End of Sale Notice

Notification Date:
Effective Date:
Subject:

4-April-2012

Theatre/Region:

All worldwide

4-June-2012
Avaya Aura WFO Release 10.x codes in
Avaya Aura Contact Center 6.x

Summary

Effective June 4, 2012, Avaya will no longer make commercially available the Avaya Aura

Workforce Optimization (WFO) Release 10.x codes, specific to Avaya Aura Contact Center
(AACC) 6.x. Avaya currently offers the newer AACC-M Mid-Market bundles as a replacement. In

addition, an Avaya Aura WFO Release 11.0 Mid-Market offer with no dependency on AACC will
be available when WFO 11.0 becomes Generally Available.

Discontinued Order Codes and Migration Strategy

Discontinued Codes
Material
263943
263945
263946
263947
263948
263949
NT9Y47AA
NT9Y47BA

Short Description
AACC R6 WFO R10 ESS WFM EXPRS
AACC R6 WFO R10 ESS WFM EXPRS MIGCCE
AACC R6 WFO R10 WFM EXP MIG CCE ENT
AACC R6 WFO R10 ESS CALL RCDG PT
AACC R6 WFO R10 ENT CALL RCDG MIGCCE
AACC R6 WFO R10 ENT CALL RCDG MIGCCE
AVAYA AURA CC6 ESS WFM EXPRS
AVAYA AURA CC6 ESS CALL RCDG PORT

System Expansion Post-End of Sale

All sales of new systems, upgrades, new feature add-ons, and expansions using the discontinued
codes listed above will end on the EOS date indicated.
Migration Strategy
Avaya is offering the following alternative solutions:

Avaya Aura Contact Center (AACC) Mid-Market bundles, based on AAWFO

Release 10.1 (and 11.0 after GA) quote and order via Enterprise Configurator (EC) for
CS1K switch environment or via Avaya Solution Designer (ASD) tool for Aura/CM switch
environment

Avaya Aura Workforce Optimization (WFO) Release 11.0 Mid-Market packages

after this release is GA quote and order via Avaya Solution Designer (ASD) tool for
Aura/CM switch environment

For more details on the new Avaya Aura WFO offer, please visit one of these websites:
-

Avaya Employees and Business Partners webportal

Customer web portal

Schedule
End of Sale Date
(last day to order new systems, upgrades, new features, and expansions)
End of Manufacturer Support for SOFTWARE*
End of Manufacturer Support for HARDWARE*
Last day to purchase system expansions
Last day to purchase a new Avaya services contract *
Targeted End of Services Support**

04-June-2012
03-June-2013
Not Applicable
03-June-2012
03-June-2013
06-June-2018

* Per Avaya Product Lifecycle Policy

**Avaya Services may revise the Target End of Services Support date based on the availability of quality repair parts
and/or technical support expertise. Customers should always consult any available product Services Support
Notices for final information on product supportability.

Service and Warranty

Avaya will continue to honor previously executed enhanced warranty, post-warranty and service
contracts in accordance with the terms of those agreements. Avaya is not responsible for any
support or maintenance commitments made by Business Partners or other service providers.
Additional information concerning Avaya Services can be found on the Services Offer Information
Web site.
Renewals of existing Avaya service contracts covering this product will allowed until further
notice.

Additional Information
Avaya website:
http://www.avaya.com

Avaya End-of-Sale Notices:

http://support.avaya.com

Avaya Product Lifecycle Policy:

https://support.avaya.com/css/P8/documents/100081098
or, http://support.avaya.com >> More Resources >> More >> Avaya Product Lifecycle Policy

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trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.