Diane C.

Ferington
DianeFerington@gmail.com

Linkedin.com/in/DianeFerington

(503) 544-6589

EXPERT PROJECT/PROGRAM MANAGER

Program / Product executive with experience in product development, project management, program
design and deployment strategies. Strong information technology background and business intelligence
acumen. Creative and influential team player with capacity to build and develop highly focused and
ambitious teams through exceptional interpersonal and communication skills. Significant experience in IT
product development, change management, stakeholder involvement, process improvement and policy
adherence. Seasoned at work plan, SOW and project initiation, planning, execution, monitoring and close.
Major Strengths

Product Leadership
Program Design
Project Management

Agile IT Processes
Achieving Targets
Team Dynamics

Technical Acumen
Strategic Vision
Business Intelligence

Energy Trust of Oregon Portland, OR

Residential Sector Lead (Director of Residential Programs)
2008 - 2015
Direct authority and accountability over a portfolio of programs ($60+ million annually) establishing
program strategy and vision. Product Owner for the development of multiple IT products using agile in an
SDLC framework. Developed sector strategies, designed programs and supervised implementation.
Prepare reports and presentations on project status tailored to audiences from Board to stakeholders.
Represent the vision and business case with strong stakeholder management skills.
Served on the IT Steering committee to represent the business needs of software development, and
establish software development priorities for the organization.
Excel at creating product vision and roadmap, strong collaborator with architects to inform sprint
priorities, adherence to requirements and customer expectations in design through strong user
stories with acceptance criteria.
Product Owner for the creation of a market partner portal in an agile development environment. User
stories, testing on multiple platforms, created requirements and tracked the developments
adherence to the design intent. Set up beta product testing, attended all stand ups and instrumental
to sprint cycle planning prioritization. Adherence to requirements and stakeholder management.
Product Owner of IT platform integrations with other organizations due to contract rebids. This
required analysis and requirements gathering to determine the best approach to integrate data.
Use of business intelligence for custom reporting to support business decisions. SharePoint site
owner for the sector sub site and appointed to the SharePoint governance team.
Worked with architects and scrum, team to establish sprint priorities and adherence to wireframes.
Directed market launch of all consumer facing programs/products including the development of onbill financing and programs targeted at niche markets.
Product Owner for an electronic document retention solution tied to CRM records (MS Dynamics)
saving $300,000 annually in incentive payment processing (FasTrack & Great Plains) while
complying with GAAP accounting principles. Extensive cross functional coordination, advanced
technological understanding of IT infrastructure.
Managed all residential sector program staff including Program Managers, Project Managers,
Project Coordinators, Marketing Manager, Operations Analyst, Solar Project Manager, Interns who
then oversee contract staff of approximately 150+.
Represented Energy Trust interests at National events and regularly gave persuasive presentations
at public events, presented at Board Meetings. Stakeholder management expertise.
Technological Environment: SDLC, Agile w/ 2 week sprints, MS Suite, MS Project, SharePoint,
Visio, MS Dynamics, Crystal Reports, WebEx, Lync, PowerPoint, Business Intelligence and custom
database, Optix Engage. Also more recent experience with VersionOne.

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Sr. Program Manager

2005 - 2008
Launched Home Performance with ENERGY STAR in the Oregon market with US DOE and US
EPA; a comprehensive whole house approach to energy efficiency on homes.
Customized an on-line web tool for use by homeowners to analyze their homes. Developed referral
code tracking mechanism and significant UX interface improvements including A/B message testing.
Present business case for projects and program design changes to Advisory Council, Board and
other stakeholders. Prepare stakeholder register, project charter and lead project teams.
Cross functional coordination with finance, IT, communications and evaluation to implement process
improvements to improve customer experience and reduce administrative burden.
Track financial results and documentation for project execution. Accountability for Programs
achievement of goals and staying within budget and forecasted expenditures.
Use of crystal reports for business intelligence.
Spokesperson for TV media/PR opportunities, participated on relevant panels, advisory groups and
task forces. Formulation of solutions in areas of the organization where no policies exist.
Technological Environment: MS Suite, MS Project, SharePoint, PowerPoint, Visio, WebEx, Crystal
Reports, FasTrack, Great Plains, FRX.
Program Manager
2003 2005
Brought in to this start up organization to design, launch and deliver Energy Trusts suite of
residential consumer facing programs. Multi project execution environment.
Development of organizational process assets; IT systems to support programs, policies, procedures
and report templates for Public Utilities Commission.
Responsible for large vendor contracts to deliver program implementation, SOW, contracting, vendor
relationships, performance compensation design, negotiation
Launched ENERGY STAR Homes NW with US EPA and Northwest Energy Efficiency Alliance
Marketing, public relations, market research, representation at conferences.
Technological Environment: MS Suite, SDLC, SharePoint, Visio, Crystal Reports, Power Point
Office of Sustainable Development, City of Portland, Portland, OR
2002 2003
Program Manager
Implemented a state-wide multifamily energy efficiency program funded by carbon offset credits
and state tax credits.
Designed and implemented a pilot project in a multifamily environment to test the efficiency of top
loading vs. front loading commercial laundry machines files
Supervised staff, budgeting, cost control & bureau representation for the city.
PECI, Portland OR
1998 2002
Sr. Project Manager:
Developed IT requirements for Design Intent library for Lawrence Berkeley Labs.
On the project team to deliver the National Conference on Building Commissioning
Designed custom database solutions in Access, Desktop publishing, IT desktop support
Prepared responses to RFPs, conduct market research, lead projects to support deliverables to
clients
EDUCATION
Project Management Professional (PMP) #1820033
Project Management Institute
Masters of Engineering Technology Management Project Management
Portland State University.
Masters of Business Administration Management of Innovation and Technology
Portland State University

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Deans Council, School of Business Administration

Member of Beta Gamma Sigma Recognition of high scholastic achievement

Bachelor of Science Business Administration Marketing and International Business

Oregon State University
Minor Behavioral Science, Psychology
Software: MS Suite, SharePoint, MS Project, MS Dynamics, VersionOne, Business Intelligence, Crystal
Reports, Great Plains, FRX, Optix Manage & Engage, Custom software applications, MS SQL Cube, Visio,
Lync, WebEx
ASSOCIATIONS / MEMBERSHIPS
Project Management Institute and local Portland Chapter
Leadership Portland, Class of 2007, Portland Business Alliance
Toastmasters International
BOARDS AND COMMITTEE MEMBERSHIPS

Appointed by Kathleen Hogan, US DOE to serve on Joe Bidens National SEE Action workgroup for
Residential Whole House Retrofit out of Washington DC
Appointed to serve on the Standards Management Board for the Building Performance Institute
National Director & Executive Committee, Board of Affordable Comfort Inc. (ACI) a residential building
science education and policy organization (9-years)
Prepared and presented sector program results to the Conservation Advisory Council, Board of Directors,
Oregon Department of Energy and Public Utility Commission.
Appointed to sit on the State of Oregons, Housing and Community Services Advisory Council on Energy
(ACE) Committee