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Financial Management
COMMUNICATION PROCESS
Student: - Muhammad Tayyab Riaz
Student ID: - SC1165
Executive Summary:This paper is aimed at discussing the impact of Communication Process. In this paper we will discuss
about the strategies involve in Communication Process.
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Table of Contents
1.0........................................................................................................... Introduction
2.0........................................................................................Types o Communication
2.1...........................Types of Communication Based on Communication Channel
2 .2..........................................Types of Communication Based on Purpose & Style
3.0.....................................................................Communicating Effectively at Work
4.0..........................................................................................Communication Barriers
4.1..........................................................................Types of Communication Barriers
5.0.................................................................................................................References
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1.0 Introduction
The communication process can be defined as, The communication process is the method of
transmitting information from the sender to receiver and being able to get a feedback.
Between the first stage of the information being sent from the source there is the message,
channels, sometimes noise and we will know the communication was effective when the
receiver responds to the message.
http://answers.ask.com/Science/Physics/what_is_communication_process
The communication process abides of a message being sent and received. This information or
message may be verbal or non verbal. The same essential ethic assign whether human, animals and
other forms of life or aggregates of these are involved. The challenge as an instructor is to
communicate effectively.
Effective communication includes information being sent and received. It is the aspect of
assessment or feedback to guaranty that the message sent was received exactly as intended.
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2. Nonverbal Communication
1 Verbal Communication
Verbal or expressed communication extracts to the design of communication in which message is
transmitted verbally; communication is done by word of mouth and a piece of writing. Objective of
every communication is to have people understand what we are trying to convey. In verbal
communication remember the acronym KISS (keep it short and simple).
When we talk to others, we consider that others understand what we are saying because we know
what we are saying. But this is not the case normally people bring their own belief, conception,
emotions and theorizations about the argument and hence creates barrier in delivering the right
meaning.
So in order to deliver the right information, you must put yourself on the other side of the table and
think from your receivers point of view. Would he understand the message? How it would sound on
the other side of the table?
Verbal Communication is further divided into:
Oral Communication
Written Communication
Oral Communication
In oral communication, Spoken words are used. It involves face-to-face communications, speech,
telephonic conversation, video, radio, television, voice over internet. In oral communication,
communication is esteem or control by pitch, volume, speed and clarity of speaking.
In a face-to-face conversation, by reading facial expression and body language one can guess
whether he/she should trust whats being said or not.
Written Communication
In written communication, written signs or symbols are used to communicate. A written information
may be printed or hand written. In written communication information can be disseminated through
email, letter, report, memo etc. A memorandum, in written communication, is channeled by the
vocabulary and grammar used, writing style, affective and clarity of the language used.
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Messages can be edited and revised many time before it is actually sent.
Written communication provides record for every message sent and can be saved for later
study.
A written message enables receiver to fully understand it and send appropriate feedback.
2 Nonverbal Communication
Nonverbal communication is the sending or receiving of inarticulate messages. We can say that
communication other than oral and written, such as gesture, body language, posture, tone of voice or
facial expressions, is called nonverbal communication. Nonverbal communication is all about the
body language of speaker.
Nonverbal communication helps receiver in interpreting the message received. Often, nonverbal
signals reflect the situation more accurately than verbal messages. Sometimes nonverbal response
contradicts verbal communication and hence affects the effectiveness of message.
Nonverbal communication has the following three elements:
Appearance
Body language
Sounds
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
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Formal Communication
In formal communication, certain rules, conventions and principles are followed while communicating
information. Formal communication appears in formal and official style. Usually experienced settings,
corporate meetings, conferences undergoes in formal pattern.
In formal communication, use of slang and foul language is avoided and correct pronunciation is
required. Authority lines are needed to be followed in formal communication.
Informal Communication
Informal communication is done using means that are in comparison with formal communication
channels. Its just a improvised talk. It is established for societal affiliations of members in an
organization and face-to-face discussions. It happens among friends and family. In informal
communication use of slang words, foul language is not restricted. Usually informal
communication is done orally and using gestures.
Informal communication, unlike formal communication, doesnt follow authority lines. In an
organization, it helps in finding out staff afflictions as people express more when talking informally.
Informal communication helps in building relationships.
http://notesdesk.com/notes/business-communications/types-of-communication/
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gesture will create an uncomfortable work environment. Ensure your instructions are
clear, helpful and upbeat to encourage respect and cooperation.
Maintain eye contact with the person to inspire them that you're listening attentively.
Hear him out completely before formulating an answer. Rephrase what he's said in
your answer so he knows that you understood his question or request.
Leave a line of communication open so you'll be able to handle problems before they
amplify. If you are working with a team, for example, schedule regular progress reports
so everyone will be up to date and accountable for their actions. Follow up once you've
completed a task to ensure all parties are satisfied.
Familiarize yourself with your co-workers' non-verbal signs so you'll be able to tailor
your behaviour accordingly. Learn to stop asking so many questions when your boss
starts flipping through his planner or checking his watch, for example.
http://www.ehow.com/how_2293054_communicate-effectively-work.html
Information Overload:
Managers are surrounded with a pool of information. It is essential to control this information flow else
the information is likely to be misinterpreted or forgotten or overlooked. As a result communication is
less effective.
Inattention:
At times we just not listen, but only hear. For example a traveler may pay attention to one NO
PARKING sign, but if such sign is put all over the city, he no longer listens to it. Thus, repetitive
messages should be ignored for effective communication. Similarly if a superior is engrossed in his
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paper work and his subordinate explains him his problem, the superior may not get what he is saying
and it leads to disappointment of subordinate.
Time Pressures:
Often in organization the targets have to be achieved within a specified time period, the failure of
which has adverse consequences. In a haste to meet deadlines, the formal channels of
communication are shortened, or messages are partially given, i.e., not completely transferred. Thus
sufficient time should be given for effective communication.
Distraction/Noise:
Communication is also affected a lot by noise to distractions. Physical distractions are also there
such as, poor lightning, uncomfortable sitting, unhygienic room also affects communication in a
meeting. Similarly use of loud speakers interferes with communication.
Emotions:
Emotional state at a particular point of time also affects communication. If the receiver feels that
communicator is angry he interprets that the information being sent is very bad. While he takes it
differently if the communicator is happy and jovial (in that case the message is interpreted to be good
and interesting).
Poor retention:
Human memory cannot function beyond a limit. One cant always retain what is being told specially if
he is not interested or not attentive. This leads to communication breakdown.
http://www.managementstudyguide.com/communication_barriers.htm
5.0 References
http://navyadministration.tpub.com/134t/css/134t_44.htm
http://answers.ask.com/Science/Physics/what_is_communication_process
http://notesdesk.com/notes/business-communications/types-of-communication/
http://www.ehow.com/how_2293054_communicate-effectively-work.html
http://www.managementstudyguide.com/communication_barriers.htm