Documente Academic
Documente Profesional
Documente Cultură
Durations: 40 Hours
Introduction
Advantages/Disadvantages
Public Cloud
Private Cloud
Hybrid Cloud
What is CRM?
Evolution of CRM
Overview of products
o Sales Sales Cloud and Jigsaw
o Service Service cloud and Remedyforce
o Social Chatter and Radian6
o Custom Force.com, Database.com, Heroku
Appexchange
Home Page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
Adding A Lead
Converting A Lead
Adding An Account
Team Contacts
Adding An Opportunity
Sales ID
Adding A Contact
Adding A Task
Creating A View
Activity History
Logging A Call
Submitting A Case
Documents Tab
Campaigns
Create Case
Manage Cases
Improving productivity
Language Constructs
Invoking Apex
Testing Apex
Dynamic Apex
Batch Apex
Debugging Apex
Deploying Apex
Styling VF pages
Advanced examples
Templating with VF
Best Practices
APIs, Tools, Documentation, Releases, Code Samples, Best practices, Deployment guide,
Data Migration and Cheatsheets etc
Case studies