Pan BT Job Description

Name of Job Holder:

Job Title:
Line of Business:
Reports to and their Job
Role:
Location:

Vacancy
Revenue Assurance Analyst Event
Assurance
BT Group

Job Role:

FNFN03

OUC:

CWB3

Event Assurance Manager

BT Centre or Cardif

Key purpose of the role

The role holder will support and lead on business improvement activities, that are relevant for
their area of Openreach engineering events

To assure the monitoring, validation and reconciliation of e2e processes of the revenue, cost and
margin cycles for their area of Openreach engineering events

To ensure they are timely, complete and accurate in addition to promoting customer confidence
through robust control improvements

To promote margin improvement and accuracy through robust margin reconciliations between
Order through to Billing systems for Engineer events

To assure the implementation and integration of products, services and systems in order to
reduce and prevent revenue leakage through monitoring models or reduce cost where
applicable

The role holder will support and lead on business improvement activities, that are relevant for
their area of Openreach engineering events

Maintain the revenue coverage model and the Group Risk Register for their areas

Leads and where necessary carries out analysis that supports business improvement
approaches and delivers customer satisfaction, cost reduction and revenue growth

Represent Openreach Revenue Assurance as a Subject Matter Expert in all key project delivering
new products and system changes , providing insight and submitting requirements to support
the delivery of the Revenue Assurance control framework

Carry out analysis that supports business improvement approaches and delivers customer
satisfaction, cost reduction and revenue growth

To work closely with Product, Operational & Finance units, supporting change initiatives that will
reduce revenue leakage, measurably reduce costs and therefore increase margin. Also as a
result, then aim to improve organisational efficiency and productivity

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

To raise the awareness and profile of Revenue Assurance within the business by highlighting and
mitigating risk around revenue and margin leakages, either directly or by supporting senior
management team

To develop, improve, track and support revenue optimisation and efficiency of all required
business process and rules that governs both internal and external adherence to guidelines
outlined by the BT Group

Delivery of the Event Assurance Strategy, providing external incremental benefit and driving
practical solutions

Stakeholder relationship management

Develop and improve processes, policy and procedures to drive best practise

Delivering Engineering Events cost and revenue assurance coverage across Openreach

Supporting the Billing Dispute team, through transformational programmes that drive
efficiencies and\or process\system improvements that reduce disputes that they receive

Responsible for the delivery of the personal financial objectives within the agreed department
target

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

Key responsibilities & Job standards

Support the delivery of the Roadmap objectives for Openreach Revenue Assurance focused on the
validation of cost to revenues, leading on relevant areas

Analysis of E2E reconciliation from order through to Billing and GL and ensuring that all products,
promotions, pricing and discounts including bespoke offerings are set up and billed in a timely, complete
and accurate manner

Pro-actively investigate & lead on new areas of possible leakage (Revenue and Cost) through liaising with
various points of contact across the business and\or through the analysis of various data sources available
to the team

Analyse, report and assist on the correction of revenue impacting errors across all billing systems and the
management of resolution with operational business process owners

Lead and\or support the co-ordination of recovery activities with various parts of the business, as well as
support any recovery teams in place (directly or indirectly)

To provide comprehensive revenue risk analysis to drive internal improvements through prioritisation of
tasks or resolution activity to mitigate risk across business forums

To help develop and then produce weekly and monthly reconciliation packs and KPI dashboards to reflect
the overall performance of service E2E processing

To champion revenue leakage issues across Openreach by influencing and engaging key stakeholders on
activity and resource requirements necessary to drive revenue maximisation

Support the implementation & the full deployment and management of the Revenue Assurance control
tools, by becoming a key user in relevant areas

To provide feedback and analysis to the Managers in regard to event variances and potential impact to the
P&L.

To create and update QP docs to support the operational E2E framework

Business Impact
Results Focus and Committed
Ability to run a complex set of programmes delivering financial benefits in terms of cost reduction, revenue
generation and system/process improvements.
Deals with competing priorities and pressures on time
Able to think end to end across BT and assess pan-BT impact of change.
Does not think or work in silos
Responsible for design and delivery of significant, long term measurable improvement
Challenging with deadlines
Understands the crucial importance of comprehensive financial, policy and operational analysis and able to
make efficient decisions based on analysis and how changes or non-adherence will impact financials and
compliance to policy guidelines

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

Dedicated and self-motivated.

Proven track record of delivering and influencing exceptionally well to all levels (executive and peers) and
results driven.

Ability to motivate a team and drive the right behaviours of a high performing team.

Change Agent and Strategist

Ability to be visualise the bigger picture and make changes to improve efficiency and reduce cost

Capability to drive change and improve the overall RA coverage and control in the LOB

Daily Responsibilities

Drive continuous improvement plans in the daily operations

Identification of Revenue Leakage through E2E product and service tracking and analysis

Revenue risk monitoring and analysis

Coordinate the recovery of the issues identified

Initiate and receive Business requirements and CR to improve the current control coverage in MoneyMap
and any other relevant control activity, systems & tools

Business Liaison & Revenue Assurance support

Identification of Revenue Leakage through E2E product and service tracking and analysis

Revenue risk monitoring and analysis

Weekly Responsibilities

Financial benefit reporting

Analysis of any order through to billing discrepancies, and corrective action

Revenue & Cost risk analysis and assistance with prioritisation

E2E weekly analysis and reporting

Documentation of Revenue Assurance processes

Revenue Recovery

Business Liaison & Revenue Assurance support

Maintain and report on the RCA and progress against improvement plans and escalate as appropriate

Support and drive systems and product improvements working collaboratively with the Openreach
Community

Monthly Responsibilities

E2E monthly analysis and reporting

Leakage & Recovery Reporting (product\services not billed)

Variance analysis across settlements and GL issues.

Reconciliation Handshakes and analysis across Revenue areas (Billing, Collections and GL)

Update the Group Revenue Assurance risk register with new risks identified or mitigated

Business Liaison & Revenue Assurance support

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

Produce KPI and presentation packs

Report on the RCA and progress against improvement plans and escalate as appropriate

Quarterly Responsibilities

Leakage & Recovery Reporting (product\services not billed)

RCA and C2M Leakage Reporting

Update the Group Revenue Assurance risk register with new risks identified or mitigated

Business Liaison & Revenue Assurance support

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

Skills / Experience

Experience
Essential

Analytical / Revenue Assurance experience

Proficient with MySQL, Excel and data mining

Experience of interrogating billing and order handling systems

Strong attention to detail and financial impact

Experience in revenue assurance or billing processes

Strong analytical and problem solving skills

Advanced level of MS Access & Excel skills that can clearly be demonstrated through practical
application, which should include items such as pivot tables, advanced formulae VBA, full
utilization of access objects, etc

Minimum intermediate level in other Microsoft applications

Strong product knowledge

Experienced in the area of engineering systems and\or processes

Ability to document controls

Desirable

Project Management experience

Experience with billing and financial systems

Experience with management information, financial systems

Oracle Business Intelligence utilisation

Work Attitudes

Understands the crucial importance of comprehensive financial analysis and be able to make
efficient decision based on analysis

Dedicated and self-motivated able to communicate to all levels and influence change, results
driven.

Disposition

Team worker

Resilient

Resourceful

Ability to cope under pressure

Reliable and organised ability to stick to deadlines

Process orientated

Attention to detail

Ability to deal with colleagues at all levels from Financial Director to CSA

Circumstances

Some deadlines and unforeseen events may require additional hours to be worked on occasion.

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page:

Qualifications

Essential

Typically Degree level or equivalent

Analytical/technical qualifications and \or extensive relevant business experience

Desirable

Prince 2

Six Sigma

Part-Qualified Accountant

CISA

MBA
Mandatory Job Standards of the Job Holder
THE REGULATORY OR LEGAL REQUIREMENTS THAT ARE APPLICABLE TO THE ROLE.

1. Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance
with BTs Health & Safety policy.
2. Security. To access, use or disclose customer information only when needed for the job in accordance with
BTs Security Policy. Any other access may only be made on receipt of additional authority in accordance
with BT Information Security. To ensure that the job holder (and his/her team if applicable) is made aware
of the need to safeguard sensitive customer information, so that customers perceive BT to be a trustworthy
organisation.
3. Competition. The job holder will understand the regulatory, fair trading and competition rules and have
an awareness of the BT Code of Practice relating to their work sufficiently to be able to comply with them,
relying on their own knowledge or on their ability to recognize when they will need specialist support.
4. Two Way Performance Deal we have a clear and consistent two way performance deal for all employees.
5. Ensure that BTs Code of conduct is fully adhered to
http://humanresources.intra.bt.com/conduct/cstandards/10910.
6. People Manager Job Standard (Where Applicable) We have clear and consistent standards for all BT
people managers. Use the information at http://humanresources.intra.bt.com/index/becoming-a-betterpeople-manager/your_job_standards.htm to see whats expected if you are a people manager.

Issue:

1.0

Date:

March 2014

Owner:

Mehboob Khan

Page: