EFLOOR Errors and Alerts

eFLOOR Errors and Alerts
User Fields
EC
Description
Internal Fields
Possible Resolution
License
0000
The user license has expired.
Description
Explanation /Solution /Action
License
Call FGE Customer Support
General Application
The user license has

expired.
Call FGE Customer Support
General Application
1001
Application CHECKSUM Error.
Perform a MIC firmware reload

(described in the User Manual).
If the fault remains, replace the MIC
Board.
Application CHECKSUM
Error.
Disconnect the power supply

from the MIC.
While pressing and holding the
push button on the MIC, connect
back the power supply.
Hold the push button pressed
until a long beep is heard.
If the fault remains, replace the
MIC Board.
1002
Backup Application CHECKSUM

Error.
Replace MIC.
Backup Application
CHECKSUM Error.
Replace MIC Board.
1101
HUB Application Error.
Restart the HUB.
Application Error.
Restart the HUB.
MIC Hardware
MIC Hardware
2001
Bad or missing Hardware ID.
Replace MIC.
Bad or missing Hardware ID Replace the MIC Board.

IC.
2002
External Flash Error. Data is not

saved during the Power Down
Replace MIC.
External Flash Error. Data is

not saved during the Power
Replace the MIC Board.

EC
Description
Possible Resolution
procedure.
Description
Down procedure. This MIC

will retain its data memory
until the power supply is
on.
2003
Power Down Signal Failure.
Replace MIC.
Power Down Signal Failure.
2004
Memory Error.
Replace MIC.
Internal Flash Error.
2005
Critical Memory Error.
Replace MIC.
Critical Internal Flash Error.
HUB Communication
3001
Communication failure between

the MIC and the System:
Link to the HUB is broken
MIC is disabled in FloorBase
HUB Communication
Check the connection between the MIC
and the HUB.
Check the Enable box in
FloorBase/Machines for the specific
MIC
EGM Communication
4001

the MIC and the EGM.
Link to eFLOOR HUB is

broken. MIC is disabled in
FloorBase or there is some
connection problem.
EGM Communication
Check if EGM is switched on.
Check the physical connection between
MIC and EGM.
No communication
between the MIC and the
machine.
Check the physical MIC

connection with the machine.
Check if the machine protocol is
set and correct (in FloorBase /
Machines).
No communication
CG1500.
Check the physical connection

CG1500.
EMT In via CG1500 failed
Check the physical connection
Check if MIC protocol is set.

Check if EGM protocol is enabled.
4100

MIC and CG1500.

MIC and CG1500.
Check if power is ok on CG1500
Replace CG1500
4101
EMT In via CG1500 failed credit
Check the lead and connections

between the MIC and the HUB.

EC
Description
mismatch
Possible Resolution
Description
CG1500 and the EGM.

between the CG1500 and the
machine
Replace CG1500.
4201
SAS EMT Meters Long Poll 1D or 6F EGM cannot be used with SmartCash
is not supported by the EGM
SAS EMT Meters Long Poll

(1D or 6F depending on
selected protocol EFT or
AFT) is not supported by
the machine
4202
SAS (EFT) Money In Error:

Follow EC4202 Error Resolution
Amount loaded is not equal to the instructions described separately.
difference between EMT In Meters
before and after the EMT In
procedure. Card Account is
blocked and EGM is disabled.
SAS(EFT) Money In Error.

Read EC4202 Error Resolution
Inconsistent EFT Money In
document.
meter after Money In
transaction. Card account is
blocked and machine is
disabled.
4203
EMT Money Out Error:

Amount to pay out is not equal to
the difference between EMT Out
Meters before and after the EMT
Out procedure. EGM is disabled.
Follow EC4203 Error Resolution

instructions described separately.
EMT Money Out Error.

Inconsistent Amount and
difference between credit
amount before and after
EMT Out procedure. Card
account is NOT blocked and
machine is disabled.

document.
4301
Unable to perform Remote

Handpay (either not supported by
the machine or not enabled in the
machines setting)
Follow the EC4301 Error Resolution

Unable to perform Remote

Handpay. Not supported by
machine or not allowed in
machine setting

document.
4510
Slot Door is Open during EMT Out
Close EGM door.
Slot Door is Open during

EMT Out
Call Attendandant to close the

door
Card Reader
Card Reader
Machine could not be used in

SmartCash

EC
Description
5001
The Card Reader for this machine

is not enabled for any application.
Check the Card Reader checkbox in

FloorBase/Machines
Check the Machine in
eTracking/Settings
Check the Machine in
SmartCash/Settings
Card Reader is disabled.
Start Application that is using

Card Reader.
5002
Card Reader is not responding.
Check connection between MIC and the

card reader.
Replace the card reader unit (if CR2 is
used).
Replace the FPC3 (if CR3 is used).
Card Reader Error.
Card Reader is not responding.

Check connection between MIC
and Card Reader.
Change Card Reader Unit.
5003
Card is not ejected from CR2.
Power off/on the MIC.

When card is ejected, clear the error
with the attendant card.
If problem persists replace CR2 and
clear the error with the attendant card.
CR2 Card Reader Error.
CR2 Solenoid is out of order.

Try several times with Att. Card
and if error remains, replace the
CR2.
5004
The system has detected that the

card was ejected without system
initiating the command for
ejection.
Use the Attendant Card to clear the

error.
If the error persists replace the CR2
CR2 Card Reader Error.
Card Inserted micro switch fault
5100
Possible Resolution
Discontinued
During MIC-HUB off-line state the

MIC is unable to receive any more
Card release button is pressed.

Use the Attendant Card to clear
the error or replace the CR2
Card inserted and credit
was different from zero
during last Power Down.
System
6000
Description
Clear the message with the

Attendant Card.
System
Set the MIC on-line in the system. Error
is automatically cleard.
MIC event queue is full.

System Error in Event
Call Supervisor.

EC
Description
Possible Resolution
machine events.
Description
Tracker Module.
Event Tracker Module is off-line

6001
The card is inserted but the system Clear message with Attendant Card.
did not respond within 10 seconds.
Card Inserted event is sent

to system, but there is no
system response in 10s
interval. System Error in
Event Tracker Module.
Call Supervisor.
Clear message from display with
Attendant Card.
6002
Pay-out to card attempted, but the Follow EC6002 Error Resolution

system did not respond within 10
seconds.
MoneyOut event sent to

system, but there is no
system response in 10s
interval. System Error in
Event Tracker Module.
Call Supervisor.
Attendant Card.
6003
The card is inserted but the system Clear message with Attendant Card.
did not respond within 10 seconds.
Card Inserted event is sent

to system, but there is no
daemon response in 10s
interval.

Attendant Card.
6004
Discontinued
6901
Discontinued
Error accessing the

attendant card.
Use the other Attendant card.
6902
Discontinued
Info field of Attendant card

is full.
Use the other Attendant card or

empty the card on the cash desk.
Server
7000
Commserver
Fatal Database Error. Both
Configuration lists are corrupt.
Contact FGE Support.
Fatal Database Error. Both

Configuration lists are
destroyed.
Contact FGE Support.

EC
Description
Possible Resolution
IMD and JDS
Description
IMD and JDSP
C100
JC4 Programming Mode.

Replaces the Programming
message
Perform programming tasks and exit

programming mode.
JC4 Programming Mode.

Replaces the
Programming message
(JDS message).
8001
MIC has not been recognized by

the MVC device (IMD).
Enable MIC in FloorBase.

Enable IMD in FloorBase.
Check cable between MIC and IMD.
MIC does not exist (IMD

message).
8002
Discontinued.
8003
There is no communication
between the IMD and the JC4
MIC is not enabled (FloorBase).

IMD is not enabled (FloorBase).
Check cable between MIC and
IMD.
Discontinued.
IMD Display is not defined in JDS2000
setting define it.
If Machine is not in JDSP setting, include
machine in JDSP setting and perform
synchronisation procedure
(IMD message)
JDSP is not active.
There is no any message

from JDSP
IMD Display is not defined in

JDS2000 setting.
Machine is inactive in JDS2000
Controller setting.
Call FGE support.

8004
The machine is not listed in the

JDSP setting
Include the machine in JDSP and

perform the synchronisation procedure
(JDSP message)
Machine is not in JDSP setting

Include machine in JDSP setting
and perform synchronisation
procedure
8010
There is no connection between

JC4 and Commserver.
Check if JC4 is started

Check cable between JC4 and Server
Check TI500 in JC4 or Server.
JDS2000 Controller does

not exist.
JDS2000 is not started.

There is no connection between
JDS2000 and CommServer.
TI500 problem in JDS2000 or
Commserver.
Check L9029 in CommServer.
JDSP cannot find USB to
8011
JDSP cannot find USB to Serial
(JDSP message)
Old EC8400
Check L9029 in CommServer.

EC
Description
converter in CommServer.
Possible Resolution
Call FGE Support
Description
Serial converter in
CommServer.
(JDSP message)
Old EC8401
8012
JDSP cannot find table bob list in

database or table is empty.
Check DB version. Should be 1.4.8 or

higher.
Make synchronization between JDSP
and JC4.
JDSP cannot find table bob

list in database or table is
empty. (JDSP message)
Check DB version. Should be 1.4.8

or higher.
Make synchronization between
JDSP and JC4.
8013
There is no synchronization
between bob list table and JC4
setting.
Synchronize the JC4 with the System

(performed in JDSP).
There is no synchronization
between bob list table and
JC4 setting. (JDSP message)
Make synchronization between

JDSP and JC4.
8020
More than 8 Jackpot hits have not

been reset
Reset the jackpots on the JC4

controller.
There are 8 Jackpot

messages on displays. The
9th Jackpot would not be
shown n displays.
(JDSP message)
Reset jackpots on the JDS2000

controller.
Old EC8200
SmartCash
SmartCash
8100
The card account has unfinished

cashless transactions.
Perform transaction resolution at the

Cage.
The card (account) has

unfinished transactions.
Unblock the card at the cashless

terminal.
8101
EMT Money In transaction failed
Check Machine Protocol

Check cashless options in EGM.
MIC has not confirmed the

Money In transaction:
EGM door is open or
Check EGM door.

Check if cashless is cleared for
this card.
cashless is disabled or
EGM communication loss.
Check MIC / EGM link.
Check EGM door open switch.
8102
The EGM has equal or more credits Any excess amount will remain on the
The EGM has equal or more All is ok.

EC
Description
than the cashless credit limit
Possible Resolution
account. No action required.
MC01
C70
Description
credits than the cashless

credit limit
MC01
No data received from JC4
Check physical connection between

MC01 and JC4
MC01 does not see JC4
Check if JC4 is switched on

Check the JC4 serial COM port
Check connection between MC01

and JC4
Check JC4 COM port
C71
Configuration file missing
Send configuration file from eFLOOR
Configuration file missing
Send configuration file from

eFLOOR
C72
Animation, Font or Frame File

missing

If error persists call FGE Support
Animation, Font or Frame

File missing

eFLOOR
Reinstall MC01
C73
Configuration file is invalid
Configuration file is invalid

eFLOOR
C74
Folder missing
Call FGE Support
Some Folder missing

eFLOOR
Reinstall MC01
C75
Cannot open COM port
Restart MC01 and JC4
Cannot open COM port
Restart MC01
Call FGE Support.

Replace MC01
COM port is broken. Change

MC01
MMA
MMA
eTracking
eTracking

EC
Description
Possible Resolution
Description

EFLOOR Errors and Alerts

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EFLOOR Errors and Alerts

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eFLOOR Errors and Alerts

The user license has expired.

Explanation /Solution /Action

The user license has

Call FGE Customer Support

Application CHECKSUM Error.

Perform a MIC firmware reload

Disconnect the power supply

Backup Application CHECKSUM

Replace MIC Board.

HUB Application Error.

Restart the HUB.

Restart the HUB.

Bad or missing Hardware ID.

Bad or missing Hardware ID Replace the MIC Board.

External Flash Error. Data is not

External Flash Error. Data is

Replace the MIC Board.