A Project Report

On

JOB DESCRIPTION

A SYNOPSIS Of the PROJECT Submitted to BANGALORE

UNIVERSITY
For the award of the Degree of MASTER OF BUSINESS
ADMINISTRATION
_

By

Manju choudhary

Under the guidance of

Mrs. Vijayashree.L.
( Asst.Professor)

Dayananda Sagar College of Management

and Information Technology
Shavige Malleshwara Hills, Kumaraswamy Layout, Bangalore –
560078.
2009
 Job Description
Introduction:-
A job is a collection of tasks and responsibilities that an employee is responsible to conduct. Jobs
have titles. A task is a typically defined as a unit of work, that is, a set of activities needed to
produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc. Complex
positions in the organization may include a large number of tasks, which are sometimes referred
to as functions. Job descriptions are lists of the general tasks, or functions, and responsibilities
of a position. Job descriptions are usually developed by conducting a job analysis, which
includes examining the tasks and sequences of tasks necessary to perform the job. The analysis
looks at the areas of knowledge and skills needed by the job. Note that a role is the set of
responsibilities or expected results associated with a job. A job usually includes several roles.
Job descriptions are written statements that describe the duties, responsibilities, required
qualifications, and reporting relationships of a particular job. Job descriptions are based on
objective information obtained through job analysis, an understanding of the competencies and
skills required to accomplish needed tasks, and the needs of the organization to produce work.
Job descriptions clearly identify and spell out the responsibilities of a specific job. Job
descriptions also include information about working conditions, tools, equipment used,
knowledge and skills needed, and relationships with other positions.
Whether you're a small business or a large, multi-site organization, well-written job descriptions
will help you align employee direction. Alignment of the people you employ with your goals,
vision, and mission spells success for your organization..
Job descriptions set clear expectations for what you expect from people. According to Ferdinand
Fournies in Why Don't Employees Do What They're Supposed to Do and What To Do About It,"
(see sidebar) this is the first place to look if people aren't doing what you want them to do. He
says you need to make certain that they clearly understand your expectations. This understanding
starts with the job description. Job descriptions help you cover all your legal bases.

Importance:-
• The job description is important for an effective performance evaluation process.
• The job description is a formal method of communicating work planning and feedback.
This can help an organization identify areas of weakness of an incumbent and focus
training efforts in these areas.
• a definite asset for wrongful termination lawsuits or claims of prejudice and/or
discrimination.
• This is particularly valuable for recruiting as potential employees can obtain a clear
understanding of the job during the interview.
• Provides the Director, as well as co-workers with an understanding and appreciation for
the how the job contributes to the achievement of the organization's goals.
 Research Methodology

Objectives of the study:-

To prepare job descriptions of the departments assigned.

Data collection:-
Primary Data:-
The methods can be broadly classified as given below:-

1. Observation: - In this method the individual performing the job are observed and relevant
points are noted. This method is helpful in making detailed profile of the department and the job
profile.

2. Individual interview method: - The interview of employees is a source of information and

helped to obtain effective information in structured form. Certain steps involved in doing
personal interview
• Select the people who would be able to answer question.
• Perform personal interview.
• List the answer down.

3. Group interview method: - In this the individuals performing the similar type of job
are interviewed in a group.

Secondary Data:-

4. Technical conference method: - In this method, all the job related information is gathered
from the experts- usually supervisors, HOD’s and also collected from the existing records.

NURSING DEPARTMENT
Introduction:-
Nursing Department is one of the largest departments with approximately 100 staff. Westend
Nursing home, Janak puri is 75 bedded.Hospital has 3 wings. 2 nd floor are having ICU. There
are OT”S old, new and general .

Hierarchy:-

Asst.
Nursing
Head Ward
Shift
Nursing
Nurse/Nursing
Superintendent
Staff
G.M.In
In charge
charge
Superintendent
Nurse Supervisor
Nursing

Job Description -General Manager Nursing

Job Title: - G.M. Nursing

Reports to: - Chief Operation Officer

Purpose: - To administer nursing department for the smooth working of the nursing services

Duties and Responsibilities:-

1. Training and development of the nursing staff

2. Supervision-
(A) Critical-By checking muster working pattern.
(B) Supportive-Actively helping immediate subordinates.
(C) Administration-Policy implementation.
3. Participating in recruitment of staff with HRD.
4. Approving work schedule and time schedule.
5. Preparing policies to upgrade routine.
6. Organizing admission procedure for student of nursing.
7. Evaluation of the performance of subordinate.
8. Maintaining and liasoning.
9. Maintaining discipline.
10. Discussion of plans, policies, problem and achievements with CEO.
11. Ensures welfare of nurses.

Supervisory Responsibility:-
Supervises approximately 100 associates.

Qualifications and skills required:-

MSc. Nursing with 5 to 8 years of experience.

Job Description -Assistant Nursing Superintendent

Job Title: - Assistant Nursing Superintendent

Reports to: - General Manager Nursing

Purpose: - Supervises the proper nursing facility in the hospital.

Duties and Responsibilities:-

1. Each floor bed to bed rounds with floor supervisor and ward in charge.
2. Planning and approving duty rooster.
3. Checks night instruction book.
4. Collects reports from nursing supervisor.
5. Arrangement for meeting of infection control, quality assurance.
6. Ensure welfare of nurses, hostel, food etc.
7. Educational training.

Supervisory Responsibility:-
 Supervises Nursing supervisor, ward in charge, shift in charge and staff nurse.

Qualifications and skills required:-

BSc. Nursing with 5 to 8 years experience.

Job Description -Nursing supervisor

Job Title: - Nursing supervisor / Shift supervisor

Reports to: - Assistant Nursing Superintendent.

Purpose: - To supervise the nursing facilities and ensure patient satisfaction.

Duties and Responsibilities:-

1. Maintaining discipline in nurses on the floors.

2. Bed to bed rounds daily along with in charge sister.
3. Daily briefing about the sisters.
4. Completes the night instruction book.
5. Preparation of duty rooster.

Supervisory Responsibility:-
Supervises sister in charges and staff nurses and house keeping staff.

Qualifications and skills required:-

BSc. Nursing with 3-5 years of experience.
Good communication skills.

Job Description -Sister In charge

Job Title: - Sister In charge / Ward In charge

Reports to: - Assistant Nursing Superintendent / Nursing Supervisor

Purpose: - To supervise staff nurse and their administration.

Duties and Responsibilities:-

1. Maintaining cleanliness and orderliness.

2. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing Superintendent.
3. Daily briefing about the sisters.
4. Completes the night instruction book.
 5. Maintaining inventory of the consumable and non consumable items and ensuring
uninterrupted supply of materials by timely indent and maintaining stocks.
6. Prepare duty schedule of nursing staff.
7. Coordinate activities of other support department ex. Physiotherapy, other refer
departments.
8. Ensure implementation of hospital policies as regard infection control, bed occupancy ,
payments.

Supervisory Responsibility:-
Supervises staff nurses and house keeping staff.

Qualifications and skills required:-

BSc. Nursing or GNM with 3-5 years of experience.
Good communication skills.

Job Description -Staff nurse

Job Title: - Staff Nurse

Reports to: - Sister In charge/ Nursing Supervisor

Purpose: - Care of patient and directly serve patient

Duties and Responsibilities:-

1. General, routine nursing care of patient as per clinician’s instruction and general policy.
She normally becomes an active bridge between clinicians and patients
2. To assist clinicians during examination of patients in general, and female patients in
particular.
3. To assist while carrying out ward surgery and procedures.
4. Managerial duties like stocking: maintaining adequate supply of consumable items:
maintaining and checking records: transporting patients to referral clinicians etc.
5. Assist or perform procedures like :

a) Collection of blood
b) Catheterization of bladder
c) I.V infusion
d) Antenatal care and post natal care
e) Cardio pulmonary resuscitation
f) First aid
g) Special clinics like diabetes, asthma etc.
6. Educational activity like counseling, health talks to patients, teaching practical skills to
Student nurses.
7. Admit and Discharge patients.
8. Attend out door/field services like camp, blood donation camp and community health
Programmes etc.
9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures.

Supervisory Responsibility:-
Supervises house keeping staff and trainees.

Qualifications and skills required:-

GNM. with good communication skills.

DIETETICS
Introduction:-
Dietetics department is situated on the ground floor.This department is newly formed and consist
of two dieticians. The dietetic operations include consulting patients, preparing diet charts etc.

Hierarchy:-

-
Dietician
Coordinator
HO
D

Job description -HOD Dietetics

Job Title: - HOD Dietetics

Reports to: - Medical Superintendent

Purpose: - To administer Dietetics Department

Duties and Responsibilities:-

1. Consultation of out patients.

2. Dietary planning for inpatients at Cardiac, Nephrology and Endocrinology department.
3. Supervises and coordinates the dietician.
4. Training and supervision of Dietician.
5. Overall administration of dietetics department.
6. Posting and duty rooster of dietician.
7. Coordination with other departments.

Supervisory Responsibility:-
Administration and supervision of the entire department.

Qualifications and skills required:-

PhD. Or MSc. Nutrition with 3-5 years experience

Job description -Coordinator Dietetics

Job Title: - Coordinator Dietetics

Reports to: - HOD Dietetics

Purpose: - Coordination of Dietetics Department

Duties and Responsibilities:-

1. Consultation of out patients.

2. Dietary planning for inpatients at cardiac, nephrology and endocrinology department.
3. Supervises and coordinates the dietitian.
4. Training and supervision of Dietician.
5. To assist HOD in administration of dietetics department.
6. Posting and duty rooster of dietician.
7. To assist HOD in coordination with other departments.
8. Executive health checkups

Supervisory Responsibility:-
Supervises all the Dieticians, trainees and internees in the department.

Qualifications and skills required:-

MSc. Nutrition with 2-3 years experience.
 Job description -Dietician

Job Title: - Dietician

Reports to: - Coordinator Dietetics

Purpose: - Operating Dietetics Department

Duties and Responsibilities:-

1. Consultation of out patients.

2. Dietary planning for inpatients.
3. Ward rounds two times a day.
4. Planning special meal for inpatients.
5. Preparation for RT feeding.
6. Providing diet charts on discharge from hospital.
7. Follow up.
8. Training and supervision of internees.
9. Executive health checkups

Supervisory Responsibility:-
Supervises all trainees and internees in the department.

Qualifications and skills required:-

BSc. Nutrition.

LABORATORY DEPARTMENT

Introduction:-Laboratory is the place where all type of investigations are conducted. This
department is considered as the backbone of any multi specialty hospital thus proper
administration should be carried out. The laboratory has five sections including a sampling room
for collection of all type of samples. Laboratory department is situated on the first floor of
hospital.
Hierarchy:-
 Laboratory
Microbiologist
Section
Pathologist
Histopathologist
Biochemist
HO
Technician
Head D
Hematology
Histopathology
Microbiology
Biochemistry
Blood Bank

Job description -HOD Laboratory

Job Title: - HOD Laboratory

Reports to: - Medical Superintendent

Purpose: - To administer and coordinate all the sections of the lab.

Duties and Responsibilities:-

1. Control and coordination of the department.
2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Regular rounds over the sections of the lab.
5. Cross check of the report before dispatch
6. Training and development of the staff members.
7. Self checking of special investigations.
8. Coordination with other departments.
9. Active participation in infection control meetings.

Supervisory Responsibility:-
Supervision of all section of laboratory.

Qualifications and skills required:-

MD (Pathology) with 5-8 years experience.
Leadership and good communication skills.

Job description -Head Hematology

Job Title: -Section Head Hematology

Reports to: - HOD Laboratory

Purpose: - To administer and coordinate the Hematology section of the lab.

Duties and Responsibilities:-

1. Control and coordination of the department.

2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Cross check of the report before dispatch
5. Training and development of the staff members.
6. Self checking of special investigations.
7. Coordination with other sections of the lab..
8. Solving the complaints of the patients

Supervisory Responsibility:-
Supervision of the hematology section of the laboratory.

Qualifications and skills required:-

MD (Pathology) with 1-3 years experience
 Job description -Head Histopathology

Job Title: -Section Head Histopathology

Reports to: - HOD Laboratory

Purpose: - To administer and coordinate the Histopathology section of the lab.

Duties and Responsibilities:-

1. Control and coordination of the department.

2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Cross check of the report before dispatch
5. Training and development of the staff members.
6. Self checking of special investigations.
7. Coordination with other sections of the lab.
8. Checking the sample received and dispatched from OT.

Supervisory Responsibility:-
Supervision of the histopathology section of the laboratory.

Qualifications and skills required:-

MD (Path) or DCP with 2-4 years experience.

Job description- Head Biochemistry

Job Title: -Section Head Biochemistry

Reports to: - HOD Laboratory

Purpose: - To administer and coordinate the Biochemistry section of the lab.

Duties and Responsibilities:-

1. Control and coordination of the department.

2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Cross check of the report before dispatch
5. Training and development of the staff members.
6. Self checking of special investigations.
7. Coordination with other sections of the lab.
Supervisory Responsibility:- Supervision of the Biochemistry section of the laboratory.

Qualifications and skills required:-

MD (Biochemistry) or MBBS MSc Biochemistry with 2 to 4 years experience

Job description - Head Microbiology

Job Title: -Section Head Microbiology

Reports to: - HOD Laboratory

Purpose: - To administer and coordinate the Microbiology section of the lab.

Duties and Responsibilities:-

1. Control and coordination of the department.

2. Maintaining discipline in the department.
3. Assigning duties to the staff.
4. Cross check of the report before dispatch
5. Training and development of the staff members.
6. Self checking of special investigations.
7. Coordination with other sections of the lab.
8. Active participation in infection control meetings

Supervisory Responsibility:-
Supervision of the Microbiology section of the laboratory.

Qualifications and skills required:-

MD (Path) or MBBS MSc. Microbiology with 2 to 4 years experience

Job description -Phlebotomist (Sampling Room)

Job Title: -Phlebotomist

Reports to: - HOD Laboratory / Section head Hematology

Purpose: - Collection of Blood Samples

Duties and Responsibilities:-

1. Determine what blood samples to be collected and select the type of container to be used
appropriate, preservative where required.
2. Check whether the patient is fasting where it is necessary for test
 3. If for GTT to test glucose and inform the patient when to come back for next blood
sampling.
4. Inform the time for patient when to come for post breakfast or post lunch sugars
5. Hormones test and other special test patients to be sent to lab for history
6. Properly numbering the containers pertaining to test
7. Urine collection bottles to be given to patients with necessary instructions
8. Dispose the used syringes and needles as per guidelines
9. Maintain cleanliness in sampling room
10. Attend to BT/CT test for out patients
11. Handover the samples and requisition to the night duty technician in bio chemistry /
hematology.

Qualifications and skills required:-

BMLT or DMLT with good communication skills.

Job description -Hematology Technician

Job Title: - Laboratory Technician

Reports to: - Section head Hematology

Purpose: - Receiving and verifying blood samples.

Duties and Responsibilities:-

1. Receive and verify blood samples

2. Enter relevant particular in IP and OP registers.
3. Process the samples and generate test results.
4. Quality control e.g. Maintain equipments, use controls, periodically prepare reagents and
stains etc.
5. Special hematology test as requested to specify for each test.
6. Dispatch results for printing
7. Inform test results over telephone as and when complete.
8. Collect blood smears for MP and perform test like BT/CT, HB etc bed side.
9. File reported slides (P.smear and bone marrow).
10. Assist the coordinator in indenting materials in daily and monthly statistics & in stock
maintenance.
11. Consult pathologist on abnormal results and blood smears.

Qualifications and skills required:-

BMLT or DMLT with good communication skills.

Job description -Histopathology Technician

Job Title: - Laboratory Technician

Reports to: - Section head Histopathology

Purpose: - Identification of samples and specimens.

Duties and Responsibilities:-.

1. Receive identification of sample, identification with corresponding requisition.

2. Entry of relevant particulars of the samples with unique identification no., after verifying
the patient’s particular of samples with the corresponding requisition.
3. Cytology samples, fluids etc. are to be immediately processed.
4. To check the fixative in the specimen received for the histopathology examination.
5. To note down details of gross examination as dictated by pathologist.
6. To process, embed, cut and stain the tissues actions for routine examination.
7. To dispatch the signed reports to the dispatch counter.
8. To preserve the remaining specimens.
9. To file glass slides and paraffin blocks.

Qualifications and skills required:-

BMLT or DMLT with good communication skills.

Job description -Biochemistry Technician

Job Title: - Laboratory Technician

Reports to: - Section head Biochemistry

Purpose: -Routine clinical chemistry test.

Duties and Responsibilities:-.

1. Perform assay of routine clinical chemistry tests, hormones and special tests.
2. Maintenance of daily register of special tests.
3. To help QM- Quality control as and when required
4. Separation and sorting samples.
5. Receiving and verifying samples and requisitions and entry of relative data in registers.
6. Preparation of reagents.
7. Interactions with patients, nurses and doctors incase of any doubt regarding specimens or
reports.
8. Watch on dispatch of reports in time.

Qualifications and skills required:-

 BMLT or DMLT with good communication skills.

Job description -Microbiology Technician

Job Title: - Laboratory Technician

Reports to: - Section head Microbiology

Purpose: - Receipt, Process and Dispatch of samples.

Duties and Responsibilities:-.

1. Receiving samples, verifying and entering the details into registers.

2. To centrifuge all samples for serological tests and stores serum samples in the
refrigerators for special tests.
3. To process culture samples.
4. To prepare slides for wet films, hanging drop KOH examinations.
5. To perform routine serological tests daily and enter the result into the registers.
6. To dispatch all reports to the main laboratory after completion of tests.
7. To prepare various media regularly and to ensure adequate stock is maintained in
refrigerator.
8. To help prepare the list of materials required for indenting.
9. To receive materials from the materials department and enter them in the stock registers.
10. To maintain temperature chart of incubators.
11. To answer phone calls.
12. To check and discard samples, inoculated culture plates, bottles, culture test tubes etc. for
autoclaving before final disposal.
13. To assist in collection of statistics and preparation of monthly report.
14. To keep instruments clean.

Qualifications and skills required:-

BMLT or DMLT with good communication skills.

Job description -Biochemist

Job Title: - Biochemist

Reports to: - HOD Laboratory

Purpose: - Receipt, Process and Dispatch of samples.

Duties and Responsibilities:-

 1. To perform assay of routine clinical chemistry parameters, hormones and other special
tests.
2. Receiving and verifying samples and requisitions and entry of data in registers.
3. Separations and sorting out samples.
4. To inform one week ahead, section head, regarding indent for supply of any kit.
5. Maintenance of registers of routine and special tests and updating the new test.
6. Participation in teaching programme.
7. To maintain hormone and electrophoresis registers and prepare monthly statement and
statistics.
8. To look after the maintenance of equipments assigned.
9. To make entries in day books as an one material is received and as and when issues
received.
10. Prepare statistics of the test done in the department.
11. Watch on dispatch reports in time.
12. To interact with patients, nurses and doctors in case of any doubt regarding specimens or
reports.

Qualifications and skills required:-

MSC-Biochemistry with 2-3 years experience & good communication skills.

Job Description -Staff Nurse

Job Title: - Staff Nurse

Reports to: - Section head Blood bank

Purpose: -Bleeding, sample collection and recovery of patient.

Duties and Responsibilities:-

1. Collection of blood samples and recording in appropriate registers.

2. Maintenance of records of bleeders.
3. Sedating the patient before bleeding.
4. Watch for recovery after bleeding.
5. Watch for any allergic reactions.
6. Dispose the used syringes and needles as per guidelines
7. Maintain cleanliness in sampling room.
8. Stock maintenance and indenting.

Qualifications and skills required:-

GNM with good communication skill.
 ADMINISTRATION
Introduction:-
Administration, on a planned and scientific basis, is necessary for the smooth running of every
organization. A hospital is no exception to this fundamental rule.
For the direction and running of hospital the health personnel also need combination of
administrative understanding, and skills. Administration department is situated on the forth floor.

Hierarchy:-
 Senior
AGM
Asst.
Hospital
Manager
Manager
Hospital
Manager
Lobby
Administrator
Chief Administration
Manager
Administration
Administration
hospital
Administrator

Job Description- Chief Hospital Administrator

Job Title: - Chief Hospital Administrator

Reports to: - COO

Purpose: - TO administer and coordinate various activities in the hospital

Duties and Responsibilities:-

1. Overall in charge of all the activities of the hospital/department.
2. Coordinates with other departmental HOD’s.
3. Monitor key result areas and objectives of the department.
4. Meeting the statutory requirements.
5. Patient concession screening.
6. Deals with the legal issues related to patients.
7. Strategic planning of various facilities in the hospital.
8. Attending to staff grievances.
9. Recruitment, training and development of staff in the department.
Supervisory Responsibility:-
Over all administration of the hospital.

Qualifications and skills required:-

MBBS and MBA (Hospital Administration).

Job Description- Hospital Administrator

Job Title: - Hospital Administrator /G.M. Administration

Reports to: - Chief Hospital Administrator

Purpose: - Monitoring all functions of department and staff.

Duties and Responsibilities:-

1. Responsible for day to day operations.
2. Coordinate with other departments.
3. Responsible for all ICU’s.
4. Posting and duty rooster of Resident Doctors.
5. Handling Patient/attendant grievances.
6. Handling staff grievances.
7. Recruitment, training and development of staff in department
Supervisory Responsibility:-
Senior manager, manager, executives in the department.

Qualifications and skills required:-

MBBS and MBA (Hospital Administration)

Job Description- Assistant General Manger Administration

Job Title: - General Manager Administration / Associate Hospital Administrator

Reports to: - Chief Hospital Administrator / Hospital Administrator

Purpose: - Coordination and control of various department of hospital.

Duties and Responsibilities:-

1. Daily rounds of all floors and interacting with patient and attendants.
2. To monitor the discipline of PRE’s, House keeping staff and residents.
3. To get feedback from PRE’s and responds.
4. To assist Hospital Administrator in preparing monthly duty rooster of residents.
5. To monitor day to day duties of the residents.
6. To resolve in conjunction with Hospital Administrator any complaint from different
floors.
7. To assist Hospital Administrator in organizing every day HOD meeting.
8. Coordinating departmental meeting, quality control meeting, mortality and morbidity
meeting.
9. Implementation of various programs.
10. Arrangement of camp by business Development Company.
11. Initiate different protocols.
12. Day to day functioning of clinics.
Supervisory Responsibility:-
Supervises departmental staff.

Qualifications and skills required:-

MBA (Hospital Administration)
 Job Description- Manger Administration

Job Title: - Manager Administration

Reports to: - Hospital Administrator

Purpose: - Coordination and control of various department of hospital.

Duties and Responsibilities:-

1. Punctuality and discipline of staff.
2. Coordination between consultants, Doctors and Laboratory.
3. Coordination of HOD’s.
4. Interacting with staff.
5. Monitor cathlab and coordinate process.

Supervisory Responsibility:-
Supervises departmental staff.

Qualifications and skills required: -

MBA (Hospital Administration)

Job Description -Lobby Manger Administration

Job Title:- Lobby Manager Administration

Reports to :- Hospital Administrator / AGM Administration

Purpose:- Supervises the work of the OP Reception. IP Reception, Helpdesk, all the blocks,
consultant cabin and lobby area regularly.

Duties and Responsibilities:-

1. To organize day to day activities of out patient and inpatient reception.
2. To monitor punctuality and discipline of the staff working in all the reception.
3. Resolving complaints/ problems in his area of work.
4. Posting and duty rooster of the PRE’s.
5. Training and development of staff in the department.
6. Ensuring smooth functioning of the out patient department.
Qualifications and skills required:-
MBA or PGDHM.

Job Description- Assistant Manager Administration

Job Title:- Assistant Manager Administration

Reports to: - Manager Administration

Purpose: - Provide administrative support to a department and/or Manager. Duties include

general clerical, receptionist and project based work. Project a professional company image
through in-person and phone interaction

Duties and Responsibilities:-

1. Answer telephones and transfer to appropriate staff member.
2. Meet and greet clients and visitors.
3. Create and modify documents using Microsoft Office.
4. Perform general clerical duties to include but not limited to: photocopying, faxing,
mailing, and filing.
5. Maintain hard copy and electronic filing system.
6. Sign for and distribute UPS/Fed Ex/Airborne packages.
7. Research, price, and purchase office furniture and supplies.
8. Coordinate and maintain records for staff office space, phones, parking, company credit
cards and office keys.
9. Setup and coordinate meetings and conferences.
10. Maintain and distribute staff weekly schedules.
11. Collect and maintain PC inventory.
12. Support staff in assigned project based work. Other duties as assigned.
13. To procure daily MIS report.
14. Posting duty rooster of PRE working in Administration.
Qualifications and skills required:-
MBA
Good communication skills.
 Physiotherapy Department
Introduction:-
The physiotherapy department is one of the most important required in a multispeciality hospital.
This department is concerned with the rehabilitation of the patient. The physiotherapy
department is situated on the ground floor .There are seven Physiotherapist working in two
shifts.

Hierarchy:-

Senior
Junior
HOPhysiotherapist
D

Job description -HOD Physiotherapy

Job Title: - HOD Physiotherapy

Reports to: - HOD Orthopedics

Purpose: - To administer and Supervise smooth working of Department

Duties and Responsibilities:-

1. Consultation of out patients.

2. Control and coordination of physiotherapy department.
3. Maintaining discipline in the department.
4. Posting and duty rooster for the department.
5. Counseling and guidance of patient and staff.
6. Making regular ward rounds.
7. Training and supervision of departmental staff.
Supervisory Responsibility:-
Supervision of physiotherapy department

Qualifications and skills required:-

MPT with 5-7 years experience.

Job description- Senior Physiotherapy

Job Title: - Senior Physiotherapist

Reports to: - HOD Physiotherapy

Purpose: - Care and rehabilitation of the patient.

Duties and Responsibilities:-

1. Consultation of out patients.

2. Managing In patients, out patients and referrals for physiotherapy.
3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems
4. Maintaining records of patients.
5. Follow up of IPD patients.
6. Managing emergency.
7. Counseling and guidance of patient.
8. Making regular ward rounds.
9. Informing the maintenance of equipments.
10. Indenting of materials for department.

Supervisory Responsibility:-
Supervision of Junior Physiotherapists.

Qualifications and skills required:-

BPT with 2-4 years experience.

Job description -Junior Physiotherapy

Job Title: - Junior Physiotherapist

Reports to: - Senior Physiotherapist

Purpose: - Care and rehabilitation of the patient.

Duties and Responsibilities:-

1. Consultation of out patients.

2. Managing In patients, out patients and referrals for physiotherapy.
3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems
4. Maintaining records of patients.
5. Follow up of IPD patients.
6. Managing emergency.
7. Counseling and guidance of patient.
8. Making regular ward rounds.
9. Informing the maintenance of equipments.
10. Indenting of materials for department.

Supervisory Responsibility:-
Supervision of Junior Physiotherapists.

Qualifications and skills required:-

BPT with 2-4 years experience.

Human Resource Department

Introduction:-
Organizations are made up of people and function through people. Without people organizations
cannot exist. The resources of men, money, materials and machinery are collected, coordinated
and utilized through people to achieve objective of organization. Thus HR department is the
planning of these resources.
According to Flippo, HRM is- The planning, organization, directing and
controlling of the procurement, development, compensation, integration, maintenance and
reproduction of human resources to the end that individual, organization and societal objectives
are accomplished.

The activities of HR department include Job analysis, job requirements,

manpower recruitment, induction / orientation of staff, performance appraisal, training and
development. Time office, wage and salary administration, exit interviews etc.

Hierarchy:-
 Data
Senior
Junior
Sr. entry
Executive
Executive
Manager
OperatorHR

Job Description- Senior Manager HR

Job Title: - Senior manager HR

Report to: - General Manager HR

Purpose: - To ensure personnel and human resource functions are to be carried out to meet
organizational objectives.

Duties and Responsibilities:-

 1. Monitoring all the functions of the department staff.
2. Accept resignations and monitor till the closure of full and final settlement.
3. Handle pay revisions, promotions, transfers periodically.
4. Organize seminars, workshops, conducting internal and external training to staff.
5. Conducting meeting and functions.
6. MIS
7. Conducting exit interviews at time of separation of associates.
8. Preparation of daily reports about resignations, new joinees, transfers, leave etc.
9. Performance appraisals of other departments.
10. Communicate various statutory and non statutory benefits modified by the
governmental organization.
11. Relevant records collection of the contract labors.

Qualifications and Skills Required:-

MBA (HR) with work experience of 3-5 years and good communication skills.
The senior manager has to deal with all sorts of problems so he should be
energetic, enthusiastic and should have immense patience so as to solve the
problem in a practical way.

Job Description -Senior Executive

Job Title: - Senior Executive

Report to: - Senior manager (HR)

Purpose: - To perform the activities of the department as assigned

Duties and Responsibilities:-

1. Handling of resignations and new joining formalities.

2. Will be handling all matters related to nursing staff full and final settlements, over
time payments, leave update in registers, maintaining original certificate, shifts,
overtime payments.
3. Assisting the senior manager in pay roll process.
4. Generate attendance report, late coming report, canteen deductions, LOP statements
etc.
5. Prepares Pay roll, salaries statement and bank statements.
6. Arrange for full and final settlements on the day of his/ her leaving the organization.
7. Solving the quarries of the employees regarding leaves, payments, OT’s etc of
different departments.

Qualifications and Skills Required:-

MBA (HR) with work experience of 2-3 years.
Good communication skills and should be well versed with computer operations.
 Job Description -Junior Executive

Job Title: - Junior Executive

Report to: - Senior Manager (HR)

Purpose: - To perform the activities of the department as assigned

Duties and Responsibilities:-

1. Collects the previous day data from swipe machine and post the same into the system.
2. Generates late coming reports.
3. Collects all leave applications and update the attendance in the system.
4. Update attendance in the system for all cases where they have not swiped and entered
attendance in the register, permission taken.
5. Generates attendance report for all settlements cases.
6. Preparation of ID cards for staff.
7. Provide daily report to head of the department for habitual late comers, absentees and
leave status of staff.

Qualifications and Skills Required:-

MBA (HR) with / without work experience.
Good communication skills and skillful use of MS office.

Job Description -Data Entry Operator

Job Title: - Data Entry Operator

Report to: - Senior Manager (HR)

Purpose: - To perform the activities of the department as assigned

Duties and Responsibilities:-

1. Preparation of certificate like service, salary, experience etc.

2. Collection and compiling the data in the hard as well as soft copies.
3. Filing of the data of employees.
4. Indenting of the materials required in the department.
5. Performing the activities assigned by the senior manager

Qualifications and Skills Required:-

Any graduate with excellent computer skills.
 Observations
• CARE Banjara provides its Associates better working condition.

• Training & development of Associate is by CARE foundation for the future growth of
Associate.

• The 1:1 nurse to bed ratio is there which is quiet good.

• Patients are given highest privilege.

• There is lack of coordination between departments like nursing, lab, dietetics etc.

• Communication in patients and staff is weak due to language problem.

• Turn over rate of staff is high on observation.

• The dietetics department is congested that means the ergonomics are not proper.

• A kitchen dietitian is lacking in the food and beverages department.

• Size of the kitchen is small.

• Training and development of the kitchen staff is not proper.

• Language problem with the kitchen staff.

• Coordination with the other department is not proper.

• Wastage of food is high in the hostels.

• Administrative incompetence in the Blood bank.

• Delay in generating of printed reports by the laboratory department.

• Smooth working condition good coordination is observed in NI labs, Administration,

Internal Audit, Hr department and Cath Lab.

• Physiotherapy department is isolated in the hospital.

• Equipments are outdated and insufficient in the Physiotherapy department.