ANGELA HINTZ

Plano, TX 75025 | angela.hintz@verizon.net | www.linkedin.com/in/AngelaHintz

VP Project Management, Professional Services, & IT

Twenty plus years of Project Management, Operations & IT experience with ten years as a senior leader.
Proven record in effectively leading and transforming the Project Management Office.

Aligns business objectives with technology strategy to increase revenues and decrease costs

Skilled in communication, crisis management, trouble-shooting, problem-solving, and negotiating

Excels at building collaborative relationships, high-performing leadership and teams that deliver consistent results

Develops efficient processes and procedures to ensure sustainable results

Initiates and enforces strict budget controls addressing company need and promotion of growth

Identifies and implements key metrics for efficient and effective management of the business and projects

PROFILE
Strategic Analysis & Vision Casting

Business Unit Ownership

Client Professional Services

P & L Responsibility

Executive Sales & Sales Management

Launch & Implementation Rollout

Business Analysis & Requirements Definition

Program & Project Management SDLC & Agile

Leadership Development & Team Building

Vendor Management and Contract Negotiations

Customer Relationship Management

Systems Design & Integration

CAREER SUMMARY
Concentra

Addison, TX

2014-present

Director of Operations Customer Information Technology:

Manage & set strategic direction for all customer-related systems &
projects. Serve as Agile product owner for Microsoft Dynamics
CRM.

BancTec /

Irving, TX

2004 2014

VP of Client Services & Director of Healthcare Services &

PMO: Reporting to the COO, responsible for the Healthcare
business unit including strategic vision, P&L, client relationship
management, co-managing of sales, system engineering, day-today operations and professional services for implementations.
Also responsible for all project management within the Americas
operation across all business units. In both roles communication is
key to executive stakeholders, staff and external clients at all
levels. Led $540 million M&A negotiation.

JCPenney

Plano, TX

1997 - 2003

IT Project Manager: Led an information technology staff that

included development, quality assurance and implementation of
large scale supply chain projects. High levels of both intracompany integration as well as vendor management.

Aqua-Chem

Milwaukee, WI

1994 - 1997

Programmer/Analyst: Managed full SDLC for payroll, human

resources and financial systems.

Johnson

Milwaukee, WI

1989 - 1994

Systems & Programmer Analyst: IT leader of operational and IT

integration of a multi-national acquisition. Led team of
programmers to achieve systems integration.

GTESS

Controls

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EDUCATION and CIVIC LEADERSHIP

BACHELOR OF BUSINESS ADMINISTRATION Management Information Systems
University of Wisconsin-Eau Claire, Eau Claire, WI
Project Management Institute Project Management Professional Certification (PMP)
PMI Dallas Chapter Dallas, TX
Project Management Institute Finance Committee Member Registration Team
PMI Dallas Chapter Dallas, TX
Past President, Plano Senior High Quarterback Club
Football Booster Club Plano, TX
Bible Study Fellowship Group Leader & Graduate
BSF Plano, TX
Past Childrens Choir Director and Praise Team Singer
Prince of Peace Lutheran Church Carrollton, TX

PROFESSIONAL EXPERIENCE
Concentra

Addison, TX 2014present

Concentra is a national healthcare company focusing on occupational medicine, urgent care, physical therapy, and wellness
services
Director of Operations Customer Information Technology (CIT)
Responsible for all customer systems and projects including leading strategic direction. Systems include employer
portal, patient portal, Microsoft Dynamics Customer Relationship Management (CRM), etc.

Set up Agile team for CRM and serve as product owner

Plan & Build new department to support CIT functions
Chair the CIT governance board
Present strategy to executive leadership team

BANCTEC, Inc.

Irving, TX 20122014

BancTec is a global leader in business process outsourcing (BPO), providing financial, healthcare, and utility transaction
automation and document management services for organizations. BancTec purchased GTESS Corporation in 2012.
Director, Healthcare Services and Program Management Office (VP equivalent role)
Responsible for overall healthcare business including the P&L, and lead PMO supporting all lines of business in the
Americas. Report directly to the COO.

Lead a $540 million M&A negotiation and implementation strategy

Develop and Set strategy for the healthcare business unit
Co-Manage the sales process to drive new business and contract renewals
Collaborate with IT to ensure development and launch of strategic products
Build executive level relationships with client base
Lead operational level client services management and engineering
Direct project managers to efficiently implement clients onto BPO products and Hardware services
Claims processing using EDI 837, revenue cycle management matching claims and 835 remittance data

GTESS Corporation

Richardson, TX 20042012

Acquired in 2012 by BancTec, GTESS is a technology provider of software as a service for automating healthcare claims
processing, including claim data cleansing that increases quality and decreases costs. GTESS partners with many leading U.S.
health plans, benefit administrators and networks to help them reduce operational costs, increase auto-adjudication and/or firstpass rates and improve customer service. EDI 837 creation, usage of eligibility and provider files for data enhancement.

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Vice President, Client Services

2010-2012

Responsible for all Client-facing aspects of Operations including Client Service Directors & Managers, Implementation Team,
and IT Engineers.

Integrate & direct client facing groups to provide a positive, streamlined client experience;
Collaborate with upper executive management to set strategic vision, and ensure this vision is successfully executed
Foster strong relationships with clients to achieve high client satisfaction & identify opportunities for service and product
enhancements that will benefit the client.
Lead SAS70 / SSAE16 / SOC1 compliance audits
Negotiate vendor contracts and manage the vendor relationships
Develop key performance indicator measurements to drive decision-making processes

Director, Implementation Services & IT

2005-2010

Hands-On Operational and Technical Project Manager Establish solid project management practices for the organization.
Manage implementation team of business analysts and IT engineers, and the company project portfolio, including
implementations of new clients into the GTESS product offering, and internal business projects.

Lead sales team pre-contract to develop implementation estimates and ensure good client understanding of the
implementation process resulting in a seamless transition from sales to implementation phase;
Build timelines and keep internal and external resources on schedule;
Guide clients through implementation process, ensuring key business objectives are met and serving as the face of the
company;
Partner with clients on issue & risk identification, mitigation and resolution;
Provide executive communication and reporting;
Mentor and direct IT resources in providing client-related system solutions;
Strategize with executive management on innovative business planning.

IT Project Manager
Manage I/T projects by determining project components, needed resources and project schedule.

2004

rd

Research, evaluate and negotiate a new Document Management 3 party software solution. Effort involved determining
software providers in the market, working with Gartner research personnel, writing a Request for Proposal, evaluating the
RFP responses, arranging and evaluating product demonstrations, and negotiating a contract with the final selection.
Partner with Oracle (aka Fuego) Business Process Management (BPM) software vendor to implement the software as
well as design, test and implement a project that automates previously manual tasks.

JCPenney, Inc.
Information Technology Project Manager A
Information Technology Project Manager B
Senior Systems Analyst

Plano, TX 1997--2003
2000-2003
1998-2000
1997

Direct and manage multiple projects and resources, build cohesive teams, establish priorities to assure timely completions, and
interface with high level management. Performance appraisal and goal-setting responsibility.

Analyzed and managed strategic Supply Chain Management project. This effort required frequent interfaces and
presentations with executive management, responsibility for third party software evaluation, as well as continued
interaction with developers.
Designed, managed and implemented an Import Shipment Tracking system involving Electronic Data Interchange
(EDI) communications with foreign freight consolidators and brokers, intranet web screens, and integration of third
party purchased software. Provided users company-wide visibility of merchandise in the shipping process.
Coordinated and managed project to receive EDI Advanced Ship Notices (ASN) for domestic and imported
merchandise. Information in the ASNs feeds several internal systems including the Auto Case Receiving system using
bar-coded carton labels to receive and automatically put away merchandise, while keeping track of carton contents.

Aqua-Chem, Inc.
Programmer/Analyst

Milwaukee, WI 1994--1997

Managed full SDLC for payroll, human resources and financial systems.
Johnson Controls, Inc.
Systems Analyst II
Associate Programmer/Analyst
Information Systems Intern

Milwaukee, WI 1989-1994
1991-1994
1990-1991
1989

IT leader of operational and IT integration of a multi-national acquisition. Led team of programmers to achieve systems
integration.