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www.advoss.com/resources/datasheet/advoss-crm-productdatasheet.pdf
AdvOSS CRM
Table of Contents
1
Modules .................................................................................................................. 6
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
4.2
4.3
Scalability: ..................................................................................................... 18
5.2
Reliability: ..................................................................................................... 18
5.3
Robustness:.................................................................................................... 18
5.4
Customizability: ............................................................................................ 18
5.5
5.6
Flexibility: ..................................................................................................... 19
5.7
Resilience: ..................................................................................................... 19
5.8
Speed: ............................................................................................................ 19
5.9
5.10
5.11
Redundancy: .............................................................................................. 19
5.12
Security: ..................................................................................................... 19
AdvOSS CRM
1 AdvOSS CRM
AdvOSS CRM allows a service provider to manage all aspects of its
relationship with its Customers. It allows the CSP to define services,
create multiple Service Offerings for each service, bundle them in
products and catalogs and issue those products as subscriptions to
subscribers. It provides captive and web portals for different types of
users of the system including customers, CSRs, administrators, channel
partners, resellers and vendors.
AdvOSS CRM architecture is based on open APIs and hence can be
easily integrated with other B/OSS products to build larger solutions.
AdvOSS has a range of B/OSS products in its portfolio with which
AdvOSS CRM comes pre-integrated as part of AdvOSS Solutions.
AdvOSS CRM
Plans Management
o
Taxation rates
Offering Management
o
Service Profiles
Matching Criteria
Customer Management
o
Identity Management
AdvOSS CRM
username / passwords
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Mac Addresses
IP Addresses
PublicIDs
PrivateIDs
ANI/Calling numbers
PIN Numbers
Device Management
Contact Management
Personalization
Preference Management
Payment preferences
Contact preferences
Language preferences
Invoice preferences
Service preferences
Subscription Management
o
AdvOSS CRM
Plan Subscriptions
Bundle Subscriptions
Add-On Subscriptions
Feature Subscriptions
Change Subscriptions
5
Inventory Management
o
Logical Inventory
Physical Inventory
DID Numbers
CPEs
Network Inventory
IP Addresses
BRAS Ports
Portals
o
Subscriber Self-Serve
Agent Self-Serve
Administrator
Interfaces
Web based
SMS based
IVR based
Captive Portals
o
Email Alerts
SMS Alerts
IVR Alerts
3 Modules
AdvOSS CRM is composed of the following modules:
Offerings Management
AdvOSS CRM
AdvOSS CRM
AdvOSS CRM
Bandwidth
AdvOSS CRM
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Credit limit
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NOTE: Above examples of bundled service offerings are fully applicable only if
Customer has AdvOSS CRM & Converged Billing Product licenses for Converged
Multi Services. Otherwise Customer may define any Service Offerings and Plan
according to the default service(s) enabled (voice, data etc) as per the license
acquired.
Voice
Data
SMS
MMS
IPTV
Video On Demand
Network Gaming
Video Conferencing
Similarly new service groups can be defined quickly as per CSP requirements.
SERVICES:
Services are defined based on the service groups.
Some examples for services are as follows:
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VoIP Peering
SIP Trunking
IP To Phone
Phone to Phone
Callback
Residential VoIP
PBX
Internet Access
Adding a subscriber
Deleting a subscriber
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2
1
Initiation of Customer
Account Creation on
either of the Following
3a
Plan
Billing Cycle
3b
Admin Portal
CSR Portal
Franchise Portal
Optional
Subscriber level
Line rents
Service offerings
Add-ons
E.g Counters
Provisioning on
the charging &
Billing System
Provisioning on
the CPEs
Customer Account
Created & order
Fulfillment Concluded
3c
Provisioning on
the ASN Gateway
3d
Provisioning on
the any other
Network Elements
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AdvOSS CRM
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Physical Inventory
Logical Inventory
CPEs Inventory
DID Management
Application Servers
Ports
VPN
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4 Integration Points
AdvOSS CRM offers points of integration with the following
systems:
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5 Key Benefits
AdvOSS CRM offers the following key benefits to the CSPs, in addition
to its feature set:
5.1 Scalability:
The System can scale linearly up to a few million subscribers offering
substantial advantages in terms of cost reduction and ease of scalability.
Scalability is achieved using various techniques like distributed database
design.
5.2 Reliability:
The system provides high reliability and ensure mechanism to avoid system
downtime though fully redundant DB architecture.
5.3 Robustness:
The system is very robust and keeps performing in the fact of errors.
5.4 Customizability:
The system is designed to allow for easy and rapid customizations as per CSP
requirements, on demand.
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5.6 Flexibility:
The system is service agnostic and has the architectural provision to support
any business model. This allows for easy customizability to support specific
requirements of a CSP.
5.7 Resilience:
The system works at high loads within its thresholds and gracefully keeps
working by handling the situations even beyond the guaranteed thresholds
e.g. by rejecting requests.
5.8 Speed:
The system guarantees high speed of operations and latency times associated
with the operations.
5.11 Redundancy:
The system achieves redundancy through multiple methods like having
database servers in active/active configuration. The database servers as well
as the servers hosting the GUIs are hosted in geographically distributed data
centers.
5.12 Security:
Powerful role based security is implemented in the AdvOSS CRM GUI.
Detailed Audit Trail and logging is provided by the system, in order to cater
for security requirements.
AdvOSS CRM
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