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Standardization Extent to
variety.
Mass customization A strategy of producing basically standardized goods, but incorporating some
degree of customization.
Mass customization A strategy of producing basically standardized goods, but incorporating some
degree of customization.
Modular design A form of standardization in which component parts are grouped into modules that
are easily replaced or interchanged.
Reliability The ability of a product, part, or system to perform its intended function under a prescribed
set of conditions
Failure Situation in which a product, part, or system does not perform as intended.
Normal operating conditions The set of conditions under which an items reliability is specified. The set
of conditions under which an items reliability is specified
Improving Reliablity:
Robust design Design that results in products or services that can function over a broad range of
conditions
Quality function deployment An approach that integrates the voice of the customer into both product
and service development.
The Kano Model is a theory of product and service design developed by Dr. Noriaki Kano, a Japanese
professor, who offered a perspective on customer perceptions of quality different from the traditional
view that more is better
Concurrent engineering Bringing engineering design and manufacturing personnel together early in the
design phase. Bringing engineering design and manufacturing personnel together early in the design
phase
Computer-aided design (CAD) Product design using computer graphics. (CAD) Product design using
computer graphics
Design for manufacturing (DFM) The designing of products that are compatible with an organizations
capabilities
Design for assembly (DFA) Design that focuses on reducing the number of parts in a product and on
assembly methods and sequence. Design that focuses on reducing the number of parts in a product
and on assembly methods and sequence
Manufacturability The ease of fabrication and/or assembly.
Service blueprint A method used in service design to describe and analyze a proposed service.
Reliability The ability of a product, service, part, or system to perform its intended function under a
prescribed set of conditions.
Independent events Events whose occurrence or nonoccurrence does not influence each other.
whose occurrence or nonoccurrence does not influence each other
Redundancy The use of backup components to increase reliability
Mean time between failures (MTBF) The average length of time between failures of a product or
component
Availability The fraction of time a piece of equipment is expected to be available for operation