TOMI RENAN R.

PECO
10 Robles Street, Santolan, Pasig City, Philippines 1610
Mobile: +639353567300 / +639273736256
Email.: tomirenan_peco@yahoo.com
OBJECTIVE
To work for a growing and fast pace organization where a strong background in computer networks, excellent communication skills, and a complete knowledge of
network security and operating systems can be fully utilized to improve operations.
CAREER HISTORY
TECHNICAL SUPPORT REPRESENTATIVE November 2011 - present
Sitel Philippines Corporation
Responsible for talking to customers in an enthusiastic and tactful way for resolving any service issues or complaints they may have.
Duties;

Giving customers a courteous welcome.

Using electronic databases to bring up customer information.

Processing all customers transactions efficiently and effectively.

Returning customer phone calls.

Accurately updating customers records.

Resolving customer issues and complaints.

Consistently adhering to business procedure guidelines.

Taking part in service review meetings and coming up with ideas on how to improve customer service.
KEY SKILLS AND COMPETENCIES
Technical Support/Customer Service

Over 3 years of experience in Technical Support and Excellent Customer Service.

Highly motivated Tech-Support Professional skilled in troubleshooting software, hardware and basic networking such as switch hub and routing protocols,
utilizing advanced resolution procedures.

Microsoft Office proficiency and time management skills.

Excellent navigating of Macintosh and Microsoft Operating System.

Knowledgeable in configuring computers and installation of hardware components.

Excellent verbal and written communication skills.

Good eye for detail; well organized, skilled in setting priorities.

Proven ability to work under stress and graveyard shifts while meeting challenging deadlines.

Strong organizational skills.

Collected information through client phone calls to identify and report product problems.

Successful in mastering new skills through hands-on experience.

Personal

Punctual and always on time.

Well groomed and always having a smart appearance.

Always having a positive outlook.

Out-standing analytical and problem-solving ability.

Sharp, quick learner; willing to get involved.

Able to deal with frequent changes in the work environment.

Ability to multi-task and prioritize effectively.

Proven ability to reach goals.

Willing to work additional hours if required.

Remain calm and work well under demanding conditions.

Both independent and team player, as required.

AREAS OF EXPERTISE
Customer interaction and Customer satisfaction
Operational compliance
Technical support/Customer service techniques
ACADEMIC QUALIFICATION
CENTRAL COLLEGES OF THE PHILIPPINES 2006-2010
Bachelor of Science in Information Technology
Total Exp: 4 years
Relevant Exp: 3years
Current Company: Sitel Phillipines
Current Location: Pasig City, Philppines
Current Salary: $400
Expected Salary: $6,000- $7,000 (negotiable)
Notice Period: Soon
How soon can you join once been offered : As soon sa possible
Passport Validity: March 2015

Visa Status: Valid

Visa Expiry Date: March 2020