Presented by: Incorporating:

KM KM
Europe 2010

UK 2010
15-16 June 2010
De Vere Canary Wharf, London

New fo
KMUK Ar 2010
WARDS

Europe’s premier KM conference Case studies from:

» Formely known as KCUK and now in it’s 7th year » Accenture
this revamped programme, focuses on current » BAE Systems
issues and cutting-edge technologies » RSA
» Discover what KM is for and what it can do for » Heineken
your business in 2010 » Arup
» Interactive format with maximum group and floor » Sanofi Pasteur
discussion » British American Tobacco
» Get up to date on the latest thinking in KM and » Singapore Armed Forces
how social media is driving a resurgence in the » Burges Salmon LLP
practice » The Carbon Trust
» KMUK 2010 Awards Ceremony, recognising » Department of Work and Pensions
experts and practitioners » Pfizer
» Find out how to collaborate both online, using » Environmental Resources Management
social media, and offline without technology » MLA London
» Maximise social and business connections at
KMUK with dedicated networking training and
ice-breaker sessions
Presentations from:
» Listen to the experts at the forefront of KM and » David Gurteen
social media thinking » Dave Snowden
» Hear from practitioners driving forward » Ron Donaldson
knowledge management and collaborative » Lee Bryant
working in their own organisations and across all » Nick Davies
sectors » Ewan McIntosh
» Find out how crowdsourcing is being used to » Dillon Dhanecha
benefit both business and the wider community

WWW.KMUK2010.CO.UK
 UK 2010
15-16 June 2010
De Vere Canary Wharf, London

2010
New for ARDS
W
KMUK A

KMUK 2010 AWARD

CATEGORIES
Lifetime achievement award for services to KM
This award will be presented to a KM expert who has, during their lifetime, made contributions of
outstanding significance to the field of knowledge management.
Best advance of KM as a scientific discipline
This award will be presented to a KM expert who, in their work, has promoted KM as a scientific
discipline, thus enhancing the profile of KM in both the academic and business communities.
Best KM presentation at an Ark conference
This award will be presented to the individual who received the highest speaker feedback scores at
any Ark KM conference taking place between June 2009 and May 2010.
Best KM technology or solution
This award will be voted for by KMUK 2010 delegates and presented to the solution provider offering
the most popular KM technology, tool or solution.
In addition, there will be three awards for the best KM initiative or implementation within the different
industry sectors represented at KMUK 2010. These will be:
1. Best KM initiative or implementation in a corporate enterprise Entry
2. Best KM initiative or implementation in a government organisation Deadline
(This award is also open to entrants from the third sector) 14 May
3. Best KM initiative or implementation in a professional services firm
2010
To enter please email ldarbyshire@ark-group.com

Social Media at KMUK

» Twitter friendly conference - Please use #KMUK10
» Brand new modern venue, fully wi-fi enabled
The Social by Social team will run a Virtual Workshop during the conference that will address the issue of
how social media can add value to knowledge management strategies, and the challenges involved. They
will do that by demonstrating the use of social media tools inside and beyond the event, linking those
participating with those who cannot be present physically. This will involve Twitter, blogging, social
networking, live video streaming from a phone, and video interviews. Attendance will be free - as will all
the social media tools they use. You can find out more at http://socialbysocial.net/group/kmuk2010/

Who should attend

• CKOs and CIOs • Content Managers, Web & Online Editors
• Information Managers • Intranets & Portals Managers
• Knowledge Managers and Professionals • Organisational Learning & Development
• Information Architects and Information Systems Managers Professionals
• Corporate, Internal and Online Communications Managers • e-Learning Managers
• Line Managers and Project Managers • IT Professionals
• Information Risk & Security Professionals
Day One - Tuesday 15th June 2010
09:00 Chairpersons’ opening remarks
Victoria Ward, Founder and Partner, Sparknow
Chair Stream One: Victoria Ward, Founder and Partner, Sparknow
Chair Stream Two: Dillon Dhanecha, Performance Coach and Change Leader, The Change Studio
09:15 Keynote speaker: What is KM for?
* Delivering internal business improvement using KM skills and insights
* Increasing the business relevance of KM learnings
* Why have knowledge managers been slow to spot and exploit the opportunities of
social media for business?
Lee Bryant, Co-founder, Headshift
09:55 Keynote speaker: People 2.0; working in a 2.0 World
* What does it mean to work in a 2.0 world?
* Changing mindsets, attitudes and behaviours
* We must become the change we wish to see in the world
* We need to stop doing things to people and start working with them!
David Gurteen, Founder and Independent Consultant, Gurteen Knowledge Community
10:35 Networking break and product demonstrations
11:15 Getting the most out of networking at KMUK
* The importance of small talk
* How to move in/on and remember names
* How to follow up
* That whole, awkward body language bit
Nick Davies LLB (Hons), Barrister, The Really Great Training Co
12:00 What if there wasn’t any social media? How INTERACTIVE CASE STUDY: Enabling social
to get people to talk to each other in an learning and collaboration to meet business
organisation which doesn’t or cannot use outcomes
social media * Applying Enterprise 2.0 technologies
* Implementing collaborative practices which [including micro-blogging] in a large,
don’t involve technology multi-national organisation
* What has web 2.0 taught us about the way we * Key factors in facilitating bottom-up
could work? connections and collaboration within
* Embedding KM activities in the communities of practice
organisational culture * Developing collaboration as a leadership skill
* Encouraging colleagues to manage their GROUP DISCUSSION: What are the
offline contacts and relationship networks as barriers to internal collaboration, how can they
well as those online be overcome?
GROUP EXERCISE: What new skill have you Priyadarshini Banati, Collaboration Strategy Lead,
gained from using social media that you Accenture
could transfer offline?
Marc Gooch, Knowledge Management
Consultant, Underwriting & Strategic Claims, RSA
12:40 Networking lunch break and product demonstrations
13:50 Stand-up comedian, helps you break the networking ice
14:10 Explaining the role of KM in the human Effective storytelling techniques for
capital lifecycle business leadership, to bring about positive
* Understanding the human capital lifecycle business change
and the key components * How using storytelling will make your
* The increasing importance of talent organisation improve knowledge sharing
management * Developing a greater sense of belonging in
* Managing your organisational talent using the your communities
proven KM skills, tools, methods and * Improving creativity and innovation
processes * Inspiring action by maximising engagement
* The integration and key opportunities for * Making sense of the patterns in and around
knowledge management going forward from stories so that you can become better
new hire induction, through development and prepared for the uncertainty of the future
succession planning GROUP EXERCISE: Take the first steps
Hank Malik, Head of Knowledge Management, towards building a storytelling toolkit for your
The Carbon Trust organisation
Ron Donaldson, Knowledge Ecologist
14:50 Creating a new Business Strategy at ERM: Adopting crowdsourcing techniques to solve
Knowledge Sharing, Communications and business problems
Staff Engagement all in one * Benefiting from the “wisdom of the crowds” in
The senior leaders of Environmental Resources business innovation
Management (ERM) want to co-create the new * Examples of recent crowdsourcing initiatives
business strategy for the coming 5 years with that have been successful
3300 staff worldwide.They want to apply the * What can the business world learn and gain
latest knowledge sharing approaches enabled from these?
by Web 2.0 tools to enable all staff to * When doesn’t crowdsourcing work?
generate and share their best ideas to help * GROUP EXERCISE: How could you use
shape the company’s future. With a very crowdsourcing to solve a current business
aggressive timeline and a clear business problem?
objective, the leaders do not want a traditional Ewan McIntosh, NoTosh Limited, Digital Media
staff consultation exercise nor have the time to Learning Consultants
experiment online forums or blogs. This
presentation demonstrates the power of
knowledge sharing - when it is redefined as a
two-way communications process - to engage
with a global workforce.
Dr Bonnie Cheuk, Global Head of
Knowledge & Information, Environmental
Resources Management
15:30 Networking break and product demonstrations
16:15 CASE STUDY: KM approaches to support CASE STUDY: Internal experiences with social
innovation and stimulate cross-fertilization computing
in a Research & Development environment * What British American Tobacco has learned
* Defining and implementing a KM strategy from blogging since 2004
for R&D * Why open online communities deliver more value
* Learning lessons and building trust * How online social networking tools are
* On the way to Enterprise 2.0 superior to company directories
David Croci, R&D Sites & Knowledge Richard Hare, Knowledge Manager, British
Network Manager, Sanofi Pasteur American Tobacco
16:55 KMUK AWARDS AND DRINKS RECEPTION
17:25 PANEL: Developing personal knowledge management skills for the super-networked world
* A self-critique: how do we, as knowledge managers, manage our own knowledge?
* What KM processes and tools can we borrow and utilise for effective personal knowledge management?
* Building remote and virtual teams
* FLOOR DISCUSSION: What one thing could you do to improve your personal knowledge
management skills right now today?
Panellists:
David Gurteen, Founder and Independent Consultant, Gurteen Knowledge Community
Priyadarshini Banati, Collaboration Strategy Lead, Accenture
Dillon Dhanecha, Performance Coach and Change Leader, The Change Studio
17:55 Chairperson’s closing remarks and close of conference

Day Two - Wednesday 16th June 2010

09:00 Chairpersons’ opening remarks
Victoria Ward, Founder and Partner, Sparknow
Chair Stream One: Victoria Ward, Founder and Partner, Sparknow
Chair Stream Two: Dillon Dhanecha, Performance Coach and Change Leader, The Change Studio
09:15 The Future is Uncertain, learn to live with it
* The scientific use of narrative as a interpretative device between highly symbolic and abstract
(explicit) knowledge and concrete, experiential (tacit) knowledge
* The Truth behind crowd sourcing, using the wisdom of the crown, avoiding the foolishness of the herd
* Managing risk under conditions of uncertainty, monitoring for outlier events and weak signals
* Organisational resilience, anticipating and using failure, reducing risk for low probability high
impact events
Dave Snowden, Founder and Chief Scientific Officer, Cognitive Edge
10:45 Networking break and product demonstrations
11:25 CASE STUDY: Exploitation of technology to underpin organisational learning at BAE Systems
* Delivery of Organisational Learning to over 100,000 employees globally
* Exploitation of Expertise, Best Practice and Learning assets for daily task support
* Making ‘Organisational Learning’ part of the everyday organisational fabric
* Incentivising employees to learn and share
* Demonstrating ROI through “Organisational Learning
Richard West, Head of Organisational Learning, BAE Systems
12:10 CASE STUDY WITH GROUP DISCUSSION: CASE STUDY: Knowledge creation tools and
How to fail in government KM techniques
We often learn more from our mistakes than our * Building the system
successes. This interactive session uses a story * Designing the processes
based approach to surface some fundamental * Growing the practice field
KM issues and difficulities, helping us learn from * Enabling KM leadership
one another how not to fail at KM in any sector Karuna Ramanathan, Deputy Head, Center for
Helen Nicol, Head of Knowledge Management, Leadership Development, Singapore Armed
Department for Work & Pensions Forces
12:40 Networking lunch break and product demonstrations
14:10 THE HEINEKEN STORY: Explaining the KM Knowledge transfer: London museums,
process and the relationship between KM, libraries and archives supporting business
the regulatory framework and business innovation
development * How can the knowledge in London’s museums,
* Linking knowledge to rules, standards and libraries and archives support business
procedures innovation?
* Supporting continuous improvement * What are the barriers to effective knowledge
(total productive management) transfer between the sector and businesses?
* One globally accessible KM system * How can these barriers be overcome, and what
Tony Wegewijs, Knowledge Management happens when they are?
Manager, Heineken Ellen Collins, MLA London Knowledge Transfer
Programme Advisory Board
14:40 BUSINESS STRATEGY WORKSHOP: CASE STUDY: Project eNotebooks -
Driving innovation and advantage through integrating information and knowledge
knowledge management across teams
* Aligning innovation with performance across * OnePoint combining OneNote and SharePoint
the business model to create a collaborative environment
* Innovating through internal and external * Lessons learnt - successes, failures and
customer experience realised value
* Managing resources to increase innovation * Integrating OnePoint into the wider enterprise
* The Knowledge-Action-Innovation information hierarchy
paradigm Ben Gardner, Client Engagement Manager,
Dillon Dhanecha, Performance Coach and Research Informatics, Pfizer
Change Leader, The Change Studio
15:20 Networking break and product demonstrations
15:50 CASE STUDY: Knowledge management in a AWARD SHORTLISTED CASE STUDY:
professional services firm Utilising collaborative knowledge sharing
* KM systems to support KM culture technology at the MTR Corporation, Hong-
* User requirements and buy- in Kong
* Learning lessons from blue chip clients * Developing and implementing a K&IM
* Taxonomy vs search infrastructure
* Word search vs concept search * Aligning K&IM with corporate strategy
* Ensuring take up * Connecting people, enhancing explicit and tacit
* Allowing for evolution knowledge sharing
Carol Aldridge, Head of KM/IS, Burges Salmon * Ensuring K&IM becomes part of normal activities
LLP Tim Hawley, Associate Director, Arup
16:30 PANEL: We’ve established what KM is for? Now where is it heading?
* Predicting the future of KM as a discipline: is it art or science?
* How will social media develop? What tools will be available for KM in 2025, 2050?
* KM and mobile technology: the future of smart-phones
* KM and cloud computing: will the cloud become as important to KM work as the internet has been?
Dillon Dhanecha, Performance Coach and Change Leader, The Change Studio
Hank Malik, Head of Knowledge Management, The Carbon Trust
Karuna Ramanathan, Head Learning Development Project Office, Singapore Armed Forces
17:00 Chairperson’s closing remarks and close of conference
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