527443-002A CD820 UserGuide

Datacard CD820 Card Printer
Users Guide
March 2014
Part No. 527443-002 Rev. A
Notice
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequate
training.Anyuse,operation,orrepairyouperformthatisnotinaccordancewith
theinformationcontainedinthisdocumentationisatyourownrisk.
Proprietary Notice
AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.All
unauthorizeduseandreproductionisprohibited.
Trademark Acknowledgments
DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationin
theUnitedStatesandothercountries.
CD820isatrademarkofDataCardCorporation.
WindowsisaregisteredtrademarkofMicrosoftCorporation.
Allotherproductnamesarethepropertyoftheirrespectiveowners.
DatacardGroup
11111BrenRoadWest
Minnetonka,MN553439015
Phone:9529331223
Fax:9529337971
www.datacard.com
2014DataCardCorporation.Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
ii
Compliance Statements
Liability Statement
TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.
Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.
Safety
AllDatacardproductsarebuilttostrictsafetyspecificationsinaccordancewithCSA/
UL609501requirementsandtheLowVoltageDirective2006/95/EC.
Therefore,safetyissuespertainingtooperationandrepairofDatacardequipmentare
primarilyenvironmentalandhumaninterface.
Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand
maintenanceofDatacardequipment.
Connectequipmenttoagroundedpowersource.Donotdefeatorbypass
thegroundlead.
Placetheequipmentonastablesurface(table)andensurefloorsinthework
areaaredryandnonslip.
Knowthelocationofequipmentbranchcircuitinterruptersorcircuit
breakersandhowtoturnthemonandoffincaseofemergency.
Knowthelocationoffireextinguishersandhowtousethem.ABCtype
extinguishersmaybeusedonelectricalfires.
Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer
facility.
Useadequatelightingattheequipmentlocation.
Maintaintherecommendedtemperatureandhumidityrangeinthe
equipmentarea.
iii
Regulatory Compliance
ThesenoticesapplytotheDatacardprinterandallDatacardaccessorydevicesthat
connecttotheprinter.
FCC Notices
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowing
twoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevice
mustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired
operation.
Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA
digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceinacommercialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled
andusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio
communications.However,thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor
televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,the
userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowing
measures:
Reorientorrelocatethereceivingantenna.
Increasetheseparationbetweentheequipmentandreceiver.
Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe
receiverisconnected.
Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser'sauthoritytooperatetheequipment.
Industry Canada Notice

ThisdevicecomplieswithIndustryCanadalicenceexemptRSSstandard(s).Operationis
subjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and
(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycause
undesiredoperationofthedevice.
LeprsentappareilestconformeauxCNRd'IndustrieCanadaapplicablesauxappareils
radioexemptsdelicence.L'exploitationestautoriseauxdeuxconditionssuivantes:
(1)l'appareilnedoitpasproduiredebrouillage,et(2)l'utilisateurdel'appareildoit
acceptertoutbrouillageradiolectriquesubi,mmesilebrouillageestsusceptibled'en
compromettrelefonctionnement.
iv
Host Device Labeling Requirement Notice

TomeettheFCCandIndustryCanadahostdevicelabelingrequirements,anyhost
equipmentincorporatingthe506241modulemustincludetheFCCID/ICnumberonthe
hostlabelasfollows:
ContainstransmittermoduleIC:889B506241001
where889B506241001isthemodule'sICcertificationnumber.
ContainstransmittermoduleFCCID:GDI506241001
whereGDI506241001isthemodule'sFCCIDnumber.
Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com
WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTE
Directive1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.Thisprinter
conformstoClassAofEN55022andtoEN3014895.Operationofthisequipmentina
residentialenvironmentmaypossiblycauseinterference.Intheeventofinterference,
theusers,attheirownexpense,willberequiredtotakewhatevermeasuresare
necessarytocorrecttheproblem.
Notice for China (Simplified Chinese)
Notice for Taiwan (Traditional Chinese)
Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement
Korea Communications Commission (KCC) statement
California Proposition 65 Compliance

WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
vi
Revision Log
CD820 Card Printer Users Guide

Revision
Date
March 2014
Description of Changes
First release of this document (formerly Part No.
527248-003). Updated for CLM laminator and XPS
Card Printer Driver 5.0
vii
viii
Contents
Chapter 1: Introduction ____________________________________________________________
About this Manual______________________________________________________________
Intended Audience ____________________________________________________________
Technical Support ______________________________________________________________
1
1
1
1
Chapter 2: About the Printer ________________________________________________________ 3

About the CD820 Card Printer ___________________________________________________ 3
Printer Components ____________________________________________________________ 3
Printer Left Side _____________________________________________________________ 4
Printer Right Side ___________________________________________________________ 5
Printer with Single Input Hopper _____________________________________________ 6
Printer with Optional Multi-Hopper ___________________________________________ 7
Print Ribbon Cartridge ______________________________________________________ 8
Printer with Optional CLM Laminator _________________________________________ 9
System Label ______________________________________________________________ 10
Chapter 3: Using the System _______________________________________________________ 13
How the Card Travels__________________________________________________________ 13
Card Printer System Overview__________________________________________________ 14
Equipment ________________________________________________________________ 14
Tasks and Users ____________________________________________________________ 14
Printer Controls________________________________________________________________ 15
Power Button______________________________________________________________ 15
LCD Panel Menus__________________________________________________________ 16
User Button and Light ______________________________________________________ 17
Down Arrow, Up Arrow, and Enter Key ______________________________________ 18
Ribbon Light ______________________________________________________________ 18
Card Light ________________________________________________________________ 18
Retrieve the Printer IP Address _________________________________________________ 19
Print a Test Card_______________________________________________________________ 20
Load and Replace Supplies____________________________________________________ 21
Load Cards _______________________________________________________________ 21
Single Hopper _________________________________________________________ 21
Optional Multi-Hopper _________________________________________________ 22
Load the Print Ribbon ______________________________________________________ 22
Load the Cleaning Sleeve _________________________________________________ 23
Install the Ribbon Cartridge ________________________________________________ 24
Chapter 4: Printing Cards__________________________________________________________ 25
Before Starting to Print _________________________________________________________ 25
Print Cards ____________________________________________________________________ 26
Print from ID Software ______________________________________________________ 26
Print from Other Software __________________________________________________ 26
Chapter 5: System Maintenance___________________________________________________ 29
Clean the Printer ______________________________________________________________ 29
ix
Clean the Printhead ___________________________________________________________ 30

Run a Cleaning Card __________________________________________________________ 32
Single Hopper _____________________________________________________________ 32
Optional Multi-Hopper _____________________________________________________ 35
Prepare the Printer for Cleaning ________________________________________ 35
Clean the Printer_______________________________________________________ 36
Clean the Hopper Rollers _______________________________________________ 37
Prepare the Printer for Use ______________________________________________ 38
Chapter 6: Troubleshooting _______________________________________________________ 41
Locate a Problem Within the Card Production System ___________________________ 42
Locate a Problem with Basic Printer Functions ___________________________________ 43
Installation Problems __________________________________________________________ 44
USB Installation Troubleshooting ____________________________________________ 45
Network Installation Troubleshooting ________________________________________ 46
Card Printer Driver Problems ___________________________________________________ 46
The Card Printer Driver does not detect the network-connected printer ______ 47
The Card Printer Driver does not detect the USB-connected printer___________ 47
Driver status or Windows print queue does not provide expected data _______ 48
Card Appearance ____________________________________________________________ 48
Something did not print ____________________________________________________ 49
Printing includes unexpected data _________________________________________ 50
The color printing has flaws_________________________________________________ 50
The printing is too light _____________________________________________________ 52
The printing is too dark _____________________________________________________ 52
The monochrome printing has flaws ________________________________________ 53
Magnetic Stripe Problems _____________________________________________________ 54
Laminator Problems ___________________________________________________________ 56
Patch Appearance Problems ______________________________________________ 56
Topcoat Appearance Problems ____________________________________________ 58
Use Advanced Troubleshooting Tools___________________________________________ 60
Card Jams____________________________________________________________________ 61
Messages and Conditions _____________________________________________________ 62
Messages on the Printer LCD _______________________________________________ 62
Messages from the XPS Card Printer Driver on the PC ________________________ 66
Messages from Printer Manager ____________________________________________ 66
Other Messages ___________________________________________________________ 66
Respond to Messages _____________________________________________________ 67
Printer Messages __________________________________________________________ 67
100: Request not supported ____________________________________________ 67
101: Job could not complete ___________________________________________ 67
102: Card not in position________________________________________________ 67
103: Printer problem ____________________________________________________ 68
104: Critical problem ___________________________________________________ 68
105: Magstripe data error ______________________________________________ 68
106: Magstripe data not found _________________________________________ 69
107: Magstripe read data error _________________________________________ 69

108: Magstripe read no data ___________________________________________ 70
109: Print ribbon problem _______________________________________________ 70
110: Print ribbon out or missing __________________________________________ 70
111: Card not picked __________________________________________________ 71
112: Card hopper empty _______________________________________________ 71
113: Close cover to continue ___________________________________________ 71
114: Cover opened during job __________________________________________ 71
116: Magstripe not available ___________________________________________ 72
117: Reader not available ______________________________________________ 72
118: Print ribbon type problem __________________________________________ 73
119: Print ribbon not supported _________________________________________ 73
120: User paused the printer ____________________________________________ 73
121: Print ribbon not identified __________________________________________ 74
122: Magstripe format problem _________________________________________ 74
123: Insert new card side 1 up __________________________________________ 74
124: Insert same card side 2 up _________________________________________ 74
149: Option not installed________________________________________________ 75
150: Print while unlocked _______________________________________________ 75
151: Failed to lock______________________________________________________ 75
172: Insert cleaning card _______________________________________________ 76
173: Improper shutdown________________________________________________ 76
Laminator Messages _______________________________________________________ 77
177: Laminator not available ___________________________________________ 77
196: Laminator error critical _____________________________________________ 77
197: Laminator entry card problem _____________________________________ 77
198: L1 area card problem _____________________________________________ 77
199: L2 area card problem _____________________________________________ 78
200: Laminator exit card problem _______________________________________ 78
201: L1 supply problem _________________________________________________ 78
202: L1 supply out or missing ____________________________________________ 78
203: L1 supply type problem ____________________________________________ 78
204: L1 supply not supported ___________________________________________ 78
205: L1 supply not identified ____________________________________________ 79
206: L2 supply problem _________________________________________________ 79
207: L2 supply out or missing ____________________________________________ 79
208: L2 supply type problem ____________________________________________ 79
209: L2 supply not supported ___________________________________________ 79
210: L2 supply not identified ____________________________________________ 79
211: L1 heater problem_________________________________________________ 79
212: L2 heater problem_________________________________________________ 80
xi
213: L1 heater sensor problem __________________________________________ 80

214: L2 heater sensor problem __________________________________________ 80
215: L1 heater roller problem ___________________________________________ 80
216: L2 heater roller problem ___________________________________________ 80
217: Debow problem___________________________________________________ 80
218: Impresser problem_________________________________________________ 81
219: Impresser sensor problem __________________________________________ 81
220: Impresser heater problem__________________________________________ 81
221: Bar code scanner problem ________________________________________ 81
222: Firmware version mismatch ________________________________________ 81
223: Laminator system mismatch________________________________________ 81
Driver-Only Messages ______________________________________________________ 82
500: The printer is not available _________________________________________ 82
501: The printer connection was lost ____________________________________ 82
502: The card data is missing or is not usable_____________________________ 82
504: The card data is missing or is not usable_____________________________ 82
505: USB communication issue __________________________________________ 83
506: A card is currently processing ______________________________________ 83
507: The printer is unlocked _____________________________________________ 83
508: The printer is shutting down ________________________________________ 83
509: The printer is offline or suspended __________________________________ 83
510: The printer is unlocked _____________________________________________ 84
Driver SDK Messages _______________________________________________________ 84
511: Cannot lock or unlock the printer. Locks are not installed.____________ 84
512: Cannot lock or unlock the printer. The password is incorrect or invalid. 84
513: Cannot lock or unlock the printer. The printer is busy. ________________ 84
514: Cannot lock or unlock the printer. The cover is open. ________________ 84
515: Failed to lock or unlock the printer. The locks did not function. _______ 84
516: Timeout expired before bar code could be read. ___________________ 84
517: Wrong printer job ID._______________________________________________ 84
Appendix A: CLM Laminator_____________________________________________________ A-1
About the Laminator System _________________________________________________ A-1
Outside the Laminator ____________________________________________________ A-2
Laminator Back and Left Side _________________________________________ A-2
Laminator Status Light ________________________________________________ A-3
Laminator Front and Right Side ________________________________________ A-3
Inside the Laminator ______________________________________________________ A-4
Laminator Configuration Label ____________________________________________ A-5
Laminator Setup _____________________________________________________________ A-6
Laminator Overlay Materials ______________________________________________ A-6
Load Laminator Overlay Material__________________________________________ A-8
Card Design ___________________________________________________________ A-10
Verify Setup ____________________________________________________________ A-10
Clear Laminator Card Jam __________________________________________________ A-11
Clean the Laminator ________________________________________________________ A-12
xii
Chapter 1: Introduction
About this Manual

ThismanualprovidesuserinformationfortheCD820CardPrinter.Themanual
includes:
Anoverviewofprintercomponentsandoptions,andadescriptionofthe
systemlabel.
Howtousetheprinter,includinghowtopowertheprinteronandoff,howto
usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest
card,andhowtoloadandreplacesupplies.
Howtoperformroutinemaintenanceandtroubleshootingtasks.
AnadditionalInstallationandAdministratorsGuideisavailableforuseby
administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe
OwnersLibraryCD.
Intended Audience
Themanualisintendedfortheprinteroperatorwhoprintscards,loadsand
replacessupplies,maintainstheprinter,andperformstroubleshooting.
Technical Support
ContactDatacardTechnicalPhoneSupportat18003283996.
Introduction
Chapter 2: About the Printer
About the CD820 Card Printer

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itprints
fullcolorandmonochromeimages,dependingontheprintribboninstalled.
Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusy
times,thesitemightusemorethanoneprintertokeepupwithdemand.The
printerissuescardseitheroneatatimeorinbatchesupto100cardsatatime.
A200cardinputhopperisavailableandcanbeinstalledwithouttools.In
addition,anoptionalmultihopperwithsixinputhoppers,eachwitha
100cardcapacity,isavailable.
Otheroptionsavailableforthecardprinterincludemagneticstripe,smartcard,
andautomaticduplexmodules,andarejecthopper.Theconfigurationlabelon
theprintershowstheoptionsinstalled.RefertoSystemLabelonpage10for
moreinformationaboutrecognizingthefactoryinstalledoptionsonyourcard
printer.Anoptionallaminatoralsoisavailablewhenyoupurchaseyourprinteror
asafieldupgrade(referto"CLMLaminator"onpageA1.)
Printer Components
Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:
PrinterLeftSideonpage4
PrinterRightSideonpage5
PrinterwithSingleInputHopperonpage6
PrinterwithOptionalMultiHopperonpage7
PrintRibbonCartridgeonpage8
PrinterwithOptionalCLMLaminatoronpage9
SystemLabelonpage10
Printer Left Side
Optional Multi-Hopper
Single Hopper
Configuration
Label
Printer Access
Cover Lock
Cable Lock
Receptacle
Printer
Connections
Manual Advance
Knob
Printer
Connections
Configuration Label
The label shows the location and date of

manufacture, and lists the options installed.
Manual Advance Knob
The knob moves a card in the track to clear a card

jam.
Cable Lock Receptacle
The receptacle allows you to insert the security plate

before attaching the optional Kensington lock.
Printer Connections
Printer connections include:
Power receptacle
USB connection
Network connection
Printer Access Cover

Lock
The lock provides secure access to the printer.
About the Printer
Printer Right Side
Printer Supplies
Access Door
Printhead
Reject card tray
Printhead
The printhead transfers images to cards using the

print ribbon.
Printer Supplies Access

Door
The door provides access to the printhead and

ribbon on the optional multi-hopper printer.
Reject Card Tray
Unfinished cards or cards not processed properly are

placed in the reject card tray.
Printer with Single Input Hopper
Cover
Latch Button
Cover Ridges
Card Input
Hopper
Ribbon Cartridge
Handle
Output
Hopper
Front Panel
Cover
Open the cover to access the printhead and ribbon.
Latch Button
Push the latch button to release the cover and open

the printer.
Cover Ridges
Press down on the ridges when closing the cover to

make sure that it latches properly on both sides.
Ribbon Cartridge
Handle
Use the handle to remove the print ribbon cartridge

from the printer.
Card Input Hopper
The input hopper loads cards to print. The hopper

holds up to 100 cards (0.030 in. or 0.762 mm thickness).
Front Panel
The front panel lets you work with the printer. It

includes the U SER button, the status lights, the power
button, and the LCD panel with navigation keys.
Output Hopper
The output hopper holds up to 25 completed cards.
About the Printer
Printer with Optional Multi-Hopper
Latch Button
Cover
Print Ribbon
Cartridge
Multi-Hopper
Cover
Cover Ridges
Front Panel
Output Hopper
Card Hoppers
H1 through H6
Cover
Open the cover to access the printhead and ribbon.
Latch Button
Push the latch button on top of the cover to release it

and access the printhead and ribbon.
Cover Ridges
Press down on the ridges when closing the cover to

make sure that it latches properly on both sides.
Print Ribbon Cartridge
The print ribbon cartridge is accessible when the

cover is open. Use the cartridge handle to remove it
from the printer.
Multi-Hopper Cover
Unlock the printer and open the multi-hopper cover

to load card stock.
Card Hoppers H1
through H6
The H1 through H6 hoppers hold up to 100 cards

each.
Print Ribbon
Cartridge
Ribbon Cartridge
Handle
Print Ribbon
Replaceable
Cleaning Sleeve
The cartridge holds the ribbon for printing.
Print Ribbon
The ribbon applies images to cards.
Replaceable Cleaning
Sleeve
The cleaning sleeve removes dust and other particles

from cards to maintain print quality.
Ribbon Cartridge
Handle
Use the handle to remove and replace the ribbon

cartridge in the printer.
About the Printer
Printer with Optional CLM Laminator
Printer
Laminator
Laminator Access
Door
Laminator
The optional laminator attaches to the printer and

applies patch or topcoat overlay material to the
card.
Laminator Access Door
Open the door to access the laminator cartridges.
RefertoAppendixA,"CLMLaminator"onpageA1forcompleteinformation
aboutusingalaminatingsystem.
System Label
Theprinterconfigurationlabelonthesideofthecoverswingarmshowsthe
componentsinstalled.Itprovidesinformationthatisusefulwhenrequesting
service.
Thelabelshowsthefollowinginformation:
Printername
Configuration,whichincludesoptionsinstalledintheprinter
Dateandcountryofassembly
MACaddresstousewhentheprinterisconnectedviaanEthernetnetwork
Informationforcomponentsinstalledbythedealerorsalesgroupishandwritten
onthelabel.
10
About the Printer
Single Hopper
11
12
About the Printer
Chapter 3: Using the System

Thissectionprovidesinformationabouthowacardtravelsthrough
theprinter,printercontrols,printingatestcard,loadingand
replacingsupplies,andcleaningtheprinter.
How the Card Travels

ThecardisverifiedandsenttoprintfromthePC.Thehopperpickmechanism
picksacardandmovesthecardintotheprinterforprocessing.
Optionally,thecardmovestothemagneticstripeencodingareaortothesmart
cardparkstation,dependingonthetypeofcardselected.Encrypteddatais
decryptedandwrittentothecard.Iftheprinterincludesalaminator,thecard
thenmovesintothelaminatorwheretheoverlaymaterialisappliedtothefront
andbackofthecard.Thefinishedcardexitstheprinterthroughthecardoutput
hopper.
13
Card Printer System Overview

Thecardprinterisusedwithotherequipmentandsoftwaretocreateacard
productionsystem.Thesystemproducescardsforaspecificpurpose,andthe
cardsmustmeetrequirements.
Equipment
Thesystemcaninclude:
1. APC,withsoftwaretosupporttheprinter,suchas:
TheXPSCardPrinterDriverforWindows.
IDsoftwaredesignedspecificallytocapture,format,andsavethedatafor
cards.
AretailapplicationsuchasMicrosoftWordorAdobePhotoshop.
2. Capturedevices,suchas:
AdigitalcameraconnectedtothePCtotakephotosforIDbadgesand
othercards.
Asignaturecapturepadorfingerprintreader.
3. Theprinterwithsuppliesandafacilitypowersource.
4. AdataconnectionbetweentheprinterandPC,whichcanbeaUSB
connectionoranetworkconnection.(Donotusebothwithoneprinter.)
Tasks and Users

Typicalrolesinacardproductionsysteminclude:
14
Theoperator,whomakescards,loadssupplies,andhandlesminorproblems
suchascardjams.
Thesystemadministrator,whosetsupthecardprinterandotherhardware,
setsupcarddesigns,configurescardproductionsoftware,andidentifiesthe
bestuseofthecardprinterintheorganization.
Using the System
Printer Controls
Thefrontpaneloftheprinterprovidesthecontrolsforoperatingtheprinter.The
frontpanelcontrolsaredescribedinthefollowingsections.
LCD Panel
Status Lights
Ribbon
Cards
Power
Button
Down
Arrow
Up
Enter
Arrow
User Light &

User Button
Power Button
UsethePOWERbuttontopoweroffandpowerontheprinter.Alllightsshow
steadyamberwhiletheprinterpowerson.
Topowerofftheprinter,pressthebuttonfor1to2secondsuntiltheprinter
beginstoshutdown.
Topowerofftheprinterwhileitisprocessingcards,pressthebuttonfor
2 secondsormore.Cardjobsintheprinterarenotcompleted.
15
LCD Panel Menus

TheLCDpanelshowstheprinters
menusanddisplaysprinter
messagesorconditions.Referto
RespondtoMessagesonpage
67formoreinformation.
Themenusystemhasfourmajor
branches:
UsetheMaintenance menuto
runacleaningcardorprinta
testcard.
UsetheStatus menutosee
settingsanddataaboutthe
printer.
UsetheConfigurationmenuto
changesettings.
UsetheActivatemenuto
enableordisablesecure
featuresoftheprinter.
UsetheActivatemenuonlyduringinstallationorremovalofsystemsthat
requireactivation.
HINTS&TIPS
16
YoucanaccessthemenusystemwhenReadydisplaysonline1oftheLCD
panel.
TheprinterreturnstotheReadystatusafter2minutesofnoactivity.Changes
notappliedarelost.
Toleaveaselectionwithoutchangingthevalue,presstheupordownarrow
keyuntilExitdisplays,andthenpresstheE NTERkey.
Using the System
User Button and Light

TheprintersUSERbuttondisplayswithaborderoflightthatindicatesthesystem
status.UsetheUSERbuttonto:
SuspendprinteractivitypresstheUSERbuttonwhentheLCDpaneldisplays
Ready.
ClearamessagepresstheUSERbuttononce.
ClearallmessagespresstheUSERbuttonfor2secondsormore.
ClearallcardscurrentlyprintingpressandholdtheUSERbuttonfor
2 secondsormore.(Makesurethatthisactionisallowedinyourcardsystem.)
Determinewhethertheprinterisready,busyprinting,ornotavailable.
Indicatorsincludethefollowing:
Off
The printer is off or suspended.
Green
The printer is ready.
Blinking green
The printer is busy.
Amber
The printer is not ready.

The POWER button was pressed
to turn the printer off.
Blinking amber
The printer has an error.
Color Cycle:
Amber, Green,
Light Green, Off
The system is not ready or a

door on the system is open.
The colors cycle quickly.
Close and Lock Doors displays
on the LCD panel if no other
message is present.
17
Down Arrow, Up Arrow, and Enter Key

Usethearrowkeystomovethroughtheprintermenusystem,andtheE NTERkey
tomakeaselection.
PresstheupordownarrowkeywhiletheLCDpaneldisplaysReadytodisplay
additionalinformationabouttheprinteronline2,includingthefirmwareversion,
printermodel,serialnumber,andnetworkIPaddressorUSBIPaddress.Ifyour
systemincludesalaminator,thelaminatorfirmwareversionandlaminatorserial
numberalsodisplay.Ifyoudontpressakeyfor30seconds,theLCDpanel
returnstothedefaultReadymessage.
Ribbon Light
Theribbonindicatesthestatusoftheprintribbonintheprinter.Indicators
includethefollowing:
Off
The print ribbon is okay.
Blinking amber
A blinking light indicates one of

the following:
The printer problem applies
to the print ribbon.
The print ribbon is low.
The print ribbon is out.
Card Light
Thecardlightindicatesthestatusofcardsintheprinter.Indicatorsincludethe
following:
18
Off
Cards are okay.
Blinking amber
A blinking light indicates either of

the following:
No card is detected for the
print job. Insert a card to
continue printing.
Scheduled printer cleaning is
due. Insert a cleaning card
now, or set aside time to run
a cleaning card.
Using the System
Retrieve the Printer IP Address

TheprintercandisplaythenetworkIPaddressituseswhen
connectedtothenetwork.Italsodisplaysthesubnetmask,
gatewayaddress,andMACaddress.
ToseejusttheprinterIPaddress,presstheupordown
arrowkeywhiletheprinterdisplaysReady.RefertoDown
Arrow,UpArrow,andEnterKeyonpage18.
Beginwiththeprinterpowerconnected,andtheprinter
connectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topoweronthe
printer.
2. AccesstheNetworkStatusmenuintheLCDmenu:
A. PresstheUSERbuttontosuspendtheprinter.
B. PresstheE NTERkeytoenterthemenusystem.
C. PressthedownarrowtodisplayStatusonline2.
D. PressE NTERtoentertheStatusmenu.
PressthedownarrowkeyuntilNetwork Status
displaysonline2.
E. PressE NTERtodisplaytheNetworkStatusmenu.
3. PressthedownarrowkeyuntilIP Addressdisplayson
line 2.
4. PressE NTERtodisplaytheIPaddress.RecordtheIP
address.
5. PressE NTERtoreturntotheNetworkStatusmenu.
Subnet Maskdisplaysonline2.
6. PressE NTERtodisplaythesubnetmask.Recordit,if
necessary.
19
7. PressE NTERtoreturntotheNetworkStatusmenu.
Gateway Addressdisplaysonline2.
8. PressE NTERtodisplaythegatewayaddress.Recordit,
ifnecessary.
9. PressE NTERtoreturntotheNetworkmenu.
10. PressthedownarrowkeytoscrolltoExitonline2.
11. PressE NTER.Then,presstheUSERbuttontoreturntheprintertoReady.The
USERbuttonglowsgreen.
Print a Test Card

Theprinterincludesatestcardthatrunswithoutusingadriverorothersourceof
carddata.Useittoverifythattheprinterisworking.
1. BeginwiththeprinterReady.TheUSERbuttonshows
steadygreen.
2. PresstheUSERbuttontodisplaySuspendedonline1
oftheLCDpanel.
3. PressE NTERtoenterthemenusystem.
4. PressE NTERtoentertheMaintenancemenu.
5. PressthedownarrowuntilTest Carddisplayson
line 2.
6. WithTest Carddisplayedonline2,pressE NTERto
displayStartonline2.
7. PressENTERtoprintthetestcard.
Afterthecardprints,theprinterreturnstoReady.
20
Using the System
Load and Replace Supplies

Topreparetheprintertoprintcards,loadblankcardstockintotheinputhopper,
andloadprintribbonandacleaningsleeveontotheprintcartridge.
Ifyoursystemincludestheoptionallaminator,alsoloadoverlaymaterial
intotheL1andL2(ifequipped)laminators.Referto"LoadLaminator
OverlayMaterial"onpageA8,forinformationaboutloadingthe
laminatorcartridges.
Load Cards
Dothefollowingtoloadcardsintheprinter.
Single Hopper
1. Unlocktheprinterandopentheinputhopper.
2. Loadthecardsintotheinputhopper.
(Cardscansticktogether.Slideorfan
thecardstoseparatetheedgesbefore
placingthemintheinputhopper.)
InsertISOmagneticstripecards
withthestripe(backside)facing
downandtowardtheright.
Insertsmartcardswiththesmart
cardchipfacingupandtowardthe
backofthehopper.
3. Closethehopperandlocktheprinterwhenyoufinishloadingcards.
21
1. Unlocktheprinterandopenthemultihopper.
2. Loadthecardsintothehoppers.
TheinputhoppersarelabeledH1
throughH6.Youcanloadupto100
cardsintoeachhopper.(Cardscan
sticktogether.Slideorfanthe
cardstoseparatetheedgesbefore
placingthemintheinputhoppers.)
InsertISOmagneticstripecards
withthestripe(backside)
facingdownandtowardthe
rightside.
Insertsmartcardswiththesmartcardchipfacingupandtowardtheback
ofthehopper.
3. Closethemultihopperandlocktheprinterwhenyoufinishloadingcards.
Load the Print Ribbon

Loadtheprintribbonwhenyouinstalltheprinterandwhentheribbonrunsout.
1. Unlocktheprinterandopentheprintersuppliesaccessdoorontheoptional
multihopper.
2. Opentheprintercover.
3. Removetheprintribboncartridge.
22
Using the System
4. Loadafullrollofprintribbon(theblue
spool)ontothespindleclosesttothe
cartridgehandle.
5. Placethesilvertakeupspoolonthe
spindlewiththeblackgear.
6. Windthetakeupspoolcounterclockwise
onefullturn.
Load the Cleaning Sleeve

Loadanewcleaningsleevewhenyou
loadanewrollofprintribbon,whenyou
noticedebrisontheprintedcards,or
whenthecleaningsleeveisnolonger
sticky.
Theprintershipswiththecleaningroller
spindleinstalledontheprintribbon
cartridge.
1. Removethecleaningrollerspindle
fromtheribboncartridgeandslide
thespindleintothecontinuouscleaningsleeve(a).
2. Placethespindlewiththecleaningsleeveontotheribboncartridge(b).
3. Removetheprotectivewrapperfromthecleaningsleeve(c).
23
Install the Ribbon Cartridge

Installtheassembledprintribboncartridgeintotheprinter.
1. Opentheprintercover.
2. Holdtheprintribboncartridgebythehandleandloweritintotheprinter
withthehandletowardthefrontoftheprinter.
3. Makesurethattheribboncartridgeispositionedcorrectlyintheguides.
4. Closetheprintercover.Pressdownontheridgesonthe
frontofthecovertomakesurethatitlatchesproperlyon
bothsides.
5. Closethesuppliesaccessdoorontheoptionalmulti
hopperandlocktheprinter.
24
Using the System
Chapter 4: Printing Cards
Before Starting to Print

Thissectionexplainshowtoprintacard.Makesurethat:
Cardsareloadedintheprinteroravailabletoinsert.
Ribbonisloadedintheprinter.Forthestepstofollow,refertoLoadthe
PrintRibbononpage22.Ifyoursystemincludestheoptionallaminator,
refertoAppendixA,"CLMLaminator"onpageA1,forinformationabout
preparingthelaminator.
Thecarddesignissetup.Ifyouneedtosetupormodifythedesign,referto
ElementsofCardDesigninyourprintersInstallationandAdministrators
Guide.
HINTS&TIPS
Makesurethatmagneticstripecardsareloadedcorrectly.Theprintershowsthe
correctposition.
Youalsocan:
Printatestcarddirectlyfromtheprinter.RefertoPrintaTestCardon
page20.
Printadriversamplecard.RefertoPrintaDriverSampleCardinyour
printersDriverGuide.
25
Print Cards
Makesurethatcardsareloadedintheprinteroravailabletoinsertwhen
prompted.Forthestepstofollow,refertoLoadCardsonpage21.
Print from ID Software

1. FromtheIDsoftware,usethetemplateordesignforthecard.
2. Selecttheprinterifyouusemorethanoneprinter.
3. Enterthedataforthecard.Followtheinstructionsforyoursoftware.
4. Capturethephotoforthecard,ifnecessary.
5. ClickthePrintbuttontosendthecardtotheprinter.
6. Attheprinter,insertacardinthesinglefeedslot,ifnecessary.
Print from Other Software

1. Openthesoftwareapplicationandselectthe
cardprinterasthecurrentprinter.
2. Usetheapplicationssetuppagetoselectthe
ISOID1pagesize,orsetthepagesizeto
2.13x3.38in.
3. Setthemarginsto0(zero).
4. Selectanorientationportraitorlandscape.
5. Createthecarddesign:
A. Addgraphics,suchasacompanylogoorbackground.
B. Addaphoto.
C. Addtextinformation,suchasname,
address,oremployeenumber.
Forinformationaboutadditionalcard
features,refertoElementsofCardDesignin
yourprintersInstallationandAdministrators
Guide.
26
Printing Cards
6. ClickPrinttosendthecardtotheprinter.
7. Attheprinter,insertacardintotheprinter,ifnecessary.
HINTS&TIPS
TheprintercanreceivecardjobsfrommorethanonePC.Itprintscardsinthe
ordertheyarereceived.
Orientallcardsthesameway.
Donottouchthecardsurfacetobeprinted.Handlecardsbytheiredgesor
weargloves.
27
28
Printing Cards
Chapter 5: System
Maintenance
Clean the Printer

Theprinterperformsbestwhenitiscleanedonaregularbasis.Followthe
cleaningguidelinesforyoursitetokeeptheprinteringoodworkingcondition.
Cleantheprinterwhen:
Theprinterdisplaysamessageforwhichcleaningisasolution.
Thereisdebrisoncompletedcards.
Anewrollofprintribbonisinstalled.
Youcanperformthefollowingcleaningtasks:
CleanthePrintheadonpage30
RunaCleaningCardonpage32
CleantheLaminatoronpageA12
29
Clean the Printhead

Cleantheprintheadwhen:
Theprintheadisreplaced.
Thereareunprintedlinesonthefinishedcard.Thisusuallyindicatesdirtor
contaminantsontheprinthead.
Theprintheadistouchedaccidentally.Oilsfromhandscanaffectprintquality
anddamagetheprinthead.
Dothefollowingtocleantheprinthead:
1. Powerofftheprinter.
2. Unlocktheprinterandopentheprintersuppliesaccessdoorontheoptional
multihopper.
3. Opentheprintercoverandremovetheprintribboncartridge.
4. Openandremoveacleaningswabfromitspackage.
30
System Maintenance
5. Usegentlepressuretomovethecleaningswabbackandforthalongthefull
lengthoftheprintheadedgeuntilitiscompletelyclean.
6. Replacetheprintribboncartridge.Avoidbumpingtheprintheadwhenyou
installtheprintribboncartridge.
7. Closetheprintercover.Pressdownontheridgesonthefrontofthecoverto
makesurethatitlatchesproperlyonbothsides.Closethesuppliesaccess
doorontheoptionalmultihopperandlocktheprinter.
8. Powerontheprinter.
9. Printasamplecardtoverifythequalityofprinting.RefertoPrintaTest
Cardonpage20formoreinformation.
HINTS&TIPS
Avoidtouchingtheprintheadedgewithyourfingers.Contaminationdueto
skinoilseventuallycandamagetheprinthead.
Avoidtouchingtheprintingedgeoftheprintheadcartridgewithanysharp
objectsthatcanpermanentlydamagetheprinthead.
Useonlythecleaningswabtocleantheprinthead.Othermaterialscanstick
totheprintheadandcausedamage.
Useacleaningswabonetimeonly.Discarditafteryoucleantheprinthead.
31
Run a Cleaning Card

Runacleaningcardtocleandebrisfromtheinsideoftheprinterandfromthe
hopperrollers.Thecleaningcardcanremovemostcontaminantsfromthe
printer.Runacleaningcardafterevery250cardsprocessedbytheprinter,or
every6months.
Single Hopper
1. Preparetheprinterforcleaning.
A. Powerontheprinter.
B. Unlocktheprinter.
C. Opentheprintercoverandremovethe
printribboncartridge.
D. Removethecleaningsleevefromthe
ribboncartridge.(Theribbonmust
remaininstalledontheribbon
cartridge.)
E. Replacetheribboncartridgeinthe
printerandclosethecover.
F. Opentheinputhopperandremoveanyunprintedcards.
G. Openthecleaningcardpackageandremovethecleaningcard.
H. Loadthecleaningcardintheinput
hopper.(Plantocleantheprinter
immediately.Thecleaningcarddries
outifitisoutofitspackageformore
thanafewminutes.)
I.
32
Closetheinputhopperandlockthe
printer.
System Maintenance
2. UsetheLCDmenusystemtostartthecleaningcycle.
A. BeginwhentheprinterdisplaysReadyandtheUSERbuttonshowssteady
green.PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
C. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheMaintenancemenu.
D. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheCleaning Cardmenu.
E. Startdisplaysonline 2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
F. Insert cleaning carddisplaysontheLCDpanel.PresstheUSERbuttonto
startthecleaningcycle.
33
Theprintermovesthecardthroughtheprinterseveraltimesandplacesit
intherejectcardtraywhenthecleaningcyclefinishes.
Ifyouarecleaningasystemwithalaminator,thecleaningcardmovesinto
thelaminatoraftercleaningtheprinterandcleansthelaminatorrollersand
cardentryarea.Thecleaningcardisejectedintothelaminatoroutput
hopper.
3. Removetheusedcleaningcard.Waitafewminutesfortherollerstodry.
4. Preparetheprinterforuse.
A. Unlocktheprinter.
B. Replacethecardsintheinputhopper.
C. Removetheprintribboncartridge.
D. Installanewcleaningsleeveontheribboncartridgeandremovethe
protectivecover.RefertoLoadtheCleaningSleeveonpage23forthe
stepstofollow.
E. Replacetheribboncartridgeandclosetheprintercover.Pressdownon
theridgesonthefrontofthecovertolatchitproperly.
F. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcardsagain.
G. Discardtheusedcleaningcardandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardandcleaningsleeveonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangethe
printribbon.
Ifthecardlightisblinkingamberandtherearecardsintheinputhopper,the
printersconfiguredcleaningcounthasbeenreachedanditistimetocleanthe
printer.ThecleaningcountissetinPrinterManager.Refertotheprinters
InstallationandAdministratorsGuideforcompleteinformationaboutusing
PrinterManager.
34
System Maintenance
Cleaningaprinterequippedwiththeoptionalmultihopperinvolvestwosteps:
cleaningtheprinterandcleaningthehopperrollers.Tostartthecleaningprocess,
refertoPreparethePrinterforCleaning.
Prepare the Printer for Cleaning
1. Powerontheprinter.
2. Unlocktheprinterandopentheprinter
suppliesaccessdoor.
3. Opentheprintercoverandremovethe
printribboncartridge.
4. Removethecleaningsleevefromthe
ribboncartridge.(Theribbonmust
remaininstalledontheribboncartridge.)
5. Replacetheribboncartridgeinthe
printerandclosethecover.
6. Openthemultihopperdoorandremove
anyunprintedcards.
7. Openthecleaningcardpackage,
removethecards,andinsertthe
cleaningcardsintothehoppers.(Plan
torunthecleaningcardsimmediately.
Thecleaningcardsdryoutiftheyare
outofthepackageformorethana
fewminutes.)
8. Closethemultihopperdoorandlock
theprinter.Thefrontpaneldisplays
ReadyandtheUSERlightshowssteady
green.
ContinuewithCleanthePrinteronpage36.
35
Clean the Printer

1. Makesurethatyouhavepreparedtheprinterforcleaning.RefertoPrepare
thePrinterforCleaningonpage35.
2. PresstheU SERbutton.
Suspended displays online1oftheLCDpanel.

3. PresstheE NTERkey.
4. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeytoenter
theMaintenancemenu.
5. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheE NTERkeytoenter

theCleaning Card menu.
6. Printerdisplaysonline2oftheLCDpanel.PresstheE NTERkey.
36
System Maintenance
7. Startdisplaysonline2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
8. Insert cleaning carddisplaysontheLCDpanel.PresstheUSERbuttontostart
thecleaningcycle.
Theprinterpicksthecleaningcardfromhopper2(H2)andmovesitthrough
theprinterseveraltimes.Theusedcleaningcardisplacedintherejectcard
tray.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
ContinuewithCleantheHopperRollers.
Clean the Hopper Rollers
1. AccesstheLCDmenusystemandentertheCleaning Cardmenu.
2. Selectthehoppersforcleaning.
A. PressthedownarrowkeyuntilHopper displaysonline2oftheLCDpanel.
B. PresstheE NTERkeytoentertheHopper menu.
37
C. PressthedownarrowkeyandchooseAll tocleanhoppersH1,H3,H4,H5,
andH6.(Or,continuepressingdowntoselecthoppers1 through 6 toclean
ahopperindividually.)
3. PresstheE NTERkeytostartthecleaningprocess.
Theprintermovesthecleaningcardsbackandforthacrossthehopperrollers
severaltimesandthenejectsthecleaningcardsbackintothehoppers.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
Tocompletethecleaningprocess,refertoPreparethePrinterforUse.
Prepare the Printer for Use
1. Unlocktheprinterandopenthemultihopperdoor.
2. Removetheusedcleaningcardsfromthehoppers.
3. Replacetheunprintedcardsintheinputhoppers.
4. Opentheprintersuppliesaccessdoorand
theprintercover.Removetheprintribbon
cartridge.
5. Installanewcleaningsleeveontheribbon
cartridgeandremovetheprotectivecover.
RefertoLoadtheCleaningSleeveon
page23forthestepstofollow.
6. Replacetheribboncartridge.
7. Closetheprintercover.Pressdownonthe
ridgesonthefrontofthecovertolatchitproperly.
8. Closetheprintersuppliesaccessdoor.
9. Opentherejectcardtrayandremovetheusedcleaningcard.
38
System Maintenance
10. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcardsagain.
11. Discardtheusedcleaningcardsandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardsonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangethe
printribbon.
39
40
System Maintenance
Chapter 6: Troubleshooting
Thissectionhelpsyouidentifyandfixbasicissuesthatcanoccurduringprinting.
AlsorefertoyourprintersDriverGuideorCardWizarddocumentationfor
additionaltroubleshootinginformation.
Thesectionstartswithanoverviewofcardproductionandprinterissuesyoumay
encounter:
LocateaProblemWithintheCardProductionSystemonpage42
LocateaProblemwithBasicPrinterFunctionsonpage43
Thissectionalsodescribestroubleshootingforthefollowing:
InstallationProblemsonpage44
CardPrinterDriverProblemsonpage46
CardAppearanceonpage48
MagneticStripeProblemsonpage54
LaminatorProblemsonpage56
CardJamsonpage61
MessagesandConditionsonpage62
41
Locate a Problem Within the Card Production

System
Fortypicalcomponentsofthesystem,refertoCardPrinterSystemOverview
onpage14.Ifanyoneofthefollowingcomponentsdoesnotworkproperly,
printingcardscanbeaffected.
TheXPSCardPrinterDriver
ShouldyouneedtoreinstalltheCardPrinterDrivertofixaproblem,we
recommendyoudownloadthelatestversionofthedriverfromhttp://
www.datacard.com.SelectSupport>Drivers&Downloadsfromthemenu.
EnteryourprintermodelintheEnterProductNameorNumberarea,and
clickGo.
Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Make
surethatthecardproductionsoftwarefeaturesyouuseworkwithyour
printer.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou
usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe
data,useanapplicationthatsavestextastextandnotasagraphic.(For
example,MicrosoftPaintonlysavesgraphicdata,whileAdobePhotoshop
savesbothgraphicandtextdata.)Fontsandescapesrequirethattextissent
fromtheapplicationastext.
Printerplugin
Cardproductionsoftwaremightrequireaprinterplugin,whichmakesthe
datainthecardproductionsoftwareavailableintheformtheCardPrinter
Drivercanuse.
Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay
includeothercapturedevicesforbiometricdata.Theproperuseand
maintenanceofthesecomponentsisimportanttothequalityofcardsyou
produce.
42
Troubleshooting
Locate a Problem with Basic Printer Functions

Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedto
isolatethesourceoftheproblembeforeyoucontactyourserviceprovider.
1. Makesurethatthepowercordispluggedinandtheprinterispoweredon.
2. DoestheprinterpoweronanddisplayReadyonthefrontpanelwithin
1 minute?
Iftheprinterpowersoncorrectly,continuetostep3.
IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnot
workingproperly.Requestservicefortheprinter.
Iftheprinterdoesnotpoweron,makesurethatthepowersourceis
functioningbydoingoneofthefollowing:
Removetheprinterpowercordfromtheoutletandconnectitto
anotheroutlet.
Removethepowercordfromtheprinterandconnectittoanother
device,suchasalight,andthenconnectittothesameoutlet.
Ifthepowersourceisfunctioning,thereisaproblemwiththeprinter.
Requestservicefortheprinter.
Ifthepowersourceisntfunctioning,replaceitandthenbeginwith
step1.
3. Printatestcard.RefertoPrintaTestCardonpage20formore
information.
Ifthetestcardprints,theprinterisworkingcorrectly.Continuetostep4.
Ifthetestcarddoesnotprint,theprinterisnotworkingcorrectly.Request
servicefortheprinter.
4. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesame
typeofcable(USBornetwork)usedwhentheprinterwasinstalled.
43
5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertoyourprintersDriverGuide.
Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.
Continuetostep6.
Ifthesamplecarddoesnotprint,theprinteranddriverhavea
communicationproblem.Determinethecauseoftheproblemandtrythe
samplecardagain.
IfyouarenotusingtheCardPrinterDriver,askyourserviceprovideror
softwareproviderforassistance.
6. Printacardusingyourcardproductionsoftware.
Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.
Troubleshootthecarddesign.
Ifthecarddoesnotprint,checkthefollowing:
Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
Iftheprinterproducedablankcard,reviewthepagesizeordriver
settings.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides
recommendedsolutionstothoseissues.Choosefromthefollowingtopics:
44
USBInstallationTroubleshootingonpage45
NetworkInstallationTroubleshootingonpage46
Troubleshooting
USB Installation Troubleshooting

Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and

the printer. Power the printer off, and then back on. If
the PC and printer still do not communicate, restart
the PC.
The data cable is

damaged or frayed.
Power off the printer. Replace the cable if you have

a spare. Contact your service provider to order a
new data cable.
The system has a

temporary
communication
problem.
Check for the following:
USB extension cables can cause

communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self-powered hub

is recommended.
The PC USB port does

not communicate with
the printer USB port.
Power management on the PC has shut down USB

communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
Restart the PC to make the changes take effect, if
necessary.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
45
Network Installation Troubleshooting

Problem
Solution
The network cable is

loose.
Reconnect the data cable to the network port and

the printer. Restart the printer.
The Status page of

Printer Properties shows
the printer is not
available, but the
printer shows Ready on
the LCD panel.
Follow your network troubleshooting procedures to

isolate and test each component of the computerto-printer communication link.
Suggestions:
Verify the computer-to-network connection by

accessing a network resource, such as a
network drive.
The network administrator can test

communication between a server and the
printer.
Make sure that the user is logged on to the

network.
The printer is not

configured with the
correct network
address
Make sure that the server name or IP address is

entered in the Port Settings or Configure Port dialog
box on the computer. For more information about
retrieving the printers IP address, refer to Retrieve
the Printer IP Address on page 19. Make sure that
Ready displays on the printer's LCD panel.
Card Printer Driver Problems

TheCardPrinterDriverandprintercanhavethefollowingcommunication
problems:
46
TheCardPrinterDriverdoesnotdetectthenetworkconnectedprinter
onpage47.
TheCardPrinterDriverdoesnotdetecttheUSBconnectedprinteron
page47.
DriverstatusorWindowsprintqueuedoesnotprovideexpecteddataon
page48.
Troubleshooting
The Card Printer Driver does not detect the networkconnected printer
Problem
Solution
The Printer Properties >

Status tab shows the
printer is not available.
Make sure that you use the same type of data

cableUSB or networkthat was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that the current printer IP address is the
same as the IP address on the Printer Properties >
Ports tab. For more information about retrieving the
printers IP address, refer to Retrieve the Printer IP
Address on page 19.
Message 500 displays

after you send a card
to print.
If this happens often, consider switching from DHCP

network addressing to static IP addressing. For more
information about setting the Card Printer Driver
network communication value, refer to the Printer
Manager section of the card printers Installation
and Administrators Guide.
The network is not

operating properly.
Test the network using another device and fix or

report network problems. To test the network, print to
a different (paper) printer or verify the availability of
network drives.
The printer is not

connected to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cable are

connected. Replace defective cables if needed.
The Card Printer Driver does not detect the USB-connected

printer
Problem
Solution
The Printer Properties >

Status tab shows the
printer is available, but
Message 500 displays
after you send a card
to print.
Make sure that you use the same type of data

cableUSB or networkthat was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that both ends of the data cable are
connected. Replace a defective USB cable if
needed.
47
Driver status or Windows print queue does not provide

expected data
Problem
Solution
The Card Printer Driver

sample card or
magnetic stripe test
cards do not print.
Check the following:
Enable bidirectional support must be selected

on Printer Properties > Ports tab to allow printing
from the Card Printer Driver.
If Print directly to printer is selected in the Printer

Properties > Advanced tab, clear the selection
to allow printing of the Card Printer Driver
sample cards.
The Ribbon Low light on

the printer and the
Card Printer Driver
status do not match.
The percentage of ribbon remaining that causes the

printer Ribbon Low light can be set using the Printer
Manager FrontPanel printer setting. The driver
displays the actual percentage of ribbon remaining
and cannot be changed. As a result, the indicators
may not be in agreement.
A print job disappears

from the print queue
but does not print.
The printer USB cable was disconnected after the

application sent the job. Reconnect the cable and
try the job again.
Card Appearance
Cardappearanceproblemscanbecausedbymanydifferentfactors.Clickthelink
belowthatbestdescribesthecardappearanceissueontheprintedcard.
48
Somethingdidnotprintonpage49
Printingincludesunexpecteddataonpage50
Thecolorprintinghasflawsonpage50
Theprintingistoolightonpage52
Theprintingistoodarkonpage52
Themonochromeprintinghasflawsonpage53
Troubleshooting
Something did not print

Problem
Probable Cause
Solution
Nothing is printed on
the card.
The Disable Printing

option in the Card
Printer Driver is set to All,
Front, or Back.
Open the Preferences > Layout >

Advanced tab and change Disable
Printing to Off.
The print ribbon is

loaded incorrectly.
Remove the print ribbon and install it

correctly.
The page size was not

set to ISO ID-1.
Use your card production application to

access the printers print setup and select
ISO ID-1 for the page size. The correct
page size is available after you select the
printer.
The black panel of the

ribbon is printing over
the color panels.
The printer uses the print ribbon panels in

sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon. Refer to
Elements of Card Design in the printers
Installation and Administrators Guide for
more information about color printing.
Color printing on top of

a black background
does not print on the
card.
49
Printing includes unexpected data

Problem
Probable Cause
Solution
Text that was intended

for the magnetic stripe
printed on the card
instead.
The magnetic stripe

font was not applied to
the text.
Refer to Magnetic Stripe Fonts in the

printers Driver Guide.
The escape code was

typed incorrectly.
Refer to Magnetic Stripe Escapes in the

The text to encode was

longer than one line.
Reduce the font size to keep all text on

one line.
The application uses

the page size that is in
effect when a card
design document is
created. Setting the
page size after creating
the document can
cause errors.
Use the page setup feature of the

application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Several blank cards are

ejected before the full
card prints.
The color printing has flaws

Problem
Probable Cause
Solution
One or more lines

appear on the card.
The printhead is dirty or

damaged.
Clean the printhead. Refer to Clean the

Printhead on page 30.
One color panel is not

aligned correctly with
other color panels.
The cards are slipping

in the track.
Run a cleaning card. Refer to Run a

Cleaning Card on page 32.
The cards are not the

correct size for the
printer.
Use cards that meet the size requirement

for the printer. Refer to Cards in your
printers Installation and Administrators
Guide for specifications. If you must use
the cards you have, ask your system
administrator for help.
50
Troubleshooting
Problem
Probable Cause
Solution
Printing is blurred.
The cards have a

matte, not glossy, finish.
Use cards that meet the requirements for

the printer. Refer to Cards in your
Guide for specifications.
The rollers are dirty.

The printhead is dirty.
Clean the printhead. Refer to Clean the

Printhead on page 30.
Unprinted cards have

scratches.
Handle cards carefully. Refer to Card

Quality Guidelines in your printers
Installation and Administrators Guide.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for

the printer. Refer to Cards in your
Guide.
The rollers are dirty or

the card packaging
contains debris.

Cards have fingerprints

or other dirt on them.
Handle cards carefully. Refer to Card

Quality Guidelines in your printers
A signature panel is
located on the other
side of the card.
Design the card to avoid printing photos

over signature panel residue.
The rollers are dirty or

the card packaging
contains debris.

Cleaning Card on page 32. Use cards
that meet the requirements for the printer.
Refer to Cards in your printers
The printed card has

small unprinted areas.
Part of the printed

image is discolored.
51
The printing is too light

Problem
Probable Cause
Solution
Photos look faded.
The image capture

system needs
adjustment.
Color settings might not be optimal.

Adjust color settings. Refer to the
documentation for the image capture
system, Color Printing in your printers
Installation and Administrators Guide,
and Color Adjustment Tab in your
The printing is very light.
The ribbon is loaded

incorrectly.
Load the print ribbon correctly. Refer to

Load the Print Ribbon on page 22.
The card was

previously printed and
has topcoat on it.
Print only new cards. Refer to Cards in

your printers Installation and
Administrators Guide.
The printhead is not

installed correctly.
Contact your service provider for

instructions to install the printhead
correctly.
The printhead power is

too low.
Log on to the Printer Manager as a

WebAdmin. Open the Printer Settings >
Print menu. Increase the YMCPower
setting, and press the Set Current button
to save your changes.
The printing is too dark

Problem
Probable Cause
Solution
The card shows wrinkles

in darkly colored areas.
The card includes very

dark areas.
Change the design to use smaller areas of

dark color.
The printhead is not

aligned correctly.
Contact your service provider.
Color adjustment is too

dark. A change in the
card stock you use can
alter the appearance
of printed cards.
Change the color adjustment settings.

Refer to Color Printing in your printers
Installation and Administrators Guide,
and Color Adjustment Tab in your
All color printing is

darker than intended.
52
Troubleshooting
The monochrome printing has flaws

Problem
Probable Cause
Solution
Text has broken (partly

printed) characters.
The monochrome (K)

power setting is
balanced to print both
fine text and bar
codes.
If the card does not include a bar code,

increase the monochrome intensity. If the
card includes fine text and bar codes,
change the text to improve printing. Refer
to Monochrome Printing in the printers
The text is formatted to

print with color, and
the card is being
printed with
monochrome ribbon.
Contact your service provider. Format

text to print black so that the text is not
dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)

power setting is too
low. The cards require
a different setting.
Increase the monochrome intensity. Find

a balance between printing all card data
and causing wrinkles.
A black-and-white
image prints using the
color panels.
The Windows Picture

Print Wizard or Picture
and Fax Viewer is
printing the file. Many
applications use the
Windows tool to
preview and print
graphics. The tool does
not render to true black
and white.
Use another application, such as ID

software or Microsoft Word, to create the
card.
53
Magnetic Stripe Problems

Tobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripe
testcardfromPrinterManagerortheCardPrinterDriver.Forthestepstofollow,
refertothePrinterManagersectionoftheprintersInstallationand
AdministratorsGuideorPrintingaDriverSampleCardinthecardprinters
DriverGuide.
TheprinterusesthecoercivitysetusingtheLCDpanelorinPrinterManager,and
thedataformatsetusingPrinterManager.
54
Problem
Solution
Cards are not loaded

correctly.
Load ISO cards with the magnetic stripe (back side)

facing down and toward the right. Refer to Load
Cards on page 21.
Cards do not have a

magnetic stripe.
Load magnetic stripe cards in the input hopper. If the

cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
The card has dirt or

damage on the
magnetic stripe.
Encode and send a new card to print. If an error

message displays indicating a magnetic stripe
problem, run a cleaning card to clean the magnetic
stripe head. Refer to Run a Cleaning Card on
page 32.
The magnetic stripe on

the card is lowcoercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low-coercivity

encoding. Refer to the Printer Manager Printer
Setting Menu in the Installation and Administrators
Guide for more information. To encode with high
coercivity, obtain cards manufactured for highcoercivity encoding. Refer to Print a Test Card on
page 20.
Message 105 displays.

The magnetic stripe on
the card is highcoercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high-coercivity

encoding. Refer to the Printer Manager Printer
Guide for more information. To encode with low
coercivity, obtain cards manufactured for lowcoercivity encoding.
The data for this job

includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you

know which characters are allowed on the track.
Change the data to be encoded, and resend the
print job. Refer to Magnetic Stripe Design in the
printers Installation and Administrators Guide for
more information.
Troubleshooting
Problem
Solution
The magnetic stripe

data was sent in an
encoding format not
supported by the track.
Review the encoding format setting for the tracks in

Printer Manager. Refer to the Printer Manager Printer
Guide. Make sure that the application is using the
selected encoding format for the track.
If the application and track are set to the same
format, and the error message displays repeatedly,
contact the application provider for assistance.
The application sent

track data for a track
not supported by the
magnetic stripe
module.
Verify the type of magnetic stripe option in the

printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data sent by the card production software.
55
Laminator Problems
Thissectiondescribesproblemsthatmightoccurwhenyouareusingalaminator
toapplyoverlaytothecard.
Patch Appearance Problems

Problem
Probable Cause
Solution
Smart cards dont work

after the overlay is
applied.
The Debow card

option is selected.
Make sure that the Debow card option in

the Card Printer Driver is not selected.
Refer to the printers Driver Guide for
information about specifying the debow
option.
Cards are bowed too

much.
The Debow card

option is not selected.
Select the Debow card option in the

Card Printer Driver. Refer to the printers
Driver Guide.
Debow time is not set

correctly.
Change the card debow time. Refer to

the Printer Manager Laminator section
of the printers Installation and
The temperature is too

high for the card stock
used.
Lower the laminator temperature for the

overlay material. Refer to the Printer
Manager Laminate Type section of the
Guide.
The card stock doesnt

work with the overlay.
Switch to a different card stock.
The temperature is too

low for the overlay
material.
Increase the laminator temperature for

the overlay material. Refer to the Printer
Guide.
A patch is stuck to the

heated roller.
Clean the laminator. Refer to "Clean the

Laminator" on page A-12. If the problem
continues to occur, contact your service
provider.
The patch comes off

when the card is
flexed.
56
Troubleshooting
Problem
Probable Cause
Solution
There are scratches or

particles under the
patch.
The inside of the printer

is dirty.
Clean the printer. Refer to Run a

The supplies have

debris on them.
Store and handle supplies carefully. Keep

supplies in the original packaging until
you are ready to use them.
There are repeating

marks on the patch.
The heated roller is

dirty.

provider.
The patch doesnt

adhere to the trailing
edge of the card.
The overlay is wound

incorrectly on the takeup spool.
Process another card to allow the overlay

material to reset itself. If it doesnt,
remove the cartridge and turn the takeup spool clockwise several turns.
The patch is not

centered between the
long edges of the card.
The overlay is not

loaded correctly in the
cartridge.
Load the overlay material correctly. Refer

to "Load Laminator Overlay Material"
on page A-8.
The laminator cartridge

is not fully seated in the
laminator.
Make sure that the cartridge is seated in

the laminator properly.
The overlay material is

wound unevenly on
the supply roll.
Process several cards to allow the overlay

material to center itself.
Align the edges of the overlay on the
take-up spool.
The laminator cartridge

is damaged.
Replace the laminator cartridge.
The temperature for

applying the overlay is
set too high.
Decrease the laminator temperature

setting. Refer to the Printer Manager
Laminate Type section of the printers

damaged.
Power down the system. Contact your

service provider for assistance.
The card has features,

such as a smart card
chip, that interfere with
application of the
overlay.
Use the correct patch material for your

card type. Refer to "Laminator Overlay
Materials" on page A-6 for a description
of overlay types.
The patch has wavy

lines along the length
of the card.
57
Problem
Probable Cause
Solution
The patch shows

opaque areas at the
leading edge of the
card.
The temperature for

applying the overlay is
too high.
Decrease the laminator temperature

setting. Refer to the Printer Manager
If the problem continues to occur,
contact your service provider for
assistance.
The patch extends

beyond one of the
short edges of the
card.
There is slack in the

overlay material.

material to reset itself.

wound incorrectly on
the take-up spool.
Remove the laminator cartridge and turn

the take-up spool clockwise several turns.
The card or overlay

registration settings are
not correct.
Contact your service provider for

assistance.
The supply spool is not

positioned correctly in
the cartridge.
Make sure that the overlay is loaded

correctly. Refer to "Load Laminator
Overlay Material" on page A-8.
The overlay was moved

on the spool and the
patch was used
previously.
Advance the overlay past the used area.

contact your service provider.

Laminate card setting
was set to Do not
apply.
Change the Laminate card setting to

apply the overlay. Refer to the printers
Driver Guide for information about
specifying lamination settings.
The patch is missing

from the finished card.
Topcoat Appearance Problems

Problem
Probable Cause
Solution
There are scratches in

the topcoat.
The inside of the printer

is dirty.
Clean the printer. Refer to Run a

The supplies have

debris on them.
Store and handle supplies carefully. Keep

supplies in the original packaging until
you are ready to use them.
58
Troubleshooting
Problem
Probable Cause
Solution
There are repeating

marks in the topcoat.

dirty.

provider.
The holographic
topcoat shows irregular
darker areas.
The temperature for

applying the
holographic topcoat is
too high.
Decrease the laminator temperature for

Guide.
There are particles of

holographic topcoat
beyond the trailing
edge of the card.
The temperature for

applying the
holographic topcoat is
too high.
Topcoat particles, or flash, can

become attached to the card. Try
to brush off the particles.
Clean the laminator. Refer to

"Clean the Laminator" on page
A-12.
Decrease the laminator

temperature for the overlay
material. Refer to the Printer
Manager Laminate Type section
of the printers Installation and
Note: Reducing the temperature can
reduce the number of particles, but does
not eliminate them.
The topcoat shows

wavy lines along the
length of the card.
The temperature for

applying the topcoat is
too high.

Guide.
The topcoat shows

opaque areas along a
short edge of the card.
The temperature for

applying the topcoat is
too high.

Guide.
contact your service provider for
assistance.
The topcoat is spotty,

especially on the
leading edge of the
card.

wound in the wrong
direction on the takeup spool.

material to reset itself. If it doesnt, remove
the cartridge and turn the take-up spool
clockwise several turns.
59
Problem
Probable Cause
Solution
The hologram of the

topcoat doesnt
appear on the card.

Laminate card setting
is set to Do not apply.
Change the Laminate card setting to

apply the overlay. Refer to the printers
Driver Guide for information about
specifying lamination settings.
Clear topcoat is
installed in the
cartridge.
Remove the cartridge and change the

overlay to the correct type.

wound in the wrong
direction on the takeup spool.

The overlay is not

loaded correctly in the
cartridge.
Remove the cartridge and reload the

overlay. Refer to "Load Laminator
Overlay Material" on page A-8.
The temperature of the

heated roller is too low
Increase the laminator temperature for

the overlay. Refer to the Printer Manager
Print ribbon that

includes a topcoat (T)
panel is loaded in the
printer.
Change the print ribbon to one that

doesnt include a T panel.
The cards do not meet

specifications.
Use a different supply of cards.
The overlay material

was wound in the
wrong direction on the
take-up spool.

There is debris on the

heated roller.
Process several cards to see if the

problem corrects itself. If it doesnt, clean
the laminator. Refer to "Clean the
Laminator" on page A-12.
A long edge of the

topcoat doesnt stick
to the card.
Use Advanced Troubleshooting Tools

PrinterManagerprovidesaccesstocarddesignsettingsandadditional
troubleshootingtools.PrinterManageralsoallowsyoutoperformadvanced
troubleshootingwiththeguidanceofyourserviceprovider.RefertoPrinter
ManagerintheprintersInstallationandAdministratorsGuideformore
information.
60
Troubleshooting
Card Jams
Thecarddidnotreachthepositionforthenextaction,suchasprintingorejecting
thecard.
YouusuallycanresolvetheerrorbypressingtheUSERbuttonsothattheprinter
displaysReady.Iftheerrorpersists,dothefollowingtoremovethecardfromthe
printer.
1. Unlocktheprinterandopentheprinter
cover.
2. Removetheprintribboncartridge.Turn
themanualadvanceknobtomovethe
jammedcarduntilitisaccessiblefromthe
rollers.
3. Removethecard.
4. Replacetheribboncartridgeandclosethe
printercover.Locktheprinter,if
necessary.
5. PresstheUSERbuttonontheprinterorclickRetryinthemessagebox.
HINTS&TIPS
Checktheribbontomakesurethatitisnottorn.Referto109:Printribbon
problemonpage70torepairorreplacetheribbon,ifneeded.
Forlaminatorcardjams,referto"ClearLaminatorCardJam"onpageA11.
61
Messages and Conditions

Whentheprintercannotprocessthecardsent,itissuesacondition.TheLCD
panelonthefrontpanelshowstheseconditions.IfyouusetheXPSCardPrinter
Driver,theprinterdriveralsodisplaystheconditionasamessageonthePC.Ina
sharedprinterenvironment,messagescandifferslightlyfromthemessagesand
conditionsdescribedinthissection.
MessagesonthePrinterLCD
MessagesfromtheXPSCardPrinterDriveronthePConpage66
MessagesfromPrinterManageronpage66
OtherMessagesonpage66
Messages on the Printer LCD

Allmessagesareassociatedwithaprintjob.Theprinterissuesmessagesthat
focusonrecoveringfromproblems.
Theprinterdisplaysamessagenumberandashortdescriptionforeach
message.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
correcttheproblemandpresstheUSERbutton.
ThelightsonthefrontpanelflashwhilemessagesdisplayontheLCDpanel.
No.
LCD Message
User Light
Supply Light
Card Light
Sound
Close and lock doors
Color Cycle
Off
Off
Error
100
Request not supported
Amber Flash Off
Off
Error
101
Job could not complete
Amber Flash Off
Off
Error
102
Card not in position
Amber Flash Off
Amber Flash Error
103
Printer problem
Amber Flash Off
Off
104
Critical problem
Amber Flash Amber Flash
Amber Flash Error
105
Magstripe data error
Amber Flash Off
Off
106
Magstripe data not found
Amber Flash Off
Amber Flash Error
107
Magstripe read data error
Amber Flash Off
Off
62
Error
Error
Error
Troubleshooting
No.
LCD Message
User Light
108
Magstripe read no data
Amber Flash Off
Amber Flash Error
109
Print ribbon problem
Amber Flash Off
Off
None
110
Print ribbon out or missing
Amber Flash Off
Off
Warning
111
Card not picked
Amber Flash Off
Amber Flash Warning
112
Card hopper empty
Amber Flash Off
Amber Flash Warning
113
Close cover to continue
Amber Flash Off
Amber Flash Attention
114
Cover opened during job
Amber Flash Off
Off
Error
116
Magstripe not available
Amber Flash Off
Off
Error
117
Reader not available
Amber Flash Off
Off
Error
118
Print ribbon type problem
Amber Flash Off
Off
None
119
Print ribbon not supported
Amber Flash Off
Off
None
120
User paused the printer
Amber Flash Off
Off
Warning
121
Print ribbon not identified
Amber Flash Off
Off
None
122
Magstripe format problem
Amber Flash Off
Off
Error
123
Insert new card side 1 up
Amber Flash Off
Amber Flash None
124
Insert same card side 2 up
Amber Flash Off
Amber Flash None
149
Option not installed
Amber Flash Off
Off
Error
150
Print while unlocked
Amber Flash Off
Off
Error
151
Failed to lock
Amber Flash Off
Off
Error
152
Amber Flash Off
Off
Warning
153
Amber Flash Off
Off
Warning
170
Amber Flash Off
Off
Warning
171
Amber Flash Off
Off
Warning
172
Insert cleaning card
Amber Flash Off
Off
Warning
173
Improper shutdown
Amber Flash Off
Off
Warning
Supply Light
Card Light
Sound
63
Supply
Light
Card Light
Green
Flash
Off
Off
Laminator error critical
Green
Flash
Amber
Flash
Green
Flash
Red Flash
Error
197
Laminator entry card

problem
Green
Flash
Off
Off
Red Flash
Error
198
L1 area card problem
Green
Flash
Off
Off
Red Flash
Error
199
L2 area card problem
Green
Flash
Off
Off
Red Flash
Error
200
Laminator exit card

problem
Green
Flash
Off
Off
Red Flash
Error
201
L1 supply problem
Off
Amber
Flash
Off
Red Flash
Error
202
L1 supply out or missing
Off
Amber
Flash
Off
Red Flash
Warning
203
L1 supply type problem
Off
Amber
Flash
Off
Red Flash
Error
204
L1 supply not supported
Off
Amber
Flash
Off
Red Flash
Error
205
L1 supply not identified
Off
Amber
Flash
Off
Red Flash
Error
206
L2 supply problem
Off
Amber
Flash
Off
Red Flash
Error
207
L2 supply out or missing
Off
Amber
Flash
Off
Red Flash
Error
208
L2 supply type problem
Off
Amber
Flash
Off
Red Flash
Error
209
L2 supply not supported
Off
Amber
Flash
Off
Red Flash
Error
210
L2 supply not identified
Off
Amber
Flash
Off
Red Flash
Error
No.
LCD Message
User Light
177
Laminator not available
196
64
Laminator
Light
Sound
Error
Troubleshooting
Supply
Light
Card Light
Laminator
Light
Sound
Green
Flash
Off
Off
Red Flash
Error
L2 heater problem
Green
Flash
Off
Off
Red Flash
Error
213
L1 heater sensor problem
Green
Flash
Off
Off
Red Flash
Error
214
L2 heater sensor problem
Green
Flash
Off
Off
Red Flash
Error
215
L1 heater roller problem
Green
Flash
Off
Off
Red Flash
Error
216
L2 heater roller problem
Green
Flash
Off
Off
Red Flash
Error
217
Debow problem
Green
Flash
Off
Off
Red Flash
Error
218
Impresser problem
Green
Flash
Off
Off
Red Flash
Error
219
Impresser sensor problem
Green
Flash
Off
Off
Red Flash
Error
220
Impresser heater problem Green

Flash
Off
Off
Red Flash
Error
221
Bar code scanner

problem
Green
Flash
Off
Off
Red Flash
Error
222
Firmware version
mismatch
Green
Flash
Off
Off
Red Flash
Error
223
Laminator system
mismatch
Green
Flash
Off
Off
Red Flash
Error
No.
LCD Message
User Light
211
L1 heater problem
212
65
Messages from the XPS Card Printer Driver on the PC
TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinter
LCDpanel.ThemessagesthatdisplayonthePCprovideadditional
informationabouttheconditionthatcausedthemessageandcontain
recoveryinstructions.Clicktheappropriatebuttoninthemessageboxto
clearthemessage.
MessagesdisplayonthePCthatsentthecardprintjob.
Ifyoucancelajobattheprinter,themessageisremovedfromthePC.Any
additionalmessagesforthecanceledjob(forexample,forabrokenribbon)
donotdisplayonthePC.
Messagescandisplayinthebackground,behindtheapplicationsendingthe
card.Onsomeoperatingsystems,themessagedisplaysinthestatusbar.Click
theblinkingExplorer(folder)iconinthestatusbartoopenthemessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
closethecurrentmessage.
IfthereismorethanonecardprinterinstalledonthePC,messagesdisplay
oneatatime.Thetitlebarofeachmessageshowstheprintername.
IfthereismorethanonecardprinterinstalledonthePCandeachhasissued
errors,theprinterdriverdisplaysthemessagesreceived,evenifyoucleared
theerrorattheprinter.
TheCardPrinterDrivercanissuemessagesthatdonotdisplayontheprinter
LCDpanel.RefertoDriverOnlyMessagesonpage82andDriverSDK
Messagesonpage84foralistofthesemessages.
Messages from Printer Manager

PrinterManagerissuesmessagesthatdisplayinawebbrowserwindow.Click
ContinueinPrinterManagertocontinueworkingwiththeprinter.Referto
PrinterManagerinyourprintersInstallationandAdministratorsGuide.
Other Messages
66
Thecardproductionapplicationyouusealsomaydisplaymessages.
Otherprinterscancausemessagesifmorethanonemodelofcardprinteris
installed.
Troubleshooting
Respond to Messages
Youcanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorby
clickingtheappropriateresponseinthemessageboxdisplayedbytheCard
PrinterDriveronthePC.
Printer Messages
ThefollowingmessagesdisplayontheprinterLCDpanelandinamessageboxon
thePCthatissuedthecardprintjobwhenyouusetheCardPrinterDriver.
100: Request not supported
Theprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.
Thecardwillbecanceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoa
printerthatisconfiguredtosupportthepersonalizationbeingrequested.
PresstheUSERbuttonontheprinter,orclickOKinthemessageboxtoclearthe
message.
101: Job could not complete
Thecardtooktoomuchtimetocomplete.
message.
102: Card not in position
Thecardisnotpositionedintheprintercorrectly.
1. Opentheprinterandremovetheribboncartridge.
2. Turntheknobtoremovethecard.
3. Replacetheribboncartridgeandclosetheprinter.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickRetry,orclick
Canceltocancelthecard.
67
103: Printer problem

Theprinterhadanerror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. PressthePOWERbuttonagaintopowerontheprinter.
ClickOKinthemessageboxtoclearthemessage.
104: Critical problem
Theprinterhadaseriouserror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. Requestservice.
Thesystemmustremainpoweredoff.
105: Magstripe data error
Theprinterfailedtoverifythatthecorrectmagneticstripedatawaswrittenon
thecard.
1. Makesurethatyouareusingmagneticstripecardsthatmatchtheprinter
settings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
HINTS&TIPS
68
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
Troubleshooting
106: Magstripe data not found

Theprinterdidnotfindmagneticstripedataoncard.
settings.
HINTS&TIPS
Thecardmightnotmatchprintersettingsorthedatasent.
Askthesystemadministratortoverifythatthecard,thedata,andtheprinter
settingsmatch.
107: Magstripe read data error

Theprinterfailedtoreadthemagneticstripedatafromthecard.Thecardwill
becanceled.
settings.
message.
HINTS&TIPS
Thedatamightuseadifferentformatthanthecurrentprintersetting.
Askthesystemadministratortoverifythatthecard,data,andprintersettings
match.
69
108: Magstripe read no data

Theprinterdidnotfindanymagneticstripedataoncard.Thecardwillbe
canceled.
settings.
message.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
109: Print ribbon problem

Theprintribbonisnotmovingproperly.
2. Reposition,repair,orreplacetheribbonandadvancetherepairedareaone
fullturn.
3. Replacetheribboncartridgeandclosetheprinter.
110: Print ribbon out or missing
Theprinterdoesnothaveusableribbon.Tocompletethecurrentcard:
2. Installanewribbonandcleaningroller.
3. Replacethecartridgeandclosetheprinter.
PresstheUSERbuttonontheprinter.Inthemessagebox,clickOK,orclickCancel
tocancelthecard.
HINTS&TIPS
Usedribbonhasnegativeimagesofprinteddata.Tokeepthedataconfidential,
followyourcompanypolicytodiscardusedribbon.
70
Troubleshooting
111: Card not picked

Theprinterdidnotpickacard.Tocompletethecurrentcard:
Forprinterswithaninputhopper,opentheinputhopper,addorrepositioncards,
andclosethehopper.
Forprinterswithsinglecardfeed,pushthecardinuntiltheprinterpicksit.
tocancelthecard.
112: Card hopper empty
Theprinterdidnotdetectcardsintheinputhopper.
Addcardstotheinputhopper.
tocancelthecard.
113: Close cover to continue
Theprintercovermustbeclosedtoprint.
Pushdownonthecovertolatchit.
tocancelthecard.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledproperlywiththecartridgehandle
evenwiththeedgesoftheprinter.
114: Cover opened during job
Theprintercoverwasopenedwhileprinting.
Pushdownonthecovertolatchit.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledproperlywiththehandleeven
withtheedgesoftheprinter.
71
116: Magstripe not available

Theprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.
Removemagneticstripedatafromthecardoruseaprinterthathasamagnetic
stripeoptioninstalled.
message.
HINTS&TIPS
Toremovemagneticstripedata,youoryoursystemadministratormayneedto:
Clearacheckboxinthecardproductionapplication.
ChangethefontfromMagTrackxXPSCardPrintertoaprintablefontsuchas
Arial,Verdana,orCalibri.RefertoMagneticStripeFontsinyourprinters
DriverGuide.
117: Reader not available

Changethecarddatatomatchtheprintersoptionsandsettingsorprinttoa
message.
HINTS&TIPS
Toremovethereaderrequest,youoryoursystemadministratormayneedto
clearacheckboxinthecardproductionapplication.
72
Troubleshooting
118: Print ribbon type problem

Theprintercannotusetheribboninstalled.Thecardwillbecanceled.
Useribbondesignedforthisprinter.
message.
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbon
types.
119: Print ribbon not supported

message.
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbon
types.
120: User paused the printer

Theprinterwaspausedwhileprinting.
TocompletethecurrentcardpresstheprintersUSERbutton.
Inthemessagebox,clickOKtoclearthemessageandcompletethecurrentcard,
orclickCanceltocancelthecard.
HINTS&TIPS
IftheuserpressedtheUSERbuttonforseveralseconds,thecardhasbeen
canceled.
Ifthismessageoccursoften,askyoursystemadministratortosetthebutton
sensitivitytoalowervalue.
73
121: Print ribbon not identified

message.
HINTS&TIPS
Askyourdealerorauthorizedresellerforareplacementribbon.
122: Magstripe format problem
Themagneticstripedatasentdoesnotmatchtheformatsetintheprinter.The
cardwillbecanceled.
message.
123: Insert new card side 1 up
1. Insertanewcardintheprinterwithside1facingup.
2. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonor
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecard.
124: Insert same card side 2 up
1. Takethecardfromtheprinter.
2. Turnthecardoverendtoendsoside2isfacingup.
3. Insertthecardintheprinter.
clickOK.
74
Troubleshooting
149: Option not installed

Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoa
message.
HINTS&TIPS
Inthecardformat,dontincludereferencestohardwarethatcannotbeaccessed
bythesystem.Formoreinformation,refertoyourIDsoftwaredocumentationor
askyoursystemadministrator.
150: Print while unlocked
Theprinterisunlocked.Thecardwillbecanceled.
Makesurethatallaccessdoorsareclosedsecurelyandlocked.
151: Failed to lock
Anattempttolocktheprinterfailed.Thecardwillbecanceled.
1. Makesurethatallaccessdoorsareclosedsecurely.
2. Trylockingtheprinteragain.
1. Turnanewcardoverendtoendsoside2isfacingup.
clickOK.
75

1. Takethecardfromtheprinterandturnitoverendtoendsoside2isfacing
up.
clickOK.
1. Insertanewcardintheprinterwithside1facingup.
clickOK.
1. Takethecardfromtheprinterandturnitoverendtoendsoside1isfacing
up.
clickOK.
172: Insert cleaning card
1. Insertcleaningcard.
clickOK.
ClickCancelinthemessageboxifyouwanttocancelthecleaningcard.
173: Improper shutdown
Alwaysusethepowerbuttontopowerofftheprinter.
76
Troubleshooting
Laminator Messages
ThefollowingmessagesdisplayontheprinterLCDpanelwhenyouareusinga
laminatingsystem.TheyalsodisplayinamessageboxonthePCthatissuedthe
cardprintjob.
177: Laminator not available
Theprinterandlaminatorcannotcommunicate.Thecardwillbecanceled.
1. Makesurethedatacablefromthelaminatortotheprinterissecurelyplugged
in.
2. PresstheprinterPowerbuttontopoweroffthesystem.
3. PressthePowerbuttonagaintopoweronthesystem.
196: Laminator error critical

Thelaminatorhasencounteredacriticalerror.Thecardwillbecanceled.
2. Requestservice.Thesystemmustremainpoweredoff.
197: Laminator entry card problem

Thecardisnotwhereitshouldbeinthelaminator.
1. Openthelaminator.
3. Closethelaminator.
198: L1 area card problem

1. OpenthelaminatorandremovetheL1supplycartridge.
3. Replacethesupplycartridgeandclosethelaminator.
77
199: L2 area card problem

1. OpenthelaminatorandremovetheL2supplycartridge.
3. Replacethesupplycartridgeandclosethelaminator.
200: Laminator exit card problem

201: L1 supply problem

TheL1supplyisnotmovingproperly.Totryanothercard:
1. OpenthelaminatorandremovetheL1cartridge.
2. Reposition,repair,orreplacethesupplyandadvancetherepairedareaone
fullturn.
3. Replacethecartridgeandclosethelaminator.
202: L1 supply out or missing

Thelaminatordoesnothaveusablesupplies.
2. Replacethesupply.
203: L1 supply type problem

Thelaminatorcannotusethesupplyinstalled.
Usesuppliesdesignedforthislaminator.
204: L1 supply not supported
78
Troubleshooting
205: L1 supply not identified

206: L2 supply problem
TheL2supplyisnotmovingproperly.Totryanothercard:
2. Reposition,repair,orreplacethesupplyandadvancetherepairedareaone
fullturn.
207: L2 supply out or missing

Thelaminatordoesnothaveusablesupplies.
2. Replacethesupply.
208: L2 supply type problem

209: L2 supply not supported
210: L2 supply not identified
211: L1 heater problem
79
212: L2 heater problem

213: L1 heater sensor problem

214: L2 heater sensor problem

215: L1 heater roller problem

216: L2 heater roller problem

217: Debow problem

Thelaminatorhasencounteredanerrorinthedebowarea.
1. Removethecard.
3. PresstheprinterPowerbuttonagaintopoweronthesystem.
4. Iftheproblemoccursagain,requestservice.
80
Troubleshooting
218: Impresser problem

219: Impresser sensor problem

220: Impresser heater problem

221: Bar code scanner problem

2. Verifythesupplyhasbarcodesprintedonit.
4. Trythecardagain.
5. Iftheproblemoccursagain,requestservice.
222: Firmware version mismatch

Theprinterandlaminatorfirmwareversionsarenotcompatible.Thesystem
cannotlaminatecardsuntilthefirmwarehasbeenupdated.
Updateboththeprinterandlaminatortothelatestfirmwareversions.
223: Laminator system mismatch
Theprinterandlaminatorarenotcompatible.
Thelaminatorisnotsupportedbyyourprintermodel.Contactyourservice
providerforthecorrectlaminatormodel.
81
Driver-Only Messages
ThefollowingmessagesareissuedbytheCardPrinterDriveranddisplayina
messageboxonthePCthatsentthecardprintjob.Thesemessagesdonot
displayontheprinterLCDpanel.
500: The printer is not available
Thecomputercannotcommunicatewiththeprinter.Tocompletethecurrent
card:
1. MakesurethattheprinterispoweredonandintheReadystate.
2. MakesuretheprinterisconnectedtothecomputerusingaUSBornetwork
cable,butnotboth.
Whentheprinterisready,clickOK.
ClickCancelifyouwanttocancelthecard
501: The printer connection was lost
Thecomputerlostcommunicationswiththeprinterduringprinting.Thecardwill
becanceled.
1. Makesuretheprinterispoweredon.
2. Makesuretheprinterconnectiontothecomputerissecure.
ClickOKtoclearthemessage.
502: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
504: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
82
Troubleshooting
505: USB communication issue

Animportantdrivercomponentisnotrunning.Thecardwillbecanceled.
1. Restartthecomputer.Thecomponentshouldstartautomatically.
2. Ifthismessageisdisplayedafterrestarting,notifyyourprintersupport
contact.
506: A card is currently processing
Theprinterisbusyprocessinganinteractivejob.Thecardwillbecanceled.
Waituntilthecurrentcardiscompleteandthentryagain.
507: The printer is unlocked
Theprintermustbelockedtoprint.
Tocompletethecurrentcardmakesurethatallaccessdoorsareclosedsecurely
andlocked.
ClickOKtoclearthemessage,orclickCanceltocancelthecard.
508: The printer is shutting down
Theprinterisshuttingdownorresetting.Thecardwillbecanceled.
Whenprinterispoweredbackon,tryagain.
509: The printer is offline or suspended
Theprintermustbeonlinetoprint.
TocompletethecurrentcardpresstheprintersUSERbuttonuntiltheprinter
returnstotheReadystate.
83
510: The printer is unlocked

Theprintermustbelockedtoresumeprinting.
Makesurethatallaccessdoorsareclosedsecurelyandlocked.
Driver SDK Messages

ThefollowingmessagesareissuedwhenyouusetheCardPrinterDriverSoftware
DevelopmentKit(SDK)todefineyourcardprinting.Themessagesarereturned
bytheSDKtotheapplicationthatsenttheprintjob.Thesemessagesdonot
displayontheprinterLCDpanelorinamessageboxonthePCthatsentthejob.
511: Cannot lock or unlock the printer. Locks are not installed.
Severity:Critical
512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Severity:Critical
513: Cannot lock or unlock the printer. The printer is busy.
Severity:Notice
514: Cannot lock or unlock the printer. The cover is open.
Severity:Notice
515: Failed to lock or unlock the printer. The locks did not function.
Severity:Critical
516: Timeout expired before bar code could be read.
Severity:Notice
517: Wrong printer job ID.
Severity:Critical
84
Troubleshooting
Appendix A: CLM Laminator

ThisappendixprovidesinformationabouttheoptionalCLM
laminatorthatyoucanaddtoyoursystematthetimeofpurchase
orlater,asafieldupgrade.
About the Laminator System

AlaminatorsystemconsistsofaCDseriescardprinterandaCLMlaminator.The
systemcanprintcardsandapplyanoverlaymaterialonthefrontandbackofthe
cardforincreaseddurabilityandsecurity.Usinganoverlaymaterialwith
holographicorothertransparentimagesalsoimprovesthesecurityofthecard.
Thesematerialsaretamperevident,makingitdifficulttoreproduceormodifya
card.
Yourlaminatormaylookdifferentfromtheoneshownintheillustrations,based
ontheoptionsinstalled.Theinformationdescribedinthisappendixappliestoall
CLMlaminators.
Printer
Laminator
A-1
Outside the Laminator

Usethefollowinginformationtobecomefamiliarwiththelaminator.
Laminator Back and Left Side
Printer Mounting
Pins
Card Entry
Area
Laminator Status
Light
Printer
Mounting Pin
Reject Card
Tray
Laminator Power
Connection
A-2
Printer Mounting
Lock
Printer Mounting Pins
Align the printer with the laminator.
Printer Mounting Lock
Secures the printer to the laminator.
Laminator Status Light
Shows the status of the laminator. Refer to "Laminator

Status Light" on page A-3.
Card Entry Area
Receives the card from the printer and places it into

position for laminating.
Reject Card Tray
Unfinished cards or cards not processed properly are

placed in the reject card tray.
Laminator Power
Connection
Provides a plug-in connector for the laminator power

supply.
CLM Laminator
Laminator Status Light

Thestatuslightshowsthestatusofthelaminator:
Solid green
Ready
Blinking green
Busy
Solid blue
Idle/Sleeping
Blinking blue
Heating
Blinking red
Error
Laminator Front and Right Side
Impresser
(if installed)
Laminator Access
Door Lock
Card Output
Hopper
Laminator Access
Door
Card Output Hopper
Holds the completed cards.
Provides access to the laminator supplies.

Lock
The optional lock provides secure access to the

laminator. Note: If the laminator has a lock, the printer
also must have a lock.
Impresser
The optional impresser is located inside the laminator

just before the card exit slot.
A-3
Inside the Laminator

TheCLMlaminatorhasonestandardlaminator,intheL1position,withan
optionalsecondlaminatorintheL2position.Thelaminatorsapplytopcoator
patchoverlaymaterialtothecard.Topcoatisacontinuousfilmandpatchisa
diecutpolyestershape.Bothlaminatorscanapplyeitheroverlaytype.Referto
"LaminatorOverlayMaterials"onpageA6.
Manual Advance
Knobs
L2 Laminator
L1 Laminator
Laminator
Access Door
L2 Transport
Access Door
A-4
Manual Advance
Knobs
The manual advance knobs move the card through the

laminator to remove it from the system. Use the knobs to
clear a card jam.
L1 Laminator (green
cartridge)
The L1 laminator cartridge holds the overlay material and

applies it to the card.
L2 Laminator (orange
cartridge)
The L2 laminator cartridge holds overlay material and

applies it to the card. The L2 laminator is optional.
The access door provides access to the L1 and L2

laminators to load supplies or to clear a card jam.
L2 Transport Access
Door
The L2 transport access door replaces the L2 laminator

cartridge if the optional second laminator is not installed.
Open the door to access the laminator card transport.
CLM Laminator
Ifyoursystemincludestheoptionalsecondlaminator(L2),makesurethatthe
laminatorcartridgeisalwaysinstalledevenifthecartridgeisnotloadedwith
overlaymaterial.Ifthecartridgeisnotinplace,cardsarenotsupportedasthey
travelthroughthesystemandcanfallintothebottomofthelaminator.
Laminator Configuration Label

ThelaminatorconfigurationlabelislocatedinsidethelaminatorbeneaththeL2
cartridge.OpenthelaminatoraccessdoorandremovetheL2laminatorcartridge
toseethelabel.IfanL2laminatorisnotinstalled,opentheL2transportaccess
doortoseethelabel.
A-5
Laminator Setup
Thelaminatingsystemsupportsfullcolorprintribbonsthatdonothavea
topcoat(T)panel,includingYMCKandYMCKKribbon.Thetopcoatorpatch
overlayappliedbythelaminatorsprovidesprotectionagainstwearandcolor
fading,sotheprintribbontopcoatpanelisnotneeded.However,theDuraShield
overlayrequiresthattheribbontopcoatbeappliedfirst.
Thesystemalsosupportsfullcolorprintribbonwithafrontsideultraviolet(UV)
fluorescingpanel,YMCKFKT.TheUV(F)panelisdesignedtocreateanoptically
variableimageonthecard.RefertotheprintersDriverGuideforinformation
aboutdesigningacardtouseaUVribbon.
Laminator Overlay Materials

TheL1andL2laminatorscanapplyeithertopcoatorpatchmaterial.Topcoatisa
continuousfilmandpatchisadiecutpolyestershape.
Topcoat
Patch
Patchoverlayshavearegistrationmarkthatisusedbytheprintertoalignthe
patchwiththebeginningofthecard.Theregistrationmarkisarectangularhole
betweenthepatches.
Patchescancovertheentirecard,canhaveanopeningforasmartcardchip,or
cancoverthecardunderthemagneticstripe.IfbothL1andL2laminatorsare
installed,eachlaminatorcanapplydifferentoverlaymaterial.Forexample,you
mightapplyapatchthatcoversthecompletecardonthefront,andapatchsized
foramagneticstripeontheback.
Complete
Card
A-6
Smart Card
Magnetic Stripe
CLM Laminator
Bothpatchandtopcoatoverlayscanbeclearorcanhaveatransparent
holographicimageonthem.Theholographicmaterialsarecalledholographic
topcoatorholographicpatchandcanbeorderedwithacustomimage.
Clear Patch
Random Holographic
Patch
Clear Topcoat
Random Holographic
Topcoat
Inaddition,bothholographictopcoatandholographicpatchcanbedesignedwith
aregisteredimagethatislocatedinthesamepositiononeachcard.Registered
holographictopcoathasaregistrationmarksothattheimagecanbealignedwith
thecard.RefertotheprintersInstallationandAdministratorsGuidefor
informationaboutorderingoverlaymaterial.
Registered Holographic Patch
Registered Holographic Topcoat
Ifyouuseacustomholographicoverlay,makesurethatyouknowthelocation
ofimportantcardfeatures,suchasphotosandlogos.Donotplaceholographic
imageswheretheyinterferewiththeappearanceofphotosormachine
readablefeatures.
A-7
Load Laminator Overlay Material

Loadtheoverlaymaterialinonelaminatorcartridgeatatime.
TheL1(green)andL2(orange)cartridgesfitonlyintheirassignedlocations
insidethelaminator.Theyarenotinterchangeable.
1. Unlockandopenthelaminator
accessdoor.
2. RemovetheL1(green)laminator
cartridgefromtheprinter.Place
thecartridgeonasmoothlevel
surfaceforloading.
3. Pushthereleaselatch(a)and
openthegateonthelaminator
cartridge(b).
4. Removebothusedspoolsfromthecartridge(ifpresent).
A-8
CLM Laminator
5. Loadthenewrolloflaminatoroverlay
material.
A. Putthebluesupplyspoolonthe
bluesupplyspindleofthecartridge
(c).Theoverlaysupplyrollcango
ononlyonewayandonlyfitson
thecorrectspindle.
B. Puttheemptysilvertakeupspool
onthesilvertakeupspindle(d).
C. Turnthetakeupspoolclockwiseto
removeslackfromthematerial (e).
Theoverlaymaterialloadsinan
Sshape.
Makesurethattheoverlaymaterial
isbetweentheguidesonboththe
takeupandsupplysidesofthe
cartridge.
6. Closethelaminatorcartridgegate (f).
Pushitinuntilthelatchclicksin
place (g).Makesurethattheoverlay
materialisnotpinchedbythecartridge
gate.
7. Replacetheloadedlaminatorcartridge
intheprinter.
8. RemovetheL2(orange)cartridge,if
installed,fromthelaminator.
9. Repeatsteps3through7toloadthe
overlayontotheL2cartridge.
10. Closeandlockthelaminatoraccessdoor.
A-9
Card Design
Setupyourcarddesignusingyourcardproductionsoftwareoranother
application,suchasMicrosoftWord.Youcanspecifyyourlaminationpreferences
usingtheCardPrinterDriver.Yourcardproductionsoftwarealsomayprovide
laminationsettings.
TheCardPrinterDriverallowsyoutospecifybothprinterandlamination
preferences.RefertoyourprintersDriverGuideforcompleteinformationabout
settingupprintingpreferencesandlaminationoptions.
Iftheprinterhasonelaminator,youcanapplytheoverlaymaterialtooneor
bothsidesofthecard.
Iftheprinterhastwolaminatorsusingdifferentoverlaymaterials,the
quickestwaytoprocessacardistoapplytheoverlayinL1tothefrontofthe
cardandtheoverlayinL2tothebackofthecard.
Youcanfinetunethesettingsthatcontroltheapplicationoftheoverlayusing
PrinterManager.RefertotheprintersInstallationandAdministratorsGuidefor
informationaboutusingPrinterManager.
Verify Setup
Afteryousetuptheprinter,printseveraltestcardstodeterminehowwellthe
laminatorappliesmaterialtothecard.YoucanprinttestcardsfromtheCard
PrinterDriver(refertotheprintersDriverGuide),fromtheprinterLCDpanel
(refertoPrintaTestCardonpage20),orfromPrinterManager(refertothe
printersInstallationandAdministratorsGuide).Youmayneedtoprintmultiple
testcardstomakesurethattheoverlayispositionedcorrectly.Thecardstock,the
carddesign,andtheprintersenvironmentallcanaffecttheappearanceofcards.
Whenevaluatingacard,makesurethat:
Theoverlaysarebeingappliedproperly:
Eachoverlayisappliedcompletelytothecard.
Thematerialadhereswelltotheedgesofthecard.
Theoverlaydoesnotcomeoffwhenthecardisbentortwisted.
Thecardisdebowedcorrectly.
Theimpressionispositionedcorrectlyandhastheproperdepth.
Ifyouneedtomakeadjustmentstothelaminatororoverlaysettings,refertothe
PrinterManagersectionoftheprintersInstallationandAdministratorsGuide.
A-10
CLM Laminator
Clear Laminator Card Jam

1. Openthelaminatoraccessdoor.
2. RemovetheL1andL2(ifinstalled)laminatorcartridges.
3. Turnthemanualadvanceknobsinsideofthelaminatoruntilthecardis
accessible.
4. Removethecard.
5. Replacethelaminatorcartridges.
6. Closethelaminatoraccessdoor.
A-11
Clean the Laminator

Cleanthelaminatorwhenatleastonelaminatorcartridgeisloadedwith
holographicoverlaymaterialandanyofthefollowingaretrue:
Particlesappearonthelaminatedcards.
Particlesarevisibleinsidethelaminator.
Forexamplesofproblemsthatrequirelaminatorcleaning,refertoLaminator
Problemsonpage56.
Thisprocedureusesadoublesided,stickycleaningcardthatremovesholographic
overlayparticlesfromthelaminator.WhenyoucleantheCDsystemusingaregular
cleaningcard,thecardalsomovesintothelaminatorandcleansthelaminator
rollers,thecardentryarea,andtheimpresserexitrollers.Thisissufficientifyou
arenotusingholographicoverlay.RefertoRunaCleaningCardonpage32.
1. UnlockthelaminatoraccessdoorandremovetheL1andL2laminator
cartridges.
2. Removeprintedcardsfromtheoutput
hopper,ifnecessary.
3. Removetheprotectivepaperfromboth
sidesofthedoublesided,sticky
laminatorcleaningcardandinsertthe
cardundertherollersofthecardexitslot
ofthelaminator.Whenitisinthecorrect
locationandpushedinfarenough,the
cardstaysinplace.
A-12
CLM Laminator
4. UsetheLCDmenusystemtostartthecleaningcycle.
A. BeginwhentheprinterdisplaysReadyandtheUSERbuttonshowssteady
green.PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
C. Maintenancedisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheMaintenancemenu.
D. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheENTERkeyto
entertheCleaning Cardmenu.
E. Printerdisplaysonline2oftheLCDpanel.Pressthedownarrow.
F. Laminatordisplaysonline2.PresstheE NTERkey.
A-13
G. Startdisplaysonline2oftheLCDpanel.PresstheENTERkeytostartthe
cleaningprocess.
H. Insert cleaning carddisplaysontheLCDpanel.PresstheUSERbuttonto
startthecleaningcycle.
Thelaminatorpullsthecleaningcardfromthecardexitslotintothe
laminatorandmovesitbackandforththroughtheL1andL2cartridgeareas,
thecardentryarea,andtheexitrollersseveraltimes.Ifthesystemhaslocks,
theusedcardisejectedintothelaminatorrejecttray.Ifthesystemdoesnot
havelocks,theusedcardisejectedintothelaminatoroutputhopper.
5. Inspectthelaminatorcartridgesforparticles.Ifparticlesarepresent:
A. Retrievethelaminatorcleaningcardanduseittoremovetheparticlesof
overlaymaterialfromthecartridges.
B. Ifparticlesstillremainonthecartridgeandinsideofthelaminator,usea
vacuumcleanerwithasmallplastichoseattachmenttocarefullyremove
theparticles.Alsocleananyremainingparticlesfromtheoutputhopper.
HINTS&TIPS
A-14
Ifthecleaningcardisnotpulledintothelaminator,thecardisnotinthe
correctposition.Thecleaningcardmustbelocatedundertherollersofthe
cardexitslotinsidetheoutputhopper.
Attheendofthelaminatorcleaningcycle,thecardcansticktotherollersin
theoutputhopper.Pullonthecardtoremoveit.
Discardthelaminatorcleaningcardafteroneuse.
Avoidcontactwiththeheatedroller,whichcontainssensitiveelectronic
components.
Ifcleaningthelaminatordoesnotsolvetheproblem,contactyourservice
providerforassistance.
CLM Laminator

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Datacard CD820 Card Printer

Part No. 527443-002 Rev. A

Industry Canada Notice

Host Device Labeling Requirement Notice

Notice for Europe

Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

CD820 Card Printer Users Guide

Chapter 2: About the Printer ________________________________________________________ 3

Clean the Printhead ___________________________________________________________ 30

107: Magstripe read data error _________________________________________ 69

213: L1 heater sensor problem __________________________________________ 80

About this Manual

CD820 Card Printer Users Guide

Chapter 2: About the Printer

About the CD820 Card Printer

CD820 Card Printer Users Guide

Printer Left Side

The label shows the location and date of

Manual Advance Knob

The knob moves a card in the track to clear a card

Cable Lock Receptacle

The receptacle allows you to insert the security plate

Printer connections include:

Printer Access Cover

The lock provides secure access to the printer.

About the Printer

Printer Right Side

Reject card tray

The printhead transfers images to cards using the

Printer Supplies Access

The door provides access to the printhead and

Reject Card Tray

Unfinished cards or cards not processed properly are

CD820 Card Printer Users Guide

Printer with Single Input Hopper

Open the cover to access the printhead and ribbon.

Push the latch button to release the cover and open

Press down on the ridges when closing the cover to

Use the handle to remove the print ribbon cartridge

Card Input Hopper

The input hopper loads cards to print. The hopper

The front panel lets you work with the printer. It

The output hopper holds up to 25 completed cards.

About the Printer

Printer with Optional Multi-Hopper

Open the cover to access the printhead and ribbon.

Push the latch button on top of the cover to release it

Press down on the ridges when closing the cover to

Print Ribbon Cartridge

The print ribbon cartridge is accessible when the

Unlock the printer and open the multi-hopper cover

The H1 through H6 hoppers hold up to 100 cards

CD820 Card Printer Users Guide

Print Ribbon Cartridge

Print Ribbon Cartridge

The cartridge holds the ribbon for printing.

The ribbon applies images to cards.

The cleaning sleeve removes dust and other particles

Use the handle to remove and replace the ribbon