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On February 1, 2014, Europes unified payment transaction system will be launched. The national
processes will be adjusted by then. In the future, in Europe only SEPA Credit Transfers (SCT) and
SEPA Direct Debits (SDD) will take place. It will then be mandatory in all SEPA countries to use
these two payment methods. Optionally, each country can decide on an extended changeover
period, up to February 1, 2016.
SEPA means Single Euro Payments Area.
The SEPA functionality is available in:
Enhancement Pack 3 for CRM 7.0
Enhancement Pack 2 for CRM 7.0, SP08 (NW 731, SP08)
Enhancement Pack 1 for CRM 7.0, SP11 (NW 702, SP11)
SEPA mandates can be exchanged between SAP CRM and the following SAP ERP components:
Contract Accounts Receivable and Payable (FI-CA), OR
Accounts Receivable (FI-AR)
Mandates cannot be entered in SAP CRM unless integration with one of the above SAP ERP components is in
place.
1.1
To use SEPA mandates in CRM business partners, the business function Single Euro Payments
Area (SEPA) Mandates (CRM_SEPA_1) needs to be activated. To check activation status of switch:
Transaction SFW5:
1.2
In Customizing table SEPA_CUST the SEPA Mandate Management application needs to be set as active in
CRM. You can check this in the SAP Reference IMG under Customer Relationship Management # Master Data
# Business Partner # Make Settings for SEPA Mandates:
1.3
1.3.1
1.3.2
1.3.3
IMG)
1.3.4
1.4
You need to define in Customizing for Customer Relationship Management under Master Data # Business
Partner # Make Settings for SEPA
Mandates which scenario is to be activated (FI-AR or FI-CA scenario).
Warning: do not activate both applications at the same time in the same client!
1.4.1
SAP Implementation Guide # Customer Relationship Management # Master Data # Business Partner #
Business Agreement # Define Parameters for Business Agreement # Payment Methods. In the Customizing
activity Define Payment Methods, define a Payment Method for a Euro-relevant country
such as Germany that requires a SEPA mandate:
Customizing of payment method data maintained in SAP ERP can be loaded to SAP CRM by means of the
initial download (R3AS). The download now also includes the field Mandate Req. Either manually choose this
payment method in relevant sales/service transactions or assign it to Payment Terms (see next section), which
have to be assigned to the Business Partner data (Sales Area Data # Billing):
1.4.2
In the Customizing activity Define Terms of Payment, Payment Terms for SEPA for which the checkbox
PayMeth. (Payment Method) is checked needs to be defined:
Customizing of terms of payment data maintained in SAPERP can be loaded to SAP CRM by means of the
initial download (R3AS). The download now includes the field PayMeth.
Terms of Payment are defaulted based on the payer master data.
1.4.3
In CRM: SM30: View: V_T005SEPA. AP introduced some new customizing in View. V_T005SEPA. Here you
can define which countries are relevant for SEPA:
FM: SEPA_COUNTRY_SPECIFIC_CHECKS
1.4.4
1.4.5
The Billing Application being used needs to be defined as being able to support SEPA in Customizing for
Customer Relationship Management under Billing
# Configure Application. This must be activated in order for the mandate information to be transferred to your
financial accounting system (for example, in SAP ERP).
Note: After setting the checkbox, you have to regenerate the Billing Application!
1.4.6
An incompleteness procedure ensures that the user is informed about missing mandate information in a
business transaction.
The incompleteness procedure SEPA is available
The incompleteness message is only shown if the business transaction is SEPA relevant
If you want to enable incompleteness checks, maintain the sub-dialog Assignment: Transaction Type
Incompleteness Group and create a new entry for a dedicated transaction type.
1.5
CRM UI Configuration
1.5.1
1.5.2
1.5.3
1.5.4
Note the additional fields Business Agreement, Subapplication, Contract that are available for the FI-CA
scenario.
1.5.5
1.5.6
Note the additional fields Business Agreement, Subapplication, Contract that are available for the FI-CA
scenario.
1.5.7
Billing Assignment Block in CRM Service/Sales
Transactions
Mandate ID, Status, and Payment Method are hidden fields in the default UI configuration, as these fields are
typically only relevant for customers in the Euro zone. Change the UI configuration of relevant sales or service
transactions and add these fields to the Billing assignment block at header and item level:
1.5.8
Payment Terms, Mandate ID, and Payment Method are hidden fields in the default UI configuration, as these
fields are typically only relevant for customers in the Euro zone. Change the UI configuration and add these
fields to the Billing Document Details assignment block:
1.6
1.6.1
Scenario Prerequisites
As a first prerequisite the SAP CRM system needs to be connected with the SAP ERP (FI-AR) system so that
accounts created in SAP CRM are distributed to SAP ERP and created there as Customers (and vice versa).
In addition, in Customizing table SEPA_CUST the SEPA Mandate Management application CRM with ERP
Accounts Receivable needs to be set as active in CRM. You can check this in the SAP Reference IMG under
Customer Relationship Management # Master Data # Business Partner # Make Settings for SEPA Mandates:
Navigate to the Details of the FI-AR Application to make further settings if required:
Note: No reference to a business agreement or contract is necessary in SEPA mandates that are distributed to/
from FI-AR of SAP ERP.
1.7
1.7.1
Scenario Prerequisites
As a first prerequisite the SAP CRM system needs to be connected with the SAP ERP (FI-CA) system so that
accounts created in SAP CRM are distributed to SAP ERP and created there as Customers (and vice versa).
In addition, in Customizing table SEPA_CUST the SEPA Mandate Management application CRM with ERP
Contract Accounts A/R and A/P needs to be set as active in CRM. You can check this in the SAP Reference
IMG under Customer Relationship Management # Master Data # Business Partner # Make Settings for SEPA
Mandates:
Navigate to the Details of the FI-CA Application to make further settings if required:
When replicating the business agreement in an ERP system, the values are entered in the corresponding fields
of the .
1.8
1.9
1.10
1.10.1
1.10.2
1.10.3
Application Help: Use of SEPA Mandates by Multiple
Applications
1.10.4
1.10.5
1.10.6
1.10.7
IMG Activity: Set Up Payment Methods per Country for
Payment Transactions (See IMG)
1.11
1.12
1.12.1
1.12.2
Define Payment Methods per Country for Payment
Transactions
1.12.3
1.12.4
in CRM
If you want to create a mandate for a customer that has been created based on a distributed
account from CRM, make sure to create this customer in ERP in a company code:
1.13
Further Hints
2.1
Data Replication
2.1.1
Ensure that you maintain your CRM Accounts with the role Sold-To Party to enable them to be replicated to the
ERP system.
2.1.2
Note that in the FI-AR scenario there is a check on the ERP side that the location, signature and SWIFT code
are needed in order for a Mandate to be replicated from CRM to ERP. Therefore, in order to be replicated from
CRM to ERP:
Active mandates need a signature date and location
Mandates need a SWIFT code
2.2
2.3
IBAN/SWIFT Calculation
2.4
If a creditor is not available in the CRM WebClient UI, call transaction FBZP (Maintain Payment Program) in the
ERP system and click on the button Paying Company Codes, to display a list of available company codes and
their details.
3
Rollout Material/Presentations/
Further Information
SEPA Note: 1828238: This note provides customers with an overview of the SEPA functionality. A presentation
is also available as an attachment to the note.
European Payments Council: SEPA Direct Debit (SDD)