Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training

Delegates Action Center Teaching MAXIMO TALENT

English Workshop in Class

Facilitator: Jess Gonzlez
Sequence _______

Day 03 / 04 /2015

Instructions: Training in established teams in previous exhibitions and correctly translate the conversations and
identify the characters involved in the same dialog will be shown the following class as we had agreed , after
over deliver , Ms. Clara Guzmn o Ms. Yenny Nelo .
Team 1
Vigilant: Good afternoon, you are Welcome to Lacoste
Customer 1: Good Afternoon, Thank you
Seller: Good Afternoon, Can I help you?
Customer 1: Good Afternoon, Thank you, I'm just looking.
Vigilant: You are Welcome to Lacoste
Customer 2: thanks very much.
Seller: Good Afternoon, Can I help you?
Customer 2: Of Course, Have you these jeans in a different colour?
Seller: Sure you can, what color was looking?
Customer 2: Blue, Please, in size small.
Seller: clear that if, Do you want
anything else?
Customer 2: No, Thank you.
Vigilant: Welcome to store Lacoste.
Customer 3: Thank you.
Seller: Good Afternoon, Can I help you?
Customer 3: Thank you, have you got this T-shirt in a different size?
Seller: Yes, what size sought?
Customer 3: Median
Seller: Course, Do you want anything else?
Customer 3: Mmm Where are the fitting rooms?
Seller: At the bottom left, Do you want anything else?
Customer 3: Thanks, which would be all.
Customer 1: How much does it cost this skirt?
Seller: 250 $.
Customer 1: if they charge me please
Seller: Sure, pay in cash or credit card

Customer 1: Cash please.

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT

Seller: You want to make another purchase?

Customer 1: NO well okay, Thanks.
Seller: Thanks return soon.
Customer 1: Good Bye!
Vigilant: back soon
Customer 1: Thanks!
Seller: Will take the pledge?
Customer 2: No, Thanks, Good Bye!
Vigilant: back soon!
Customer 2: Thank you very much.
Seller: will take the shirt?
Customer 3: Of course, much will do?
Seller: 200 $, paid in cash or credit card?
Customer 3: Credit card
Seller: It would be all?
Customer 3: Yes, Thanks.
Seller: Okay, Thanks, back soon.
Customer 3: Thanks, Bye!
Vigilant: Thank you for your purchase back soon!
Customer 3: Thanks, good Bye!

Team 2

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT

Director: Welcome, as you have been invited to this meeting to discuss three specific areas outlined in schedule.
Communication and Marketing Manager: I would start, as we all know our company is new to the market and we must
develop new strategies.
Sales Manager: From my point of view, we should expand advertising in different points of sales.
Director: I agree with both, but How would you present this strategy? Jos
Communication and Marketing Manager: In my view, we must make a study of market to determine our potential market.
Sales Manager: This means Joseph. That the approaches must meet with the demands of the regions of potential
because the southwestern United States population is relatively low.
Director: Irina is right, because the density of this region is less than three people per square mile, but Where do you want
to go?
Sales Manager: Create new sales outlets to make know our product throughout the U.S. to increase our customer base.
Communication and Marketing Manager: I agree with Irina, to achieve this goal we must improve the advertising, offering
discounts, sponsoring foundations, promoting the sport, including other areas.
Director: I think is an excellent idea and we have the capital enough for this investment, because even though we are new
to the market, our product has been sued.
Communication and Marketing Manager: I agree with Luis, since our product is good and essential for the U.S. market
because they are the main consumer of energy.
Sales Manager: Through what we have discussed, we can give solution to the three areas we want to improve.
Director: Well, let's get to the point, begin to provide solutions concrete. How can we increase awareness of the
company?
Communication and Marketing Manager: In my opinion, through of the advertising. Here I have an innovative design
describing the Product features and discounts.
Sales Manager: I would like to go through a sponsorship for the ecological foundation, explaining that our product does
not pollute the environment as the others.
Director: Well, I think both ideas are excellent. Now, how it would achieve greater market share?
Communication and Marketing Manager: In my opinion, this would increase the market share to 60%, as seen in this
graph.
Sales Manager: Sorry, I disagree with Joseph, because if we are able to capture the attention of customers through the
strategies, this would increase to 80% of our market share.
Director: Excellent, very good answers, we want to make our company a household name.
Communication and Marketing Manager: I totally agree with you.
Sales Manager: you're right.
Director: The decision is made, I think we covered everything, thanks for coming.
Sales Manager: It was a pleasure to meet today.
Communication and Marketing Manager: Also, we hope to have good results.

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT

Team 5
CUSTOMS DIALOGUE
Jonathan:
Lalo:

Hello guys!

Hey! Whats up Jony?

Jonathan:

What are you doing?

Bibiana:

Hi Jony! We want to discuss about the homework. (I. Objeto)

Jonathan:

Homework? About What?

Bibiana:

Biology.

Lalo:

Yes. We have been studying and reading since 8am. (PPC)

Bibiana:

And reading the book is not funny. (G. Sujeto)

Jonathan:

Woow! You are tired, I guess

BB and LL:

Oh yeah

(Alondra enters and greets Jonathan)

Jonathan:

Alondra! Hi!

Alondra:

Hello Jony!

Jonathan:

How are you?

Alondra:

Very well, and you?

Jonathan:

Very fine. Look, these are my friends Bibi and Lalo. Bibi and Lalo, shes Alondra.

Alondra:

Hi!

BB and LL:

Hi!

Jonathan:

They have been working hard recently.

Bibiana:

Well, yes. But now tell me Alondra, how are you?

Alondra:

Very well, thanks. I just returned from trip.

Lalo:

Really? Where did you go?

Alondra:

To Canada. Im from Canada in fact.

Bibiana:

Woow! How do you travel? By plane?

Alondra:

Oh no no. Traveling by train is cheaper than traveling by plane.

Jonathan: Have you been traveling all morning?

Alondra:
Lalo:

Oh yes. In fact, to travel with this cold could be very difficult.

Why not go for a coffee? So we relaxed a moment.

Bibiana:

Yeah! Sounds great!

JN and ALNDR:Yeah!
(In the cafeteria)
Lalo:

Oupss I forgot to take my wallet when I left my home.

Jonathan:

Dont worry. I lend you money.

Lalo:

Oh thanks Jony. Youre

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Action Center Teaching MAXIMO TALENT
aDelegates
good friend!

Bibiana:

Drinking coffee with my friends is my favorite hobby.

Alondra:

My favorite hobby is making snowmen in Canada.

Lalo:

I began playing with Play-Doh. (G. Objeto)

Bibiana:
Lalo:

Have you been in Canada?

Yes. Last year, my family and I went for the winter carnival.

Bibiana:

Winter Carnival?

Jonathan:

I know about that. Its a big tradition in Canada, isnt it?

Alondra:
Yes, its in Quebec, Canada each January. But, I prefer to skate on ice. And the people organize snowmen
competitions too.
Lalo:

Yes, Bonhomme is the principal symbol.

Jonathan:

Who is Bonhomme?

Alondra:

A giant snowman.

Bibiana:

Woow! What else do?

Alondra:
People enjoy using their sleds with dogs on snow racings. Is really wonderful and fun! I really recommend
going to Canada.
Jonathan:

All this sounds really great! In fact, to go to Canada could be possible for my family.

Bibiana:

I will talk about this to my parents and I'm sure that they want to go.

Jonathan:

But my favorite tradition is the Kings Day. Here in my country.

Bibiana:

Oh yeah! Mine Also.

Lalo:

I think we all like that.

Alondra:
Lalo:

Kings Day?

It is the celebration of the arrival of the "wise men" to Belem.

Jonathan:

Exactly.

Alondra:

To celebrate those traditions could be amazing.

Bibiana:

Yes Alondra. If you want, you can celebrate Kings Day with us.

Alondra:

Oh, that would be great. Thanks. Well, I have to go.

Bibiana:

We also.

Lalo:

To do homework is not easy. Goodbye Alondra. Nice to meet you.

Alondra:

Me too. Bye.

JN and BB:

Bye Alondra.

Team 4

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT

Anais: Narrator.
Luis: advertising manager.
Julia: Department of purchase.
Stefany: General Manager.
Board of proposals for the creation of a soda.
Anais: the boss and workers meet to decide the taste of a new soft drink.
Stefany: hello good morning sir Luis tell us all about your proposal.
Luis: My proposal is to make the lemon-flavored drink is refreshing, healthy and appealing.
Anais: starts criticism and discussion of other workers.
Stefany: Well I think good proposal but it is an uncommon want to hear something more innovative and original idea but
thanks for Mr. Louis.
Julia: hello, I agree with Stefany although it is a very rich and refreshing flavor is very common, the idea is something
healthier and more appealing
Julia: Well I personally have been thinking about the pin as it is easy to get, the price of the pin is not high, is something
new, refreshing, which can revolutionize the soft drink market and give us a higher level with the public, What do you
think?
Luis: I like it because the fruit is good, striking and very original.
Anais: all workers agree with the taste and gives the order's general manager for product development.
Stefany: well defined and product taste tell me about soft drink advertising.
Luis: in the given formats are shown images that I have done, now I need your opinion or if you need some adjustment.
Stefany: I like the image but the tone should be a little stronger.
Julia: If the colors are very clear should be a little strong and striking.
Stefany: I wish the colors were more fruit, but when thirst is provocative to the public.
Anais: the board is developing smoothly and respect.
Anais: the end of the leader board notifying them important information.
Stefany: Well I inform everyone that will be in a testing phase and they are my trusted employees.
Stefany: I have decided to retire and some of you stay at my place.
Anais: Employees Stefany commented on the decision.
Luis: colleagues I wish you luck and hope to do an excellent job.
Luis: Although we are all accustomed to their demands will be a shame to withdraw ...
Julia: Head whichever is in place who will do a good job as you have done so far.
Julia: the reports contain good amounts of colors which we can take in developing the image.
Julia: I think the green and red combination is excellent for what we want.
Luis: If I think a good idea that color and clear with normal color of the fruit.

Stefany: Well I like the

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National Institute of Socialist Education and Training
Action Center Teaching MAXIMO TALENT
proposal Delegates
of all.

Anais: everyone is in agreement with the image of the product.

Stefany: Miss julia now need you to take charge of the budget for product development.
Julia: okay boss for tomorrow will I have them ready.
Julia: Well boss put me handle the product in production.
Stefany: perfect update you to all staff about this new product.
Anais: The entire staff works hard to finish the product. Luego de un tiempo. After a time.
Stefany: they have all worked very hard and have been given the interest but not prepared to see such an important
position, therefore wait longer, but to see that if the appreciation will be a special bonus to all.
Anais: all workers accept the decision of the head but were surprised at first but with the surprise of the boss accepted the
decision and continued to work with responsibility and normality.

Team 3

Supermarket Dialogue (At

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Action
Center Teaching MAXIMO TALENT
the Delegates
supermarket
entry)

Assistant: Welcome to E-Mart supermarket sir, how could I help you?

Man: Hi. Well, I need a lot of products, my wife have sent me to do the monthly shopping and I dont know to much where
the products are, can you help me?
Assistant: Of course sir, this is why E-Mart Supermarkets are the best in the country, we have the best customer service.
What kind of products do you need?
Man: Well I need the common things needed for a house but I also need a lot of fresh meat, a broiler and some wines.
You know that this is homeland celebrations time and everybody are making barbecues.
Assistant: Oh thats nice sir, so you should take our Homeland Celebration Offer.
Man: Oh, what does this offer consist on?
Assistant: Well, if you take this offer you will take the broiler for free but you have to make a purchase of more than 100
dollars with your E-Mart Supermarket customers card.
Man: That sounds good, I will take the offer.
Assistant: Good sir, I recommend you start on the wine section. We have the best imported wines for guarantee you an
unforgettable celebration with your family. Keep walking for this aisle and you will find the wines section.
Man: Thanks you.
(At the wines section)
Assistant2: Welcome sir, this is the wine section as you can see we have a great variety of wines of all kinds, make your
choice and ask me if you are doubtful.
Man: Hi, Im looking for a not so expensive wine for a barbecue. What do you think that I should take?
Assistant2: Mmm.. If you are going to make a barbecue I recommend you a red wine.
Man: Well so I will take a red wine but, is this red wine sweet or dry?
Assistant2: Its sweet you can see by the label it says sweet. Its one of our best wines, Its an imported one.
Man: Oh, will it go well with meat?
Assistant2: Yes, it is perfect for a barbecue, in matter of fact we are almost out of stock of that wine because everybody is
buying it on these celebrations.
Man: Ok, I will take 5 of them.
Assistant2: Good choice sir, here you are. Have a nice day.
Man: Thank you, and you. Excuse me, where is the delicatessen counter?
Assistant2: Turns left on the next aisle and keep walking; there you will see the delicatessen counter.
Man: Ok, thanks you very much.
(At the delicatessen counter)
Assistant3: Good afternoon sir, this is the delicatessen counter. What do you need?
Man: Hi Im looking for some smooth fillet steak, pork meat and some sausages for a barbecue.
Assistant3: How much would you like?

Man: On about 3 and half Kilograms of each one I think.

Assistant3: Ok, wait a moment please Im going to carve the meat. Do you need something else?

Man: Whats this over there?

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT

Assistant3: Here? Those are mixed olives stuffed with cayenne pepper. Its perfect for an appetizer. Do you want to taste
some?
Man: Yes, please. Mmm.. Its very delicious I will take some of them. I would like 300 grams of them please.
Assistant3: There you are.
Man: No, could I also have a kilogram of sliced cheese and turkey ham?
Assistant3: Ok, here you are.
Man: Thanks you, thats all.
Assistant3: No problem sir, have a nice day.
(At the bread Counter)
Man: Hi, I would like one of those big loaves of bread please.
Assistant4: This one?
Man: Yes, thats right and I also need some sliced white bread, some French baguettes, currant buns and I also would like
a tart made of fresh fruits with custard or whipped cream please.
Assistant4: Wow sir, I see that you have some hungry children. What of these tarts would you take?
Man: Mmm Is that one a eggfruit tart?
Assistant4: Yes sir, its a eggfruit tart with chocolate chips and some meringue.
Man: Mmm And what about the one next to the eggfruit tart?
Assistant4: Thats a delicacy tart sir.
Man: how much do you think that I should take for 10 persons?
Assistant4: For ten people I would take 2 tarts.
Man: Fine, Ill do that. Give me both of them, the eggfruit tart and the delicacy tart please.
Assistant4: There you have.
Man: Thanks you. Hey, do you know where I can find semi-skimmed milk?
Assistant4: No sir, talk with the man in the dairy products aisle, he will help you to find what you are looking for.
Man: Thanks you, I will.
(At the dairy products aisle)
Assistant5: Excuse me sir, I see that you are a little lost; could I help you in something?
Man: Oh, yes please, Im looking for some semi-skimmed milk and some low-cholesterol butter, my wife always ask me
for these dietetic products.
Assistant5: Yes sir, you can find it in the freezer just on there. If you want more dietetic products you can take a look on
the varieties aisle. I can go with you if you want.

Man: Oh yes please, but before that, do you have semi prepared food here?
Assistant5: Yes sir, we have all kinds of semi-prepared food, fish croquettes, ravioli, uncooked pizza, hamburgers,
nuggets, etc

Man: I need 2 packs of fish

Bolivarian Republic of Venezuela

National Institute of Socialist Education and Training
Delegates Action Center Teaching MAXIMO TALENT
croquettes.

Assistant5: Well, take them from the freezer on there.

Man: Oh, thanks you now we can go to the varieties aisle. Finally Im finishing this shopping,
Assistant5: Dont worry sir I will help you.
Man: Thanks you very much; I only need a dry vermicelli pack, a rice pack, a raisin peanut pack, a powdered milk pack,
some sweetener, some wax polish, some chlorine, some dishwashing liquid and some laundry detergent.
Assitant5: Oh, god, I think that you said that you were finishing. Well, you can find all of those products on the varieties
aisle except the wax and the detergents; you have to go to the cleaning items aisle for them.
Man: So sorry sir, but as I said, I dont know too much of this This is like my first time buying on a supermarket.
Assistant5: Dont worry sir, there is no problem. When you finish go to the checkout at the end of this aisle and if you
made a purchase of more than 100 dollars you have to request for the broiler. Have a nice day sir.
(At the checkout)
Cashier: Good morning sir, I see that you have made a great purchase.
Man: Oh yes, finally I finish.
Cashier: Im glad sir, do you your E-Mart Supermarket customers card?
Man: Im going to pay with my E-Mart Supermarket customers card because Im going to take the Homeland
Celebrations Offer
Cashier: Oh, ok well its 150 dollars sir.
Man: Ok, here is my customer card.
Cashier: Thanks, I need your identity card please.
Man: There you are.
Cashier: Well, thanks you. You can request your broiler on the administration with this ticket. Good bye and thanks you for
buy on E-Mart Supermarkets. Have a nice day.