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04:02:51
RE: Konica Minolta Bizhub 420: C-2403 error...
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Description
C2403 (C-2403).
Solution
PROBABLE CAUSES:
1. When an empty toner bottle is rotated while removing it from the machine, the
alignment tab goes out of home position. Then, when a new bottle is
inserted, it does not rotate correctly.
A modification is available. Please refer to attached Bulletin Number 5775 and follow the
procedures outlined. To view the PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
Note : To reset C-2403 after replacing the toner bottle, perform the following:
a. Power OFF the main switch (SW2, inside front door).
b. Slide the toner bottle cradle and remove spent toner bottle.
c. Prepare new toner bottle per instructions and place toner bottle in the cradle (line up the
two notches at the rear so the cartridge is laying level in the
cradle).
d. Turn bottle completely around and line up the arrow at the 12 o'clock position clockwise
or counterclockwise and push cradle in and lock toner door.
e. The power should be re-enabled to ON while holding the Utility key; the Konica Minolta
blue screen within 6 minutes, then the white screen with Trouble
Reset. Touch and OK will appear. f. Power OFF/ON and should go to Ready. This procedure
may have to be redone several times.
2. Toner bottle is not turning.
Ensure that the toner bottle does not have any manufacturing defects. Also ensure that
the pressure spring inside the pressure assembly (p/n 26TA-3332) is
applying sufficient pressure when locked into place.
IMPORTANT : Code 57, multi-mode 2, which is not listed in the bizhub 420/500 Service
Manual, is used to monitor the output signals ofPS4 (Toner Bottle
Sensor), and multi-mode 3 for monitoring the output signal ofPS28 (Toner Bottle Position
Sensor). These sensors are located at the rear of the hopper
assembly at the 11 oclock position forPS28 and at the 12 oclock position forPS4. The
state of these sensors will switch from 0 to 1 if the bottle is moved.
Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be
downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
8. Excessive toner misting due to openings in Toner supply holding main body (p/n
26NA32311E).
Clean the partthoroughly with alcohol.Applya coveringlike electrical tape to cover the
openings as shown in the attached file.
CAUTION :Do not cover the opening from which the toner is added to the developer.
Sorry I cannot order the parts myself. I just fix them and send tell another section what
part I need.