Documente Academic
Documente Profesional
Documente Cultură
FREDRICH
SUMMARY
A highly meticulous and results-driven OPERATIONS EXECUTIVE with extensive experience in all facets of
quality assurance and control, distribution quality operations, domestic and international supply
chains, global partnerships, Lean Six Sigma, and cross-functional team leading.
A highly
accomplished top performer who utilizes dynamic forward thinking and excellent interpersonal skills
to drive performance and efficiency in all disciplines. A visionary leader who leverages broad-based
skillset with innovation to position companies as industry pioneers.
EXPERIENCE
ZEBRA TECHNOLOGIES, Vernon Hills, Illinois
Director of Operational Quality
2010-2015
Directed global supply chain quality operations for core business product lines. Oversaw quality performance of
contract manufacturers and international supply base, document control engineering, distribution quality operations,
incoming inspection, sales customer interface, customer issue escalations, customer experience management,
quality system registration, and cost of poor-quality operational governance. Applied Lean Six Sigma methods,
driving quality improvements, eliminating non-value-added complexity, and rationalizing engineering specifications.
Implemented supplier development model, achieving required quality improvements for supply chain
operations in China resulting in order-of-magnitude improvements in targeted commodities/contract
manufacturers.
Generated over $1,000,000 in annualized operating efficiency through global resource consolidation, as well
as process improvements.
2007-2009
Led initiatives delivering product field quality and warranty cost improvements for mobile device business.
Implemented annual improvement targets, drove corrective action, and institutionalized best practices. Ensured
alignment of product quality standards with market competition and business needs. Implemented community-ofpractice approach, identifying and resolving chronic product issues.
Achieved 50% field failure rate and associated warranty cost portfolio reduction.
Strengthened warranty reserve and accrual approach utilizing statistical methods, resulting in 25-point
forecast accuracy improvement.
Significantly reduced ongoing reserve balance adjustments.
2004-2006
Spearheaded global program establishing customer-driven scorecards, improving customer satisfaction rates.
Pioneered global partnership with regional go-to-market teams, developing scorecard tools and processes required
for capturing customer voice. Analyzed and identified key customer satisfaction drivers.
Developed and instituted operational governance processes, resulting in 20% improvement in customer
satisfaction.