GLAAS 2014 Countrysurvey Onlinedatabase FINAL

GLAAS 2013-2014 Country survey questionnaire responses
Information note:
The UN-Water Global Analysis and Assessment of Sanitation and Drinking-water (GLAAS) monitors the inputs required to
report is the third in a series of biennial reports and presents information received from 94 developing countries, and from
The GLAAS report summarizes the status and trends of the enabling environment for WASH including: government poli
base; factors affecting equity in service delivery; trends and priorities in external assistance; and performance. GLAAS al
bottlenecks, knowledge gaps, strengths, weaknesses, challenges, priorities and successes in delivering WASH services.
The following Excel data compilation represents the questionnaire responses of 94 countries to the GLAAS 2013/2014 co
country respondents, however, country responses to data quality inquiries are reflected. Of note, questions A3, A6, B6, D
footnoted within each data worksheet. A separate file will present raw qualitative text responses to the questionnaire an
or qualitative comments please contact glaas@who.int for more information.
Responses are presented in tabbed worksheets corresponding to the Sections (A-D) (Section A - Governance; Section B 2013-2014 country survey (Country survey available in seven languages at: http://www.who.int/water_sanitation_health/
of categorical responses is located directly in front of the corresponding data worksheet. The levels assigned to response
should be used as numerical score values in analysis. Please refer to the UN-Water GLAAS 2013/2014 country survey que
on an ongoing basis, thus not all responses presented herein will correspond with the printed GLAAS 2014 report.
Disclaimer: The responses provided herein have been made by country representatives participating in the
(GLAAS) initiative. This information is being distributed without warranty of any kind, either expressed or
reader/user. In no event shall the World Health Organization (WHO) be liable for damages arising from its u
If you have any questions concerning this file or these data, pleased contact: glaas@who.int
GLAAS 2013-2014 country survey questionnaire (Section A)
Section A: Governance
This section of the questionnaire examines laws, policies, and plans supporting the provision of water and sanita
NATIONAL LAWS
Human right to water and sanitation: Does the constitution or other legislation re
Constitution or other
legislation
a.
If yes, please provide

the date (month/year)
b.
that such recognition in
law occurred.
b.
a.
A1.
c. Please provide title of the law and text of the relevant provision:
NATIONAL POLICY AND PLANS
A2. Policy/plan development and implementation: Do national policies and plans ex
one of the WASH areas listed below, please respond for each of the WASH areas covered by a combined po
WASH area
a. Urban sanitation
b. Rural sanitation
c. Sanitation in schools
d. Sanitation in health facilities
e. Urban drinking-water supply

f. Rural drinking-water supply
g. Drinking-water in schools
h. Drinking-water in health facilities
i. Hygiene promotion
j. Hygiene promotion in schools
k. Hygiene promotion in health facilities
l. Other comments:
NATIONAL POLICY AND PLANS

A3.
Policy and plan coverage targets: Please indicate the coverage target (including
WASH area
a. Urban sanitation
b. Rural sanitation
c. Sanitation in schools
d. Sanitation in health facilities
e. Urban drinking-water supply
f. Rural drinking-water supply
g. Drinking-water in schools
h. Drinking-water in health facilities
i. Hygiene promotion
j. Hygiene promotion in schools
k. Hygiene promotion in health facilities
See GLAAS 2013-2014 qualitative database for responses to A4 and A5 below. (to be poste
DEFINITIONS
A4.
Definition of improved services:

i) Please indicate what types of sanitation facilities are considered in
your target coverage. If other criteria are also used please also
describe (e.g. connection to treatment facility)
ii) Please indicate what types of drinking-water facilities are

considered in your target coverage. If other criteria are also used
please also describe (e.g. distance, volume)
Hygiene: Please indicate what types of

hygiene promotion activities are considered in
your target coverage.
A5.
SERVICE PROVISION BY INSTITUTIONAL TYPE

A6.
Populations served by type of provider: What is the approximate population serv
Formal service
providers (e.g.
a.
government and
private sector utilities)
a.
Community-based
b. (owned or operated)
service providers
b.
Informal service
providers (e.g. informal
c.
private operators,
NGOs)
c.
Self-supply by
individual households
d.
d.
e. Other comments:
SUSTAINABILITY MEASURES
Improving and sustaining services: Do plans include specific measures in any of t
A7.
apply)
a.
To keep rural water

supplies functioning
over the long-term (e.g.
supply of parts, human
resources for operation
and maintenance, etc.)
a.
b.
To improve the
reliability and
continuity of urban
water supplies
b.
c.
To rehabilitate broken
or disused public
latrines (e.g. in
schools)
c.
d.
To safely empty or
replace latrines when
full
d.
e.
To reuse wastewater
and/or septage
e.
f.
To ensure drinking
water quality meet
national standards
f.
g.
To address resilience to
climate change
g.
h.
Please describe any other significant measures that are specified

management approaches)
UNIVERSAL ACCESS
A8.
Universal access for disadvantaged groups: If there is a policy or plan for univer
population groups?
a. Poor populations
b.
Populations living in slums or informal

settlements
c. Remote or hard to reach areas
c. Remote or hard to reach areas

d. Indigenous population
e. Internally displaced
f. Ethnic minorities
g. People with disabilities
h.
Other disadvantaged
groups:
INSTITUTIONAL COORDINATION
Institutional roles and responsibilities and lead agencies: Please list ministries
separate page if necessary.
AA9.
(Please check all that apply)
Ministry or national
institution
Drinking-water
None
Support
0.5
Yes
Coordination between actors: Does a formal

mechanism exist to coordinate the work of
A10. different organisations with responsibilities for
WASH (health, education, environment, public
works, etc.) to coordinate activities?
If yes to above, does the coordination process: (check all that apply)
Include all ministries and governmental

a. agencies that directly or indirectly influence
service delivery?
b.
Include non-governmental stakeholders (e.g.

advocacy groups) ?
Apply evidence-based decision-making,

including consideration of agreed indicators
c.
(e.g. access, WASH related diseases, WASH
finance)
d. Base
its work on agreed sectoral framework[2] or nat
e. Is the coordination process documented?
f.
A11.
If yes to above, how often does this body meet or formally intera
Coordinating with non-government organizations: To what extent do NGOs coo
a.
Sanitation
b.
Drinking-water supply
c.
Hygiene
COMMUNITY AND USER PARTICIPATION

A12.
Participation procedures: Are there clearly defined procedures in laws or policies f

what is the level of participation?
(In this instance participation means a mechanism by which individuals and commun
a. Urban sanitation
a.
b. Rural sanitation
b.
c.
Urban drinking-water
supply
c.
d.
Rural drinking-water
supply
d.
e. Hygiene promotion
e.
PUBLIC REPORTING/COMPLAINTS
A13.
Public reporting/complaints: Do members of the public served by formal service p

(Please check one response in each row)
a. Urban sanitation
b. Rural sanitation
c. Urban drinking-water supply
d. Rural drinking-water supply
e. Please provide an example of an effective complaint mechanism
f. Please provide an example of a situation(s) where complaint mec
[1] % coverage for facilities applies for schools and health facilities (c, d, g, h, j & k)
[2] For example the National WaSH Implementation Framework of the Government of Ethiopia http://c
vision of water and sanitation services. The section also examines the existence of regulatory, legal and institutional frame
tion or other legislation recognize water and sanitation as a human right?

Water
Sanitation
Yes
No
Yes
No
n:
onal policies and plans exist, and to what extent are these implemented to ensure the provision of water and sanitation?
(N
areas covered by a combined policy or plan)
(Please select ALL that apply. Answer option can only be checked if ALL criteria in that answer are met (e.g.
regularly reviewed.)
Level of development/implementation
Lowest
No national policy or
policy still under
development
National policy formally

approved
and gazetted through
formal public
announcement
Implementation plan
developed based on
approved policy
a.
0.3
0.5
b.
0.3
0.5
c.
0.3
0.5
d.
0.3
0.5
e.
0.3
0.5
f.
0.3
0.5
g.
0.3
0.5
h.
0.3
0.5
i.
0.3
0.5
j.
0.3
0.5
k.
0.3
0.5
overage target (including the year targets are expected to be attained) as documented in the policy or plan
Policy/Plan
Coverage target
Title of policy or plan
where coverage target

(% of population or facilities[1])
e.g. 100% for universal
coverage
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
is expressed (and web

link if available)
5 below. (to be posted)
proximate population served by the following service provider types?

Sanitation
Drinking-water
Urban
Rural
(millions)
(millions)
Urban (millions)
Rural
(millions)
ecific measures in any of the following areas, and how well are these measures implemented? (please check all that
Not in policy or plan
Yes, and level of implementation is:

Low
Some
High
0.2
0.5
0.2
0.5
0.2
0.5
0.2
0.5
0.2
0.5
0.2
0.5
0.2
0.5
measures that are specified for improving, maintaining, and rehabilitating/replacing services (e.g. use of Water Safety Plans or asset
a policy or plan for universal access, does it explicitly include measures to reach the following
Yes
No
a.
b.
c.
Briefly describe the

measures including
how disadvantaged
groups are informed of
their rights or of
government actions
(e.g. communication
campaigns)
c.
d.
e.
f.
g.
h.
It is recognized that each respondent country

may have a different definition of
disadvantaged populations, using similar or
different groupings as shown above. If such
i.
categories of population groups are used in
policy, planning, or monitoring in the WASH
sectors, please provide the countrys definition
of disadvantaged populations or groups.
cies: Please list ministries/ national institutions with responsibilities in WASH and indicate the level of responsibility in each
Level of responsibility in each sector:
-water
Sanitation
Lead
None
Support
Lead
0.5
Developing
No
0.5
Yes
No
a.
b.
c.
d.
e.
body meet or formally interact?
what extent do NGOs coordinate with government institutions?
Number of NGOs
implementing WASH
projects
Number of NGOs participating in central

government-led sector coordination framework
(ref to A10)
a.
b.
c.
dures in laws or policies for participation by service users (e.g. households) and communities in planning programs and
h individuals and communities can meaningfully contribute to decisions and directions about WASH planning).
Procedures defined in law or policy
Extent to which service users participate in planning
Yes
No
Low
Moderate
1
1
0
0
0.2
0.2
0.5
0.5
0.2
0.5
0.2
0.5
0.2
0.5
erved by formal service providers have an effective mechanism to file complaints concerning the lack of, or unsatisfactory
Effective complaint mechanism

exist for:
Few
a.
b.
c.
d.
(less than 25%

population served)
Some (between. 2550% population

served)
0.2
0.2
0.2
0.2
0.5
0.5
0.5
0.5
ctive complaint mechanism (e.g. existence of complaint hotline, target response times, customer satisfaction with responses, etc.)
tion(s) where complaint mechanisms need to be improved.
ment of Ethiopia http://cmpethiopia.files.wordpress.com/2011/11/full-wif.pdf
latory, legal and institutional frameworks, including coordination mechanisms, roles and responsibilities of government and
rovision of water and sanitation?
(Note: If a single policy or plan addresses more than
if ALL criteria in that answer are met (e.g. Plan being fully implemented, with funding, and
regularly reviewed.)
of development/implementation
Highest
Policy
and plan costed and being partially
implemented
Plan being fully

implemented, with
funding, and regularly
reviewed
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
Date of policy/plan
Year that coverage

target will be attained
in the policy or plan

Policy/Plan
-water
Rural
(millions)
nted? (please check all that
on is:
High
. use of Water Safety Plans or asset
e the level of responsibility in each sector. Please add lines or attach
Hygiene
promotion
None
Support
Lead
0.5
Number of NGOs
actively coordinating
of NGOs participating in central
work with local
Number of NGOs reporting results of monitoring
-led sector coordination framework
authorities in support
back to government institutions.
(ref to A10)
of government-defined
priorities
nities in planning programs and
about WASH planning).
ers participate in planning

High
1
1
1
1
erning the lack of, or unsatisfactory sanitation and drinking-water services?

Effective complaint mechanisms
exist for:
Most
(more than 50%
population served)
Unknown
1
1
1
1
0
0
0
0
satisfaction with responses, etc.)
d responsibilities of government and service providers; levels of stakeholder participation; and mechanisms to ensure accou
n; and mechanisms to ensure accountability.
GLAAS 2013-2014 country survey data

March 2, 2015
Note: See worksheet 'SectionA_Questions_ResponseCode' for section A questions and explanatio
SECTION A: GOVERNANCE
ISO3 Code
Country
Question A1
ISO3 Code
Country
A1a. Does the

constitution or
other legislation
recognize drinkingwater as a human
right?
AFG
AGO
ARG
AZE
BGD
BLR
BEN
BTN
BOL
BWA
BRA
BFA
BDI
KHM
CMR
CAF
TCD
CHL
COL
COG
COK
CRI
CUB
CIV
COD
DOM
SLV
ERI
EST
ETH
FJI
GAB
GMB
GEO
GHA
GIN
GNB
HTI
HND
IND
IDN
IRN
JOR
KAZ
KEN
KGZ
Afghanistan
Angola
Argentina
Azerbaijan
Bangladesh
Belarus
Benin
Bhutan
Bolivia (Plurinational State of)
Botswana
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Central African Republic
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Cuba
Cte d'Ivoire
Democratic Republic of the Congo
Dominican Republic2
El Salvador
Eritrea
Estonia
Ethiopia
Fiji
Gabon
Gambia
Georgia
Ghana
Guinea
Guinea-Bissau
Haiti
Honduras
India3
Indonesia
Iran (Islamic Republic of)
Jordan
Kazakhstan
Kenya
Kyrgyzstan
0
0
1
1
1
1
1
1
1
1
1
1
0
0
1
1
1
0
1
0
1
1
1
1
1
1
0
1
1
1
0
1
1
1
0
1
1
1
0
1
1
0
1
1
1
LAO
LBN
LSO
LBR
LTU
MDG
MDV
MLI
MRT
MEX
MNG
MAR
MOZ
MMR
NPL
NER
NGA
OMN
PAK
PAN
PRY
PER
PHL
MDA
RWA
SEN
SRB
SLE
ZAF
SSD
LKA
SDN
MKD
TJK
THA
TLS
TGO
TON
TUN
UGA
UKR
TZA
URY
VUT
VNM
PSE
YEM
ZWE
Lao People's Democratic Republic

Lebanon
Lesotho
Liberia
Lithuania
Madagascar
Maldives
Mali
Mauritania
Mexico
Mongolia
Morocco
Mozambique
Myanmar
Nepal
Niger
Nigeria
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Republic of Moldova
Rwanda
Senegal
Serbia
Sierra Leone
South Africa
South Sudan
Sri Lanka
Sudan
TFYR Macedonia
Tajikistan
Thailand
Timor-Leste
Togo
Tonga
Tunisia
Uganda
Ukraine
United Republic of Tanzania
Uruguay
Vanuatu
Viet Nam
West Bank and Gaza Strip
Yemen
Zimbabwe
1
1
0
1
1
1
1
1
1
1
1
0
0
1
1
1
1
0
0
1
0
1
0
1
0
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
footnotes (Section A)
1
Coverage targets represent the percentage of population (or facilities) with access to improved drinking-wat
+ Given the regulatory scheme and achieved coverage figures, there are currently no targets in the urban dr
2
Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questio
All GLAAS 2013-2014 country survey results for India represent rural areas only.
ection A questions and explanation of response levels
A1b. If yes, please

provide date that
such recognition in
law occurred
(year).
A1a. Does the

constitution or
other legislation
recognize
sanitation as a
human right?
1994
1998; 1999
1972; 2013
1999
2010
2011
2009
1981
1988; 1990; 2001; 2007; 2010
2001
1998
2006
1998-1999
1991
2012
1998
2006
2010
2010
1994
2013
2004; 2007
1945
1992
2012
2008
2010
2003; 2010
2010
2010
0
0
1
1
1
1
1
1
1
1
1
0
0
0
1
1
1
0
1
0
1
1
1
1
1
0
0
1
1
0
1
1
1
0
1
1
1
0
1
1
0
1
1
1
A1b. If yes, please

A1c. Please
provide date that provide title of the
such recognition in law and text of the
law occurred
relevant provision.
(year).
Human right to water a

2005
1999
2005
1999
2010
CONSTITUCION NACION
WATER CODE OF AZERBAIJ
1. Constitution of Bang
The Constitution of th
Loi n 2010-44 Portant
a. Water Act of Bhutan
2009
LA NUEVA CONSTITUCI
1981
The penal code criminal
1988; 1990; 2001; 2007; 2010
a) A) Constituio Fede
Article 2 de la loi n00
La Politique Nationale
2011
2003; 2007
2003
1991
2012
2000
2006; 2011
1994
2013
1990
1945
1992
2012
2008; 2014
2010
2003; 2010
2010
2010
La loi n98/005 du 14
Loi portant Code de l
Code de LEau : Dcret
El Cdigo de Aguas establece que las agu
El acceso al agua y s
Article 64 of the Cook

No se tiene reconocimi
Adems, la Ley 41, Le
Loi 98-755 du 23 dce
La Constitution de la R
Constitucin Dominicana del 2010, capitu
En El Salvador, la mod
Proclamation no. 162/2
The Constitution of th
The title of the consti
Constitution of the Re
The National Water Pol
1. Constitution of Geo
The National Water
Laccs leau nest
Abordagem do direito h
La Loi sur lEau et l
De acuerdo a la Consti
The title of law is C
Ministry of Energy's
Jordan has ratified t
Water Code of July 9,
The constitution of Ke
In sphere of water sup
2012 (most recent legislation cited)

2000
2001
1997; 1999; 2008
2008
2002
2012
2012
2011
2007
2010
1996
2009
2003
2006
1960
1997
2011
2010
2005
2008
1953; 1999
2010
1995
2013
1989
2002
2002
2013
1
1
0
0
1
1
1
1
0
1
1
1
0
0
1
1
1
1
0
0
0
0
1
0
1
0
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
0
1
1
0
1
2012 (most recent legislationLaw

cited)
on Water Supply, i
2000
The Lebanese constitu
Water and sanitation Po
2006
1997; 1999; 2008
2008
1992
2012
1998
2011
2007
2010
1996
The Law on Drinking Wa

Ass: Code de leau (DA
Constitution of the Rep
-Le droit leau nes
Lusage de leau co
Constitucin Poltica
Constitution of Mongol
The Morrocan Constitu
Implicitly the Human Ri
But Myanmar always has
Although right to water
Constitution du Niger d
Although the right to
In The White book / Th
Ley de Recursos Hdric
2009
2003
2006
1997
2011; 2013
2010
2005
1992
2012
1995
2013
1989
2002
2013
Republic Act 9710 (Au

There are no provisions
Article 49 of the Cons
Constitution of the Rep
The Public Health Ordi
Water Services Act 108
Water Policy: 2007 4.1
National Water Supply
In Sudan constitution
The Law on Waters was
The Constitution Articl
National Policy of Basi

Loi 2010-004 du 14 jui
PUBLIC HEALTH ACT 2
In the new constitution
1. The Constitution of
Constitution of Ukrain
National Constitution
Constitucin de la Rep
Constitution of the Re
Human right to access
Palestinian Water Law:
The current water legislations recognize t
Zimbabwe Constitution
with access to improved drinking-water or sanitation services as defined in the national policy or plan. In the case of hy
e currently no targets in the urban drinking-water and sanitation sector for Chile.
he GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.
Question A2
A2a. Do national
policies and plans
exist in urban
sanitation and to
what extent are
these
implemented?
A2b. Do national
A2c. Do national
policies and plans policies and plans
exist in rural
exist for sanitation
sanitation and to
in schools and to
what extent are
what extent are
these
these
implemented?
implemented?
A2d. Do national
policies and plans
exist for sanitation
in health facilities
and to what extent
are these
implemented?
0.7
0.7
0.7
0.7
0
0
0
0
0
0
0
1
1
1
1
0.7
1
1
1
1
1
1
1
0.7
0.7
0.7
0.7
0
1
0.3
1
1
1
0
0.3
0.7
0.7
0.3
0.3
0.7
0.7
0.7
1
1
1
1
1
0.7
0.7
0.7
0.7
0.3
0.3
0.5
0.5
0.7
0.7
0.7
0.7
0
0
0
0
0.5
0.5
0.5
e Aguas establece que las aguas son un bien nacional de uso pblico. Por otra parte, la Constitucin reconoce el derech
1
0.5
0.3
0.3
1
1
1
1
0.3
0.3
0.3
0.3
0
0
0
0
1
1
1
1
0.7
0.7
0.7
0.7
1
1
1
1
n Dominicana del 2010, capitulo 4, Articulo 15.
0
0
0
0
0.7
0.7
0.7
0.7
1
1
1
1
0.7
0.7
0.7
0.7
1
0.7
0.7
1
0.5
0.5
0.3
0.3
0
0
0
0
0.3
0.3
0.3
0.5
0.7
0.7
0.7
0.7
0.7
0.7
0.5
0.5
0
0
0.7
0.7
0.7
0.7
0.3
0.3
0.3
0.3
1
1
1
1
0.7
1
0.7
0.7
0.7
0.7
0.7
0.7
1
1
1
1
1
1
0.3
1
0.7
0.5
0.5
0.5
0.5
0.3
0.7
0.7
0.7
0.5
0.3
0
0.7
0.7
1
1
1
0.7
1
0.5
0.3
0.7
1
0.3
0.7
0
0.7
0.7
0.7
0.7
1
0.7
0.7
0.3
0.7
0.7
0
0.7
0.7
1
0.3
0.7
0
1
0.7
0.5
0.7
0.3
0.5
1
0.7
0.7
0.3
0
0.7
0.7
0.5
0.5
0.3
0
0.7
0.7
1
1
0
0.7
0.7
0.7
0.3
0.7
1
0.3
0.3
0
0.7
0.7
0.7
0.7
1
0.7
0.7
0.3
0.7
0.7
0
0.7
0.3
1
0.3
0.7
0.7
1
0.7
0.5
0.7
0.3
0.5
1
0.7
0.7
0.3
0
0.7
0.7
0.5
0.5
0.3
0
0.7
0.7
1
0
1
1
0.7
0
0.7
1
0.3
0
0
0.7
1
0.7
0.7
1
0.7
0.7
0.5
0.7
0.7
0.3
1
0.5
0.7
0
0
0.3
1
0.5
0.7
0.7
0.3
0.5
1
0
0
1
0
0.7
0.7
0.3
0.5
0.3
0.7
0.7
1
0
1
0.7
1
0.7
0
0.7
1
0.3
0
0
0.7
1
0.7
0.7
1
0.7
0.7
0.3
0.7
0.7
0.3
1
0.7
0
0.5
0.7
1
0.5
1
0.5
0.3
0.5
1
0
0
1
olicy or plan. In the case of hygiene the coverage target represents the percentage of the population (or facilities) cove
cluded in relevant analysis.
A2e. Do national
A2f. Do national
A2g. Do national
A2h. Do national
policies and plans policies and plans policies and plans policies and plans
exist in urban
exist in rural
exist for drinking- exist for drinkingdrinking-water and drinking-water and water in schools
water in health
to what extent are to what extent are and to what extent facilities and to
these
these
are these
what extent are
implemented?
implemented?
implemented?
these
implemented?
0.7
1
0
1
1
1
0.7
0
1
0
0.7
1
0.7
0.3
0.7
0.7
0.5
onstitucin reconoce el derecho a
1
1
0
0.3
1
0.7
1
0
0.7
1
0.7
1
0.5
0
0.3
0.7
0
0.5
0.7
0.3
1
1
0.7
1
1
0.5
0.7
1
0
1
1
1
0.7
1
1
0
0.7
1
0.7
0.3
0.7
0.7
0.5
1
0.5
1
0
0.3
1
0.7
1
0.7
0.5
0
1
1
1
0.7
0.3
0
0.3
0.7
1
0.7
0.5
0.7
0.7
0.5
0.7
0.5
0
1
1
1
0.7
1
0.3
0.3
1
1
0.7
0.5
0.7
0.7
0.5
0
0.7
0
0.3
0.7
0
0.7
1
0.7
1
0
0.7
1
0.7
0.7
0.5
0.3
0.3
0.7
0
0.5
0.7
0.3
1
1
1
0.7
1
0.7
0.5
0
0.7
1
0.7
0.7
0.3
0
0.3
0.7
0
0
0.7
0.3
1
0.7
0.7
1
1
0.5
0.5
1
0.7
1
0
0.7
1
0.7
1
0.3
0
0.5
0.7
0
0
0.3
0
1
1
0.5
0.5
0.7
0.7
0.7
0.5
0.5
0
0.7
0.7
1
1
1
0.7
1
0.7
0.3
0.7
1
0.3
0.7
0
0.7
1
0.7
0.7
1
0.7
0.7
0.5
0.7
1
0.7
1
0.7
0.7
0
0.7
1
1
0.7
0.7
0.7
0.3
0.5
1
0.7
0.7
0.3
0.5
0.7
0.7
0.5
0.5
0.5
0
0.7
0.7
1
1
1
1
0.5
0.7
0.3
0.7
1
0.3
0.7
0
0.7
0.7
0.7
0.7
1
0.7
0.7
0.5
0.7
1
0.7
0.7
0.7
0.7
0
0.7
1
1
0.7
0.5
0.7
0.3
0.5
1
0.7
0.7
0.3
0.5
0.7
0.7
0.3
0.5
0.5
0
0
0
1
0.7
1
0.7
0.5
0
0.7
0.7
0.3
0
0
0.7
1
0.7
0.7
1
0.7
0.7
0.5
0.7
0.7
0.7
1
0.5
0.7
0
0
1
1
0.7
0.7
0.7
0.3
0.5
1
0
0
1
0.5
0.7
0.7
0.3
0.5
0.5
0
0
1
0.7
1
0.7
0.5
0.5
0
0.7
1
0.3
0
0
0.7
1
0.7
0.7
1
0.7
0.7
0.5
0.7
0.7
1
1
0.7
0
0
1
1
0.7
1
0.7
0.3
0.5
1
0
0
1
population (or facilities) covered by hygiene promotion activities. If more than one coverage target was indicated, the
A2i. Do national
policies and plans
exist in hygiene
promotion and to
what extent are
these
implemented?
0.7
0.7
0
1
0.7
1
0.7
0
0.7
0.3
1
0.3
0.7
0.5
A2j. Do national
A2k. Do national
policies and plans policies and plans
exist for hygiene
exist for hygiene
promotion in
promotion in
schools and to
health facilities
what extent are and to what extent
these
are these
implemented?
implemented?
0.7
0.7
0
1
0.7
1
0.7
0
0.7
0.3
1
1
0.7
0.5
0.7
0.7
0.7
0
1
0.7
1
0.7
0
0.7
0.3
1
1
0.7
0.5
0.7
0.5
0.5
0.3
1
0.7
0.3
1
0.7
1
0.3
1
0.7
0.7
1
0.7
1
0.3
1
0.7
0.3
1
0.7
1
0
0.7
1
0.7
1
0.5
0
0
0.7
0.3
0.5
1
0.3
1
1
0.3
0
1
0.5
0.5
0
0.7
1
0.7
1
0.3
0
0
0.7
0
0.7
1
0.7
1
0.3
0
0.3
0.7
0.7
0
1
0.3
0
0.5
0
1
0.3
1
0.7
0.7
0
1
0.5
0.5
0.3
0
1
0.5
A2. Do you have

any other
comments?
MRRD-MOPH-MOE receives
At the moment in the

Pour les coles et les
For urban sanitation (
MEDIANTE DECRETO SU
National Water and Was
O atual estgio da pol
Le Programme national
La Politique Nationale
1. National Water and
Plans sectoriels labo
Le document de politiq
Plusieurs documents on
National Sanitation Po
Observaciones: * El A
Existence dun plan na
En RDC il existe plusi
Existen planes y polt
- Rural Sanitation Poli
The development of pub
School and health faci
Presently reviewing le
PSGE PNDS Plan sant
The draft sanitation p
Sanitation and drinkin
En matire dassainiss
The Proportion of drin
The ODF road is being
0.3
0
0.3
0.5
0.5
0.3
0.7
0
1
0.7
1
0.7
1
0.7
0.3
0.7
0.7
0.3
1
0
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0
1
0.3
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0.7
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0
0
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0.3
0
0.3
0.5
0.5
0.3
0
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1
0.7
1
0.3
0
0.3
0.3
0.5
0.3
0.7
0
0.7
0.7
0.3
1
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0
0.7
0.7
0.3
0.3
0
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.5
0.7
0.7
0
0
1
1
0.7
0.7
0.7
0
0.5
0
0
0
1
0.7
0.7
0.7
1
0.7
0.7
0
0.7
1
1
0.5
1
0.7
0
0.5
0
0
0.5
1
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0
1
0.7
1
0.7
Based on the Law on Hy

Schools and health faci
The water and sanitatio
Urban drinking water s
In addition to "Nation
Ass : Les dtails ont b
No formal policy gazet
La politique Nationale
le secteur de leau et
Como se mencion anter
A national liquid sanit
Under schools, sanitati
Sanitation and Hygiene
Assainissement urbain
Note:
1. Nat
Haya water working acc
After 18th amendment in
List of relevant Plans

The Plan is not fully
Le niveau de lalloca
1. The Government shou
The Strategic Framewor
Beside the South Sudan
see supporting docum
National Development S
Water law include wate
- Existence dune polit
National Policies and
The sector has good pl
1. Basic principles of
Rating of the above re
Aclaraciones a pregunt
National Policy and St
In the National Water
age target was indicated, the highest target/target year is listed and additional target information has been provided in
Question A31
A3a. Please indicate the
coverage target for
urban sanitation as
documented in the
policy or plan (% of
population unless
otherwise stated).
50
74
75
100
100
98.5
69.1
100
79
90
93
57
71
90
57
60
30
96.3
99
75
100
85
99
68
55
100
A3a. Please
A3a. Please
A3a. Please
provide the title of provide the date of provide the year
the policy/plan
the policy/plan
that the coverage
where the urban
where the urban
target for urban
sanitation
sanitation
sanitation will be
coverage target is coverage target is
attained.
expressed.
expressed.
Safe sanitation access

2005
2014
IBEP Inqurito Integr
2008 - 2009
ODM
2003
The State Program on
2011; 2011
2016; 2035
Sector Development Pl
Nov 2011
2015
98,5 %(provision population
Sep
centralized
15, 2011 and local systems
2016 for household sanitati
Taux de
couverture
de Supply2012
State
Program
on Water
and Sanitation Clear2015
Water on 2011 - 2015, ap
11th Five Year Plan fo
2013
2018
http://pravo.by/main.aspx?guid=3871&p0=C21101234&p2={NRPA}
PLAN SECTORIAL DE A
25/04/2011
2015
Urban Sewerage Prog
2003
2030
% de domiclios urbano
2014-2033
2033
Programme national d
2006
2015
Objectif du Millnair
2000
2015
74% Cambodia Millennium Development
2005; 2013 Goals (CMDGs);
2015; 2020
Cameroun
vision
2035 of Public
2009
2020
90 %The plan
of Ministry
Works and Transport
has set the target by 202
11% 60%
2015. Document
de stratgie
Document
deen
Stratgie
pour la croissance
et lemploi2015
SDEA et Analyse
et perspectives
Stratgie
Nationale
dassainissement liquide MINEE 2011
Tratamiento de aguas servidas urbanas, referido a las aguas recolectadas: 99,8 %
PLAN
DE SALUD
PUBLICA
20122012-2021
2021 en el mar mediante
(EstaDECENAL
cifra incluye
las aguas
servidas
que son dispuestas
Document
National de
Mars 2005
2015
http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decena
National Sanitation Pol
2013
Plan de saneamiento de Heredia
26976
ESPH.
2023
Poltica Nacional Hidr
2012
2017
Plan National
de Dveloppement
(PND
2015 Ministerio de Salud
Campaa
Nacional
de Letrinizacin,
Ley20125412 (Ley Orgnica
DSCRP 2
2010
2015
Saneamiento tiene cobertura universal para
2030
Greater number of people connected

Operational
to
programme
2015; Agglomeration
09.10.2007;
2007-2013:
21.05.1991
over
Development
10 000 pe.31.12.2009
of Living
and 2000 10 00
newthe
andpublic
408 communal
rehabilitated improved
National
Hygiene
latrines
constructed;
and S
2012;
12,335,386
2013
households
2015;exercising
2015
hand washing
sewage (Agglomerations
Environment
with
(http://ec.europa.eu/regional_policy/country/prordn/details_new.cfm
51%
ofover
which
connected
Authority Fiji pr
2007
Progressive
pollution
load
2021%
000 are
pe.)55 000Water
N=7&gv_PAY=EE&gv_reg=ALL&gv_PGM=1106&gv_PER=2&gv_defL=7&lan
people;
2012
2020 water treatment
ing of the treatment of100
the wastewaterPSGE
g=7);
that meets
Council
the
directive
requirements
91/27/EEC
concerning urban waste
80
Draft Sanitation Policy
2015
(http://eurlex.europa.eu/Notice.do?val=172885:cs&lang=en&list=172885:cs,&po
86
STATE STRATEGY FOR R
Jun 25, 2010
&page=1&nbl=1&pgs=10&hwords=&checktexte=checkbox&visu=#texte)
68
Environmental Sanitati
Mar 2010
2015
*
30-40
En revisin
76.82
51.5
71
75
97
40
PLANO DE ACCAO OMD
2010
2015
PLANAPS /CONASA
2013
2017
Community-Led
Kemenkes no.3Total
2014Sa
dan Kemenkes no.852/Menkes/SK/IX/2008
2015
Execution of collectio
30/10/2012
2015
Sanitation refersEDP
to (2011-2013);
population connected
GP (2013-2016)
to sewerage
2016
network. Executive Deve
Definition
of sanitation
facilities
considered
Note:
Government
Program
is only
available at the website
National Sanitation Str
2010; 2012
2015
Central canalization c
Sep 27, 2013
87
80
82.6
77
95
100
50
77
95.6
*
80
67
90
100
79
100
100
90
95
50
84
100
90
100
78
100
66
100
22
100
37
50
100
60
83
100
*
82
100
45
98
80
*
*
*
100
rmation has been provided
87% (JMP 2013); 79.1% (LSIS 2011-2012)

2015
National Strategy for
17/10/2012
2015
Water and sanitation interim strategy
2010
2015
TheWater
WASHand
Sector
Strat Sector
AugPolicy
2011 Support Programme
2017
EU
Sanitation
Resolution
of Drinking
water
2008-08-27
supply
and waste
water
2015
management
development
Lesotho WASA
application
to
the EU-Water
Facility:
(As
a consequence
of the imp
Official Gazette, 2008 No 104-3975
AnehDhivehiraajje- The Strategic Action P
2013
Politique National Assainissement
2009
(PNA)
2015
2006-12-29
Politique
et
stratgie
Mai
2011
2015 infrastructure develo
Plans
Stratgiques
Nationaux
Instructions for Water
Official
supply
Gazette
and waste
2006 No
water
8-337
management
cobertura de alcantari
2007-2012
2012
3.4.1. Make technical and technological
2010-2015 renovation of2021
wastewater treatment plan
National Sanitation Pr2005, reviewed in 2008
2020
(8
million). Water
Polic
2007
2015
3.4.5.Construct
new
wastewater
collectors in some microregions
of Ulaanbaatar
(10 townships 60%-90%) Healthy
1.4.2011
city and urban health
2016
programme under the De
National
plan
20
2005/2009
2017
30
years Water
plan for
100%
79% (Taux daccs aux Dcembre 2011
2015
Key Performance Indic
2010
2030
Haya Water Master Pla
2006
Economic Survey of Pak
June 2013
2015
Plan Estratgico de GobiernoDic.
2010-2014
2009
2015
Plan de Nacional
Gobiernode
201
07/2013
2018
Poltica
Salud y Lineamientos
2001
Estratgicos
2010-2015
Nacionalyde
Sane de Factibilidad
17/03/2006
Plan Maestro
Estudio
2003 del Proyecto de2015
Saneamiento de la Ciudad
Philippine
Sustainable
2011
2028
Plan Estratgico
del IDAAN
2000
Joint
Order
nr.91/704
20.10.2010
and
2007
2020 en Provincias de CON
Programa Complementario de Agua Potable y Saneamiento
Water
and
Sanitation
June
2013
2017
Resolucin ASEP JD-2914 de 2003;
Programme dEau
Potab y DGNTI-COPANIT
2005
DGNTI-COPANIT
35-2000
39-2000. 2015
Regulation on the prot
2002
2015
Agenda for Prosperity
2012
2015
Strategic Framework for Water Services
Urban Water Investmen
2013
2018
Piped sewerage 5%
2010
2020
Water , sanitation
2012
2016
Sanitation
100% and
.MahindaChinthanaIdiriDakma
www.priu.gov.lk/mahindachinthana
Program on improvement 02.12.2006
2020
a. 100 % toilet project
a. 1999
2015
http://www.mof.gov.tl/budget-spending/etran
b.
100% sitting toilet in everyb.
house
2012
Plan daction national
Aug 2010
2015
Tonga Water Board Act
2002
2000
Connection rate 88.4% September 2010
2014
Ministry of Water and Environment: Sector P
2014
80%-100%. Pursuant to the Jul
Law
9,of
2003
Ukraine "On Ratification
2020 of the Protocol on Wa
Access
to OF
improved
toilets increased
2010
from 27%
in 2010
2015
to 45%
in 2015
MINISTRY
ENVIRONMENT
AND
NATURAL
RESOURCES
OF
UKRAINE
2015 on Water and Health"
Order "On Approval of the National targets of the Protocol
National
Environmental
Health
Policy increased
& Stra
2016in 2010 to 22% in2015
Proportion
of HH connected
to sewer
from 18%
http://zakon.nau.ua/doc/?uid=1041.47750.0
By
2025:Strategy for Growth and
2009
2025
National
Reduction of Poverty(NSGRP)
II
75%
households
will be connected
July 2013to a sewer;
2032
- Rainofwater
drainage:
(33%)
by public
centralized
2008 in urban centers.
2015
+ To docovered
away with
regular
inundation
National
Water
2013
2015 systems to 90-95%, an
public
+6%
covered
by
the
80%
ofsystems
sewered
water
will
beMar
properly
treated.
+ To expand
thePolicy
service
capacity
of urban
water drainage
decentralized
systems.National
Water
Strategy
and Investment
Program
2
.- National
Water
and Waste water
policy
and Strategy
for Palestine
final 2009
draft -ha
Wastewater
drainage:
+ Urban centers of grade IV upwards will have consolidated daily-life wastewate
in the adjacent
policy
plan/title
data consolidated
cell. If coverage
target was
not specified
in terms
of pe
+ Craft
villages
will have
or scattered
treatment
stations
operating
When preparing the strategy, their was no differentiation between Rural and Urb
A3b. Please
indicate the
coverage target
for rural sanitation
as documented in
the policy or plan
(% of population
unless otherwise
stated).
50
28
100
32.5
69.1
>80
80
75
69
54
72
100
57
60
6
76
50
100
93
55
55
100
A3b. Please
A3b. Please
A3b. Please
the policy/plan
the policy/plan
that the coverage
where the rural
where the rural
target for rural
sanitation
sanitation
sanitation will be
attained.
expressed.
expressed.

2010
2008-2009
2014
The State Program on socio-economic

2011 development to ensure drinking water supply in
Sector
Development Pl
Nov 2011
2015
www azersu.az
32,5 % (provision population
Sep
centralized
15, 2011 and local systems
2016 for household sanitation). S
Taux de couverture de
2012
2015
11th Five Year Plan f
2013
2018
PLAN SECTORIAL DE AGUA POTABLE
25/04/2011
Y SANEAMIENTO2015
National
Rural
Sanita 2 DIAGNOSTICO
2003 SECTORIAL PUNTO
20302.6.1 TABLA 16
2001-2015
CAPITULO
% de domiclios rurais
2014-2033
2033
2006
2015
2000
2015
30% Cambodia Millennium 2005;
Development
2011 Goals (CMDGs)
2015; 2025
Cameroun
vision
2035 on Water
2009
2020
100% National
Strategy
Supply and Sanitation
2011-2015
1,7% 60%
2015. Document
de stratgie
Document
deen
Stratgie
pour la croissance
et lemploi2015
SDEA et Analyse
et perspectives
Stratgie
Nationale
dassainissement liquide MINEE 2011
PLAN DECENAL DE SALUD PUBLICA 2012-2021

2021
Document
National de
Mars 2005
2015
http://www.minsalud.gov.co/Documentos%20y%20Publicaciones/Plan%20Decenal%20
2013
Campaa Nacional de Le
8/11/1973
2012
2017
Plan National de Dveloppement (PND 20122015
DSCRP 2
2010
2015
Saneamiento tiene cobertura universal para
2030
54
Environmental Health
May 2010
2014
2.2009 and 2000 10 000 pe.31.12.2010
Requirements
No date,
are set
because
in the Water
basedAct.
on the
Wastewater
national legislation,requirements
must be collected and treated.
must com
Thi
acilities constructed in rural areasthe
National
in communities
Hygiene
where
and CLTSH
2011;
is launched)
2013
sanitation;
2015;
82%
2015
ODF status for rural and pa
areas.
https://www.riigiteataja.ee/akt/127062013003?leiaKehtiv
49
Rural Water and sanita
March 2012
2015
100
PSGE
2020
80
Draft Sanitation Policy
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85
80
100
75
63
100
98
67
70
65
85
100
100
72
75
63% (JMP 2013); 63.9% 10 October 2011
2035
2010
2014
Aug 2011
2017
Resolution of Drinking water2008-08-27
supply and waste water 2015
management development strate
Target: 43% (2013),
48%
(2015),
Aout2013
61%No
(2018)
Official
Gazette,
2008
104-3975 2018
AnehDhivehiraajjeStrategic
Action
P
Title: Planification de The
Secteur
de lEau,
Assainissement
et de lHygine, Priode
Plan National
dAccs de LEau
Juillet
2004
2015
2013-2018
; Ministere
Pages
12
et 22
2006-12-29
Stratgie
de for
dveloppe
Mai
2015 infrastructure developmen
Instructions
Water
Official
supply
Gazette
and2012
waste
2006 No
water
8-337
management
Programa Nacional Hd
2007-2012
2012
3.3.17. Improve water
2010-2015
2021
national program for the generalization of th
2016
70 % (11 million)
2007
2015
Rural Water Supply (10
2000-2001
2010
National Water plan 20
2005/2004
2017
58% (taux daccs tho Dcembre 2011
2015
2010
2030
2011
2035
June 2013
2015
Plan Estratgico de Gobierno 2010-2014
2009
2014
Plan de Nacional
Gobiernode
2013
07/2013
2018
Poltica
Salud
Nacional
de Sane
17/03/2006
2015
Plan de
Desarrollo
Sostenible
de CONADES
No data
No data
2025
2020
2013
2017
Programme dEau Potab
2005
2015
2002
2015
2010
2015
trategic Framework for
Sept 2003
2014
Rural Water and Sanita
2012
2015
2007
2015
Jun, 2012
2020
2016
description of indicato
2010
2015
Public Health Act 2008
2008
2000
Coverage water supply September 2010
2014
2014
Julthe
9, 2003;
Law ofSep
Ukraine
14, 2011
"On Ratification
2020 of the Protocol on Water and
Access increased
from
2010
2015
MINISTRY
OF ENVIRONMENT
AND
NATURAL RESOURCES
OF UKRAINE
Vanuatu
National Water Strategy 2008 2018
2014
85% of rural people access2000
hygienic water with 60
2020
litters/person/day, of which 45%
100%
of communities se
2013
2032
By
2020:
2008
2015
-(> 72%)
100%National
of rural Wate
people access
clean water that meet
national standards.
National Water Policy
Mar 2013
2015
A3g. Please
A3g. Please
A3g. Please
A3g. Please
indicate the
the policy/plan
that the coverage
for drinking-water where the
where the
target for drinkingin schools as
drinking-water in
drinking-water in
water in schools
documented in the schools coverage
schools coverage
will be attained.
policy or plan (% of target is
target is
expressed.
otherwise stated).
80
100
100
100
95
100
100
100
72
100
93
100
82.5
55
Safe drinking water ac
2010
2014
Single norms on construction

Aug
of 3,
educational
2012
institutions,
2017
logistical supply, general hygi
*(Cabinet
There isofno
separate
target for
water supply
2015
Ministry,
3 august
2012)
100 % (provision centralized drinking water supply systems). Achie

2013
2018
NO EXISTE UNA COBERTURA DEFINIDA COMO META, LAS
2015
School
Health
Policy
1999
ESCUELAS
SE EDIFICAN
EN AREAS
CON ASENTAMIENTO
POBLACIONAL, POR LO QUE LA META DEL 95% AL 2015, TAMBIEN SE APLICA A LA ESCU
2006
2015
National Strategy on
2011
2025
OMD
2015
Les guides pdagogiques relatifs au WASH dans les ordres denseignement maternel, p
Plan National de Dv
12/09/ 2007
2012
2000
2013
2015
2015
2015
2017
100
2009
2020
Operational
Percentage
programme
of population
9.10.2007;
supplied
2009
with drinking
2015;
water
2016
lities for 22,342 schools will be constructed
One WASH or
National
rehabilitated
P
41487
2015
100
Draft
100
PSGE
100
PAGE
2015
86
Jun 25, 2010
75
Dec 2010
2020
70
100
Strategic plan 2011-20
85
100
52
55
100
Improved sanitation at
2001
2015
Schools are supplied with drinking water through water networks.
Targets in the context
1/12/2011
Jun 2013
Complete
2020
53
100
(UNICEF 2012 COARs and EMIS)

National Strategy for the Water Sector
100
No need for a special policy since the whole target population is c

Plan intrimaire MEN, inc. Amis de WASH.
Ministry of Education School Registration Presages all the school will
90
100
70
100
100
100
93
2013
100
100
85
100
1738
100
100
55.4
100
3.3.14. Construct and
2035
2007-2012
2010-2015
2010-2021
already achieved
70 % of actual coverage. There is no target explicitly stated in pol
20 year Long Term Bas 2012 November
2030-2031
2010
2030
2011
June 2013
2015
Por norma todos los centros educativos deben contar con agua po
no data
Joint Order nr.91/704
19/12/2012
20.10.2010
2013
2020
2017
2018
2010-2013
2002

2012
WASH programme in schools 2007
Country paper: www.waterboard.lk
2015
2020
Jun, 2012
2020
2016
100
2010
2014
25
100
100
100
100
Julthe
9, 2003;
Law ofSep
Ukraine
14, 2011
"On Ratification of the Protocol on Water and
WASH interventions
imp
2014
2019
MINISTRY
OF ENVIRONMENT
AND
NATURAL RESOURCES
OF UKRAINE
Vanuatu
Guidelines fo
1999
2012
2015
2013
2032
100
Feb 2008
2015
A3h. Please
indicate the
coverage target
for drinking-water
in health facilities
as documented in
the policy or plan
(% of facilities
unless otherwise
stated).
80
A3h. Please
A3h. Please
A3h. Please
the policy/plan
the policy/plan
that the coverage
where the
where the
target for drinkingdrinking-water in
drinking-water in
water in health
health facilities
health facilities
facilities will be
attained.
expressed.
expressed.
Safe drinking water ac
2010
2014
0
0
The Strategic Plan of
2011
2015
100
* There is no separate
0
2015
100
100 % (provision centr
0
0
100
2013
2018
100
NO EXISTE UNA COBERTURA DEFINIDA
0
COMO META, PERO
100
National
Health
Policy
1995
POR POLITICA
DE
SALUD TODOS
LOS ESTABLECIMIENTOS
0
DE SALUD DEBEN CONTAR CON AGUA
POTABLE. ESTE
100
Programme
nationalEN
d EL CODIGO
2006DE SALUD, CAPITULO
2015
TEMA
SE RESPALDA
0 1992 EN ACTUAL
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100
National Water
SupplySE ESTABLECE
2003 QUE EL AGUA 2025
VIGENCIA.
ASIMISMO
72
OMD
0 DE SALUD DEBE SER
2015
DISTRIBUIDA AL ESTABLECIMIENTO
0
POTABLE.
0 MINISTERIO DE SALUD
DE ACUERDO A INFORMACION DEL
0
EXISTE UNA COBERTURA DEL 98.51%
DE ESTABLECIMIENTOS DE SALUD QUE CUENTAN
0
0
100
0
100
12/09/ 2007
2015
100
2012
2015
82.5
Plan National de Dv
2000
2015
DN
0
0
0
100
2009
2020
Operational
Percentage
programme
of population
9.10.2007;
supplied
2009
with drinking
2015;
water
2016
s 7,272 health centres/ posts will One
be constructed
WASH National
or rehabilitated
P
41487
2015
100
2012
2013
100
0
100
PAGE
0
2015
100
Jun 25, 2010
100
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2015
0
0
65
0
0
0
0
0
100
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0
68
0
75
0
Install filters, reserve tanks
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0
2015
89
100
100
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Long-term Infrastructu
100
70
100
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70% pour les CSB en 2
No formal policy gazet
*
100
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3.3.14. Construct and
80
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100
100
93
100

Policy of drinking water
Economic
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MOH
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Por norma todos los e
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100
100
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100
1202

National Health Policy
100
100
100
100
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80
100
100
National Environmenta
100% of health care ce
100
0
09/03/2012
2035
2004
2010
0
0
0
0
0
0
2007-2012
2010-2015
2010-2021
0
already achieved
0
0
2012-2016
0
0
2010
2030
0
June 2013
2015
0
0
19/12/2005
0
0
2017
2013
2017
0
2010-2013
2002
0
0
2012
2015
2007
2017
0
0
0
2020
Jun, 2012
2016
0
0
0
2010
2014
0
0
2014
2019
0
0
2016
2012
2015
2013
2032
0
Apr 2001
2015
A3i. Please
A3i. Please provide A3i. Please provide A3i. Please provide
indicate the
the title of the
the date of the
the year that the
policy/plan where
coverage target
for hygiene
the hygiene
the hygiene
for hygiene
promotion as
promotion
promotion
promotion will be
documented in the coverage target is coverage target is
attained.
expressed.
population unless
otherwise stated).
50
80
80
100
> 80
80
100
100
100
75
22
44
100
100
55
Hygiene awareness for

Plano de Desenvolvime
2010
2013
2014
2025
Achieved by the moment as a result of realization of number of sta

2013
2018
PROGRAMA DE EDUCACIN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA)
National
Health Policy
DISMINUCIN
EN UN 10%1999,1981
DE PREVALENCIA DE ENFERMEDADES PARASITARIAS Y DIA
EL 80% DE LA POBLACIN ESTUDIANTIL HA DESARROLLADO EL HBITO DE LAVARS
Politique
nationale
de
2004
EL 80% DE
LAS UNIDADES
EDUCATIVAS
MANTIENEN 2015
SUS ESPACIOS LIBRES DE BASURA
EL 80% DE LAS UNIDADES EDUCATIVAS TIENE LAS CONDICIONES SUFICIENTES PARA
30%
Millennium
Development
2005;
2011 Goals
(CMDGs)
2015;
EL Cambodia
50% DE LAS
UNIDADES
EDUCATIVAS,
CENTROS
DE2025
SALUD., EPSA Y GOBIERNOS M
OMD
2015
100%
NationalINTEGRALES
Strategy onDE
Water
Supply and
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MUNICIPALES
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Politique et stratgies nationales de lAssai
2015
Health Promotion Charter

Programa Bandera Azul 36481-MINAET-S
Programa de promocin de Salud.
2007Objetivos de trabajo
2015
del MINSAP Obj No 1:
Plan
National el
deestado
Dveloppement
2000;
(PND
2012-2015)
2015
Incrementar
de
salud2012;
de
la2014
poblacin
y su satisfaccin
con los servicios. En t
Quinquennal
Ecole
2013
2017
Plan National
de Dveloppement
Sanitaire (PND 2012-2015)
Documents de Politique et de Stratgie Nationale dHygine Communautaire (en cours
87
Communication Strategy for hygiene
2013 and Sanitation 2013
2016
fferent national regulations, over For
example,
the
Health
Nohygiene
date,
Board
because
requirements
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based on
forthe
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Hygiene
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2015
https://www.riigiteataja.ee/akt/111102011003
-National
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food
100
Health
Welln Under review
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eating (67%)
100
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100
Health Promotion Policy
2030
100
43
National Behaviour Cha
Jun 2011
2015
80
100
80
40
Rural Sanitation and H
4th July, 2011
2022
Ministry of (NCS-(2008-2012)
Health Law promotes
andhygiene.
updated (2013-2017)
There is a national policy for health awareness, in addition to a project that supports
Also, a National Communication Strategy (NCS) for healthy life styles
100
NA
80
100
100
100
70

Aug 2011
2017
Bas sur la dclaration ci-aprs (3.3.5 : page 28 du secteur
2018 Plan de mise en
oeuvre) : La population cible est compose de toute la population
-Plan
stratgique
de promotion
des pratiques
l'assainissement
grand impact
malagasy.
Remarque
: il existe-2011
galement
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cibles -2015
pour
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-2012
et de2018
prise- Comme
en charge
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deslaintoxications
lies
aux produ
marketing
pour les
jusqu'en
c'est
politique que
modifier
El Programa
Nacional
2007-2012
les
comportements
endmatire
d'hygine sensibilisation devrait tre accompagne
3.6.6.
Participate actively
in2010-2015
programmes organized
2010-2021
for World Water Day and by intern
de l'assainissement
marketing.
Hygiene Control Progra
permanent programme
2020
In
national
policy
and
plans,
hygiene
promotion
is
always
embedded raising
in sanitation
proga
4.2. Extensively use the media in informing, training and awareness
activities
Under 5 year National Health Plan ( Health Promotion) (
RuralSupport
Water Supply
and initiatives
2004concerning the establishment
2017
4.3.
community
of healthy environme
2006-2015
2010
2030
MOH 5 years Plan
2010
2006-2015
MRMWR 5 years plan
Plan delMunicipality
Proyecto Educativo
Higiene y Adecuado Lavado de Manos
Muscat
5 years de
plan
Dhofar Municipality 5 years plan
Norma tcnica de prom
20/04/2011
100
100
100
100
100
100
80
100
37
100
100
100
31
75
NA
NA
National program for

GD 658/2007
2015
Health Sector Strategic Plan http://www.moh.gov.rw/fileadmin/templates/Docs/HSSP_III
2012
2018
PNDS
2018
Environmental
Health policy 2009
2010-2013
2002
Rural Water and Sanita
Sri Lanka National Hea
National Programme of h
Food and Drinking Wat
2012
2007
2012
2015
2016
2016
30.10.2010
Jun, 2012
2016
Coverage rate for institutions per

1997
health control
1997
100% Annually
- the national program for the prevention of waterborne diseases
Sanitation
Ca for health
2014
2019
-National
The national
network
monitoring of drinking
water in the border areas.
100
Vanuatu Guidelines for Health-Promoting Schools 1999
100
50
Sanitation and Hygien
2013
2032
Sep 2011
2015
A3j. Please
A3j. Please provide A3j. Please provide A3j. Please provide
indicate the
the title of the
the date of the
the year that the
policy/plan where
coverage target
for hygiene
the hygiene
the hygiene
for hygiene
promotion in
promotion in
promotion in
promotion in
schools as
schools coverage
schools coverage
schools will be
documented in the target is
target is
attained.
expressed.
facilities unless
otherwise stated).
80
2010
2014
80
Plano de Desenvolvime
2013
2025
80
100
near 100
80
100
100
100
75
65
Reform program in education sector

1999 (1999-2013 biennium)
2017
National standards and curriculum in general education (2013)
Achieved
by the moment as a result of realization of number of sta
www
kurikulum.az

2013
2018
PROGRAMA DE EDUCACIN SANITARIA Y AMBIENTAL "SOMOS AGUA" (PESA/SENASBA)
School
Health Policy,
S 10% DE
1999
DISMINUCIN
EN UN
PREVALENCIA DE ENFERMEDADES PARASITARIAS Y DIA
EL 80% DE LA POBLACIN ESTUDIANTIL HA DESARROLLADO EL HBITO DE LAVARS
Politique
de
2004
2015
EL 80%nationale
DE LAS UNIDADES
EDUCATIVAS
MANTIENEN
SUS ESPACIOS LIBRES DE BASU
EL 80% DE LAS UNIDADES EDUCATIVAS TIENE LAS CONDICIONES SUFICIENTES PARA
National
Water
Supply
2003
EL 50%
DE LAS
UNIDADES EDUCATIVAS,
CENTROS 2025
DE SALUD., EPSA Y GOBIERNOS M
OMD
MUNICIPALES INTEGRALES DE EDUCACIN SANITARIA2015
Les guides pdagogiques relatifs au WASH dans les ordres denseignement maternel, p
100
Health Promoting Schools
100
40
55
Programa Promocin d
Arrt N 0041/MEN/CAB
2007
2012
2013
2015
2015
2017
ation,requirements must comply constantly

100
100
100
100

National standards 2
Draft
2003
Dec 2010
2030
2015
80
100
20
80
55
Outcome Budget 2014-15
2015
Health Promotion
2001
2014
Strategy of Ministry of Health / Directorate of School Health raises awareness among s
75
50
25
100
100
80
NA
NA
NA
National Health Sector
2013
2017
The WASH Sector Strategic Plan (2011)
2015
Plan intrimaire MEN, inc Amis de WASH
School curriculum will cover Hygiene promotion
Plan stratgique de pr
2011
2015
2007-2012
3.6.3. Develop and impr
2010-2015
2010-2021
Hygiene100
Control Programme of drinking water + Health Programme of monitoring
2020
solid and liquid sanitation
s embedded in sanitation programs. So there are no explicit targets for hygiene promotion, however they are included i
100
20 year Long Term Bas 2012 November
2030-31
100
2017
100
100
do de Manos

MOH 5 years plan : Sch
2010
2010
2030
Plan del Proyecto Educativo de Higiene y Adecuado Lavado de Manos de la Direccin d

19/12/2012
100
100
National program for h

Draft National policy
GD 658/2007
2012
100
Regulation on the protection2010-2013

of2002;
population
extension,
from communicable
renewal, 2014-2015
diseasesthe
with
adoption
Programm
Primary National Curriculum
2007, 2008, 2009, 2010
1522
60
2015
2017

2012
2015
Health promotion acceleqcation
2007
programme (Gol/ Silver/
2020
Bronze for schools)
Health related subjects are included for Grade 01 09 in the curriculum
Students in first and f
2007
Continuous process
100
Jun, 2012
2016
100
45
Coverage rate for institutions per health control

100% Annually
-Promotion of hand hygiene in schools
Hand washing pints ins
2014
1990
100
Annual and strategic p
2010 /2013
2032
100
Feb 2008
2015
2019
100
A3k. Please
A3k. Please
A3k. Please
A3k. Please
indicate the
the policy/plan
that the coverage
for hygiene
where the hygiene where the hygiene target for hygiene
promotion in
promotion in
promotion in
promotion in
health facilities as health facilities
health facilities
health facilities
documented in the coverage target is coverage target is will be attained.
expressed.
facilities unless
otherwise stated).
80
2010
2014
80
2025
2013
2025
80
100
The State Program on Poverty Reduction and Sustainable Development in the Republic
Achieved by the moment as a result of realization of number of sta
100
50
100

2013
2018
PROGRAMA DE EDUCACIN 06.06.2012
SANITARIA Y AMBIENTAL "SOMOS
2016
AGUA" (PESA/SENASBA)
National
Health
Policy
1995
MUNICIPALES
INTEGRALES
DE EDUCACIN
SANITARIA
100
Politique nationale de lhygine

2004;
publique
2008
Politique nationale de lhygine hospitalire
2003
OMD
100
75
2015; 2015
2025
2015
28
100
80
100
50
55
Infection control & promotion

80% del personal de lo
2007
2013
Programa Promocin d
2007
2015
1 Document de Politique
Jun 2011;
Nationale
2009;en
2013-20152015;
Scurit des injections
2012; 2015
et Gestion des Dchets M
Feuille
de route
du G
2011 Hospitalire et 2015
1
Document
de rfrence
en Hygine
Lutte contre les infections nosoco
2 Plans Stratgiques ont t labors :
le Plan national de gestion des dchets Mdicaux PNGDM 2009-2011
puis le Plan National dHygine Hospitalire, de scurit des injections et de Gestion d
100
100
100
100
100
2012
2013

The Strategic Plan of t
Dec 2010
Jan 2011
2030
2015
2013
80
alth raises awareness among stu Ministry of Health Law and General Health law promotes hygiene.
70
75
NA
100

1500 CSB Amis de WASH mis en
2009
place - 2012
100
Health
Master
2006
- 2015
Ministere
de laPlan
Sante
et du
Planning Familial ; (PNS en cours dactualisation)
80
-Plan stratgique de prvention2012
et de contrle des infections
2016 en milieu de soins
-Plan de gestion des dchets biomdicaux
El Programa Nacional de Salud (PRONASA) 200
2007-2012
Prevent from negative
2008-2011
2008-2011
100
Hygiene Control Programme of drinking water
2020
n, however they are included in sanitation targets.
100
Under 5 year National
2012
2016
100
2017
100
100

MOH 5 years plan Infec
2010
2010
2030
do de Manos de la Direccin de Promocin de la Salud que se coordina con MEDUCA, UNICEF y socios
100
100
100
100
National Strategy on
Healthcare waste mana
PNDS
Sri Lanka National Hea
100
100
100
GD 1032/2013
2016
2008
2009
2018
2010-2013
2002
2012
2007
2015
2016
National Health Strategy of population of Republic of Tajikistan fo

Jun, 2012
2016
Coverage rate for institutions per health control

100% Annually
-Promotion of hand hygiene in health facilities
interventions
imp infections
2014
-WASH
Prevention
of nosocomial
1990
2019
100
National Policy and Strategy for Healthy Islands 2011 - 2015
100
100
2013
2032
Apr 2001
2015
Question A4
Question A5
Question A6
A4i. Please
A4ii. Please
A5. Please indicate A6a. What is the
indicate what
indicate what
what types of
approximate
types of sanitation types of drinkinghygiene promotion population served
facilities are
water facilities are
activities are
by formal urban
considered in your considered in your considered in your sanitation service
target coverage. If target coverage. If target coverage.
providers
other criteria are
other criteria are
(millions)
also used please
also used please
also describe (e.g. also describe (e.g.
connection to
distance, volume).
Flash
latrine,facility).
pour flasBore wells with hand pTraining community inf
5
treatment
Casas de Banho munidas
Rede Domiciliar; Pequ Promoao de Campanhas
8.424
POR RED PUBLICA N POR RED PUBLICA, NO OBSTANTE SE CENSAN
12.5
Mechanical treatment Purification
fa
by silica f Visual propaganda: the
2.5
Individual or shared laIndividual or shared w Following hygiene prom
6
Provision population c Provision population c Provision of hygienic
7.1
Latrines VIP double Forages Pompe Mot1. Le lavage des mains leau et au savon 2. Lutilisation et len
1. Pour Flush Toilet 2 1. Gravity Fed System 1. Handwashing at crit
0.221
EL SANEAMIENTO MEJO
AGUA POTABLE MEJORA
EL SERVICIO NACIONA
4.07
Centralised sewerage sc
Public Standpipes at 4Washing hands after using sanitation facilities. Hand-washing, H
Atendimento adequado:
Atendimento adequado:
Elaborao e distribu
89.5
En milieu rural, sont p En milieu rural, sont p Lavage des mains au sa
1.1
-WC raccord : 1) l- Source Amnage (SA)
En cours dlaboration
0.05
Improved facilities ar For urban water supply
Hygiene promotion aims
4.23
Latrines amliores ; Adductions dEau PotaCampagnes dhygine et salubrit, Modules de formation en ma
1. Latrine amliore Systme AEP : centre u1. Lavage des mains 2. Gestion des excrta 3. Gestion E.U dom
LAssainissement prend
Le pompes motricitPromotion de lhygine
6
Sector urbano: ConexiSector urbano: Conexin a red de Agua Potabl
15.13
En Colombia los siguieEn Colombia y de acuer
Hacen parte de la promocin de higiene, los siguientes program
Raccordement au tout-- lgot; raccordement une fosse septique
2.017
There are no central wa
Community UV TreatedHandwashing
w
and hygiene promotion, vector control, safe drinki
Mayoritariamente se usa
La mayora de los sist - Programas como: El l
1.096
Alcantarillado pblico, Acueducto pblico conAcciones intersectori
8.22
Latrines VIP, Foss Systme hydrauliqueDGIHH/ONEP : Ralis
8
- Installations amlio En milieu rural : - Fo -Activits de Communication pour le changement social et de co
Alcantarillado sanitari Conexin domiciliar Enfoque hacia grupos e

0.6428
Ventilated Improved P Improved water syste
Water handling and use; Food hygiene and
Target coverage incorpTarget coverage incorp Reconstruction and de
1.063
Ethiopia concurs and us
Ethiopia concurs and usIn Ethiopian context, hygiene refers to practices associated with
For urban: connectionFor urban: Water Autho
Health promotion incl
0.425
En zone urbaine : AssaRseaux dAEP en zoneIEC aux populations Fo
1
Flush or pour flush to Piped water (into dwelHand washing with soap
0.5
Progress on sanitation Progress on sanitatio Public awareness prog
2.39
Water Closet (WC), Vent
Pipe network, Small ToMethods: Community, household and school sessions Home
Latrines VIP ; latrines Installations : Forage Assainissement Totale
0.9
3
De acuerdo a la Ley Ma
De acuerdo a la Ley Ma
De acuerdo a la Polti
3.77
The following type of sPipe water supply wit Mass media campaign Mobile media campaig
Improved sanitation foThe group of drinking- The fifth target from
0.71
Execution of collectio Execution of water transmission, distribution
21.3
Sanitation refers to
Adequate water supplie
Hygiene promotion inclu
3.4
Centralized and decentCentralized and decentHygienic regimen and sk
7
Improved sanitation me
Piped water into dwelliHand washing with soa
2.093
Central canalization coThe centralized utilit Trainings for the repre
0.43
Piped sewer system; sep

Piped water into dwelliNational Plan of Action for Rural Water Supply, sanitation and Hy
Networks Lifting Sta Networks Pumping Sta
Training Training Mate
3.57
Urban:
1.
Urban Piped water - HoThough there are no se
0.007
-Covered Pit latrines - -Hand Pump on protect
-School Health Clubs -Household Water treatment -Electronic an
Water services must be
Water services must beHygiene promotion activities are considered on education and t
C'est le mme que le JC'est le mme que le JM
Activits classiques:
0.278
Human excreta disposal
Treated water ( usuall Hygiene promotion IEC
0.062567
Les Latrines traditionnPompes Motricit HuPromotion du lavage des mains au savon, le traitement et la bon
- Rseau dgout - LatRobinet (branchementLAssainissement
d
total
0.069
*Con drenaje conectado
*Con agua dentro de laLas establecidas en e
96.5
Sanitation facilities a 1. Centralized drinkingTo reduce community, n
0.365
Access to sewerage is Access to drinking wate
- Awareness and educati
13.33
Connection to the se Bore or borehole wit Use sanitation facil
0.68112
Population Coverage(6x10
Tap water into the dwelClean Hand, Clean Food
2.46
Improved sanitation serv
Improved sources of dri
Hand washing with soap
1.55
Assainissement autono
Les types dinstallati - ATPC, SARAR, PHAST - Campagnes IEC / CCC; - journe de lava
Limited Central Sewerag
Pipe Borne Water, BoreCampaign against Open Defecation, Hand washing Campaign, C
Sanitation Network Sep
Water Network Tanker National
(
awareness
/
1.9
Facilitating the proces Provision of safe drink Healthy and livable en
38.85
En los datos de los cenSegn el Atlas Social Actividades: Prctica
1.773
Con arrastre de agua co
Redes de abastecimienEscuelas y Juntas de
0.6
URBANO Red de alcantar
URBANO Red de distribu
Educacin sanitaria Es
17.3
Refer to NEDA board 12,
Refer to NEDA Board r-Personal hygiene -Handwashing
In our target coverage In our target coverageIn our target covera
1.1
% of people with accesPercentage of people Percentage of Food establishments with satisfactory hygiene sta
Pour lassainissement Borne fontaine, Pompe - Les programmes dea
3.566
Regulation on the protRegulation on the prote
- Informing population
4.223042
Improved Sanitation Faci
Improved Water Sources
Hand Washing with Soap, Cholera awareness raising programs, S
Facility: The infrastru a) Basic level defined as 25 litres/person/day (or at least 6000 litres/household/month)
Includes flushed to pipIncludes water that is Hand washing, CLTS, House to house visits, school Hygiene club
Flush or Poor flush t Piped water in to dwe
To strengthen leader
7
Improved latrine and The distance to accessHand washing with soap after defecation and before eating Con
Universal sanitary facilPublic water supplyingUniversal hygiene standards and activities to promote them are
In cities and towns, th Centralized and decentThe issues of hygiene
0.95
Basic sanitation: 1. HyProtected water sourceHand washing with soap (HWWS), use of latrine through demand
- Assainissement de baLes ouvrages deau pot- Le traitement et le
0.285197
-all connected to treatm
Every household is welUrban Areas- Public aw
0.064
* Connection rate: Num
* Coverage rate: the pHealth coverage rate :
6.148
A latrine whether share
Rural & Urban: - Prote Our hygiene coverage only looks at hand washing with soap in h
The centralized systemCentralized drinking wDrinking water intended for human consumption must meet the
1. Improved Pit Latrine1. Household piped wat
1. Hand washing with soap by using running water 2. Drying ute
En materia de saneamie
Agua potable- fuentes mejoradas En materia d
1.77
VIP, Water seal, water Rural supplies number
Schools and healthcare facilities
Hygienic latrines are l 1) Piped water (from aHand washing with soap
25.8
- Improved sanitation Improved drinking wate
Hand Washing Campaigns
0.58
Urban water supply and
It should be safe, cost Practically, It is al
2
Urban Areas: Flush or p
Urban Areas: Piped wa
A person is considered to have access to improved personal hyg
A6a. What is the

A6a. What is the
A6a. What is the
A6b. What is the
approximate
approximate
approximate
approximate
population served population served population served population served
by formal rural
by formal urban
by formal rural
by community
sanitation service
drinking-water
drinking-water
urban sanitation
providers
service providers service providers service providers
(millions)
(millions)
(millions)
(millions)
3
2.016
3
4
1
6.264
3.62
23.5
0.465722
3.5
1.4
12
36
72
2
0.7
7.2
1.4
0
au savon 2. Lutilisation et lentretien des latrines 3. Lhygine du milieu 4. Lhygine de leau de boisson 5. Lhygine d
0.221
0.513
1.31
6.32
2.21
on facilities. Hand-washing, Household hygiene surveys. Ensuring provision of sanitary facilities and promotion of clean
1.1
148
7
0.6
3.7
7.8
0.72
4.7
1.99
, Modules de formation en matire
8.7
es excrta 3. Gestion E.U domestiques 4. Gestion des ordures mnagres 5. Hygine en milieu scolaire 6. Hygine indiv
0.6
2
15.7
igiene, los siguientes programas: 1. Estrategia de Entornos Saludables, Escuela Saludable y Vivienda Saludable. 2. Lava
0.339
2.042
0.304
ion, vector control, safe drinking
0.015143
2.656
0.284
1.3
8.3
2.2
0
2.5
12
8
le changement social et de compor
15
16
0.05
0.18
0.9743
0.3674
0.4223
0.9
0.87
0.32
rs to practices associated with ensuring good health and cleanliness. This includes hand washing with soap or substitut
0.423
0.425
0.423
1.2
0.15
0
0.4
0.5
0.4
2.39
d and school sessions Home, community and school inspection Mass campaigns Topics: Safe excreta disposal
3.8
4.4
1
1.08
422.1
0.088
0.028
1
0.196901
0.1
4
1.53
8.33
54.2
4.84
11
7.917
1.8
1
1.76
351.4
16.3
0.96
4
5.644
3.4
2
1.26
6.363
ater Supply, sanitation and Hygie

1.02
0
3.5
0
0.1
0.16
0.3
1.04
Water treatment -Electronic and Print Media publications and training -Community hygiene promoters
considered on education and training, abidance of legal standards. Health education is included in the curriculum throu
0.093
2.919
0.379
0
0.06173
0.062567
0.021752
u savon, le traitement et la bonne c
3.18456
7.072988
0
0.752
0.141
0.006
70.1
95.5
80.3
0.164
1.123
0.594
19.05
12.53
5.72
4.03967073
0.8641235
6.7
5.4
10.73
0.15
0.65
4.46
es IEC / CCC; - journe de lavage d
2.088
9.022
n, Hand washing Campaign, Campai
53.65
74
0.8
1.9
0.8
7.21
37.55
16.83
23.95
0
2.333
0.497
0.1
1.8
2.4
0.029
18.8
0.3
s with satisfactory hygiene stand
2.486
1.4
0.1
1.2
5.692
5.672
4.417534
1.470865
awareness raising programs, Schoo
1
6000 litres/household/month),
31.26
17.1
use visits, school Hygiene clubs, Talk show (Radio Messages), posters, hygiene promotion sessions (community and scho
3
ecation and before eating Control
7.13
15.35
activities to promote them are considered The Ministry of Health in collaboration with the Ministry of education and scie
0.17
2.1
2.4
use of latrine through demand creation approach (PAKSI. CLTS), hygiene education and promotion in school (curriculum
0.077132
1.234
2.46
0.004
0.064
0.004
0.184
7.2
1.8
at hand washing with soap in households and schools
n consumption must meet the following hygiene requirements : be safe in the epidemic and radiation terms, have favor
ng running water 2. Drying utensils using dish racks (rural areas) 3. Personal hygiene (Oral hygiene etc)
2.94
0.03
0.044
0.2
18.2
51.6
0.0361
2.22
3.6
cess to improved personal hygiene at the household level if he/she has access to the following:- a hand washing facili
A6b. What is the

A6b. What is the
A6b. What is the
A6c. What is the
approximate
approximate
approximate
approximate
by community
by community
by community
by informal urban
sanitation rural
urban water
rural water service sanitation service
service providers service providers
providers
providers
(millions)
(millions)
(millions)
(millions)
0.45
0.5
7.5
5
1
0
0
eau de boisson 5. Lhygine des denres alimentaires.
0.476
6
0
2
0
0
cilities and promotion of cleanliness in households, institutions and commercial establishments
milieu scolaire 6. Hygine individuelle 7. Entretien des ouvrages

0.2
6.5
1
1.58
y Vivienda Saludable. 2. Lavado de manos. En Colombia, a travs del Ministerio de Vivienda, Ciudad y Territorio, adelan
0.1
0.41
0
0.63
0.1
0.5
0.0252
0.0189
1.5
0.05
washing with soap or substitute and water at critical times most notably after defecation or before contact with food an
0
0
0.15
0.5
ics: Safe excreta disposal Hand washing with soap or ash Household water treatment and safe storage Enviro
2
1.26
11.715
0.009915
3.541
0.007191
0.777
6.793
1
1.26
1.56
1
0.341985
promoters
cluded in the curriculum through health education programs in schools. The health specialist is participating in persona
0
0
6.037
0.182
0.00109
0.001794
0.852691
0.235
0.138
0.94
2.65
54.11
0.5
1.6
0.065
sessions (community and schools)
0.076
0.15
0.9504
3.23
6.88
15.41
18.22
1.584
0.16
2.43
0.025
1.3
0.726
0.5
2.9
0.136
0.065
6.6
Ministry of education and science, according to the National Strategy for prevention of oral diseases in children of 0-14
romotion in school (curriculum,

1.58
nd radiation terms, have favorable organoleptic properties and harmless chemical composition.Hygienic evaluation of th
al hygiene etc)
3.3
6.9
wing:- a hand washing facility with water, and soap or ash; a bathing facility with water which ensures privacy for th
A6c. What is the

A6c. What is the
A6c. What is the
A6d. What is the
approximate
approximate
approximate
approximate
by informal rural by informal urban by informal rural
by self-supply
sanitation service
water service
water service
urban sanitation
providers
providers
providers
service providers
(millions)
(millions)
(millions)
(millions)
0.3
6
0
38
14
5
0
1
0
0
18
0.1
0.3
1.2
nda, Ciudad y Territorio, adelanta campaas de lavado de manos y cultura del agua con el fin de que capacitar a las com
0.015143
3.037
0.2
0.022
0.0028
or before contact with food and strict observation of the safe drinking water chain.
0
0.1
0.1
0
0.1
0.2
ment and safe storage Environmental hygiene Food hygiene Personal hygiene Menstrual hygiene
0.44
1.01
0.7
0.032916
1
2.43
0.44
0.115
0.5
0.207264
0.065
0.3
0.360985
0.44
33.307
1.378
0
0.001
list is participating in personal hygiene skills training.

1.774
0
0
0.001
1.83
0.32
0.455
0.75
0.15
0.758
0.85
2.388
0.06
0.01
0.62
0.02
5.18
0.061
0.2
14.43
0
0.04
2.59
0.462
0.2
0.4
1.3
2.9
2.77992
13.29
0.68
0.1
2
1
4.7
al diseases in children of 0-14 years in the country for the period 2008-2018, has started promotional activities / presen
1.4
1.084
sition.Hygienic evaluation of the safety and quality of drinking water by conducting epidemiologic indicators of safety (
1.16
0.044
0.9559
2.83
4.4
er which ensures privacy for the users; a water transport and storage container that is closed to prevent contaminatio
A6d. What is the

A6d. What is the
A6d. What is the
approximate
approximate
approximate
population served population served population served
by self-supply rural
by self-supply
by self-supply rural
sanitation service
urban drinkingwater service
providers
water service
providers
(millions)
providers
(millions)
(millions)
0.4
0.5
90
10
0
28
0
0.037
0.005385
1.4
6.7
8.1
0.051
0.2
0.252
0.4
0.0297
0.0907
Note: Total Populatio

In the Republic of Bela
Informations non dispo
b and c does not apply
NOTA: POBLACION PRO
Observaes sobre os i
Concernant le nombre d
La prestation des ser
3.197
9.01
Existence de nombreux
Forage install par le
0.6
0.12
La mairie intervient d
s/i: sin informacin
l fin de que capacitar a las comunidades para hacer un uso racional del recurso
Poblacin Total del pa
nstrual hygiene
4.1
0.03
A6e. Other
comments
0.1
0.3
0.01
0.15
0.05
2.105
2.15
0.17
0.73
21.343
0.407
0.01165
15.227
0.601
1.59
0.00729
0.3
5.02097
2.105
0.272
All wastewater is on-s

See doc for exact spli
Prestataire priv : SOD
Les activits dassaini
The 182,211 rural po
Sanitation data for fo
Data entry note: only
Rural drinking water i
Les prestations fourni
The Multiple Indicator
Information about 201
See supporting documen
En milieu rural 272 mi
Notas: De acuerdo a pr
52.767.576 in rural ar
* Population covered
Information presented
Most of the water servi
Currently more than 70
0
0.64
1.867
0.225429
0.713
0.264647
0.833
0.714
0.364
2.125686
22.35
11.1
0.0069128
5.1
3.22
58.92
0.672
1.7
6.7
8.97
0.63
22.01
0
0.08
88.98
0.011
0.1
1.2
Considering on populati
In term of network cov
Previously on-site sa
No Data Available fro
Absolute majority of p
Les chiffres prsent
-Plusieurs partenaires
Laccs en assainissem
**Situacin del Subsec
Morocco's population is
Given in percentage. S
The above data have be
FCT Data as baseline fo
Sanitation services av
Source: Pakistan Soci
Figures for 2010
0.01
Data mentioned above d

Guidelines and strateg
Les types de prestatai
1) (drinking water) Es
The Major provider of W
All people in South Afr
No disaggregated data
7
1.59
Strategic plan of Acti
promotional activities / presentations on oral hygiene for students in first and See complete responses
5.2
0.5
The majority of the po
See districts and popu
Les donnes daccs a
3.316
-The public drinking w

The populations served
miologic indicators of safety ( microbiological, parasitological ) , sanitation chem
For information: Nati
0.15
0.2
0.22
0.04
0.044
0.1
0.2
Aclaraciones a A6 - E
No central wastewater t
0.6242
Source: Annual Water
12.45
8.83
These figures are based
losed to prevent contamination and is elevated at least 50 cm above the ground;
Disaggregated data not
Question A7
A7a. Do plans
A7b. Do plans
A7c. Do plans
A7d. Do plans
include specific
include specific
include specific
include specific
measures to keep
measures to
measures to
measures to safely
rural water
improve the
rehabilitate broken empty or replace
supplies
reliability and
or disused public latrines when full
functioning over continuity of urban latrines (e.g. in
and what is the
long-term and
water supplies and schools) and what
level of
what is the level of what is the level of
is the level of
implementation?
implementation?
implementation?
implementation?
0.2
0.5
0
0.5
1
1
0.5
0.5
0
1
0.5
0.5
0.2
0.2
0.2
0.5
0.5
1
0
0.2
0.5
0.5
0.5
0.5
0.2
0.5
1
0.5
0.5
1
1
0.5
0
0.5
1
1
1
0.5
0.5
0.5
0.2
0.5
1
1
0.5
1
0.5
1
0.5
0
0.5
0
0
0.5
0.2
1
0.2
0.2
0
0
0.5
1
0.2
0
0
0.2
0
1
1
0.2
0
0
0.2
0.2
0.5
1
0.5
1
0.2
0.5
0.2
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
1
0.5
1
1
0.5
0.5
0.5
0.2
0.5
0.5
1
0.2
0.5
0.2
0.5
1
0
0.5
0.5
0.2
0.2
0.2
0.5
0.5
0.2
0.2
0.5
0.2
0.5
0.5
0.2
0
0.5
0.2
0.5
0.5
0.2
0.2
0.5
0.2
0.2
0
0.5
0
1
1
1
0.5
1
0.5
0.2
0.5
0.2
0.2
0.2
0
0.2
0.5
0
0
0.2
1
0.5
0.5
0
0.2
0.2
0.2
0.2
0
0
0.2
0.2
0
0
0.5
0.5
0.2
0.5
0
1
0.5
0.5
0.2
1
0.5
0.5
0.2
0.5
1
0.5
1
0.5
0.5
0.5
1
1
0.2
0
0.2
0.5
0.5
1
1
0.2
0.5
0.5
0.5
1
1
1
0.2
1
0.2
0.5
0.5
0.5
1
0.2
0.5
1
0.5
1
0.2
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
1
0.5
0.5
0.5
1
1
0.5
0.5
0.5
1
0.5
1
1
1
0
0.5
1
0.5
1
1
0.5
0.5
1
0.2
1
0.5
1
0.5
1
0.5
0.5
1
1
1
0.2
0.5
1
1
1
0.5
0.2
1
0.2
0
0.2
0.2
0.5
0.2
1
0.5
0.2
0.2
0.2
0.5
0.2
1
0.5
0
0.5
1
0.2
0.5
0
0
1
0.5
0.5
0.5
0.2
0.5
1
0.5
0.5
0.2
1
0.2
1
0.2
0
0.5
0.5
0.2
0.2
0.5
0.2
0
0.5
0.2
0.5
0.2
0
0.5
0.2
0.2
0.2
0.5
0.2
1
0.2
0.2
0.5
1
0
0
0
0.2
0.5
0.5
0.5
0.5
0.2
0.5
1
0.2
1
0
0.5
0.5
0
0.2
0
0.5
0
0
1
1
0.2
1
0
0
1
0.5
0.2
0.2
0.2
A7e. Do plans
include specific
measures to reuse
wastewater and/or
septage and what
is the level of
implementation?
0
0
0.2
0.2
0
0.2
0
0
0.2
0.2
0.5
0.2
0
0
0
0
0
0.2
0.2
0.2
0
0
0
0.2
0.2
0
0
0
0
0
0
0.2
0
0.5
0
0.2
0.2
1
0.5
0.2
A7f. Do plans
A7g. Do plans
A7h. Please
include specific
include specific
describe any other
measures to
measures to
significant
ensure drinking- address resilience
measures to
water quality
to climate change improve services.
meets national
and what is the
standards and
level of
what is the level of implementation?
implementation?
0.2
0.2
0.5
1
0.5
1
0.5
0
0.5
0.5
1
1
0.2
0.2
0.5
0.5
0.5
1
1
0.5
0.5
0.5
1
1
0.2
0
0.5
0
0.5
0.2
0.5
0.2
0.5
0.2
0.2
0.2
0.5
0.2
0
0.5
0.2
0.2
0.5
0.5
1
0.5
1
1
1
0.5
1
0.5
1
0.5
0.2
0.5
0.5
1
1
1
1
0.5
0
0.5
0.5
0.2
0.2
1
1
0
0.2
0.2
0.2
0.5
0
1
0.2
0.2
0.2
0.5
0.2
0.5
0.5
0.2
0.2
0.5
0.5
0.5
Ministry of Urban Deve

Planos Directores de
POLITICAS SOCIALES
1.Construction and reco
Communities need to be
When implementing projects for the const
Stratgie nationale d
Nationwide rolling out
ACTUALMENTE SE ESTA
Generally Botswanas w
1) Melhoramento da gu
Pour leau potable en
- Projet de Dcret por
Water Safety Plans f
Mise en place systmat
Les normes en vigueurs
1 El Ministerio de Ob
En algunas ciudades se
Water Safety Plan for Rarotonga is presen

La mayora de las acti
Programa de rehabilitacin de redes de a
Il existe des programme
1. Le PEVA appuie : le
So far establishment
The quality of public
To improve the quality
Water safety and asset
En tudes
Training and local cap
The Water Resources Co
Commentaire sur le poin
Os Planos / Polticas
En cuanto al agua pota
Survey of water supply
Water safety plan is un
Ministry of water and
The water sector refor

Since 2000 for account of credit means th
0.2
0
0
0
0.2
0
0.2
0.2
0.2
0
0.2
0.2
0.2
0
0.2
0
0
0.2
0.2
0
0.2
0.2
0.2
0.2
0.2
0
0.2
0.5
0
0.5
0
0.2
0.2
0.2
0
0
0.2
0.5
0
0.2
0
0
0.5
0.5
0.2
1
0.2
0.5
0.5
1
0.2
1
0.2
1
0.5
0.5
0.5
1
1
1
0.5
0.5
0.5
0.5
1
0.5
0.5
0
0.5
1
1
1
1
0.5
0.5
1
0.5
1
1
1
0.2
0.5
0.5
0.5
1
1
0.5
0.2
0.5
1
0.5
1
0.5
0.2
0.5
0.2
0
0.5
0.2
0.5
0.2
1
0.2
0.2
0.2
0.5
0.2
0.5
0.5
0.2
0.2
0.2
0
0.2
0.2
0
0.2
0.5
0.5
0.5
0.2
0
0.2
1
0.5
0.5
0.2
0.5
0.2
0.2
0.2
0
1
1
0.2
0.2
0.2
0.5
0.5
0.2
0.2
0
0.2
Water Safety Plans sha

(a) Old asbestos cemen
Concerning c and d poin
Notes : ASS C, d) : Dan
-Il est prvu des com
la vulgarisation et l
El gobierno federal,
- Drinking water stan
- Some projects of was
Community co-financ
Policy about rural w
Users contribution in
- LOrdonnance du 1er
1. Establishment of VL
-Water safety plan -Emergency
Water Supply and Sanit
Segn DISAPAS se est
Respons
Medidas de impacto rp
Water safety plans hav
In Republic of Moldova
District support Unit i
Other significant meas
Development of the Rur
i) Drinking water and
Training of pump mecha
Micro biological & c
Improve monitoring and
See supporting documen
A Single Window has be
Government and NGOs im
a- En milieu rural, l
- The sustainability of
-Improving functional
For information: Natio
1. Formation of Water U
La empresa pblica OSE
One urban WSP in place (Luganville) and 7
- Proper mechanism fo
The following are cons
Rural Projects Managem
There are efforts to re
Question A8
A8a. If there is a
policy/plan for
universal access,
does it explicitly
include poor
populations?
A8a. Describe the

measures used to
inform poor
populations of
their rights or of
government
actions.
A8b. If there is a A8b. Describe the

policy/plan for
measures used to
universal access, inform populations
does it explicitly
living in
include measures
slums/informal
for populations
settlements of
living in slums or
their rights or of
informal
government
settlements?
actions.
1
Communication campaig
1
1
O Programa gua para Todos, para
1 alm de incidir
O Programa
as suas
gua
aces
para
noTodos,
Meio Rural,
para alm
bened
1
Existem igualmente a Estratgia 1de CombateExistem
a Pobreza
igualmente
e os Programas
a Estratgia
Municipais
de Comb
Inte
1
Media; TV
1
Through WATSAN Comm
1
Through WATSAN Comm
menting projects for the constructi
Not relevant for the Republic of Belarus
1
Aucune mesure appliq
1
Aucune mesure appliq
1
Through decentralized
0
1
CAMPAA DE COMUNIC
1
CAMPAA DE COMUNIC
1
These include people i
0
1
1) Medidas para construo e ampliao
1
de sistemas,
1) Medidas
bem
para
como
construo
para construo
e ampliao
de sd
1
Pour
leauno
potable
: les branchements
1 para
promotionnels
Pour
leau
de
potable
lONEA
:dont
Lapprovisionnement
linformation
esta
2) Ainda
h medida
especfica
a comunicao
2) Ainda
no
destes
h medida
direitos
especfica
no mbito
para
da
p
1
Selon
lamunicpios
Politique Nationale
de lEau, les
Principes
dquit
et de
solidarit
Pour
lassainissement
: la
total
des
Pour
lassainissement
dassainissement
: lextension
pour
des
lesaso
pop
Pla
3) Nos
onde
hsubvention
regulao,
so
estabelecidas
3) ouvrages
Nos
municpios
medidas
onde
especficas
h regulao,
para
co
1
Only IDappliqus
poor mechanism
0 aux pauvres et autres catgories
seront
en vue dassurer
0
0 leau et de lassainissement pour
vulnrables, laccs au service de
1
Comit
de
gestion,
ca
1
de gestion, ca
rpondre leurs besoins fondamentaux
unComit
prix abordable.
1
Campagnes
de
sensibili
1
Campagnes
de sensibili
Pour cela les mesures suivantes seront appliques :
1
Ley
de Subsidio
(Se aplica
al sectorqui
urbano
y rural)aux pauvres et
Cration
de conditions
tarifaires
permettent
1
La Corte
Constituciona
1
Labesoins
Corte
Constitucional
mediante
En
el sector
rural
los Gobiernos
regionales
deben
definir
las prioridades
para lasentenc
inversi
autres
groupes
vulnrables
de satisfaire
leurs
1
Campagne
deen
mobilisation,
de sensibilisationLe Congo a une stratgie globale qui pren
lmentaires
eau et assainissement,
y Plan for Rarotonga is present. Water
master plan under
development
Dveloppement
de stratgies
de subventions croises dans un
1
Subgerencia
de
Acueduc
1
Subgerencia
systme tarifaire progressif et diffrentiel
travers
lequelde
lesAcueductos Comunales de
de rehabilitacin de redes de acueducto
Programa
de
ree
1
Urbanizacin
de
barrios
grands consommateurs subventionnent les pauvres ;
1
Campagne de sensibilisation
1
Campagne
dinformation
de sensibilisa
El
Ministerio
de
Salud
poret
medio
de los fu
Promotion de laccs leau potable et lassainissement par
1
1.
Le PEVA
appuie :
1
Radios rurales,
Approche
ATPC
Approche
ATPC sensibil
loctroi de facilits de branchement aux rseaux deau et dassainissement.
1
1
les communauts assurer le fonctionnement
de lapprovisionnement rural en eau l
1
rhabiliter les latrines casses 1
ou dsaffectes dans les coles
1
Information is provide
1
1
Local authority is obli
1
Homeless have access t
1
Use of mass media ( el
1
1
Informal - WAF reduced
1
Urban WAF
1
Dcrire le mcanismes d
1
Rural RWSP
1
One of the important se
1
Reduction of Priority
connectio
Government
(Road Map)
1
Existing policy and plans for universal access are applied to all citizens of the Republic
1
Through
1
and mass
Through
media,
outreach
e.g. radio;
or extension services an
Media, TVoutreach or extension services
0
Districts have carried out poverty0 mapping for
Districts
better have
targeting
carried out poverty mappin
0
0
1
1
1
Si existe (se reglament
1
Si existe
1
Below Poverty Line(BPL)
1
Health Promotion, Com
1
Health Promotion, Com
1
Under implementation a
1
According to health equ
1
Water and sewerage networks are
1 community-based services.
Policy does not differentiate between groups or individual.
1
Pro-poor Implementatio
1
for account of credit means there were restored and constructed water supplies in 545 villages. Different programs on u
1
0
1
1
0
1
0
1
1
1
1
1
1
1
1
1
As per described in the national policy by prioritising

As per described
the poor in
focal
theareas,
national
poorest
policydist
by
1
Palestinian
Refugees
t
- (Urban): Public hearing.
- (Urban): Public
hearing.
The Maseru Wastewater project is piloting provision of on-site sanitation facilities for th
Guideline
developmen
0
In
addressing
rural water and sanitation,
the approach followed is highly subsidised an
0
1
Oui Assainissement,
0
Cadre stratgique de lutte contre1la pauvretCampagnes
III,
dinformati
El gobierno federal
a
0
No
hay PFE)
consideracin d
Campagnes
et approches
de communication
(ATPC,
Government of Mongoli
0
- Progressive rate with a first tranche
1
social relatively
Facilities low
standpipes
tariff b
tarifffacilities
subsidiza
1 at home Facilities for quick connection to the netw
-Water
Payment
for connections
Providing water brows
1
Contributed by departments concerned
OBA provisions, Cross
0
and local authority
Le PDES (Plan de Dveloppement1 Economique
Leet
PDES
Social)
(Plan
a inscrit
de Dveloppement
lobjectif de : Econom
People
arelabeing
infor
0
- Rduire
vulnrabilit
de la population
et des
- Rduire
groupes
la vulnrabilit
dfavoriss en
de particulier
la population
en
ty plan -Emergency Response Pla
Not
Not
- La Applicable
promotion de lgalit et lquit du genre
- La
etApplicable
promotion
des droits de
humains
lgalit
enet
visant
lquit
btir,
du ag
1
Seminars,
Walks,
Commu
1 participergarons
Policy
garons
ont
les mmes
chances de
au dveloppement
ont les mmes
et de
chances
jouir des
de bnfi
partic
1
IDAAN
tiene tarifa
1 la ralisation
Proyecto
de estudio,
En
hydraulique
: il acce
est mis en uvre
En
hydraulique
de branchements
: il estd mis
deau
en uvre
promotionne
la ra
1
Por
Decreto 3617/04,
de 1
financiamiento
relacionada a la: inversin
que: estable
En assainissement
: Il poltica
est promu
:
En assainissement
Il est promu
1
sanitaria
in
1 Total Pilot
hasta 85%
en comunidades
indgenas
-Educacin
Lapproche
ATPC
(Assainissement
- Lapproche
par la Communaut)
ATPC (Assainissement
par notamment
TotallU
P
1
Thru
Media,
schools,
1 conexiones
Thru
Media,
ainfrastructures
comunidades
menores
a 150
- desen
subventions
desa
infrastructures
dassainissement
- des82%
subventions
deschools,
basedes
par
plusieurs projets
das
fi
0
para comunidades mayores a0 150 conexiones 40%
1
Campaigns to use comm
1
campaigns to move from informal settlem
0
Commentaire : Les subv
0
0
Existing policy and pla
1
The Law on legalization
1
Stakeholders meeting
1
Communication Campa
1
Free basic water (6kl/
1
1
Communities have to ide
1
Planning and coordinat
1
Through the local autho
1
1
Via community civil
1
Via community civil societies and NGOs a
1
1
0
1
1.Thai public toilets development1 project
1.Thai public toilets development project
1
MSS socialize national
0 together 2.Campaigning(
2.Campaigning(
e.g. Rangsit Love
project)
e.g. Rangsit Love togeth
1
A travers des campagnes de communication
0
sur les mdias et loccasion des confre
1
- Tranche sociale tarifaire entre 10 et 10 m3 deau potable,
1
and sen de branchements
1
Communication and sen
-Communication
oprations ponctuelles
sociaux
1
pro-poor,
-Constructing
la subvention
de la construction1des latrinesEstablishment of a pro
1
The State guarantees the protection
1 of rightsThe
in the
State
field
guarantees
of drinkingthe
water
protection
and drinking
of rig
0
1 Drinking Water
WSDP
IIWASH
The means used to verify: Law "On
The means
and Drinking
used topackag
Water
verify: ", National Prog
1
- Saneamiento a hogares urbanos
1 con redes Programa
frentistas
de
a su
Mejoramiento
vivienda
Planes
deDrinking
Barrios
para hac
(PM
Law
" On Drinking
Waterand
Wa
WSP in place (Luganville) and 7 rural
WSPs to be developed
as part of WHO
WSP
mainstreaming
project.
NGOs
also
deve
- Abastecimiento
agua y saneamiento
a poblacin
rural
Programas
de
nuevas
viviend
Information dissemination campaigns ; co
1
0 pozo negro o fosa sptica. Intendencias o gobierno
- Saneamiento con evacuacin por
0
Theses
are first
priority
in the
0
plans
This
actions,
classification
communicated
the scd
- Plan Juntos
con
acciones
de MOEHE
impacto
socio-and
habitacional
para dos
personasthrough
en situacin
1
Urban*
0
1
PHHE
programmes
and
m have to
0 this category inside the refugee camps, they are inf
To ensure
that
the
poor
UNRWA
giving
special
attention
affordable access
Cost for the poor with network
access does not exceed 5% of
income
All utilities have a pro-poor strategy
in the business plan to expand
coverage for the poor, including
thorough innovative business
models and technology
Rural*
Finance targeted to greatest need
Rate of coverage in remote areas
with scarce water resources and in
poorest districts
A8c. If there is a
A8c. Describe the
A8d. If there is a
policy/plan for
measures used to
policy/plan for
universal access, inform populations universal access,
does it explicitly living in remote or does it explicitly
include measures
hard to reach
include measures
for populations in
areas of their
for indigenous
remote or hard to
rights or of
populations?
reach areas?
government
actions.
A8d. Describe the

measures used to
inform indigenous
populations of
their rights or of
government
actions.
0
0
1
O Programa gua para Todos, para alm de
No
incidir
aplicvel
o abstecimento de agua nas rea
1
Existem igualmente a Estratgia 1de Combate a Pobreza e os Programas Municipais Inte
1
Media; TV
1
1
Through WATSAN Comm
1
Through WATSAN Comm
t for the Republic of Belarus
1
Pour LAEP urbain, luniformisation du prix par la prquation
1
Through decentralized process and local government forum people representatives are
1
CAMPAA DE COMUNIC
1
CAMPAA DE COMUNICACION RESPECTO
1
An affirmative action
1
1
1) Medidas para construo de solues
1
individuais
1) Medidas
ou atendimento
para construo
coletivo
e ampliao
sem ser p
d
0
0 para a comunicao
2) Ainda no h medida especfica
2) Ainda no
destes
h medida
direitos
especfica
no mbito
para
da a
p
t et de solidarit
0
0
catgories
0
0
ement pour
1
Comit
de
gestion,
ca
1
ble.
1
Campagnes de sensibili
1
Campagnes de sensibili
1
Los Gobiernos regionales deben definir las prioridades para la inversin con criterios s
uvres et
nstitucional mediante sentencia T-717 de 2010 reconoce
1
En atencin al Auto 00
une stratgie globale qui prend eLe Congo a une stratg
1
Campagne rsultant de
dans un
el les
0
1
Subgerencia de Acueductos Comunales de
1
Programas rurales territoriales
No existese participa en el Consejo Nacion
Adems
1
0
ent par
0
0
t dassainissement.
1
1
0
1
1
1
Local authority must ensure access to drinki We don't differ populations
1
1
1
RWSP e.g. de-salinatio
1
Provincial Council mee
0
0
1
One of the important selection criteria for new water facilities in rural areas is poor set
1
Existing policy and plans for universal
1
accessExisting
are applied
policy
to and
all citizens
plans for
of universal
the Republic
acc
1
Through
1
and mass
Through
e.g. radio;
Media,media,
TVoutreach
0
Districts
better have
targeting
0
0
0
Si existe
0
Si existe
1
Left Wing extremist districts
1
1
Communication campa
1
1
1
1
1
1
1
1
Open defecation free
lages. Different programs on urban and rural water supply with engagement of donor funds (Osh, Batken, Karakil, Dzha
1
0
1
0
0
1
Shall be included in t
1
0
In addressing rural water and sanitation, the approach followed is highly subsidised an
0
0
0
0
0
1
Campagnes et approches de communication (ATPC, PFE, technique d
1
El gobierno federal a
1
1
Sustainable Livelihoods
1
1
quick connection to the network to pay in installment
1
Contributed by department concerned,
0
Drawing planning by
0
1
UNICEF and local authority
1
Le PDES (Plan de Dveloppement Economique et Social) a inscrit lobjectif de :
0
0
- Rduire la vulnrabilit de la population
et des groupes dfavoriss en particulier en
Not
Applicable
- La promotion de lgalit et lquit du genre et des droits humains en visant btir, a
1
Policy ont les mmes chances de
1 participerPolicy
garons
au dveloppement et de jouir des bnfi
1
Programa
de Desarroll
1 la ralisation
Programa
Conjunto de deau promotionne
En
hydraulique
: il est mis en uvre
de branchements
1
Consulta Previa, libre
En assainissement : Il est promu 1:
0
1 Total Pilot par la Communaut) par notamment lU
- Lapproche ATPC (Assainissement
1
Thru
schools,
1
- des Media,
subventions
desainfrastructures
dassainissement de base par plusieurs projets fi
0
0
to move from informal settlementcampaigns to move from informal settlement to formal settlement
0
0
0
0
1
Jingles
1
Plays
1
Interim water supply s
0
1
1
1
1
nity civil societies and NGOs and community supportin
1
Communication channel
1
0
0
1
0
0
2. Villagers are informed from leader.
2. Villagers are informed from leader.
0
0
1
1
1
Communication and sen
0
1
Construction of low-co
1
Adoption of appropriate
1
The State guarantees the protection
1 of rightsThe
in the
State
field
guarantees
of drinkingthe
water
protection
and drinking
of rig
0
Not applicable
Not applicable
The
means used to verify:
The
e Mejoramiento de Barrios (PMB-PIAI)
- de Drinking
regularizacin
asentamientos
esp.
Incluyendo
acceso
mediante
red pblic
Law "On
Waterde
and
Drinking Water",
Law
National
"On Drinking
Program
Water
"Drinking
and Drinking
Water
of Wat
Ukr
aming project. NGOs also developing
and
promoting
WSPs
with
4
developed
to
date.
There
are
plumbers
training
and m
Information dissemination campaigns ; connect
Information
volunteers,
dissemination
the connection
campaigns;
of non-gove
1
0
connect volunteers, the connection of non
0
Governmental organizations conduct field visits
Thistoclassification
these communities
dos
together with th
0
Capacity
building
for community
international
and local
NGOS who0orwork through Humanitarian projects / Emergency pro
1
Planning
are especially1 in
Extension services
privately strategies
run schemes,
remote
or mountainous
areas
Theses are
first priority in
the (with
MOEHE plans and actions,
cooperation of NGOs and SFD)
A8e. If there is a
policy/plan for
universal access,
does it explicitly
include measures
for internally
displaced persons?
A8e. Describe the

A8f. If there is a
measures used to
policy/plan for
inform internally
universal access,
displaced persons does it explicitly
of their rights or of include measures
government
for ethnic
actions.
minorities?
A8f. Describe the

measures used to
inform ethnic
minorities of their
rights or of
government
actions.
1
1
1
Aps o fim da guerra em Fevereiro
1 de 2002, as
As pessoas
minorasque
tnicas,
eramninternamente desloc
0
0
1
Media; TV
Devido
as calamidades naturais verificam-se em algumas zonas populaes deslocada
1
Through WATSAN Comm
1
Through WATSAN Comm
t for the Republic of Belarus
Not relevant for the Re
1
Assistance et prise en charge des dplacs en cas de sinistre
um people representatives are aware of priority for remote areas
E COMUNICACION RESPECTO AL NO APLICA ESTE TERM
1
CAMPAA DE COMUNIC
1
1
0
1
1) Medidas para construo e ampliao d
1
Interventions conforme
0
2) Ainda no h medida especfica para a
3) Nos municpios onde h regulao, so
0
0
0
0
campagne IEC
1
Comit de gestion, ca
1
Campagnes de sensibilisation et de vulgarisation de linformation
ara la inversin con criterios sociales verificados por Ministerio de Desarrollo Social
1
Programa conexiones in
1
En atencin al Auto 00
1
Campagne de communication, de sensibilisat
Le Congo a une stratg
1
1
1
1
0
1
No existe
Campagne d'informati
Radios rurales, sensibil
1
0
0
Son parte de la poblac
Public posting
1
Non-existing.
1
We don't differ ethnic
1
1
1
Disaster Management Council (DISMAC)
1
following
Advisory
disasters
Councils
0
0 Peoples Community Network (PCN)
Relocation of informal settlementsilities in rural areas is poor settlements with no water facility
1
Existing policy and plans for universal
1
accessExisting
are applied
policy
to and
all citizens
plans for
of universal
the Republic
acc
1
Through
1
and mass
Through
e.g. radio;
Media,media,
TVoutreach
0
Districts
better have
targeting
ffer populations
Si existe
1
1
Communication campa
0
1
1
Si existe
1
1
WESCOORD, WASH In E
1
Open defecation free
ds (Osh, Batken, Karakil, Dzhalal-Abad) are implemented. Measures on centralizing of management in sphere of water s
1
Based on the real situ
1
Application of SPHERE
ollowed is highly subsidised and all inclusive.
0
0
0
0
0
0
1
1
0
1
0
Contributed by depart
1
1
0
0
1
0
NDMA in Pakistan provi

Proyecto con fondo de
No aplica a la realidad
Ralisation dtudes d
Thru Media, schools, a
1
0
0
0
0
0
0
1
1
1
1
1
0
Contributed by depart
1
0
0
0
1
0
Presidential decree for
Circonscriptions cre
Not Applicable
The ethnic minorities h
No aplica a la realidad
0
0
0
0
1
Civil society Organisa
1
Policy Dialogues
0
0
1
1
1
1
1
HAC with collaboration with National and inter national NGOs
1
1
0
1
1
Through National
Dis
0
2.Directly
provided
from government
2. .Villagers are informed from leader.
1
Les personnes dplace
0
1
1
0
0
1
-Existence of national strategy for
1 emergency
Construction
areas for WASH
of low-co
1
The
State guarantees
theminimal
protection
1 O&M
of rights
The
in the
State
field
guarantees
ofinformed
drinkingthe
water
protection
and
drinking
of rig
Construction
of low-cost,
facilities.
They
are
through
targeted
c
1
WSDP IIused
WASH
package of interventionsThe
Not applicable
The means
to verify:
do acceso mediante red pblica alLaw
agua
p. Drinking
y saneamiento
y apoyo
tcnico
y econmico
para
baos
y and Drinking
"On
Water and
Drinking
Water",
Law
National
"On Drinking
Program
Water
"Drinking
Water of Wat
Ukr
e are plumbers training and management
training
(for
water
committees)
to
increase
capacity
and
improve
services to
Information dissemination campaigns;
Information dissemination
campaigns;
1
1 of non-governmental
connect volunteers, the connection
connect volunteers,
public organizations.
the connection
Provisio
of non
0
Through the
NGOs who
arepoints
working
Advo Thiscreation
classification
Financing
providing
water
andon
sanitation
is donedos
at the expense of the
0
0
1
Civil Protection
0
A8g. If there is a
policy/plan for
universal access,
does it explicitly
include measures
for disabled
persons?
A8g. Describe the

A8h. Are there
A8h. Please specify
measures used to measures for other
the other
inform disabled
disadvantaged
disadvantaged
persons of their
groups explicitly
group that is
rights or of
included in the
explicitly included
government
policy or plan?
in the policy/plan.
actions.
1
1
0
1
1
1
1
1
1
1
0
1
Communication campaigns, media, radio, TV

De uma forma geral, as pessoas com deficie De uma forma geral, as pessoas com defi
1
0
0
1
Mainly available at public schools and health centres
0
1
1
1
1
1
1
1
0
1
1
1
1
0
0
1
1
0
Media; TV
Through WATSAN Comm
1
Children/women
State Program on Creation of a Barrier-free Environment for People with Physical Disab
Aucune mesure applique pour le moment
Through celebration of disability days and program highlights in media
CAMPAA DE COMUNICACION RESPECTO AL NO APLICA
1
1
Populao em situao de rua
En matire dassainiss
1
Constructiondo
decampo
latrines
rserves
Populaes
e da
floresta aux fill
Campagne dinformation des circonscriptions daction sociale (CAS

Free water tanks and a
1
Senior citizens
* Acciones integradas en los programas anteriores. Toda la poblacin recibe el mismo
Construccin subsidiada de viviendas
Radios rurales, sensibilisation et vulgarisation,
Estrategia Nacional de Desarrollo. 2.3.6 Objetivos especficos para discapacitados
1
Orphan children, PLHA
Local authority is obliged to support people with disabilities
Use of mass media ( electronic and print), Local community leaders, during triggering
Min. of Social Welfare,
1
Women and children.
0
Existing policy and plans for universal access are applied to all citizens of the Republic
Through
1
and mass
The aged,
media,
widows,
e.g. radio;
orphans
Districts have carried out poverty0 mapping for better targeting
1
Coastal population
1
Si existe
1
Tercera edad
1
SC, ST, Small and marginal farmers, Wom
0
1
0
1
1
* The main duty of the
1
Building codes include specific provision for sanitation facilities for people with disabili
1
1
Pro-poor Implementation plan for water services in place
nagement in sphere of water supply and sewage are taken. The Department of water supply and sewage was establishe
1
0
1
1
0
1
Shall be included in the annual plan of action and implementation.

1
Syrian Refugees are provided with water a
Recognised and given special attention in terms of location of facilities
Guideline development
0
0
0
0
0
1
Le document de politique concerne toutes les couches sociales. Toute fois il a des acti
1
1
0
0
1
1
1
1
1
0
1
0
0
1
0
1
1
1
1
0
1. National program for population, having developmental problem
2. Problem of national minority and vulnerable part of a society are belong with fram
Is in process to be inc
1
Women and Children
Contributed by department , local authority, donor and private sector
1
Not aplicable
Consideration for inclusiveness

Not Applicable
Not Applicable
UNCRPD ratified, but ac
0
Women and Girls
IDAAN tarifa accesible y subsidios
0
0
Thru Media, schools, a
1
farmer-peasant, artisan
0
The water and saniatation sector put particular attention and priority to improving wat
0
Commentaire : Les subventions sont acco
1
Roma Population
1
0
By default they are se
Planning and coordination meetings, which inv
Women, Children and elderly
1
People affected by dis
Ministry of social care and community assurance as well as and civil society
1
1.Building facilities for the disabled
1 or handicapped and elderly acc. to Ministerial Reg
1
Include in
the National Policy of Basic Sanitation
2.Public
relation
1
Les ouvrages sanitaires publics sont toujours construits avec des rampes pour un acc
1
1
0
0
1
Adoption of appropriate technologies. They are informed through targeted campaigns,
1
Problems and needs access to water
1
and sanitation to some extent reflected in a numb
1
Technologies
andto
servic
1
Vulnerable groups
The
means used
verify:
0
No
unaPrinciples
definicinofde
grupos
desfavorecidos
nica eninelUkraine"
pas. SeState
indican
a contin
Lawexiste
"On the
Social
Protection
of the Disabled
Program
"N
pacity and improve services to maintain
the
system
Information dissemination campaigns;
0
Families
of invalids
an
No
aplican
los grupos
c),connection
y e) en1atencin
a las
caractersticas
y demogr
connect
volunteers,
the
of non-governmental
publicgeogrficas
organizations.
0
Theses are
priority in
MOEHE plans
and
communicated
through the sc
Creating
thefirst
conditions
forthe
unhindered
access
ofactions,
the disabled
to social infrastructure,
p
0
0 el censo del
Marginal
communities
En cuanto a los d) y punto f) segn
ao 2011(http://www.ine.gub.uy/censo
1
National Constitution
1
OVC, PWLA and Older
Question A9
A8h. Describe the A8i. Please provide
A9. Please list
A9. Please indicate
measures used to
the country's
ministries/national
this ministry
inform the other
definition of
institutions with
/national
disadvantaged
disadvantaged
responsibilities in institution's level
groups of their
populations or
WASH.
of responsibility in
rights or of
groups if defined
drinking-water.
government
differently than in
actions.
the categories
provided.
Substantial resource an
Ministry of Rural Reha
1
ma geral, as pessoas com deficiencias vivem com as sua
Ministrio da Energia
1
ENHOSA
0.5
For disadvantaged grou
State Water Company o
1
Through WATSAN Comm
In the Sector Developm
Ministry of LGRD & Co
1
for People with Physical Disabili In the Republic of BelaMinistry of Housing and Communal
1 Services of the Republic of B
Il nest pas dfini des Ministre de la Sant
0.5
ights in media
D,e and f does not applocal
Ministry
of Health and executive
1 authorities
administrative
DE ACUERDO A LA CONST
MINISTERIO MEDIO AM
1
The definition of disa Minerals Energy and W
0.5
Ainda no h medida eNo Brasil, os grupos t Secretaria Nacional de
1
n de latrines rserves aux filles/femmes dans les lieux Ministre
i
de leau, d
1
Enfants de la rue.
Ministre de lEnergie
1
Ministry of Rural Dev
1
Ministre de lEau et d
1
MMPEH
1
Les couches vulnrabl Ministre de lHydraul
1
En Chile se usa el con Sector Rural
1
MINISTERIO
SALUD
1
Ministerio
deDE
Obras
Pblicas/DOH/Subdireccin
de Agua Potable
Le Congo a une stratgie globale qui prend eMinistre de lEnergie
1
Free water tanks and aDepartment of InternalMinistry of Infrastruct
1
a la poblacin recibe el mismo tra* Acciones integradas MINISTERIO DE SALUD
1
Se aplican por los G Instituto Nacional de
1
Ministre de lEducati
0.5
La Politique Nationale Ressources Hydrauliques
1
ficos para discapacitados
Municipios clasificad Administracin Naciona
1
Through seminars, vil The Eritrean policy isMinistry of Health
0.5
Ministry of Social Affai
1
nity leaders, during triggering t Ethiopia has no separaMinistry of Health
0.5
RWSP, inclusion of wo In the Roadmap it state
Water Sewerage Depa
1
Ministre du Ptrole, d
1
Ministry of Health
d to all citizens of the Republic of For
Georgia
disadvantaged
fully equalgrou
conditions,
Ministry of Labour, Hea
0.5
widows, orphans
It is recognized that Ministry of Water Res
1
Ministre dEtat charg
1
MRN/DGRH
1
Ministre de lEnviro
0.5
Si existe
De acuerdo a Plan de N
CONASA (Consejo Nacio
1
ll and marginal
farmers,
Women
BPLBelow Poverty LinMinistry of Drinking W
1
(Ley de
la Tercera
edad,
incluye
Poor
population is the Bappenas
1
descuentos por servicios
pblicos)
Exemption from payingLow
connection
income groups
fee
areMinistry of Health
0.5
cilities for people
with are
disabilitie
The Government
Ministry of Health
0
Rural tariffs
lower than
urban (1/3) in curre
Population having acceMinistry of Environme
1
Ministry of Environmen
1
ply and sewage was established within
According
the to the data Development of water
1
We do not have differen

Ministry of Health (in r
1
gees are provided with water and sanitation services without any specific measures
on of facilities
In the case of the Ma Water and Sewerage C
1
The WASH Sector Strate
Ministry of Public Work
1
This question is not re Ministry of Environment
1
Ass : Dans la stratgi MINEAU
1
Ministry of Environme
1
ociales. Toute fois il a des acti See supporting docume
Ministre de lEnviron
0.5
Ministre de lHydraul
1
En Mxico no existe unGobiernos estatales (se
1
ntal problem
National water commit
1
Thefor
extent
of poverty
, vulnerability
and ine
a society are belong with framework
program
for develop
local economy
and social 0.5
Gender balanced during the creation of Rur Ministry of Public Wor
1
private sector
Ministry of Health
1
Not aplicable
Ministry of Urban Dev
1
N.B : Dfavoris = vul Ministre de lHydraul
1
We have Universal Acce
Federal Ministry of Wa
1
Not Applicable
MOH Ministry of Healt
1
Menstrual Hygiene Mana
Disadvantaged groupsClimate
i
Change Divisi
0.5
Ministerio de Salud
1
MOPC/DAPSAN
1
Poblacin desfavorecidMinisterio de Viviend
1
Thru Media, schools, aA policy for disadvant Department of Health
1
National Centre of Publ
1
and priority to improving water su
Disadvantaged groupsMinistry
a
of Infrastructu
1
re : Les subventions sont accordes toutes les couches
DAs
0
Action plan for the implementation
There are notofnational
the Strategy
Ministry
forofImprovement
Health
Status of1Roma Population in the Republ
ofcommunity
Water Reso
1
"8.5 The aim: to improve living conditions in Ministry
the Roma
Illegal immigrants
The Strategic Framework
Dept Of Water Affairs
1
Measures:
ldren and elderly
Ministry
of Electricit
1
8.5.1. Monitoring of hygienic and epidemiological
conditions
in Roma settlements
on regular basis
Through
the local autho
Ministry
of Disaster
National Water
1
8.5.2.
Development
and
implementation
of measures
by theSupply
network of institutes
of public health for improv
as and civil society
Poor comunities
MoEPP (Ministry of Env
0.5
According to the curren
Ministry of Melioratio
0.5
100% sitting toilet in every house campaign 1
f .Department of Health
0.5
1
avec des rampes pour un accs Dfinition de populati Ministre de lEquipem
1
No matter urban or Rura
Urban- Tonga Water Bo
1
* The government has SONEDE
a
utility (Urban
1
through targeted campaigns, r In addition to the abovMinistry of Water and
1
According to the StateSocially vulnerable popMinistry of Ecology an
1
NSGRP II recognize theNSGRP II defines vulneMinistry of Water
1
en el pas. Se indican a continuacin
Aclaraciones
los grupos
a A8
queLasMinisterio
no aplican al de
caso
Vivienda
y se presentar cierto
1
desglose dentro de los gr
All people are treated Ministry of Health
0.5
Localy broadcasting
Vulnerable
communication
system:
Ministry
Television
of Constructio
and radio informing1to disseminate the policies fro
sticas geogrficas
demogrficas
del pas. populations
communicated
through
the Local
schoo
Tnewspapers
heses are first prior Ministry of Health
0.5
Mass
media:
mmunities
In National
watersurge
legislations,
basin
plansetc,
there
is noleaflets,
any
recognition
disadvan
IEC activities: Propaganda,
communication
posters
at public
places,
handbooks,
etc.
1(http://www.ine.gub.uy/censos2011/index.html)
enpanels,
relacin
a las
principales
minoras
tnicas
que 8 %ofde
la pobl
Social
Welfare
of Environmen
Face
to face communication: community Ministry
meetings,
household visits, etc. 1
A9. Please indicate A9. Please indicate

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
institution's level institution's level responsibilities in institution's level
of responsibility in of responsibility in
WASH.
sanitation.
hygiene
drinking-water.
promotion.
1
0.5
0.5
1
1
1
1
1
1
0.5
1
1
0.5
1
1
1
1
0.5
1
1
1
1
1
0.5
0.5
0.5
1
1
0.5
1
1
1
1
0.5
0.5
0.5
1
0.5
1
1
1
0.5
0.5
1
1
1
0.5
0.5
1
1
0.5
0.5
0.5
0.5
0.5
1
1
1
1
0.5
1
0
0.5
0.5
0.5
1
0
1
1
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
1
1
0.5
0.5
1
0.5
0.5
0.5

1
Ministrio do Ambient
0.5
Ministerio de Planificacin
1
Ministry of
Health Pblica y
0.5
Federal,
Inversin
Ministry
0.5
Serviciosof Health and
Ministry of Health of t
0.5
Ministre en charge de
1
Ministry of Works and
1
MINISTERIO SALUD Y DEPORTES
Minerals Energy and W
1
Fundao Nacional de S
1
Ministre de la sant
0.5
Ministre de lEau, de
0.5
Ministry of Health (Mo
0.5
Ministre de lAgricul
0.5
Ministre de la Sant
0.5
Ministre de la Sant
0.5
Sector Urbano
1
MINISTERIO
VIVIEN
1
Ministerio
deDE
Obras
Pblicas/Superintendencia
de Servicios Sani
Ministre de la Sant e
0.5
Ministry of Health
1
MINISTERIO DEL AMBI
0.5
Ministerio de Salud P
1
Ministre des Infrastr
1
Agriculture et du Dve
1
Ministerio de Salud, M
Ministry of Land, Wat
Ministry of Water and
Water Authority Fiji
Ministre de la Sant
Department of Water R
Ministry of Regional D
Water Directorate
Ministre de lEnvironnement,
M. Energa/ EAGB
Ministre de lAgricu
Secretaria de Salud
Ministry of Health and
Ministry of Health
Ministry of Energy
Water Authority of Jor
Ministry of Regional
Ministry of Health
Ministry of Health of t
0.5
1
1
1
1
0.5
1
1
1
des Eaux et Fo
0.5
0.5
1
0.5
0.5
1
1
1
0.5
0.5
1
0.5
1
1
1
1
1
1
0.5
0.5
1
1
1
1
1
0.5
0.5
0.5
1
1
1
1
0.5
1
0
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
1
1
0.5
0.5
1
1
0.5
1
0
1
1
1
0.5
0.5
1
0.5
0
1
0.5
Department of Rural Wa
Ministry of Health
Lithuanian geological
MINSAN pour les Hopit
Ministry of Health
Ministre de lAdministr
Ministre de la sant
Gobiernos municipales
Ministry of Environme
1
0.5
1
1
0.5
0.5
0.5
1
1
0.5
Ministry of Health
0.5
Ministry of Livestock, fishery and rural development
Ministry of Federal Af
0.5
Ministre de la Sant Publique
Federal Ministry of En
0.5
PAEW Public Authority f
1
Housing and Urban Dev
1
IDAAN
1
M.S.P. y B.S/SENASA
1
Ministerio de Salud
1
Local Water Utilities A
0.5
1
Ministry of Health
0.5
Ministre de lHydrauli
0
Ministry of Science, E
0.5
0.5
Dept of Cooperative G
0.5
Ministry of Health (Mo
0.5
Ministry of Education
0.5
1
0.5
MH (State Sanitary and
1
0
0
Ministry of Health of Re
0.5
1
0.5
Local government, Minis
1
1
0.5
Ministry of Health
0.5
1
0.5
Ministre de la sant
0.5
1
1
Urban- Ministry of Hea
0.5
0
0
Ministry of Agricultur
1
0.5
0.5
0.5
1
0.5
Ministry of Health of U
1
0.5
0.5
0.5
1
0.5
Ministerio de Salud Pb
1
1
1
Department of Water
1
1
0
Ministry of Agriculture
1
0.5
1
Ministry Of Health
0.5
no any recognition of disadvantaged populations. However, Donor - WASH projects which lately came into the water sce
0.5
0.5
Department of Infrast
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
1
1
1
0.5
0.5
0.5
0.5
1
1
1
0.5
1
0.5
0.5
0.5
1
1
1
0.5
1
0.5
1
0
1
1
1
1
0.5
0.5
1
0.5
0.5
1
0.5
1
0.5
1
0.5
0.5
1
1
1
0.5
0.5
0.5
0.5
1
0.5
1
1
0.5
1
0.5
1
0.5
1
1
0.5
0.5
1
1
1
1
0.5
1
0.5
0.5
0.5
0.5
1
0.5
0
0.5
0
0.5
1
0.5
0.5
0
0
0.5
1
1
Ministry of Public heal

Ministrio da Sade
Ministerio de Salud
Ministry of Primary an
Ministry of Natural Re
Ministre en charge d
MINISTERIO EDUCACION
Ministrio do Meio Am
Ministre de lenviro
Ministre de la Sant P
Ministre de la Sant
Ministre des Affaires
Sector Urbano y Rural
SUPERINTENDENCIA
Ministerio
de Salud DE
Ministre de lAgricult
National Environment
INSTITUTO COSTARRIC
Ministerio de Educaci
Socit de Distributio
Environnement, Conserv
0.5
0.5
1
0.5
0.5
0
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
1
0.5
0.5
0.5
Ministerio del Medio

0.5
0.5
Health Board
1
0.5
Ministry of Health
0.5
Ministre de lIntrieur
0.5
Community Development
1
Community Water and
1
Ministre de lurbanisme, de lhabitat et de l
Ministerio da Saude
0.5
Ministre de lEducatio
1
ERSAPS (Ente Regulador de los 1
Ministry ofdeHuman
Re
0.5
Servicios
Agua Potable
y
Ministry
of Home Affai
0.5
Saneamiento
Miyahuna Water Company-Public Utility
Ministry of Industry a
0.5
Ministry of education
0.5
ural development
0.5
1
1
0.5
1
1
0.5
0.5
0.5
1
0.5
0.5
0.5
1
1
0.5
1
0.5
0.5
1
1
0.5
0.5
0.5
0.5
1
0.5
1
0.5
1
1
1
0
0.5
1
0.5
1
1
0.5
0.5
0.5
Ministry of Health
0.5
0.5
Ministry of Health of the Republic of Lithuania
MEN pour les coles
1
0.5
Ministre de lEnergie
1
Ministre de lenviro
0.5
Comisin Nacional para
0.5
Ministry of Construct
0.5
0.5
Yangon City Development Committee
Ministry of Health & Po
0.5
Ministre de lEnvironnement, de la Salubri
Federal Ministry of Hea
0.5
MRMWR Ministry of mun
0.5
Education Department
ANAM
1
M.S.P. y B.S/DIGESA
0.5
Ministerio del Ambient
0.5
Department of Interio
0.5
0
Ministry of Local Gov
0.5
1
Ministry of Energy, D
0.5
Ministry of Finance a
0.5
Dept of Human Settle
0.5
Ministry of Lands, Hou
0
Ministry of Health
0.5
0.5
1
1
1
0.5
1
0.5
1
0.5
1
0.5
0.5
0.5
0.5
0.5
1
MTC
0.5
0.5
1
State Committee for En
0.5
1
1
Community Development Department, Ministry
0.5
1
0.5
0.5
1
Ministre de lUrbanism
0.5
0.5
0.5
Urban- Ministry of La
0.5
0.5
0.5
Ministry of Equipment
0
0.5
0.5
Ministry of Health
0.5
0.5
1
1
1
1
Ministry of Education a
0.5
1
1
Obras Sanitarias del E
1
0.5
0.5
Public Work Department
1
0.5
0.5
Ministry of Health (lea
0.5
0.5
1
0.5
lately came into the water scene such discourse is discussed. --- * However, measures to inform the disadvantaged gro
0.5
0.5
DDF
1

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0.5
0.5
1
0.5
1
0.5
0.5
1
0.5
0.5
0.5
0.5
1
1
1
0.5
0.5
0
0.5
1
1
0.5
0
0.5
1
0.5
1
0.5
1
0.5
0.5
0.5
1
0.5
0.5
1
1
0
0.5
1
0.5
1
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
1
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
1
0.5
0.5
0.5
Governos Provinciais
1
1
Non-governmental orga
Department of Public
Dratshang Lhentshog (
AUTORIDAD DE FISCAL
Ministrio da Sade/ S
Ministre de lconomi
Ministry of Industries
Ministre de lHabitat
Ministre de lEnviro
0.5
1
0.5
0.5
1
1
0.5
1
0.5
0.5
1
0.5
0.5
0.5
COMISION DE REGULA
Ministre de lIntrieu
SERVICIO NACIONAL D
Ministre des Eaux et
SANTE PUBLIQUE
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Fondo de Inversin Soci

0.5
Ministry of Information
0.5
National Institute for Health Development
Ministry of Finance a
0.5
0.5
Ministre de lEconomi
0.5
Local Government Auth
0.5
Georgian National Ene
1
Water Resources Comm
0.5
Ministre de la sant e
0.5
M. Interior/CMB
0.5
Ministre de la Sant
0.5
SANAA En su rol de asistencia 1
Ministry(Servicio
of Women
and
0.5
tcnica
Autnomo
Ministry
Work y
0.5
Nacionalof
dePublic
Acueductos
Alcantarillados)
Yarmouk Water Company-Public Utility
Ministry of Health
0.5
Local authorities
of Lithuania
0.5
0.5
1
0.5
0.5
0.5
0.5
1
1
0.5
1
0.5
1
1
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0.5
0.5
0
0.5
0
0.5
0.5
1
0.5
0.5
0
0.5
0.5
1
0.5
0.5
0
0.5
0.5
0.5
1

0.5
Ministry of Lands, Min
0.5
Ministry of Education and Science of the Republic of Lithuania
VPDAT
0.5
Ministry of Finance an
0.5
Ministre de la Sant
0.5
Ministre de lducati
0.5
Comisin Nacional del
1
Ministry of Finance
0.5
1
Ministry of Environment
Mandalay City Development Committee
0.5
Ministre de lUrbanisme et du Logement
Federal Ministry of Ed
0.5
Haya waste water company
Local Government Depa
0.5
ASEP
1
M.S.P. y B.S/Dir. Promo
0.5
Ministerio de Agricultu
0.5
Metropolitan Waterwo
0.5
0.5
Ministry of Finance an
0.5
1
0.5
0.5
Dept of Environmental
0.5
Ministry of Education,
0.5
Ministry of Disaster
0.5
0.5
0
Ministry of labor and s
1
0.5
0.5
Main Department of Ge
0.5
1
Ministry of Natural Resources and Environme
0.5
0.5
Ministry of State Admin
0.5
0.5
0.5
0.5
0.5
0.5
Urban- Tonga Waste Authority
1
0
Ministry of sanitation
0.5
1
1
National Water and Se
0.5
1
0.5
0.5
0.5
0.5
Prime Ministers Offic
0.5
1
0.5
Intendencia de Montevi
0.5
0.5
0.5
NGOs
0.5
1
1
Ministry of Education a
0.5
0.5
0
0.5
inform the disadvantaged groups about their rights in water and sanitation services are almost inattentive
0.5
0.5
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
1
1
0.5
1
NGOs
Administraes Munici
0.5
1
0.5
1
0.5
0.5
1
1
0.5
1
0.5
0.5
0.5
1
0.5
0.5
0.5
1
0.5
1
0.5
0
1
0.5
0.5
0.5
0.5
0.5
The State Committee o

WASAs
Ministry of Financing
Gross National Happin
FONDO INVERSION PRO
Ministry of Health
Ministrio da Sade /S
Ministre de lducatio
Ministre en charge d
Ministry of Public Wor
Ministre de lconomi
Municipalits
Ministre de lUrbanis
1
1
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
1
MINISTERIO DE AMBIE
Ministre du Plan et de
Ministry of Marine Res
AUTORIDAD REGULADOR
Ministerio de Economa
Ministre auprs du Pr
Plan et Suivi de la Mi
1
0.5
0.5
1
1
0.5
0.5
0.5
0.5
Direccin General del

Ministry of Finance
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0
0
1
0.5
1
0.5
0.5
0.5
Central Statistics Auth

Mineral Resources De
Ministre du Budget
National Water and El
Ghana Water Company
Ministre de lAdminist
CIMA
0.5
1
0.5
1
0.5
1
0.5
1
0.5
0.5
Las Municipalidades, titulares de 1

los servicios y como tales,
State
Ministerde
forlaThe
0.5
responsables
prestacin de
los mismos / Mancomunidades
Basin Management
The State Agency on En
1
0.5
0.5
0.5
of the Republic of Lithuania
0
0.5
0.5
0.5
1
0.5
0.5
0.5
lmost inattentive
0
0.5
0.5
0.5
1
0.5
0
0.5
0
0.5
0.5
0.5
0.5
1
1
1
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
1
0
0
0.5
0.5
0.5
0.5
0
1
0.5
0
0
0.5
0.5
0
0.5
0
0.5
0
0.5
Commissioner of Wate
Liberia Water and Sew
Environmental Protect
AES
National Disaster Man
Ministre de lEconomi
Le Ministre du Dvel
Secretara de Salud (S
Ministry of Health
1
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Ministry of State Affair

0.5
Naypyitaw Development Committee
Ministre de lEnseignement primaire, de lA
Federal Ministry of Inf
0.5
GOVERNOR OF DHOFAR OFFICE
Health Department
0
CONADES
0.5
M.E.C.
0
0.5
National Water Resour
0.5
Ministry of Finance
0.5
0.5
SONES
1
1
0.5
Dept of Health
0.5
South Sudan Urban Wa
0.5
Ministry of Local Gove
0.5
Public Enterprise
State Unitary Enterpris
Ministry of Social De
Ministry of Social Solid
Ministre du dveloppe
Rural- Tonga Water Bo
1
1
0
0.5
0.5
0.5
UWASNET
State Sanitary and Epi
0.5
0.5
Unidad Reguladora de
0.5
Ministry of Planning (
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
1
0.5
1
1
1
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
1
0.5
0.5
0
0.5
0.5
1
0.5
0.5
1
1
0.5
0.5
0.5
1
1
1
0.5
0.5
0
0.5
0.5
Administraes Comun
Ministry of Ecology an
0.5
City corporation/Poura
1
Ministry of Economy
0.5
Ministre de lenseign
0.5
National Environment Commission
SERVICIO NACIONAL P
1
Ministry of Local Gove
0.5
Ministrio da Sade /S
0.5
Ministre de lamnagem
0.5
0.5
0.5
Ministre de lducati
0.5
Ministre de lAmnage
0.5
0.5
0.5
0.5
0
0.5
0.5
0.5
Ministre de lEconomie
Ministry of Finance &
CONTRALORIA GENERAL
Ministerio de la Cons
Ministre dEtat, Minis
Enseignement primaire
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Municipalidades
Ministry of National
0.5
0.5
0.5
0
0.5
1
0.5
0
0.5
1
0.5
0
0.5
0
1
0
0.5
0.5
Development Partners
Fiji National University
Ministere en charge de
Ministry of Basic and
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Juntas de Agua y Saneamiento 1

(JAS), grupos de la comunidad
organizada para la prestacin de
los servicios en el rea rural.
0.5
0.5
Ministry of Finance
0.5
0.5
Taza suu, ADFA proje
CTA
0.5
1
0.5
0.5
Health Education Cent
1
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
1
Water Affairs
Ministry of Finance
Service
DIORANO WASH
0.5
0.5
0.5
0.5
Ministre du Plan et la
Le Commissariat charg
Instituto Mexicano de
Ministry of Education,
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0.5
0
0.5
0
0.5
0.5
0
1
0.5
0.5
0.5
0.5
0.5
0.5
1
1
0.5
0.5
0.5
0.5
0.5
0
0
0.5
0.5
0.5
Food and Veterinary A

1
State Agency for Const
0.5
National Statistical O
0
NGOs (National & Inter
0.5
Ministre des Travaux Publics et des Transpor
Rural -Ministry of Heal
1
0.5
0.5
0.5
1
Association of Private
State Water Resources
0.5
0.5
0.5
Intendencias de los re
0.5
0.5
0.5
0.5
0.5
1
0
1
0.5
0
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
Ministry of Agriculture and forest

Les Villes/Arrondissements Communaux
National Bureau of Stat
0.5
Sallalh Wastewater Se
1
PRONADEL
ERSSAN
Ministerio de Inclusin
Department of Environ
National Bureau of Stat
Energy Water and Sanit
Institutes of Public Hea
Local Councils
Dept of Education
LOCAL GOVT
Ministry of Social Serv
0.5
1
0.5
0.5
0.5
0.5
0.5
1
1
0.5
0.5
0

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
Ministerio da Educa
0.5
0.5
1
0.5
0.5
0.5
1
1
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
Upazila Parishad (Sub-d

National Statistical Co
1
0.5
0
1
0.5
1
0.5
0.5
0.5
0.5
Ministry of Finance
INSTITUTO NACIONAL D
Ministry of Infrastruct
Ministrio da Integra
Ministre de lindustri
Ministry of Water Res
Ministre des transpor
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
Ministre des Infrastru
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Ministre de lAmnage
0.5
MUNICIPALIDADES
Ministerio de Ciencias
Ministre de la Constr
Amnagement du Territo
1
0.5
0.5
0.5
0.5
0.5
0
0.5
Prestadores comunitari
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0
1
CSOs/NGOs
Ministry of Strategic
0.5
0.5
NGOs
Non-governmental orga
Environmental Health a
0.5
0.5
0
0.5
CNA
0.5
0.5
Ministry of Economics
0.5
0.5
0.5
Kyrgyz Alliance in wa
0.5
Sociedad Civil, garantiza la

0.5
transparencia de las actuaciones
en el sector y para hacer posible
las auditoras sociales.
0.5
0.5
Nutrition Centre
0.5
0.5
0.5
0
0.5
0.5
Ministry of Internal Aff
0.5
Ministry of Finance of the Republic of Lithuania
SAMVA
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Le Commissariat la S
0.5
0.5
Ministry Of Food, Agric
0.5
0.5
0.5
0.5
0.5
Les Communes (rurale

Women Affairs
MECA
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
1
1
0.5
0.5
0.5
0
0
0.5
0
0.5
0.5
1
1
1
0.5
0.5
0
PAN
SEAM
Ministerio de la Mujer
Department of Educati
0.5
0.5
0.5
0.5
Rwanda Natural Resour

Serbian Environmental
Guma Valley Water Co
National Treasury
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0
0.5
0.5
International agencies
Ministre des Enseign
Rural -Ministry of Lan
0.5
0.5
0.5
0.5
0.5
0.5
0.5
State Statistics Servic
0.5
0.5
0.5
Intendencias de los re
0.5
0.5
Environmental Quality
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0.5
0.5
0
Union Parishad
Ministry of Architectu
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
0
0
0.5
0.5
0.5
NGOs
ENTIDAD EJECUTORA
Botswana Bureau of St
Ministrio do Desenvo
Ministre de laction so
Ministre des Finances
Ministry of Interior
CAMWATER
0.5
1
0.5
0.5
0.5
0.5
0.5
0.5
STE
0.5
0.5
0.5
Ministre de la Constru
1
1
1
0.5
0.5
0.5
0.5
0.5
EMPRESA SERVICIOS P
Ministerio de Industri
FINANCE
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Secretara Tcnica de l
0.5
0.5
0.5
0.5
0.5
0
Private Sectors
Ministry of Maritime a
0.5
0.5
0.5
0.5
1
0.5
0.5
1
National Environment Agency

Local self l governmen
Metropolitan, Municipa
0.5
0.5
Sector privado
0.5
0.5
0.5
Secretara de Educaci
0.5
0.5
0.5
Eurasian Center of Wa
0.5
0.5
0.5
WED MALR of the KR
1
1
0.5
of Lithuania
0.5
0.5
Mother and Child Centre

0.5
Various NGOs
0.5
0.5
APIPA
0.5
0.5
0.5
0.5
0.5
Ministre des Transpo

Le Ministre des Affa
0.5
0.5
0.5
0.5
Ministry of Mining
0.5
Ministry of Transport (Only for water supply)

0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Federal Ministry of H
0.5
0
0
0.5
0.5
ACP
0.5
Ministerio de Cultura
National Economic Dev
0.5
0.5
0.5
0.5
0
0.5
0
0.5
Rwanda Environmental
Ministre de lEnviro
Statistical Office of th
SALWACO- Provincial
0.5
0.5
0.5
1
Ministry of Gender, Ch
0.5
Municipalities
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Ministre de lAction S
Rural -Tonga Waste Authority
0.5
0.5
0.5
National Academy of S
0.5
0.5
PMB-PIAI- Programa de
0.5
0.5
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0
0.5
1
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
0
0.5
0.5
0.5
VICEMINISTERIO DE I
0.5
Ministrio da Educa
Ministre de lHabitat
0.5
0
CDE
0.5
ESMS
0.5
0.5
Ministre du Tourisme
0.5
1
0.5
0.5
0.5
1
0.5
1
0.5
OTROS OPERADORES
0.5
0.5
1
0.5
0.5
0.5
Ministre dEtat, Min

0.5
Media charg des Relations avec
0.5
Parlement et Initiation la Nou
BUDGET
Red Cross and Crescent
0.5
0.5
0.5
Ministry of Fijian Affair
0.5
0.5
1
1
0.5
1
Ministry of Health/Gh
0.5
0.5
ONG's
0.5
0.5
Secretara de Recursos Naturales

0.5
y Ambiente (SERNA)
0.5
0.5
0.5
State agency on geolo
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
ANDEA
0.5
Ministre du Travail et
Le Ministre de lHabi
0.5
0.5
Ministry of Home affairs

0.5
1
0.5
1
NEWSAN
0.5
0.5
0.5
0.5
0.5
0.5
0.5
SUNASS
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
Rwanda Utility Regulat
0.5
Chamber of Commerce a
Non State Actors
0.5
0.5
0.5
0.5
Ministry of Finance,
0.5
0.5
1
0.5
Ministre de lAdministr
0.5
0.5
0.5
National Academy of M
0.5
0.5
Direccin Nac. de Vivi
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0.5
MAIRIE
0.5
0.5
0.5
CAJA COSTARRICENSE DEL SEGURO SOCIAL (CCSS)
0.5
0.5
0.5
0.5
Ministre de lEnviro
Intrieure scurit Dc
0.5
0.5
0.5
0.5
0.5
0.5
Ministry of Womens, S
0.5
0.5
0.5
0.5
0.5
GAS
0.5
0.5
0.5
Instituto de Conservaci
0.5
0.5
Ministry of Emergency
0.5
Ministre de lEnseignement Primaire, Second
0.5
0.5
0.5
0.5
National Rural Develo
0.5
MININT
0.5
Le Ministre de lIntr
0.5
Ministry of National planning & economic development ( as coor

0.5
0.5
National Planning Com
0.5
0.5
0.5
Rwanda Bureau of Sta
0.5
0.5
0.5
0.5
0.5
Research and Training I
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Comit Interministriel de Pilotage

0.5 du processus de Gestion Int
(CIP/GIRE)
Plan Juntos- Presidenci
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
Ministre de lAdminist
0.5
0.5
0.5
UP
0.5
0.5
0.5
Ministre de la Recher
0.5
INSTITUTO NACIONAL D
0.5
O SOCIAL (CCSS)
0.5
0.5
0.5
0.5
ONGs
0.5
0.5
0.5
Ministry of Finance/PM
0.5
0.5
0.5
0.5
0.5
0.5
Secretara de Finanzas
0.5
0.5
0.5
0.5
0.5
National Disaster Man
0.5
MINTP
0.5
Comit interministriel
0.5
0.5
onomic development ( as coordinator)

0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
Secteur Priv
0.5
DEFENSORIA DE LOS H
0.5
Secretara de Planific
0.5
0.5
0.5
0.5
Ministry of Information, Culture and Tourism
Institut National d'Hyg
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
Organisations Non Go
0.5
0.5
0.5
UNIVERSIDADES
0.5
0.5
0.5
0.5
0.5
0.5
Lao Mass Organization (Lao Women Union, Lao Trade Union, Lao

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
0.5
0.5
n Union, Lao Trade Union, Lao You
0.5
Lao Red Cross (PM Offi
0.5

A9. Please list
A9. Please indicate
this ministry
this ministry
ministries/national
this ministry
/national
/national
institutions with
/national
WASH.
sanitation.
hygiene
drinking-water.
promotion.
0.5
0.5
MEVIR ** (8)
0.5
Question A9bis
A9. Please indicate A9. Please indicate A9bis. Please list
A9bis. Please
this ministry
this ministry
ministries/national
indicate this
/national
/national
institutions with
ministry/national
WASH.
of responsibility to
sanitation.
hygiene
govern/regulate in
promotion.
drinking-water.
Ministry of Rural Reha
Ministry of Health
Ministry of Health
3
1
0.5
MOPH
Ministry of Energy, M
MOH Ministry of Healt

Climate Change Divisi
3
2
SONEDE utility (Urban
MoH
e.g. MoH
3
3
0.5
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
institution's level institution's level institution's level institution's level
of responsibility to of responsibility to of responsibility to of responsibility to
provide service in
monitor/conduct govern/regulate in provide service in
drinking-water.
surveillance in
sanitation.
sanitation.
drinking-water.
4
1
1
4
4
3
1
1
1
1
1
4
4
3
2
1
1
1
1
4
4
2
3
1
1
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
monitor/conduct
surveillance in
hygiene
hygiene
surveillance in
sanitation.
promotion.
promotion.
hygiene
promotion.
4
2
3
4
3
4
2
4
4
2
4
4
2
4
1
4
2
2
2
4
4
4
4
4
4
A9bis. Please list

A9bis. Please
A9bis. Please
A9bis. Please
ministries/national
indicate this
indicate this
indicate this
institutions with
ministry/national
ministry/national
ministry/national
responsibilities in institution's level institution's level institution's level
WASH.
of responsibility to of responsibility to of responsibility to
govern/regulate in provide service in
monitor/conduct
drinking-water.
drinking-water.
surveillance in
drinking-water.
Ministry of Energy
Water Authority of Jor
3
4
4
4
4
3
MOEW
Ministry of Health
PAEW Public Authority f

Housing and Urban Dev
4
3
4
2
4
4
PWA
Ministry of Water and
4
4
2
1
4
4
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
monitor/conduct govern/regulate in
sanitation.
sanitation.
surveillance in
hygiene
sanitation.
promotion.
2
3
4
4
4
4
3
1
3
1
2
1
2
4
2
4
4
2
1
3
4
2
1
A9bis. Please
A9bis. Please
A9bis. Please list
A9bis. Please
indicate this
indicate this
ministries/national
indicate this
ministry/national
ministry/national
institutions with
ministry/national
of responsibility to of responsibility to
WASH.
provide service in
monitor/conduct
govern/regulate in
hygiene
surveillance in
drinking-water.
promotion.
hygiene
promotion.
1
Ministry of Public Heal
Miyahuna Water Compan
MOE
Ministry of Interior
4
2
4
1
MRMWR Ministry of mun

Local Government Dep
2
3
1
2
1
2
MOLG
Ministry of Health (MoH)
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
provide service in
drinking-water.
surveillance in
sanitation.
sanitation.
drinking-water.
1
2
3
3
3
4
3
4
3
4
1
3
1
3
1
4
1
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
monitor/conduct
surveillance in
hygiene
hygiene
surveillance in
sanitation.
promotion.
promotion.
hygiene
promotion.
4
4
4
4
2
4
2
4
2
2
1
1
4
1
3
1
4
A9bis. Please list

A9bis. Please
A9bis. Please
A9bis. Please
ministries/national
indicate this
indicate this
indicate this
institutions with
ministry/national
ministry/national
ministry/national
WASH.
monitor/conduct
drinking-water.
drinking-water.
surveillance in
drinking-water.
Yarmouk Water Company
MOIM
National Office of Elec
Haya waste water company

Health Department
Ministry of Finances
1
1
3
1
EQA
3
National Water Resources Authority (NWRA)
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
sanitation.
sanitation.
surveillance in
hygiene
sanitation.
promotion.
1
1
1
1
2
1
2
1
4
3
2
1
1
3
1
1
1
A9bis. Please
A9bis. Please
A9bis. Please list
A9bis. Please
indicate this
indicate this
ministries/national
indicate this
ministry/national
ministry/national
institutions with
ministry/national
WASH.
provide service in
monitor/conduct
govern/regulate in
hygiene
surveillance in
drinking-water.
promotion.
hygiene
promotion.
3
NGOs
MOSA
Public companies ( Rg
1
3
1
4
GOVERNER OF DHOFAR
Education Department
2
2
Ministry of rural deve
1
1
1
1
PSI
3
2
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
provide service in
drinking-water.
surveillance in
sanitation.
sanitation.
drinking-water.
2
4
3
3
4
1
2
1
3
1
3
1
2
3
2
1
3
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
monitor/conduct
surveillance in
hygiene
hygiene
surveillance in
sanitation.
promotion.
promotion.
hygiene
promotion.
2
1
4
1
2
1
3
1
3
3
2
1
1
1
1
1
1
A9bis. Please list

A9bis. Please
A9bis. Please
A9bis. Please
ministries/national
indicate this
indicate this
indicate this
institutions with
ministry/national
ministry/national
ministry/national
WASH.
monitor/conduct
drinking-water.
drinking-water.
surveillance in
drinking-water.
MOF
Sallalh Wastewater Se
MOPAD
Local Water and Sanita
3
1
1
4
3
2
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
sanitation.
sanitation.
surveillance in
hygiene
sanitation.
promotion.
3
1
1
4
1
2
2
1
A9bis. Please
A9bis. Please
A9bis. Please list
A9bis. Please
indicate this
indicate this
ministries/national
indicate this
ministry/national
ministry/national
institutions with
ministry/national
WASH.
provide service in
monitor/conduct
govern/regulate in
hygiene
surveillance in
drinking-water.
promotion.
hygiene
promotion.
WE
1
1
1
1
UNRWA (inside the ref

General Authority for
3
2
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
provide service in
drinking-water.
surveillance in
sanitation.
sanitation.
drinking-water.
2
2
4
2
1
2
4
2
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
monitor/conduct
surveillance in
hygiene
hygiene
surveillance in
sanitation.
promotion.
promotion.
hygiene
promotion.
4
2
1
1
4
1
4
1
A9bis. Please list

A9bis. Please
A9bis. Please
A9bis. Please
ministries/national
indicate this
indicate this
indicate this
institutions with
ministry/national
ministry/national
ministry/national
WASH.
monitor/conduct
drinking-water.
drinking-water.
surveillance in
drinking-water.
Department of standar
CDR
MOEHE
3
1
4
1
4
1
A9bis. Please
A9bis. Please
A9bis. Please
A9bis. Please
indicate this
indicate this
indicate this
indicate this
ministry/national
ministry/national
ministry/national
ministry/national
sanitation.
sanitation.
surveillance in
hygiene
sanitation.
promotion.
3
1
4
1
4
1
4
1
Question A10
A9bis. Please
A9bis. Please
indicate this
indicate this
ministry/national
ministry/national
institution's level institution's level
provide service in
monitor/conduct
hygiene
surveillance in
promotion.
hygiene
promotion.
A10. Does a formal

A10a. If a
mechanism exist mechanism exists,
to coordinate the
does the
work of different
coordination
organisations with process include all
responsibilities in
ministries and
WASH?
government
agencies that
directly or
indirectly influence
1
sesrvice 1delivery?
0.5
0
1
1
1
1
1
1
0.5
0.5
1
1
0
0.5
1
1
1
1
1
1
1
1
0.5
1
1
1
1
1
1
1
1
0.5
0
0.5
1
1
1
0.5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0.5
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4
2
4
1
1
0.5
1
1
1
1
0
1
1
1
1
1
0.5
1
1
1
1
1
1
1
0.5
0
1
1
1
0.5
1
1
1
1
1
1
1
1
1
1
0.5
1
0
1
1
1
0.5
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
A10b. If a
A10c. If a
A10d. If a
A10e. If a
mechanism exists, mechanism exists, mechanism exists, mechanism exists,
does the
does the
does the
is the coordination
coordinations
coordination
coordination
process
process include
proces apply
process base its
documented?
non-government
evidence-based
work on an agreed
stakeholders?
decision-making, sectoral framework
including
or national plan?
consideration of
agreed indicators?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
0
1
1
1
1
0
0
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
1
1
0
1
1
0
0
1
1
1
0
1
1
1
1
1
0
0
1
1
1
1
0
0
1
1
1
1
0
1
1
1
1
0
0
0
1
0
1
1
1
0
1
1
1
1
1
1
0
1
1
1
0
0
1
0
1
0
0
1
1
1
1
0
1
1
1
1
1
0
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
0
1
1
1
1
1
0
1
1
1
1
1
1
1
1
0
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
0
1
1
1
1
1
0
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
Question A11
A10f. If formal
mechanism exists,
how often does
this body meet to
formally interact?
Through monthly coord
A11a. Please
indicate the
number of NGOs
implementing
WASH projects in
sanitation.
11
13
A11a. Please
indicate the
number of NGOs
participating in
central
government-led
sector
coordination
framework in
sanitation.
9
6
A11a.Please
indicate the
number of NGOs
actively
coordinating work
with local
authorities in
support of
governmentdefined priorities
8
in sanitation.
6
As required when maki

Interministerial commi
Pour le moment, cest
12
12
12
97
9
1
0
0
207
7
7
2
1
1
LAS INSTITUCIONES R
8
8
8
There is NO formal mec
0
3
0
Em relao coordenao das aes entre os diversos agentes envolvidos, cabe ressaltar a especificidade d
Deux fois par an.
25
16
25
- Selon les document
3
MRD is a lead minis
19
4
15
Il est prvu de se run
5
12
4
CSEA/ Comit Sectorie
82
82
82
Une fois par mois en se
35
35
La SISS se relaciona con los organismos antes sealados con base en los procedimientos, plazos y responsab
PERMANENTE
12
12
12
This is currently an informal system
La coordinacin entre
1
0
1
Semestral segn comisiones de la Asamblea Nacional. Reunin de coordinacin, MINSAP e INRH cada mes.
> 15
En RDC, il existe un or
100
2
50
A la fecha, el proceso est siendo implementado por ANDA, STP, MARN, MINSAL y FISDL
Once a year Meeti
0
0
0
We have different bodie
6
3
2
On top of the previous
30
21
WASH coalition meets Quarterly includes MoH, WSD, WHO, UNICEF, SPC and NGOs.
19
2
2
The coordination mecha
5
Monthly water sector working group meeting for leadership of development partners, civil society organisa
Nacional, formalment
10-15
10-15
2-3 FOIS PAR AN
Como instancias de coo
15
National Drinking Water and Sanitation Council (NDWSC) has been formed in 2011 for effective convergence
They meet for 2 months in ones time.
1
5
At the time of preparing the annual budget and at the beginning of the ministerial development plans and du
Several country compacts are negotiated and signed between the government and development partners (U
Annually, as required
Quarterly , through th
50
40
80
In the frame of Nation
20
5
5
The WASH Technical Working Group has established and met monthly. Formal mechanism still in developing
4
0
0
Quarterly
6
6
6
The WASH sector in Lib
18
58
18
There is no schedule for regular meetings, since it can be held according to the needs.
Pour c. Oui quand on a
10
8
Le comit de pilotage du Programme Sectoriel Eau et Assainissement (PROSEA) est cr par larrt intermin
Le conseil national de
7
4
El mecanismo de coordinacin es propiciado por: Programas Federalizados, que de acuerdo a las reglas de
- Provincial water committees
There are three platfo
Committee for provisio
Regularly
- La Commission Nation
Body responsible for
ONCE/3 months If ne
After the 18th Constit
El Comit Interinstitu
meet annually. - For sanitation, there is a national sanitation committee involv

24
33
24
20
500
10
500
45
45
261
3
3
0
0
0
22
8
14
1
1
7
7
7
1. Interagency Commit
5
5
5
By Joint Order of Mini
12
1
7
Water and Sanitation S
10
10
10
La Revue Annuelle du PEPAM a lieu une fois par an. Elle fait le bilan annuel du secteur WASH et dgager des
In accordance with th
23
23
23
Quarterly, but this ne
60
40
40
Role confusion still exists among the various roleplayers which has led, in some instances, to a fragmented s
A number of mechanism
76
30
Monthly the WATSAN m
9
9
9
49
49
49
According defined dyna
3
Interagency Coordinating Council, which includes all the concerned ministries and departments, meets two t
2
2
Formally done every t
27
27
27
See supporting docume
18
8
8
3
A National Water Council was created in 2010 per a Decree No. 407 . This council has in charge the elaborat
Water and Environment
250
160
160
Meeting of the Interag
12
12
12
National Steering Com
45
45
4
8
National Water Advisor
8
6
6
A National Steering Committee for
17 rural water supply and
11 sanitation has been
15established. Vice Prime Ministe
Regular meeting are co
26
20
20
8
8
8
At least once a month
13
40
40
A11a.Please
indicate the
number of NGOs
reporting results
of monitoring back
to government
institutions in
sanitation.
A11b. Please
indicate the
number of NGOs
implementing
WASH projects in
drinking-water.
0
13
11
13
12
12
97
1
207
1
A11b. Please
indicate the
number of NGOs
participating in
central
government-led
sector
coordination
framework in
drinking-water.
9
6
A11b. Please
indicate the
number of NGOs
actively
coordinating work
with local
authorities in
support of
8
in drinking-water.
6
12
12
7
0
0
0
7
1
0
0
8
8
3
1
1
be ressaltar a especificidade do desenho institucional do setor no pas. Os servios de gua e saneamento no Brasil so
25
25
16
25
9
23
6
5
4
12
12
12
82
82
82
82
22
22
22
dimientos, plazos y responsabilidades establecidos en el marco normativo vigente (respectivas leyes y reglamentos). L
12
12
12
4
5
0
5
50
100
10
50
0
0
0
0
7
100
0
3
100
0
2
0
8
0
n, MINSAP e INRH cada mes. Ver
partners, civil society organisations (CSOs) and government. Quarterly national technical working group on sanitation
10-15
10-15
15
011 for effective convergence with related ministries like Human Resource Development, Health , Women and child dev
13
1
5
rial development plans and during the monitoring of development plans coordination is made among different organiza
and development partners (UN, USAID, GIZ,..) . to improve aid effectiveness and deliver aid according to priorities in th
20
0
50
633
20
5
10
5
mechanism still in developing process and required the lead agency to act: the existing coordination was applied as ad0
4
0
0
6
5
5
5
18
18
58
18
2
) est cr par larrt intermini

20
6
4
4
que de acuerdo a las reglas de operacin de cada uno, debe considerar labores de coordinacin entre los gobiernos fed
al sanitation committee involving institutions mentioned in A9. This committee meets 5-6 times a year.
10
24
33
24
20
20
100
500
10
500
45
45
45
61
261
3
3
0
0
0
0
7
22
8
14
2
1
7
0
7
10
10
10
35
1
35
10
10
10
10
secteur WASH et dgager des pe
5
5
5
23
23
23
23
20
60
12
60
e instances, to a fragmented service delivery approach. The Dept of Water Affairs is busy establishing a Programme Man
51
76
30
51
9
9
9
9
49
49
49
49
and departments, meets two times a year. Organization's network of partners on sustainable water supply and sanitatio
9
8
ncil has in charge the elaboration

108
12
6
15
15
8
40
27
18
3
4
250
12
45
8
8
17
26
8
10
27
8
27
8
160
12
45
160
12
6
8
20
8
40
6
15
20
8
40
A11b. Please
indicate the
number of NGOs
reporting results
of monitoring back
to government
institutions in
drinking-water.
A11c. Please
indicate the
number of NGOs
implementing
WASH projects in
hygiene.
0
13
12
0
11
13
A11c. Please
indicate the
number of NGOs
participating in
central
government-led
sector
coordination
framework in
hygiene.
9
6
A11c. Please
indicate the
number of NGOs
actively
coordinating work
with local
authorities in
support of
8
in hygiene.
6
13
97
1
13
9
0
13
0
1
1
0
7
7
1
0
1
1
ua e saneamento no Brasil so descentralizados e de competncia de cada Municpio, que pode prestar tais servios
25
25
16
25
3
8
7
12
12
12
82
82
35
ctivas leyes y reglamentos). La Subdireccin de Agua Potable Rural, del Ministerio de Obras Publicas establece coordin
12
12
12
50
3
> 15
50
10
3
2
50
0
0
42
0
3
30
0
3
21
0
2
al working group on sanitation meeting Mechanisms for effective co-ordination with health and education sectors are
10-15
10-15
15
Health , Women and child development, Panchayati raj, Rural Development etc. chaired by the Minister for better outc
13
1
5
made among different organizatio
10
10
aid according to priorities in the national strategy. Under Prime Minister Office, there are several committees, includin
10
390
50
40
80
oordination was applied as ad-hoc basis; meaning during the cases of disaster management meeting, WASH in school,
2
250
250
250
5
3
3
3
18
18
58
18
10
20
11
6
4
0
0
nacin entre los gobiernos federal, estatales y municipales, adems de vinculacin con la ciudadana. Esta coordinacin
times a year.
10
100
45
61
0
7
24
10
500
45
261
0
22
3
33
24
10
500
45
3
0
14
1
3
0
8
0
7
0
7
7
5
5
3
1
10
10
10
5
2
23
23
23
41
41
establishing a Programme Management Unit to oversee and coordinate South Africas
51
76
30
9
9
9
49
49
49
3
ble water supply and sanitation in Tajikistan meets quarterly (WWW.TAJWSS.TJ)
9
7
27
108
12
6
15
15
8
40
7
5
3
10
23
38
water sector. The Dept of Water
9
49
27
27
250
1
45
160
1
45
160
1
8
14
6
10
6
14
8
14
8
40
8
40
Question A12
A11c. Please
A12a. Are there
indicate the
clearly defined
number of NGOs
procedures in law
reporting results
or policy for
of monitoring back participation by
to government
service users and
institutions in
communities in
hygiene.
planning programs
in urban
sanitation?
0
0
13
1
1
13
1
1
0
0
1
1
1
1
0
1
pode prestar tais servios
1
25
1
1
1
7
1
0
1
ras Publicas establece coordinacione
0
1
4
50
0
0
0
0
alth and education sectors are in
A12b. Are there

A12a. To what
clearly defined
extent do service
procedures in law users participate
or policy for
in urban
participation by
sanitation?
service users and
communities in
planning programs
in rural sanitation?
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
0
0.2
0.5
0.2
0.5
0.2
0.5
0.5
0.5
0.5
0.2
0.5
0.2
0.5
0.5
0.5
0.5
1
0
1
1
1
1
0
1
1
1
0.5
0.2
0.5
0.5
0.2
0
0
1
0
1
0
1
1
1
1
1
1
1
1
1
0
1
0
1
1
0.5
0.5
0.5
1
0.2
1
0.5
0.2
0.5
1
1
by the Minister for better outcomes. Annually meeting
13
1
0
several committees, includin
1
1
20
1
0
1
1
1
1
0
1
1
1
0
0.2
0.5
0.2
0.2
0.2
1
0.5
0.2
ent meeting, WASH in school, WA

250
3
18
11
0
a ciudadana. Esta coordinacin
10
100
45
61
0
7
1
7
0
3
10
23
ter sector. The Dept of Water

51
9
49
108
1
6
14
8
40
1
1
1
1
1
1
0
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0
1
0
1
1
1
1
1
1
1
0
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
0.5
0.5
1
0.2
0.5
0.2
0.2
0.5
0.5
0.5
0.5
1
0.5
1
0.5
0.5
0.2
0.2
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.2
0.2
0.5
0.5
0.5
0.5
0.2
0.2
0.5
0.5
0.5
0.2
1
0.2
1
0.2
0.5
0.2
0.5
A12b. To what
A12c. Are there
A12d. Are there
A12c. To what
extent do service
clearly defined
clearly defined
extent do service
users participate procedures in law procedures in law users participate
in rural sanitation?
or policy for
or policy for
in urban drinkingparticipation by
participation by
water?
service users and service users and
communities in
communities in
planning programs planning programs
in urban drinkingin rural drinkingwater?
water?
1
1
1
0.5
1
1
1
0.2
0.2
1
1
0.2
0.5
1
1
0.5
1
1
1
0.2
0.5
0
0
0.5
0.5
1
1
1
1
1
1
0.5
1
1
1
0.5
0.2
1
1
0.2
0.5
1
1
0.5
0.5
1
1
0.5
0.5
1
1
0.5
0.5
1
1
0.2
1
0
1
0.2
1
1
0.5
1
1
0.2
0
1
0.2
1
1
0.5
0.5
0.2
0.5
0.5
0.2
0
1
1
1
0
1
1
1
1
0.2
0.5
0.5
0.2
0.5
1
0.5
1
1
0.2
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
1
0
1
1
0.2
0.5
0.5
0.5
1
0.2
0.5
0.5
0.5
0.5
1
1
1
1
0.5
0.2
1
0
1
1
1
1
1
0
1
1
1
1
1
0.5
0.2
0.2
0.5
1
0.2
1
0.5
0.2
0.2
1
0.5
0.5
0.5
0.5
1
0.5
0.5
1
0.2
0.5
0.2
0.2
0.5
1
0.5
1
0.5
0.5
0.5
0.5
0.2
0.5
0.5
0.5
1
0.5
0.2
1
0.5
0.5
1
1
0.2
0.5
0.2
0.2
0.5
0.5
0.5
0.2
1
0.2
1
0.2
0.5
0.2
0.5
1
1
1
1
1
0
0
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
0
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
0
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
0.5
0.2
1
0.2
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
1
0.5
0.5
0.2
0.2
0.5
0.5
1
0.5
1
0.5
0.5
0.5
0.2
0.2
1
0.5
0.5
0.2
0.2
0.5
0.5
1
0.2
0.5
0.2
1
0.5
0.5
0.2
0.5
Question A13
A12d. To what
extent do service
users participate
in rural drinkingwater?
0.5
1
0.2
0.5
1
0.5
0.5
1
1
0.2
0.5
0.5
0.5
0.2
0.5
0.5
0.2
0.5
0.2
0.2
0.5
0.5
0.2
1
0.5
0.5
0.5
1
0.2
1
1
0.5
0.2
1
1
0.2
1
0.5
0.5
A12e. Are there

A12e. To what
A13a. Do members
clearly defined
extent do service
of the public
procedures in law users participate
served by formal
or policy for
in hygiene
service providers
participation by
promotion?
have an effective
service users and
complaint
communities in
mechanism for
planning programs
urban sanitation?
in hygiene
promotion?
1
1
0.2
1
1
0.5
0
1
1
0.5
1
1
0.2
0.5
0
0.5
1
1
0.5
0.2
1
0.5
1
1
0.5
1
1
0.2
0
1
1
1
1
0.5
1
1
0.5
0
1
0.5
0
1
0.5
0
1
0.2
0.2
1
0.2
0
1
1
0.2
1
1
1
0.5
1
1
1
1
1
1
1
0
0.5
1
1
0.5
0
1
1
1
1
1
0
1
0
1
1
0.5
0.5
0.5
0.5
1
0.2
0.5
1
1
1
1
0
0
1
1
1
0.2
0.2
0.5
1
0.5
0.2
0.2
1
0.5
0.2
1
0
1
0.5
1
0
1
1
0.5
0.2
0
0.2
0.5
1
1
0.2
1
1
1
0.2
1
0.2
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0.5
0.5
1
0.5
0.5
0.5
0.5
0.5
1
0.5
0.2
1
0.5
0.5
1
1
0.2
0.5
0.5
0.2
0.5
0.5
0.5
0.2
0.5
0.2
1
0.5
0.5
0.5
1
0
1
1
1
0
1
0
1
1
0
1
1
1
1
1
1
1
0
1
1
0
1
1
1
1
1
0
1
1
1
1
1
1
0
1
1
0
1
1
1
1
0
0
0
0
1
0.2
0.2
0.5
0.2
0.2
0.5
0.2
0.5
0.5
1
0.5
1
0.5
0.5
0.2
0.2
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0.2
1
0.2
0.5
0.2
0.2
0.5
0.2
0.5
0.2
0.5
1
0.2
0.2
0.5
0.2
0.2
1
0.2
1
0
1
1
0
0.5
0.5
1
0.2
1
0.2
0
1
1
0
0.2
1
1
0.5
1
1
1
1
0.5
0.5
0.2
1
0.2
1
1
1
0
1
1
1
1
1
0.2
1
1
0.2
0.5
0.2
0.5
A13b. Do members A13c. Do members A13d. Do members

A13e. Please
of the public
of the public
of the public
provide an
served by formal
served by formal
served by formal
example of an
service providers service providers service providers effective complaint
have an effective
have an effective
have an effective
mechanism (e.g.
complaint
complaint
complaint
existence of
mechanism for
mechanism for
mechanism for
complaint hotline,
rural sanitation?
urban drinkingrural drinkingtarget response
water supply?
water supply?
times, customer
satisfaction with
0.2
0.2
0.2
MRRD
has its representative
offices called
responses,
etc.)
0.5
0.2
No Meio Urbano so utilizadas as Adminis
0
1
0
La factura de la empresa proveedora de lo
1
1
1
Established a telephone hotline 955 for th
0.2
0.5
0.2
1. In rural areas the complaints are receiv
1
1
1
All the questions connected with citizens i
0.2
0.5
0.2
Botes de suggestion, centre dappel tlp
0.2
1
0.5
For urban: Complaint hotline put in place
0
1
0
EN EL AREA URBANA, LAS EPSAS CUENTA
0
0
0
There are no formal mechanisms in place
1
1
1
No existe no pas um rgo nacional par
1
1
1
Pour le milieu urbain, il y a les centres da
0
0
0
Ces mcanismes nexistent pas.
0
0.2
0
1. The members grumble and make comp
0
1
0
Centre dappel tlphonique / Numro V
0.2
0.2
0
Service de rclamation au niveau de la SO
0
0
0
emandes d'accs lassainissement titr
1
1
1
Sector Urbano: Todas las Empresas conce
1
1
1
A travs de las empresas de servicios pb
1
1
0.5
1
1
1
Complaints recorded but not centrally
1
1
1
Los ministerios de Salud y Ambiente en su
1
1
1
Son varios. Existen oficinas comerciales lo
1
1
1
Eau potable Enqute de satisfaction aup
0
0.2
0.2
- Centre dappel tlphonique en milieu
0.2
0
1
0.2
1
0
0
0.5
0.5
0
1
0
1
1
1
1
1
1
1
1
0.2
0
1
0.5
1
0
1
0.5
1
0.5
Mecanismos de la Defensora del Consum

All Complaints are directed to local admin
Local authorities have regulations that de
The hotline complaint mechanism is very
Complaint procedures in place, Help line 2
La SEEG dispose dun centre appel tlph
For urban water supply and sanitation NAW
Established a telephone hotline for the ad
The Ghana Water Company Limited (GW
Eau en milieu urbain : Centre dappel (Nu
0
0.2
0.5
0.5
1
0.5
0.5
0.2
1
0
0.5
0
0.5
1
1
1
0.5
0.5
0.5
1
En relacin a la atencin al cliente, de acu

Online centralised public grievance redres
Some programs in sanitation and hygiene
- Availability of 24-hour hotline No. 122 to
There is a Complaint Hotline for water and
On government, ministry and department
The Water Services Regulatory Board has
Consideration of complaints and applicatio
1
1
1
0.2
1
1
0.2
0.2
1
0
1
0
0.2
0.2
1
0.2
1
0.5
1
0
0.2
0.2
0.2
0.2
0.5
0
0
0.2
1
0.2
0
1
0
0.2
1
1
0.5
0
0.5
0.5
1
0.2
1
1
1
1
1
0.2
0.5
1
1
1
1
1
1
1
0.5
0.5
0.2
1
0.5
1
1
0.5
0
1
1
1
1
1
0.2
1
1
0.2
0.5
0.2
0.5
0.2
0.5
0.2
0.5
0
0
0
0.5
0.5
0
0.2
1
0
1
0.2
1
0
0.5
0.2
0
0.2
0.2
1
0
1
0
0.2
0
0
0.2
0.2
0.5
0.2
0.5
0.2
1
1
1
1
0
1
0
0.5
1
1
1
0.5
0.5
0.2
0.5
1
0.2
1
1
0.5
0
0.2
1
1
0.5
1
0.2
1
1
0.2
0.5
0.2
0.5
Complaint to high level and/or developme

After the incident a hotline is provided - ta
As part of the preparation for the regulatio
Not available in Liberia at the time of data
The State Consumer Rights Protection Aut
1-3 jours pour rponse. Centre dappel tl
-Mairies, antennes, services locaux, nivea

Lusager peut porter plainte des infraction
Se tienen los siguientes mecanismos de c
Complaint hotline of Government-1111 Co
- Satisfaction Surveys - telephone call cen
Meetings of the Rural Water Committees
Able to complain to Township DDA, Towns
Hot lines available in urban context, comp
- La Commission Nationale de lEau et de
1. Hotlines are provided 2. Complaint b
-Customer satisfaction - Hotline -Call Cen
Most of the rural water supply schemes op
Se cuenta con la lnea gratuita 311 para h
ESSAP Lnea directa 162 ERSSAN y MOP
La SUNASS tiene cinco mecanismos para
Big water utilities have customer service
According to the Law nr.190/1994 on com
Suggestions boxes, hotline, call center, co
Centres dappel tlphonique pour les rc
Example of effective complaint mechanism
All Area Offices in the Head Office have ph
The establishment of a Consumer Service
Complaints received through the coordina
Government Information Centre Hotline
Hot call in urban Complain box and recor
On the web page of the Public Utility for D
A special hotline is established in the citie
Service provider provide complaint numbe

Par rapport lAEPA en milieu rural, la dc
Rural Areas- Complaints are to the Village
Among the mechanisms for receiving com
National Water and Sewerage Corporation
The presence of a hot line for complaint
Complaint and complements suggestion b
El prestador OSE cuenta con una lnea tel
If people in the community are unsatisfied

Jerusalem Water Undertaking (water serv
Customer complaints and maintenance sy
Complaints call centre with the City of Bul
ts representative offices called Provincial Rural Rehabilitation Departments (PRRDs) in each province. People through th
bano so utilizadas as Administraes Municipais e Comunais, assim como Comunicao Social (Rdio e Televiso) p
de la empresa proveedora de los servicios en el rea metropolitana de Buenos Aires (provee servicios de provisin de ag
a telephone hotline 955 for the adoption and rapid response of complaints from the public; been established electronic
reas the complaints are received at service providers office in person. The personnel of the service provider inspect the
tions connected with citizens is regulated by the Law of the Republic of Belarus On Appeals of Citizens and Legal Entit
uggestion, centre dappel tlphonique, courriers, Enqute de satisfaction de la clientle, Association des Consommateu
Complaint hotline put in place for water and sanitation For rural : Informal complaints to water user groups and local au
URBANA, LAS EPSAS CUENTAN CON OFICINAS DE ATENCION AL CONSUMIDOR, DONDE SE PROCESA LOS RECLAMOS QU
o formal mechanisms in place for handling complaints. However, the following practices are in place yet not very effec
no pas um rgo nacional para regulao e fiscalizao dos servios de gua e esgotamento sanitrio, em funo do de
eu urbain, il y a les centres dappel, les boites ides dans les agences, laccueil clientle dans les agences et les enqu
smes nexistent pas.
mbers grumble and make complaints in the public meetings. 2. In case of urban water supply, water bills provides contac
pel tlphonique / Numro Vert Associations des Consommateurs dEau Existence dun dlai de traitement des requ
rclamation au niveau de la SODECA (Socit de distribution deau en Centrafrique). Il existe un numro vert.
accs lassainissement titre de droit humain est recevable dans les tribunaux du pays (cf. Djamal Abdel Nassir Ch
no: Todas las Empresas concesionarias de Agua potable y Saneamiento deben disponer de mecanismos para reclamos
las empresas de servicios pblicos, pues estas tienen la obligacin de informar a los usuarios de cmo presentarlas y a
recorded but not centrally

rios de Salud y Ambiente en sus contraloras de servicios y auditoras atienden reclamos por faltas al cumplimiento de l
Existen oficinas comerciales locales de las empresas de abastecimiento y saneamiento para quejas y reclamaciones po
Enqute de satisfaction auprs de la clientle (HU) Existence dun service denregistrement des plaintes lONEP (
appel tlphonique en milieu urbain (gratuit) ; - Enqute du niveau de satisfaction de la population. En RDC, il existe b
s de la Defensora del Consumidor, Sistema de quejas y reclamos de ANDA, Centro de Defensa del Consumidor. El centr
nts are directed to local administration through formal communication by concerned individuals or communities and the
rities have regulations that describe how the drinking water and sewage services are managed. The companies who off
complaint mechanism is very important for immediate reactions. However, there is no established hotline compliant m
procedures in place, Help line 24/7, log books kept urban water logs audited by regulator WAF and WSD. Ministry of H
pose dun centre appel tlphonique ouvert tout le public pour les plaintes. Le dlai de traitement est de 24 heures A
ater supply and sanitation NAWEC has toll free numbers and radio phone-in programmes for sensitisation and registerin
a telephone hotline for the adoption and rapid response of complaints from the public. Information is transmitted by th
a Water Company Limited (GWCL) has a complaints desk within its structure to receive and deal with complaints. The
eu urbain : Centre dappel (Numro vert) ; Rception et Enregistrement des plaintes laccueil ; Dlai de traitement (m
a la atencin al cliente, de acuerdo a la Poltica Nacional del Sector de Agua Potable y Saneamiento (Pg. 34), El prest
ralised public grievance redressal and monitoring system is in place.
ams in sanitation and hygiene have a different complaint mechanism. For instance, in PAMSIMAS and SANIMAS complai
y of 24-hour hotline No. 122 to report the urban and rural water and wastewater emergencies, where by a complaint is p
omplaint Hotline for water and sanitation service at Water Authority and Public Utilities. Public utilities have to report on
ment, ministry and department blogs, processing times from 3 to 30 days
Services Regulatory Board has a complaint hotline and Water Action Groups. The Ministry in charge of Water affairs cond
on of complaints and applications of the citizens on water supply and sanitation are governed by the Laws of the Conc
o high level and/or development partners during the monitoring and evaluation and by ad hoc visits to rural and hard t
cident a hotline is provided - target response time is provided directly customer is satisfied.
he preparation for the regulation of the urban water sub-sector, LEWA has prepared the Urban Water Quality of Service
e in Liberia at the time of data collection. These are captured within a USAID study on the Institutional strengthening fo
onsumer Rights Protection Authority, by means of advance out-of-court settlements of disputes, examines consumer co
our rponse. Centre dappel tlphonique pour les plaintes. TV/radio informations. Rurale, communaut fontainier Comm
tennes, services locaux, niveaux rgional et au national et au ministre -Il existe un service contentieux la SOMAGEP
ut porter plainte des infractions dans le domaine WASH quil subit devant ladministration et mme devant les tribunau
s siguientes mecanismos de consulta y rendicin de cuentas en los gobiernos: **Gobierno Federal. A travs de la Conag
hotline of Government-1111 Complaint hotline of Chief of Governors office-1200 Target response times- 3 workdays
on Surveys - telephone call center - Office-commercial services operators - Claims and complaints-written and sent to th
of the Rural Water Committees Green line for phone call of the main Water Supply Operator Compliant book and des
mplain to Township DDA, Township Medical Officers, Township Administrators for urban and rural areas People in city and
ailable in urban context, complaint register, generally within 3 days (depending on nature of complaints), Satisfactory
ssion Nationale de lEau et de lAssainissement qui se runit statutairement 2 fois par an.
are provided 2. Complaint boxes are available in the different offices. Complaint Mechanisms exist but usage is low
satisfaction - Hotline -Call Centre - Customer Survey
rural water supply schemes operated & maintained by community based organizations have developed their complaint
on la lnea gratuita 311 para hacer reclamos por problemas de agua potable y saneamiento en el rea urbana. En la AS
ea directa 162 ERSSAN y MOPC Reclamos va notas En ERSSAN se encuentra la Unidad de Atencin al Pblico, en don
tiene cinco mecanismos para canalizar los reclamos y falta de informacin a los usuarios: 1) El proveedor (EPS) recibe
tilities have customer service departments or units handling complaints (e.g. http://www.davao-water.gov.ph/web/cust
o the Law nr.190/1994 on complaints established a general procedure on addressing complaints and response times. So
s boxes, hotline, call center, consumer directorate department, customer care services
ppel tlphonique pour les rclamations concernant lassainissement et leau potable en milieu urbain (SDE et ONAS) E
effective complaint mechanism in Belgrade Waterworks and Sewerage: existence of complaint hotline, target response
ces in the Head Office have phone numbers through which complaints can be made. Target response time for Complain
shment of a Consumer Service to which complaints can be reported is a legal requirement, set by regulations in terms o
received through the coordination mechanism from the representatives, FM Radio debates, and summons by the legisla
ent Information Centre Hotline 1919 NWSDB complains/ leakage report Hotline 1939 Customer charter system is
urban Complain box and records in rural
page of the Public Utility for Drinking Water Supply in Skopje there is a free hotline functioning 24/7.
otline is established in the cities for complaints, and the complaints are registered by traffic controller and depending on
vider provide complaint number for water (No 3311-397)

lAEPA en milieu rural, la dconcentration des services (directions rgionale, affectation des agents forment dans les
- Complaints are to the Village Water Committee, if the committee can not handle, they will report to the Public health I
mechanisms for receiving complaints: -Green Numbers -Office of claims inside ONAS and SONEDE -Office of relationship
ater and Sewerage Corporation, the government parastatal in-charge of Operation and Maintenance of the largest 33 ur
nce of a hot line for complaints, deadlines reaction to complaints, customer satisfaction, the answers received,
and complements suggestion boxes, complaint hotline, complaint desk
r OSE cuenta con una lnea telefnica gratuita las 24 horas para la atencin de reclamos de todos los servicios del pas
the community are unsatisfied with the quality of served drinking water, they will collect signatures of community mem
Water Undertaking (water service provider) 24 hour hotline West Bank Water Department Response to complaints wit
omplaints and maintenance system using hotline, timing, and monitoring system for complaints. It is partially applied fo
call centre with the City of Bulawayo
each province. People through the community based mechanism called Community Development Council (CDC) presen
o Social (Rdio e Televiso) pblica e privada para se fazerem as reclamaes. No Meio Rural so utilizadas as Admi
ovee servicios de provisin de agua potable a 9, 2 millones de habitantes y de desages cloacales aproximadamente a
ublic; been established electronic communication with the public www.az. Issued bulletins of "Azersu", information is tra
of the service provider inspect the point of complaint and do remedial measure. 2. In urban areas the service providers a
ppeals of Citizens and Legal Entities from July 18, 2011 300-z. http://president.gov.by/press11545.html_ Treatment
le, Association des Consommateurs dEau Potable, Emissions interactives au niveau des radios,
o water user groups and local authorities
E SE PROCESA LOS RECLAMOS QUE DEBERAN SER ATENDIDOS POR LA EPSA. EL SISTEMA DE ATENCION A CLIENTES ES R
es are in place yet not very effective: . For urban water supply and sanitation toll free lines exist, though not effective.
mento sanitrio, em funo do desenho institucional do setor, determinado pela Constituio Federal, e regulamentado
le dans les agences et les enqutes de satisfaction des bnficiaires. Pour le milieu rural, il y a la possibilit pour les b
upply, water bills provides contact numbers for customers to feedback for the service providing. However, there is no c
dun dlai de traitement des requtes Enqutes de satisfaction auprs de la clientle
existe un numro vert.
ays (cf. Djamal Abdel Nassir Chrif cherifneissa@yahoo.fr document prsent pour la rencontre de haut niveau en 201
er de mecanismos para reclamos, e informar a la Superintendencia de Servicios Sanitarios peridicamente las estadstic
suarios de cmo presentarlas y aun de presentar recursos establecidos en la ley. Tambin la Superintendencia realiza d
os por faltas al cumplimiento de leyes. -En el AyA y en la ESPH los reclamos se atienden por medio de la Contralora de
o para quejas y reclamaciones por incumplimiento de contratos, las que se verifican y se da respuesta en plazos de 1-7
istrement des plaintes lONEP (Office National de lEau Potable) Existence dun centre dappel tlphonique : 175 A
la population. En RDC, il existe beaucoup de chaines audiovisuelles (tlvision et radio) qui sensibilisent ou par lesquel
Defensa del Consumidor. El centro de atencin ciudadana de ANDA tiene como mbito de accin la prestacin de una a
dividuals or communities and these are referred to water Resource Department through written communications wher
managed. The companies who offer services have information and emergency tel. numbers, that the users can get cont
established hotline compliant mechanism for all urban areas for drinking water, there is hotline complaint mechanism f
or WAF and WSD. Ministry of Health also keeps complaint log & Investigation. Open door policy by Government.
de traitement est de 24 heures ARSEE
es for sensitisation and registering complaints. For the rural areas complaints are lodged directly with the Dept. of W/R
. Information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the response time
and deal with complaints. There are toll free numbers for the public to make such complaints. Also available is a s
accueil ; Dlai de traitement (moins de 72 heures) Eau en milieu rural Rclamation dpose auprs des bases rgiona
Saneamiento (Pg. 34), El prestador actuar con diligencia y eficiencia para resolver necesidades de atencin y de ma
PAMSIMAS and SANIMAS complaint mechanism through facilitator / facility management group (KPS), respectively. Ano
encies, where by a complaint is processed at the earliest possible time. -The 1490 hotline for complaints on health issu
s. Public utilities have to report on their target response time and customer satisfactions.
ry in charge of Water affairs conducts annual customer satisfaction surveys and has to report as a statutory requiremen
verned by the Laws of the Concerning the Protection of Consumers' Rights (2007); About drinking water (1999);
y ad hoc visits to rural and hard to reach areas ( for Rural sanitation and Rural drinking-water supply). By the way, they
e Urban Water Quality of Service and Supply Standards document and Section 3.6 of this document provides guidelines
the Institutional strengthening for the Liberia Urban Water Utility.
disputes, examines consumer complains about the application of the unfair provisions of drinking water sale and purch
le, communaut fontainier Commune Gestionnaire.
ervice contentieux la SOMAGEP, des lignes tlphoniques vertes et des boites suggestion.
ion et mme devant les tribunaux
erno Federal. A travs de la Conagua es posible solicitar, con base a los establecido en la Ley Federal de Transparencia y
t response times- 3 workdays
complaints-written and sent to the authorities concerned - Parliament-Questions
perator Compliant book and designated desks for customer care of the Water Supply Operators Creation in 1999 of
nd rural areas People in city and big urban to NDC, YCDC,MCDC
ure of complaints), Satisfactory
chanisms exist but usage is low due to apathy
s have developed their complaint redressal system

iento en el rea urbana. En la ASEP existen mecanismos de reclamacin que puede hacerse personalmente, por medio
ad de Atencin al Pblico, en donde los usuarios pueden acercar sus inquietudes en cuanto a la calidad del servicio. Se
os: 1) El proveedor (EPS) recibe y resuelve los reclamos de los usuarios en primera instancia 2)El Tribunal Administrativ
ww.davao-water.gov.ph/web/custserv/
omplaints and response times. Some Water Companies (ex. Apa Canal Chisinau)are conducting periodical surveys on cu
en milieu urbain (SDE et ONAS) En milieu rural, saisie des autorits locales et des associations des usagers de forage o
omplaint hotline, target response times, customer satisfaction with responses (call center)
arget response time for Complaints for Service Providers in Urban drinking water Supply is 48 hrs.
ent, set by regulations in terms of the WS Act. Unfortunately this is not always a guarantee that one will be established
ates, and summons by the legislative assemblies
39 Customer charter system is available in the NWSDB There are mechanisms to solve any issues in Grass root leve
nctioning 24/7.
affic controller and depending on the nature of the complaints, the response time varies from 2 to 5 days. The report is
ion des agents forment dans les prfectures qui assistent les comits points deau dans la gestion ) ; la mise en place d
y will report to the Public health Inspectors and they will work to it as soon as possible
Urban Areas- Hotline, counter
nd SONEDE -Office of relationship with citizens inside the Ministries who did the analysis and annual reporting (number
Maintenance of the largest 33 urban towns in Uganda has a complaints hotline of 0800100977 that works 24/7, its targ
action, the answers received, the treatment in housing, treatment of complaints to courts etc. Examples of effe
os de todos los servicios del pas y centros de servicios distribuidos a lo largo del pas para atencin personalizada y pos
ct signatures of community members then submit an official letter attached with signatory list and supporting evidence
ment Response to complaints within short time to water complains or water cut off or maintenance. Most of the Service
omplaints. It is partially applied for about 20% of the capital population and parts of the city of Ibb, AL-Hodaidah, Aden,
velopment Council (CDC) present their complains to the provincial directorate.

Meio Rural so utilizadas as Administraes Municipais e Comunais.
es cloacales aproximadamente a 7 millones de habitantes) presenta en su factura un recuadro destacado de aprox. 5 c
ins of "Azersu", information is transmitted by the mass media (TV, radio). Complaints from the public, depending on the
rban areas the service providers also receive the complaint in person or over telephone and take remedial measures.
.by/press11545.html_ Treatment - individual or collective statement, suggestion, complaint, as set out in written, elec
MA DE ATENCION A CLIENTES ES REGULADO POR LA AUTORIDAD DE FISCALIZACION Y CONTROL SOCIAL DE AGUA POTA
lines exist, though not effective. . Customer satisfaction survey conducted every 5 years by the National Strategy offic
ituio Federal, e regulamentado pela Lei de Saneamento Bsico (Lei no 11.445/2007). A regulao e a fiscalizao cab
ural, il y a la possibilit pour les bnficiaires dinterpeler ladministration travers les structures dconcentres (Direct
providing. However, there is no customer committee to received and solving users complaint at all level, it happens on
rencontre de haut niveau en 2012) . Le numro vert est en train dtre mis en place
rios peridicamente las estadsticas respectivas. Adems, la Superintendencia dispone de mecanismos de atencin de
in la Superintendencia realiza divulgacin a travs de herramientas como la pgina Web y capacitacin a vocales de c
n por medio de la Contralora de Servicios y en su centro de llamadas por medio de una lnea 800 -En las ASADAS es po
se da respuesta en plazos de 1-7 das. De no estar satisfechos, los usuarios pueden reclamar a la Empresa y a los Gobi
tre dappel tlphonique : 175 Assainissement : La SODECI reoit les requtes quelle doit excuter en 48h. Aprs r
o) qui sensibilisent ou par lesquelles la masse passe pour sexprimer ou encore chaque personne se plaint de sa manir
de accin la prestacin de una atencin expresa a travs del nmero telefnico nico 915. Por medio de esta tecnolog
gh written communications where corrective measures are taken
bers, that the users can get contact and complain about the functioning and quality of the service.
is hotline complaint mechanism for Addis Ababa which is free of charge. However, there are local FM radios whereby th
door policy by Government.
ged directly with the Dept. of W/Resources and DWR advises them about the course of action since maintenance has b
, depending on the response times are divided into categories in terms from immediate to 20 day. Example of effective
omplaints. Also available is a short-code for sending text messages of complaints. Offices of the District Water and
pose auprs des bases rgionales ou base de suivi des points deau du SNAPE ou Assainissement en milieu urbain : P
necesidades de atencin y de mantenimiento correctivo solicitadas por los usuarios y mantendr informados a sus usua
nt group (KPS), respectively. Another example is from a technical point field (PDAM) several complaints through telepho
ine for complaints on health issues including water and wastewater, which are answered within 24 hours in flooding, 48
report as a statutory requirement on the number of complaints it has received and how they were addressed. For sanit
About drinking water (1999); About local authority (2011), About the order of citizens complaints and application
-water supply). By the way, they could complaint to the officer in charge by submission the complaint letter to governm
is document provides guidelines for handling customer complaints and has set standards and targets which are to be ac
of drinking water sale and purchase and waste water treatment contracts as well as about water consumption records,
la Ley Federal de Transparencia y de Acceso a la Informacin Pblica, informacin referente a cualquier tema de agua; *
Operators Creation in 1999 of the Regulation Council of Water Supply and Sanitation (CRA)
cerse personalmente, por medio de la lnea gratuita 800-3333 y el correo electrnico: atencionalusuario@asep.gob.pa.
anto a la calidad del servicio. Se instala un expediente de la denuncia para luego dar seguimiento con las instrucciones
stancia 2)El Tribunal Administrativo de Solucin de Reclamos (TRASS): es responsable de resolver en Segunda Instancia
nducting periodical surveys on customers satisfaction
ciations des usagers de forage ou des comits de gestion des forages pour ce qui concerne leau potable. Pour ce qui c
y is 48 hrs.
antee that one will be established. In many municipalities customer relations management remains problematic and is i
olve any issues in Grass root levels in NWSDB. Disaster Management Centre Hotline 117 Complain Unit for Local G
es from 2 to 5 days. The report is provided to the chief of the organization on each case of the removal of complaints an
s la gestion ) ; la mise en place dun rseau dentretien/maintenance dans les localits ( Agents Forment/mcanicien po
Urban Areas- Hotline, counter for complains handled by customer service staff, which they will respon to a complaint
sis and annual reporting (number of claims, processing time, etc. ..). - The interactive web sites for ONAS and SONEDE.
0100977 that works 24/7, its target response time is less than 3 hours and has recently carried out a customer satisfact
s to courts etc. Examples of effective complaints mechanism-of complaints on the issue of drinking water quality and
ara atencin personalizada y posibilidad de efectuar reclamo por la web ( http://www.ose.com.uy/c_servicios_en_linea.h
atory list and supporting evidences to the local government and involved bodies to request remedial measures. The loca
maintenance. Most of the Service providers communicate through social media and actions are taken
e city of Ibb, AL-Hodaidah, Aden, . However, there is a big room for improvement.
ecuadro destacado de aprox. 5 cm2 (8% del total de la superficie de la misma) con un nmero telefnico de cobro reve
rom the public, depending on the response times are divided into categories in terms from immediate to 1 month.
e and take remedial measures.
mplaint, as set out in written, electronic or oral form. Citizens of Belarus have the right to appeal to the organization by s
CONTROL SOCIAL DE AGUA POTABLE Y SANEAMIENTO AAPS. LOS RECLAMOS SON REALIZADOS POR VIA TELEFONICA O
ars by the National Strategy office. . Open door policy available especially in high offices such as Office of the President
. A regulao e a fiscalizao cabem aos entes subnacionais municipais (5565 municipalidades) e est em processo de
structures dconcentres (Direction rgionale en charge de leau et lassainissement) par le biais des reprsentants com
mplaint at all level, it happens only ad-hoc .
de mecanismos de atencin de reclamos de la ciudadana. Sector Rural: Los usuarios de Comits de Agua Potable Rur
Web y capacitacin a vocales de control de servicios pblicos. La SSPD desarrolla la estrategia de Fortalecimiento en la P
a lnea 800 -En las ASADAS es posible plantear reclamos en las asambleas generales o ante el fiscal de la Junta Directiv
clamar a la Empresa y a los Gobiernos locales. Los delegados de Gobierno local renden cuenta de su gestin a los elec
e doit excuter en 48h. Aprs rception des listes de travaux excuts, lONAD vrifie par des appels. En milieu rura
personne se plaint de sa manire.
915. Por medio de esta tecnologa se le brindar una solucin oportuna mediante un sistema nico de registro electrn
the service.
e are local FM radios whereby the public raises the issues of complaints to the Water supply and sewerage service prov
f action since maintenance has been transferred to local communities. In other cases complaints are lodged directly wit
e to 20 day. Example of effective complaint mechanism in Tbilisi Waterworks and Sewerage: existence of complaint ho
Offices of the District Water and Sanitation Teams (DWST) are also a point of call if there is a problem. At the commu
sainissement en milieu urbain : Plaintes dpose au niveau de la Direction de lAssainissement succde dune mission
mantendr informados a sus usuarios sobre las condiciones extraordinarias que requieran ser del conocimiento de ellos.
veral complaints through telephone hotline, then through the PU complaints forwarded for immediate follow-up to the t
ed within 24 hours in flooding, 48 hours during emergencies and 72 hours under normal conditions
w they were addressed. For sanitation, this is still a challenge. There are no formal complaint mechanisms in the rural a
zens complaints and application s consideration (2007), technical regulations About drinking water safety. Non-com
n the complaint letter to government office and other concerned who could intervene to help them. They might complai
ds and targets which are to be achieved by the service provider. For its part the service provider has a toll-free number
bout water consumption records, water supply emergencies, water supply emergencies, water supply cutoff or limitatio
rente a cualquier tema de agua; **Gobiernos estatales. Al igual que en el gobierno federal, en este nivel es posible solic
atencionalusuario@asep.gob.pa. En el IDAAN en su pgina web institucional existe un buzn de sugerencias y se indica

eguimiento con las instrucciones dadas por la mxima autoridad del Ente y para dar una respuesta a los afectados. Ca
e resolver en Segunda Instancia Administrativa (recursos de apelacin) el reclamo de los usuarios presentados ante las
cerne leau potable. Pour ce qui concerne lassainissement en milieu rural, cest sans objet, car lassainissement y est d
ent remains problematic and is ineffective, despite the existence of Consumer Services. The best example in South Afri
117 Complain Unit for Local Government Hotline 011 2328428
e of the removal of complaints and customer satisfaction. In case of receipt of a written complaint, the inspection is con
( Agents Forment/mcanicien pompe Fournisseurs de pices de rechanges/Vendeurs de pices de rechanges des pom
h they will respon to a complaint within 8 hours.
web sites for ONAS and SONEDE. -Satisfaction Survey Customer (SONEDE). -The Ministry of Health. For drinking water s
carried out a customer satisfaction survey to determine the customer satisfaction index and know how to improve cus
ue of drinking water quality and sanitation in rural areas Local authorities of territorial communities of the seven villag
ose.com.uy/c_servicios_en_linea.html). La Intendencia de Montevideo cuenta con una lnea telefnica para la atencin d
uest remedial measures. The local government then will be leading actor to request involved bodies, including water su
tions are taken
nmero telefnico de cobro revertido (0800) disponible para atencin tcnica durante las 24 horas.
rom immediate to 1 month.
o appeal to the organization by submitting a written, electronic or oral applications (personal reception) and individual
IZADOS POR VIA TELEFONICA O DE MANERA ESCRITA. CADA RECLAMO TIENE SU NUMERO DE REGISTRO PARA CONTRO
es such as Office of the President, Permanent Secretary etc
alidades) e est em processo de implantao. Em funo disto, no h um mecanismo e de queixas nacional. Contudo,
par le biais des reprsentants communaux.
de Comits de Agua Potable Rural pueden acceder a las Direcciones Regionales de Obras Hidrulica o a travs de Ofici
rategia de Fortalecimiento en la Promocin de la Participacin Ciudadana y el Control Social en desarrollo de los debere
o ante el fiscal de la Junta Directiva. Y en general las personas pueden presentar sus inconformidades directamente an
n cuenta de su gestin a los electores , recogen y tramitan quejas y planteamientos manifestados y da seguimiento co
e par des appels. En milieu rural, existence de mcanisme pour saisir lautorit villageoise (chefferie) et lautorit adm
stema nico de registro electrnico que le permite dar seguimiento a sus trmites, denuncias y consultas; un sistema m
upply and sewerage service providers in other towns. In some cases the service provider responsible personnel respond
omplaints are lodged directly with the private company with which the community has a maintenance contract.
erage: existence of complaint hotline, target response times, customer satisfaction with responses (call center).
ere is a problem. At the community level, WASH Management Committees are in place to deal with complaints.
ssement succde dune mission conjointe DNACV et Direction communale de lEnvironnement qui va constater les fait
an ser del conocimiento de ellos. Existe como ejemplo, el reglamento de solicitudes y reclamos del ERSAPS. As tambi
for immediate follow-up to the technical section.

al conditions
mplaint mechanisms in the rural areas, but in the urban are, some of the systems work in the municipalities.
t drinking water safety. Non-compliance with the terms of the contract with the water supplier according to the quality
o help them. They might complaint by line but the effectiveness need to be considered and waiting for the coming actio
e provider has a toll-free number where complaints are communicated and registered. In rural settings, consumers use
s, water supply cutoff or limitation, water bills. Complaints by consumers may be sent by mail or taken to the State Con
eral, en este nivel es posible solicitar informacin respecto al agua a los gobiernos estatales, con base en las respectiva
buzn de sugerencias y se indica el mecanismo de reclamacin a travs del la lnea 311.

na respuesta a los afectados. Cada prestador debe tener un centro de atencin al pblico, conforme al Marco Regulator
os usuarios presentados ante las EPS, de acuerdo a la Resolucin de Consejo Directivo N 066-2006-SUNASS-CD, con s
objet, car lassainissement y est de type individuel.
s. The best example in South Africa is the Drakenstein WSA with a phone-in hotline and an audited response time of 40
complaint, the inspection is conducted in the regulatory bodies. Information on the measures taken and their results is
de pices de rechanges des pompes Artisan rparateurs- responsable villageois/comit eau) permettent lenregistrem
y of Health. For drinking water systems in remote rural areas managed by the Water Users Associations. Receipt of com
ex and know how to improve customer service. U Report by UNICEF The use of mobile phones to report breakdowns (M
l communities of the seven villages of the Boryspil district of Kyiv region appealed to the Ministry of health of Ukraine,
nea telefnica para la atencin de reclamos con un horario extendido en das hbiles y sbado y posibilidad de efectu
volved bodies, including water supplier, to fix with this problems then report the results to local government and inform
las 24 horas.
rsonal reception) and individual entrepreneurs by making comments and proposals in the book of comments and sugge
ERO DE REGISTRO PARA CONTROL. ANUALMENTE LA EPSA PRESENTA UN REPORTE Y LOS INDICADORES DE ATENCION AL
e de queixas nacional. Contudo, a maioria dos prestadores dos servios nos governos subnacionais disponibiliza canais
ras Hidrulica o a travs de Oficinas de Informacin y Reclamos, OIRS, dispuestas por el Estado. La administracin de lo
ocial en desarrollo de los deberes legales contenidos en la Ley 142 de 1994, y en virtud de ella, realiza capacitaciones
nconformidades directamente ante: Sala Constitucional; Defensora de los Habitantes; y la ARESEP

anifestados y da seguimiento con los prestatarios de los servicios pnicos.de agua y saneamiento.
geoise (chefferie) et lautorit administrative (Sous-prfecture) Hygine : En Sant et Hygine, il existe un numro de
nuncias y consultas; un sistema modelo de transparencia para dar confianza a la ciudadana de una gestin de servicios
der responsible personnel responds accordingly for live questions. Regarding to sanitation, there is no effective complain
a maintenance contract.
h responses (call center).
ce to deal with complaints.
nnement qui va constater les faits et faire rtablir le tord. La brigade de salubrit (au niveau communal) ou la brigade
reclamos del ERSAPS. As tambin existen instancias para reclamos en las Unidades de supervisin y control local de la
n the municipalities.
supplier according to the quality and quantity of water, and sewage grant right to the subscriber for application to the
and waiting for the coming action plan by government office to come to check and design on how to repair and rehabil
In rural settings, consumers use a variety of mechanism to report service quality. These include: the local leadership,
by mail or taken to the State Consumer Rights Protection Authority based in 25 Vilnius St, Vilnius, or by email tarnyba@
tales, con base en las respectivas leyes estatales de transparencia y rendicin de cuentas;**Gobiernos municipales. En
ico, conforme al Marco Regulatorio del ERSSAN SENASA recibe los reclamos de las juntas de saneamiento
N 066-2006-SUNASS-CD, con su modificatoria Res. N 088-2007-SUNASS-CD. 3) La Gerencia de Supervisin y Fiscaliza
d an audited response time of 40 minutes.
easures taken and their results is reported
it eau) permettent lenregistrement et le traitement des plaintes. En milieu urbain, La socit Togolaise des Eaux a m
Users Associations. Receipt of complaints is done through: -Regional Offices of the Ministry of Agriculture -The Ministry o
phones to report breakdowns (Mobile for Water Initiative). Social accountability (using citizens report cards and comm
he Ministry of health of Ukraine, Chief state sanitary doctor Ministry of health of Ukraine and a number of scientific-rese
y sbado y posibilidad de efectuar reclamos a travs de la web. http://www.montevideo.gub.uy/tramites/formularios/bu
to local government and inform to community by an official letter on how the problems are resolved? What measures h
the book of comments and suggestions. Written requests should be responded not later than fifteen days, and cases re
S INDICADORES DE ATENCION AL CLIENTE A LA AAPS. EN EL AREA RURAL, NO EXISTE SISTEMAS DE ATENCION AL CLIEN
subnacionais disponibiliza canais para recebimento de reclamaes dos usurios sobre falta ou precariedade dos servi
el Estado. La administracin de los sistemas de agua potable rural es efectuada por las propias comunidades, por lo qu
d de ella, realiza capacitaciones dirigidas a los vocales de control, autoridades locales, municipales y departamentales,
y la ARESEP
aneamiento.
Hygine, il existe un numro de tlphone : 143 qui reoit toutes les plaintes des usagers des services de Sant.
dana de una gestin de servicios confiable, precisa, veraz, eficiente y eficaz. www.anda.gob.sv
on, there is no effective complaint mechanism such as hotline in the urban centers. However, as it is indicated for drink
niveau communal) ou la brigade verte (au niveau du ministre de lenvironnement) peuvent tre ventuellement mis
e supervisin y control local de las municipales que velan por funcin reguladora. Existe la oportunidad de hacer reclam
subscriber for application to the service provider. Maximum term of consideration and response is not more than 30 da
sign on how to repair and rehabilitate.
se include: the local leadership, local government institutions, the media, politicians and advocacy NGOs.
St, Vilnius, or by email tarnyba@vvtat.t Enquires may also be made by telephone +370 5 2672751. A sample of a consu
ntas;**Gobiernos municipales. En algunos municipios urbanos y rurales, tienen lneas telefnicas para atencin al pblic
as de saneamiento
erencia de Supervisin y Fiscalizacin (GSF): atiende denuncias de problemas comerciales y operacionales de carcter
a socit Togolaise des Eaux a mis en place sur le plan national un appel tlphonique dit numro vert sans cot
stry of Agriculture -The Ministry of Health -The delegations -Governorates -The office of relationship with citizens (Ministr
g citizens report cards and community score cards have been used in a few places. Ministry of Finance has a budget m
e and a number of scientific-research institutes of NAS of Ukraine on the issue of the negative environmental conseque
eo.gub.uy/tramites/formularios/buzon_ciudadan. Tambin existe en Montevideo un Defensor del Vecino que recepciona,
s are resolved? What measures have been taken? What can be or cannot be done? What is the situation of existing drin
er than fifteen days, and cases requiring additional investigation and checking - not later than in one month, unless oth
SISTEMAS DE ATENCION AL CLIENTE INSTITUIDO EN LAS EMPRESAS OPERADORES DEL SERVICIO.
e falta ou precariedade dos servios, por via telefnica, internet e presencial. Da mesma forma, nos municpios em que
s propias comunidades, por lo que la atencin se refiere a nuevos sistemas o nuevos usuarios que pueden ser beneficia
municipales y departamentales, a fin de sensibilizarlos sobre sus responsabilidades en la promocin del control social,
gers des services de Sant.
wever, as it is indicated for drinking water supply , there is also live radio programs entertaining the sanitation service
uvent tre ventuellement mis contribution.
te la oportunidad de hacer reclamos en forma digital, por ejemplo en las pginas de internet de: Aguas de Puerto Corts
response is not more than 30 days. Public agences consider the applications provided by the Law of the Kyrgyz Repub
nd advocacy NGOs.
0 5 2672751. A sample of a consumers request is placed in the website www.vvtat.lt under Activities. The State Food
elefnicas para atencin al pblico. En cuanto a reclamaciones y atencin de las mismas, cada organismo operador tien
ales y operacionales de carcter general que no han sido atendidas de manera oportuna y efectiva. 4) El FonoSunass: e
e dit numro vert sans cot qui se charge recueillir les plaintes de population ; en dehors de cet appel tlphoniqu
relationship with citizens (Ministry of Agriculture)

nistry of Finance has a budget monitoring unit which also goes to the field to check on the utilisation of funds.
egative environmental consequences due to the upcoming discharges of insufficiently treated municipal wastewater, B
ensor del Vecino que recepciona, entre otros, reclamos de saneamiento. A su vez, el organismo regulador URSEA recib
at is the situation of existing drinking water? Further actions for ensuring quality of water.
er than in one month, unless otherwise specified by legislative acts. The most frequent calls in the WASH sector are co
SERVICIO.
a forma, nos municpios em que atua alguma agncia reguladora, esta possui ouvidoria para atender s reclamaes d
suarios que pueden ser beneficiaros de inversin del Programa de Agua Potable Rural.
n la promocin del control social, defensa de los derechos de los usuarios de servicios pblicos y deberes de los mismos
tertaining the sanitation service issues. But in the rural setups, the Health Extension Workers (HEWs) are working hous
ernet de: Aguas de Puerto Corts y las municipalidades de Siguatepeque y Comayagua Por ejemplo SANAA, tiene la ofi
d by the Law of the Kyrgyz Republic About order of citizens applications consideration. In writing of the Law of the KR
nder Activities. The State Food and Veterinary Service seeking to safeguard consumer interests and protect their righ
as, cada organismo operador tiene mecanismos de seguimiento a las reclamaciones. Con respecto al tema de calidad d
na y efectiva. 4) El FonoSunass: es la Central Telefnica exclusiva para orientacin de los usuarios que requieran inform
dehors de cet appel tlphonique il existe dans chaque centre dexploitation une section clientle charg de rception
the utilisation of funds.

treated municipal wastewater, Borispol in boggy forest coast Kanev reservoir and deterioration in this regard, the quali
organismo regulador URSEA recibe reclamos en segunda instancia, es decir si luego de que el usuario le efectuara el m
nt calls in the WASH sector are complaints on the quality of water due to high natural content of iron, as well as compla
a para atender s reclamaes dos usurios. Nos municpios maiores geralmente existe um rgo pblico de defesa do
pblicos y deberes de los mismos, con miras a buscar una solucin concertada a las problemticas regionales en la pres
Workers (HEWs) are working house to house in each kebele so that the households will tell the sanitation service compla
a Por ejemplo SANAA, tiene la oficina de atencin al cliente y va telfono (Tegucigalpa, sede central). Los principales pr
. In writing of the Law of the KR from 26.02.2008 16, 15.07.2009 214, 03.05.2011 17.
er interests and protect their rights analyses consumer complaints concerning the safety and quality of drinking water.
on respecto al tema de calidad del agua potable, la COFEPRIS cuenta con una pgina de Internet y telfonos para denu
os usuarios que requieran informacin sobre cmo reclamar, sus derechos y deberes. A travs del FonoSunass (lnea gr
ion clientle charg de rception des plaintes. On note aussi des boites suggestions dans les services Dans le sous s
erioration in this regard, the quality of drinking water in and wells. Complaint-appeal was considered by a num
que el usuario le efectuara el mismo al prestador y este no respondiera en 15 das hbiles o la respuesta del prestador
ontent of iron, as well as complaints about the construction of local treatment facilities.
e um rgo pblico de defesa dos consumidores (PROCON), para defesa de direitos do consumidor, em geral, que atua
oblemticas regionales en la prestacin de los servicios pblicos. Adicional a esto mediante un trabajo de asesoramient
ell the sanitation service complaints physically to the HEWs. In addition, the Health Development Army (HDA), one to fi
, sede central). Los principales prestadores urbanos tienen sus oficinas de atencin al cliente, entre las doce principales
ety and quality of drinking water. The complaints can be provided: on the free phone line 8 800 404 03, 24 hours a day;
de Internet y telfonos para denunciar y mecanismos de atencin.
A travs del FonoSunass (lnea gratuita para provincias), se pueden realizar consultas sobre cmo reclamar sobre consu
dans les services Dans le sous secteur hygine et assainissement : plaintes directes au niveau des services
t-appeal was considered by a number of scientific and research institutes of NAS of Ukraine (Institute of botany named.
biles o la respuesta del prestador no le satisface, podra presentar un reclamo frente a la URSEA. La Unidad Reguladora
consumidor, em geral, que atua como instncia de reclamao e de soluo de conflitos no resolvidos diretamente co
ante un trabajo de asesoramiento y capacitaciones a los usuarios de servicios pblicos se promueve la conformacin d
velopment Army (HDA), one to five networks, will also visit networked houses and inform to HEWs for soliciting solution
cliente, entre las doce principales estn: Comayagua, Siguatepeque, Danli, El Paraiso, Choloma, Villanueva, La Lima, Pim
ne 8 800 404 03, 24 hours a day; by e-mails vvt@vet.lt; vmvt@vet.lt, by completing a special online notification form on
obre cmo reclamar sobre consumo elevado, facturacin excesiva, facturacin indebida, falta de servicio, entre otros. 5
au niveau des services
raine (Institute of botany named. N.G. Kholodny, National Botanic garden named after. M.M. Grishko, the research Instit
la URSEA. La Unidad Reguladora cuenta con una lnea telefnica para estos casos as como la posibilidad de presentar
os no resolvidos diretamente com os prestadores. H no pas uma Associao Brasileira de Agncias de Regulao (A
s se promueve la conformacin de Comits de Desarrollo y Control Social y se capacita sobre el proceso de reclamacin
rm to HEWs for soliciting solutions. This approach will also apply for urban settings in regard to sanitation since there is
Choloma, Villanueva, La Lima, Pimienta, San Manuel, Choluteca, La Ceiba y El Progreso. En el caso de las juntas de agua
pecial online notification form on the web site http://www.vmvt.lt on the page Pranekite mums or by mail to the add
a, falta de servicio, entre otros. 5) Oficinas Desconcentradas: para la atencin personalizada, la SUNASS est expandien
M.M. Grishko, the research Institute of forestry and agroforestry them. G.M. Vysotsky). In conclusion, these organizatio
como la posibilidad de presentar reclamos a travs de la web (en ciertos casos de reclamos de calidad del agua potable
eira de Agncias de Regulao (ABAR), que congrega os reguladores de diferentes servios e que dispe de uma Cmar
sobre el proceso de reclamacin ante las empresas prestadoras y la Superservicios. A su vez, la entidad realiza varios e
egard to sanitation since there is urban health extension programme.
. En el caso de las juntas de agua urbanas tienen tambin oficinas de atencin.
kite mums or by mail to the address Siesik str. 19, LT 07170 Vilnius. At territorial State Food and Veterinary Services n
lizada, la SUNASS est expandiendo sus centros de atencin en el pas, contando a la fecha con 12 Oficinas Desconcen
. In conclusion, these organizations were noted inadmissibility of the designed construction owing to the incomplete ac
amos de calidad del agua potable, desbordes de agua residual, etc. podra efectuarse el reclamo en segunda instancia,
ios e que dispe de uma Cmara Tcnica de Saneamento Bsico, que vem atuando no sentido de implantar algum me
su vez, la entidad realiza varios eventos de Presencia Institucional tales como Ferias de Servicios Pblicos y Superservic
e Food and Veterinary Services notifications (complaints) are received by phone, e-mail, mail or by coming to the territo
echa con 12 Oficinas Desconcentradas (ODS) para atencin a los usuarios.
ction owing to the incomplete accounting of all the conditions and requirements of the environmental legislation. It was
el reclamo en segunda instancia, pero sin necesidad de esperar los 15 das hbiles).
o sentido de implantar algum mecanismo de coordenao entre os reguladores de gua e esgotamento sanitrio, no qu
e Servicios Pblicos y Superservicios a la Universidad; con el fin de acercar la entidad a la comunidad y dar a conocer e
il, mail or by coming to the territorial State Food and Veterinary Service. Contacts of the territorial Services are publishe
environmental legislation. It was recommended to carry out a detailed environmental expertise of the territory in accor
a e esgotamento sanitrio, no que couber. No mbito da Justia, o Ministrio Pblico, agncia independente, tem comp
a la comunidad y dar a conocer el procedimiento adecuado que deben realizar para realizar una reclamacin ante las em
e territorial Services are published on the web site http://www.vmvt.lt, on page Kontaktai.
expertise of the territory in accordance with applicable law and international obligations of Ukraine in the sphere of hea
agncia independente, tem competncia e atribuies de defesa de direitos Sociais.
alizar una reclamacin ante las empresas prestadoras, los medios de contacto que tienen disponibles para comunicarse
ns of Ukraine in the sphere of health and environment. An Institute of colloid chemistry and chemistry of water named a
en disponibles para comunicarse con la entidad y puedan tener un asesoramiento constante por parte de la Superservi
and chemistry of water named after A.V. Dumanskogo of the National academy of sciences of Ukraine took upon itself
stante por parte de la Superservicios.
ences of Ukraine took upon itself the obligation of monitoring the quality of drinking water. On the basis of the received
ater. On the basis of the received conclusions of the Kyiv regional state administration has decided to conduct the man
has decided to conduct the mandatory state ecological expertise and public discussion of its results before the start of
n of its results before the start of construction.
GLAAS 2013-2014 country survey questionnaire (Section B)
Section B: Monitoring
Responses to this section of the questionnaire will help to determine the level of monitoring activity performe
NATIONAL ASSESSMENT
Latest National assessment (e.g. Joint Sector Review): When was the l
B1.
a. Sanitation
b. Drinking-water
c.
B2.
Hygiene promotion and/or

practice
Impacts of sector review: Please give an ex

time when regular performance review or Joint
resulted in a substantial change to policy, stra
programming.
a.
b.
c.
DRINKING WATER QUALITY SURVEILLANCE
B3. Independent monitoring and audits: Is independent surveillance[1] of
a.
Urban drinking-water quality
b.
Rural drinking-water quality
c.
Please describe the reasons for any insufficiencies,
USE OF MONITORING DATA

B4.
Data availability for decision-making: Are data collected and used to info
(Please check one response in each row)
Health sector
a.
Identify public health priorities for reducing WASH r
b.
Response to WASH related disease outbreak
d.
Policy and strategy
e.
Resource allocation
f.
Policy and strategy
g.
National standards
h.
Resource allocation
Sanitation
Drinking-water
MONITORING OF DISADVANTAGED GROUPS
B5. Tracking progress among disadvantaged groups: Do monitoring system
a.
Poor populations (e.g. poorest

quintile)
b.
Populations living in slums or

informal settlements
c.
Remote or hard to reach areas
d.
Indigenous population
e.
Internally displaced or refugees
f.
Ethnic minorities
g.
People with disabilities
h.
Other disadvantaged groups:

(please specify)
i.
PERFORMANCE INDICATORS
If yes, please attach available

public report (or web link)
B6.
Use of selected performance indicators to track progress: Are there cl
i) Sanitation
Expenditure (e.g. ratio

a. spent/allocated, proportion of
budget released mid-term)
Service quality (e.g. treated

effluent quality, frequency of
b.
emptying septic, tanks response
time to complaints)
Equitable service coverage (e.g.

% populations in different
c.
locations, and different economic
groups, with access)
Cost effectiveness (e.g. cost for

levels of service (latrines,
d.
networked sewage system), O+M
spent)
Functionality of systems (e.g.

working/non-working
e.
infrastructure, asset
management)
Affordability (e.g. ability to pay by

f. poorest 10%, % of household
income spent on user charges)
Wastewater/septage reuse (e.g. %

g. of septage reuse, levels of for
various uses)
Institutional effectiveness (e.g. %

of treated wastewater, technical
h.
staff per connection, material
certification schemes )
Cost-recovery (e.g. % service

provider costs covered by internal
i.
revenue versus external
subsidies)
Question B6 continued on following page ->

PERFORMANCE INDICATORS (CONTINUED)
B6.
(continued from previous page)
ii) Drinking-water
Expenditure (e.g. ratio

a. spent/allocated, proportion of
budget released mid-term)
Service quality (e.g. hours of

service, min. pressures in piped
water systems, response time to
b.
complaints, quality of the water
supply, seasonable variability in
delivery)
Equitable service coverage (e.g.

% populations in different
c.
locations, and different economic
groups, with access)
Cost effectiveness (e.g. cost for

levels of service (boreholes,
d.
networked piped system etc..),
O+M spent)
Functionality of systems (e.g.

working/non-working
e.
infrastructure, asset
management)
Affordability (e.g. ability to pay by

f. poorest 10%, % of household
income spent on user charges)
Institutional effectiveness (e.g.

g. non-revenue water,
employees/1000 connections )
Cost-recovery (e.g. % service

provider costs covered by internal
h.
revenue versus external
subsidies)
Question B6 continued on following page ->

PERFORMANCE INDICATORS (CONTINUED)
B6.
(continued from previous page)
iii) Hygiene promotion
a. Coverage of promotion programs
Cost effectiveness of programs

b. (e.g. costs, hygiene knowledge,
hygiene practices)
iv) Monitored indicators: If the following indicators are measured, please indicate a
a. Please
estimate the national percentage o
b. Average nonrevenue water (NRW) for the three larg
c. Please highlight additional specific examples of ind
In this instance, treated means the use of physical, biological, or chemical treatment processes that reduce the impac
MONITORING OF SERVICE PROVIDERS

B7.
Service providers: Do service providers report the results of their internal m

(Please check the response that applies for the majority of providers in each
Urban formal service providers

a. (e.g. government utilities, private
sector utilities)
Rural formal service providers
b. (e.g. government utilities, private
sector utilities)
c.
Community-based (owned or
operated) service providers
d.
Informal service providers (e.g.

informal private operators, NGOs)
e. Please describe other mechanisms to report and re
COMMUNICATION OF MONITORING RESULTS

B8.
Dissemination of data: Is the performance (e.g. quality of service) of the fo
Sanitation
a. Urban sanitation
b. Rural sanitation
Drinking-water
c. Urban drinking water supply
d. Rural drinking-water supply
[1] Surveillance performed by service provider with verification by independent regulator, or perfor
onitoring activity performed by the government, as well as other stakeholders and how this information is used in the pl
Review): When was the last national sanitation and drinking-water supply review or assessment conducted (month/yea
No national assessment
Assessment date (month/year)
Please attach a copy of the

applicable report (or provide weblink)
0
0
review: Please give an example of a

erformance review or Joint Sector Review
tial change to policy, strategy or
Please indicate whether you have received external technical assistance to support sector review:
Please indicate whether further assistance is needed:
dent surveillance[1] of drinking water quality carried out and does it inform remedial action?
Testing of WQ against national standards
Not done or insufficiently

performed
Performed, but data not used
a.
0.5
b.
0.5
sons for any insufficiencies, (e.g. low frequency of surveillance, lack of staff for follow-up action, etc.)
collected and used to inform decision making?
riorities for reducing WASH related diseases
Only limited data collected and

limited availability
a.
ted disease outbreak
b.
d.
0
0
e.
f.
g.
h.
0
0
0
ps: Do monitoring systems track and report progress in extending the service provision specifically among the following
Yes
a.
b.
c.
d.
e.
f.
g.
1
1
h.
ck progress: Are there clearly defined national standards or agreed upon performance indicators that are used in the fo
Please define main indicator(s) or

if not monitored please indicate
none.
Being developed or in progress
a.
0.2
b.
0.2
c.
0.2
d.
0.2
e.
0.2
f.
0.2
g.
0.2
h.
0.2
i.
0.2

none.
Being developed
a.
0.2
b.
0.2
c.
0.2
d.
0.2
e.
0.2
f.
0.2
g.
0.2
h.
0.2

none.
Being developed
a.
0.2
b.
0.2
measured, please indicate approximate value(s):
e national percentage of urban wastewater that is treated[2]? (through a centralized or decentralized system
ater (NRW) for the three largest water suppliers
nal specific examples of indicators or performance indicator system(s) that are used:
esses that reduce the impacts of wastewater flows to human health and the environment.
results of their internal monitoring against required service standards to the regulatory authority and does internal mo
ority of providers in each service provider type and sub-sector)

Internal monitoring for sanitation
Not reported
Reported but does not lead to

corrective action
a.
0.5
b.
0.5
c.
0.5
d.
0.5
mechanisms to report and regulate based on monitoring:
uality of service) of the formal service providers made public and are the results of customer satisfaction information m
Performance review made public?
Few
Some
(less than 25% of providers
(between 25-75% of providers
a.
0.5
b.
0.5
c.
0.5
d.
0.5
dent regulator, or performed directly by independent regulator
ormation is used in the planning, development and evaluation of water and sanitation services.
ent conducted (month/year)?
view:
action?
onal standards
Auditing against recommended management procedu
Performed and informs remedial

action
Not done or insufficiently

performed
Performed, but data not used
0.5
0.5
Partial data available, but not

generally used
Data available and analysed

through a management
information system and used for
a minority of decisions
Data available and analysed

through a management
information system and used for
a majority of decisions
0.2
0.7
0.2
0.7
0.2
0.2
0.7
0.7
1
1
0.2
0.2
0.2
0.7
0.7
0.7
1
1
1
cally among the following population groups?

Sanitation
Yes
No
1
1
0
0
ors that are used in the following categories? (please select one applicable response in each row)
Performance indicators are:
Agreed and baseline data
established
Agreed, tracked against

established baseline data
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
Agreed but not yet implemented
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7

established
Agreed, tracked against

established baseline data
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7
0.4
0.7

established
0.4
0.7
0.4
0.7
or decentralized system?
a.
b.
rity and does internal monitoring trigger timely corrective action?
sanitation
Internal monitoring for drinking-wat

Reported and triggers corrective
action
Not reported
Reported but does not lead to

corrective action
0.5
0.5
0.5
0.5
satisfaction information made public? (please check all that apply)
ade public?
Customer satisfaction review made public?

Most
Few
Some
(more than 75% of providers
(less than 25% of providers
(between 25-75% of providers
0.5
0.5
0.5
0.5
ended management procedures, with verification
Performed and informs remedial action
1
1
Drinking-water
Yes
No
1
1
0
0
Agreed, tracked against established baseline data
monitoring for drinking-water

Reported and triggers corrective action
w made public?
Most
(more than 75% of providers
1
1
1
1
Hygiene promotion
No
Yes
0
0
1
1
tion
No
0
0
0
0
0
0
0
0

March 2, 2015
Note: See worksheet 'SectionB_Questions_ResponseCode' for section B questions and explanatio
SECTION B: MONITORING
ISO3 Code
Country
Question B1
B1a. Please indicate the

date of the latest national
assessment in sanitation.1
ISO3
AFG
AGO
ARG
AZE
BGD
BLR
BEN
BTN
BOL
BWA
BRA
BFA
BDI
KHM
CMR
CAF
TCD
CHL
COL
COG
COK
CRI
CUB
CIV
COD
Country
Afghanistan
Angola
Argentina
Azerbaijan
Bangladesh
Belarus
Benin
Bhutan
Botswana
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Cuba
Cte d'Ivoire
Democratic Republic of the Cong
DOM
SLV
ERI
Dominican Republic2
El Salvador
Eritrea
EST
ETH
FJI
GAB
Estonia
Ethiopia
Fiji
Gabon
B1_a_date_san_tot
2011-2012*
2008-2009*
2010
Twice yearly
2012
2013
2013
2010
2012
2003
2011
2013
2013
2012*
2011
2008
2013
NA
2012
2013
2011
2012
2012
NA
2013
2012*
Ongoing surveillance and
reporting
2011
Review in progress
2013
GMB
GEO
GHA
GIN
GNB
HTI
HND
Gambia
Georgia
Ghana
Guinea
Guinea-Bissau
Haiti
Honduras
2009
2011*
2013
NA
NA
2011
IND
IDN
IRN
JOR
KAZ
KEN
KGZ
LAO
LBN
LSO
LBR
LTU
MDG
MDV
MLI
MRT
MEX
MNG
MAR
MOZ
MMR
NPL
NER
NGA
OMN
PAK
PAN
PRY
PER
PHL
MDA
RWA
SEN
SRB
SLE
ZAF
SSD
LKA
SDN
MKD
TJK
India3
Indonesia
Jordan
Kazakhstan
Kenya
Kyrgyzstan
Lebanon
Lesotho
Liberia
Lithuania
Madagascar
Maldives
Mali
Mauritania
Mexico
Mongolia
Morocco
Mozambique
Myanmar
Nepal
Niger
Nigeria
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Republic of Moldova
Rwanda
Senegal
Serbia
Sierra Leone
South Africa
South Sudan
Sri Lanka
Sudan
TFYR Macedonia
Tajikistan
2013*
2013*
2013
2012
2012
2013
2011
2010-2011*
2013
2013
2012
2011
2013
2013
2012
2012
2013
2008
2013
2011*
2011
2012
2009
2004
2011-2012*
2013
2011
2011
2012
2012*
2013
2013
2013
2012
2013
2011*
2011
2013
2011
THA
TLS
TGO
TON
TUN
UGA
UKR
TZA
URY
VUT
VNM
PSE
YEM
ZWE
Thailand
Timor-Leste
Togo
Tonga
Tunisia
Uganda
Ukraine
Uruguay
Vanuatu
Viet Nam
Yemen
Zimbabwe
NA
2010*
2011
Monthly
2009
2013
2013
2013
2013
Conducted at subnational
level: most
recent 2014
2011
2012
2008
2011
footnotes (Section B):

1
Examples of national assessments as cited in GLAAS responses range from comprehensive joint se
Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questio
questions and explanation of response levels
B1a. Please attach

a copy of the
applicable report
for sanitation (or
provide web-link)
B1b. Please indicate the

date of the latest national
assessment in drinkingwater.1
B1b. Please attach

a copy of the
applicable report
for drinking-water
(or provide weblink)
B1_a_rep_san_tot
B1_b_date_wat_tot
B1_b_rep_wat_tot
Draft National Risk an
2011-2012*
Draft National Risk an
2008-2009*
ANEXO 1
2010
ANEXO 1
www.azersu.az
Twice yearly
www.azersu.az
1. GLAAS Report 2012
1.
GLAAS Report 2012
2.
JMP
reports
of
UNICEF
and
WHO
2012
2012
2.
reports
UNICEF(MICS)
and WHO 2012
of children and women (MICS)
of JMP
children
andofwomen
(www. belstat.gov.by)
2013
(www. belstat.gov.by)
2013
www.nsb.gov.bt/ndas/in
2010
www.nsb.gov.bt/ndas/in
LA AAPS REALIZA LAS
2012
LA AAPS REALIZA LAS
Botswana National Mast
2006
Botswana National Wate
Diagnstico
dos Servi
Diagnstico
dos Servios
gua e Esgoto
Rapport bilan
2012 du PN-AEPA 2011
Rapport bilan
2012 dude
PN-AEPA
2013
Aide-mmoire
de la revue conjointe
de mars 2013 Voir
Aide-mmoire
de la revue conjointe de
Voir
annexe 1;
annexe 1;
Rapport de la Revue Annuelle Conjointe
2013
sectorielle eau et
Rapport
assainissement
de la Revue
2012
Annuelle Conjointe sec
Cambodia
Socio-Economi
Cambodia
Socio-Economi
Rapport diagnostique
de la stratgie2012*
nationale dassainissement
Etat des lieux
liquide
du2011
secteur de leau et lassai
http://water.worldbank.org/sites/water.worldbank.org/files/publication/Strategie%20nationale%20d
2010
www.gwp.org/.../Synthse%20tude%20na
Rapport de fin de proj
2012
Rapport de fin projet PAIDSE
Suivi des engagements
2011
Rapport Analyses et pe
NA
2012
revue OMD ..\..\..\GLAAS_2012\revue OMD secteur eau erevue OMD ..\..\..\GLA
Informe acerca de la eficacia del estado
2012
para garantizarAnlisis
la calidad
sectorial,
del agua
Agua
en sus
Potable
diferentes
y Saneamie
usos
Poltica Nacional Hidru
2011
Poltica Nacional Hidru
Revue annuelle du secteur WASH
2009
Rapport des Etats Gn
DSCRP 2
2012
GLAAS RDC 2012
NA
-salvador/linea-de-base/politica-nacional-de-saneamiento/
Saneamiento, (MAPAS) 2013
e
Informes
de
ODM
2013
Latinosan
ODM
May 2012 - Nation-wide latrine coverage survey and KABP
September2013
2006e -informes
Rapid rural
water supply
October 2012 - Nation-wide assessment
2011*
on availability of
December
WASH facilities
2011 - in
Rapid
health
rural
care
water
facilities
supply
Ongoing surveillance and
reporting
National WASH Invento
2011
National WASH Invento
Reports not available n
SE de lUA
Review in progress
2013
Reports not available n

CEEAC
Etats des lieux de la gestion des ressources
Situational Analysis of
2006
The Gambia National Wa
GSS MICS, 2011
2011*
GSS MICS, 2011
Rapport AMCOW 2012
2013
Rapport AMCOW 2012
NA
Informe GLAAS 2011 de Honduras8, NA
Agregar MAPAS Y Informe
EL
GLAAS 2011 de Honduras8, Agre
INFORME DE GASTO PUBLICO DE SEFIN.
2011
INFORME DE GASTO PUBLICO DE SEFIN.
http://www.wssinfo.org
2013
http://indiawater.gov.in/imisreports/nrdwpm
http://labdata.litbang.
2013*
it
has been
sent
to aboReports
2013
it
has been
sent
to aboReports
Public
Utilities
Annual
Public
Utilities
Annual
Sector reports prepared by different donor
2012 agencies
Sector reports prepared by different donor
2012and through Quarterly interagency coordinating committe
Kenya demographic health survey 2009,
Health facts and figures- 2012
2013
The Annual Water Sector Review 2011-201
2012
www. aris.br.ru
Lao Social Indicator S
2010-2011*
Lao Social Indicator Su
2012/13 Performance A
2013
2012/13 Performance A
www.wash-liberia.org/
2013 supply and sewage
www.wash-liberia.org/
Current assessment of measures for water
systems renovation and expansion.
2013
http://www.am.lt/VI/index.php#a/9662
http://www.smlpc.lt/lt/mityba_ir_fizinis_akty
Rapport revue sectoriel
2011
Rapport revue sectoriell
Report is onannuelle
the proces
2013
Report is on the proces
Evaluation
(rapport)
Revue harmonise du secteur
2013
Revue harmonise Proje
Etude de la DSPC sur le
2012
Etude de la DSPC sur le
Se evalastatistical
con los Progr
2012
Se evalastatistical
con los Progr
National
office
National
office
-http://www.nso.mn/
2013
-http://www.nso.mn/
Revue stratgique du
2009
Stratgie Nationale de
Find attached the Aide2013
Find attached the AideMultiple Indicator Clus
2011*
Multiple Indicator Clus
www.seiu.gov.np
2011
www.seiu.gov.np
Rapport sur les Indicate
2012
Rapport sur les Indicate
Water And Sanitation M
2009
Water And Sanitation M
77/2004 Royal
P Standards 2007
92/2007
Royal
Pakistan
Social Decree
and Living
Measurement Survey
Pakistan
2011-12
Social Decree
and Living Standards Measu
JMP 2013Pas para LATINOSAN Panam
2011-2012*
JMP 2013
Informe
2013
Diagnstico Nacional de Agua Residuales
2013y Excretas
Monitoreo de los Avanc
DIGESA/SENASA MSPB
2011
DIGESA/SENASA MSPBS / ERSSAN / ESSAP
Philippine Sector Asse
2011
Philippine Sector Asse
www.mediu.gov.md
2012
www.mediu.gov.md
http://www.statistics.go
2012*
http://www.statistics.go
http://www.pepam.gouv
2013
http://www.pepam.gouv
http://webrzs.stat.gov.rs/WebSite/repository/documents/00/01/04/18/ZS40_129_eng.pdf;
webrzs.stat.gov.rs/WebSite/repository/docu
webrzs.stat.gov.rs/WebSite/repository/documents/00/00/87/77/SB_556_EKO_BILTEN-2011.pdf
2013
webrzs.stat.gov.rs/WebSite/repository/docu
WASH Sector Review re
2013
WASH Sector Review re
Green Drop assessments
2011
A Blue Drop assessment was done in 2011
Rural and Urban WASH a
2013
Rural and Urban WASH a
General Census 2011
2011*
www.statistics.gov.lk
External programme eva
2011
External
programme
YEAR ASSESMENT
BY eva
MH (INSTITUTE OF PU
YEAR ASSESMENT BY MH
2013
Izvestaj 2010-DH konecen.pdf (in Macedon
Report on the conductio
2011
Report on the conduction of the survey on
2.Report/concept/strategy plan http://www.anamai.moph.go.th/main.php?filename=index

3. Thai Public Toilet situation report http://env.anamai.moph.go.th/main.php?filename=home2011
NA
http://Service.nso.go.th
DHS Survey (2010),
2010*
DHS Survey (2010),
www.dsrptogo.tg
2011
www.dsrptogo.tg
Please
refer toand
thesocial
To
Quarterly
-XII Economic
Development
Plan
-XII Economic and social Development Plan
-Sector Review of the World Bank
2009
-Sector Review of the World Bank
Sector Performance
Re
2013 and state of drinking
Sector Performance
Re
National
report on drinking
water quality
National
water
report
supply
on drinking
in Ukraine
water
in 2012
quality a
http://minregion.gov.ua/attachments/content-attachments/1185/%20%20
2013
http://minregion.gov.ua/attachments/conte
report attached
2013
report attached
*** http://www.latinos
No national assessments
Conducted at sub-national
Malaria national survey
level:
most
recent
2014
http://www.wpro.who.in
2011
http://www.wpro.who.in
PCBS:
Local Community Survey - 2010
PCBS:
Local Community Survey - 2010
http://www.pcbs.gov.ps/Portals/_PCBS/Downloads/book1754.pdf
2012
http://www.pcbs.gov.ps/Portals/_PCBS/Down
humanitarian activities; last review is on 2013. Website humanitarian
is:
activities; last review is on 20
www.reliefweb.int or yemen@humanitarianresponse
2008
www.reliefweb.int or yemen@humanitarian
2011
m comprehensive joint sector reviews through to national assessments, GLAAS multi-stakeholder dialogues,
2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.
Question B2
B1c. Please indicate B1c. Please attach a B2a. Please give an

the date of the
copy of the
example of a time
latest national
applicable report
when a regular
assessment in
for hygiene
performance review
hygiene promotion promotion and/or
or Joint Sector
and/or practice
practice (or provide Review resulted in a
(none=0).
web-link)
substantial change
to policy, strategy
or programming.
B1_c_date_hyg_tot
2011-2012
2013
B1_c_rep_hyg_tot
B2_a_impact_comment
Draft National Risk and MRRD will bring the nec
Avaliao Nacional do Ministrios responsve
January 2013
www.health.gov.az
Review of 2011 contribu
0
Based
on the progress t
for the year 2012 "(annual
report)
January 2013
(www.rcheph.by/)
Listed in B1 sector sur
Avril 2013
Lors de la revue sectori
2010
www.nsb.gov.bt/ndas/inThe
Five
Year Plan
PROMOCIN
E HIGIENE, NO 11th
EXISTE
INFORMACION
DE LA EJECUCION DE EST
0
ACTIVIDAD A NIVEL NACIONAL.
LAS EPSAS
EN REGULADAS
LA UNIDAD AMBIENTAL DEL SEDES COCH
2005-2006
National Household Sur- Water Sector reforms
os Servios de gua e Esgotos d ne
O processo
de elaborao
Emdo
2007,
PLANSAB,
o Governo
realizado
Fed entrea2010
e 2013, en
foi 201
tam
valuation
de la politique
de lhygine
hospitalire
t ralise
May 2013
Lvaluation
Voir
annexe 1; de la politique nationale de lhygine publique est en cours
March 2013
Rapport de la Revue Annuelle
La miseConjointe
en uvresectorielle
des r
eau et assainissement 2
2010
Knowledge,
Attitude and
There is no regular perf
du secteur de leau
et lassainissement
au Cameroun
/.../Synthse%20tude%20nationale%20sur%20le%20fina
Rapport diagnostique qu
n projet PAIDSE
Relecture du code de l
0
Suite lanalyse et pe
Sector Urbano El anlis
En la vigencia 2005 con la expedicin del document
2011
Stratgie eau Assainis Sur la base des tats d
Api - report title etc
Api report
Annual
El documento que evala
La la
evaluacin
situacin FOCARD
2012 esta
peen proceso.
March 2013
A partir del examen sec
2011-2012
Enqute EDS-MICS/ MS Eau potable : En 2006,
Fvrier/Octobre 2012 GLAAS RDC 2012/le SuiLe questionnaire GLAAS R
2013 coverage
Monitoreo
los Avanc Momento
actual cuando
012 - Nation-wide latrine
May
survey
2012(KABP)
-de
Nation-wide
latrine coverage
survey y(KABP)
e assessment on availability of WASH
October
facilities
2012in
- Nation-wide
health care
The
facilities
assessment
shift from PHAST
on availability of WASH facilities in
May 2010
National assessment ofIn Ethiopia Joint Techn
th Protection Decree (Final draft, National
awaitingcommunity
Solicitor Generals
profi
Pacific
approval)
Wastewater Asso
0
Elaboration de la polit
September 2009
Situational Analysis of The study resulted in t
0
2011
GSS MICS, 2011
Ghanas urban water sec
Revue Unicef (Aot 2013)
Revue AMCOW (Dcembre 2012)
Rapport AMCOW 2012 Lorganisation des t
GLAAS 2011 de Honduras8, Agregar

Nota: MAPAS
Se adjunta
Y ELcopia de informe de GLAAS 2011 y MAPAS y Evaluacin de
INFORME DE GASTO PUBLICO DE
2011.
SEFIN.
Se aprob una Poltica
ter.gov.in/imisreports/nrdwpmain.aspx
In 2012, Total Sanitati
ISKESDAS 2013 and RCOADMAP STBM
2013
Performance reviews cond
0
- E.g.
to createwith
wastewater
systems
in rural areas,
The Ministry of Health in
collaboration
the Ministry
of Education
and wia
2007
www.CDC-GSHS/Jordan2007
Sector reviews usually
2012
Water Sector Review 2011-2013
The sector review has co
June 2013
The sanitation and hygi
November 2010 to January 2011
Lao Social Indicator Su The Government of Lao P
0
3rd Quarter, 2011/2012http://www.bos.gov.ls Shortcomings identified
February 2013
www.wash-liberia.org/ The first annual JSR oc
April 2013
http://www.smlpc.lt/lt/v The amendments of Dri
Fvrier 2011
Rapport revue sectoriellAss : On na pas fait un
2009
Global School
Student
Health Survey
Evaluation
desBased
conditions
dhygine
et de salubrit dans les tablissements
September 2012; Aout 2013
Rapport dvaluation WASH
Par rapport
en milieu
ladeprogr
soin.
0
Neant
Diciembre de 2012 National
Se evalastatistical
con los ProgrLos
office resultados de las e
May 11, 2013
-http://www.nso.mn/
0
- Sanitation National Pr
March 2013
Find attached the Aide- Increase of governmen
August 2013
Evaluation on data asseThematic working group
May 2011
www.seiu.gov.np
- Functionality of the
Dcembre 2012
Rapport Annuel 2012, Mi
La rvision des indicat
October 2009
Water And Sanitation M(i) In 2006, joint sect
2010
5 years plan
2010-2015
-Royal
decree
number
Multiple
Indicator
Cluster
Survey
Punjab
2011 [m
2012-2013
Multiple Indicator Cluster
-Water
Survey
andBalochistan
Sanitation 2010
Se
Nov 2012
Lnea Base del Proyect Aunque son recientes la
SA MSPBS / ERSSAN / ESSAP www.aguaysaneamiento.g
Impuestos
por los
rgan
SUNASS elabora dos informes
anuales:
Las
EPS y su Desarrollo y Benchm
0
Inexistencia de un glosario
La informacin
de trminosprocesada
comunes que posibilite la agregaci
2011
Philippine Sector Asse The JMP data became a r
2010
www.cnsp.md
Last Joint sector review
February 2012
http://www.statistics.g
The Joint Sector review
RAC/MSAS/PNDS
Avril 2013; Juin/Dcembre 2013
Revue UNICEF/Sant/volet
La RAC
WASH
2009
a aboutit
Health
statistical yearbook
of the
Republic
of Serbia,
web link:
April 2013; 2013
http://www.batut.org.rs/download/publikacije/pub2012.pdf
1. Based on the Evaluat
May 2013
WASH Sector Review reImproved Sector Coordin
ssessment was done in 2011 (w As part of ots regulator The Departent of Water
June 2013
Rural and Urban WASH T
ahe assessment of the
December 2011
None. But, under the S
2011
External programme eva
The role of partners was
2013
YEAR ASSESMENT BY MH
In order to integrate th
conduction of the survey on the status of the water safeTargeted assessment
2012
0
August 2012
1. Thai Public Toilet situation report/Behavior use Thai Public Toilet http://en
Sector consultative wor
www.sante.gov.tg
La revue annuelle du se
When the Tonga Water Bo
2009
-XII Economic and soci Development plans are p
October 2013
Sector Performance
Re Key JSR
Undertakings
National
report on drinking
water
quality andwistate of drinking water suppl
July 2013
http://minregion.gov.ua/attachments/content-attachments/1185/%2
According to the Annual
October 2013
report attached
Joint water sector revi
0
Pero existen en el pas importantes elementos para la misma: i) los prestad
Malaria national survey 2012
Some reviews may lead t
2005
Web Survey
link is not
availabl2013/MoE
Information
on change
o
KAP
published
& UNICEF
(http://www.unicef.org/oPt/UNICE
2012; 2013
PCBS: http://www.pcbs.gov.ps/,
Institutional
http://www.pcbs.gov.ps/Portals/_PCBS/Down
Water Sec
July 2008
Partially tackled the H In fact, Joint Annual R
November 2011
Technical support in fac
multi-stakeholder dialogues, WASHBATS, Sustainability Checks, situational analysis, plans and reports for th
in relevant analysis.
Question B3
B2b. Please indicate B2c. Please indicate B3a. Is testing of

whether you have
whether further
urban drinkingreceived external
assistance is
water quality
technical assistance
needed
against national
to support sector
standards carried
review.
out?
B2_b_techass_commentB2_c_needs_comment B3_a_wq_wat_urb
MRRD-MOPH-MOE receives
To achieve the MDG goal
0.5
A avaliao efectuada p necessrio um maior
1
1
Yes. our state; the Isl No
1
Yes, it is done by WHO Yes
0.5
The project "Developmen
Yes: financial and meth
1
Aucune assistance techLe besoin dune assista
1
For both rural and urba Assistance in technical
0.5
EL SEGUIMIENTO SE REEN EL AREA DE SALUD,
1
The World Bank were enYES. There is need to
1
Sim. Para aes da reviSim, especialmente para
1
Il ny a pas eu dassistance technique dans lo
1
Oui, avec lappui de la Oui dans le domaine de
1
Second Sector Review (2
Updating policy, regu
0.5
Oui, lassistance financ Oui les besoins sont en
1
Appui Bureau dEtude Mise en uvre du prog
1
No
Yes
0
Sector Urbano: No. SectSector Urbano: No. Sect
1
2005 con la expedicin del documento Visin Colombia 2
0
Oui, nous avons reu u Oui
0.5
1
COSUDE BID, OPS/OMS,Es requerida para la ev
1
Se ha realizado asistencS, en la Gestin local
1
Assainissement : Etude Groupe Nodalis sollicit
1
UN GLASS et autres PTFOui, - pour lanalyse d
0
Si se ha recibido
Si
Yes, the sector review Yes, further assistanc
1
0
Ethiopia has used in-coThe capacity building on

SPC, UNICEF, WHO, JIC There is a need.
Oui, consultants CEEA Oui
1
1
1
1
Yes- European Union fuYes, for comprehensive

No, we have not receiveYes, we need further as
Yes. Through the World There should be clear c
Oui : Unicef, OMS, GIZ, Oui, le pays a encore b
Il est fondamental dav
Se ha contado con el a Se necesita el involucr
1
1
1
1
0
0.5
0
World bank
Cant say
Yes, Echelon 3 of techniIn this year, we expand
te wastewater systems in rural areas, at the time of mo
USAID is currently proviFurther assistant is ne
1
1
1
Yes, the annual sector Yes , as we try to better

1
Preparation of the specAdditional support is r
1
The overall lead governThe overall lead govern
0.5
Yes
Yes
1
None
No
1
Yes, partners provided eYes, partners will conti
0
No
1
Ass : Oui Cabinet de facAss : Oui (Evaluation C
0
Yes.
Yes.
1
-Les danois et sudois Oui
0
Neant
Oui pour tout le secte
1
El Consejo Nacional de Se requiere la asistenc
1
1. Control management1.n Specialization and t
0
Yes, donors and internatYes, mainly concerning
1
Yes.
Yes further assistance
1
Yes, WHO and UNICEF for
Yes.
1
None
Not needed
0
WSP/Banque Mondiale ALassistance est ncess
1
Yes, UNICEF, JICA, Worl Yes, external Assistanc
1
Yes Veolia Water grou Yes- technical support
1
WSP-SA, World Bank, U Yes to develop an equi
1
Se cont con el apoyo dS se necesita para el
1
No
Si
0
Para evaluar el avance Se requiere asistencia:
1
Yes. WHO provided suppFurther assistance is n
1
Sector review was perf Further assistance is n
1
The Water and SanitatioFurther assistance is n
1
NON
NON
1
No, we have not receiveYes, we need further as
1
Yes
yes
0
Yes external assessors No further assistance r
0
YES FROM UNICEF SOYES, due to the fact th
0
Asian Development Bank
Yes
1
Yes there is external s Need of extra support especially in water surveillance system, capaci
No technical assistance so far received.
1
Yes
Yes, for the conduction
1
ehavior use Thai Public Toilet http://env.anamai.mo

1
AusAID, Unicef, WHO, Develop 2 focal points
0
La revue organise en 2En dehors de cette revu
0
YES
YES
1
Yes technical assistanc Yes
1
Yes
Yes
1
No
Yes
1
Development partners (I
Financial resources requ
1
elementos para la misma: i) los prestadores disponen de mltiples documentos
1 a tales efectos e incluso han
Yes
Yes
0
No external technical a Further technical and f
1
Yes, technical assistan Further assistance is n
1
Yes. water sector donorYes. Ministry of Water
0.5
Yes in international bestCapacity gap at institut
0
ional analysis, plans and reports for the sector or household surveys. Countries that have responded based o
B3b. Is testing of
rural drinking-water
quality against
national standards
carried out?
B3_b_wq_wat_rur
B3a. Is auditing
B3b. Is auditing
against
against
recommended
recommended
management
management
procedures with
procedures with
verification carried verification carried
out for urban
out for rural
drinking-water
drinking-water
quality?
quality?
B3_a_audit_wat_urb
0.5
0
0
1
0.5
1
1
0
1
0
1
1
0
0
0
0.5
0
B3_b_audit_wat_rur
0
0
1
1
0
1
0
0.5
0
0.5
0
1
0
0
0
1
0
1
0
0
0
0
0
0
0.5
1
0.5
0
0
0
1
0
0
1
1
1
0
1
0
0
0.5
1
0
0.5
1
1
0
1
0
1
0
1
0
1
0
1
1
0
0
1
0
0.5
0
1
0
0
0
0
1
1
1
1
1
1
0.5
1
0.5
0
1
0
0
0
0.5
1
0
1
1
0.5
0
0
1
1
1
0.5
0
1
0
0
1
0
0.5
0
0
0
1
n water surveillance system, capaci
1
0
1
1
1
1
0
0
0
0
1
0
0
0
0
1
0
1
1
1
1
0.5
1
0
1
0
1
0
1
1
0.5
1
0
0
0
1
0.5
0
1
0
0
0
0
1
0.5
1
1
0.5
1
1
1
0.5
0.5
1
1
1
0
0
1
0
0
0
0
0
1
0
1
0
1
1
1
0
0
0
1
1
1
1
1
0
0
1
1
1
1
0
0
1
1
1
0
0
1
0
0
1
1
1
1
1
0
0
0
1
0
1
0
0
1
0
1
1
0
0
0
1
0
Countries that have responded based on nation-wide household surveys have been indicated with an asterix
Question B4
B3c. Please
describe the
reasons for any
insufficiences.
B4a. Are data

B4b. Are data
collected and used collected and used
in the health sector in the health sector
to identify public to respond to WASH
health priorities for
related disease
reducing WASH
outbreaks?
related diseases?
B3_c_comment
B4_a_hsprior_tot
B4_b_hsresp_tot
Different factors: 1- La
0.7
A baixa frequncia da v
0.7
No existe en el pas un
0.2
The national drinking w
1
Regular drinking water
0.7
In compliance with stan
1
insuffisance de personn
0.7
For rural sector: Impos
0.2
EL SEGUIMIENTO REALI
0
-Inadequate capacity in
0
Em funo do desenho in
1
Insuffisance des ressou
1
Manque dquipement et d
0.7
1. Rural: insufficientl
0.2
Il nexiste pas de prest
1
1. Insuffisance de pers
1
Analyse de la qualit d
1
La vigilancia de la calidad del agua potable en zonas urbanas se
En zonas rurales, hay e
0.7
Le laboratoire de bromat
0
Ministry of Health inde
1
Indeterminacin de acci
0.7
1
En milieu urbain, la fr
1
- Frquence insuffisant
0.2
Falta una asignacin pr
Lack of mini-laborator
There are several reason
Ministry of Health monit
Frquence insuffisante
0.7
0.7
0
1
0.7
1
0.7
1
0
0
1
1
1
0.2
1
0.7
1
basa en el autocontrol que reporta
1
0
1
1
1
1
0.2
0.2
0.7
0.7
1
1
0
1
1
1
0
1
1
One reason is limited st

The national drinking w
Beyond the routine mon
insuffisance dquipeme
A instituiao com exclu
Problme de ressources
El examen de calidad y
Low frequency of surveil
The audits of water safe
Surveillance is perform
Insufficient laboratory c
State sanitation and ep
Even we had the Decisio
Laboratories are old u
Inadequacy of district
-Resource constraint in
Inexistence de lorgan
For rural drinking water
En zone urbaine vrif
Parmi les raisons des in
Los muestreos y vigilan
- Weak environmental au
Independent quality moni
Along cross sectors in
Some agencies are lack o
Policy for surveillance
Funds Constraints Inad
-lack of safety -Low fr
Various provinces are a
Los profesionales y tc
- Insuficiente Presupues
Rural drinking water qua
Testing of WQ according
There are not enough la
Il ny a pas pour le mom
Lack of personnel for
Currently there is Inad
There is no completely
LACK OF AN INDEPEN
Insufficient of running
In many urban areas the
Weak capacity of the hum
1
1
1
1
0
0.2
0.2
1
1
1
1
0
0.2
0.2
0.7
1
1
1
1
0.7
1
0.7
0.2
0.7
0.7
1
1
1
1
0
1
1
0.7
1
1
0.7
0.7
1
1
0.2
0.7
0.2
0.7
1
1
1
0.7
1
0
0
1
1
1
1
1
0.7
1
1
1
1
0.7
1
1
1
1
0.7
1
1
1
1
0
1
1
1
1
1
0.7
1
1
1
0.7
1
1
0.7
1
1
1
1
1
0.7
0
1
1
1
1
1
No policy on independent
- Le ministre de la San
-The Control of Drinking
Low frequency of surveil
Insufficient technical e
Inadequate funding for
La vigilancia independi
No formal process, staf
Water quality supplied
1- Lack of human resourc
It should be indicated t
Monitoring and reportin
ys have been indicated with an asterix (*).
1
0.7
0.7
1
1
0.7
1
0.7
0
0.7
0.2
1
0.2
1
1
0.7
0.7
1
1
1
1
0.7
1
0.2
0.2
1
0.7
1
B4c. Are data

B4d. Are data
B4e. Are data
collected and used collected and used collected and used
for decision-making for decision-making for decision-making
for sanitation policy
for sanitation
for drinking-water
and strategy?
resource allocation?
policy and
strategy?
B4_c_sanpolicy_tot
B4_d_sanalloc_tot
B4_e_watpolicy_tot
0.7
0.2
0.2
1
0.7
1
0.7
0.2
1
0
1
1
0
0.7
0.7
0.2
1
0.7
1
0.7
0.7
1
0
1
1
0
0.7
0.7
0.2
0.2
as se basa en el autocontrol que reportan a las SISS las
1
1
0
0
1
1
0.2
0.2
1
1
0
0
0
0.2
0.7
1
0.2
1
0.7
1
1
0.2
1
0.2
1
1
0
0.7
1
0.2
0
1
1
0
0
0
1
1
0.2
0
0.2
0
0
0.2
1
1
0.7
1
0
1
0.2
1
0
1
1
1
0.7
0.2
0
1
0.2
0
0.2
0.2
1
1
1
0.2
1
1
0.7
0.7
0.7
1
0.2
1
0.2
0
0.2
0.2
0.7
1
1
1
1
0.7
0
1
1
0.7
0.2
0.7
0.7
0.7
0.7
1
1
1
0.2
1
0
1
0.2
0.7
0.7
0
0.7
0.2
0
0.2
0.7
1
1
1
0.2
1
0.2
0.7
0.2
0.2
1
0
0.2
0.7
0.2
0.2
0.7
1
1
1
0.7
0.7
0
0.7
1
0.7
0.2
1
0.7
0.7
0.7
1
1
1
0
1
0
0.2
0.2
0
0.7
0.7
0.7
1
1
0
0
0.2
1
0.7
1
0.2
1
1
1
0.7
0.7
1
1
1
1
0
1
0.2
0.7
1
1
1
1
0.7
1
0.7
1
0.7
0.7
0.7
0.7
1
1
1
1
1
0.7
1
0.7
1
1
1
0.7
1
0.7
0.7
1
0.7
1
1
0.7
1
0.2
0.7
0
0.7
1
1
0.2
0.2
1
0.7
1
1
0.7
1
0.2
0.7
0
0.7
0.7
1
0.2
0.7
1
0.7
1
1
0.7
1
0.7
0.2
0.7
0.7
1
Question B5
B4f. Are data

collected and used
for decision-making
for drinking-water
national standards?
B4g. Are data

B5a. Do monitoring
collected and used systems specifically
for decision-making track and report
for drinking-water
progress in
resource allocation?
extending
sanitation services
to poor
populations?
B4_f_watstand_tot
B4_g_watsalloc_tot
0.2
0
0.2
B5_a_poor_san_tot
1
1
0
1
1
1
0
1
1
1
1
0.2
0.2
1
0.2
1
0.7
1
1
0.7
1
0.2
1
1
0
0.7
1
0.2
0.2
1
1
0
1
0.2
1
1
0.2
0.2
0.7
0.2
0.7
1
1
1
1
1
0.2
1
1
1
0.7
1
0
0
0.7
1
1
0
1
0.2
1
1
0
0.7
1
0
1
0
1
1
0
1
0
0
0
0
0
0
1
0
0
0
0.7
0.7
1
1
0
0
0.2
0.7
0.7
0.7
1
0
0
0.7
1
0
1
0
1
1
1
1
1
0.7
1
0.2
0.2
0.7
0.7
1
1
0
1
0
0.7
1
1
1
1
0.7
1
0.7
1
0.7
0.7
0.7
0.7
1
1
1
1
1
0.7
1
1
1
0.7
1
0.7
1
0.7
1
1
1
0.7
0.7
0.2
0.2
1
0.7
1
1
0.7
0.7
0.2
0.7
1
1
1
0.7
0.7
1
0.7
1
0.7
0.7
1
0.7
1
0.7
1
1
1
0
1
0
1
1
1
1
1
1
0
1
1
0
1
1
0
0
0
1
0
0
1
1
1
1
1
0
0
0
1
0
0
0
1
1
0
0
0
1
0
0
1
0
0
0
1
0
0
1
1
1
1
0.7
1
1
0.2
0.7
0.2
1
1
0.2
0.2
1
1
1
1
0.7
1
1
0.2
0.7
0.7
0.7
1
0
1
1
1
1
1
0
0
1
0
0
0
B5a. Do monitoring
systems specifically
track and report
progress in
extending drinkingwater services to
poor populations?
B5_a_poor_wat_tot
B5a. Do monitoring B5b. Do monitoring

systems specifically systems specifically
track and report
track and report
progress in
progress in
extending hygiene
extending
promotion to poor sanitation services
populations?
to populations
living in slums or
informal
settlements?
B5_a_poor_hyg_tot
B5_b_sl_san_tot
1
1
1
1
1
1
0
0
0
0
1
0
1
1
1
1
0
0
0
0
0
0
0
0
0
1
0
1
1
0
0
0
0
0
0
1
0
0
0
1
0
1
1
0
1
0
1
1
1
1
1
0
1
0
0
0
1
0
0
1
0
0
0
0
1
1
1
0
0
0
0
0
1
0
1
0
1
1
0
0
0
1
0
1
1
1
1
1
1
1
1
1
0
1
0
0
1
1
0
1
1
1
0
0
0
0
0
1
0
0
0
1
0
0
0
1
1
1
1
1
0
1
0
0
0
1
1
1
1
1
0
0
0
0
0
1
1
0
1
1
1
0
0
0
1
0
0
1
1
0
0
1
0
0
1
0
1
0
0
0
1
0
0
1
0
0
1
0
1
0
0
0
0
1
1
1
0
0
0
0
0
0
1
0
0
1
0
0
0
0
0
1
1
0
1
1
0
0
0
0
1
1
1
1
1
0
0
1
0
0
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
1
B5b. Do monitoring
track and report
progress in
populations living
in slums or informal
settlements?
B5b. Do monitoring
track and report
progress in
extending hygiene
promotion to
populations living
in slums or informal
settlements?
B5c. Do monitoring
track and report
progress in
extending
sanitation services
to populations in
remote or hard to
reach areas?
B5_b_sl_wat_tot
B5_b_sl_hyg_tot
B5_c_rem_san_tot
1
1
0
1
1
0
0
0
1
0
0
0
1
1
0
0
0
0
0
1
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
0
0
0
1
0
1
1
0
0
1
0
0
1
0
0
0
1
0
0
0
1
0
0
1
0
0
1
0
1
1
1
1
0
0
1
1
0
1
0
0
1
0
1
0
1
1
1
0
1
1
0
1
0
0
0
0
0
0
0
1
1
1
1
0
1
0
1
1
0
0
1
1
0
1
0
0
0
1
1
0
1
0
1
1
0
1
0
1
0
0
0
0
0
0
0
1
0
0
1
1
0
0
0
0
0
1
0
0
0
0
0
1
0
0
1
1
0
1
0
0
0
0
0
0
0
1
0
1
1
0
0
0
0
0
1
1
1
1
0
0
1
0
0
1
0
1
1
0
0
0
0
1
0
0
0
1
0
0
0
1
B5c. Do monitoring
track and report
progress in
populations in
remote or hard to
reach areas?
B5c. Do monitoring B5d. Do monitoring

track and report
track and report
progress in
progress in
extending hygiene
extending
promotion to
sanitation services
populations in
to indigenous
remote or hard to
populations?
reach areas?
B5_c_rem_wat_tot
B5_c_rem_hyg_tot
1
B5_d_indig_san_tot
0
0
1
0
0
1
0
1
0
0
1
1
1
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
1
1
0
1
1
1
1
0
1
0
1
0
1
0
0
0
0
0
0
0
0
0
1
1
0
0
1
0
0
1
0
0
0
0
0
1
0
0
1
0
0
0
1
0
1
1
1
0
1
1
0
1
0
0
0
1
0
0
1
1
0
1
0
0
0
1
1
0
0
0
1
1
1
0
0
1
1
0
0
1
1
1
0
1
0
1
0
0
0
0
0
1
0
1
0
0
0
0
0
1
0
0
0
1
0
0
0
0
0
0
0
1
0
0
1
0
0
0
1
0
0
0
0
0
0
0
0
1
1
1
0
1
0
1
0
1
0
0
1
0
0
1
1
1
1
0
0
0
0
1
1
1
1
0
1
0
0
1
0
1
1
0
0
0
1
0
0
0
1
0
0
1
B5d. Do monitoring B5d. Do monitoring

track and report
track and report
progress in
progress in
extending drinking- extending hygiene
water services to
promotion to
indigenous
indigenous
populations?
populations?
B5e. Do monitoring
track and report
progress in
extending
sanitation services
to internally
displaced persons
or refugees?
B5_d_indig_wat_tot
B5_e_disp_san_tot
B5_d_indig_hyg_tot
1
0
1
0
0
1
0
1
0
1
1
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
1
0
1
0
0
0
1
1
0
1
0
1
0
1
1
0
0
1
0
0
1
0
0
0
1
0
0
0
0
0
0
0
1
0
0
0
1
0
1
1
0
1
1
0
1
0
0
1
1
0
0
0
1
0
1
0
1
0
1
0
1
0
0
0
1
1
1
0
1
1
1
0
0
0
1
0
1
0
1
0
1
0
1
0
1
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
0
1
0
0
1
0
1
1
0
0
0
1
0
1
1
1
0
1
1
0
1
1
0
0
1
0
1
1
0
B5e. Do monitoring
track and report
progress in
internally displaced
persons or
refugees?
B5e. Do monitoring B5f. Do monitoring

track and report
track and report
progress in
progress in
extending hygiene
extending
promotion to
sanitation services
internally displaced
to ethnic
persons or
minorities?
refugees?
B5_e_disp_wat_tot
B5_e_disp_hyg_tot
1
B5_f_min_san_tot
1
0
1
0
1
1
0
1
0
0
1
0
1
1
0
0
0
0
0
1
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
1
1
1
1
0
0
0
1
0
1
0
1
1
0
0
1
0
0
0
0
0
1
0
0
1
0
0
1
0
1
1
0
1
0
0
1
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
0
1
1
0
0
1
0
0
1
1
1
0
1
0
1
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
1
1
0
0
0
0
0
1
1
1
1
1
0
0
0
1
1
1
1
1
0
1
0
0
1
0
0
1
0
0
1
1
0
0
1
0
0
0
0
B5f. Do monitoring
track and report
progress in
ethnic minorities?
B5f. Do monitoring B5g. Do monitoring

track and report
track and report
progress in
progress in
extending hygiene
extending
promotion to ethnic sanitation services
minorities?
to disabled
persons?
B5_f_min_wat_tot
B5_f_min_hyg_tot
1
B5_g_disab_san_tot
0
1
0
1
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
1
0
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
1
1
0
1
0
0
1
1
1
0
0
0
1
0
1
0
1
0
0
0
1
0
0
0
0
0
1
1
0
0
1
1
0
0
0
1
1
0
1
0
1
0
0
0
0
0
0
1
0
0
0
0
0
0
1
0
1
0
0
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
1
0
0
1
0
0
1
0
0
0
1
0
0
1
1
0
0
1
0
1
1
0
0
0
0
0
B5g. Do monitoring
track and report
progress in
disabled persons?
B5g. Do monitoring B5h. Do monitoring

track and report
track other
progress in
disadvantaged
extending hygiene
groups? Please
promotion to
specify.
disabled persons?
B5_g_disab_wat_tot
B5_g_disab_hyg_tot
1
0
1
0
0
0
0
B5_h_other_specify_tot
1
1 servicios para poblaciones de riesgo sanitario y pueb
0 indgenas, respectivamente
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0 Latrines rserves aux f
0
0
0
0
0
0
0
1
0
0
0
1
0 Existe el llamado Mapa

1
0
0
0
0
0
0
0
0
1
0
1
1
0
SC, ST, Small and marg

1
0 Population living in rura
0
1
0
1
0
0
0
0
0
1
0
0
0
0
0
0
1
0
0
0
1
Women and Children
1
0
1
0
0
0
0
1
0
0
0
0
0
1
0
0
1
0
1
0
1
0
0 Groups indicated in points b, c, d and e are not typic
0
0
0 Roma population
1
0 Department of Water Aff
0
1
0
0
0
0
0
0
0
1
0
1
1
0
0
0
0
1
0
1
1
0
0
0
0
0
0
0 Religious Minorities (Buhra, Jewish,..)
0 Marginal communities (Akhdam)
0 OVCs, Older persons , People with disabilities,
B5h. Do monitoring B5h. Do monitoring

track and report
track and report
progress in
progress in
extending
extending drinkingsanitation services water services to
to other
other
disadvantaged
disadvantaged
groups?
groups?
B5h. Do monitoring
track and report
progress in
extending hygiene
promotion to other
disadvantaged
groups?
B5_h_other_san_tot
B5_h_other_hyg_tot
B5_h_other_wat_tot
0
0
0
0
0
0
0
1
0
1
0
1
0
1
0
1
0
1
0
0
ted in points b, c, d and e are not typical for Republic of Moldova,

0
0
1
0
0
1
0
0
1
0
orities (Buhra, Jewish,..)

munities (Akhdam)
persons , People with disabilities,
Question B6
B5i. Please attach B6i.a. Please define

B6i.a. Please
available public
main indicator(s)
indicate level of
report or web link.
monitored on
implementation of
sanitation
sanitation
expenditure
expenditure
indicator(s)
B5_i_comment
B6i_a_exp_indic_san_toB6i_a_exp_level_san_to
none
0
Os relatrios encontram-se a nivel provincial
0.2
Consultar: http://www.espending on sanitation
0.7
www.azersu.az
1
ADP Progress Report
1
COMMENTS. Points b, c,
ratio spent / allocated
1
rate spent / allocated
1
a. Bhutan Multiple Indi Percentage usage of al
1
SE ADJUNTA INFORME DINVESTMENT PERFORMAN
0.7
Revised National Policynone
0
No se aplica para o canone
0
Coverage of expenditure sanitation
Rapport bilan 2012 du Proportion of funds spent
1
% Compared to the nati
0.2
Yearly ratio spent (All
1
None
0
Ils sont pris en compte None
0
Cf.: Rapport des ONG travaillant dans les cam
0.4
Investment Implementat
1
En matire de politiqueTaux allou, taux dex
1
New programs yet to have
monitoring
and
evaluation
procedures.
(Budget implementation?)
Informe anual de accesRunning
investments (executed Investment0.7
/ budgeted investment * 100)
Sewer Maintenance
Form parte de un Pro Income cleaning septic tanks
0.7
Enqute CAP sur la prve
None
0.2
MICS 2010 EDF 2007 Do
ND
0.4
Fuente: www.fisdl.gob.sv
Rapid rural water supp Investment/capita
0.2
0.2
We dont differ disadvaCost of 1 m3 of water (

0.7
As it is indicated in se %
per capit
0.4 for rural areas (WSD)
FJDreduction
2 million in
provided
by government per year
No specific monitoring o
Each Ministry a provided with different allocations
1
for sanitations activities
None
0
The MICS report provideNA

Note: Ministry of Inter none
JMP Reports/Updates %
allocated, released a
None
0
0
1
0
N/A
De acuerdo a Estudio de
Budget allocated and e
0
1
www.tsc.gov.in http://inAllocations
and
release in the slums. So that life
1 expectancy increased from
Clean water,
reduction
The report from RISKES
0.7
The compilation of indicRatio of governmental
1
Jordan has achieved univ
ratio spent/allocated
1
1
-The majidata report onnone
0.2
2013:
Spend for 9 months.-6502700 KGS
0.7
_ NamTheun 2 Hydropower Dam Public Health Acti
0.2
None
0
none
0
Not available in Liberia none
0
Comment: This question
None
0
Justification de a) et c) None
0
Ratio
of spent
and allo
1
%
of budget
executed
Rapport des visites int
0.7
None
0
Los resultados de las ND
0.2
1. Report on Government
The total operating and
0.7
- National Initiative
-Achievement rate: Expe
0.7
Find attached the Soci % of the financial flux
0.2
30%
0.7
Overall monitoring of t % of expenditure agains
1
Cluster Wash site web None
0
We track generally but Proportion of budget re
1
0.7
Pakistan Social and Liv In the process of deve
0.2
% Of budget executed
1
none
0 volume (S /. / Cubic m), Tow
Costs of services by third party billed per unit
La vigilancia se realiz fees and invoiced sales per unit volume (S 1
/. / Cubic m), Town.
Annual Poverty Indicator Survey, 2011 (http:/
1
Draft MICS 2012 ReportNone
0.2
Percentage of Budget Ex
0
Rate spent / allocated
1
Note: The monitoring synone
0
DHS Survey 2008 www.s
ii.
General
Government
health
expenditure
as
proportion
of total governm
Strategic Framework for Water Services sets 1
a atarget
for investment
in wate
Department of Water Aff
least 0.75% of GDP. (water + sanitation, but no
1 individual splits set)
Budget outturn
1
www.waterboard.lk none
0
Area coverage with h hu
Not available
0.4
0.2
none
0
Ratio budget allocated/budget approved 0.7

Ratio budget spent/budget allocated
0.2
Execution rate of the st
0.7
ratio
spent/allocated
1
-Investment
Budget
-Ex-post evaluation re -Budget consumption (expenses/allowance) 1
The Water and Environ sector budget allocatio
1
National report on d ratio spent/allocated,
0.2
Amount of fund spent /f
1
Aclaraciones a B5 La pregunta se ha respondido para los grupos desfavorecidos que se han inclui
None
None
There is an active WashCollection
Cluster Group
which ca
Efficiency
Functionality of point Maintenance Coverage ratio
0
0
0.2
0.7
B6i.b. Please define

B6i.b. Please
B6i.c. Please define
main indicator(s)
indicate level of
main indicator(s)
monitored on
implementation of
monitored on
sanitation service
sanitation service sanitation equitable
quality
quality indicator(s) service coverage
B6i_b_qual_indic_san_toB6i_b_qual_level_san_toB6i_c_equity_indic_san_
none
0
0.2
Accordance with the ana
0.7 POPULATION CENSUS , HOUSEHOLDS AND HO
0.7
None
0.2 Low coverage
treated effluent qualit
1 % of the population with
treated effluent qualit
0.7 % Of people in differen
Minimum
service standar
0.7 AAPS:
>80% SERVICE
by 2018 COVERAGE
ANY
MEASURE
CLIMATE CHANGE ADAPTATION. IN REGULATING
1 SEWER
THE USE
(CAS)
MMAyA AAPS CAUTION FLAG CLAIMS (AR)
none
0 none
none
0 Urban population serv
Rate of customer satisfaction

1 Rate of access to sanita
Taux de satisfaction de la clientle
Connection rate
0.2 Coverage in basic sanit
None
0 % population (Urban and
none
0 none
none
0 none
none
0 none
QoS of treatment plant
0
Compliance Plan and Ma
1 COVERAGE BY LOCATION
Taux de DBO5 et taux d
0 Taux daccs direct, ta
Running treated wastewater analyzes (total number

Sewerage
of wastewater
coverage (Population
analysis made
served
in the
with
period
househo
/ To
Compliance
of
treated
wastewater
analyzes
(total
1
Note:
number
The
indicator
of
analyzes
does
of
not
wastewater
distinguish
comply
between
with
diff
r
Response time to service request
Population with public sewer
Septic tanks pouring
1 Number of populated places with sewage
none
0.2 Proportion
none
of urban and rural population with access
none
0
None
0.2
0 % population in differen
We have requirements for

No.
vehicles,
CBHofSeptic
tankvacuum
Standard
Waste Water Standard (EMA)
none
1 We
differ groups,
% ofdont
population
using improved sanitation facilities b
0.4 %
of
population
Urban 100% practicing open defecation
1 Rural Refer to section A3.
0 none
NA
none
none
Management indicators ERSAPS
(includes 39 indicators)
0
0 none
0.2 % of
the poor quintile
Households
using unimproved latrine Average num
0 % Households where all members use improved latr
N/A
Population
with urban and rural coverage
1 (CONASA / SEPLAN / Source: INE).
Availability of access
None
Treated effluent quality
0.7 The increasing number

0 Percentage of urban po
0.2 % populations in differe
1
none
0 none
Main indicators of treated effluents quality: nitro-group,
biochemical consumption of oxigen, suspen
In Bishkek -83 92%
1 no
According to Ministry o
0.7 Rural:
None Proportion of rural households using in their p
The Licensee must ensur
0.7 Urban: Proportion of urban households using in their
none
0 none
Wastewater collection S
1 Service coverage (not d
none
0 none
Treated
effluent quality
Rate
of treatment
of sludge and sewage 0.2 % of population islandAccess rate to sewers with dimensions
0.2 Rate adequate sanitati
None
0 None
Quality of service ** (time tap connection and
reconnection; continuous service or tandeos, water p
Water quality ** (extracted, treated and supplied)
1 Service Coverage ** (w
Centralized
wor connection.
0.7 Percentage of apartment
-Time
Claimssystems
Processing
-Rate wastewater treatment
0.7 Rate-network connectio
none
0 % of households and poo
0.4
% HH having improved t
1 % populations by admini
none
0
Treated effluent Quality
0.4 Different economic gro
Attend and inspect comp
1
In the process of deve
0.2 In the process of deve
none
0 none
none
0
Costs of services by third billed per unit volume
(S /. / Cubic m), Town.
fees and invoiced sales per unit volume (S 1
/. Sanitation
/ Cubic m),coverage
Town.
in
1 None
% of treated effluent qu
0.7 % of population with ac
None
0.2 None
Treated effluent quality
1 none
treated effluent quality
1 % of
populations
differe within 5 km of a
Populationinresiding
None
0.2 Health
Facility
% with free basic sanitation.
Each treatment works mu
0.2 % in urban and rural areas with basic sanitation. Mo
NONE
0 % access by state
none
0 none
Not available
0.2
0.2
none
0 none
0.7
Processing time of comp

1 Rate adequate sanitati
response
to compl
1 % populations in differe
-Cleaning time
network
rate
Complaints treatment time (available on SICAD
1 Connection
system at rate
national level)
waste water quality
1 equity
treated
effluent
quality
1 The indicator is the pe
Client satisfaction, Client complaint,
Frequency of service deliver
0.4 Improved Sanitation a
rupos desfavorecidos que se han incluido en la pregunta A8. Si bien los sistemas de vigilancia del sector no
None
Treated
Effluent
Qualit
standards,
number
of sewers plugs,
sewer
blocks
that
have
Treated Effluent Qualitybeen repaired
Response to complaints
0 None
0.7 Percentage of households connected to sewage netw
0.7
0.7 Billing
B6i.c. Please
B6i.d. Please define
B6i.d. Please
indicate level of
main indicator(s)
indicate level of
implementation of monitored on cost implementation of
sanitation
effectiveness
sanitation cost
equitable service
effectiveness
coverage
indicator(s)
indicator(s)
B6i_c_equity_level_san_B6i_d_costeff_indic_sanB6i_d_costeff_level_san
0.2
0.2
0.2 Average cost of a connection
0.2
CENSUS , HOUSEHOLDS AND HO home residence sewage
0.7
1
1
0.2 Sale proceed
0.2
1 costs of operation and
1
1 cost level services (la
0.2
1 For rural non-subsidiz
1
0.7 FLAG IS NOT DEFINED
0 none
0
0.2 Average cost per m of sewage collected or0.2
per household (U.S. $ / m, U.S.
1 none
0
1 none
0
0.7 None
0
0 none
0
0 none
0
0
0.4
1 Combined Financial Indi
1 Cot du niveau de serv
1
1
Total costs per account (total operating costs and overhead of potable wate
1 Unit cost received liquid (sewage Operating0.2
Expenses / Total volume of was
1 Sewer maintenance cos
0.7
0.2 none
0.2
1 aucun
0
0.2
1 None
0.2
0
1 None
0.2 none
Environmental Impact
1 Monitoring Parameter in EMA 2005
0 Aucun
0.2
0
1
0
0.7 none
NA
0
0 Note: the cost for levels of service is not economical,
0
thus cost-effectivenes
1 Production and operatio
0.7
0.7 Aucun
0
0 N/A
1 Income / expenditure r
0
1
1
1
0.7 Individuals and communi
0.7
1 None
0
1 O+M spent
1
1
1
0 none
0
0 Sewage treatment plants
1
0.7
0.2
0 None
0
1 None
0
0 none
0
1 Economic aspects must be evaluated when pla
0 aucun
0
1 Cost of level of service
0.2
0.4 Reduction rate of defeca
0.2
0 none
0
1 ND
0.2
0.7 Ratio of income and exp
0.7
1 -Average rate compared
0.7
1 None
0.4
0.2
0.2
1 Maximum Use of local m
0.4
0.7 none
0
1 Cost
of level
of Measurable
service
1
In Haya
Water
(BSC)
1 Nos. of blockage within metres &Maintenance
1 cost less thanBz& Cost of co
0.2
0 none
0
0.2 none
0
Return on assets (ROA) (%)
1 Return on equity (ROE) (%)
1
0
1
1 None
0.2
0.2 None
0.2
Cost level services (latrines, sewerage system)
0 none
Operating expenses and maintenance
1
1 Note: the cost for levels of service is not economical,
0
thus cost-effectivenes
0 None
0.2
1 Capital expenditure is
0.7
0.7 Costs per facilities
0.2
0 none
0
Not available
0
0.2
0.2
0 none
0
0.7
0.7
0.7 none
0
1 cost for levels of servic
1
1 Monthly sanitation fee
1
1
0.4
1 Cost of service of serv
1
los sistemas de vigilancia del sector no notifican especficamente de los avances en esos sectores, realizan
0 None
0.7 None
0.2 Other
PIs may tackle th
Cost Recovery
0.2 Maintenance Ratio
0
0.2
0.2
0.7
B6i.e. Please
define main
indicator(s)
monitored on
sanitation
functionality of
systems
B6i.e.Please
B6i.f. Please define
indicate level of
main indicator(s)
implementation of
monitored on
sanitation
sanitation
functionality of
affordability
systems
indicator(s)
B6i_e_sys_indic_san_totB6i_e_sys_level_san_totB6i_f_afford_indic_san_t
none
none
0.2
Capacity sewage pumpi
0.7 Turnover (revenue) of re
1
Drop out of use of sanit
0.2 Coverage of extreme p
working/non-working inf
1 the share of expenditur
infrastructures that wor
0.7 capacit de payer des 1
Household AND
toilets
and IN EPSA
0.7 Basic pit latrine with p
(DESCOM)
AREAS
PERI-URBAN. AAPS: NOT DEFINED TO FOLLOW
1 INCREASING
THIS INDICATOR
NUMBER 2A ID CONNECTION BY YEAR O
none
0 none
none
0 none
Performance of wastewat
1 none
% Adequate sanitation
1 none
None
0 None
none
0 none
none
0 none
0.2
Analysis based system f
Treatment Systems in O
1 Indicator under develo
Nombre dinfrastructure
1 Taux daccessibilit fi
none
in preparation
none
none
1 none
0.2 none
0.2 none
0 none
No. of functional toilets,
0.2
0.7 None
None
none
% breakdown in system
none
0.7 Cost of 1 m3 of water (

0 none
% non payment
1 Arrears existing
0 none
NA
none
None
none
0 NA
0 none
0 Rate
of pro-poor
consid
% Households
having
used a payment facilities for th
0 % Households having used a community outreach fo
N/A
none
0 N/A
0 none
The increasing percenta

None
Not monitored
none
Nonoperational sewage c
0.7
0.7 There is a general mon
0 None
0 Not monitored
0 none
0.7 no
0.2
None
0 None
None
0 Number of household la
none
0 none
None
0 The price for water ser
Rate of working latrines
0.2 aucun
working/non-working in
0.2 % of household income
Rate of working latrines
0.4 Participation rate of th
none
0 none
***Captacin, suministro y tratamiento de agua,
plantas potabilizadoras
y de tratamiento de agua en operacin
0.2 ND
Currently working on thi
0.7 The share of sanitatio
State of infrastructures
0.7 -Rate of social connect
% of sanitation faciliti
1 Per-capita monthly expe
0.2
% of functional toilets
1 Affordability (e.g. abi
none
0
Workin/non working Infr
1 ability to pay by all
Nos. of assets Failure
1 Sewage Tariff and reven
none
0 none
2010 Joint Programme
0.4 Permanent Household
ND
0 Morosidad (meses)
1
None
0.2 % of household income
None
0.2 None
Infrastructure that wor
1 none
none
0 none
None
0.2 None
DWA does limited monito
1 Not monitored
Number of working and n
0.4 Willingness to pay
none
0 none
Water tariff according t
0.2
none
0 none
0.7
none
0 none
working/non-working inf
1 ability
to pay
by poore cost
-individual
connection
Break rate
1 -Sanitation tariff for poor
functionality
1
asset management
1 % of household income
Service management/pe
0.4 % of client affording co
los avances en esos sectores, realizan ciertas actividades de seguimiento que se emplean en la elaboraci
None
Only for the asset ma
Functional toilets
0 None
0.2 ability
pay by poor
Pooresttosegments'
income level, , cost of
0.2 cubic
meter
for
sanitation,
Average tariff of the first
Ability to pay by poorest 10%,
0.7 % of household income spent on user charges
B6i.f. Please
B6i.g. Please define
B6i.g. Please
indicate level of
main indicator(s)
indicate level of
implementation of
monitored on
implementation of
sanitation
sanitation
sanitation
affordability
wastewater/septag wastewater/septag
indicator(s)
e reuse
e reuse indicator(s)
B6i_f_afford_level_san_tB6i_g_wstwtr_indic_sanB6i_g_wstwtr_level_san
0 none
0
0.2
0.2
0.7
1
0.2 None
0.2
1 Not relevant for the Rep
0
0.2 % Sludge reused levels
0.2
0.7 NA
0
1 NUMBER SYSTEMS SANIT
1
0 none
0
0 none
0
0 none
0
0 none
0
0 None
0
0 none
0
0 none
0
1 none
0
0
0.2 Percentage of residual
1
1 Le Congo ce jour ne r
0
1 none
0 Evacuated vs treated s
0.2 none
0 none
0
1
0.2
0
0.2
0.7 None
0.2
0
1 We have requirements f
0 none
1 None
0 none
1
0
0
0
0 NA
0 none
0.2 % of population using
0.4 Aucun
0 N/A
0 There is no water reuse
1
0.7 Some areas are already
0 None
0 Wastewater reuse
0 none
0 Quality of sewage wate
0.2
0 None
1 none
0 none
1 None
0 aucun
0.2 % of septage reuse,
0.2 none
0 none
0.2 * Changes in the cover
0.7 Currently there are no
0.7 none
1 None
0.2
0.2
0.7 none
1 quality of waste water
0 Treated Effluent used for
0.2 None
0 none
0.7 none
1 . % Of treated wastew
1 None
0.7 None
0.2 None
% Sludge drain reused
0 % Of wastewater treated and reused
0 % of recycled wastewat
0.2 None
0.2 Not monitored
0.4 NONE
0 none
1 Not available
0.2
0 none
0
0
0.2
0
0
0
0.2
0
0.7
1
0
1
0
0
0
0
0
0.2
0.2
0
1
0.4
0.2
0.2
0.2
0.2
0
0.2
0.7
0
0
0
1
0
0.2
0.2
1
1
0.2
0.2
0
0
0.2
0.2
0
0.2
0 none
1%
of septage
reuse
Reuse
of treated
waste water rate.
1 -Quantity of sludge used.
0.2
0
0.4
1
1 % of septage reuse
1
0.4 None
0
ento que se emplean en la elaboracin de los planes para el cumplimiento del objetivo de acceso universa
None
0 of all wastewater
Percentage
of reuse wastewater after Treatment
0.2 Produced (Second Annual NDP Monitoring Report
1
2012, Ministry of Planning
1
0.2
0.2 % of septage reuse
0.4
B6i.h. Please define

B6i.h. Please
B6i.i. Please define
main indicator(s)
indicate level of
main indicator(s)
monitored on
implementation of
monitored on
sanitation
sanitation
sanitation cost
institutional
institutional
recovery
effectiveness
effectiveness
indicator(s)
B6i_h_inst_indic_san_toB6i_h_inst_level_san_toB6i_i_costrec_indic_san
none
0 none
0.2
Proportion of treated wastewater (1)
0.7 Cover operating costs (
1
None
0.2 None
% of treated wastewate
1 % service provider cost
% Of treated wastewate
0.2 % Of the costs of servi
Relevant agencies moni
1 Proper tariff mechanism
ID 4 EPSA NUMBER WITH
1 AAPS: EFFICIENT OPERA
none
0 none
Volume of sewage treat
0.2 Sufficiency index box none
0 none
Number of people affec
1 Recovery of billing for
None
0 None
none
0 none
none
0 none
none
0 none
Operating coefficient % deaux uses traite
1 The main source is supp

0 Pas dindicateurs
Service time
Number of complaints resolved
none
none
1 Service vs operating cos

1 none
0.2 none
0 none
None
0.2
0 None
None.
0.2 We have requirements fo
none
0 none
Waste Treatment Plant Permit from MoE
User Pay System
Minimum Qualification Requirements
0.7 Heavily Subsidized by Government
none
0 none
NA
none
Aucun
N/A
Number
of employees 1000
connections (ERSAPS)
Re-socialization STBM effecti
Ratio of effluent to col

none
% of treated wastewater
None
none
none
none
% of treated wastewater
none
none
Physical Performance **
Ratio of treated wastew
Rate wastewater treat
% of faecal sludge trea
0 NA
0 none
0.2 % of population paying
0 Aucun
0 In
N/A
the country there is no policy on payback rate (It
1 is working on a financial policy the sector)
0.7 none
1 None
1
0 none
no
0 None
0 none
0 none
1 Cost recovery
0 aucun
0.2 % service provider cost
0.2 none
0 none
1 Financial Performance *
0.7 -Recovery
Currently no
details of
Rate
0.7 -Time payment
0.2 None
0.2
0.2
none
0 none
% of treated waste wat
0.2 % of cost recovered thr
Coaching and developin
0.2 Revenue from sewage co
None
In the process of devel
none
0 none
ESSAP (Management Ag
0.7 none
rural:
Staff costs billed per unit volume (S /. / M). Family Fee
None
0 Working relationship.
0.7 Operating margin.
None
0.2 Current liquidity.
% Of treated wastewater
Number of technicians per connection
1 Indebtedness
1 Interest coverage
None
0.2 rural:
DWA via its Municipal S
1 Family Fee
NONE
0 NONE
none
0 none
Not available
0.2 Not available
0.2
none
0 none
0.7
none
0 none
technical
staff
per staff
conn/1000 subscribers 0.7 technical staff per conn
-Number of
ONAS
-Number of ONAS staff/10 km of network
1 -coverage of operatio
staff per 1000 connectio
1
None
% service provider cost
miento del objetivo de acceso universal. Es por ello que los prestadores han implementado directamente y p
None
Technical standards for
Total
staff/1000
connec
% of treated
wastewater
% of wastewater collected
0 None
0.2 None
1 Many financial indicator
1 collection efficiency
B6i.i. Please
Additional notes on B6ii.a.Please define
indicate level of
sanitation
main indicator(s)
implementation of
performance
monitored on
sanitation cost
indicators
drinking-water
recovery
expenditure
ndicator(s)
B6i_i_costrec_level_san_tot
B6ii_a_exp_indic_wat_to
0
none
0.2
0.7
spending on sanitation
1
0.2
ADP Progress Report
1
ratio spent / allocated
1 % Of the costs of servi rate spent / allocated
0.7
Percentage usage of al
1
INVESTMENT PERFORMAN
0
none
0.2
none
Coverage of expenditure sanitation

0
Proportion of funds spent
0.4
% Compared to the nati
0
Yearly ratio spent (All
0
None
0
None
0
0.7
0
Investment Implementat
Taux allou, taux dexc
1
0
0.2
0 none
(Budget implementation?)
Running
investments (executed Investment / budget
Sewer Maintenance
Income cleaning septic tanks
None
ND
0.2
0
Investment/capita
1
0
0.7
0
Cost of 1 m3 of water (
%
per capit
FJDreduction
2 million in
provided
by government per year for ru
Each Ministry a provided with different allocations fo
None
0
NA
0
none
1 Additional response for %
B allocated, released a
0
None
0
1
N/A
Budget allocated and e
0
0
1
Allocations and release

Access providing to cl
Ratio of governmental
ratio spent/allocated
0
0
Proportion
of budget re
2013:
Spend for 9 months.-6502700 KGS
0
None
0
none
0
none
0.2
None
0
None
0.2
Ratio
of spent
and allo
%
of budget
executed
0.2
0 Information obtained from
None
the document ** "Information systems for drinkin
1 Document Information gained
ND
*** "Panorama census of water utilities in Me
0.7
The total operating and
0.7
-Achievement rate: Expe
0
% of the financial flux
0.2
30%
0.2
% of expenditure agains
0
None
0.4
Proportion of budget re
0.2
0.2
0
% Of budget executed
0
none
Costs of services by third party billed per unit volu
1
fees and invoiced sales per unit volume (S /. / Cubi
ationship.
0.4
0.2
1
None
Percentage of Budget Ex
Rate spent / allocated
none
1
ii.
GeneralFramework
Government
prop
Strategic
forhealth
Water expenditure
Services setsasa atarget
0.7 Until 2009, sanitation least 0.75% of GDP. (water + sanitation, but no indiv
0
Budget outturn
0
none
0.2
Not available
0.2
0
none
0.2
Ratio budget allocated/budget approved

Ratio budget spent/budget allocated
0
Execution rate of the st
1
ratio
spent/allocated
-Investment
Budget
1
-Budget consumption (expenses/allowance)
sector budget allocatio
1
ratio spent/allocated,
0.4
Amount of fund spent /f
es han implementado directamente y participan de las medidas descritas en relacin al acceso de dichos gru
Monitored under water None
r
0
None
0
None
1
Collection Efficiency
1
Maintenance Coverage ratio
B6ii.a. Please
indicate level of
implementation of
drinking-water
expenditure
indicator(s)
B6ii.b. Please
define main
indicator(s)
monitored on
drinking-water
service quality
B6ii.b. Please
indicate level of
implementation of
drinking-water
service quality
indicator(s)
B6ii_a_exp_level_wat_toB6ii_b_qual_indic_wat_tB6ii_b_qual_level_wat_t
0 none
0
0.2 Percentage water connections with PMP from
0.20 to 4 mca, interrupted servic
1 drinking water (1)
0.7
1
0.7
1 Per capita per hour
0.2
1 quality of the supplied
1
1 Minimum
Ouput(volume),
fau specified in the Rural
1
servicedelay
standards
water supply and sanitatio
1 For Urban it is specified in Bhutan Municipal Act
1 1999
0.7 INCREASE THE NUMBER
1
0 none
0
0
Average
of outa compliance
0.2
rate of duration
physico-chemical
1 bacteriological compliance rate
1
0.2 Total plant efficiency o
1
1 Hours of service (Urban
1
0 Supply
none quality: satisfactory
0
0.7 Seasonal Variability: Remarkable
0.2
0.7
Urban Sector: Indicators of quality of service
1 Rural Sector: Flag of Cuts to rural service systems
1
1 Compliance Plan and Ma
1
1 Temps de fonctionnement
1
0.4 Overall implementation of committed analysis
0.4 (total number of drinking wa
1 General
0.7
(total number of analyzes com
certified conformity
potability of the executed analysis
1 Continuity of chlorination
1
0.2 1)
none
Contract performance status REGIDESO;0.2
1 2) fiscal Estimates 2012 (from page 55)
1
0.2
0.4 Sustainability
0.2
0.2
0.7 We
national
techni
No. have
(%) water
quality
laboratories supported 1and operational;
0%
of water master
quality tests
water quality guidelines and disc
WAF
plan meeting Ethiopian 0.7
1 Compliance with Fiji Drinking Water Standards
1
0 Exists for the urban are
0.7
0 quality
NA
of the water supply
0 seasonal variability in delivery
1 Fecal count in water; r
0.7 none
0
0.7
1
0
0 N/A
0
1 Hours (continuity) ERS
1
0 quality of the water su
0
0.7 Availability of access
0.7
1 Quality
control
of complaints,
drink
1
response
time to
1 quality of the water supply
1
1
1
1 Hours of service
1
1 no
0
0.2
1 Response
Quality of time
Waterto complaints
Seas
1
= 1 day for general
complaints (pressure, wat
0 Quality of water supply = 100% of samples0.7
to meet WHO and/or national st
0.4 none
0
0 Drinking water supply a
1
0.2 AUCUN
0
1 Access
quality rate
of the
su
0.2
inwater
rural areas
0.4 Access rate in urban areas
1
0.7 Hours
0.4 reconnection; continuous ser
Qualityofofpumping,
service **water
(time tap connection and
0.2 Water quality ** (extracted, treated and supplied)
1
0.7 -Centralized
systems wor
0.7
Consumption-tip
1 - Middle consumption m3 / subscriber
0.7
0.7 Average time of distrib
1
1 Partially and continuou
1
1 Quantity per capita per
0.7
1
0.7
1 Quality of water supply
1
1 Water Quality, Continui
1
0.2 In Process of Developm
0.2
1 Service quality goals R
0.7
0 Densidad de Reclamos Totales (reclam./mes/1000
1
conx.)
1 Densidad de roturas en las redes de agua1potable (Roturas/Km.).
1
1
0.2 To assure water distrib
0.7
0 Hours of service, min p
1
1 quality of the water supply
1
0 seasonable variability in delivery
1
0.4 Number
of
water
source
0.4
Blue Drop programme monitors drinking water quality.
1 In theory municipalities should monitor service
0.7 standards, but in practice it
1 Time and distance of a
1
1 Water Availability
1
0 Not available
0
0.2
0.2
0 none
0
0.7
0.7
0
1 Processing time for com
0.7
1 hours
of complaints
service
1
-Treated
rate in time
1 water
-Conformity
water quality
to (%);
national standards.
1
sourceoffunctionality
rate
1 water quality (% of water samples that comply
1 with national standards)
0 hours of service, min. p
0
0.7 Frequency of water/quant
0.7
tas en relacin al acceso de dichos grupos que se detallaron en la pregunta A8. Se dispone de diversos docu
Water quality
1
1
PWA
:
Performance
Monitoring
of
water
service
0.7
providers
in Palestine
hours of service, Nr. Of reported leaks, Nr. Of repaired
reported
leaks, Nr. Of
samples,
Nr.
Of
positive
samples,
1
response time to complaints,
1 quality of the water supply,
1
B6ii.c. Please define

B6ii.c. Please
B6ii.d. Please
main indicator(s)
indicate level of
define main
monitored on
implementation of
indicator(s)
drinking-water
drinking-water
monitored on
equitable service
equitable service drinking-water cost
coverage
coverage
effectiveness
indicator(s)
B6ii_c_equity_indic_watB6ii_c_equity_level_watB6ii_d_costeff_indic_wa
0.2
0.2
CENSO
0 Total costs per account,
1
Proportion of Un-served
0.2 Cost per capita in rura
% of the population with
1 costs of operation and
Service rate by region
0.7 operating expenses an
Universal Coverage
1 For Rural operated and
ID 1A INCREASING NUM
1 NONE
% population met
0.7 none
Urban
population
serve
Average
per cubic
coverage
of cities
with more than 10,0000.2
inhabitants
rate of cost
operating
expenses
1 rate of return on capital
Rate of access to drinking water
Coverage of drinking wa
1 none
% population (Urban and
0.7 None
none
0 none
Non equitable
0.4 Poor performance: high
0.7
Rural Sector: Reports o
1 Urban Sector: Determina
COVERAGE BY LOCATION
1 Combined Financial Indi
Taux daccs direct, ta
1 Cot du niveau de serv
None
Population served with Drinking Water (Population
Sleep
served
vs operating
by drinking
costs.
water
billing
available
for services
within
(Total
200 O
m
Note:
The
indicator
does
not
distinguish
between
1
Unit
the
cost
different
of
water
groups.
sold
(drinking
Operating
Expenses
Piped Population
Administration expenses
Inhabited areas with piped service provision 1 Maintenance expenses
none
-none
Taux de desserte /REGIDESO et JJ SNHR0.2 1)
Contrat de performance de ltat de la REGIDESO
- Proportion de la population urbaine et rurale
1 2) ayant
Prvisions
accsbudgtaires
une sourceexercice
d'eau potable
2012 ((intra-dom
partir de
Consumption per capita
0.2
0.7 Charges by drilling org
We
differ groups,
1 None.
% ofdont
woreda/regions
geographical equity within
%acceptable
increase inlimits;
functioning rate of water supply system
Equity
woreda/kebele
deviation
from
the
national
0.7
%
reduction
average
in
per capita investment
coststo
insafe
town,
Urban 100%
Reduction in inaccessibility
of populations
dric
Rural Refer to section A3.
1 Reduction in water borne disease prevalence
Exists for the urban are
0.7 none
none
Proportion of population
Taux de couverture
N/AN/Aand rural coverage (CONASA /
Urban
SEPLAN / Source: INE).
0.7 none
NA
0 Note: the cost for levels of service is not economical
0.7
1 none
0 N/A
1 Income / expenditure r
1
0.7 Around 70% of the popu
1 None
cost for levels of service
1 O+M spent
1
% population covered
1 O & M cost coverage
no
0 no
(Urban) 60%
0.7
% of users/ population
1 O&M cost/quantity of w
Proportion of urban households using piped water
0 Noneas their main source of drinking water
none
0 none
Service coverage (not d
1 Economic aspects must be evaluated when pla
AUCUN
0 none
% of population island
0.7 Cost of level of service
Rate of reduction in nu
1
Access
service
0.7 Cost of a power system
Service rate,
Coverage
** rat
(water and wastewater)
* Allocation (liters per capita per day). average
0.7 Production
daily volume
costs
ratio
andproduced
sel
in sources of supply am
Percentage
of apartment
-Rate
of access
to drinking water service 0.7 Ratio of income and exp
-Rate of connection to the network
1 -Average rate compared
% of households and poo
0 Unit cost for construct
82%
1 74%
% populations by admini
0 Per capita cost,/per uni
1
Different economic gro
1 Cost for levels of servic
Continuity of supply, 1 Maintenance and Opera
0.2 In the process of devel
none
0 Coefficient of Perform
none
Active Connections billed by measurement 0(%).
Return on assets (ROA) (%)
Volumen producido unitario (lphd
1 Return on equity (ROE) (%)
None
0
Level of access to imp
1 none
populations in different
1 None
none
1 none
% populations in differ
1 Note: the cost for levels of service is not economical
Mean
subcounty
deviat
0.4
Affordability
andno
lifespecific
co
People with basic, interim or higher levels of service
O&M: There
are monitored.
are
operational funding requ
StatsSA, using DWA questions, does an annual
1 The
survey.
Standard Chart of Accounts will in future make t
% access by state
0.7 Cost per facility
Pipe water connected c
1 Energy Cost/ cum of wa
Not available
0 Not available
0.2
none
0 none
Access providing to cle
Percentage of urban pop
% populations in differe
0.7
Rate of drinking water

1 Cost levels of water su
%
populations
differerate
-Drinking
WaterinSupply
-Connections rate
1 -Cost per cubic meter o
safe water/sanitation c
1 per capita investment cost
The indicator is the pe
0 cost for levels of service
Percentage of populati
0.7 Billing cost/installation
gunta A8.Data
Se dispone
debut
diversos
documentos que aportan informacin en relacin al acceso a los servicios
available
no
specific indicators
None
None
None supply (Second Annual NDP Monitoring Report
Percentage of households connected to clean0water
% Of Population Connected and not connected
1 Cost
to service
effectiveness,
(Annual bor
Water Status Report 2011)
0.2 Other
PIs may tackle th
% populations in different locations,
Cost Recovery
different economic groups, with access
0.4 Maintenance Ratio
B6ii.d. Please
indicate level of
implementation of
drinking-water cost
effectiveness
indicator(s)
B6ii.e. Please
define main
indicator(s)
monitored on
drinking-water
functionality of
systems
B6ii.e. Please
indicate level of
implementation of
drinking-water
functionality of
systems
indicator(s)
B6ii_d_costeff_level_waB6ii_e_sys_indic_wat_toB6ii_e_sys_level_wat_to
0.2 none
0.2
0.2
0.7 Proportion of treatment
0.7
1
1
0.2 Number of non-working
0.2
1 working/non-working inf
1
1 Failure Rate
1
1 Community water supply
1
ID 5 NUMBER OF OPERA
1
none
0.2 none
rate feature modern water points
1 rate functionality of drinking water supply simplified
1
% Of functional water points
1
None
none
Urban: Malfunction
0.4 Rural: little problems with management
0.4
0.7
0.4
1
1 Treatment Systems in O
1
1 Nombre dinfrastructure
1
1 none
1 State of infraestructure
0.2 none
1 aucun
1
0.7
0.2
1
0.2
0.2 Frequency of service de
0.2
0.2
0.2 None
0.7 % increase in functional
1 Compliance to the stan
Exists for the urban are
0.7
0.7
1
0.7
NA
t for levels of service is not economical,
none thus cost-effectiveness is not possible to perform
1 Length of downtime
0.7
Rate of functioning/no
1
N/A
1 There is categorization
0.7 Every household has im
None
1 Not Monitored
1
1 Proportion of delivery p
no
0.2
1 None
Proportion of functioni
0.7
1
0.7
1
0.4
0.2
1
0.4
ects must be evaluated when plaNone

PARTIEL
0.2
0.2 working/non-working
in
0.7
rate functionality - National
0.7 Rate functionality by region
0.7
0.7 Number of operational
0.7
0.7 ND
0.2
0.7 Currently working on thi
0.4
0.7 State of infrastructures
0.7
0.7 % of water supply sour
1
0.4 Working
0.4
1 % of population getting designed service(NMIP
1
1
1 Working/non working in
1
1 Maintenance and Operat
1
0.2
1 none
0.7 Systems of drinking water supply to meet the
0.7 water quality standards
1
1
1
1
0.2 None
0.2
0.2 Monitoring Information System (MIS), working/
1
1
t for levels of service is not economical,
none thus cost-effectiveness is not possible to perform
0.4 Functionality
and Reliab
0.4
Stats SA measures
functionality (through service
interruptions and access t
1 Infrastructure Asset Management as such is not
1 yet monitored, but is in the
0.7 Number of working and n
0.7
1 none
Not available
0.2
0.2
none
0.7
0.7
0.7 Rate of functional drin

1
1 working/non-working inf
1
1 Break rate
1
estment cost
functionality; managem
1
s of service
working infrastructure, asset management
Monitored under water
0.7 Service
management/personnel
attendance
resources
inventory
in en relacin al acceso a los servicios
carriedde
outlos
bygrupos considerados. El Consejo Nacional de Polticas Sociales
province
None
0.7 Asset Management and l
0.2
0.2
0.7 Functional infrastructur
0.7
B6ii.f. Please define

B6ii.f. Please
main indicator(s)
indicate level of
monitored on
implementation of
drinking-water
drinking-water
affordability
affordability
indicator(s)
B6ii.g. Please
define main
indicator(s)
monitored on
drinking-water
institutional
effectiveness
B6ii_f_afford_indic_wat_B6ii_f_afford_level_wat_B6ii_g_inst_indic_wat_to
none
0 none
0.2
residential billed potab
0.7 Employees per thousand
1
Ability of poorest peopl
0.2 Non-revenue water
the share of expenditur
1 the absence of complai
Ability to pay the 10%
0.2 Losses employs/1000
Drinking water supply a
1 Relevant agencies moni
none
0 AAPS: QUALIFIED PERS
none
0 % of unaccounted for w
none
0
Volume
offacilities
water consume
Yield of
Households Ability to p
1 Number
rendement
de la distribution
of employees
per 1000 subscribers
none
0 Yield facilities
None
0 Non-revenue water, num
none
0 none
average capacity
0 Capacit faible
0.7 none
Identical to previous- s
1 Urban Sector: Determina
Indicator under develo
0.2 Operational Quality Ind
Taux daccessibilit fi
1 Taux de perte
None
0 None
Network losses in% water dispensed ([1 - (Total wate
none
0.4 Energy consumption
none
0 trained staff
none
0.2 none
aucun
0 Perte rseau
Tariff
0.2
0.4 Establishment of mana
Cost
of 1 m3contributions
of water ( are assumed to be 010%
None
Community
for both urban and rural communities.
Rural
communities
will
contribute
5%
in
cash
0.7
and
%
of
5%
non-revenue
in kind
(labour,
watermaterials,
Community
co
Urban- Wavering of connection fees, number of connected
populations
to water etc.)
reticulation
system
Rural 1/10 of total costs
1 Unaccounted for water
none
0 none
NA
none
none
N/A
Grant applied citywide
55.51% PDAM still apply
None
Not Monitored
None
no
Urban) 05%
None
none
none
The price for water ser
Aucun
% of household income
none
Ability of a household
ND
The share of drinking
-Rate of social connect
Per-capita monthly expe
None
Affordability less than
0 NA
0 none
0.7 % of non-revenue wate
0 Technical performance
0 N/A
1 Number of employees /
0.4
0.2 Almost in every healthc
0 Percentage
non-reve
non-revenueofwater,
0 employees/1000 connections
0.2 Employees/connection
0 no
0.2 (Urban) 15-50%
0 Employees/Connections
0 none
0 none
1 Non-revenue water
0 none
0.2 non-revenue water, em
0.2
0.7 Loss
rate commercial
(nonrevenueand overall efficiency. Physical
Physical,
0.2 Physical Performance ** (volume of water, drinkable
0.7 -Number
f
Numberofofemployees
zero-consumption
0.7 - Number of subscribers by encashing
0.7 Sustainability of water
1 25%, averagely 7 empl
0.2 non-revenue water
1
Ability to pay by poore
1 Non-revenue
water isReal Losses
Revenue Collection,
Customer Service
1 Apparent Losses
0.2 UFW
In the(Unaccounted
process of deve
for Water) -49.9%
none
0 1000 connections employed by -4.2
0.7 Staff costs billed per unit volume (S /. / M).
Arrears (months)
1 non-revenue water (%).
1
% of household income
0.7 None
Monitoring Information
0.2 Non-revenue water, wat
none
0
none
0 non-revenue water; em
Affordability
and
life
co
0.4
seStrategic Self Assessment prog
StatsSA monitors cost of service and income. Registration/Private
DWA via its Municipal
All water tariffs must adhere to the tariff regulation
0.7 Non-revenue
(in termswater
of the
and
WSwater
Act). losses
DWA monitors
are beingmunici
close
Willing ness to pay
0.7 Employees/1000 connections
none
0 UFW, staff per 1,000 co
Not available
0 Not available
0.2
none
0 none
0.7
none
0 Employees/1000 connect
working/non-working
1 non-revenue
wate
-Individual connectioninf
cost
-water metering
rate
-water tariff for poor
1 non-revenue
-Number of subscribers
/employee
water,
tariff preferred by con
0.4 staff productivity (no of staff per 1000 connections)
ability to pay by poor
0 employees/1000 connec
Price offered/conformity
0.7 None
El Consejo Nacional de Polticas Sociales que lleva adelante el anlisis del cumplimiento de los Objetivos de D
None
None
None
0 None
Avg
Income
0.2
Non Revenue water
cubic meter of water, Average tariff of the
first
block
1 NRW, Total staff/1000 c
Ability
to pay by poorest 10%,
% of household income spent on user charges
0.2 Non revenue water
B6ii.g. Please
B6ii.h. Please
B6ii.h.Please
indicate level of
define main
indicate level of
implementation of
indicator(s)
implementation of
drinking-water
monitored on
drinking-water cost
institutional
drinking-water cost
recovery
effectiveness
recovery
ndicator(s)
indicator(s)
B6ii_g_inst_level_wat_toB6ii_h_costrec_indic_waB6ii_h_costrec_level_wa
0 none
0
0.2
0.2
0.7 Coverage of operating c
0.7
1
1
0.2 None
0.2
1
1 % Of the costs of servi
1
1 NA
0
0.7 ID 4 -EPSA NUMBER WIT
1
0.7 none
0
0.2 Turn
Sufficiency
index
box 0
off instant
translationAbout
Google TranslateMobilePrivacyHelpSend
fe
1
1
1 Recovery of water billi
1
1 None
0
0 none
0
0.4 Recouvrement des cout
0.4
0
0.7
1
1 Operating coefficient 1
1 % des cots de service
1
0 None
0
0.7 Relationship between vs
1
0.7 none
0.2
0.2 none
0.2
1 Recovery rate
1
0.2
0.4 Tariff collected
0.2
0.4
0.2 We
fo(TWU) recovering full
1 costs;
% ofhave
townrequirements
water utilities
0.7 % of TWU recovering O&M and replacement
0.7
cost
1 Heavily subsidized by
1
0 Aucun
0
0 NA
0 none
0.4 Rate of tariff receipts (b
1 Recovery rates; billing
0
0
0.7
1
0 payback
N/A
rate path. (It
0.7 is working on a financial policy
0
0.7
0.7 supported by the gover

1 Ratio of tariff to cost
0.7
1
1
1
1
0
1 O&M cost coverage

0 no
0
0 none
0
0.2 Cost recovery
0 none
none
"Recovery Rate
0.7 External rate subsidy "
0.7 Financial Performance *
0.7 -Currently
no details of
Time payment
1 - Turnout-third partie
0.7 Coverage ratio of opera
1 65%
0.2 % of income from tariff
1
1 Capital Program
0.7 none
0.7 Indebtedness
1 Interest coverage
1 None
0.2 100 % service provider
1 None
1
1 none
0.4
1 Many financial indicato
0.7 % of O&M cost
1 Accounts receivable pe
0 Not available
0.2
0 none
1
0
0.4
0.2
0
1
0.2
0.7
1
0.7
0.7
1
0.4
0
1
1
1
0.2
0
0.7
1
0
0.4
0.2
1
0
0.4
1
0.2
1
0
0.2
0
0.7
0.7
0.7 Bill collection rates in urban areas

1
1
1 -recovery of operation
1
1
0
0 Per
of service
pr
0.7
PWDcent
monitor
cost and
del cumplimiento de los Objetivos
de Desarrollo
delcan
Milenio (ODM) del pas, realiza un seguimiento del avanc
recover
what they
but is not enough
0 None
0
0.7 Financial collection rate for water bills (West
0.7Bank, Gaza): Second Annual N
1 Many PIs for Cost Reco
1
0.4 collection efficiency
1
Additional notes on
drinking-water
performance
indicators
B6ii_addnotes
B6iii.a.Please
B6iii.a. Please
define main
indicate level of
indicator(s)
implementation of
monitored on
coverage of
coverage of
hygiene promotion
hygiene promotion
programs
programs
ndicator(s)
B6iii_a_cov_indic_hyg_tB6iii_a_cov_level_hyg_t
none
0
% People reached on measures to promote hygiene
0
none
0
0.2
% of population receiv
0.2
100%
1
none
0
Handwashing
with soap at critical juncture practised
Use and maintain toilets hygienically
0.2
NO ACCOUNT INDICATO
0.2
none
0
none
0
none
0
None
none
none
none
0.2
0
0
0
Proportion de mnages,
1
None
0
none
0
The coverage of health
1
none
0.2 avec du savon/
- Nombre dayant droit qui se lavent les mains
cendre, eau avant manger et aprs avoir t1aux toilettes
Proportion of populatio
0.2
0.7
Estonia has ratified th

0.7
Percentage
household
0.7
No. Of PublicofOutreach
(community/schools)
conducted Monthly
Exhibitions/road shows
1
none
0
NA
None, only number of
Number of persons rea
Coverage rate
0
0
1
0.7
30
0.7
It is estimated that th
The number of populatio
open defecation free vi

no
Spacial coverage of act
none
none
0.7
0.4
0.2
1
0.7
0
0.7
0.2
0
0
0.2
0
none
none
-% Of establishments canteens applying the 5 essential practices for safer f
-% Of households applying the five essential
0.4practices for safer food
0.2
0.2
- Rate of urban analysis relative to standard0.2
NM03.7.002
- Rate of water points monitored in rural areas
1
None
0.2
Hand washing practicin
0.2
% of HH having, soap wi
1
none
0
No of states covered/h
1
NONE
0
0.2
Number of children, pare
0.7
0.7
- none
0.7
None
0
% of population covere
0.7
%
of functional
Communi
0
Number
of villages
having reached the EOD (End
of open defecation) covera
visited proportion of concessions having adequate
1
sanitation
Number of persons cov
1
N/A
0
All
urbanofwastewater
is
0
Number
schools/villages
reached
% of population reached
1
none
0
Not available
0
0.2
none
0
0.7
Coverage of concessions
% service provider cost
none
0.7
1
0.7
Number of activities he
1
none
0.2
l pas, realiza un seguimiento del avance de la cobertura a nivel territorial, con vinculacin directa con el pr
None
Not officially, but there are efforts of
some International NGOs
Number of people reach
0
0.2
1
B6iii.b. Please
define main
indicator(s)
monitored on cost
effectiveness of
hygiene promotion
programs
B6iii.b. Please
Additional notes on
indicate level of
hygiene
implementation of
performance
cost effectiveness
indicators
of hygiene
promotion
programs
ndicator(s)
B6iii_b_costeff_indic_hyB6iii_b_costeff_level_hyB6iii_addnotes
none
0
% Of promotional activi
0
none
0
0.7
Per capita cost
0.2 (*30% waste water of DW
no
0
none
0
Progress in commitment
0.2
none
0
none
0
none
0
none
0
None
none
Aucun
0
0
0
0.4
Cot, % de mnage for

none
none
none
aucun
1
0.4
0
0
0.2
0
Proportion of populatio
0.2
0.7
None.
0
none
0
KABP Change
Health Outcomes reduction in water borne 1
diseases
Aucun
0
none
Rate of behaviour chan
Cost/Efficiency
N/A
none
The overall percentage
None
None
no
None
none
none
none
Not recorded
none
None
45%
none
Hygiene practices
NONE
0.7
0
1
0.7
0
0
0.2
0
1
0.2
0
0.4
0
0
0
0.2
0
0.2
0.2 3 In this case, the ter
0.2
0
0.2
0.2
0
1
0
Hygienic practices ado

none
Reduction of EDAs (%), Reduction
None
% of population with h
Community Based Envir
none
none
% of households that w
0.7
0
0.7
0
0.7 Applicant added one ad
0
0
0
0.4
Comparison costs per d

none
Not available
0.2
0
0
0.2
0
none
0.7
Number of hygiene tech
Hygiene practices
hand washing
level of knowledge on
none
itorial, con vinculacin directa con el progreso d
0.7
1
0.7
1
1
0.2
None
Costs
0.2
1
B6iv.a. Estimated
B6iv.a. Estimated
B6iv.b. Average
national percentage national percentage nonrevenue water
of urban
of urban
(NRW) for the three
wastewater treated wastewater treated largest suppliers
RAW
- Value used as
RAW
estimate for GLAAS
analysis
B6iv_a_waswtr_wat_urb
Neste momento, a nvel
40
300 m3
25-30%
such an indicator is not used
26% SONEB in urban area
38.33
B6iv_b_nrw_wat_tot
40
40
15
60-70%
27 9%
99%
26 low
38.33
63
NOTE 1 - Does not include treatment for septic tanks

32.6 (NOTE 2 - Regarding the volume of sewage that is co
The total amount of purified water was 1,582,686 m
32,6% (SNIS 2011)

12 455 211 m3
16% (urban water suppl
16 7.9%
none
none
46,8% (2012)
46.8 33,1% (2012)
Water not charged for

48
ND
95% on-site
48
73.16
31.7
1) Contrat de performance de ltat de la REGIDESO en Annexe)

2) Prvisions budgtaires exercice 2012 ( partir
Nonde
applicable
la page 55)
metropolitana de
San Salvador
40 less than 10
20%
30
30-40
20
30 NA
35
21
NA
49.5
SEG : 28%
50 agua
facturada/ volumen de
producida)
Err:512
Err:512
The average NRW is 405
25.62
42%
NA
49.5
28 ND
50 Less than 35% according
30 to report
LATINOSAM 201314.
Err:512
Percentage
of Bio digester unit implemented (estima
36
25.62 2592 m3/day
42 68%
40
40
30
25
48 8%
30
NA
(Urban) 20-30%
48%
25.1%
not available
27.500.000m3
none
Guadalajara: 37%
Monterrey: 23%
26 % in 2012
18
98,3% (estimated, as ration of sewage water pa
100
25.1
0%
None
none
none
34.3 47.5% (december 2012
26 25 % in 2011
51
Unaccountable water, leakage. Reuse for farm
40% in Capital city-KU
30
10
0.1
5
None
40 (Lagos, Kano and A

35
35 %
49.9
50
32 refers to the weight
30%
30%
40
20% (70% in technical
29522 (thous. m^3)
Estimated at 50%
33.1 Johannesburg (37.
40-50%
29%
30-50
40
4
35
35 10 %
49.9 To be calculated with the commissioning of the WWT
50
2
32 32 are refered to as as a regulated 50 EPSs
30 12% decentralized
30 88%
40
20 27,000 m3/day are trea
15.7
50 N/A
33.1 99%. All urban wastewat
45
29
40 60-70
60
25%
25%
33.6
3 billion m3
no data
30% Municipality: 38.42%

Nablus
Gaza: 32.46%
40
48%
25
25 81%
33.6
0
6.4
70
no data
30 40 50% (70% in large

38.9 40% of the Wastewater is treated in Gaza
40 N.A.
48
Question B7
B6iv.b. Average
B6iv_c_other_comm
B7a. Do urban
nonrevenue water
ent
formal service
(NRW) for the three
providers report
largest suppliers
the results of
used for GLAAS
internal monitoring
analysis
against required
service standards in
sanitation?
B6iv_c_other_commentB7_a_formal_san_urb
0.5
Se utilizam outros indicadores de Sade Pblica estabelecidos para
15 1) En el pas se utiliz
1
65 Indicators of functioni
1
9
0
99 EXAMPLE of equitable cov
1
0
1
63 EN EL CASO DEL MMAYA
1
0.5
66.6 No existem normas ou i
1
ount of purified water was 1,582,686 m3 in 2012.
1
Taux dutilisation en ea
0.5
7.9 Information of urban sa
0.5
Taux daccs lassain
0
Il y a un mcanisme de
33.1
Taux allou, taux dex
95
73.16 -Tiempo instalacin de
31.7 Plan de produccin de a
Citer les indicateurs v
0
1
1
0
1
0.5
1
0
0.5
10 Cobertura de servicios de agua potable y saneamiento contemplados en los
Community contributions
21 Monitoring and evaluati
1
0
1
0
Proportion of caregivers with with fucnctiona
Taux de traitement de l
30 N/A
35 Incidencia de Enfermeda
0
1
0
0.5
0
Err:512
Bio digester
unit implemented (estimated): 80% (available at http://www.menlh.go.id/DATA/Materi_unduh_d
Total of Sanitation is
0.5
1
68 With regard to hygiene
1
18
ated, as ration of sewage water pa
Indicator: Share of pop
In case of the survey by
8
1
0
0
0
1
0.5
1
Taux de desserte en eau ; nombre des latrines
1
0
Aucun
0
47.5 Ejemplos de indicadores
1
1
25 - Rate of access to drin
1
10 Efficacy: % of househol
1
0.1
1
5
0
0
4 1. Use of improved drin
0
1
10 Pakistan Water Operator
1
ed with the commissioning of the WWTP
0.5
1
d to as as a regulated 50 EPSs
a y b se refieren a 50
1
12 Expenditure- expenses
0
88 1. Profitability of com
1
Number of household co
1
39 Taux de charge volumiq
1
15.7 Additional indicators:%
1
Billing efficiency Collec
0
99 The average metropolit
0
0.5
Water Quality Estim
0.5
Sewerage system cover only 7% for Khartoum S
1
65
0
60
- Proportion des financ
Indicator; Water Borne
81 Performance indicators
6.4 Gender aspects (eg.
70 According to the Nationa
45
9 WQ Indicators for the D
a Performance Indicators
For sanitation effluent
0
0
0
1
1
1
1
0.5
0
0
0
1
B7a. Do urban
B7b. Do rural
B7b. Do rural
formal service
formal service
formal service
providers report
providers report
providers report
the results of
the results of
the results of
internal monitoring internal monitoring internal monitoring
against required
against required
against required
service standards in service standards in service standards in
drinking-water?
sanitation?
drinking-water?
B7_a_formal_wat_urb B7_b_formal_san_rur B7_b_formal_wat_rur

0.5
0.5
1
de Pblica estabelecidos para
1
1
1
0
0
1
1
1
0
0
0
1
1
1
1
0
1
1
1
1
1
0.5
0.5
1
0.5
1
1
1
1
1
1
1
0.5
0.5
0.5
0.5
0
0
1
0
1
1
0
0
1
1
1
1
0
0
1
0.5
1
0.5
1
1
1
1
0
0
0
0.5
0.5
0.5
ble y saneamiento contemplados en los censos de poblacin y de hogares y las Encuestas de Hogares de Pro
0.5
1
0.5
1
1
1
1
1
0.5
1
0
1
1
1
1
1
1
1
0
0
1
0
1
0.5
1
0
0.5
0
0.5
1
0.5
1
0.5
1
1
0
1
0.5
1
1
1
1
0.5
1
1
0
1
0
1
1
1
1
1
1
1
1
1
1
0
1
1
1
1
1
0
1
1
1
1
1
0.5
1
1
1
0.5
0
0
0
0
0.5
0.5
1
0.5
0
1
0
1
1
0
1
1
0.5
0
1
1
0.5
1
1
1
0
1
0
1
1
0.5
1
0
0.5
1
0
0.5
1
0
0
0
0.5
0.5
0.5
0
0
1
0.5
0
1
1
0
0
0
1
0
1
0.5
1
1
1
0
0
0
1
1
1
1
0
0
1
0
1
0
0
0
1
0
0
0
1
1
1
1
1
0
0
0
1
0
0
0
1
B7c. Do community-based service B7c. Do community- B7d. Do informal

providers report the results of
based service
service providers
internal monitoring against
providers report
report the results
required service standards in
the results of
of internal
sanitation?
internal monitoring monitoring against
against required
required service
service standards in
standards in
drinking-water?
sanitation?
B7_c_comm_san_tot
B7_c_comm_wat_tot B7_d_informal_san_tot
0.5
0.5
1
0
0
1
1
1
1
0
0
0
0.5
0
1
0
0
0
0
0
0
1
1
0
0
1
0
0
0
0
1
0
0
0
0
0
0
0
0.5
1
0
0
0
1
0.5
0
0
0.5
1
0
0
0
0
0
0
0.5
ares y las Encuestas de Hogares de Propsitos Mltiples, EHPM, realizadas anualmente.

1
0.5
0
0
0
0
0
1
0
0
0
0
0
0
0
0
1
0
0
1
0
1
0
0.5
0
0.5
0
0.5
0.5
0.5
0.5
0
0.5
0.5
0
0
0
0
0
0
0.5
1
0
0
0
0
0.5
0
1
0.5
0
0
0
1
1
0
0
0
0
0
0.5
0.5
0
0
0
0.5
1
0
0
1
0
0
0.5
0
0
0
0
0
0
0
0
0.5
0
1
0
0.5
1
0
1
1
0.5
0.5
0
0
0.5
0.5
0
0
0.5
0.5
0.5
1
1
0
0
0
0
0
0
0
0.5
1
0
0
0.5
0
0
0.5
0
0
0
0
0
0
0
0
0
0
0.5
0
0
0
0.5
1
0
0
0
1
0
1
0
0
0
0
1
0
0
0
1
0
0
0
0
0
1
0
0
0
1
0
0
0
0
0
0
1
Question B8
B7d. Do informal
B7e. Please
service providers
describe other
report the results
mechanisms to
of internal
report and regulate
monitoring against
based on
required service
monitoring.
standards in
drinking-water?
B8a. Are the

performance
reviews of the
urban formal
service providers
made public for
sanitation?
B7_d_informal_wat_tot B7_e_other_comment B8_a_perfpub_san_urb

0.5
0
1 Os GAS- Grupos de Agua e Saneamento, tambm transmitem os resultados
1
0.5
1 Bulletins of water compa
1
0
0
COMMENTS: Points c , d
0
0 Nant
0
Internal monitoring for
0.5
0 LAS EMPRESAS DE AGUA
1
0
0 Anualmente, os prestad
1
0.5
1
0 Inventaire National des
0
0 The problem has to be published/announced throughout newspapers, rad
0
0
0.5
0
Identifier toutes les O
0
Agua Potable Rural: Los controles o visitas efectuadas por las Empresas San
Aunque en el pas exist
0.5
1 Rgulation
0.5
0 Los operadores de plant
0
0 Hygine : Au MSLS, en m
0 Revues priodiques per
0
1
0
0
Reports are prepared by
0
1 Sanitation: The only re
0 Note: NGOs hand over pr
0
1
0.5
0
0
0 Drinking water quality

0 The Public Utility Re
0
Des camions deau non controls
1 No existen otros mecan
0
0.5
0.5
0
0 Dedicated Online monitoring system is in place for real time assessm

0.5 1. data collection and
0.5
1
0
0.5
1
1
0
0.5
Inspection of sewage
0.5
0 -Develop regulations to
0.5
0
0
0 The Water and Sewerage Company previously had
0
0
0
1
0 a) 55%: JIRAMA, par consquent, difficile de rapport. b) Lorsque les c
0 En milieu rurale il ny
0
0
0
0.5
0.5
0.5
0 -Audit reports prepared
1
0
0
0.5 Real Supportive monitori
0.5
0.5
0
1 Cluster Wash site web
0
0 Independent assessme
0.5
1 Regular meeting with al
0.5
0 Pakistan Water Operator
0
0
0
0 Cuando se verifican inc
0
0 - Las 50 EPS bajo el
1
0
0
0.5 Annual reporting by urb
0
0.5
1
1
0
1
0 An act has been passed
0.5
0.5 Service providers curre
1
0 Issuance of permits to
0
0.5 Conducting progress r
0
1 Periodic chlorine check as well as weekly Epidemiology report from Epidem
1
1
0
Aclaraciones a B7 Se n
0
0
0
1
1
1
1
0
1
0
0 Data is not available
0 Some water service pr
0 The monitoring issue in
1
0
0
1
0
0
0
0 For domestic companies
1 - Conducting Joint Tech
0
B8b. Are the

B8a. Are customer B8b. Are customer
performance
satisfaction reviews satisfaction reviews
reviews of the rural of the urban formal of the rural formal
formal service
service providers
service providers
providers made
made public in
made public in
public for
sanitation?
sanitation?
sanitation?
B8_b_perfpub_san_rur B8_a_satisfpub_san_urbB8_b_satisfpub_san_rur
0
0
0
nto, tambm transmitem os resultados dos trabalhos desenvolvidos no Meio Rural. (1) Dentre os prestadores
0
0.5
1
1
1
0
0
0
0
1
1
0
0
0
0.5
0
0.5
0
0
0
0
0
0
0
1
1
1
0
0
0
nnounced throughout newspapers, radio or TV for the central government to respo
0
0
0
0
0
0
0
0
0
isitas efectuadas por las Empresas Sanitarias con Convenio, tienen obligacin de informar anomalas o riesg
0
0.5
0
0.5
0.5
0.5
0
1
0
0
1
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0.5
0
0
0
0
0.5
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0.5
0.5
0
1
0
0.5
0.5
0.5
0
1
0
0.5
0
1
0
1
0
0.5
0
0
0
0
0
0
0
0
0.5
0
0.5
0
0
0.5
0.5
0
0.5
0
0.5
0
0.5
1
0
0.5
0
0
is in place for real time assessm

0.5
1
0.5
1
0.5
0.5
0.5
0
0.5
0
0.5
fficile de rapport. b) Lorsque les c
0
0
0
0.5
0
1
0.5
0
0
0
0
0.5
0.5
0.5
0.5
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
0
0.5
0
0.5
0
0
1
0.5
0.5
0
0
0
0
0
0
ekly Epidemiology report from Epidemiology ,response department and emergency department
0
0.5
0
0
0
0
0
0
0
1
0
1
0.5
0.5
0.5
0
0
1
0.5
0
1
0
0.5
0.5
0
0
1
0
0
0.5
0
0
0
0
0
0
0
0
0
0
0
0
B8c. Are the

performance
reviews of the
urban formal
service providers
made public for
drinking-water?
B8d. Are the

B8c. Are customer
performance
satisfaction reviews
reviews of the rural of the urban formal
formal service
service providers
providers made
made public in
public for drinkingdrinking-water?
water?
B8_c_perfpub_wat_urb B8_d_perfpub_wat_rur B8_c_satisfpub_wat_urb

0.5
0.5
0.5
o Meio Rural. (1) Dentre os prestadores informais de servio, as ONGs transmitem os resultados.
0.5
0
0.5
1
1
1
0
0
0
0
0
1
1
0
1
0.5
0.5
0
1
0
0
0
0
1
0
0
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
bligacin de informar anomalas o riesgos, en base a los cuales se pueden determinar medidas de emergenc
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
1
1
1
1
1
0
0
0
0
0
0
0.5
0.5
0.5
1
0.5
0
1
1
0.5
0
0
0
0.5
0
0
1
0.5
0.5
1
0
0.5
0
1
0.5
0
0
0.5
0
0
0
0
0
0.5
1
1
1
1
0.5
0.5
0
0
1
0
0.5
1
1
1
0
0.5
0.5
0
0.5
0
0.5
0
0.5
0
0.5
0.5
1
1
0.5
0.5
1
0.5
1
0
0.5
0
1
0.5
1
1
1
1
0.5
1
0
1
0
0
0
0.5
1
0
0.5
0.5
0
0.5
1
0
0
0
0
0
1
1
1
0
0.5
1
0
1
0
0
0
0.5
0.5
1
0.5
0
0
0.5
1
0
0.5
0
0.5
0.5
1
1
1
0.5
0
1
0
1
1
0
0.5
0
1
0
1
0.5
0.5
0
1
1
0.5
0
1
0
1
0
and emergency department
0
0
0
1
1
1
1
0
1
0
0
0
1
0
0
0
0
1
0
1
0.5
0
0
0
0
1
1
0
1
0
0
0
0
0
0
0
0
0
0
0
B8d. Are customer

satisfaction reviews
of the rural formal
service providers
made public in
sanitation?
B8_d_satisfpub_wat_rur
0.5
transmitem os resultados.
0
1
0
1
0
0.5
0
0
1
0
0
0
den determinar medidas de emergencia ante fallas.

0
0.5
1
0
0
0.5
0
0.5
0
0
0
0
0
0
0
1
0.5
0.5
0
1
0
0.5
0
0
0
0
0
0
0.5
0.5
0.5
0
0.5
0
0
0.5
1
0
0
0
0
0
0.5
1
0
0
1
0
1
0
0
0
0
0
1
0
0
0.5
0
0
0
0
0
GLAAS 2013-2014 country survey questionnaire (Section C)
Section C: Human Resources (HR)
This section examines the human resources capacity for delivering drinking-water and sanitation services (includ
HUMAN RESOURCES STRATEGY
NOTE: For the purpose of this question a strategy is defined as a sector-wide plan either standing alone or includ
Please check all columns that apply.
C1.
a.
HR strategy existence: Does an

overall HR strategy exist to develop
and manage human resources in
sanitation and drinking-water?
Sanitation
Urban
Yes
Under development
No (If no please proceed to C2)
1
0.5
0
b.
Sanitation
HR strategy identifies needs: If an HR strategy exists or is under dev

Urban
Public sector
Private sector
NGOs
Community-based (e.g. CBOs)
Other
1=yes
0=no
1=yes
0=no
1=yes
0=no
1=yes
0=no
1=yes
0=no
If other, please describe in what area this other HR gap has been identified.
c.
HR strategy outlines actions to

fill needs: If an HR strategy exists
or is under development, does it
outline actions to fill identified gaps
in HR?
Sanitation
Urban
Yes, a plan exists to fill all HR gaps

Yes, but does not fill all HR gaps
identified
0.5
0
A plan is under development

If yes, please describe actions to fill these gaps.
Question C1 continued on following page ->

C1.
(Continued from previous page)

d.
HR strategy review: How often is/

(will) the human resources strategy
(be) reviewed?
Sanitation
Urban
At least every 2 years
Every 2-5 years
0.7
More than 5 years in-between reviews
0.4
Unknown
Date of last HR strategy review

(month/year)
e. Please attach a copy or provide a reference/link to the government strategy
CAUSES OF HUMAN RESOURCE GAPS / SHORTAGES

C2.
Constraints to WASH human resources: To what extent do the following factors constrain
according to the following scale:
3 - Severe constraint to WASH human resources
2 - Moderate constraint to WASH human resources
1 - Low or no constraint to WASH human resources
Financial resources available for staff

a. (salaries and benefits, including
a.
pensions etc.)
Insufficient education/training
b. organisations or courses to meet
demand by potential students
c.
Lack of skilled graduates from training

& education institutes
b.
c.
Preference by skilled graduates to work

in other (non-WASH) sectors (e.g.
d.
Mining, Transport, Construction) within
the country
d.
e.
Emigration (temporary or permanent)

of skilled workers to work abroad
e.
f.
Skilled workers do not want to live and

work in rural areas of the country
f.
g. Recruitment practices
h.
i.
Other (please
specify):
g.
h.
Please provide explanatory detail (i.e. causes, impacts, and barriers to addressing) o
issues (a-h) on rural and urban WASH human resources, please indicate here on the
IMPACTS OF HUMAN RESOURCE SHORTAGES

C3.
Is HR limiting achievement of WASH services?: What are the three (3)

drinking-water and hygiene)
Task requiring human resources
a. Policy development
b. Institutional coordination
c. National and local/provincial WASH Planning
d. Construction of facilities
e. Operation and maintenance (O&M)
f. Community mobilisation
g. Financial planning and expenditure
h. Enforcement of regulations
i. Health promotion
j. Monitoring and evaluation
k. Other
l. Please provide additional information on HR limiting achieveme
[1] A gap may be either shortage in the number of skilled personnel, or a deficiency in the competenc
r and sanitation services (including hygiene promotion) and the degree to which this human resource capacity is being dev
n either standing alone or included within a broader strategy. This question is not examining the human resource plans of in
Sanitation
Drinking-water
Rural
Urban
Rural
1
0.5
1
0.5
1
0.5
Sanitation
Drinking-water
Rural
Urban
Rural
1=yes
1=yes
1=yes
0=no
0=no
0=no
1=yes
1=yes
1=yes
0=no
0=no
0=no
1=yes
1=yes
1=yes
0=no
0=no
0=no
1=yes
1=yes
1=yes
0=no
0=no
0=no
1=yes
1=yes
1=yes
0=no
0=no
0=no
R gap has been identified.
Sanitation
Drinking-water
Rural
Urban
Rural
0.5
0.5
0.5
Sanitation
Drinking-water
Rural
Urban
Rural
0.7
0.7
0.7
0.4
0.4
0.4
ink to the government strategy on human resources for WASH :
the following factors constrain WASH human resources capacity? Enter score in appropriate box
Constraint on HR capacity for:
(3-strong, 2-moderate, 1-low or no)
Sanitation
Drinking-water
Hygiene
pacts, and barriers to addressing) or if different responses exist for the impact of the above
ources, please indicate here on the most limiting factor affecting HR capacity, if appropriate.
rvices?: What are the three (3) tasks that would most benefit from increased human resource capacity? (Please select top
WASH Planning
O&M)
diture
Sanitation
Drinking-water
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
ormation on HR limiting achievement of WASH services (including any important differences between rural and urban settings)
Hygien
deficiency in the competencies of available personnel
resource capacity is being developed to meet current and future needs.
the human resource plans of individual organisations.
Hygiene
ural
Urban
Rural
1
0.5
1
0.5
1
0.5
Hygiene
ural
Urban
Rural
=yes
1=yes
1=yes
=no
0=no
0=no
=yes
1=yes
1=yes
=no
0=no
0=no
=yes
1=yes
1=yes
=no
0=no
0=no
=yes
1=yes
1=yes
=no
0=no
0=no
=yes
1=yes
1=yes
=no
0=no
0=no
Hygiene
ural
Urban
Rural
0.5
0.5
Hygiene
Urban
Rural
0.7
0.7
0.4
0.4
ce capacity? (Please select top three only for each sanitation,
ural and urban settings)
Hygiene
Rural
1
0.5
0
Rural
1=yes
0=no
1=yes
0=no
1=yes
0=no
1=yes
0=no
1=yes
0=no
ural
0.5
0

March 2, 2015
Note: See worksheet 'SectionC_Questions_ResponseCode' for section C questions and explanation o
SECTION C: HUMAN RESOURCES

ISO3 Code
Country
AFG
AGO
ARG
AZE
BGD
BLR
BEN
BTN
BOL
BWA
BRA
BFA
BDI
KHM
CMR
CAF
TCD
CHL
COL
COG
COK
CRI
CUB
CIV
COD
Afghanistan
Angola
Argentina
Azerbaijan
Bangladesh
Belarus
Benin
Bhutan
Botswana
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Cuba
Cte d'Ivoire
DOM
SLV
ERI
EST
ETH
Dominican Republic1
El Salvador
Eritrea
Estonia
Ethiopia
FJI
GAB
GMB
GEO
GHA
GIN
GNB
HTI
HND
Fiji
Gabon
Gambia
Georgia
Ghana
Guinea
Guinea-Bissau
Haiti
Honduras
IND
IDN
IRN
JOR
KAZ
KEN
KGZ
LAO
LBN
LSO
LBR
LTU
MDG
MDV
MLI
MRT
MEX
MNG
MAR
MOZ
MMR
NPL
NER
NGA
OMN
PAK
PAN
PRY
PER
PHL
MDA
RWA
SEN
SRB
SLE
ZAF
India2
Indonesia
Jordan
Kazakhstan
Kenya
Kyrgyzstan
Lebanon
Lesotho
Liberia
Lithuania
Madagascar
Maldives
Mali
Mauritania
Mexico
Mongolia
Morocco
Mozambique
Myanmar
Nepal
Niger
Nigeria
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Republic of Moldova
Rwanda
Senegal
Serbia
Sierra Leone
South Africa
SSD
LKA
SDN
MKD
TJK
THA
TLS
TGO
TON
TUN
UGA
UKR
TZA
URY
VUT
VNM
PSE
YEM
ZWE
South Sudan
Sri Lanka
Sudan
TFYR Macedonia
Tajikistan
Thailand
Timor-Leste
Togo
Tonga
Tunisia
Uganda
Ukraine
Uruguay
Vanuatu
Viet Nam
Yemen
Zimbabwe
footnotes (Section C)
1
2
Domincan Republic country results were based on an draft version of the GLAAS 2013
e' for section C questions and explanation of response levels
Question C1
C1a. Does an overall HR

strategy exist to develop and
manage human resources in
urban sanitation?

rural sanitation?
0.5
1
0
1
0.5
1
1
0.5
1
0
0
1
0
0
0.5
0
1
0.5
1
0
1
0.5
1
1
0.5
1
0
0
1
0
0.5
0.5
0
1
1
0
1
0
0
1
0.5
1
0
1
0.5
1
0
1
1
0
1
0
1
0
1
0.5
0
0
0.5
1
0
1
0.5
0.5
0.5
0
0
0
1
0
1
0.5
0.5
1
0.5
1
0.5
0.5
1
1
0.5
1
0.5
0.5
1
0.5
1
1
0
1
0
1
0
0
1
1
0.5
0.5
0
0
1
1
0.5
0.5
0
1
1
0
1
0
0
1
0
1
0.5
1
1
0
1
1
0
0
1
1
0.5
0.5
0
0
1
1
0.5
0.5
0
0.5
1
0
1
0
0
1
0
1
1
1
0
1
0.5
1
0
1
0
1
1
1
0
1
1
1
0
1
0.5
1
0
1
0
1
1
1
0
1
0.5
1
0
0
0.5
0.5
0
ere based on an draft version of the GLAAS 2013-2014 country questionnaire, therefore, these country results were only in
results for India represent rural areas only.

urban drinking-water?

rural drinking-water?
0.5
1
0
1
0.5
1
1
0.5
1
0
0
1
0
0
0.5
0
1
0
1
0.5
1
0
1
0.5
1
1
0.5
1
0
0
1
0
0
0.5
0
1
0
1
0
1
0
1
0
1
1
1
0
1
1
0
1
0.5
0
0
0.5
1
0
1
0.5
0.5
0.5
0
0
0
1
0
1
0.5
0.5
1
0.5
1
0.5
0.5
0.5
1
0.5
1
1
0
1
1
1
0.5
1
0.5
0.5
0.5
1
0.5
1
1
0
1
1
0
0
1
1
0.5
1
0
0
1
1
0.5
0
0
1
1
0.5
0.5
0
1
1
0
1
0
0
0
0
1
1
0.5
0.5
0.5
0.5
1
0
1
0
0
1
1
1
1
1
0.5
1
0
1
0
1
1
1
0
1
1
1
0
1
1
1
0
1
0
1
1
1
0
1
0.5
1
0
0.5
0.5
0.5
0
therefore, these country results were only included in relevant analysis.

urban hygiene?

rural hygiene?
1
0
1
0.5
1
1
0.5
1
0
0
0.5
0
0
0.5
0
1
1
1
0
1
0.5
1
1
0.5
1
0
0
0.5
0
0.5
0.5
0
1
0.5
0.5
0
1
0.5
1
0
1
0.5
1
0.5
1
0
1
0.5
1
0
1
0.5
0
0
0.5
1
0
0.5
0
0
0
1
0
0.5
0.5
0.5
0.5
1
1
0
1
0.5
1
1
0.5
1
1
0
1
1
1
1
0
1
0.5
1
1
0.5
1
1
0
1
1
0
0
1
1
0.5
1
0
0
1
1
0.5
0
1
1
0.5
0.5
0.5
0
1
1
0
1
0
0
1
0
0
1
1
0.5
0.5
0.5
0
1
1
0
1
0
0
1
0
1
1
0.5
1
0
1
1
1
0
1
1
1
0
1
1
1
0.5
1
0
1
1
1
0
1
1
1
0
C1b. If an HR strategy exists

or is under development, has
an HR gap been identified in
the public sector in urban
sanitation?

the public sector in rural
sanitation?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

the private sector in urban
sanitation?

the private sector in rural
sanitation?
1
1
1
1
1
1
1
1
1
1
1
1

NGOs in urban sanitation?

NGOs in rural sanitation?
1
1
1
1

community-based
organizations in urban
sanitation?

community-based
organizations in rural
sanitation?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

or is under development, have or is under development, have
any other HR gaps been
identified in urban sanitation? identified in rural sanitation?
1
1

drinking-water?

drinking-water?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

drinking-water?

drinking-water?
1
1
1
1
1
1

or is under development, has or is under development, has
NGOs in urban drinking-water? NGOs in rural drinking-water?
1
1
1
1
1
1

community-based
community-based
organizations in rural drinkingdrinking-water?
water?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

identified in urban drinkingidentified in rural drinkingwater?
water?
1
1

hygiene?

hygiene?
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

hygiene?

hygiene?
1
1

NGOs in urban hygiene?

NGOs in rural hygiene?
1
1
1
1

community-based
community-based
organizations in rural hygiene?
hygiene?
1
1
1
1
1
1
1
1
1
1
1
1
1

identified in urban hygiene?
identified in rural hygiene?
C1b. If other HR gaps were

identified, please describe
these gaps.
C1c. If an HR strategy exists or

is under development, does it
outline actions to fill identified
HR gaps in urban sanitation?
A comprehensive HR policy is under
0
1
C1 a) No existe una estrategia del gobierno para desarrollar y gestionar los recursos humanos en el Se
With the development of new innova
1
0
1
1
The strategy is under development,
0
0.5
A National Human Resource Development Strategy (2009 -2022) has been developed and forms a fram
0.5
Pas de stratgie en la matire (sou

0.5
Se ha identificado una brecha de RH en el desarrollo y administracin en el saneamiento y el agua po
Public Service Commission may have a national HR policy

Las estrategias de RH se encuentran en forma individual/aislada y no como una del Sector. Salvo, com
0.5
0
0.5
En el pas ya no se imparte los cur
In Civic societies
0
1
1
There is the need for private partic
0
0.5
Coordination Planification Suivi-va
0.5
0.5
0
HR gaps identified include: 1- No r
1
0.5
0.5
1
0.5
In the situation analysis of the Nat
In plan, civil society includes NGO

Document 4 : Madagascar, vers un a
- Insuffisance de personnels qualifi
Educational, vocational and in-servi
Lack of Capacity building in Huma
Se identifica dficit de tcnicos m

Competencia del personal disponible
0.5
0.5
1
0.5
0.5
0
1
0
1
0
1
1
1
0
0
0
0.5
0.5
1
Law enforcement especially in the
None
No comprehensive approved plan of a
Lack of qualified specialists in the
NGO has human resource transfer stra
1
0
0.5
0
0.5
1
0.5
1
Public sector: The HR gap has been

HR strategy to develop and manage h
1
0
1
All Ministries have HR units but the main HR unit is with Public Service Commission. Specifics with ind
Data is not available
0.5
For the Hygiene no strategies has been developed Some service providers has been assessed, the s
0.5
C1c. If an HR strategy exists or C1c. If an HR strategy exists or

is under development, does it is under development, does it
outline actions to fill identified outline actions to fill identified
HR gaps in rural sanitation?
HR gaps in urban drinkingwater?
0
0
1
1
gestionar los recursos humanos en el Sector Agua y Saneamiento. Sin embargo las empresas proveedoras tien
1
1
0
0
1
1
1
1
0
0
0.5
0.5
22) has been developed and forms a framework for the sector specific human resource strategies.
0.5
0
0
0.5
stracin en el saneamiento y el agua potable. Sin embargo, no existe una estrategia general para los recursos h
ada y no como una del Sector. Salvo, como estrategia pas, los esfuerzos que realiza el Ministerio de Salud en e
0.5
0.5
0
0.5
0.5
0
1
0
1
0.5
0.5
0
0.5
0.5
0.5
0
0.5
0.5
0
1
1
0.5
0.5
1
0.5
1
0.5
0.5
1
0
0.5
0.5
1
0.5
0.5
0.5
1
0.5
0.5
0
1
0.5
0
1
0
1
0
1
1
1
0
1
1
1
0
0
0.5
1
1
1
0
0
0.5
0.5
0.5
0.5
1
0
0.5
0
0.5
1
0.5
1
0
0.5
0.5
0.5
1
0.5
1
0
1
1
0
1
c Service Commission. Specifics with individual Ministries.

0
rvice providers has been assessed, the strate
0
0.5
0
0.5
C1c. If an HR strategy exists or C1c. If an HR strategy exists or

is under development, does it is under development, does it
outline actions to fill identified outline actions to fill identified
HR gaps in rural drinkingHR gaps in urban hygiene?
water?
0
0
1
1
embargo las empresas proveedoras tienen en general, reas y estrategias propias para gestin (incluyendo cap
1
0
0
0
1
1
1
1
0
0
0.5
0.5
human resource strategies.
0.5
0.5
0
0
0.5
0.5
una estrategia general para los recursos humanos. S se han desarrollado actividades para capacitar a funcionar
1
1
os que realiza el Ministerio de Salud en especfico por personal en salud (medicina, enfermera y afines, principa
0.5
1
0
0.5
1
0
1
0
1
0.5
0.5
0
0.5
0.5
0.5
0
0.5
0
1
0.5
0.5
1
0
1
0
0.5
0.5
0.5
1
0.5
0.5
1
0.5
0.5
0
1
0.5
0
0.5
1
1
0
1
0
1
0
0
1
1
1
0
0.5
1
1
0
0
0
0.5
0.5
0.5
0.5
1
0
0.5
0.5
0.5
0
0.5
1
1
0
0.5
0
0.5
1
0.5
0.5
1
1
0
1
1
0
1
0
0
0
C1c. If an HR strategy exists or

is under development, does it
outline actions to fill identified
HR gaps in rural hygiene?
C1c. If yes, please describe

actions to fill these gaps?
0 The Rural Water Supply, Sanitation

1 Existe a Politica Nacional de Form
gias propias para gestin (incluyendo capacita
No existe un nico plan del gobierno para cubrir vacos o resolver
0 In the State water company JSC "Aze
0 Sector Development Plan 2011-25 described to fill these gaps in re
1 COMMENTS: The basic documents in the
1 Dans le cadre du budget programme p
0
0.5 CON RELACIN A LOS RECURSOS HU
0.5 Cration du centre des mtiers de l
0 Pnurie de personnels qualifis dans le domaine de lassainisseme
Un document stratgique existe et e

do actividades para capacitar a funcionarios de las SEREMIS de Salud en las temticas relativas a agua potable.
(medicina, enfermera y afines, principalmente).

1 Las deficiencias identificadas en a
0 Recrutement et affectation de techn
1 Renforcement des capacits et recr
0
1 Upgrading of qualifications of exist
1 The expansion of the universities f
0 National plan is under development;
0.5 Capacity building is reflected in b
Ao nivel do sector de agua e saneamento, um Plano estratgico da

0.5 Oprationnalisation dun plan stratgique ; Avoir des cadres perma
0 De acuerdo a la Ley Marco APS cada
1
1 An increase in capacity through trai
0 1-Analysis of individual job followe
Incentives rewards were issued for water sector personnel Water A
0.5 The country has identified capacity
1 In the situation analysis of the Nat
0.5 Hire new Employees to fill the curr
1 Enhance rewards, remuneration and r
0.5 The national WASH Capacity Developme
0.5 Document 6 : Planification nation
0
0.5 -Renforcement des capacits humain
0
1 - Strengthen the recruitment of staf
0
0 The actions to fill these gaps are fulfilled by foreign assistances thr
1 Cluster Wash site web : https://s
1 Recruitment of additional staff in p
0 1-No job training opportunities 20
0 En el IDAAN se est desarrollando u
0.5 - Polticas claras para la formacin
0.5 The action of local governments is t
1 -Capacity building programs for WA
1 Actions are being undertaken by DFID
1 Through establishment a training ce

0
0.5 Existing of HR plan of action but not
0
0.5 There is a need for training of fina
1
0.5 MoH is working with AusAID to recruit
0.5 -Lanalyse de la situation des RH (analyse dmographique, rparti
1
1 Low staffing levels in Local Gover
0
1 1. Existence of National strategy do

0
The main problems in the Yemeni HR of urban water sector is shor
C1d. How often is (will) the

human resources strategy (be) human resources strategy (be)
reviewed in urban sanitation? reviewed in rural sanitation?
0
0
0.7
0.7
el gobierno para cubrir vacos o resolver deficiencias de recursos humanos del sector Agua y Saneamiento. Las e
1
1
2011-25 described to fill these gaps in respect of capacity building at: 1. Environmental level; 2. Organizationa
1
1
0.7
0.7
1
1
0.4
0.4
0
alifis dans le domaine de lassainissement. Plan en cours dlaboration
0.7
0
0.7
0.7
1
0.7
0.7
1
0.7
0.7
1
0.7
0.7
0.4
0.4
n las temticas relativas a agua potable.
0
0.4
0
0.4
a e saneamento, um Plano estratgico da DGRH (2006 - 2015), foi elaborado visando a formaao e reforo de ca
plan stratgique ; Avoir des cadres permanents Ressources financires disponibles pour les salaires du Personne
0
0
0.7
0
0.7
1
0.7
0
0.7
0.7
0
0.4
0.7
0.4
0
0.7
0
0.4
0.7
0.4
0
0
0
0.7
0.7
0.7
0.7
aps are fulfilled by foreign assistances through technical assistance and relevant instruments and equipments b
1
0.7
0.7
0.7
0
1
0.7
0.7
0.7
0
0
0
0
0
0.7
0.7
0.4
0.4
1
1
0.4
0.4
0.7
0.7
0
0
0.4
0.4
1
1
0.4
0.4
des RH (analyse dmographique, rpartition gographique, rpartition par genre et ge, besoin en RH) -labora
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0
0
0.7
0.7
Yemeni HR of urban water sector is shortage in qualified and specialized staff, overstaffing of unqualified staff,

reviewed in urban drinkingreviewed in rural drinkingwater?
water?
0.7
0.7
nos del sector Agua y Saneamiento. Las estrategias de capacitacin de Recursos Humanos las desarrollan intern
1
1
1. Environmental level; 2. Organizational level and 3. Individuals
1
1
0.7
0.7
1
1
0.4
0.4
0.7
0.7
0.7
0.7
0.7
1
0.7
0.7
0.4
0.4
0.7
0.7
orado visando a formaao e reforo de capacidades de tcnicos da instituiao nos diferentes dominios WaSH, in
disponibles pour les salaires du Personnel
0.7
1
0.7
0.7
0.7
0.4
0.4
0.4
0.7
0.4
0.4
0.7
0.4
0.7
0.7
0.7
0.7
relevant instruments and equipments because of shortage of skilled worker and personnel and modern equipm
1
0.7
0.7
0.7
1
0.7
0.7
0.7
0.7
0.7
1
0.4
0.7
1
0.4
0.7
0.4
0.4
0.7
0.7
0.4
0.4
par genre et ge, besoin en RH) -laboration dun plan de formation pour la rvision du plan de dveloppement
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
d staff, overstaffing of unqualified staff, shortage in training programs, absence of positions descriptions, incent

reviewed in urban hygiene?
reviewed in rural hygiene?
0
0
0.7
0.7
Recursos Humanos las desarrollan internamente las empresas del Sector para identificar y resolver los vacos y
1
0.7
1
0.4
1
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.7
0.4
0.4
0.4
0
0.4
0
0.4
tuiao nos diferentes dominios WaSH, incluindo ONG's e Estruturas de Gestao de infraestruturas de AAP, nive
0
0.7
0
0
1
0.7
0
0
0.7
0.7
0.7
0.4
0
0.4
0.7
0.4
0
0
0.7
0.7
worker and personnel and modern equipment and instruments
0
0.7
0.7
1
0.7
0.7
0.7
0
1
0.7
0.7
0.7
0
0
0
0
0
0.7
0.7
0.4
0.4
1
0.4
0.7
0
0.4
1
0.4
0.7
0
0.4
0.4
ur la rvision du plan de dveloppement e
0.7
0.4
0
0.7
0.7
0.7
0.7
0.7
0.7
0.7
absence of positions descriptions, incentives regulatory bylaw, and absence of utilities internal bylaws in gener
C1d. Please provide date of

last HR strategy review in
urban sanitation.

rural sanitation.
or para identificar y resolver los vacos y deficiencias. El Instituto Nacional de Educacin Tcnica (Ministerio de E
2012
June
2012
June
2012
1.12
1.12
2001
2001
Gestao de infraestruturas de AAP, nivel nacional.
2010-2012
Jul 2013
Jul 2013
2011
Oct
2011
2011
Oct
2011
2007
2010
June 2013
2010
June 2013
7/2013
7/2013
2011
2011
1997
On going under water sector reformOn going under water sector reform
sence of utilities internal bylaws in general. Unfortunately, the HR strategy ( 2010) does not cover the rural sect

urban drinking-water.

rural drinking-water.
nal de Educacin Tcnica (Ministerio de Educacin y Justicia) y las Federaciones y organizaciones sindicales de l
2012
June
2012
June
2012
2013
2013
2011
2011
Oct
2011
Oct
2011
2007
2010
June 2013
2010
June 2013
7/2013
7/2013
2011
2011
On going under water sector reformOn going under water sector reform
egy ( 2010) does not cover the rural sector, but a new vision (2012) recommends covering it in the future. Ident

urban hygiene.

rural hygiene.
raciones y organizaciones sindicales de los trabajadores del sector centralizan actividades de capacitacin de re
2012
June
2012
June
2001
Jul 2013
2001
Jul 2013
2011
Oct
2011
2011
Oct
2011
2010
June 2013
2010
June 2013
7/2013
7/2013
2011
2011
tor reform
ommends covering it in the future. Identified Necessary Actions are: 1) the e
Question C2
C1e. Please attach a copy or

provide a reference/link to the
government strategy on
human resources for WASH.
C2a. To what extent do

financial resources available
for staff constrain human
resources capacity in
sanitation?
Actually the MRRD overall HR polic

www.portal.gv.ao www.minplan.gv
tralizan actividades de capacitacin de re
www.azersu.az (HR section)
SDP 2011-25 www.psu-wss.org
http://etalonline.by/?type=text
www.rcsc.gov.bt
SE ADJUNTA INFORME TECNICO SEN
Plan de dveloppement des ressour
Plan en cours dlaboration

Cf. Direction des ressources humaine
Las Resoluciones Nros. 1076/03 y 15
Indicacin 21-2011 de GEAAL. Plan

ASC (agents de sant communautaire)
PNDRHS (Plan National de Dveloppe
Boletn Estadstico de ANDA. www.a
Human resource for Eritrean Water
Federal Ministry of Health, Human
0
0
0.5
1
0.5
0.5
0.5
0
0
0
0.5
0
0
0
0
0
0
0
0
0
0.5
1
0
0
0
0.5
0
0
0.5
Note: A new role is being created wi
Human Resource Development for

Desde sua elaboraao, nunca se pro
No se tiene un plan de RRHH. Se va
The government strategy on human
Please find out the document on

National Water Sector Strategy (M
Interim strategy for the water and
Capacity Development Plan was rele
Document 1 : Stratgie nationale,
-Ordonnance N0 : 09-009PRM du 04
The strategy is not yet available.

Not available due to under developme
National Water Resources Institute
En la DISAPAS que atiende las zona

No hay estrategias
Included in the Philippine Sanitati
http://www.ewsa.rw/Docs/WATSAN
Please find attached the Human Res
0
0.5
0
0
0.5
0
0
0
0.5
0
0.5
0.5
0
0.5
1
0
0.5
0.5
0.5
0
0
0.5
0
0
0.5
0
0
0.5
0.5
1
0
1
0.5
0
0.5
0
0.5
0
0.5
0
0
0
0
Nominal roll (attached)

www.iwahq.org Brief Note Sri Lanka
Approved Plan of Action attached
Ministry of health strategic Plan 20

www.sante.gov.tg
HR plan attached
A five-year Sector Capacity Deve
Law of Ukraine "On the procedure f
Human resource for WASH in the hea
The new Capacity Building Strategy

Since the HR strategy was made in 2
0.5
1
0.5
0
0
1
0
0
0.5
0.5
0.5
0
1
1
0
0
0
0
0
C2a. To what extent do

C2a.To what extent do
resources capacity in drinking- resources capacity in hygiene?
water?
0
0
0.5
1
0.5
0.5
0.5
0
0
0
0.5
0
0
0
0
1
0.5
0.5
0.5
0
0
0.5
1
0
0
0.5
0
0.5
1
0
0.5
0.5
0
0
0
0.5
0
0
0
0
0
0
0
0.5
0
0
0.5
0
0
0
0
0.5
0.5
0
0
0.5
1
0.5
0
0
0.5
0
0
0
0.5
0
0
0.5
0
0.5
0
0
0.5
0
0
0
0.5
0
0.5
0.5
0
1
1
0.5
0.5
0
0.5
1
0.5
0.5
0.5
0
0.5
0.5
0.5
0
0
0.5
0
0.5
0
0
0.5
0.5
1
0
1
0.5
0
0.5
0
0.5
0
0.5
0
0
0
0.5
1
0.5
0
0.5
0
0
0.5
0.5
1
0
0.5
0.5
0
1
0
0.5
0
0.5
0
0
0
0.5
1
0.5
0.5
0
0
0
0
0.5
0.5
0.5
0
1
1
0
0
0
0
0
0.5
0.5
0
0
0
0
0.5
0.5
0.5
0
1
0
0
0
0
C2b. To what extent does

insufficeint education/training insufficeint education/training
organisations or courses to
organisations or courses to
meet demand by potential
students constrain human
resources capacity in drinkingsanitation?
water?
0
0
0.5
0
0
0.5
0.5
1
0
0
0.5
0.5
0.5
0.5
0.5
0
0
0
1
0.5
0
0
0
0.5
1
0.5
0.5
1
0
0
0.5
0.5
0.5
0.5
0.5
0
0
0
0.5
0.5
0.5
0
0
0
0.5
1
0
0
0
0.5
1
0.5
0.5
0
0
1
0.5
0.5
0
0
0
1
0
0
0.5
0
0
0
0
0
1
0
0
0.5
0
0.5
1
0.5
0.5
1
0.5
1
0.5
0
1
0
0.5
1
0.5
0.5
1
0.5
0.5
0.5
0
0
0.5
0.5
1
0.5
0.5
0.5
1
0.5
0.5
1
0.5
0.5
0
0.5
0.5
1
0.5
0.5
0.5
0
0.5
1
0.5
0.5
1
0.5
0.5
0.5
1
0
0.5
1
0.5
1
1
0.5
0.5
0
1
0.5
1
0.5
0.5
0
0
0
0.5
1
1
0
0.5
0
0.5
1
1
1
1
0.5
1
0.5
0.5
0.5
0
1
0
0.5
1
0.5
0
1
0
0.5
1
1
1
1
0.5
1
0.5
0.5
0.5
0
1

C2c. To what extent does lack
insufficeint education/training
of skilled graduates from
organisations or courses to training & education institutes
constrain human resources
capacity in sanitation?
resources capacity in hygiene?
0.5
0
0.5
0
0
1
0.5
1
0
0
0.5
1
0
0.5
0.5
0
0
0
1
0.5
1
1
0
0.5
0.5
0.5
0.5
0
0
0
0
0.5
1
0
0
1
1
0.5
0
1
0.5
0
0
1
1
0.5
0
0
0.5
1
0.5
0
0.5
1
0.5
0.5
1
0
0
0
1
0
0
0.5
0.5
0.5
0
0
0
1
0
1
0.5
0
0.5
0.5
1
0
0.5
0.5
1
1
1
0.5
0
0.5
1
1
0
0.5
0.5
1
0
0.5
0.5
1
0.5
0.5
0
1
0.5
0.5
1
0.5
0.5
0
1
0.5
1
0.5
1
0.5
0.5
0
1
0
1
0.5
0.5
0.5
1
0.5
0
0.5
0
0.5
1
0
0.5
1
0
1
0.5
0
1
0.5
0.5
1
0.5
0.5
1
1
0
1
0
0.5
1
1
1
1
0.5
0.5
0.5
0
0
0.5
1
0
0.5
0
0.5
1
1
1
1
0.5
0.5
0
0.5
0.5
0.5
1
C2c. To what extent does lack C2c. To what extent does lack
training & education institutes training & education institutes
capacity in drinking-water?
capacity in hygiene?
0
0
0.5
0
0
0.5
0.5
1
1
0
0.5
0.5
0.5
0.5
0
0
0
0
1
0.5
1
0.5
0
0
1
1
0.5
0
1
1
0
0.5
1
0
0.5
0
0
0
0
0.5
0
0.5
0.5
0.5
0
0
0.5
1
0.5
0.5
0.5
0
1
1
0.5
0.5
0.5
0
0
0
0.5
1
1
0.5
0
0
0.5
1
1
1
0.5
0
0.5
1
1
0
1
0
0
0
1
0
1
0.5
0.5
0.5
1
0.5
1
0.5
0.5
1
1
0
0.5
1
0
1
0.5
1
0.5
0.5
0.5
1
0.5
0
0.5
0
0.5
1
0.5
0.5
1
0
1
0
0
0.5
1
1
1
1
0.5
0.5
0
0.5
0.5
0
0.5
0.5
0.5
1
0.5
1
1
0
1
0.5
0
0
0.5
1
0
1
0
0.5
0.5
1
1
1
0.5
0.5
0
0.5
0.5
0.5
1
0.5
0.5
1
0.5
1
0
0.5
1
1
1
1
0.5
0.5
0.5
C2d. To what extent does

preference by skilled
graduates to work in other
(non-WASH) sectors within the (non-WASH) sectors within the
country constrain human
water?
0.5
0
0
0.5
0
0
0
0.5
1
0.5
1
0.5
0.5
0.5
1
0
0.5
0
0.5
1
0
0.5
0.5
0.5
0.5
0.5
0
0.5
1
0.5
1
0.5
0.5
0.5
1
0
0.5
0.5
0
0
1
0
0.5
0.5
0.5
0.5
0.5
0
1
0
0.5
0.5
0
1
0.5
0.5
0.5
1
0.5
0.5
0
1
0
0.5
0.5
0.5
1
0.5
0.5
0
0
0.5
0.5
0.5
0.5
0.5
0.5
1
1
1
1
0
0.5
0
1
0.5
0.5
0.5
1
1
1
0
0
0.5
0
1
0.5
1
0.5
0.5
0
0.5
0.5
0.5
0
1
0
1
0.5
0
0.5
0
1
0.5
0.5
1
1
0
0
1
0.5
0.5
0
1
0.5
0.5
0
0.5
0
1
0.5
0
0.5
0
1
0.5
0.5
1
1
0
0
0
0
0
1
0.5
0.5
1
1
0.5
0.5
1
0
0.5
1
0.5
0
0
0
0.5
0
1
0
0.5
0.5
1
1
1
0.5
0.5
1
0
0.5
1
0.5
0
0
0
0.5

C2e. To what extent does
emigration of skilled workers
to work abroad constrain
(non-WASH) sectors within the human resources capacity in
sanitation?
0.5
0
0
1
0
1
0
0.5
1
0.5
1
0
0
0.5
1
0
0.5
0.5
0.5
0
1
1
0.5
1
1
1
1
1
1
0.5
0
1
0
0.5
0.5
1
0.5
0.5
0.5
0.5
0
0.5
1
0
0
0
1
0
0.5
0.5
0
0.5
0.5
0.5
1
1
0.5
0.5
0
1
0
0.5
0.5
0.5
0
1
0
0
1
1
0.5
0
1
0.5
0
1
0.5
1
0.5
1
0
1
0.5
0.5
1
0
0.5
1
0.5
1
1
0.5
0.5
0
0.5
0.5
0
1
0
1
0.5
0.5
0.5
0
1
0.5
0.5
1
1
0
1
1
1
1
1
1
0.5
0.5
1
0.5
1
1
1
0.5
1
0
0
1
1
0.5
0
0
0.5
1
1
1
1
0
0
1
0.5
1
1
1
0.5
0.5
1
0
0.5
0.5
0
0.5
1
0
0
1
1
1
0.5
0.5
0
0.5
0.5
1
1
1
0
0.5
0.5
0

human resources capacity in
drinking-water?

human resources capacity in
hygiene?
1
1
1
1
1
1
0
1
1
0.5
1
1
1
1
1
1
0.5
0
0.5
0
0.5
0.5
0
0.5
1
0
0
0
1
1
0.5
1
1
1
1
1
1
0.5
0
1
0
0.5
0.5
0.5
1
0
0.5
0.5
0.5
1
0.5
0
0.5
1
0
0
0
1
0
0
0.5
1
0.5
0
1
1
0.5
1
0
1
0.5
0
1
0
0.5
1
1
1
0
0
1
1
0.5
0
1
0.5
1
1
1
1
1
0
1
1
0.5
0.5
1
1
1
1
1
0.5
0
1
0.5
1
1
1
0.5
1
0
0
1
1
0.5
0
0
1
1
1
1
1
0.5
0.5
1
0.5
1
1
1
0.5
1
0
0
1
1
0.5
0
1
0
0
1
1
1
1
0.5
0.5
0
0.5
0.5
1
1
1
0
0
0.5
0
1
0
0.5
1
1
0.5
0.5
0
0.5
0.5
1
1
0
C2f. To what extent does

skilled workers not wanting to skilled workers not wanting to
live and work in rural areas of live and work in rural areas of
the country constrain human the country constrain human
water?
0.5
0
0.5
0.5
0
0
1
0
0
0
0
1
1
0
0.5
0
0
0
0
0
0.5
1
1
0
0.5
0
0.5
0.5
0
0
1
0
0.5
0
0
1
1
0
0.5
0
0
0
0
0
0
0.5
1
0.5
0
0
0.5
0.5
0.5
0.5
0
0.5
1
0.5
0.5
1
0
0.5
0
0.5
0
1
0.5
0.5
1
0
1
0
0
0
1
0.5
0.5
1
0
0
1
1
0
0
1
0
0.5
1
1
0.5
1
0
0.5
1
1
0.5
0.5
0.5
0
1
0
0.5
0.5
0.5
0.5
1
0
1
0
0
0.5
0
0.5
0
0
1
0
0
0
0
0
1
0
0.5
0.5
0.5
0
1
0
1
0
0
0.5
0
0.5
0
0
1
0
0
0
1
0
0
1
1
0.5
0.5
1
0
0
0
0
1
0
0.5
0.5
0.5
1
1
0
0
0
1
1
0.5
0.5
1
0
0
0
0
1
0
0.5
0.5
0.5
1

skilled workers not wanting to
live and work in rural areas of
the country constrain human
0
0
0.5
0.5
0
0
1
0
0
0
0
1
1
0
0.5
0
0
C2g. To what extent do

recruitment practices
capacity in sanitation?
0
0.5
0.5
0.5
1
0
0
0.5
0
0.5
1
0
0.5
0
0
1
0
0
0.5
1
0
0
0.5
0
1
0.5
1
0
0.5
0
0.5
0.5
0.5
0.5
0.5
1
0.5
1
0
1
0
0.5
0
1
0.5
0.5
0
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
0
0
0
0
0.5
1
0.5
0.5
0.5
1
0.5
0
1
0.5
1
0.5
1
0
0.5
0.5
0.5
0
1
0
1
0
0.5
0.5
0
0.5
0
0
1
0
0
1
0.5
0.5
1
1
0
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
1
0.5
1
0.5
0
0
0
1
0
0.5
0.5
0.5
0.5
1
0
0
0
0
0
0.5
0.5
0.5
0
0.5
0.5
0.5
0
1
0.5
0.5
1
0.5
0.5
0.5
0
0.5
0.5
0.5

capacity in drinking-water?

capacity in hygiene?
0.5
0.5
0.5
0
0.5
0.5
0.5
1
0
0
0.5
0
0.5
1
0
0.5
0
0
0.5
0.5
0.5
0
1
0.5
1
0
0.5
0.5
1
0
0
0.5
0
0
1
0
0.5
0
0
1
0
1
0.5
0.5
1
0.5
0
0
0.5
1
0.5
0.5
0
0.5
0.5
0.5
0
1
0.5
0.5
0.5
0
0.5
0.5
0.5
0.5
1
0.5
0.5
0
0.5
0.5
0
0
0.5
0
0
1
0
0.5
0
1
0.5
0.5
0.5
0.5
1
0.5
1
1
0
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
1
0.5
1
0.5
0
0
0
0.5
1
0.5
1
0.5
0
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
0.5
1
0.5
1
0.5
0
0
0.5
0
0
0.5
0.5
0.5
0
0
0
0.5
0
1
0.5
0.5
1
0.5
0.5
1
0
0.5
0.5
0.5
0.5
0
0
0.5
0
1
0.5
0.5
1
0.5
0.5
0
0.5
C2h. Please specify any other

factors that constrain human
sanitation?
C2h. To what extent does this

other factor constrain human
sanitation?
NA
INTERMEDIAS (POBLACIONES APROXIMADAMENTE DE 10.000 HAB), QUE TIENEN LIMITACIONES

ECONOMICAS E INSTITUCIONALES PARA ATENDER LA DEMANDA.
Sector Urbano: No aplica.

Sector Rural: Al ser comunidades menores, y aun cuando existen subsidios estatales al consumo de la
Lack of experienced personnel in sp
logistics for work
Falta de condies materiais (de tr

N/A
Ejemplo: gnero (porcentaje del personal de
APS est compuesto por mujeres.
Manque de considration du sous-secteur

Hygine
Ressources financires disponibles
0.5
Permanencia de la plantilla de trab
Training Centres in WASH
0.5
Poltico partidista
Capacidades locales en el mbito rural

Poltica remunerativa
Economic situation
High cost of operation and maintenance
iv) falta de graduados capacitados en formulacin de polticas

iv capacitacin bsica en promocin de la salud (2)
0.5
C2h. Please specify any other C2h. To what extent does this
factors that constrain human other factor constrain human
resources capacity in drinking- resources capacity in drinkingwater?
water?
NA
HAB), QUE TIENEN LIMITACIONES

DA.
ten subsidios estatales al consumo de la poblacin ms vulnerable, el impacto del costo de RH en la tarifa es m
Transport facilities
logistics for work

N/A
0
1
Document 11 : Madagascar, vers un
Ressources financires disponibles
0.5
Poltico partidista
iv) falta de graduados capacitados en formulacin de polticas

iv capacitacin bsica en promocin de la salud
0.5
C2h. Please specify any other C2h. To what extent does this
factors that constrain human other factor constrain human
resources capacity in hygiene? resources capacity in hygiene?
NA
mpacto del costo de RH en la tarifa es muy relevante, sumado a que la mano de obra calificada tiende a emigra
logistics for work
0
1
Manque de considration du sous-s
0.5
Poltico partidista

Question C3
C2i. Please provide

C3a. From the list provided of
explanatory detail or if
ten tasks requiring human
different responses exist for
resources, please select the
the impact of the above issues three tasks that would most
on rural and urban WASH
benefit from increased human
human resources. Please
indicate the most limiting
sanitation? - Policy
factor
affecting
HR capacity,
if
development
No
specific
and specialized
institut
1
appropriate.
Dificuldades de recrutamento de pessoal para o funcionalismo pblico d
a. Si bien las bajas remuneraciones
1
Most of the activities are project or program based. HRs are available during execution of the work an
One of the main problems in terms of human recourses in the sector is that skilled workers do not wa
1. Inadequate capacity building in WASH professional development due to lack of awareness on the im
Lack of parallel progression . Remuneration (unattractive government sa

As dimenses territoriais continentais do pas implicam desequilbrio
Les salaires proposs par ladministration publique sont bas de sorte que les ressources humaines form
Planification Motivation Recrutement rmunration professionnalisation
There is a limited institution providing specific training to WASH program. Most of local resources wo
Cout de formation dans les instituts trop lev pour la famille moyenne et manque de structures spc
1
Il existe une politique damliorati
1
RURAL waterl only
Se ha evidenciado, que las deficiencias en la operacin de sistemas de suministro de agua potable o s
Renforcement des capacits en WASH.
En las universidades del pas no hay carrera especfica o programa de postgrado para el sector agua y
Insuficientes reas de capacitacin y documentacin disponible para satisfacer las demandas de ms
Renforcer et soutenir la formation
1
Causes : - Faible rmunration ; - Insuffisance des Infrastructures de base inexistantes en milieu rura
Falta de incentivos.
La falta de una estrategia especfica de formacin de tcnicos y profesionales en saneamiento es la p
Relatively the above stated factors affect the performance of WRD to be as expected and efficient
We have problems with small water supplies in rural areas, where salaries are low and it is hard to att
The human resources management in the government and other non-governmental organizations var
HR needs vary across agencies. Recruitment of qualified personnel to ensure project implementation
Elaborer une politique de leau Dce
1
One major cause is the failure to de
1
The most limiting factor is lack of financial resources available for staff.
The most pronounced is logistics for work. Workers often complain of lack or insufficient resources suc
Cause : Mauvaise gouvernance du secteur ; Impact : sous dveloppement du secteur Solution : Finan
Salarios desmotivantes, falta de condies de trabalho, falta de aplic
1
De acuerdo al Plan Nacional del Sub
1
The Factors affecting to HR is finan
- Lack of financial resources - Lack of technical aid on this
1
-Insufficient performance based motivation to the staff working in the WASH sector. -In adequate Infra
Bad technical condition of the treat
1
Skilled graduates are present but are not motivated to be employed in t

1
see supporting documents for complete response
Analysis is not performed in Lithuania for this kind of question groups.
Document 11 : Madagascar, vers un agenda de relance conomique, Banque Mondiale, juin 2010, pag
Les rsultats et motivation sont proportionnels aux salaires et avantages migration de personnel qua
Les principaux obstacles de RH pour le secteur WASH : -lInsuffisance
Un factor que impacta la gestin de los servicios de agua y saneamiento es el hecho de que los gobie
- low income supplement - Weak social welfare - Professional development opportunities - Data limitat
- The accompanying control burden on the budget for human resources. - Local competitions are bein
Obstacles: 1. Limited financial reso
1
Insufficiency of facilities. As possible as ASEAN standards
Moyens limits de lEtat ne permett

1
Slow release of fund. WASH Sector seems less attractive to Skilled Gra
Causes: 1- delay in HR strategies
1
High numbers of non-functioning schemes, high levels of Non Revenue Water, and poor cost recovery
1
- Falta de instituciones acreditadoras - Incentivos para captacin de recursos humanos - Financiamient

-Limited job opportunities in the country, low job salaries.
Still exist big discrepancies between on rural and urban WASH human resources due to three main cau
Le facteur le plus restrictif sur le
1
The most limiting factor is lack of financial resources available for staff.
The Constraining factors listed are
1
Most municipalities are able to appoint staff at financially competitive
Limited knowledge and skills Inexperience Inadequacy of equipment and infrastructure Turnover
Insufficient funding, low wages of the workers is the main reason of the outflow of the qualified person
Human resource development system is not appropriately prioritized. Budget allocation for staff capa
La disponibilit des ressources financires pour le personnel et les pratiques de recrutement sont les d
Water for urban and rural areas is similar
Recruitment of Staff based on the se
1
-The most limiting factor affecting
1
Average wages of the hygienists and engineers below the average wage in the country
1
Las prcticas de reclutamiento han
1
Hygiene can be undertaken by nurses
1
- Low salary and income is the most barrier to the development of WASH human resource - Outdated t
Insufficient education/training orga
1
The absence of a comprehensive inst
1
There is no strategy for human reso
1
C3b. From the list provided of C3c. From the list provided of
three tasks that would most
benefit from increased human benefit from increased human
sanitation? - Institutional
sanitation? - National and
coordination
local/provincial WASH planning
1
1
1
vailable during execution of the work and not possible to retain in permanent set-up. As a result experienced HR
sector is that skilled workers do not want to live and work in rural areas of the
1
pment due to lack of awareness on the importa
1
1
1
1
1
e sorte que les ressources humaines forms
1
professionnalisation
1
ASH program. Most of local resources working in WASH sector have learnt by doing. The WASH intervention is d
moyenne et manque de structures spcialise
1
1
temas de suministro de agua potable o sist
rama de postgrado para el sector agua y sane

ble para satisfacer las demandas de ms de 22
1
1
tures de base inexistantes en milieu rural (cole. Universit, etc.) ; - Mauvaises
s y profesionales en saneamiento es la princip

1
WRD to be as expected and efficient
1
here salaries are low and it is hard to attract educated workers. Skilled workers emigrate from rural areas to urb
her non-governmental organizations varies with sal
1
sonnel to ensure project implementation and sustainability. MQR to reflect area of

1
e for staff.
plain of lack or insufficient resources such as transport for field work. They blame it on low govt budget allocati
veloppement du secteur Solution : Financement et dveloppement du secteur (infra
1
1
1
ng in the WASH sector. -In adequate Infrastructure and tools for WASH services for the staff
1
1
1
1
omique, Banque Mondiale, juin 2010, page 344
t avantages migration de personnel qualifi pour travailler ltranger joue sur

1
aneamiento es el hecho de que los gobiernos
1
development opportunities - Data limitations
1
n resources. - Local competitions are being organized to meet the HR needs in rur
1
1
1
1
Revenue Water, and poor cost recovery is due to
1
in de recursos humanos - Financiamiento
H human resources due to three main causes: 1.

1
1
1
1
1
1
1
1
e for staff.
1
ipment and infrastructure Turnover

1
1
1
son of the outflow of the qualified personne
oritized. Budget allocation for staff capacity

et les pratiques de recrutement sont les deux
1
1
erage wage in the country
1
nt of WASH human resource - Outdated technolog
1
1
1
C3d. From the list provided of C3e. From the list provided of
sanitation? - Construction of
sanitation? - Operation &
facilities
maintenance (O & M)
manent set-up. As a result experienced HR swit

1
1
1
1
rnt by doing. The WASH intervention is done b

1
1
1
1
1
1
1
1
1
1
1
workers emigrate from rural areas to urban a
1
1
hey blame it on low govt budget allocation to the sector.

1
1
1
1
1
ervices for the staff

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3f. From the list provided of C3g. From the list provided of
sanitation? - Community
sanitation? - Financial
mobilisation
planning and expenditure 1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3h. From the list provided of C3i. From the list provided of
sanitation? - Enforcement of sanitation? - Health promotion
regulations
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3j. From the list provided of C3k. From the list provided of
sanitation? - Monitoring and
sanitation? - Other
evaluation
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3a. From the list provided of C3b. From the list provided of
resources capacity in drinking- resources capacity in drinkingwater? - Policy development
water? - Institutional
coordination
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3c. From the list provided of C3d. From the list provided of
resources capacity in drinking- resources capacity in drinkingwater? - National and
water? - Construction of
local/provincial WASH planning
facilities
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3e. From the list provided of C3f. From the list provided of
resources capacity in drinking- resources capacity in drinkingwater? - Operation &
water? - Community
maintenance (O & M)
mobilisation
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3g. From the list provided of C3h. From the list provided of
resources capacity in drinking- resources capacity in drinkingwater? - Financial planning
water? - Enforcement of
and expenditure
regulations
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3i. From the list provided of C3j. From the list provided of
resources capacity in drinking- resources capacity in drinkingwater? - Health promotion
water? - Monitoring and
evaluation
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3k. From the list provided of C3a. From the list provided of
resources capacity in drinking- resources capacity in hygiene?
water? - Other
- Policy development
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3b. From the list provided of

- Institutional coordination
C3c. From the list provided of

- National and local/provincial
WASH planning
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3d. From the list provided of

- Construction of facilities
C3e. From the list provided of

- Operation & maintenance (O
& M)
1
1
1
1
1
1
1
1
C3f. From the list provided of C3g. From the list provided of
- Community mobilisation
- Financial planning and
expenditure
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3h. From the list provided of C3i. From the list provided of
- Enforcement of regulations
- Health promotion
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3j. From the list provided of C3k. From the list provided of
- Monitoring and evaluation
- Other
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
C3k.If other, please specify.
C3l. Please provide additional

information on HR limiting
achievement of WASH services
(including any important
differences between urban and
rural settings).
If we do not have enough technical human resource for design, su

Existe uma grande carencia de Recursos Humanos especializados
a. La elaboracin e implementacin de polticas pblicas de abaste
1.Not timely elimination of accidents in rural areas 2.Not timely re
Lack of HR is in particular, hampering urban water supply system d
1.Lack of specialized professional in WASH sector in districts- quali

EL AREA URBANA, LAS EPSAS CUENTAN CON PERSONAL, RESPONS
1) No h centros de formao em quantidade e com qualificao

Dans les communes en gnral, les agents domaniaux ou les hygi
Sanitation - Research and Develop There is no WASH sector wide approach and it is therefore very ha
La faible proportion des RH dans les filires scientifiques et techniques
Insuffisance de personnels qualifis

Sector Urbano: No aplica. Nivel Nacional: MINSAL desarrolla curso
Qualified installers
Urban is considered to be the Island of Rarotonga, rural are the rem

Por falta del apropiado RH en el pas se tiene limitada la capacidad
En agua y saneamiento- Fortalecimiento de la sistematicidad en la
Les personnes qualifies en Hygine sont en nombre insuffisant et
Dans le secteur WASH part linsuffisance de moyen financier, il y
Urban areas have their own water supply services unit staff but n
Lack of one independent competent body who advises on water su
It is known that Ethiopia has trained and deployed both rural and u
Common themes across WASH are construction of facilities, Opera
Greater community sensitisation on improved sanitation will also h

-.Not timely elimination of accidents in rural areas -.Not timely reh
Accommodation challenges, especially in rural areas affects staff p
Manque de motivation, Manque de cadre de vie adquat (manque
Insuficiencia em qualidade e quantidade de RH, falta de recursos m
N/A
No existe un sistema formal orientado a la acreditacin y capacita
Every each region has its own right to autonomy in dealing with W
Differences in partner approaches e.g, stipends or None when sup

The water supply systems in rural areas are maintained by the Rur
It would be better to equip ourselves with potential good staff qua
labor market
for 2013Banque
under WASH
sector
was
not pag
per
Document 17 : Madagascar, vers unPlanning
agenda for
de relance
conomique,
Mondiale,
juin
2010,
Document 18 : Rapport provisoire ADocument
B, cabinet 12
ECR,
: Madagascar,
Aot 2010, pages
vers un
80agenda
85 de relance conomiqu
Le cadre organique a prvu des agents par commune mais linsuffi

Le manque du personnel qualifi au niveau des services dconcen
In rural area: - Insufficient human resources, lack of skilled workfor
Reduced willingness of WASH staff (holding a degree) to work ful

Gap concerning above-mentioned tasks is between rural and urba
Renforcement des capacits en matrise douvrage
There is difference between rural and urban in the following: 1-co
Sensibilizar a la clase poltica para lograr una gestin de RH mode

Profesionales tcnicos (Universitarios, mando medio)
- Las mayores dificultades se dan en el sector rural - Falta de recur
1. Lack of college or universes offering courses related to WASH. 2
Important differences between rural and urban settings due to lim
Service National dHygine - faiblesse des effectifs officiant au niv

-Permanent migration of the population from rural to urban area. -
A 2011 study found: a) municipal staff attrition was not high due to
The level of literacy in the country is very low and also lack of WAS
Because of the low wages and lack of career development, the sec
Sanitation program coverage was poor due to limited number of sa

Le faible effectif du personnel impacte ngativement sur : (i) le su
- Management of Drinking Water Supply Systems in Rural isn't so good due to the lack of skill level gro
There is a high preference for urban postings compared to the rura
Permanent underfunding causes low availability of human resource
Hay debilidades en la cantidad y la capacitacin de los recursos hu

People prefer working in urban areas.
In sufficient number of staff team to cover all schools, financial and

Besides to what has been stated previously in (C2), there are limit
uman resource for design, survey, monitoring and evaluation, policy development then our plan will not take pla
sos Humanos especializados para os Sectores da gua, do Saneamento e da Higiene. A Politica Nacional de For
de polticas pblicas de abastecimiento de Agua y Saneamiento basada esencialmente en criterios de cobertura
in rural areas 2.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited 3.
g urban water supply system designing and implementation.
WASH sector in districts- quality of construction is compromised 2. Officials working in WASH sector are not train
AN CON PERSONAL, RESPONSABLE DE LA OPERACIN Y MANTENIMIENTO DE LAS INSTALACIONES E INFRAESTRC
uantidade e com qualificao suficiente nem na rea urbana, nem na rea rural. Especificamente em relao s
gents domaniaux ou les hyginistes assurent les activits WASH en plus de leurs activits courantes. Ce person
ch and it is therefore very hard to identify the information of HR needs. However, it is noted that the main limita
onal: MINSAL desarrolla cursos en donde se han detectado brechas de relevancia con el fin de capacitar cuadro
of Rarotonga, rural are the remaining Cook Islands

se tiene limitada la capacidad para el desarrollo de diseos, evaluacin de las obras construidas, investigacin p
nto de la sistematicidad en la capacitacion de los operarios de base en estaciones de bombeo, plantas potabil
sont en nombre insuffisant et sont presque toutes au niveau urbain Renforcement des capacits des agents de
sance de moyen financier, il ya aussi : - Manque de personnel de qualifi pour assurer le fonctionnement et mai
upply services unit staff but not well equipped Rural areas depend on volunteer WASH committee skills and th
body who advises on water supply technical questions/issues.
and deployed both rural and urban Health Extension Workers (HEWs) since 2004/5. It is successfully implemente
nstruction of facilities, Operation & Maintenance and Finances (maintenance was identified as the most limiting
mproved sanitation will also help in higher implementation with more skilled workers for construction of latrines
n rural areas -.Not timely rehabilitation and replacement of obsolete equipment in remote places inhabited -Per
ly in rural areas affects staff postings to certain parts of the country. There is also a one-year backlog of newly tr
adre de vie adquat (manque dcole, de centre de sant, enclavement, manque deau et dlectricit etc.)
ade de RH, falta de recursos materiais e financeiros com vista ao seguimento de intervenao das ONGs, sector p
o a la acreditacin y capacitacin del personal tcnico del sector. Los prestadores no contemplan la capacitacin
o autonomy in dealing with WASH services. For example, the presence of specialized personnel who handle the
g, stipends or None when supporting the community health workers Limited capacities and different approaches
eas are maintained by the Rural public associations of drinking water consumers (RPADWC). There work people
with potential good staff quality link to the management, roles and responsibility to the WASH sector such as pr
nder WASH sector was not performed. Specialist are enlisted when there are clear funding and during the implem
agenda de relance conomique, Banque Mondiale, juin 2010, pages 333, 334 Document 13 : Rapport provisoire
ts par commune mais linsuffisance de ressources humaines fait quun agent soccupe de plusieurs communes
niveau des services dconcentrs reprsente un obstacle majeur pour lamlioration des prestations de service
ources, lack of skilled workforce - Professional training programmes are insufficient - Low technical and technolo
(holding a degree) to work full time in rural areas rather than in towns Most of financial resources used to be d
sks is between rural and urban areas
ise douvrage
d urban in the following: 1-covring
2- quality
3- ministry of education
grar una gestin de RH moderna y con estmulos para mantener las capacidades tcnicas en el sector de agua p
el sector rural - Falta de recurso humano calificado en gobiernos locales que deben supervisar los sistemas rura
g courses related to WASH. 2. Lack of promotion for WASH related courses to attract more students. 3. Lack of j
and urban settings due to limited human resources: - Insufficient or not performed WQ monitoring, - Lower qual
e des effectifs officiant au niveau des units oprationnelles du service national de lHygine, notamment les so
on from rural to urban area. -Lack of educated human resources in rural area. -Small investments for WASH in ru
ff attrition was not high due to competitive service conditions, ( but management turnover was high), b) 32% o
very low and also lack of WASH training institutions that develops WASH cadres
f career development, the sector suffers from a deep dissatisfaction with young professionals, in particular at sm
or due to limited number of sanitarian Implementation of WASH BCC Strategy was poor due to lack of qualified h
e ngativement sur : (i) le suivi efficace des projets, (ii) la gestion durable des ouvrages, (iii) lappui lorganisa
ue to the lack of skill level groupings for Agricultural Development.

postings compared to the rural ones and therefore whenever an opportunity arises within the water sector or els
availability of human resources and as a consequence limiting achievement of WASH services
apacitacin de los recursos humanos con potencialidad de formular polticas sectoriales y en el de seguimiento
cover all schools, financial and managerial restrictions. Main problem of wash programs in schools the obvious a
viously in (C2), there are limited rural wash training and promotion activities carried out by WASH Cluster.
ur plan will not take place in the specific period of time; meanwhile the financial resources are also the main issu
olitica Nacional de Formao de Quadros, para o perodo at 2025, prev a formao de quadros para suprimir a
criterios de cobertura no tiene en cuenta enfoques de riesgos para la salud, si bien existen algunos programas
e places inhabited 3. Not enough human resources in water companies and health services in rural areas.
SH sector are not trained relevantly- affects proper planning, design and decision making 3.Lack of focal person
CIONES E INFRAESTRCUTURA, QUE PERMITA GARANTIZAR LA PRESTACION DEL SERVICIO EN AGUA POTABLE Y AL
amente em relao s aes de promoo de sade e higiene, h problemas nas prticas de recrutamento, que
courantes. Ce personnel arrivent tant bien que mal assurer les activits WASH et parfois manquent de forma
ed that the main limitation are: the lack of WASH institutional training, and HR strategy, and the relevant skill s
n de capacitar cuadros tcnicos para una adecuada vigilancia sanitaria y control del cumplimiento del reglamen
ruidas, investigacin para el mejoramiento de las tcnicas en uso. Por ello, se carece de datos y mejores criteri
mbeo, plantas potabilizadoras y de residuales y lagunas de estabilizacin, comercial y pitometra Elevar la idone
pacits des agents des services dconcentrs et dcentraliss en matire dassainissement.
onctionnement et maintenance des ouvrages en milieu rural ; - Manque de personnel de qualifi ne permettent
ommittee skills and they lack incentives
ccessfully implemented in the rural areas since the Sanitation and Hygiene issues in these areas are common a
d as the most limiting).
onstruction of latrines. In drinking water there is a need to upgrade skills of local mechanics so that they can co
places inhabited -Permanent migration of the population from rural to urban area. -Lack of educated human re
ear backlog of newly trained Environmental Health Assistants (EHAs) waiting to be posted due to logistical const
dlectricit etc.)
ao das ONGs, sector privado pouco desenvolvido e capacitado.
emplan la capacitacin de su personal dentro de sus presupuestos Es necesario crear instancias y capacidades p
onnel who handle the drinking water in NTT Province and other examples in the same province, there is enforcem
d different approaches to sanitation and Hygiene

). There work people without any idea about water supply system, pumps operation and correct chloration of dr
WASH sector such as project management, water and sanitation engineer, hygienist, laboratory technician, econo
and during the implementation of strategic plans.

3 : Rapport provisoire A B, cabinet ECR, Aot 2010, pages 80 85 Document 17 : Madagascar, vers un agenda d
plusieurs communes et cercles la fois. La mise en uvre des activits WASH se heurte des difficults quant
prestations de services WASH
echnical and technology supply in workplace - Data limitations In urban area: - Lack of salaries and benefits fo
esources used to be drained to water supply sub-sector in detriment of sanitation and hygiene promotion Sca
en el sector de agua potable y saneamiento. Desarrollo de tecnologas apropiadas e investigacin aplicada par
visar los sistemas rurales - Falta de tcnicos calificados que puedan operar y mantener los sistemas en JASS y O
students. 3. Lack of job opportunities or positions for WASH works. 4. Low salary of sanitation jobs
nitoring, - Lower quality of maintenance and operation of supply systems - Longer time for repairing pipes/infra
ne, notamment les sous-brigades dhygine - Faiblesse dans le recrutement du personnel de lhygine et vieillis
stments for WASH in rural area.
r was high), b) 32% of funded posts were vacant (more in rural than urban), c) Institutional memory is very pro
als, in particular at small enterprises in rural areas, where the unprofessional staff work.
e to lack of qualified human resource in health promotion Lack of skill technical staffs has affected in the qualit
iii) lappui lorganisation des communauts rurales dans leur rle dentretien et de maintenance des ouvrage
the water sector or elsewhere, attrition of WASH HR is always experienced. WASH being predominantly rural-bia
en el de seguimiento y evaluacin. Aclaraciones a C3 Vale la misma consideracin que en C2 en relacin a la P
schools the obvious application of financial issues in financial year while the application is only could be applied
y WASH Cluster.
are also the main issue where it will directly affect on the HR.
uadros para suprimir a carncia em termos de formao de quadros qualificados para os mais variados sectores
n algunos programas (PROARSA) que se definen con este criterio. Para revertir esta situacin sera necesario, en
es in rural areas.
3.Lack of focal person with WASH background in district/municipal- affects proper planning, reporting and monito
N AGUA POTABLE Y ALCANTARILLADO A LOS URUARIOS. PARA EL AREA RURAL, EXISTE LIMITACION EN LAS CAPA
de recrutamento, que implicam descontinuidade na manuteno dos agentes de sade, com impacto negativo
s manquent de formation pour plus defficacit.
nd the relevant skill staffs preferred to work outside the sector.
limiento del reglamento.
datos y mejores criterios para proyectar las nuevas obras. Tambin influye en las acciones de control, monitoreo
ometra Elevar la idoneidad de los trabajadores de mantenimiento de la infraestructura Modernizar tcnicas de
ualifi ne permettent de collecter de donnes fiables en vue de suivre les performances de la mise en uvre d
e areas are common and mandated to Ministry of Health. However, the sanitation issues in the urban areas are
cs so that they can continue to carry out most of the routine maintenance of hand pumps mostly found in small
of educated human resources in rural area. -Small investments for WASH in rural area.
due to logistical constraints.
ancias y capacidades para la formacin de recursos humanos en alianzas con la academia, prestadores y el SAN
ince, there is enforcement of Regulation from the governor to support the ODF (Stop BABS) to provide construc
orrect chloration of drinking water and etc. The number of treatment plants staff members in small cities is low
tory technician, economist, rural development specialist, information technology, planning staff, financing, acco
scar, vers un agenda de relance conomique, Banque Mondiale, juin 2010, page 333, 334 Document 18 : Rappo
des difficults quant la mobilisation des communauts. En effet, les niveaux Centre de Sant Communautair
alaries and benefits for skilled workforce
giene promotion Scattered information of various actors working on WASH mainly in rural areas. For instance, t
stigacin aplicada para lograr mayor eficiencia en el sector.

sistemas en JASS y Operadores Especializados - Falta de promotores en salud e higiene en sistemas rurales
or repairing pipes/infrastructure
de lhygine et vieillissement des effectifs. - insuffisances dans la formation des agents Secteur assainissemen
al memory is very problematic, d) a lack of qualified staff especially technical (rural worse than urban).
s affected in the quality of water system in each step i.e. from survey, design, construction, distribution and ma
ntenance des ouvrages deau et dassainissement mis leur disposition, ainsi que les activits promotionnelles
redominantly rural-biased is not an employer of choice to highly competitive HR skills on offer.
n C2 en relacin a la Promocin de la Higiene. Se ha mencionado tambin la movilizacin comunitaria como un
s only could be applied in academic year. Not appropriate staff are trained. Donor oriented programs or interest
mais variados sectores.

in sera necesario, entre otras condiciones, disponer y demandar ms profesionales con formacin en anlisis
, reporting and monitoring

ITACION EN LAS CAPACIDADES DE LOS RESPONSABLES DEL FUNCIONAMIENTO DEL SISTEMA, DEBIDO A QUE PO
om impacto negativo de retreinamento e recapacitao das equipes que so recorrentemente substitudas, com
s de control, monitoreo y cumplimiento de lo normado.

odernizar tcnicas de gestin del servicio en la administracin La retencin actual del personal es del 81 por ci
de la mise en uvre dune activit ; - Manque de personnel de qualifi pour construire les ouvrages rpondant
n the urban areas are complex and mandated to different government sectors such as Ministry of Urban Develop
mostly found in small poor rural communities. High cost of repairs of solar powered water systems, partly beca
, prestadores y el SANAA. Existen avances posibles de alianzas con universidades del pas. Por ejemplo: UPI y UN
S) to provide construction-related firm sanctions Healthy Latrine facilities. An outline of the development of urb
rs in small cities is lower than allowed minimum amount; there is a lack of skilled technologists, chemists, mech
g staff, financing, accountant, warehouse keeper, hygiene promotion facilitator, health promoter and other if av
Document 18 : Rapport provisoire A B, cabinet ECR, Aot 2010, pages 80 85
Sant Communautaire(CSCOM) et villages sont anims par le personnel socio sanitaire et les relais villageois do
l areas. For instance, there few ONGs that consistently reports to the National Directorate of Water regarding th
n sistemas rurales
Secteur assainissement - Faiblesse dans le recrutement du personnel de lassainissement qui se reflte dans la
than urban).
n, distribution and maintenance. (persija konsulta ba Sr Martinus)

vits promotionnelles en matire dhygine. Ce dficit est trs remarquable en milieu rural et semi-urbain que
comunitaria como una de las tareas que podra incluirse entre las 3 principales.
d programs or interest in Human resources development and capacity Building. Focus on large service provider
formacin en anlisis de riesgo y epidemiologa.
MA, DEBIDO A QUE POR LA REDUCIDA CAPACIDAD ECONOMICA DE LAS EPSAS, EL PERSONAL TIENE DEFICIENCIA
ente substitudas, com impactos constantes de reinvestimento e descontinuidade no atendimento. 2) No h cu
sonal es del 81 por ciento anual. La capacitacin sistemtica es la medida de estimulacin con mayores resulta
ouvrages rpondant aux normes ; - Mobilit du personnel qui jeune le fonctionnement de la coordination.
istry of Urban Development and Construction, Environmental Protection Authority, Water and Sewerage Authori
r systems, partly because of the very limited number of private companies providing the services
. Por ejemplo: UPI y UNAH en el nivel superior; y, CENET (Centro de Educacin Nacional para el trabajo con sede
e development of urban areas has been entered into the PPSP program, while rural STBM program.
gists, chemists, mechanics, electricians and so on.

moter and other if available. How to overcome to formulate all required staff in both quality and quantity; some
les relais villageois dont le suivi et lvaluation nest pas facile.
of Water regarding their activities on WASH
qui se reflte dans la coordination des institutions et le suivi-valuation
al et semi-urbain quen milieu urbain o les services dans ce domaine est assur par un fermier (TdE)
arge service providers Feedback and lesons learned from any capacity building is very limited Other fields are
AL TIENE DEFICIENCIAS EN EQUIPAMIENTO, HERRAMIENTAS Y FORMACION ACADEMICA PARA REALIZAR LABORE
dimento. 2) No h cultura de abordagem multissetorial e transdisciplinar para a formao dos profissionais de
n con mayores resultados para la retencin y promocin del personal de base.

la coordination.
and Sewerage Authority, Sanitation and Beautification Agency, etc. The population growth is also alarming due t
services
ara el trabajo con sede en Comayagua) e INFOP a nivel medio, entre otras.
program.
ty and quantity; somehow it links to annual staff quota, the process to recruit qualified staff.
rmier (TdE)
mited Other fields are not Covered as : WASH Institutional Management / Financial Managements; Environment
RA REALIZAR LABORES ADMINISTRATIVAS, DE OPERACIN Y MANTENIMIENTO. ES NECESARIO FORTALECER A PE
o dos profissionais de gua, saneamento e higiene/sade, com impactos negativos no trato das necessidades d
is also alarming due to migration of people from rural areas to cities to seek job opportunities. These will create
gements; Environmental Laws , Legal capacity building for legal staff; Monitoring and evaluation, Train the train
RIO FORTALECER A PERSONAL DE MUNICIPIOS Y/O DE LAS EPSAS DEL AREA RURAL PARA REALIZAR ESTAS TAREA
o das necessidades de grupos vulnerveis e especficos. Este o caso da lacuna de mo-de-obra especializada
ities. These will create the informal and slum settlements whereby access to sanitation facilities and water supp
uation, Train the trainer is a need in some fields.
EALIZAR ESTAS TAREAS.
de-obra especializada para tratar das necessidades de grupos especficos como populaes indgenas, quilombo
cilities and water supply is difficult. Regarding sustainability of water schemes, it is a critical issue in the water
es indgenas, quilombolas, mulheres, dentre outros, com impacto severo, no curto e mdio prazo. 3) Embora haj
cal issue in the water sector where a number of the rural schemes are non-functional.
o prazo. 3) Embora haja atuao significativa da comunidade nas polticas de sade, educao e habitao, na
ao e habitao, na rea de saneamento h pouca tradio de participao da sociedade e pouco empenho po
e pouco empenho por parte dos gestores pblicos e dos prestadores em mobilizar a comunidade para participa
unidade para participar dos processos de planejamento, avaliao e controle social da gesto dos servios de sa
to dos servios de saneamento bsico. H tambm dificuldades dos prestadores estaduais em se adaptar ao a
ais em se adaptar ao ambiente regulatrio e de controle social. 4) O estabelecimento de diretivas nacionais par
diretivas nacionais para a regulao dos servios pblicos de saneamento bsico (Lei 11445/2007) muito rece
45/2007) muito recente. Alm da falta de RH qualificados no mercado, a particularidade do modelo institucion
do modelo institucional de gesto dos servios de abastecimento de gua e esgotamento sanitrio existente no
sanitrio existente no Brasil, em que a maioria dos municpios tem estes servios delegados s empresas contr
dos s empresas controladas pelos governos estaduais, impe limitaes s abordagens regulatrias adotadas e
egulatrias adotadas em outras reas de polticas pblicas, como por exemplo, do setor eltrico ou de recursos
trico ou de recursos hdricos. Ento, h lacuna de profissionais de regulao tanto em quantidade, quanto em
antidade, quanto em qualidade, neste caso, especialmente capacitados para abordagens que permitam lidar co
que permitam lidar com a especificidade do desenho institucional brasileiro do setor gua e saneamento.
a e saneamento.
GLAAS 2013-2014 country survey questionnaire (Section D)
Section D: Financing
This section examines the distribution in countries of WASH funds and mechanisms to allocate, spend, and track
FINANCING PLAN
Existence of financing plan/budget: Has the government defined a financing plan/b

pay for what), that is published and agreed? (please select one applicable response in e
D1.
a. Urban sanitation
a.
b. Rural sanitation
b.
c.
supply
c.
d.
supply
e. Hygiene
d.
e.
f. Please attach a copy of the financial plan or provide a web link.
FINANCING PLAN/BUDGET FOR WASH

Government budget specific to WASH
D2.
a.
Please list ministries/ national institutions with responsibilities in WASH and budg
Ministry/ National institution
Drinking-water
Urban
b. Please indicate the time period (e.g. financial year) for budget
c. Please indicate currency/units for budget stated above:
Question D2 continued on following page ->

D2.
(Continued from previous page)

d.
If unable to respond to budget information in format requested

Water or Sanitation are covered by ministries
e. If annual budget information is not available please explain wh
FINANCIAL DATA AND INFORMATION SYSTEMS
D3. Financial reporting: Are expenditures reports available that allow actual spending on
a.
Urban sanitation
a.
b.
Rural sanitation
b.
c.
supply
c.
d.
supply
d.
e.
Hygiene
f.
If disaggregated reports on actual spending are not available please d
D4.
e.
Cost recovery strategies: If a fina
a.
b.
c.
d.
e.
f.
FINANCING FOR DISADVANTAGED GROUPS

D5.
Equity: Are there specific measures in the financing plan to target resources to reduce
(please select one column for sanitation and one column for drinking-water supply )
i. Disparity between urban and rural

ii. Disparity between formal urban, peri-urban and slums
iii. Disparity between rich and poor
iv. Other disparities
(If other disparities are targeted, please describe. Refer to list of disa
v. For each listed above, and where applicable, please describe the mea
D6. Affordability: Are there financial schemes to make access to WASH more affordable fo
a. Sanitation
a.
b. Drinking-water supply
b.
c. Please provide examples of affordability schemes in use and the scop
UTILIZATION OF AVAILABLE FUNDS (ABSORPTION)
D7. Absorption of external funds: What is the percentage of official donor capital comm
a.
Urban sanitation
a.
b.
Rural sanitation
b.
c.
supply
c.
d.
supply
d.
e.
If donor capital commitments were under-utilized, what is/was the gre
D8. Domestic absorption: What is the estimated percentage of domestic commitments u
a.
Urban sanitation
a.
b.
Rural sanitation
b.
c.
supply
c.
d.
supply
d.
e.
If applicable, were the following problematic in terms of spending the

b) timeframe to spend the budget is too short. Please provide a brief
EXTERNAL FINANCING
Donor funding: Is there a coordination mechanism between bi-lateral/multi-lateral d

D9.
(Please indicate number of donors for each category)
d.
a.
Sanitation
b.
Drinking-water supply
c.
Hygiene
Please provide information on difficulties encountered in the coordina
SUFFICIENCY OF FINANCING
D10.
Sufficient finance to meet targets: Going forward, do you estimate that financing a
targets?
FINANCIAL FLOWS
Country:
Currency / units (e.g. USD milli
Financial Year (2010, 2011 or 2
a.
Urban sanitation
a.
b.
Rural sanitation
b.
c.
supply
c.
d.
supply
d.
Contact Person:
Contact Email:
Source of financing
Total
Total
1. Households
- Tariffs for services provided
- Households out-of-pocket
expenditure for self-supply
2. Government or public authority
- Central level
- State / provincial level
- Local level
3. External sources
- International public transfers (ODA)
- Voluntary transfers (NGOs and foundations)
4 Total financing sources
5. Percentage of total WASH
100%
Repayable financing (inflows)
Question D11 continued on following page ->

D11.
Continued from previous page.
Please provide details on sources of financial

b. information used to complete Table D11 and any data
gaps :
While completing table D11, please note the following:
Tariffs for services provided are payments made by users to service providers for getting access to and for using th
Households out-of-pocket expenditure for self-supply includes funding provided by households to invest in or prov
Domestic public transfers are public transfers from government agencies (central or local government) to WASH a
International public transfers Funds from public donors and multilateral agencies that come from other countries. T
Voluntary transfers are funds from international and national non-governmental donors including from charitable f
Private repayable financing refers to sources of finance that come from private sources and ultimately need to be
It is acknowledged that the data requested in Table D11 may not be readily available for some countries. To improve in
financial flows in WASH, UN-Water GLAAS has launched an initiative called TrackFin. This initiative aims to develop a gl
methodology for tracking financing in the Water, Sanitation and Hygiene sector at national level. The first phase of the
develop the methodology, which will be tested in up to six volunteer countries. Should your government be interested
please contact: glaas@who.int
[1] Tariffs are payments made by users to service providers for getting access to and for using the ser
[2] Targeted budget support involves the transfer of funds to the National Treasury as ex-post financi
[3] General budget support is a transfer to the National Treasury in support of a national development
ocate, spend, and track financial flows.
fined a financing plan/budget for the WASH sector, clearly assessing the available sources of finance and strategies for fina
applicable response in each row)
No agreed financing
plan/budget
Financing plan/budget in
development
Financing plan/budget
agreed, but insufficiently
implemented
Financing plan/ budget is

agreed and used for some
decisions
0
0
0.2
0.2
0.5
0.5
0.7
0.7
0.2
0.5
0.7
0.2
0.5
0.7
0.2
0.5
0.7
provide a web link.
ties in WASH and budget (ministries as listed in A9). Please add lines or attach separate page if necessary.
If data disaggregated please indicate annual budget
Drinking-water
Sanitation
Rural
ancial year) for budget indicated:
et stated above:
Urban
Rural
Urban
ion in format requested above please provide annual WASH budget indicating what sub-sectors e.g. Drinkingistries
lable please explain why.
llow actual spending on WASH to be compared with committed funding

Expenditure reports available and include actual vs. committed for the following
apply)
Expenditure reports not
available
(please ch
External funding
Government
ODA
Non ODA
1=not available
1=not available
1=available
1=available
1=available
1=available
1=ava
1=ava
1=not available
1=available
1=available
1=ava
1=not available
1=available
1=available
1=ava
1=not available
1=available
1=available
1=ava
are not available please describe what is available
y strategies: If a financing plan/budget is in place, does it define if operating and basic maintenance is to be covered by
No finance plan
a.
Urban sanitation
a.
b.
Rural sanitation
b.
0
0
c.
supply
c.
d.
supply
d.
If costs are not fully recovered via tariffs, is the gap covered and how? Please attach relevant provisions, provide a link or giv
Do you have a tracking mechanism for cost recovery, if so please describe.
get resources to reduce inequities in access and levels of service and are they being applied for the following?
nking-water supply )
Specific measures for
Sanitation
No
Yes, but measures are not

applied consistently
Yes, and measures are

applied
i.
0.5
ii.
0.5
iii.
0.5
iv.
0.5
cribe. Refer to list of disadvantaged groups in question A8)
, please describe the measure taken to reduce inequities in access and levels of service, and provide a reference and/or link to the relev
ASH more affordable for disadvantaged groups? (These include for example voucher schemes, fee exemption schemes, bl
No schemes exist
Affordability schemes exist, but are not widely used
a.
0.5
b.
0.5
emes in use and the scope of coverage for these schemes.
ial donor capital commitments for WASH utilized (three-year average)?

Less than 50%
50-75%
Over 75%
0
0
0.5
0.5
1
1
0.5
0.5
tilized, what is/was the greatest problem in using these funds?
mestic commitments utilized (three year average)?

Less than 50%
50-75%
Over 75%
0
0
0.5
0.5
1
1
0.5
0.5
c in terms of spending the allocated funds: a) funding release procedures are too lengthy, or;
ort. Please provide a brief explanation of these or other types of bottlenecks, if they exist.
i-lateral/multi-lateral donors and government and how are the donor funds channelled to the sector?
Total number of donors involved
a.
b.
c.
countered in the coordination and channelling of the external funding
timate that financing allocated to water/sanitation/hygiene improvements are sufficient to meet MDG
Less than 50% of needs
Between 50 to 75% of
what is needed
More than 75% of what is needed
Less than 50% of needs
Between 50 to 75% of
what is needed
More than 75% of what is needed
0
0
0.5
0.5
1
1
0.5
0.5
Water
Urban
Rural
access to and for using the service.
eholds to invest in or provide the service themselves (estimated as an aggregate based on evolution in coverage figures).
l government) to WASH actors. These are often subsidies that come from taxes or other sources of revenues of the government.
me from other countries. These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant elemen
ncluding from charitable foundations, Non-Governmental Organizations (NGOs) and civil society organizations. These funds can be contr
nd ultimately need to be repaid, such as loans, equity investments or other financial instruments such as bonds.
e countries. To improve information on

ative aims to develop a global standard
vel. The first phase of the initiative aims to
government be interested in participating
and for using the service

ry as ex-post financing of specific expenditures within the budget or of specific budget lines for the sector. Bas
national development or reform policy and strategy that may provide in the form of a Good Governance with spe
e and strategies for financing future needs (i.e. who should
Financing plan/budget is agreed and consistently

followed
1
1
1
1
1
essary.
ual budget
Hygiene
Disaggregated data is not availa
promotion
Urban
Rural
he following
(please check all that
Government expenditure
1=available
1=available
1=available
1=available
1=available
nce is to be covered by tariffs or household contributions? (please check one response in each row)
Operating and basic maintenance (O&M) to be covered via tariffs[1]

Covers less than 80% of
costs
Covers over 80% of costs
0.5
0.5
1
1
0.5
0.5
sions, provide a link or give details (including target recovery % )
following?
Specific measures for
drinking-water supply
No
Yes, but measures are not

applied consistently
Yes, and measures are

applied
0.5
0.5
0.5
0.5
ce and/or link to the relevant section of the finance plan :
exemption schemes, block tariffs etc.)

Affordability schemes exist and are widely used
0.5
0.5
Number of donors allocating funding through a signed agreement responsive to

government defined priorities
D11.
Expen
Total
ge figures).
the government.
through the grant element included in a concessionary loan) or guarantees.
These funds can be contributed either in the form of grants, concessionary loans (i.e. through the grant element included in a concessio
nes for the sector. Basket funding can be assimilated to this category.
Governance with specific indicators for the sector.
regated data is not available.
No data is available
a tariffs[1]
% of costs
Funding channels -number of donors using the following channe
Direct funding to sector not through national budget
D11.
Expenditure
Sanitation
Urban
Rural
nt included in a concessionary loan, in the form of a subsidised interest rate or a grace period) or guarantees.
using the following channels to fund the country WASH sector
Targeted budget support for the sector(Basket funding)[2]
General budget support with spec
Hygiene
Total
Urban
Rural
get support with specific objectives or performance indicators for the sector[3]
General, unallocated
Total
Urban
Rural
Financial flows for

sanitation, drinkingwater, and hygiene
promotion: This table
aims to capture all
financial flows in to the
WASH sector, and where
the money is spent. The
sources of financial flows
are based on three broad
categories: Tariffs, Taxes
and Transfers (3Ts), which
we have classified under
household, government
and external sources of
financing. The table should
capture the sources of
data, but also highlight
any reporting gaps (i.e.
data that was not readily
available). For example
you may be aware of
expenditures for which
data is not available.
Information on these data
gaps is essential. Please
indicate in the relevant
box where data sources
may be missing, and
provide a brief explanation
of the nature and scope of
this gap.
Please complete as
many boxes as
possible.
Sources, and data gaps

(additional space provided next
page)

March 2, 2015
Note: See worksheet 'SectionD_Questions_ResponseCode' for section D questions and explanation o
SECTION D: FINANCING
ISO3 Code
Country
Question D1
D1a. Has the

government
defined a
financing
plan/budget for
urban sanitation?
AFG
AGO
ARG
AZE
BGD
BLR
BEN
BTN
BOL
BWA
BRA
BFA
BDI
KHM
CMR
CAF
TCD
CHL
COL
COG
COK
CRI
CUB
CIV
COD
DOM
SLV
ERI
EST
ETH
FJI
GAB
GMB
GEO
GHA
GIN
GNB
HTI
Afghanistan
Angola
Argentina
Azerbaijan
Bangladesh
Belarus
Benin
Bhutan
Botswana
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Cuba
Cte d'Ivoire
Dominican Republic3
El Salvador
Eritrea
Estonia
Ethiopia
Fiji
Gabon
Gambia
Georgia
Ghana
Guinea
Guinea-Bissau
Haiti
0.5
1
0.2
1
0.5
1
1
1
0.7
0.7
1
1
0.5
0.2
0.5
0.5
0.5
0.7
0.7
0
1
1
0.5
0.7
0
1
0.5
1
0
0
1
0.7
0
0
0.2
HND
IND
IDN
IRN
JOR
KAZ
KEN
KGZ
LAO
LBN
LSO
LBR
LTU
MDG
MDV
MLI
MRT
MEX
MNG
MAR
MOZ
MMR
NPL
NER
NGA
OMN
PAK
PAN
PRY
PER
PHL
MDA
RWA
SEN
SRB
SLE
ZAF
SSD
LKA
SDN
MKD
TJK
THA
TLS
TGO
TON
TUN
UGA
UKR
TZA
URY
VUT
VNM
Honduras
India4
Indonesia
Jordan
Kazakhstan
Kenya
Kyrgyzstan
Lebanon
Lesotho
Liberia
Lithuania
Madagascar
Maldives
Mali
Mauritania
Mexico
Mongolia
Morocco
Mozambique
Myanmar
Nepal
Niger
Nigeria
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Republic of Moldova
Rwanda
Senegal
Serbia
Sierra Leone
South Africa
South Sudan
Sri Lanka
Sudan
TFYR Macedonia
Tajikistan
Thailand
Timor-Leste
Togo
Tonga
Tunisia
Uganda
Ukraine
Uruguay
Vanuatu
Viet Nam
0.7
0.7
1
1
1
0.2
0
0.5
0.2
0.2
0.5
1
0.5
0.7
1
1
0.7
1
1
0.2
0.5
0.5
0.7
0.7
1
1
1
0
0.5
0.5
0.7
1
1
0.7
0.7
0.2
0.5
0.5
1
0.7
1
0.5
0.5
1
1
0.5
1
0.5
0
0
0.5
PSE
YEM
ZWE

Yemen
Zimbabwe
0.5
0.7
0.5
footnotes (Section D)
1
While some countries have already met the MDG targets, reported insufficiency of WASH finance ma
Disaggregated budgets were requested by line ministry and by sub-sector. Data may be incomplete f
Domincan Republic country results were based on an draft version of the GLAAS 2013-2014 country questionna
Aggregate WASH budget for all ministries in USD million. Some budgets were not provided in the dis
Question D11 data were converted from original currencies into US$ million.
tion D questions and explanation of response levels
D1b. Has the

government
defined a
financing
plan/budget for
rural sanitation?
D1c. Has the

D1d. Has the
D1e. Has the
government
government
government
defined a
defined a
defined a
financing
financing
financing
plan/budget for
plan/budget for
plan/budget for
urban drinkingrural drinkinghygiene?
water?
water?
0.5
0.5
0.7
0.5
1
0.2
1
0.5
1
1
0.7
0.7
0.7
1
1
0.5
0.2
0.5
0.5
0.5
1
0.2
1
0.7
1
1
1
0.7
0.7
1
1
0.5
0.2
1
0.5
0.7
1
0
1
0.2
0
1
0.7
0
0.7
1
0
0.5
0.2
0.7
0.5
0.5
0.7
0.7
1
0.2
1
0.7
1
1
1
0.7
0.7
1
1
0.5
0.2
0.7
0.5
0.5
1
0.2
0.7
0.2
0.7
0
1
1
0.5
0
1
1
0.5
0
1
1
0.5
0
1
1
0.5
0.7
0.7
1
1
1
0
0
1
0.7
0
0
0.2
0.7
0.7
1
1
1
0
0
1
0.5
0.5
0
0.5
0.7
0.7
1
1
1
0
0
1
0.5
0.5
0
0.5
0.7
0.7
1
1
1
0
0
0
0.7
0
0
0.7
0
0
0.7
1
0.7
1
1
1
0.2
0
0.5
0.2
0.2
1
0.5
0.7
1
1
0.7
1
0.2
0.5
0.2
1
0.7
0.7
1
1
0.5
0
0.5
0
0.5
1
1
0.7
1
0.5
0.2
0.5
0.5
0.7
0.5
1
0.5
0.5
1
1
0.5
1
1
0
0
0.5
0.7
0.7
1
1
1
0.7
0
0.5
0.2
0.2
0.2
1
0.5
0.7
1
1
0.7
1
1
0.7
0.5
1
1
0.7
1
1
1
0
0.5
0.7
0.7
1
1
0.7
1
0.2
1
1
1
0.7
1
0.5
0.5
1
1
0.7
1
1
0
0.7
0.7
1
0.7
1
1
1
0.5
0
0.5
0.2
0.2
0.7
1
0.7
1
0.2
1
0.2
0
0.5
0.2
0.2
1
0.5
0.7
1
1
0.7
1
1
0.5
0.2
1
1
0.7
1
1
0.5
0
0.5
0.5
0.7
1
1
0.7
1
0.7
0.2
1
1
1
0.5
1
0.5
0.5
1
1
0.7
1
1
0
0
0.7
1
0.5
0.7
0.2
1
0.7
1
1
0
0.2
0.5
0.7
0.7
1
0
0
0
0
0
0.5
1
0.5
0.7
0.2
1
0.5
1
0.5
1
0.5
0.2
1
1
0.5
1
1
0
0
0
0.5
0.5
0.5
0.5
0.7
0.5
0.5
0.7
0.5
0.5
0.2
0.5
d insufficiency of WASH finance may be based on other criteria such as: 1) national targets that go beyond MDG
b-sector. Data may be incomplete for those countries that could not disaggregate and did not provide additiona
e GLAAS 2013-2014 country questionnaire, therefore, these country results were only included in relevant analysis.
udgets were not provided in the disaggregated form requested but were provided in other formats.
Question D2
D1f. Please
attach a copy of
the financial plan
or provide a web
link.
D2a1. Please
indicate ministries
and with
responsibilities for
WASH
D2a2. Please
indicate annual
WASH budget
(million USD)5.
D2b. Please indicate

the time period (e.g.
financial year) for
budget indicated.
www.mof.gov.af
MRRD,MoUD,MoE,MoPH
42
Para o Sector da guasMinistrio da Energia e guas,Ministrio do Ambi
2010-2014
2013 - 2017
2013
www.azersu.az
Azersu JSCMinistry of Health,Ministry of Emergen
2013
MTBF of Ministry of Fi Ministry of LGRD & Coopera
266
2012-2013
http://www.government
Ministry of Housing and Communal Services of the Republic of Belarus, local a
Budget prvisionnel Hygine et assainissement de base 2013 2017 Budget AEP
www.gnhc.gov.bt
Ministry of Health,Ministry
10
July 2012-June 2013
EL PLAN SECTORIAL DE DESARROLLO DE SANEAMIENTO BASICO 2011-20
2013
National Development Minerals Energy and Water Resources (MMEWR),Ministry of Environment, Wildlife and Tou
A) Planos e oramento:Ministrio das Cidades,Ministrio da Sade,Minis
2011-2012
Budget programme parMinistre
o
de leau, des am
52
2012
Ministry of Public Works an

173
3 years (2013-2015)
Le dcret n2001/216 du 2 aot 2001 portant cration dun compte daffectation spciale pour le financement d
Ministre en Charge de leau,Municipalits
2013
Briefing pays TCHAD (Sector commitments dans le
47
Sector Rural: CorresponMinisterio de Obras Pblica
132
2013
MINISTERIO DE SALUD Y P
393
Renforcement des capaMEH, SANTE, Environnment
211
2012
Water master plan undMinistry of Infrastructure and Planning,Ministry of Health,National Environment Services,M
El financiamiento de loMINISTERIO DE SALUD
275
2012/2014
No Disponible
MENET,Ministre des Infrast
177
Cf matrice d'action du Instituto Nacional de Recursos Hidrulicos-INRH,Ministerio de Salud PblicaRessources Hydrauliques et
1081
2012
ANDA. www.anda.gob.sv FISDL www.fisdl.gob.sv
Annual recurrent and cMinistry of Health,Ministry of land water and environment,Ministry of Local G
Local authority has it Environmental Investment C
196
avg annual 2014-2020
One WASH National PlaGovernment (Health, Water
162
At present Governments
WSD,WAF,MoH,MOE,MRD,Reg
67
2012
Annexe de la loi de fin Ministre de lEnergie et de
213
2011
www.mof.ge
Ministry of Regional Development and Infrastructur
2012
Strategic Environmental Sanitation Sector Invest
263
2012
Tableau 40_Rapport /p Ministre dEtat charg de lnergie,Socit des Ea
2013
O pais no dispoem de M.R.N.,EAGB,CMB,CIMA,CTA,CNA,
Ministre de lEducation Nationale,Ministre de la Sant Publique,DINEPA
En el presupuesto nacioCONASA,ERSAPS,SANAA,Sec
46
2012
Ministry of Drinking Water and Sanitation
RPJMN 2010-2014 http://www.bappenas.go.id/files/1613/7890/3140/
2010-2014
Ministry of Energy,Ministry
573
2012-2013
Please find below the links for the General Bu
345
399
2012
Environmental health/ Ministry of Environment Wat
300
2011/2012
Currently the plan is designed in case of identification of funding sources, the searches of which is p
The MDGs costing docume
Ministry of Health (in rural area) (Environmental
2012-2013
Budget project exist buMOEW,MOD,CDR
54
2013
25
www.mof.gov.lr
The plan does not provid
Ministry of Finance of the Republic of Lithuania
PNAEPA 2008 - 2012 Doc
MINEAU,MINSAN,MEN,VPDAT
MEE
Document final de la r Ministre de lEnvironnemen
79
2012
Loi de finance 2012 e Ministre de lHydraulique et de lAssainissement,
2012-2013
El plan de financiamie Comisin Nacional del Agua (Conagua),Comisin Nac
2014
1. National water committee- www.water.mn 2. Ministry of Finance - www.mof.gov.mn
National Office of Electrici
2076
2012
Find attached the2014 Ministry of Public Works and
259
2012 / 2013
Table (1), Annex VI, Na Ministry of Health,Mandal
7
2010-2013
http://www.mof.gov.np Ministry of Urban Development,Ministry of Federal Affairs and Local Developme
Loi de finance 2013 (Budget dinvestissement de l
69
www.fmf.gov.ng www.bu
Federal Ministry of Water R
587
2013
MOH,PAEW,Haya Water,Minist
1431
The government followBalochistan province,Feder
375
2011-2012
Ministerio de Salud,IDAA
10
Annual
MOPC/DAPSAN,MSPBS/SENASA,MSPBS/DIGESA,ERS
2012-2015
http://www.mef.gob.pe Ministerio de Vivienda, Con
554
2013
http://www.investphili Department of Health,Department of Public Works
2011-2016
Ministry of Environment,Min
18
2012
http://www.minecofin Ministry of Infrastructure,
36
2013/2014
Eau et assainissement : www.pepam.gouv.sn Hygi
113
http://www.parlament.go
Ministry of Health,Ministr
28
Ministry of Water Resources,Ministry of Health and Sanitation,Ministry of Education Scienc
Municipal grants for capital and O&M is given in t
3991
33
The scanned copy of prNational Water Supply & Drainage Board,Ministry of Education,Ministry of Health,Ministry
41
The electronic version Ministry of Melioration and
83
Annual Plan 2013

Ministry of Public Work (Secretary state of water, sanitation and urbanizatio),Mi
www.togoreforme.com Ministre de lEau, de lAssainissement et de lhyd
2012
SEE LINK tongawaterboTonga Water Board,Ministry of Health,Ministry of Land, Environment, Climate Change and
The annual Budget is pu
SONEDE Utility (Ministry of
294
2013
Financing plans for WA Ministry of Water and Envir
84
July 2012-June 2013
Law of Ukraine "On StaMinistry of Ecology and Natural Resources of Ukra
2012
Attached
86
Aclaraciones a D1 En foOSE,Intendencia Montevide
598
2013
Most rural sanitation a Ministry of Health,Department of Water Resources,NGOs
In general, there is no Ministry of Construction,Mi
49
Not Available
Palestinian Water Authourity,Ministry of Finance,
It is included in the Na Ministry of Water and Envi
106
Department of Water Resou
162
2013
2013
2013
targets that go beyond MDG goals; 2) capital maintenance needs to sustain services; 3) additional needs due to
nd did not provide additional information.
ed in relevant analysis.
other formats.
Question D3
D2d. If unable to
D2e. If annual budget D3a. Please indicate if
respond in format
is not available,
expenditure reports
requested, please
please explain why.
on urban sanitation
provide annual WASH
are unavailable?
budget indicating
(1=unavailable)
what sub-sectors are
covered
MoPH
DW by ministries. The annual budget breakdown is prepared based on the donor commitment, ther
Plano de Aco do Sector dNota: o valor da gua Potvel nas reas Rurais, apesar de ser canalizado para o M
MINISTERIO DE PLANIFICACION 10.163.710.000 ENHOSA: $ 2.130.000.000 MINPLAN: $ 2.119.000.000 OTROS: $
Each year, as agreed by the The information will be available at the end of the reporting year.
Directly disaggregated data Directly disaggregated data
1
The State Program on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution of
Incomplete
SEGN NORMAS VIGENTES LO

SE CUENTA CON INFORMACION ASIGNADA AL SECTOR AGUA Y SANEAMIENTO
ment, Wildlife and Tourism,Ministry of HeThere is no coordinated WASH plan in the country. Each sector develops their own b
Aes e programas de infraestrutura de gua e esgotamento sanitrio (SEE TABLE IN THE WORD FILE). Observa
pour le financement des projets de dveloppement durable en matire deau et dassainissement.

Les ressources nationales sont alloues par l'Etat et sont parfois soutenues par la participation des bnfic
Dfis futurs : A raliser d'ici 2015 : faire passer le t
1
Ministerio de Salud (vigilancia y control de abastos urbanos y rurales de agua potable) 75.000.000
nvironment Services,Ministry of Agric For Ministry of Health there is no specific WASH budget, there is an overall budget f
See doc for breakdown
No hay un presupuesto anual para todo el sector. En Costa Rica el Subsector de Ag
No es posible desglosar datos en sector urbano o rural, debido a presupuestos genricos, por ejemplo, comp
Ministre de la Construction Il y a plusieurs intervenants en assainissement : MCLAU, Programme Prsidentiel
Volet eau potable en milieu rural et priurbain Le Mini
1
The combined budget for sani

Annual budget is available but information is not public No data is available
Local authority has its own budget, therefore water supplier has its own budge
The budget is reported in millions and the exchange rate of USD 1=18ETB for the year 2012. The budget indi
WASH activities are funded from general government department budgets (eg. WSD gets $2M (Fiji dollars) for
1
The questionnaire does not ful

not disaggregated for urban and rural (values provided were 'allocated for both urba
data is not disaggregated by urban/rural. See supporting documents for results table.
See annex
Au MATD, les comptences WASH tant transfres aux collectivits, il ny a pas
No caso da Guin Bissau, nos Oramentos Gerais do Es
1
De acuerdo a la SEFIN, para Existe informacin presupuestaria por proyectos o programas en forma global, lo
See additional information sheet For more detail see in Road Map STBM 2013-2015 and RPJMN 2010-2014
APPROVED ESTIMATES & EXPENDITURE 2011/2012. The Ministry of Public health & sanitation Approved estimate
Development of water supplyRPADWC is considered to be th
1
No data is available
2007-2013 year 2014-2020 More than 500 million euros are allocated from EU Cohesion Fund. More information
Lois de Finances
see supporting documents for aggregated data(table). Budget fonctionnement DNACPN 117 033 291- 100% Bud
For full response see supporting documents.
Los sectores que incluyen enSe cuenta con la Informaci
1
Other ministries and institutions mentioned in A9 does not allocate a specific budget t
Ano 2013: 20 Milhoes d Annual budget information is
1
There are projects/programs carried out by MoUD and MoFALD especially for water supply and sanitation. Some
www.fmf.gov.ng www.budgeto
No direct budgetary allocation for WASH in other ministries but included in other pro
Data is available only as total budget without not as Rural /Urban disaggregated Water capital : 600 Million
Disaggregated data by urbanThe budget for drinking water and sanitation is derived from different components s
mUS$
MVCS
Solo se dispones explcitame

1
914.3 Millones NMVCS: Incluye agua, saneamiento e higiene urbano y rural MINSA: Incluye vigil
Overall budget provided by the Ministry of Finance for

1
2013/2014
Nous ne disposons pas dinformations concernant le financement des ministres ou institutions nationales q
See supporting documents for response.
ry of Education Science and Technology
See doc National Department Grant Purpose 2013/14 amount (Rand) Dept. Of Water Affairs Municipal Water In
try of Health,Ministry of Disaster Management,Ministry of Local Government & Provincial Councils,Ministry of Social Ser
Priority of government budg there is state budget allocated for water sectors but not reflected in the nationa
2010: sanitation (urban and rural)-78.089.206,00 den, drinking water (urban and rural)-60.081.267.00 den. 201
MoPW: MoH: $ 320 (EHD) +$ 120 (HPD)= $440 Ministry of Education: $ Ministry of State Administration: $ Mini
Budget du Ministre de lEauInexistence dun budget affect lhygine et assainissement de base dans le cr
Climate Change and Natural Resources
Budget of SONEDE Utility : The Budget of drinking water supply in 2013 is about 120 million for urban area
The total Water and Sanitation budget (donor component inclusive), for the FY2012/13 was UGX 253.968 billion
National government structur
1
Agua potable Saneamiento Agua Potable -Saneamiento sin desglosar Promocin de la Higiene TOTAL
General activities undertak
1
In 2013, total government bud
The same above-mentioned reasons
OSE 4.
Only MoF which has a budgetFinancial supports are different and the implementation procedures not coming with
It could be available, but no Data are scattered in ministry of finance, ministry of water and environment, m
Department of Infrastructural Development got a total commitment of US$3.6 million for Rural WASH Depar
itional needs due to population growth.
D3b. Please
D3a. Please
D3b. Please
D3a. Please
indicate if
indicate if
indicate if
indicate if
expenditure
expenditure
expenditure
expenditure
reports on rural
reports are
reports are
reports are
sanitation are
available and
available and
available and
unavailable?
include actual vs include actual vs include actual vs
(1=unavailable)
ed on the donor
commitment, ther committed for 1 committed for 1 committed for
is, apesar de ser canalizado para external
o Ministriofunding
da Ener external funding1 external funding
MINPLAN: $ 2.119.000.000 OTROS:(ODA)
$ 5.014.000.000
in urban
(ODA) in rural
(non-ODA) in
the reporting year.
sanitation? 1
sanitation? 1 urban sanitation?
1
(1=available)
(1=available)
(1=available)
2015 was approved by Resolution of
1
1
1
1
1
1
1
SECTOR AGUA Y SANEAMIENTO
1
1
ntry. Each sector develops their own budget which is often not adhered to.
E TABLE IN THE WORD FILE). Observao: Para gua e saneamento, o oramento dos Ministrios aplicado em investiment
1
1
1
1
1
1
1
ainissement.
par la participation des bnfic
1
1
1
ua potable) 75.000.000
1
1
1
H budget, there is an overall budget for health protection and health promotion that includes WASH activities.
or. En Costa Rica el Subsector de Agua y Saneamiento no est legalmente const
1
stos genricos, por ejemplo, comp
1
1
t : MCLAU, Programme Prsidentiel
1
1
1
1
1
1
ot public No data is available
1
1
water supplier has its own budge
1
1
for the year 2012. The budget indi
1
1
(eg. WSD gets $2M (Fiji dollars) for
1
1
1
1
1
provided were 'allocated for both urban and rural'); See supplemental documents for table of values.
sults table.
1
1
res aux collectivits, il ny a pas
1
1
1
os o programas en forma global, lo
13-2015 and RPJMN 2010-2014
1
1
1
1
1
1
ealth & sanitation Approved estimate wa

1
1
1
1
1
1
1
1
1
m EU Cohesion Fund. More information about investments to WASH sector will be available in 2015 due to all implementing
1
1
1
ent DNACPN 117 033 291- 100% Budge
1
1
1
1
1
1
1
1
1
or water supply and sanitation. Some programs/projects deal with water supply only while others with sanitation only. In suc
1
1
1
er ministries but included in other programmes
gated Water capital : 600 Millions(2012-2015) , operation cost 46 Million per year Sanitation - Hya: Cap : 616 million
s derived from different components supported by federal, provincial, and district governments under different headings. G
1
rbano y rural MINSA: Incluye vigil
1
1
1
1
1
1
stres ou institutions nationales q
. Of Water Affairs Municipal Water In
1
1
1
1
1
1
cial Councils,Ministry of Social Ser
1
1
rs but not reflected in the nationa
1
1
an and rural)-60.081.267.00 den. 2011: sanitation (urban and rural)-18.680.019.00 den, drinking water (urban and rural)-36
1
1
inistry of State Administration: $ Ministry of Social Solidarity: $
assainissement de base dans le cr
1
1
1
1
s about 120 million for urban area
1
1
1
FY2012/13 was UGX 253.968 billion). The following budget break-down prevailed: Urban water (incl NWSC & LG Grant
1
1
1
ocin de la Higiene TOTAL
OSE 4.063 1.287 4.487 - 9.836 El presupuesto de OSE puede subdividirse en 4 programas.
1
mentation procedures not coming within one channel, they are scattered and available through different parties, and donors
stry of water and environment, m
1
1
1
3.6 million for Rural WASH Depar
1
1
1
D3b. Please
D3a. Please
D3b. Please
D3c. Please
indicate if
indicate if
indicate if
indicate if
expenditure
expenditure
expenditure
expenditure
reports are
reports are
reports are
reports on urban
available and
available and
available and
drinking-water
include actual vs include actual vs include actual vs are unavailable?
committed for
committed for
committed for 1 (1=unavailable)
external funding
government
government
(non-ODA) in
expenditure in 1 expenditure in 1
rural sanitation? urban sanitation?1 rural sanitation?1
1
(1=available)
(1=available)
(1=available)
1
rios aplicado em investimentos

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
s WASH activities.
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2015 due to all implementing project will be finished and financial period will be over.
1
1
1
1
1
1
1
1
1
1
1
hers with sanitation only. In such cases, data on budget all
1
1
itation - Hya: Cap : 616 millions
1
nts under different headings. Gene
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
king water (urban and rural)-36.806.439.00 den. 2012: sanitation (urban and rural)-15.646.089.00 den, drinking water (urb
1
1
1
1
1
n water (incl NWSC & LG Grant
1
1
1
1
1
1
1
1
1
1
1
e subdividirse en 4 programas. El monto no desglosado corresponde a la suma de los programas de Direccin y Apoyo y Ge
1
gh different parties, and donors

1
1
1
1
1
1
1
1
D3d. Please
indicate if
expenditure
reports on rural
drinking-water
are unavailable?
(1=unavailable)
D3c. Please
D3d. Please
D3c. Please
indicate if
indicate if
indicate if
expenditure
expenditure
expenditure
reports are
reports are
reports are
available and
available and
available and
committed for 1 committed for 1 committed for
external funding external funding external funding
(ODA) in urban
(ODA) in rural
(non-ODA) in
drinking-water? 1 drinking-water? 1 urban drinking1
(1=available)
(1=available)
water?
1
1
(1=available)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
089.00 den, drinking water (urban and rural)-22.388.138.00 den. Since 2011, project Water supply and waste water colle
1
1
1
1
1
1
1
1
1
1
1
1
amas de Direccin y Apoyo y Gestin Comercial. La diferencia de una unidad entre el total y la suma d
1
1
1
1
1
1
1
D3d. Please
D3c. Please
D3d. Please
D3e. Please
indicate if
indicate if
indicate if
indicate if
expenditure
expenditure
expenditure
expenditure
reports are
reports are
reports are
reports on
available and
available and
available and
hygiene are
unavailable?
committed for
committed for
committed for
(1=unavailable)
external funding
government
government
1
(non-ODA) in
expenditure in 1 expenditure in 1
rural drinkingurban drinking- 1 rural drinking- 1
1
water?
water?
water?
(1=available)
(1=available) 1
(1=available) 1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
er supply and waste water collection financed with the loan funds in amount of 50 milion EUR from European Investment B
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
D3e. Please
D3e. Please
D3e. Please
D3f. If
indicate if
indicate if
indicate if
disaggregated
expenditure
expenditure
expenditure
reports on actual
reports are
reports are
reports are
spending are not
available and
available and
available and
available please
include actual vs include actual vs include actual vs describe what is
committed for 1 committed for
committed for 1 Disaggregated
available.
reports
O valor arrecadado co
external funding1 external funding
government
(ODA) in hygiene?
(non-ODA) in
expenditure in
1
(1=available) 1
hygiene?
hygiene?
The implementing agenc
(1=available)
(1=available)
1
1
1
1
EL MINISTERIO DE AGU
1
1
Il ny a pas de rapport
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1 - Expenditure report exi
1 Rapport du suivi partic
1 Dans le cadre de lappu
Pas de dpenses dsagr
1 Il existe des rapports

Annual report for MOIP (urban) and Island a
1 Cada institucin lo rea
1
1
1 Service National Hydrau
Boletn Estadstico de
1 Annual lump sum expen
1
1 The lump sum report is
1 See D2.
1 Expenditure on rural sa
1 www.mof.ge
1 From an assessment of
1
Com excepao de presta
1
1
1
1
1
1 Existe informacin pero

1
1
1
1
1 At the beginning of Eve
1 For the entire period of the program Ak Bula
1 We do not get reports
Monthly the Central treasurer's office of the
1 The availability for f
1
1 On annual basis the Wat
1
1 Rapport des ralisation
1
1
1
1
1 Toutes dpenses sont e

For full response see
La informacin reunida
1
1
Total expenditure for
UN agency,NGO
Le MHA produit chaque
1 General Financial Repor
1
Expenditure breakdown
1
http://www.mef.gob.pe
Partially disaggregated
The data available rega
1 Eau potable et assainis
1
There are actual expenditures reported by L
All expenditure reported to National Treasur
1 The budget outturn is a
(e) Total Annual Budget
1
UR from European Investment Bank is being realized. In accordance to the Governments Decision of Funds
1
1 Every year, the state a
1
1
Les donnes du budget (

1
1 -The national budget (n
1 Disaggregated data for
With the use of financi
1
De acuerdo a lo expresa
For rural sanitation and
1
1
1
1
1 The data are available

1 The available reports o
1
Question D4
D4a. If a
D4b. If a
D4c. If a financing
D4d. If a
financing
financing
plan/budget is in
financing
plan/budget is in plan/budget is in
place, does it
plan/budget is in
place, does it
place, does it
define if
place, does it
define if
define if
operating and
define if
operating and
operating and
basic
operating and
basic
basic
to
basic
0
1 maintenance is 0.5
0.5
maintenance is to0 maintenance is to0 be covered by 0 maintenance is to0
be covered by0.5 be covered by0.5
tariffs or 0.5 be covered by0.5
tariffs or 0.5
tariffs or 0.5
household 0.5
tariffs or 0.5
0
0 contributions for1
0
household
household
household
0.5 contributions for
0.5 urban drinking0.5 contributions for
0.5
contributions for
urban sanitation?1 rural sanitation?1 water supply?0.5 rural drinking-0.5
0.5
0
0.5 water supply?0.5
0.5
0
0
1
0.5
1
0.5
0
0
0
0
0
1
0
0
0.5
0
0.5
1
1
0
0
rt for MOIP (urban) and Island administration (rural). Unab
1
1
0.5
0.5
0.5
0
0.5
0.5
1
0.5
1
0
0.5
0
0.5
1
0.5
0
0.5
0.5
0
0.5
1
0
0
0
0
1
1
0
1
0.5
0.5
0.5
0
1
0.5
0.5
0.5
0
0.5
1
0.5
0
1
0.5
1
0.5
0
0.5
0
1
0
0
0.5
0
0.5
1
1
0.5
0
1
0.5
0
0.5
1
0.5
1
0.5
0.5
1
0.5
1
0.5
1
0.5
0.5
0
0.5
1
0.5
0
0
0
1
1
1
1
0.5
0.5
0.5
0.5
0.5
0
0
1
1
1
1
0.5
0.5
0.5
0.5
1
1
1
1
e period of the program Ak Bulak 2012-20120 years-1, 3 trillion tenge
0.5
0.5
1
0.5
Central treasurer's office of the Ministry of Finance of the Kyrgyz Republic submits a report to the Nat
0
0
0.5
0
0
0
0.5
0.5
0.5
0
1
0
0
0
0
0
0
0
0
0
1
0
0.5
0.5
0.5
0.5
0
0
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
0
1
1
1
0
0.5
0.5
0.5
1
1
0.5
0
1
1
1
0
0
1
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
0.5
1
0.5
0
1
0
1
1
1
1
1
0.5
1
0.5
0
0
0
0
1
1
1
1
0
0
0.5
0.5
0.5
0
1
1
0.5
0
0.5
0
tual expenditures reported by Local councils in the respective Sector Spending. The same for Central
ure reported to National Treasury. A Standard Chart of Accounts is being implemented to standardise m
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0.5
0
0
0
0
0.5
0.5
0.5
0.5
0.5
0.5
1
0
0
1
1
0
0.5
0.5
1
0
0.5
0
1
0.5
0
0.5
0
0
0
0.5
1
0.5
0.5
0.5
0.5
1
0.5
0.5
0.5
1
0.5
0.5
0.5
0.5
0
0.5
0.5
1
0.5
0.5
0
0
0.5
1
0.5
0.5
1
0
Question D5
D4e. If costs are D4f. Do you have

D5i. Are there
D5i. Are there
not fully
a tracking
specific measures specific measures
recovered via
mechanism for
in the financing
in the financing
tariffs, is the gap cost recovery?
plan to target
plan to target
covered and how?
resources to
resources to
Please attach
reduce disparity reduce disparity
relevantcontribution for operation and mbetween urban
The community
0.5 between urban
0.5
provisions or
and rural access1 and rural access1
APORTES
NACIONALES,
PROVINCIALES O MUNI and levels of 0.5
provide
a link.
and levels of 0.5
The cost of water suppl-changes in tariffs for
1
1
service in
service in
1. In Dhaka WASA Sewera
At present there is no
1 drinking-water?
0.5
sanitation?
Every year water and wa
Mechanisms exist
Paiement des services Paiement de leau
Rural water supply systNon existent
NO EXISTE UN PLAN FI LOS MECANISMOS SON L
1
0
0
0.5
1
0
0.5
0.5
Cada prestador de servios possui seu Plano F

0.5
0.5
LEtat vient en appui Facturation du service
0
0
Subventions et appui bFacturation Recouvre
0.5
0.5
Most of the public wate Urban water supply:
0.5
0.5
Les carts sont couvertOui, des missions de su
0
1
Le Document de Stratgi
Dans le dveloppement d
0
0.5
Participation minime mUne Direction soccupe
0.5
0.5
Sector Rural: Dado queSector Rural: No se dispone. Solo estn dispon
1
0.5
0.5
Les 20% restant mane
Facturation des abonns
0
0
There is no current charge for water in the Cook Islands and all wastewater is treated onLos aranceles tienen suEl mecanismo de recuper
0
0
Se subsidia por el presupuesto nacional parte
1
1
En ce qui concerne le rAu niveau du contrat d
0
0
Pour la REGIDESO : VoirMilieu urbain : pour la
0
0
La principal fuente de financiamiento es la fa
1
1
Yes it is covered throu Yes Urban areas have
1
0.5
By the Public Water SupThe cost recovery princ
1
1
The National SanitationNot applicable
0.5
1
Government funding cov
Water Authority Fiji c
0.5
0.5
Le recouvrement des co
0
1
Beneficiaries of Rural Yes, for Urban water su
0.5
0.5
Yes we have such mechanism, there is quarterly analysis done of collected information.
Gap is covered by government subvention as de
0.5
0.5
Subvention de lEtat etOui. En milieu urbain :
0
0
A estratgia de recuperaao de custos nivel
0.5
0.5
0.5
En cuanto a tarifas exi El ERSAPS dictamina, r
0.5
0
For more detail look
Yes, from the Monitorin
1
Yes, through concentrated and miscellaneous
0.5
Costs are not covered Yes, there is a tracking mechanism for cost re
1
The government has been
The Water Services Regulatory Board has an inf
Every functioning RPADWC approves the annual
0.5
For the rural WASH in No data is available rig
0.5
Gap in finance of the water institutions is cov
0
Community Management Handbook for Village
0.5
NO Tracking Mechanism f
0
Le cadre lgal malgache
Le mcanisme de suivi p
-Assainissement : Du moment o le plan de f
Subvention de ltat etaucun
Debido a que la prestacLos mecanismos de segu
0.5
0.5
0
1
0.5
0.5
1
0.5
0.5
0.5
0
0.5
1
0.5
0
1
1
0
0
At the local level, ther The Commercial Informa
1
1
In all scenarios both f Yes. It is based on the
1
1
By reducing Non Revenu
No tracking mechanism
0.5
0.5
Water Users and Sanitat
All rural and semi urba
0.5
0.5
Existence de guide AEP
0.5
0.5
The gap covered througFor Drinking water supp
0
0
For government , budget
Yearly feedback report to ministry of finance done by PAEW / HYA / MORM / MOH
PHE Department/Local Water
Go
and sanitation se
0.5
0.5
Para la Zona Urbana hay
0
0.5
0.5
0.5
No disponible
1
1
No data
No data
0
0
The majority of urban wNone
0
0
Through subsidies of Compare Revenues vers
0.5
0.5
Concernant lassainisseLes ressources de lONA
0
0
The costs are not fully We do not have a track
0
0
In the Case of the Ser There was supposed to b
1
1
It is not possible to gi No specific mechanism,
0.5
0.5
Gaps are currently cov None
0.5
0.5
Some Government conce
When doing the feasib
0
0
implemented financial report NGOs implemented
1
It is on going IPA project in the MoEPP for de
0.5
1
0
0
1
0
No information yet
see supporting documeLe problme de prenni
0.5
0.5
N/A
Track payment by name
0
0
*For Sanitation -The Re*The monitoring mechani
1
0
Through Government ofUrban water supply for
0.5
1
0.5
0.5
Tariff collected is ina There is existence of
1
1
Tal como surge de las pOSE y la Intendencia d
1
1
Unelco provide water to Port Vila on a cost recovery basis. Public Works Department provide water to 3 other urb
- Urban sanitation: Acc Data is not available
1
1
The tariff plan which h Yes, there is. By the

In General, till 2011, t Urban: Yes, by Performa
For rural water there i All local authorities h
0
0
0.5
0
0
0.5
D5ii. Are there

D5ii. Are there
D5iii. Are there
D5iii. Are there
specific measures specific measures specific measures specific measures
in the financing
in the financing
in the financing
in the financing
plan to target
plan to target
plan to target
plan to target
resources to
resources to
resources to
resources to
reduce disparity reduce disparity reduce disparity reduce disparity
between formal 1 between formal 1 between rich and0 between rich and0
urban, peri-urban1 urban, peri-urban1 poor in terms of1 poor in terms of1
0.5 access and levels
0.5
and slums in 0.5
and slums in 0.5 access and levels
terms of access 1 terms of access 1
of service in 1
of service in 1
1 drinking-water? 1
and levels of 1
and levels of 0.5
sanitation?
1
1
service in
service in
0
0
0
1
sanitation?
drinking-water?
0
0.5
0.5
0.5
0
0
0.5
0
1
0
0.5
0.5
0
0
0.5
1
1
0.5
0.5
0
0
0.5
1
0
0.5
0.5
0
0
0.5
1
1
0
1
0
0.5
0.5
0
0.5
0.5
0
1
0.5
0
0
0
1
0
1
0.5
1
0.5
0.5
0
0.5
1
0.5
1
0.5
0.5
0
0.5
1
1
0
0
0
0
0.5
1
0.5
0
0
0
1
0.5
0.5
0
0
0.5
0.5
0
0
0.5
0
0
0.5
0.5
0
0
0.5
0
nd all wastewater is treated on-site.
0
1
0
0
0.5
0
1
0
done of collected information.
0.5
0.5
1
0.5
1
0.5
0.5
0.5
0.5
0.5
0
1
0.5
0
0
0
0.5
0
0.5
1
0.5
0.5
1
0
0
0
0.5
0
0.5
0
0
0.5
0.5
0.5
0.5
0
0
1
0
1
0
0
0
1
0
0
0
0
0
1
0
1
0.5
1
0
1
0
0
1
0
1
0.5
1
0
0
0
0.5
0.5
0
0
0.5
0
0
0.5
0.5
0
0
0.5
0
0
0.5
0.5
0
0
0
0.5
0.5
0
1
1
0
0
1
0
1
0.5
1
0
0.5
0
W / HYA / MORM / MOH

0
1
0
1
0
0
0.5
1
0
1
0.5
0.5
0
0.5
0
1
0
1
0
1
0
0
0.5
1
0
1
0.5
0.5
0
1
1
0
0
0.5
0
1
0.5
0.5
0.5
0.5
0
0
0
0
1
0
1
0
0.5
0.5
0.5
0.5
0
0
0.5
0.5
0
0
0
0.5
1
1
1
1
ent provide water to 3 other urban centres in Vanuatu ??????? cost recovery or govt funded????? Utilities Regulatory Auth
0
0
1
1
0
0
0.5
0
0
0.5
0
0
0.5
0
0
0.5
D5iv. Are there

D5iv. Are there
D5iv. If other
D5v. For each
specific measures specific measures disparities are
listed above,
in the financing
in the financing targeted, please please describe
plan to target
plan to target
describe.
the measure
resources to
resources to
taken to reduce
reduce other
reduce other
inequities in
disparities in
disparities in
access
and levels
MRRD is responsible foIn
Afghanistan
most of t
access and levels access and levels
of service. Please
of service in
of service in
provide a
sanitation?
drinking-water? No
reference and/or
1
1 Remote or hard to reacThe situation
of water
link to the
1
1 For some groups, includi-relevant
Providing piped
wate
section
0.5 Cest seulement au nive
Lireinetthe
exploiter
la
financest
Resource
Allocation Fr
plan.
0
0 LA CONSTITUCION POLIEL PLAN SECTORIAL, CON
1
1
0.5
1 Disparidades entre regiO artigo 4 da Lei N

1 Disparit entre les comLes mesures prises sont
0.5 Handicaps, Enfants de-GUICHET
l
EAU ET ASSAIN
The urban water supply
La construction des for
La stratgie sectoriell
El Programa de Agua Potable Rural se basa
0.5
0
0
0.5
0.5
0
0
0.5
0 Le Congo ne prend pas en compte les diffrente

1
Senior citizen and disa
Se cuenta con programas
Mediante el programa de
Ver Poltica Nacional Hi
Branchement subventio
0 Genre : Toilettes spcifStructure tarifaire qui
Informes ODM, Latinosa
I. More investment is go
Financial analysis is do
0 Gender issue is addres The government of Ethio
0
WAF have an informal po
0 Mesure de gratuit pour les populations con
Mobilisation of donor
0.5 Affordability schemes is provided only for
0.5 Other disparities targe For iii above, Ghana
0
0 A nivel nacional, os Planos, estrategias e o
0.5
0
0.5 Se aplican subsidios fo De acuerdo al PLANAP,
0.5
0.5
0.5
Before conducting a fo
Citizens have the right
Block tariffs, provisio
While access to improve
Specific Social Strateg
0
0
All areas provided with
0
Le document de stratgi
0
0
1
0
1
0.5
1
0
0
0
0.5
0
0
0.5
-Il ya des projets rura

1 El gobierno federal adoLa atencin a zonas pri
0
1 Inter regional disparitieDisparities are compensa
1 Disparity based on the This disparity is refle
No.
According to Union (Ce
0.5 Rremote/hard to reach In Second Small Towns W
1
En zone urbaine : branc
Not applicable
0
0
El sistema de subsidios por ingresos se aplic
http://www.neda.gov.p
0
A special measures in f
0.5
LEtat a dvelopp uneDans les programmes de
0
0
The Principle of equity
National infrastructure
The specific allocation
1
1
Water tariff equal for

Financing plans do not
0
No information yet
0.5
* Disparity between rur

0.5 The Peace,Recovery Development Programme
Subsidies for the poor
Las medidas tomadas est

???? Utilities Regulatory Authority have responsibility to ensure that water and power prices are a
0
There is a difference i
0
0
0
0
Actually there are no i

i. For Rural, governme
Question D6
Question D7
D6a. Are there

D6b. Are there
D6c. Please
D7a. What is the
financial schemes financial schemes provide examples percentage of
to make access to to make access to of affordability
official donor
sanitation more
drinking-water
schemes in use
capital
affordable for
supply more
and the scope of commitments for
disadvantaged
affordable for
coverage for
urban sanitation
groups?
utilized (three- 0
0 disadvantaged 0 these schemes.
0.5
groups? 0.5 Os custos so subencio year average)? 0
1
1
1
0.5
0
0.5
0
1
1
0
0
0
0.5
0.5
de Agua Potable Rural se basa en
1
0
0.5
0.5
1
0.5
0.5
1
1
0
0.5
0.5
0
0
0.5
0.5
0.5
0
0.5
1 FINANCIAMIENTOS ENHOSA PROARSA, PROYECTO HIDRICO NORTE

1 Benefits to refugees
1
1 The programs are includ
1
0.5 For some groups of popul
1
1 Nant
0.5
1 For rural sanitation pr
1
0 NO EXISTE UN PLAN NA
0
For Water Supply its block tariffs and voucher schemes (prepaid)
1 Tanto os prestadores de
0
1 Pour lassainissement,
1
0.5 Programme WASH UNICEF
0.5
0 There are some non-gove
1
0 Projet de connexion de
0
0.5 Il existe des tarifs pr
0
0.5 DSRP
0.5
1 Aparte del propio Programa de Agua Potable Ru
1
0
0 Pas de distinction de g
1
0.5 Refer do D5 - Senior ci
1
0.5 - Fondos FODESAF para la construccin de infraestructura rural en
1 Se aplica un programa n
0
1 Branchement subventio
0.5
0.5 Milieu urbain : tarif c
0
1 Boletn Estadstico de
0.5 Wherever exists is by g
0 All the costs of water
0.5 As it is mentioned abov
1 WAF have an informal po
0.5
0.5 Reduced water connecti
0.5 Affordability schemes
0.5 Ghana has a lifeline t
1 - Le systme de tarific
0
0.5
0
1
1
1
1
0
1
0.5
1
1
0
0
0
0
1
0.5
0.5
0
0.5
0
1
0
1
0.5
0.5
0
0
1
0
1
0.5
0.5
1
1
0
0
0.5
0.5
1
0
0
0
0.5
0
0.5
1
0
1
1
0
0
0.5
1
0.5
1
1
0.5
1
0
1
0
1
0
1
1 See additional informat
0.5 according to item (d) o
1 Water is subsidized for
0
0.5
1
0.5
0.5
0.5
Poor Remote or inaccessible areas People with disabilities
0.5 Rural Sanitation: The a
0.5
0
0
1 The Maseru Wastewater p
1
0
1
1 Law on Social Aid for L
1
0.5 En se rfrant aux diff
0
0.5
0
0
1
1
1 En cada municipio existen tarifas diferenciadas en usuarios doms
0
0.5
1 Payment facilities for
0.5
1 Subsidized water tarif
1
0.5
0
0.5 In Second Small Towns W
0
1 Branchements promotion
0.5
0 Nil
1
0
0
1
0.5
0.5
0.5 Decreto 3617/04 para l
0.5
1 - Subsidio para acceso
1
0
0.5
0 None
1
0
1
1 Exemple de programmes d
1
0 The financial schemes
0.5
0.5 There is a free health
0.5
1 Free basic water (6kl/household per month) and free basic sanitati
0 The tariff system is fix
0.5
1 Samurdhi scheme Cha
1
1 According to the govern
0
0
0
0 In the Republic of Taji
1
1
0.5
0.5 Ministry of Public Work
1
0.5 Tranche sociale tarifai
0.5
1 Arrange payment to pa
0
1 -The subsidies for indi
1
1 Establishment of a Publ
1
1 The legislation ensures availability of all utility services to the poo
0 None
0.5
1 Los prestadores de servicio OSE e Intendencia de Montevideo cuen
0
1
1 Incentive credit from V
1
0.5
0
0.5
0.5 In the tariff plan it is

0 * If all disadvantaged
0.5 Use of voucher schemes
1
0
1
D7b. What is the D7c. What is the D7d. What is the

D7e. If donor,
percentage of
percentage of
percentage of
capital
official donor
official donor
official donor
commitments
capital
capital
capital
were undercommitments for commitments for commitments for
utilized, what
rural sanitation
urban drinkingrural drinkingis/was the
utilized (three- 0 water utilized 0 water utilized 0 Example:
greatestweproblem
have commi
year average)? 0
(three-year 0
(three-year 0 in using funds?
SA, PROYECTO HIDRICO NORTE GRANDE
II PARA POBLACIONESaverage)?
INDIGENAS INFRAESTRUCTURA P/ VIVIE
average)?
1
1
1 No
1 Targets are fulfilled. D
0.5
1
0
1
1
1
0.5
1
0
0.5
1
1
1
1
0
1
0.5
1
1
0.5
0
0
1
1
0.5
1
1
1
0.5
1
1
0.5
0
0.5
0.5 There are not enough co
1
1 Even though the utiliza
1 Overall, funding for WA
0 Lenteur dans la proced
1
0.5
0.5 Late releases
1
1
0
0.5 La lenteur administrativ

1
0 LOS MECANISMOS O PR
d voucher schemes (prepaid)
None for WASH programmes as Botswana is
0
0
0 Nos ltimos 7 anos o g
0.5
1
0.5
0.5
0.5
0.5 Longues procdures d
1
1
1
0
1
1 La complexit des proc
0
0.5
0 Le systme de dboursem
0.5
0.5
0 Les ramnagements bud
0
0
0
0
0
0.5
0.5
0.5
1
1
1
cin de infraestructura rural en agua. - Las ASADAS estn exentas de pago de imp
Costa Rica, en los lti
0
0
0
0.5
1
1 100% des fonds allous
0
0
0 Lourdeur de mcanisme d
0.5
0.5
0.5 De acuerdo al PLANAP, p
0
0.5
0.5
0
0.5
0.5
1
0.5
0.5 Problems facing utilizi
0.5
0.5
0
1
0
1
0
0.5
0
1
1
1
0
People with disabilities
1 Funding release proced

1 Water supply in rural area. The government
0.5 - Becoming the unreali
0
1
0
1 EU COHESION FUND 20
0 Voici les documents de
0
0.5
0.5 Les procdures de dca
1
1
1
ferenciadas en usuarios domsticos de acuerdo al nivel socioeconmico, personas discapacitadas, adultos mayores, zonas
0.5
0
0
0.5
0.5 Among the handicaps to
1
1
1 There are delays on bi
0
0
0 Insufficient sustainabili
1
0.5
1 Lengthy administrative
0.5
0.5
0.5 - procdures de mise
1
1
1 Stringent Conditionalit
1
1
1
0
0.5
0.5 Los fondos externos co
0.5
0.5
0.5
1
1
1
0.5
0.5
0.5
1
1
1 a) Insufficient human a
1
1
1
1
1
1
0
0.5
0 -Permitting issue -Land
0.5
0.5
1 In the case of Rural Wa
r month) and free basic sanitation (basic level, usually a VIP) is provided to the This is not monitored.
0.5
0.5
0.5
1
1
1
0
1
1 Lack of rational used o
0
0
0
1
1
1 In total , for past 3 y
1
0.5
0
1
1
1
0.5
0.5
0.5 La sous-utilisation des
0
0
0.5
0
0 For drinking water -For
1
1
1 -For FY2012/13, DANIDA
of all utility services to the poor through the provision of state aid in the form of housing-term subsidi
0.5
0.5
0.5 Most of funds are not t
ntendencia de Montevideo cuentan con medidas para qu
0.5
1
1
1
1
1
1
1
0
1
0.5
0
1
0.5 The commitments are uti

0 The main problems of t
1
Question D8
D8a. What is the D8b. What is the D8c. What is the D8d. What is the
percentage of
percentage of
percentage of
percentage of
domestic
domestic
domestic
domestic
commitments for commitments for commitments for commitments for
urban sanitation rural sanitation
urban drinkingrural drinkingutilized (threeutilized (threewater utilized
water utilized
year average)?
(three-year 0.5
(three-year 0.5
0.5 year average)?
0.5
0
0
0
0
average)?
average)?
1
1
1
1
1
1
1
1
1
1
1
1
0.5
0.5
0.5
1
1
1
0
1
0.5
SH programmes as Botswana is considered to be a middle-income country.
0
0
0
1
1
1
1
1
1
1
1
1
0.5
0.5
1
1
0
1
1
1
1
1
1
1
1
0.5
1
1
0
1
1
1
1
0.5
1
0
1
1
0.5
1
0.5
0
0
0.5
1
0.5
1
0.5
0
0
1
1
0.5
1
1
0
0
1
1
0.5
1
1
0
1
1
1
1
1
0.5
1
1
1
0.5
1
0.5
1
1
1
1
1
0
1
1
1
0.5
1
0.5
1
0
1
0.5
1
0.5
1
1
0
0.5
1
0.5
1
0
1
1
1
0.5
1
1
0
0.5
1
0.5
0.5
1
1
0.5
0.5
1
1
1
0.5
0.5
1
1
0.5
0.5
1
1
1
0.5
0.5
0.5
0.5
0.5
y in rural area. The government of the Kyrgyz Republic in the beginning of the current century signed t
0
0
0
0
1
1
1
1
1
1
1
1
0
0
1
0
0
0
0
0
1
1
1
1
1
1
1
1
1
1
itadas, adultos mayores, zonas urbanas, periurbanas y rurales. Este rubro se califica como de uso gene
0
0
0
0
1
1
1
1
1
1
1
0
0
0.5
0.5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0.5
0
0.5
1
1
1
1
0
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1
0.5
1
1
0.5
0
0.5
0
0.5
0.5
0.5
1
1
1
1
1
0
0
0
0
1
1
1
1
0
0
1
1
1
1
1
1
1
1
1
1
0
0
1
0
1
0.5
0.5
0.5
0.5
0.5
0.5
0.5
1
1
1
1
1
0
0.5
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0.5
0
0
0.5
0
0
0.5
0
0
0.5
0
Question D9
D8e. If
D9a. Please
D9a. Please
D9a. Please
applicable, were indicate the total
indicate the
indicate the
the following
number of donors number of donors number of donors
problematic in
involved in
in sanitation
in sanitation
terms of
sanitation.
allocating funding
using direct
spending the
through a signed funding to sector
allocated
funds:
agreement 2
not through 5
Example:
when
a water s
7
Os procedimentos
a) funding de liberao dos recursos f responsive to 2 national budget.
release
government
8 defined priorities.
8
8
procedures are
1.
case of GOB
13
9
4
tooInlengthy,
or;fund
b)
timeframe to
a)
procdures
troptoo
lour
19
11
spend
budget
2
2
0
short. Please
LOS
PROCEDIMIENTOS
11
11
describe
other
types of
Visando
gesto eficiente
dos recursos pblicos, as regras de financiamento pblico pelo Governo Federal cond
bottlenecks,
if
Procdures
trop
lentes
14
14
2
they exist.
procdures trop lentes de mise dispositio
10
10
The national budget aApproximately 35
Approximately 35
Approximately 30
Procdure trop complexe doctroi du march et trop lente pour la mise disposition des fonds.
Les principaux problme
10
10
10
Lenteur dans les dcais
5
10
10
Los operadores sufren de procedimientos complicados para la liberacin de fondos. As tramitologa complicada
Capacidades constructiv
2
2
Procdure trop lente d
4
4
4
4
4
1
1
Even though the domesti
5
4
1
Identified bottlenecks are problematic. Insufficient preparatory work/ poor project planning delays financing. D
Lenteur dans la proced
5
5
5
Although the problem i
4
4
Late release of the funds Non- release of the annual budgetary allocation which in turn delays the project im
a) procdures trop lent
7
7
4
Ausencia total de fina
12 Totalidade dos doadoreTotalidade dos doadores
De acuerdo a la SEFIN,
Water Authority of Jord
13
30
30
12
12
Both a,b and other bottlenecks eg. institutional governance

For the rural areas the
4
In the government budge
15
10
Not applicable
3
The problem has been la
3
a et b Voici les docume
12
3
3
48
3
3
43
Les procdures de mise disposition des fonds sont lentes. Le retard dans le payement des prestataires au nive
procdures trop lentes
4
4
Informacin no disponib
ND
ND
5
5
10
10
10
Bureaucratic procedur
12
12
8
No problem
Nil
5
3
2
7
7
a) Irregular release of
10
10
10
No problems
1
1
29
7
22
3
3
5
4
4
Release of funds is too
3
3
Main problems in terms
12
12
15
15
La longueur des procdu
7
6
-The time frame to spen
6
6
Timeliness of disbursement of funds have been a problem for the Local Councils, also Central government alloca
There is only an overall water + sanitation expenditure in rural and urban areas figure provided by National Tre
Due to meagre resources
10
10
10
No
5
5
Some times incomplete submission of finance proposal delay the implementation of activities.
2
Procdures trop lentes
2
9
8
9
2
2
9
-For the urban water supply, about 20% of the funds engaged on the national budget have been used. -For drink
-During the FY2012/13,
7
6
1
Tools stimulating regional development envisaged by the Law of Ukraine "On the promotion of regional developm
It should be noted that
7
3
4
OSE y la Intendencia d
1
1
5
In some cases the propo

* The figure is just es
What is released by Min
19
6
10
19
6
10
19
8
D9a. Please
D9a. Please
Db. Please
D9b. Please
indicate the
indicate the
indicate the total
indicate the
number of donors number of donors number of donors number of donors
in sanitation
in sanitation
involved in
in drinking-water
using targeted
using general
drinking-water. allocating funding
budget support
budget support
through a signed
for the sector 0
with specific 0
agreement 2
7
(basket funding).
objectives or
responsive to 3
performance
government
8 indicators for the8
8 defined priorities.
8
13
9
sector.
x
0
11
2
11
22
6
11
19
6
11
lico pelo Governo Federal condicionam o repasse dos recursos execuo do contratado. Contudo, em funo do atual gap
5
11
19
19
10
NA
approximately 5
Approximately 50
Approximately 20
on des fonds.
10
10
5
10
10
10
os. As tramitologa complicada para la recalificacin de tarifas, ingreso de los fondos nuevos y desfase durante el ao pres
10
10
0
ct planning delays financing. Delays caused by unfav

0
0
15
15
4
2
1
5
1
2
4
2
1
5
2
4
4
ch in turn delays the project implementation E.g. Expected commitments have not been forthcoming for this whole year.
0
0
10
10
os doadores
12 Totalidade dos doadore
13
30
30
30
12
12
12
10
6
0
0
0
0
10
7
15
14
3
3
48
ement des prestataires au niveau du trsor public (eau)
11
7
ND
3 : UE, BAD and BIRD 2 : UE and BIRD

4
12
2
3
7
ND
8
14
12
5
14
12
5
15
10
3
15
10
29
4
7
4
8
12
15
11
6
7
4
Nil
2
1
3
4
5
12
2
4
8
12
15
10
6
also Central government allocation on WASH to the councils is very Small.

123,719.00
figure provided by National Treasury, namely 75% of allocation in 2011/12 and 88% in 2012/13. This is ascribed to 2 fact
10
10
17
17
n of activities.
2
18
18
3
0
0
9
9
13
8
dget have been used. -For drinking water in rural areas,

6
6
6
7
7
6
promotion of regional development". Introduction Program to Overcome depressed areas by providing relevant costs in the
0
0
11
6
1
5
6
2
19
6
10
19
6
10
D9b. Please
D9b. Please
D9b. Please
Dc. Please
indicate the
indicate the
indicate the
indicate the total
in drinking-water in drinking-water in drinking-water
involved in
using direct
using targeted
using general
hygiene.
funding to sector budget support
budget support
not through 5 for the sector 0
with specific 0
2
national budget. (basket funding).
objectives or
performance
8
8 indicators for the8
4
13
sector.
x
0
0
11
6
11
0
ontudo, em funo do atual gap de mo-de-obra, que resulta em dficit de capacidades institucionais instaladas, tanto par
6
5
11
14
10
Approximately 45
NA
Approximately 5
Approximately 10
10
10
s y desfase durante el ao presupuestario para hacer uso del dinero durante el mismo periodo de cuando se hace esa reca
1
4 WASH / 7
5
5
5
10
4
2
2
4
1
5
orthcoming for this whole year.

3
Totalidade dos doadores
IDEM
12
12
10
1
3
3
0
0
13
30
30
2
10
7
15
43
0
0
0
3
48
11
2
ND
6
14
8
12
12
Nil
2
2
7
10
10
22
4
4
12
2
29
3
3
3
0
4
15
6
6
2/13. This is ascribed to 2 factors: a) inadequate advance planning means that municipalities are unable to fully spend th
10
10
13
3
9
3
0
8
1
7
10
6
1
1
1
6
7
7
y providing relevant costs in the state budget. There is a need for a comprehensive inventory and analysis of the sources of
5
6
0
7
1
5
6
2
10
10
D9c. Please
D9c. Please
D9c. Please
D9c. Please
indicate the
indicate the
indicate the
indicate the
in hygiene
in hygiene using in hygiene using in hygiene using
allocating funding direct funding to targeted budget general budget
through a signed
sector not
support for the
support with
agreement 1 through national1 sector (basket 0
specific
0
responsive to 2
budget.
funding).
objectives or
government
performance
defined priorities.
indicators for the
9
4
sector.
x
19
0
11
0
itucionais instaladas, tanto para formulao quanto execuo dos projetos, os recursos disponveis no governo federal n
14
2
5
11
10
10
NA
NA
NA
NA
10
odo de cuando se hace esa recalificacin.

1
4
10
IDEM
4
8
4
2
0
0
2
4
1
4
1
1
IDEM
12
30
2
1
30
0
3
0
3
0
0
0
0
43
3
2
12
7
10
10
22
ND
5
12
3
3
0
2
15
6
6
2
4
ies are unable to fully spend their allocated budgets in time, b) lack of municipal capacity to do sup
10
10
1
7
1
1
6
1
6
7
y and analysis of the sources of public funds to the regions for the purposes of regional development across all procuring e
3
4
0
0
10
10
8
Question D101
D9d. Please
D10a. Do you
D10b. Do you
D10c. Do you
provide
estimate that
estimate that
estimate that
information on
financing
financing
financing
difficulties in the
allocated to
allocated to rural
allocated to
coordination and urban sanitation
sanitation
urban drinkingchanneling of
improvements
improvements
water supply
external
The
external funds.
fund from are sufficient to
0.5 are sufficient to
0.5 improvements0.5
Dificuldades na harmon
meet MDG 0.5
meet MDG 0.5 are sufficient to 1
0
0
1
targets?
targets?
meet MDG
1
1
1
targets?
External funding those

0
0
No difficulties
0
0
Lenteur administrative
0
0
Excellent fund channel
0
0
EL MMAYA TRABAJA CO
1
1
Information can be obtained from Ministry of finance planning office
onveis no governo federal n
1
1
Retard dans la ratificat
1
0.5
Procdures dexonrat
0
0
Lack of comprehensive
1
1
Absence dinstitution o
0
0
La RCA dispose dun sys
0
0
Le dcaissement li au
1
1
0
0
0
1
0
1
1
0
1
0.5
0
1
1
0.5
1
1
0
0
0
0
Demoras en la adquisicin de importaciones por restricciones del bloqueo econmico
0
0
Plusieurs centres de c
0
0
1
1
1
0.5
El nmero de donantes
1
0
1
0
1
0
0
0
0.5
0
1
0
Il existe une lenteur p

Donor funding is done
Different donors reques

The coordination betwee
PTF : Union europenn
European Bank of Reco
Sector-wide approach (
Procdure de financeme
O Ministrio da Econom
1
0.5
1
0
0
0
0
0
0.5
0
1
0
1
0.5
1
0
0
0
0
0
0.5
0
0.5
0
0
0
(*) Existen convenios f
All of stakeholders hav
0.5
1
0.5
1
0.5
0
0
0
0
0
Difficulties encounter
- There is no any stric

1. Bilateral cooperatio
Number of donors invol
In most instances the m
EU COHESION FUND 2007-2013 YEARS
La non coordination du
Existen ejemplos de do
Several Donors are beg
Late fund release by so
Donors are more incline
- Procdures de mise
Weak institutional co
NO problems
AECID, BID, OPS/OMS y T
8 (ADB, WB, JICA, GIZ,

Insufficient coordinati
There is no proper Coo
Les donateurs pour le s
The time frame to prepa
Check AfP
South Africa no longer
Overwhelming engagem
0
0
0
0
0.5
0
1
0
0.5
0
0.5
0
1
0
0.5
0
1
0
0
0.5
0
0
0
1
0
0
0.5
0
1
0.5
1
0.5
1
0.5
0
0
0
0.5
0
0
0
0
0
0.5
0
0
0.5
0.5
0
0
1
0
0
0.5
0.5
0
0
0.5
0
0
0
1
0
0
0
0
0.5
1
1
1
0.5
0
0.5
0.5
0
0
0
0.5
0
1
0.5
1
0.5
0
0
0.5
0
1
0
1
1
1
0.5
0.5
0.5
1
0
0
1
0
0
0.5
0
0
0
0.5
1
0.5
No joint planning amon
0
0
0
Le ministre en charge
0
0
0.5
1
1
1
In the case of parallel
1
1
1
-Differences in accounti
0
0
0.5
elopment across all procuring entities.
0
0
0
0
0
0
Aclaraciones a D9 Es necesario tener en cuenta lo sealado en preguntas anteriores en relacin a las donacione
All donor funds are man
0
0
1
0.5
1
Coordination meetings t
* After updating the na
0
0
0
0
0
0
0
0
0
Question D11 - Annual WASH expenditure (all source
D10d. Do you
Year
estimate that
financing
allocated to rural
drinking-water
supply
improvements0.5 2010,2011, 2012
are sufficient to 1
0
meet MDG
1
targets?
0
0 July 2012 to June 2013
0
0 2012
1 July 2012 June 2013
0.5
2013
1 2011
0.5 2012
0
1 2010-2012
1
0
1
Total (US$
millions)
Drinking-water
29
12
473
351
59
9
163
50
19,605
96
11,106
72
190
136
1
2012
6,205
1 (2010:16.000); (2011:4.000);(2012: 4000)
148
0
0.5
0
0 2012
1
0 2013-2014
1
0 2012
0.5 2012
0
0 2012
0 2012
0.5 2012
0
0.5
0
2012
65
114
24
-5
2011
2012
295
13
265
132
31
130
21
186
85
179
11
0 2012
1
0.5 2011
1 2012
1 2012
1
0.5 2011/2012
2012 -2013
0
0.5
0.5 2010/11, 2011/12 and 2012/13
0 2013
0
2011
0
0.5
0
0.5
0 2012
1 2012
0.5
2012
0 2010-2013(Averagely)
0.5
2012
0.5 2012
0 2013
1 2012
0 2011-12
0.5
2011
1
0.5 Periodo 2005 - 2010
0
0.5 2012
0.5 2011/2012 Financial Year
1
2012
0 2013
0
1
0
0
2012
0
0 2012
0.5
0
1 2012
0.5
1 Average of 2010-2011
0.5
0
0
ores en relacin a las donaciones.(2011) 1 U$S - $ 19.9
0
1 2012
51
1,407
614
1,011
32
298
12
60
42
33
2
1,256
98
134
50
808
116
1,678
544
556
523
91
62
114
51
21
12
533
341
557
347
0
0
0
2013
106
ASH expenditure (all sources) (US$ millions)
Sanitation
Hygiene
promotion
Not allocable
110
11
Household Tariffs
12
45
8
0
3
42
5,309
24
1,218
44
34
17,048
6
4,976
18
22
225
2
2
10
115
20
396
778
253
19
18
16
448
844
3
25
18
4,390
94
99
33
3,806
28
1,200
587
190
302
115
95
448
Question D11 Funding sources (US$ millions)
Household selfsupply
Central
government
Regional
government
Local government
133
123
9
1
55
2
41
2,557
29
2
67
432
52
120
678
10
65
77
62
31
19
573
291
55
17
48
51
30
34
12
74
14
44
7
52
30
36
26
5
20
109
310
55
s)
External -Official
development
assistance
20
169
49
4
External - Nongovernment
organizations
Please provide
details on
sources of
financial
information used
to complete Table
D11Table
andD11
anyisdata
3 The
filled in cooperation with MRRD-finance departme
gaps
1.Besides of State capital investments in 2012 amounting to 726.6

3 Main sources of information are Annual Development Plan of centr
Information in the requested form showing the amount of financing
Rapport dexcution du Budget PROGRAMME par Objectif Hygine
Department of National Budget, Ministry of Finance
Detailed investment breakdown provided in comments
53
Fonte principal: Sistema Nacional de Informaes sobre o Saneam

6 Source de donnes: Pour le milieu urbain le rapport dexcution d
136
55 Financial information get from ODA, Donors, PIP, and NGO mappin
Pour les donnes sur les financements externes, le DAD RCA fourn
Les investissements daccs leau potable ont t logiquement o
0
74
Note: priorities can change during service periods, eg. Drought, cy
Plan de Inversiones INRH 2012, Informe de Balance Grupo Empres
Pour la REGIDESO Rapport annuel de la REGIDESO Pour la Directio
12
168
70
0
167
Boletin Estadistico de ANDA 2012: No.34 www.anda.gob.sv

1 Bi-lateral and multilateral agreements with partners
Other data N/A
Finance and Procurement section under Water Supply and Sanitati
0 Financial information was provided from Government Financial Man
Le tableau D11 na pas t rempli car le groupe de travail na pas
Government of The Gambia: Estimates of Revenue and Expenditur
The questionnaire does not fully fit to our country situation and org
The data sources for the above are records (financial reports) of G
39
5 Existe informacin, pero no est desagregada o sistematizada. En
The data available at report BPPSPAM http://www.bppspam.com/in

National funds include government budget, participation bonds (w
71
The Annual Water Sector Review 2011-2012. Government of Keny

See detailed project expenditure breakdown in survey response.
Please apologize, right now no data is available to complete Table
28
27
0
0 Budget framework paper: 2010/11, 2011/12 and 2012/13. WASCO

Liberia WASH Quarterly Reports submission -3rd Quarter Report. w
Comment: It is difficult and incorrect to distinguish the the amount
Voici les documents des rfrences. LUX FINANCIERS 2011 DETAIL
Informacion no disponible
275
60
35
30
58
400
31 PRSP II Report 2011-12; Economic Affairs Division External Aid Ph

5
70
55
The price of the drinking water is defined individually by each pub
101
Los datos, consistente con lo expresado en la pregunta D2, corresp
51
on with MRRD-finance department, Rural water supply, Sanitation and irrigation programme finance unit, Ministry of urban
ents in 2012 amounting to 726.6 million AZN in 2013 funds in the amount of 880.9 million AZN were used for the reconstru
nual Development Plan of central Government of Bangladesh and MTBF. Separate budgets and expenditures in water, sani
showing the amount of financing cannot be provided by the Republic of Belarus. The State Program on water supply and sa
OGRAMME par Objectif Hygine et assainissement de base, Exercice 2012. Lhygine et assainissement de base sont finan
inistry of Finance
ovided in comments
de Informaes sobre o Saneamento Bsico (SNIS) -2011. Fonte secundria: Relatrio do Gasto Pblico (2011 e 2012, em e
urbain le rapport dexcution du budget programme.; Lacunes: il nexiste pas de donnes dsagrges pour lhygine. C
A, Donors, PIP, and NGO mapping survey. -The local level budget is total budget allocated from national budget to commune
ents externes, le DAD RCA fournit les informations jour jusquen 2010 et dbut 2011. Le DAD RCA est sur le site du Minis
u potable ont t logiquement orients par le ministre de lHydraulique Rurale et Urbaine (MHRU) vers les zones rurales,
service periods, eg. Drought, cyclone
orme de Balance Grupo Empresarial de Acueducto y Alcantarillado 2012. No fue posible separar los datos de financiamient
de la REGIDESO Pour la Direction dAssainissement Document du budget Pour lhygine Nombreux de ces rapports donne
No.34 www.anda.gob.sv
ents with partners
under Water Supply and Sanitation Management Unit in the Ministry of Water and Energy and also Finance and Procuremen
from Government Financial Management System (FMIS), Ministry of Strategic Planning and Ministry of Finance.
car le groupe de travail na pas pu disposer de la loi de rglement 2011 ou encore du compte administratif de lEtat de lan
ates of Revenue and Expenditure YEAR 2012. There are data gaps with respect to the contribution of NGOs who are active
to our country situation and organization especially in the field of finance data collection and national reporting. Informa
e records (financial reports) of Ghana Water Company Ltd (GWCL) and Community Water and Sanitation Agency (CWSA), th
esagregada o sistematizada. En el PLANAP (2013), Pg.42, se estima que la inversin en APS en Honduras debera ser del 1
AM http://www.bppspam.com/index.php?option=com_content&view=article&id=678:profile&catid=53:profile&Itemid=53 T
t budget, participation bonds (with government guarantee) and Islamic Development Bank financing (with government gua
011-2012. Government of Kenya Printed estimates

reakdown in survey response.
a is available to complete Table D11, but it is the key table and I hope that we will try our best to fill and complete many b
, 2011/12 and 2012/13. WASCO Management Account. WASCO Physical and financial reports for projects under implemen
bmission -3rd Quarter Report. www.wash-liberia.org/documents Ministry of Finance Aid management Unit www.mof.gov.lr
ct to distinguish the the amount of invested funds to the WASH sector for individual years due to the financial aspects, sinc
s. LUX FINANCIERS 2011 DETAILS Q.D11.xlsxDonnes dsagrges eau, assainissement et hygine ainsi que rural et urbai
Affairs Division External Aid Physical Planning and Housing; WASH Cluster of NGOs The elements of Households level info
defined individually by each public utility. From the price of the water per 1 m3, 22% is used for watering maintenance of th
esado en la pregunta D2, corresponden a los prestadores de servicio: OSE e Intendencia de Montevideo (IM). La informacin
e unit, Ministry of urban development, ministry of education and Ministry of Public health. It is worth mentioning that Minist
e used for the reconstruction of water and sewer systems of the country. Funds amounting 308.4 million AZN was used for
penditures in water, sanitation, hygiene promotion for urban and rural were collected separately. Reviewed the data of relev
m on water supply and sanitation "Clean Water" for 2011-2015 was approved by Resolution of the Council of Ministers on Se
ment de base sont financs globalement et ne spcifie pas les montants allous lhygine ou assainissement de base.BIL
blico (2011 e 2012, em elaborao). Alguns gastos de determinados rgos do Governo Federal no so claramente identifi
rges pour lhygine. Ces donnes sont intgres dans lassainissement.
onal budget to commune level which about USD 3 to 4 million annually depends on the GDP growths, it is not specify how m
A est sur le site du Ministre de lEconomie, du Plan et de la Coopration Internationale (voir ci-haut).
vers les zones rurales, o rside la majorit de la population. On recensait 136 millions deuros (soit environ 89,346 milliar
s datos de financiamiento urbano y rural, por tener programas comunes. Los aranceles de saneamiento fueron estimado c
x de ces rapports donnent des donnes lacunaires pour remplir le tableau; la nomenclature des dpenses est diffrente de
inance and Procurement Directorate in the Ministry of Health and ONE WASHNATIONAL PROGRAM, Fiduciary Risk Assessm
y of Finance.
nistratif de lEtat de lanne 2011. Toute fois la direction gnrale poursuit ses efforts pour obtenir ces documents afin de r
of NGOs who are active in water (8) and sanitation (5). The figures under urban water supply also include sewerage. There
ional reporting. Information was taken from State budget implementation report www.mof.ge/Budget
ation Agency (CWSA), the two lead agencies for urban and rural WASH delivery respectively. There was also input from the
nduras debera ser del 120 millones por ao. (60% del 1% del PIB). De acuerdo a la SEFIN, para el presupuesto del program
=53:profile&Itemid=53 The data for urban area still havent audited. So that, many datas are not available. For instance da
g (with government guarantee) -National funds for rural water include funds for drought, while the funds for rural water res
ll and complete many boxes as possible in the near future, but still need more efforts and technical assistance to this purp
projects under implementation

ent Unit www.mof.gov.lr
he financial aspects, since it depends on the number of the signed contracts, the speed for projects implementation, quality
e ainsi que rural et urbain non disponible pour Madagascar
of Households level information have been extrapolated from PLSM 2011-2012. According to Pakistan Social and Living St
ering maintenance of the public green areas. According to the data from "Study on the Conditions in the Public Communal
ideo (IM). La informacin se ha preparado en base a las siguientes fuentes de Informacin.: - OSE Presupuesto y Ejecuci
h mentioning that Ministry of Urban development affairs does not have enough information about their budget.
million AZN was used for implementation of the State Programme "Socio-economic development of Baku and its settlement
viewed the data of relevant ministries/ national institutions with responsibilities in WASH. In addition for development of sy
ouncil of Ministers on September 15, 2011 1234. This program determines funding for the development of water supply
ainissement de base.BILAN DEXECUTION DU PLAN PREVISIONNEL DE DEVELOPPEMENT DE LENTREPRISE (PPDE) ET DU CO
o so claramente identificados nas fontes acima, em funo da metodologia adotada
s, it is not specify how many budgets was allocated to WASH sector but in practice is very small amount. - The above budg
it environ 89,346 milliards de francs CFA) de projets engags en fin 2010, presque totalement en provenance des bailleurs
iento fueron estimado como 30 por ciento de los de agua.. No incluye financiamiento de inversiones en agua y saneamien
penses est diffrente de celle contenue dans le tableau remplir; les collgues de la Banque centrale contacte cet effe
Fiduciary Risk Assessment Report 9 September 2013,Addis Ababa, Ethiopia
ces documents afin de renseigner cette rubrique ds que possible.

nclude sewerage. There has not been any data collected on households out-of- pocket expenses on water and sanitation w
was also input from the Environmental Health and Sanitation Directorate. In addition to the financial flows indicated above,
presupuesto del programa de inversin pblica para Agua Potable y Saneamiento al 31 de diciembre de 2012, estn asigna
vailable. For instance data for drinking water in rural area.

funds for rural water resources include rural development funds, and 20% from oil, gas and other development resources.
al assistance to this purpose. Nevertheless, it was known somehow but could not clearly put in the tabulation table such as
implementation, quality etc
tan Social and Living Standards Measurement Survey 2011-12, 22% of households (46% in urban areas and 10% in rural a
n the Public Communal Utilities", water supply systems in the cities Stip, Strumica, Ohrid, Kumanovo and Veles are current
Presupuesto y Ejecucin Presupuestal 2011 (Auditoria del Tribunal de Cuentas de la Repblica), Estados Contables Individu
heir budget.
Baku and its settlements"; funds amounting to 615.6 million AZN used for the construction of water and wastewater system
n for development of systematic financial information, Bangladesh could be included in Track Fin study.
opment of water supply and wastewater systems, improvement of reliability of their operation on the territory of the Repu
EPRISE (PPDE) ET DU CONTRAT PLAN ETAT SONEB, Exercice 2012; RAPPORT DEXECUTION DU BUDGET PROGRAMME PAR
mount. - The above budget reported from three key leading ministries comprising of MRD, MIME, and MPWT while other rele
rovenance des bailleurs de fonds internationaux (Source : mission de consultant pour lAFD 2010 cf. Note de Communicatio
es en agua y saneamiento en las Provincias de Artemisa y Mayabeque ni los fondos excepcionales para desastres por cicl
rale contacte cet effet ne nous ont pas fourni les donnes attendues
n water and sanitation which are also significant.
l flows indicated above, there are also a number of organisations providing funding to the WASH sector in Ghana that are n
re de 2012, estn asignados US$.46.0 millones para el Gobierno Central e incluyen fondos nacionales externos. De acuerdo
evelopment resources. - Household tariffs include water and wastewater connection fees and sales of water and wastewat
tabulation table such as source of finance from the development partners, government or public authority, private sector, h
reas and 10% in rural areas) in Pakistan pay for water at an average rate of Pakistan Rupees 193 per month. The Househo
vo and Veles are currently under rehabilitation and reconstruction. The funds are provided as loans and grants. Due to incre
tados Contables Individuales correspondientes al ejercicio finalizado el 31.12.11, Informe de Auditora Independiente e Info
r and wastewater systems in cities and regional centers of the Republic . 2. Part of the financial and credit funds of interna
the territory of the Republic of Belarus. Funds are provided from the: national budgets (not more than 25 % annual fundin
DGET PROGRAMME PAR OBJECTIF 2012 DE LAPPROVISIONNEMENT EN EAU POTABLE EN MILIEU RURAL ET DE LA GESTION D
d MPWT while other relevant ministries couldnt get data.- There is no sector wide approach for WASH sector and many min
f. Note de Communication Publique dOpration (NCO)). En consquence cela a entran un taux daccs en milieu rural qu
para desastres por cicln Sandy INRH Investment Plan 2012, Group Balance Report Water and Sewer Company 2012. It w
ctor in Ghana that are not captured in the official data. These include NGOs such as WaterAid and Simavi.
es externos. De acuerdo al Monitoreo de los Avances del Pas en Agua Potable y Saneamiento (MAPAS 2013): Adicionalmen
s of water and wastewater services.
thority, private sector, households, special support by international embassies, non government organizations, foundations
er month. The Households financing is estimated from PSLM 2011-12 survey findings which is a national representative sam
and grants. Due to increased costs for that investment, the price of the drinking water in these cities is much higher than i
ra Independiente e Informe del Tribunal de Cuentas de la Repblica y aportes del Gerente de Planeamiento y Desarrollo de
d credit funds of international organizations in the amount of 128.0 million AZN was used to design solutions to improve wa
han 25 % annual funding and determined in accordance with the investment program for the next financial year) and local
RAL ET DE LA GESTION DES RESSOURCES EN EAU
SH sector and many ministries related to this sector; moreover it has poor in financial reporting system and financial was tr
accs en milieu rural qui a atteint aujourdhui 48 % contre 33 % en milieu urbain. Pour lassainissement des eaux uses et
wer Company 2012. It was not possible to separate data from urban and rural finance, having common programs. Sanitatio
PAS 2013): Adicionalmente hay fondos de ONGs nacionales e internacionales provenientes de fuentes propias y de los coop
ganizations, foundations , individuals etc..
tional representative sample of 80,000 households.
es is much higher than in other Macedonian cities. Average price for the above mentioned cities is 27,07 MKD/m3 for the h
eamiento y Desarrollo de OSE, Ing. Jorge Rodrguez Zunino. ( http://www.ose.com.uy/descargas/ose_numeros/ejecucion_pre
solutions to improve water supply and sanitation (projects to improve water supply and sewerage systems in the regional
financial year) and local budgets (75% , local executive and regulatory authorities annually ),credit resources of the Interna
tem and financial was treated as confidential. It is noticed that the budget allocated to WASH sector has more focus on soft
ment des eaux uses et des excrtas, aucun projet significatif na t ralis rcemment. En milieu urbain, la Socit Tchad
mon programs. Sanitation tariffs were estimated as 30 percent of water .. Does not include financing investments in water
es propias y de los cooperantes. El sector no recopila esta informacin a nivel nacional, por lo tanto se produjo un estimati
27,07 MKD/m3 for the households and 39,89 MKD/m3 for the industry. For the remaining cities, average price is 11,73 MKD
_numeros/ejecucion_presupuestal_2011.pdf y http://www.ose.com.uy/descargas/ose_numeros/ose_informacin_economica
systems in the regional centers of the Republic). 3. Rehabilitation projects for water and wastewater systems in the regiona
resources of the International Bank for Reconstruction and Development,other sources of funding. Other sources of funding
r has more focus on software than hardware supports.
urbain, la Socit Tchadienne des Eaux (STE) a t rcemment cre par lEtat en sparant les activits eau et lectricit
g investments in water and sanitation in the provinces of Artemisa and Mayabeque or exceptional cyclone disaster funds S
o se produjo un estimativo utilizando informacin de algunas organizaciones y proyectando el total. Aproximadamente USD
rage price is 11,73 MKD/m3 for the households and 24,25 MKD/m3 for the industry. Average price on the national level is 1
informacin_economica_al_31_12_2011.pdf) - Intendencia de Montevideo-Estado de Resultados 2011 para el ejercicio final
er systems in the regional centers of the country with the help of international financial organizations payment interest Aze
Other sources of funding of development of water sector: credit funds of the European Bank for Reconstruction and Develo
ivits eau et lectricit de la Socit Tchadienne de lEau et de lElectricit (STEE), qui ne remplissait plus son rle. Le MHR
cyclone disaster funds Sandy
Aproximadamente USD. 5.0 millones por ao son invertidos por las ONGs, la mayora en proyectos de agua rural. Se conc
on the national level is 19,40 MKD/m3 for the households and 32,07 MKD/m3 for the industry. Even the price of the water is
11 para el ejercicio finalizado el 31/12/2011 y aportes Contadora Claudia Rodriguez. Las fuentes totales de financiamiento
ns payment interest Azerbaijani state was 128 million AZN. 4. In the amount of the State Petroleum Fund 1.8 bln AZN was
construction and Development and the Nordic Investment Bank, and grant funds provided by NDEP (Northern Dimension E
ait plus son rle. Le MHRU est ainsi devenu la nouvelle tutelle de la STE, auparavant assure par le ministre des Mines et d
de agua rural. Se concluye que el pas al ao 2012 corresponde a US$. 51 Millones y depende de un 85.69% de fondos d
the price of the water is not too high (except in the first group of cities) still public utilities have rather low cost revenue co
otales de financiamiento incluyen otros ingresos y disponibilidades de OSE por un monto de 601 millones de pesos. Los fluj
m Fund 1.8 bln AZN was carried out construction of the Samur-Absheron canal and Oguz-Gabala-Baku water main to provide
P (Northern Dimension Environmental Partnership) and SIDA (Swedish Agency for International Technical Assistance) for the
ministre des Mines et de lEnergie Les montants dsagrgs ne sont pas disponibles. Des difficults pour obtenir les rede
un 85.69% de fondos de cooperacin internacional (prstamos y donaciones), para los programas y proyectos de ejecuci
her low cost revenue collecting rate. It varies from 33% in Gostivar up to 78% in Gevgelija. Average cost revenue collecting
llones de pesos. Los flujos financieros correspondientes a la Intendencia de Montevideo (IM) incluyen saneamiento y drena
ku water main to provide drinking water for Greater Baku. Based on official data from the Ministry of Finance, as well as th
nical Assistance) for the project "Belarus: environmental infrastructure project - the first stage", project PRESTO, grant fund
ts pour obtenir les redevances au niveau des mnages - Hydraulique rurale la redevance est variable en fonction du villag
y proyectos de ejecucin de APS, por lo que se evidencia la importancia de la cooperacin internacional en este sector y la
e cost revenue collecting rate is about 55%. Such low cost revenue collecting rates provoke problems in the operation and
en saneamiento y drenaje pluvial pues no se dispone de datos desglosados excepto para los de hogares (aranceles por ser
of Finance, as well as the data of the State Water Company "Azersu"
oject PRESTO, grant funds the John Nurminen Foundation . For example, in 2011 funding for the program "Clean Water" was
ble en fonction du village (300 500 F CFA/mois et par mnage)- Hydraulique urbaine (Chteau deau) la redevance est fo
ional en este sector y la necesidad de que el pas le otorgue la importancia debida y que se refleje en sus planes y proyect
ms in the operation and maintenance of the water supply systems by the public utilities. They are facing shortage of sufficie
gares (aranceles por servicios prestados de saneamiento - 850 Millones de pesos). Corresponde mencionar que una esti
gram "Clean Water" was 28 840 million Belarussian rubles from the republican budget , 75 % of the total funding from loca
eau) la redevance est fonction de la consommation deau du mnage (5 6 personnes) soit une consommation mensuelle
en sus planes y proyectos. (*) En el caso del programa de promocin de la salud dependiente de la Secretara de Salud, m
acing shortage of sufficient funds for successful operation and functioning.
mencionar que una estimacin realizada algunos aos atrs y en proceso de revisin asignaba 70 % del presupuesto del
e total funding from local sources of funding and 88,569 million rubles by credit resources of the International Bank for Reco
nsommation mensuelle variant entre 25 et 30 m3 par mnage (tranche sociale 200 F CFA/m3) - En matire de gestion des
a Secretara de Salud, mencionan que tienen en el presupuesto una partida de Lps. 75,000.00 (aproximadamente US$. 3,60
% del presupuesto del rea a saneamiento y el 30 % al drenaje pluvial. En relacin a OSE solamente pudo obtenerse desg
ernational Bank for Reconstruction and Development .
matire de gestion des petits centres, en labsence de collectivits locales dcentralises, lEtat a mis en place des Cellule
oximadamente US$. 3,600.00), para la estrategia de municipio saludable y que fue ejecutado en los primeros meses del a
te pudo obtenerse desglosado en agua potable y saneamiento los flujos de hogares -aranceles. Los flujos financieros de la
mis en place des Cellules de Conseil et dAppui la Gestion (CCAG). Les oprateurs de ces cellules, finances par le tarif d
s primeros meses del ao 2013. Otras consideraciones de acuerdo al informe MAPAS 2013: En cuanto a financiamiento y de
s flujos financieros de la Intendencia de Montevideo en forma sinttica se indican inmediatamente despus del punto b, lo
s, finances par le tarif de leau, sont des ONG ou bureaux dtudes locaux, slectionns sur appel doffres, qui conseillent
to a financiamiento y desarrollo del sector, (Pg. 17), Honduras an no cuenta con un Marco Presupuestario de Mediano P
despus del punto b, lo correspondiente a agua, a general sin asignar y 787 millones de los aranceles por servicios prestad
doffres, qui conseillent les Associations dUsagers de lEau (AUE).pour exploiter et affermer les petits systmes, en cherch
upuestario de Mediano Plazo (MPMP) para el Sector de Agua y Saneamiento, por lo tanto no dispone de techos presupuesta
les por servicios prestados de saneamiento corresponden a OSE. Los datos de gastos en autoabastecimiento corresponde
tits systmes, en cherchant atteindre lquilibre financier par le tarif.- Par ailleurs, dans la priphrie de NDjamena, laffe
e de techos presupuestarios de ningn tipo. El hecho de que el SANAA, no se haya consolidado como ente de Asistencia Tc
tecimiento corresponden a tramos de colectores provisorios del saneamiento de Montevideo construidos por los interesad
rie de NDjamena, laffermage de systmes dalimentation en eau potable autonomes, sous la tutelle de la Mairie, sur finan
mo ente de Asistencia Tcnica y continue operando sistemas y ejecutando proyectos; que el ERSAPS no haya logrado implem
truidos por los interesados y que son donados a la intendencia de Montevideo, pasando a integrar el Activo Fijo de la IM .Su
lle de la Mairie, sur financement de lAFD, a pour objectif de pallier les insuffisances actuelles de la STE. Ces quipements
no haya logrado implementar las tasas de regulacin para consolidarse y ganar la autonoma necesaria; y que el CONASA
el Activo Fijo de la IM .Surgen tambin de su Estado de Resultados 2011. No se ha podido obtener elementos que permitan
STE. Ces quipements connaissent un rel succs en matire de taux daccs, mais il reste difficile den assurer la prenn
esaria; y que el CONASA sea un interlocutor sectorial dbil, hace que el proceso de desarrollo anual de los presupuestos de
elementos que permitan estimar los gatos en autoabastecimiento de la poblacin que se ha incluido en el punto d de la pre
e den assurer la prennit financire et technique moyen terme. Access to drinking water investments were logically orie
de los presupuestos dependa en gran medida de la Secretara de Salud y la Secretara de Finanzas. En cuanto al Financia
o en el punto d de la pregunta A6. Las transferencias del Gobierno a nivel central provienen del Convenio Intendencia de
ments were logically oriented by the Ministry of Rural and Urban Hydraulics (MHRU) to rural areas, where the majority of th
s. En cuanto al Financiamiento Externo (Pg. 21), SEFIN mantiene un registro de los crditos y donaciones ms important
Convenio Intendencia de Montevideo-Ministerio de Desarrollo Social -FRC(Fondo Rotatorio de Conexiones) y surgen del Esta
where the majority of the population resides. There were 136 million euros (about 89.346 billion CFA francs) projects under
naciones ms importantes para el pas, pero el sector no hace seguimiento ni reporta sobre los fondos externos disponibles
iones) y surgen del Estado de Situacin Patrimonial 2011 de la IM por el ejercicio finalizado el 31/12/2011. 8Data consisten
A francs) projects undertaken in late 2010, almost entirely from the international donors. (Source: mission looking for AFD 2
dos externos disponibles. Esto se debe en parte a que: (i) CONASA todava no realiza actividades en esta rea; (ii) los entes
2/2011. 8Data consistent with the statement in question D2 correspond to service providers: SBI and of Montevideo (IM)). T
mission looking for AFD 2010 see Note of Public Communication Operation (NCO)). Consequently this resulted in a rate of a
n esta rea; (ii) los entes principales del sector no preparan planes o reportes anuales de actividades; y (iii) los cooperante
nd of Montevideo (IM)). The information has been prepared based on the following sources of information.:- SBI - 2011 Budg
is resulted in a rate of access in rural areas which has now reached 48% against 33% in urban areas. For wastewater and e
es; y (iii) los cooperantes no siempre coordinan sus esfuerzos y no reportan consistentemente sobre sus inversiones, prefiri
mation.:- SBI - 2011 Budget and Budget Execution (Audit Court of Auditors of the Republic), Individual Financial Statements f
s. For wastewater and excreta, no significant project was recently completed. In urban areas, the Chadian Water Company
e sus inversiones, prefiriendo llevar a cabo proyectos de manera independiente. Se indica que por lo menos un 20% de las
al Financial Statements for the year ended 31.12.11, Independent Audit Report and Report of the Court of Auditors of the R
hadian Water Company (STE) has recently been established by the State in separating water and electricity activities Chad
o menos un 20% de las donaciones externas no se reportan al gobierno.
ourt of Auditors of the Republic and contributions Planning Manager SBI and Development, Jorge Rodriguez Zunino.(Http://w
electricity activities Chadian Company of Water and Electricity (STEE), which no longer fulfill its role . The MHRU has becom
driguez Zunino.(Http://www.ose.com.uy/descargas/ose_numeros/ejecucion_presupuestal_2011.pdf and http://www.ose.com

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GLAAS 2013-2014 Country survey questionnaire responses

GLAAS 2013-2014 country survey questionnaire (Section A)

If yes, please provide

NATIONAL POLICY AND PLANS

A2. Policy/plan development and implementation: Do national policies and plans ex

e. Urban drinking-water supply

NATIONAL POLICY AND PLANS

Definition of improved services:

ii) Please indicate what types of drinking-water facilities are

Hygiene: Please indicate what types of

SERVICE PROVISION BY INSTITUTIONAL TYPE

Populations served by type of provider: What is the approximate population serv

To keep rural water

Please describe any other significant measures that are specified

Populations living in slums or informal

c. Remote or hard to reach areas

c. Remote or hard to reach areas

(Please check all that apply)

Coordination between actors: Does a formal

Include all ministries and governmental

Include non-governmental stakeholders (e.g.

Apply evidence-based decision-making,

its work on agreed sectoral framework[2] or nat

e. Is the coordination process documented?

Coordinating with non-government organizations: To what extent do NGOs coo

COMMUNITY AND USER PARTICIPATION

Participation procedures: Are there clearly defined procedures in laws or policies f

Public reporting/complaints: Do members of the public served by formal service p

e. Please provide an example of an effective complaint mechanism

f. Please provide an example of a situation(s) where complaint mec

tion or other legislation recognize water and sanitation as a human right?

areas covered by a combined policy or plan)

National policy formally

where coverage target

is expressed (and web

5 below. (to be posted)

proximate population served by the following service provider types?

Not in policy or plan

Yes, and level of implementation is:

Briefly describe the

It is recognized that each respondent country

Level of responsibility in each sector:

body meet or formally interact?

what extent do NGOs coordinate with government institutions?

Number of NGOs participating in central

Extent to which service users participate in planning

Effective complaint mechanism

(less than 25%

Some (between. 2550% population

tion(s) where complaint mechanisms need to be improved.

ment of Ethiopia http://cmpethiopia.files.wordpress.com/2011/11/full-wif.pdf

rovision of water and sanitation?

(Note: If a single policy or plan addresses more than

Plan being fully

Year that coverage

in the policy or plan

nted? (please check all that

. use of Water Safety Plans or asset

e the level of responsibility in each sector. Please add lines or attach

nities in planning programs and

about WASH planning).

ers participate in planning

erning the lack of, or unsatisfactory sanitation and drinking-water services?

satisfaction with responses, etc.)