Documente Academic
Documente Profesional
Documente Cultură
1.1 The Master and all other officers who are assigned immediate
responsibility for embarking and disembarking passengers,
discharging or securing cargo, closing hull openings, or for
passenger management on board this vessel, shall have completed
approved training in passenger safety, cargo safety and hull
integrity as required under section A-V/2, paragraph 4 of the
STCW Code.
1.2 The Master and all other officers who are responsible for the safety
of passengers in emergency situations on board this vessel shall
have completed approved training in crisis management and human
behaviour as specified in section A-V/2, paragraph 5 of the STCW
Code.
1.3 Documentary evidence of such training shall be available on board
the vessel and produced for inspection as required.
SHIP'S
MANAGEMENT
DEPARTMENT
FUNCTIONS
MASTER
CHIEF OFFICERS
CHIEF ENGINEERS
HOTEL MANAGER
DECK
DEPARTMENT
CHIEF OFFICERS
SAFETY &
SECURITY
DECK REPAIR
MAINTENANCE
RADIO STATION
MASTER
&
STAFF
MASTER
OFFICER ON DUTY
DECK OPERATION
&NAVIGATION
PART FUNCTIONS
SECURITY PERSONNEL
RADIO OPERATOR
BOATSWAIN
ABLE SEAMEN
2ND ENGINEER
ENGINE REPAIR
MAINTENANCE
ENGINE
DEPARTMENT
CHIEF
ENGINEERS
HOTEL
ENGINEER ON DUTY
ENGINE OPERATION
CHIEF ELECTRICIAN
EL. OPERATION
ELECTRICIAN
EXECUTIVE CHEF
SENIOR WAITER
EXEC. HOUSEKEEPER
STOREKEEPTER
HOTEL
DEPARTMENT
MANAGEMENT
DIRECTOR
FOOD & BEVERAGE
ACCOMMODATION
WAITERS
PORT CLEARANCE
HOTEL MANAGER
F&B MANAGER
CASINO MANAGER
ASST HOTEL
MANAGERS
OFFICERS
CASINO MANAGER
CASINO & ENTERT.
Purpose
MOTORMEN
FITTERS
REPAIR & MAINTENANCE
ENTERTAINMENT
MANAGER
ENTERTAINMENT STAFF
HR MANAGER
Responsibility
2.2.2.5 Group leaders must ensure that escape ways always remain
free from any blockage.
2.3 As detailed in the Ship's organization chart, administration on
board is divided into three departments:
2.3.1
Deck Department
2.3.2
Engine Department
2.3.3
N. Stairway guides
O. Passenger assistance party
P. Assessment party
2.5 Squad Mustering Locations
Mustering points for the squads/groups mentioned above are:
A. Bridge
B. Engine Control Room
C. Reception (Level 6)
D. Level 7, at funnel area (P & S)
E. Level 6, starboard fire locker #1
F. Level 3 (Garage), fire locker #4
G. Emergency Room (remote operating centre for watertight doors,
level 4)
H. Hospital
I. As per requirement on Muster List
J. As announced
K. Assembly station D (Uppermost level)
L. As per zone
M. As per assembly station
N. As per staircase
O. In lobby, by Reception area
P. Proceed to location of fire
3.2.1
3.2.1.1
Master
Chairman
3.2.1.2
Ship Doctor
Deputy Chairman
3.2.1.3
Member
3.2.1.4
Member
3.2.1.5
Member
3.2.1.6
Member
3.2.1.7
Member
4 Safe Manning
4.1
4.2
Responsibility
4.2.1
Rank
Number
Master
Chief Officer
Deck Officer
Radio Officer*
Chief Engineer
2nd Engineer
Engineer Officer
Able Seaman
Ordinary Seaman
Oiler
2
3
__________________________________
Total
15
5.2 Responsibility
5.2.1
5.2.2
5.2.3
registration,
respective
Department
Heads
or
their
representatives will come to meet the new crew for job orientation.
In addition the Department Head or his/her representative will see
the new crew reading through familiarization documents given by
the Chief Officer. In particular the new crew must mark down
his/her emergency stations on the familiarization card which will
then be posted on the door of his/her cabin. This initial orientation
must be completed before sailing.
7.1.1
7.2 Responsibility
7.2.1
8.1.2
that
all
passengers
possess
the
required
certificates
of
health,
and
any
other
8.1.4
Name
8.1.5
Age
8.1.6
Sex
8.1.7
Nationality
8.1.8
8.1.9
Medical condition
8.2.2
8.2.3
8.2.4
8.2.5
8.2.6
9.1.2
9.1.3
9.1.4
9.1.5
9.1.6
10.2
10.3
The Chief officers and officers deputed by the Master are to take
regular rounds and also ensure that the baggage of passengers is
suitably stowed in their cabins and under their respective bunks
and spaces provided for the same.
10.4
Ship's staff must ensure that passageways are kept clear and
embarkation progresses smoothly and expeditiously.
10.5
10.6
10.7
10.8
Other than hand carry-on luggage, all heavy luggage must have
stickers on baggage for identification with (i) name of the person
(ii) ticket number and (iii) destination.
10.9
11 Crowd Control
11.1
11.2
11.3
Master shall ensure that staff designated for crowd control and
management are in accordance with procedures clearly defined
in muster lists.
11.4
11.4.1
Information on Passengers
12.1
12.2
12.3
12.4
13.2
13.2.2
13.2.3
13.2.4
13.3
13.4
13.5
14.2
14.3
Escape routes are provided for every passenger space and are
arranged so as to provide the most direct possible route to the
passenger muster station. Please refer to the vessels
evacuation plan for details.
14.4
14.5
15 Passenger Guides
15.1
15.2
15.2.1
15.2.2
15.2.3
15.2.4
15.2.5
15.2.6
16
Fire Patrol
16.1
16.2
16.3
16.4
16.5
17
17.2
17.3
17.4
17.5
17.6
17.7
18
18.2
18.3
18.4
18.5
19
19.2
The officers responsible for the training drills will post the
program for safety exercise on the bulletin board. One copy
of the report is to be submitted to the Master.
19.4
19.5
20
Purpose
The purpose of training is to ensure that all employed
personnel onboard obtain suitable knowledge about their
duties in the organization and that they perform their
duties under the required circumstances.
20.2
20.3
20.4
20.5
20.6
20.7
20.7.1
20.7.2
21
Evaluation of Drills
21.1
Purpose
21.2
21.2
Responsibility
21.2.1
22
Waste Handling
22.1
Garbage
22.1.1
Purpose
22.1.2
22.2
Responsibility
22.2.1
22.2.2
22.2.3
22.3
22.3.1
22.3.2
22.3.3
22.3.4
22.3.5
22.3.6
22.3.7
22.4
Sorting
22.4.1
22.4.2
22.4.3
22.5
Disposal Procedure
22.5.1
22.5.2
Before the disposal time, duty crew are to bundle all paper
waste into packages for easy handling as well as to check
all other garbage is sealed properly.
22.5.3
22.5.4
23
Along with your assigned passenger services and duties comes your
safety role.
This informational piece is in no way a final solution or manual for
your safety role, nor does it assign you a specific safety role. This
piece is merely a working tool for you to understand the basics of
safety onboard. The Captain and/or the ship's Safety Officer will
assign your emergency stations and specific duties related to the
safety procedures on board.
Safety on board a passenger ship is different in presentation and
implementation than a cargo vessel, due to the fact that crew and
cargo are not the focus of the safety concern but rather human lives,
the passengers and the crew.
24
CREW
ATTITUDE,
APPEARANCE,
KNOWLEDGE,
ATTITUDE:
It is imperative that crewmembers convey the right attitude to
the passengers not only during an emergency but in their every
working day when in the view of passengers. Passengers will
depend on, and must react to the crewmembers instructions
during the emergency. If the passenger has a sense that the
crewmember is incompetent in his/her work habits, sloppy in
his/her work role, or overly friendly in his/her relationship with
the passenger, the passenger will not have confidence in the
crewmembers ability to assist in an emergency, and may
choose not to listen to this crewmember. This could be a fatal
flaw in the crewmembers role as a safety component in an
emergency situation. Be sharp in your work, be alert in your
relationship with passengers and their needs, and the passenger
will see a professional who they can rely on if an emergency
occurs.
24.2
APPEARANCE:
KNOWLEDGE:
Understanding all of the safety rules, regulations and equipment
is a must for all crewmembers. In an emergency, you may be
the only crewmember who is available to assist a passenger's
life saving situation. You are expected to be able to understand
what the emergency is, what is expected of you, and where you
are supposed to be. Neglecting these functions puts not only
your life, but your fellow crewmembers as well as passengers in
jeopardy.
get to their Muster stations and boat stations and there is no one
there to further assist them in the next safety step this could be a
problem. From the fire fighting equipment to the life boats you
must have enough knowledge to implement the use of this
safety tools if need be. Passengers will ask questions of you
during the cruise which will need to have the answers to. BUT
REMEMBER, your role is not to explain the emergency, that is
the Captain's role, you have to be able to react to the different
types of emergencies and their implication. Fire - collision grounding, which could lead to the abandon ship process. Your
role is to know where the passenger should go during the
various emergency situations and the fastest and safest and
most reliable route to get there.
24.4
DISCIPLINE:
This word can be defined as "the attitude one takes to ensure
order". This is a critical component of the safety procedures
and your reaction to an emergency.
When a potential
COMMITMENT:
PLANNING:
An emergency is only declared when something goes wrong.
In all probability, all procedures during an emergency will not
go according to plan. For example, the exit route you are
directed to send passengers to could be blocked due to fire or
other mishap. You need to plan ahead an alternate route for the
passengers, which means you have to know the ship extremely
well, for access to alternative escape routes. A life raft may end
up inflating upside down, what do you do? A passenger may be
25
25.1
IDENTIFY YOURSELF!
25.2
25.3
25.4
25.5
25.6
25.7
25.8
SOLVE
the
passenger's
complaint
to
the
passenger's
satisfaction!
25.9
25.10
26
26.2
26.3
26.5
26.6
26.7
When you offer and give quality service, passengers are more
likely to:
26.8
26.9
26.10
26.11
26.12
26.13
26.14
Let the
passengers know that you are glad they are cruising with us.
26.15
26.16
26.17
26.18
26.19
26.20
26.21
26.22
having to wait.
26.23
26.24
26.25
26.26
Always provide the passenger with (5) five star service and
attitude.
26.27
26.28
26.29
26.30
Remember
these
three
words
of
service
guidelines:
27
GENERAL:
This Rules and Regulations manual has been established to give
you a guideline of the expectations and operating procedures on
board M/V----------.
27.2
TRAVEL ARRANGEMENTS:
Travel arrangements vary depending on the crewmember, in
your Letter of Agreement or Contract this item is specified.
27.3
EMPLOYMENT CONTRACTS:
Every member of the ship's crew is entitled to and will receive a
Letter of Assignment or Contract. Aboard this vessel, letters of
assignment are issued to marine crew by----------, while other
staff are employed directly by the Owners.
27.4
PASSPORT / VISA:
Your Passport and necessary Visa's are the responsibilities of
the individual crewmember and will be kept secure with the
Port Clearance Officer.
27.5
SIGNING ON / OFF:
CREW PASS:
A "crew identification card" will be issued to you. This is your
official Identification Card / Pass. You must carry it with you
at all times when departing and boarding the ship.
When
27.7
SAFETY PROCEDURES:
You are responsible for making sure that you are supplied with
a life-jacket in your cabin.
27.10
CUSTOMS REGULATIONS:
You will be informed when necessary, during the course of any
voyage or prior to arriving in port, when you may be required to
complete a customs declaration form. Correct and honest details
must be provided on the customs form, especially when you are
about to depart the ship. All crew must obey the customs laws
of the country of port of entry and departure. It is an offense to
give incorrect or false information.
27.11
CABIN ASSIGNMENTS:
A cabin will be allocated to you on board the ship. In most
cases this will be on a shared basis which is a prerequisite of
CABIN INSPECTION:
Cabins will be inspected once per week on a random schedule
during the Captain / Hotel Manager Inspection, and your cabin
is expected to be in compliance with all ship's standards. The
Captain and/or Hotel Manager may also hold a periodic "spot"
inspection as necessary and cabins may be inspected when
demanded by customs authorities at any given time on a day-today basis.
27.13
MEALS:
Meals will be provided in an assigned dining area according to
your department and rank on board at no charge.
The
scheduled meal hours and menu of the day will be posted for
your information in the dining room(s). If your rank entitles
you to dine in the passenger dining room you must always be
RECREATION EQUIPMENT:
Officers and Crew are expected to take care of recreational
equipment supplied for their use.
27.15
MEDICAL ASSISTANCE:
Aboard the ship a certified Doctor and Nurse are always
available at no charge to crewmembers. There are set hours
each day for crew medical visits.
27.17
MAILING PROCEDURES:
You may send and receive mail while aboard the ship. Check
with your department head for the proper address and
procedures for sending and receiving mail.
27.18
TELEPHONE PROCEDURES:
While at sea, you may receive and/or make telephone calls.
However, it is to be borne in mind that Inmarsat telephone calls
at sea are expensive.
27.19
PERSONAL HYGIENE:
Personal hygiene and cleanliness must be practiced by all
crewmembers. The daily habits of personal grooming are to be
religiously followed & practiced.
APPEARANCE:
You will be in the public eye any time you are outside of your
cabin. While outside your cabin and the crew areas, you are
working, unless ashore. Therefore you must be properly attired
and well groomed and present a professional appearance.
Personal Protective Equipment must be always used.
27.20
27.21
NAME BADGE:
Name badges are required to be worn as part of the dress code.
These are supplied by the Hotel Department, and carry the
vessels name. You are to contact your department head during
the sign on procedures to receive your name badge.
27.22
LAUNDRY PRIVILEGES:
As the vessel has no onboard laundry facilities, staff are
permitted to send moderate amounts of laundry ashore at,
through the Hotel dept. This service is offered free of charge to
marine staff, and care must be taken to ensure the privilege is
not misused.
27.23
CO-WORKERS SUPPORT:
As a crewmember of M/V-----------, you are expected to be
supportive of your co-workers. All departments are necessary
for the successful operation of the cruise. Some crewmembers
27.24
COURTESY / ATTITUDES:
All crewmembers must be courteous and polite to all
passengers and co-workers.
PASSENGERS' CABINS:
It is strictly forbidden to enter a passenger cabin. There are no
exceptions to this rule. Any crewmembers found in a passenger
cabin that is not fulfilling a passenger accommodation service,
i.e. (room-service, cabin cleaning) shall be subject to immediate
dismissal.
27.26
PUBLIC AREAS:
Our passengers come first, and will never be denied seating in
public rooms or areas due to occupancy by Crew Members,
shoreside employees and/or officers. Passengers will always be
PORTS OF CALL:
Ports of Call visits and travel are part of the benefits of working
at sea. However, there may be occasions when a visit ashore is
impossible due to berthing and/or anchoring conditions. You
are also subject to the rules and regulations imposed by the
local authorities. These rules must be complied with at all
times.
27.28
SHORE LEAVE:
When off duty, and permission from Head of Department and
conditions permit, you may proceed ashore for shore leave.
Always carry your crew pass and any identification as required
by the country being visited.
should return to the ship a minimum of (1) one hour before the
ship's scheduled departure, and a minimum of (2) two hours
before being expected to be on duty. All crew must show their
crew pass upon boarding the ship. Crew Members are not
allowed to congregate at the passenger gangway areas.
Remember passengers come first.
27.29
CONFIDENTIALITY:
In the course of performing duties, crewmembers may come
into contact with information and materials, which are
confidential. Therefore no information, records or materials
concerning crewmembers, employees, passengers or official
business of M/V --------- may be used, released or discussed
with anyone or agency without proper authorization from the
management.
27.30
SEXUAL HARASSMENT:
It is a standing policy aboard this vessel that crewmembers
should be able to work in an environment free from all forms of
discrimination including sexual harassment. Sexual harassment
is a violation of the company's rules of conduct.
Sexual harassment is defined to include: unwelcome sexual
advances, requests for sexual favors and other verbal or
physical conduct of a sexual nature. It is considered to be
sexual harassment when; 1) submission to such conduct is made
27.32
27.33
LANGUAGE ON BOARD:
The command language on board this vessel is English. Most
of our passengers will speak one or more Chinese dialects,
though some may speak English. If you do not understand a
passenger's
request,
seek
the
assistance
of
fellow
PRIVATE PARTIES:
Generally private parties are not permitted, but on special
occasions the Captain and Hotel Manager may grant special
permission. Passengers are not permitted to attend crew parties.
27.35
VISITORS:
Crewmembers are not allowed to have visitors on board without
prior approval from the Captain and the Hotel Manager.
27.36
SMOKING:
Smoking is forbidden in the public areas by crewmembers at all
times.
27.37
ACCIDENT PROCEDURE:
In spite of all precautions, accidents will sometimes occur. If
an accident occurs involving you, it is your responsibility (if
physically capable) to follow the following steps:
27.37.1
27.37.2
27.37.3
27.37.4
27.38
GAMBLING:
Crew Members are forbidden to gamble on board. No
crewmembers are allowed to participate in any type of
passenger gaming on board.
27.39
27.40
INTOXICATION:
Intoxication will not be tolerated at any time.
27.42
SMUGGLING:
Smuggling of any goods contraband or otherwise is a severe
offense, and the Company will cooperate in the prosecution of
any individual found involved in smuggling.
27.43
THEFT:
Theft of any kind will not be tolerated.
27.44
PERSONAL MATTERS:
All personal matters should be left in your cabin. Never discuss
your personal matters with the passengers.
27.45
NOTICE OF LEAVING:
If you want to sign off the ship, you must give ample notice in
accordance with your contract. If you intend to give notice,
please do so as early as possible prior to your departure date.
When you leave you should remove all of your personal
belongings from your cabin.
personal effects kept for you by your friends while you are on
vacation.
27.46
IMPORTANT:
It is repeated that Crew Members are NOT PERMITTED TO
GAMBLE ON BOARD. Anyone found to disregard this rule
will be dismissed.
28
28.2
28.3
28.4
28.5
28.6
28.7
28.8
28.9
28.10
29
RULES OF CONDUCT
As a
Discrimination by any crewmembers against any passenger or cocrewmembers because of race - nationality - religion or handicap.
Cooking in cabins.
Refusal to work.
Breach of confidentiality.
Flagrant insubordination.
30
DISCIPLINARY ACTION
Rules and Regulations are made in order to maintain order and
discipline aboard the ship. Violations of these rules and regulations
constitute a breach of contract with the Company, and will result in
immediate dismissal.