Niranjan H

C/o Mahantesh S K,
Flat No 103, Pallavi

Enclave,
26th main, 17th cross,
JP Nagar 6th Phase,
Bengaluru-560078
Email id : niranjan.holyache@gmail.com
Ph No : +91 9008364715
OBJECTIVE

To achieve a recognizable status in the purpose for which the organisation has been established, in
which my present Experience and Personal skills will be utilized towards continued growth and
advancement of the organization and beyond.
QUALIFICATION

Bachelor of Engineering in Computer Science, VTU Belgaum.

PROFESSIONAL EXPERIENCE

Around 1.7 years of experience in BMC Remedy, ARS and ITSM Suite, HPSM7 ticketing tool.
Experienced in Installation, Configuration and Administration of ARS and ITSM Suite.
Knowledge of HPSM7 Ticketing tool, EM Console, 2D Map, ARS Architecture and Database
structure, and licensing.
WORK EXPERIENCE

Currently working with US Software Group for the client AXA Technologies shared services,
Bengaluru.
Previously worked at VATI Technologies Pvt Ltd, Bengaluru as a System Executive since Nov
2013 till February 2015.
ADDITIONAL TRAINING

Trained on BMC Remedy ARS and ITSM (Incident Management).

Certified on ITIL V3 Foundation Exin Number: EXN5158273.
TECHNICAL SKILLS

Tools
Database
Web Tools
Operating System

: Remedy 7.6, ITSM 7.6, HP SM7, EM console, 2D Map.

: SQL Server 2008
: HTML
: Windows

Project Experience

At US Software Group:
Organization
Client

: AXA Technologies Shared services.

: AXA France.

Project
Tools
Platform
Details
Responsibilities & Activities

: PSO.
: HPSM7 ticketing tool, EM Console, 2D map, Web
Server (Apache and Tomcat)
: Windows O/S, UNIX.
: Supporting the AXA France applications, monitoring the
servers which are in France, Checking the Applications on
timely base globally for users of application which involved.
:
L1 and L2 Support
Supporting Help Desk, Incident Management.
Checking Internet Applications.
Monitoring Servers through alerts.
Communicating through Mails and Telephone.

At US VATI Technologies:
Organization
Client
Project
Domain
Language/ Tool / DB

: VATI Technologies Pvt Ltd.

: Confidential
: Travel Agency
: ITSM
: BMC Remedy ARS 7.6, ITSM 7.6.03 SQL 2008 and Web
Server (Apache and Tomcat)
: Windows O/S

Platform
Details

: Supporting the Remedy Application globally for users of

Application which involved Support, Administration and
Integration with Internal applications.

Responsibilities & Activities

L1 Support and Development

Supporting Help Desk, Incident Management
Work flow changes creating new forms adding filters,
active links and escalation as per requirement of user /
client.
User Creation, Support Group.
Incident handling and resolution.
Bug fixing on existing remedy workflow.

Personal Information

Name
Father's Name
Date of Birth
Nationality
Languages
Hobbies

:
:
:
:
:
:

Niranjan H
Jambunath H
24th Nov 1988
Indian
Kannada, English, Telugu & Hindi
Listening Music, Playing cricket, Watching TV.

Date:
Place: Bengaluru

(Niranjan H)