Certification Answers

1.

Key traits for an effective Dell Brand Ambassador

include: Select all that apply.
Casual outlook
X

No-nonsense attitude
Competitive nature

2.

Can-do Spirit

When responding to customer questions, its

important to: Select all that apply.
Say something anything even if you dont
know the answer

3.

Be Confident

Prepare ahead of time

When replacing a system board on an OEM-R product,

what step should be performed during the FIRST
boot?
No additional steps are required.
Reboot twice to take the new system board out of
manufacturing mode.
X

Install the OEM-R Identity module file.

4.

5.

In order for Dell to uphold total accountability for the

operation of Dell products, Dell Service Providers
should: Select all that apply.
X

Read the dispatch notes and SOW before going

onsite to get familiar with the customers
environment.

Work together seamlessly so that the customer

perceives that a single organization is providing
the services.

Be dedicated to the highest quality standards in

performing standards and support activities.

Be cautious while handling customers equipment

and not do anything that upsets the customers
workflow.

It is acceptable for a Dell Service Provider to shut

down the customers system without the customers
or tech supports permission. True or False?
True
X

6.

False

Which is not a key aspect of the Call Acknowledgment

phase?

Set customer expectations

Read and understand dispatch notes
Prepare for the service visit
X Contact Tech Support and schedule an appointment

7.

What feature in 12G server allows for better internal

storage performance?
X

Express Flash PCIe SSDs

SATA hard drives
PCIe 3 Slots
New PERC6 Firmware

8.

Which Blade chassis I/O modules are available to

enable Intelligent Network and Storage integration?
Select all that apply.
It is supported by Dell 10, 11 and 12G servers
X

It is a serial point-to-point connection capable of

scaling to different widths

It has a total data rate of 32 GB/s at 60& increase

from PCIe 2

It helps prevent bottlenecks at the I/O point

9.

Which Blade chassis I/O modules are available to

enable Intelligent Network and Storage integration?
(Choose 3)
SCSI
X

InfiniBand

FibreBand

Ethernet (1GbE, 10GbE & DCB/FCoE)

10. DDR3

SDRAM and DDR2 SDRAM can share space

in the same server, but they will operate at the
speed of the slowest installed module.
True
X

False

11. Which

Dell Server series offers maximum density

for space optimization?
Rack Server
Tower Server
C Series
X

12. The

Blade Servers

entire 12G family of C-Servers now include

the full Enterprise version of iDRAC7. True or
False?

True
X

False

13. Where

does the CMC reside on the back of the

M1000E? Click on the image below indicate your
response.

14. What

range of servers is purposefully design and

built for gaming and cloud building?

PE C-Series Servers
Performance Rack Servers
PE M1000e and Modular Blade Servers
Performance Tower Servers

15. Rack

servers have which letter in front of model?

M

R
C
T

16. Cooling

Fans in the R720 are hot swappable.

True or False?
X

True
False

17. After

replacing a system board what is required

for the digital licenses to function?

iDRAC7 enterprise
IPMI
Correct service tag in the service tag field
No requirements

18. What

Power Supply LED indicator patterns

indicates there is a problem with the power
supply on a R320 system?
X

Flashing Amber
Not Lit

Flashing Green
Green
19. After

replacing a hard drive on a 12G server, how

can you tell that the new drive has started
rebuilding?
X

The drive status indicator blinks green slowly

The drive status indicator blinks green two
times per second
The drive status indicator blinks amber four
times per second
The drive status indicator is off

20. The

PowerEdge R210 has an internal USB key.

True or False?
X

True
False

21. After

replacing a FRU, you discover that the

system is still not functioning properly.
Which key is pressed during POST in order to
access the embedded ePSA diagnostics?

22. You

F2
F12
F10
F11

have just replaced the coin-cell battery on a

PowerEdge server. List the steps in order that are

used to validate that the replacement is
functioning.
1.

Re-enter the time and date through the System

2.

Setup program.
Turn off the system and disconnect it from the
electrical outlet for a short period of time,
pressing the power button after after
disconnecting the AC cable to drain power

3.

completely.
Reconnect and power the system on, entering
the BIOS. Check to see that the system time
and date have not changed.

23. When

looking at the Power Supply Indicator on

the PowerEdge R715, an alternating green and
amber indicator light means?
In standby mode, indicates that a valid AC
source is connected to the power supply and
that the power supply is operational. When
the system is on, also indicates that the
power supply is providing DC to the system.
Indicates a problem with the power supply
AC power is not connected
X

When hot-adding a power supply, indicates

that the power supply is mismatched with the

other power supply (a High Output 870-W

power supply and an Energy Smart 570-W
power supply are installed in the same
system). Replace the power supply that has
the flashing indicator with a power supply
that matches the capacity of the other
installed power supply.
24. The

PowerEdge R415 requires tools in the

iDRAC6 Express Removal process
X

25. The

True
False

PowerEdge M420 service tag is located on

______.

Blade top cover

Blade Sleeve
Est Tab
Blade handle

26. What

must a customer have to upgrade their

M620 from IDRAC7 Express to iDRAC7
Enterprise?

27. What

Enterprise hardware module

Express License key
Life Cycle controller
Enterprise License key

is the Dell mobile application used to read

the QR code on the system information label in

order to provide system documentation and
videos for newer PowerEdge servers?
X

RedLaser
Quick Resource Locator
Quick Scan Pro
Bakodo

28. PowerEdge

M420 is a ______ height Blade Server.

Quarter
Half
Three-Quarter
Full

29. Which

command is used to update the service tag

on a PowerEdge VRTX chassis?
asset.com
The VRTX chassis does not have a service
tag
servicetag.exe
X

racadm setchassisfru m chassis p glacier

s <servicetag> and press <Enter>

30. What

interface options are available for

management and configuration of the switch
module (PowerConnect 6220) in the PowerEdge
M1000e? Select all that apply.
X
X

2161DS Remote Console Switch Software

CLI
Server Administrator
GUI

31. After

replacing a CMC card on a PowerEdge VRTX

chassis, what step should be taken prior to
demonstrating the working system to the
customer?

32. On

Perform a driver update within the OS

No additional steps are required
Flash the system board BIOS
Perform a firmware update on the CMC

the M820, it is necessary to remove the

system board before removing any memory
modules from processors 1 and 2. True or False?
X

33. Where

True
False

is the front access hard drive backplane

located on the C5220?

X

Tin Pan
Rear Cover
Expansion Card Riser
Front Cover
Internal Hard Drive Tray

34. What

components need to be removed before

removing Power Cage on a PowerEdge C8000?
Select all that apply.
X
X
X
X

Fan Cage
Fan Module
Front Panel Board
Front Panel Ribbon Cable
Fan Controller Board

35. Which

of the following tools are NOT required

tools for servicing the PowerEdge C8000? Select
all that apply.
X
X

ESD mat
Flat-head screwdriver
Needle-Nose pliers
Wrist grounding strap
#2 Phillips screwdriver

36. What

additional device must be removed after the

system board assembly on a C6100 before you
can remove the memory DIMMs from the system
board?

37. The

Power Edge C6100 fans are all removed

together as an assembly. True or false?
X

38. A

Heat Sink
Cooling Shroud
Hard Drives
Cooling fans

True
False

______ is a device that enables a host to

interface with a network. Select all that apply.
X
X
X

Network Interface Card

Converged Network Adapter
Storage Controller
Host Bus Adapter

39. Which

system management suite is used to view

and manage either PowerConnect W-Series
switches and multi-vendor devices throughout
your facility?
X

40. SFP+

Dell AirWave Management Suite

Dell OpenManager Networking Management
Dell Fabric Manager
Dell OpenManage Network Manager

modules are removable, SFP modules are

not. True or false?

True
False

X
41. What

OSI Model Layer provides the functional

procedural means of transferring variable data
sequences (called datagrams) from one node to
another connected to the same network?
Layer 4
Layer 5
Layer 1
Layer 6
Layer 2
Layer 3
Layer 7

42. Different

types of switches operate at a several

different layer of the OSI model. What layer would
a LAN Switch operate at?

X
43. How

Layer 3
Layer 1
Layer 4
Layer 2

many PC8024 units can be stacked together?

X

6
4
8
3

44. Choose

the correct answer: Where would you set

the IP address on a M6220 modular switch?

Using the switch service port

Using Network Properties in the OS
The IP address cannot be changed
Using the CMC GUI

45. Which

of the following switch models is a 10/100

Mbps switch providing 1 Gbps uplinks?

M6220
54xx series
35xx series
62xx series

46. When

connecting to a PowerConnect 28xx series

switch via the serial console, what are the default
settings used?
X

9600 bps / 8 Data bits / No Parity / 1 Stop bit /

No Flow Control
115200 bps / 8 Data bits / No Parity / 1 Stop
bit / Hardware Flow Control
9600 bps / 8 Data bits / No Parity / 2 Stop bit /
No Flow Control
115200 bps / 8 Data bits / No Parity / 1 Stop
bit / No Flow Control

47. Which

of the following switches are primarily

Web-managed switches? Choose two.
X

28xx series
35xx series
6000 series

27xx series
8000 series

48. Choose

the correct description of the 10Gb blade

pass-through switch system LED pattern shown
in this image.

Fault in System CMC-detected

FW update is in progress or Fault in Selfdiagnosed
PTM is on operating Normally
Boot in Progress PTM not ready

49. What

does the SFP+ status indicator of

Green/Blinking Amber mean on a 10Gb Ethernet
blade pass-through module?
The Ethernet connector is linked to the blade
and there is no network activity.
X

The Ethernet connector is linked to the blade

and there is network activity.
The Ethernet connector is not linked to the
blade and there is network activity.

The Ethernet connector is not linked to the

blade and there is no network activity.
50. When

installing a replacement I/P module on an

M1000e chassis, you should never force the
insertion of the module due to possible damage
to the connector and pins.
X

True
False

51. Which

are the supported features of Dell PERC

SAS RAID Controllers (Choose 4)
X
X
X
X

52. Which

Direct connection to NAS

Drive roaming
Ability to expand an existing array
Automatic data tiering
Hot Spares
Hot swapping
are the advantages of SSDs? (Choose 3)

2x the IOPs per watt, a third of the watts per

drive and lower heat dissipation

Faster start up (no spin up) and access to

data (no rotational latency)

Storing data which rarely accessed

X

Increased small-block I/O performance

Less expensive to SAS drives

53. An

advantage of NAS Storage over DAS Storage

is it shares and backs-up files from a central
location?
X

54. The

True
False

PowerVault 114T is:

Dells next generation SAN
X

A rack-mountable tape backup device

capable of holding 1 or 2 tape drives.
A stand-alone tape backup device that can be
mounted inside a server or in an external
enclosure suitable for sitting on a desktop.
A rack-mountable tape backup device
capable of holding up to 4 tape drives

55. You

notice an error code 7 on a LTOS tape

drive. What does this indicate?
X

Faulty media

Over-temperature condition
Drive needs cleaning
Drive hardware failure

56. You

are on-site replacing an internal RD1000 drive

and the tape fails to eject when the eject button is
pushed, or through Windows Explorer. What other
method can be used to remove a stuck cartridge?
Press the Emergency Eject button
Press the eject button rapidly 3 times
Manually force the cartridge from the RD1000
X

Insert a straightened paper-clip into the

Emergency Eject Hole

57. Write-protection

will not prevent cartridge from

being erased by bulk-erasure or degaussing. True
or False?
X

True
False

58. What

is the first step when recovering a stuck

tape on a PowerVault LTO6 tape drive?
Disconnect the SAS cable
Update the firmware with ejection code.
X

Press and hold the eject button for 10

seconds, then release.

Manually pull the tape from the slot.

59. When

in maintenance mode on the LTO6 tape

drive you can run diagnostics, test write and read
functions, test a suspect tape cartridge and
perform all other diagnostic and maintenance
functions when concurrently running other read
and write operations. True or false?
X

60. How

True
False

do you enter maintenance mode on a

PowerVault LTO6 tape drive?
Press the maintenance mode button on the
back of the drive
Press and hold the unload button 10 seconds
X

Triple-click the unload button

Quickly remove and replace power to the
drive

61. Which

components must be removed prior to

replacing a Control Panel on the MD1220?
(Choose 2)
Power Supply

X
X

Front bezel
All hard drives
Midplane

62. What

does an amber LED on an MD 1220s power

supply module denote?

No fault condition is present

No power or voltages are out of specification.
Output voltages are out of specification or
cooling fan(s) have failed.
AC input voltage is within specifications

63. What

needs to be done to change the enclosure

mode of an MD 1220 between unified and split?
Toggle the switch on the rear of the
enclosure.
Toggle the mode using OMSM.
X

Toggle the switch on the front of the

enclosure.
The mode is automatically set by the cabling
configuration.

64. You

must power off the PowerVault MD1120 when

replacing an EMM in a Dual EMM configuration.
X

65. How

True
False

many MD1220 enclosures can be attached to

a single PERC H800?
1

2
3
4

66. What

keystroke is sued to enter the PERC H710

BIOS?
X

CTRL R
SHIFT F10
F8
F12

67. Which

of the following components must be

installed in a PowerEdge server in order for the
Backup and Restore feature to function in the
Lifecycle Controller GUI?

USB drive
SSD
vFlash card
PERC H800

68. When

running Intels diagnostic software on a

network adapter, if there is an MS-DOS network
driver present, such as MDIS2 or DOS-ODI, the
test utility and the network driver could become
unstable. True or false?
X

69. When

True
False

replacing a battery backup (BBU) on the

PERC H800, it is necessary to also replace the
DIMM.

True
False

70. What

Broadcom application is used to run

diagnostic on a NetExtreme II network adapter?
X

71. For

PROSet software
BACS 4
Hyper-V
Diags.exe

automatic firmware updates to work on

replaced PERC controller, which of the following
tasks must be followed (Choose 3)
X

The new part must be installed in the same

position

The Part Replacement feature must be

enabled in the iDRAC settings
The firmware must be manually saved from
the old PERC prior to replacing it

The new part must be identical to the one

being replaced

72. Customer

has a non-Dell rack and ReadyRails II

were shipped with their new 12G Server, will the
ReadyRails II still work in this scenario?
X

True
False

73. Which product line is not intended for business users?

Inspirion
74. To handle a Dell event effectively, the Dell Installation Provider
should:
Have his tool kit ready on arrival at the customer site.
Make humorous statements about any minor accidents he might
have caused.
State the amount of fixed hours he will work at the customer site.
Assure the customer that he is well trained to do break/fix
procedures well.
75. Do not always assume a customer fits into a specific bucket. True
or False?
True
False
76.
To be an effective Dell Service Provider, you should have a deep
understanding of the Dell Service Call process. Which of the
following steps is part of the Dell Installation delivery procces?Select all that apply.
Installation
Arrival on Site
Closing the Call
Call Acknowledgement
77. Dells FlexMem Bridge feature will be available to the 12G server
line.
True
False
78. Dells Rack Servers offers density without compromising
scalability and uptime. True or False?
True
False

79.
What Dell Server would be most suited to a small Remote or Branch
office?
R620
C6220
T620
M620
80.
Which of the following is a new management offering with 12G
servers?
Lifecycle controller
iDrac7 with Lifecycle controller
iDrac6 and Lifecycle controller
iDrac7
81.
In order for the R820 to maintain proper system cooling, all emty
hard-drive slots must have a hard-drive blanks installed. True or
False?
True
False
82.
The Dell Unified Server Configurator (USC) that is pre-installed
configuration utility on the PowerEdge R410 will enable the
customers to do the following... Select all that apply
Exporting Hardware Inventory
iDRAC Configuration
BIOS Settings
Physical Security Configuration
Raid Security Key Configuration
83.
When replacing the system board on a Dell OEM Ready branded
version of the R910, what special precaution must be taken after the
board is replaced?

Reconfigure the RAID array

Update the system board with the OEM R system board BIOS
Flash the firmware on all internal peropherals
No special considerations are required
84.
The PowerEdge R310 supports what minimum and maximum RAM
configurations?
Minimum RAM 1 GB, Maximum 32 GB
Minimum RAM 2 GB, Maximum 32 GB
Minimum RAM 1 GB, Maximum 64 GB
Minimum RAM 2 GB, Maximum 16 GB
85.
Which of the following devices must be removed prior to removing
the Hard Drive Hood on the PowerEdge C1100? Select all that apply.
Any attached peripherals
Expander Board
Hard Drives
Cover
86.

87.
Which system management functions can be performed through the
switch CLI? Select three correct answers.
E-Mail alerting
SNMP configuration.
Login configuration
VLAN configuration
Configuration and image files
88. Select all the available Image Upgrade Methods for
PowerConnect switches. Select all that apply.
USB Drive
TFTP Server
Serial with Xmodem

89.
You notice an error code 7 on a LTO5 tape drive. What does this
indicate?
Faulty media

90.
What needs to be done to change the enclosure mode of an MD1220
between unfied and split?
Toggle the switch on the front of the enclosure.
91.
You need to shut down a server for maintenance that s connected to
a KVM switch. Which keystorke is used to access the KVM local user
interface so you can access the server operating system?
Print Screen
92.
The Dell Pdus provide reliable power distribution throughout a server
rack enclosure without inhibiting access to the components within
the enclosure. True or False?
True
93.
A KMM is a 1U rack peripheral that provides keyboard, mouse and
monitor functionality.
True
94.
Which cable type is used to establish communication between a Dell
UPS and a PowerEdge Server.
Serial
95.
Where can you locate the Service tag in DSET?
Main System Chassis
96.
What version of DSET is supported for 12G?
3.2 & Later
97.
Which pieces of data are necessary to validate diagnostics usage
and results using ePSA?
Service Tag, Error Code, Validation Code

98.
Parts which are returned to Dell should be re-packaged in the same
manner in which
they were received. True or False?

True
99.
Which of the following is NOT an example of Tier 2 diagnostics?
PowerEdgde Diagnostic