Technical Note: TN_5.

0_04
Video Card Support in Nextiva Review
Creation Date

May 17, 2006

Created By:

Marie Mukarusine

Approved By:

Eran Wachman

Revision

1.1

PRODUCT(S)

Nextiva 5.0

TYPE OF TECHNICAL NOTE

Defect Resolution

APPLICABLE SOFTWARE
PACKAGE(S)

Nextiva

SUBSYSTEM(S)

Review

SERVER(S)

Review workstation

INCLUDED IN SERVICE PACK

N/A

CHANGE WILL BE
OVERWRITTEN BY FUTURE
UPDATES OR SERVICE PACKS

No

DESCRIPTION

This document offers a list of video cards that are

supported by Nextiva Review. It also describes test
results for video cards that were tested for use in
Nextiva Review.

Guidelines
A number of high-end video cards are not supported in Nextiva Review. This technical note
indicates the models that are supported and presents test results for each card.
In order to qualify, the video card must have at least 128 MB RAM. For details on video card
specifications, refer to the Nextiva Customer Furnished Equipment Guide.

This document contains confidential and proprietary information of Verint Systems Inc. and is protected by copyright
laws and related international treaties. Unauthorized use, duplication, disclosure or modification of this document in
whole or in part without the written consent of Verint Systems Inc. is strictly prohibited.
By providing this document, Verint Systems Inc. is not making any representations regarding the correctness or
completeness of its contents and reserves the right to alter this document at any time without notice.
All marks referenced herein with the or TM symbol are registered trademarks or trademarks of Verint Systems Inc.
or its subsidiaries. All rights reserved. All other marks are trademarks of their respective owners.
2006 Verint Systems Inc. All rights reserved.

Test Results
Tests were conducted on the ATI, Matrox and nVidia model in order to qualify those cards for
use in Nextiva Review. We have also tested the embedded Intel video graphic cards; but thy
all failed the tests since they are specifications.
All the tested ATI models passed the tests. The X800, X1800, and X900 models were not
tested, but since they meet the minimum requirements, we presume that they will pass.
A number of Matrox cards do not meet the minimum specifications. They include: the G400,
G450, and G550. However, the P650, P750 as well as the Parhelia passed the tests.
Tests on the nVidia cards were not conclusive. All the cards that we tested failed. We presume
that the cards that were not tested will also fail the tests.
The following table summarizes the test results:
Models

Series

Tests Results

Comments

ATI
X300 with 128 MB

Passed

X600

Passed

X800

Not tested

Presumed to pass

X1300

Not tested

Presumed to pass

X1600

Passed

X1800-X1900

Passed

X1950

Not tested

Presumed to pass

GeForce 6100, 6200, 6500

Not tested

Presumed to pass
Driver v.93.71

GeForce 6600

Not tested

Presumed to pass
Driver v.93.71

GeForce 6800

Passed

Driver v.93.71

GeForce 7300

Not tested

Presumed to pass
Driver v.93.71

GeForce 7600

Not tested

Presumed to pass
Driver v.93.71

GeForce 7800

Not tested

Presumed to pass
Driver v.93.71

GeForce 7900CS

Passed

Driver v.93.71

GeForce 8800

Not tested

Presumed to pass. Very

expensive, completely
new chipset and new
drivers.

nVidia

Technical Note: Video Card Support for Nextiva Review

Confidential - For internal use only

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Matrox
G400, G450, G550

Failed

P650, P750

Passed

Parhelia

Passed

nVidia Card Specifications

All the nVidia cards failed the tests for multiple view display. Here are the card specifications:

The ForceWare version 84.21 also failed the tests.

Technical Note: Video Card Support for Nextiva Review

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PC Hardware and Software

The processor supports hyper threading with a single core.

System Setup and Conditions
We cannot display tiles side by side in Nextiva Review (or using DirectX SDK DShow tool) if the
following conditions are true:
1. All video tiles use the Microsoft VMR9 Renderer.
2. At least two of the video tiles are scaled from their original dimensions.
3. The PC Intel processor is configured in hyper threading or it is an Intel dual-core processor.
The problem disappears on single core without hyper threading.
4. The graphics card is an nVidia GeForce 6600 or 6800 card with ForceWare 84.21. Though
all cards were not tested, we nevertheless know that the GeForce Fx5200 with ForceWare
78.01 works well. However, the Fx5200 does not work well with the ForceWare driver
84.21.
Notes: The problem is much easier to reproduce with four video tiles.
Problem Description
If the conditions described above are true, the following problems may occur:
1. The video of most tiles flashes white. The frequency is not fixed and depends on the size of
the window. This problem is reproducible; however it may take some time to reproduce.
2. The video tile stops rendering for a while (5 to 10 seconds) before re-starting.
3. After a while, the nVidia video driver crashes and its icon in the bottom right corner
disappears. This behavior was observed only once.
4. When this occurs, the Nextiva Review application crashes.

Technical Note: Video Card Support for Nextiva Review

Confidential - For internal use only

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Illustrations
The following screen captures illustrate the problems.

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Discussion
We are using VMR9 (Direct 3D) for rendering 2D video because Nextiva supports overlay over
up to 16 tiles. The illustrations above do not show any overlay. However, it is possible to use
overlay with VMR7 or DirectDraw directly, but not for multiple video windows. The VMR9, along
with a good graphics card and the appropriate driver, helped us achieve our goal.
Nextiva detects systems that do not support Direct3D; it automatically shifts to DirectShow
and disables overlays. However, for the nVidia card, this problem went undetected since it
supports Direct3D and VMR9.
Looking at the data we have at this stage, we think the problem might be in the new hyper
threading of the nVidia drivers for Direct3D.

Workarounds
At this stage, we have two possible workarounds but none of them should be considered
definitive. While we are still waiting for a fix from nVidia, here is how we can temporary offer a
workaround to our customers:

Disable VMR9 (Direct3D) rendering to remove the overlay feature in Nextiva Review.
This can be done by modifying the registry. This will also remove the overlay capability
since our application will not load the VMR9. To disable VMR9:
1. Open the registry editor: Start>Run, type regedit, then press OK.

Technical Note: Video Card Support for Nextiva Review

Confidential - For internal use only

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2. In the Registry editor, locate the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Loronix\CCTVware\Common
3. Create a new DWORD Value named VMR9Enabled: On the right pane, right-click
then select New> DWORD value. Name it VMR9Enabled. Leave the default
value to 0.

Disable all Direct Draw and Direct3D accelerations by setting the hardware acceleration
slider from the display properties to the middle. To do this:
1. Right-click the Desktop, then select Properties.
2. Click the Advanced button, then select the Troubleshoot tab.
3. Set the Hardware acceleration slider to the middle.

Conclusion
Verint opened a ticket with nVidia to request a fix in the nVidia drivers. In the meantime,
nVidia cards can only be used if the customer is not using overlay in Nextiva Review.
Rollback
1. In the Registry, locate the DWORD Value named VMR9Enabled: On the right pane,
right-click, then select New > DWORD value.
2. Name it VMR9Enabled.
3. Change the DWORD value to enable VMR9 (Direct3D) rendering.

Technical Note: Video Card Support for Nextiva Review

Confidential - For internal use only

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