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PREVIEW
Please be aware, this is not the full APICS CPIM Exam Content Manual (ECM). The full version is
available for purchase at apics.org/shop. This abbreviated version is provided to give candidates an
overview of what is contained on the exams on a very high level. For exam preparation, use of the
current APICS CPIM ECM is strongly recommended.
Each participant guide also includes the section of the APICS CPIM ECM related to the particular
module. Also available is APICS CPIM Study Tools. This comprehensive, online component to the
APICS CPIM program is an online learning environment designed to help you master the core
concepts in each APICS CPIM module. APICS CPIM Study Tools contains presentation slides and
assessments to complement your APICS CPIM learning experience. Each APICS CPIM participant
guide gives you access to APICS CPIM Study Tools.
Purchase the APICS Master Planning of Resources participant guide at apics.org/shop.
No portion of this document may be reproduced under any circumstances. CPIM is a registered
trademark of APICS.
Main topic
Demand
Management
Sales and
Operations
Planning
Master
Scheduling
Distribution
Planning
Percentage of
exam
25%
25%
25%
25%
Content Outline
I. Demand Management
This section covers the interrelationship of strategic and business planning with the management of
demand. The aspects of demand management addressed in this section are forecasting and
managing the customer interface. This subject matter includes elements related to the following
areas:
A. General Concepts and Purposes: Successful planning requires an understanding of how
components, concepts, and linkages of the strategic plan, the business plan, and the master
planning of resources interact.
B. Forecasting Demand: Effective demand forecasting requires an understanding of the uses of
a forecast, methods of forecasting, fitting a forecast to the situation, and tracking its
performance over time.
C. Management of the Customer Interface: Effective management of the customer interface
requires an understanding of how to make realistic order delivery promises and maintain
positive customer relationships.
II. Sales and Operations Planning (S&OP)
This section covers the processes, concepts, and techniques used to link strategic goals to
operations and coordinate the various planning efforts of the functional areas, including operations,
sales, sourcing, product development, marketing, and finance in a variety of business environments.
This subject matter includes elements related to the following areas:
A. General Concepts and Purpose: S&OP coordinates the various business functions to ensure
they support the overall organizational strategy and enhance customer service. At the center
of the process are two fundamental issues. First, what is the best way to balance supply and
demand? Second, what is the appropriate production volume and mix between product
families? The answers depend heavily on the specific type of business environment.
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