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Salesforce.com capability
Salesforce.com capability
Salesforce.com capability
Salesforce.com capability
Salesforce.com capability
Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
Basic Reporting
& Analytics
Opportunities
& Quotes
Campaigns
Leads
Social Media
Integration
Salesforce.com capability
Order to
invoice
Orders
Geo-mapping
Mobile Devices
Pricebooks
Activities
& Chatter
Event App
Sales & KPI
reporting
Contacts
Contracts
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Briefs &
Proposals
Accounts
(hierarchies)
Products
Inventory
Advertising
Content
Bookings
Agencies
(hierarchies)
Benefits &
Compensation
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Salesforce.com capability
External-Facing
Force.com
Technologies
Boundary Systems
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Salesforce.com capability
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Salesforce.com capability
Surveys
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
Solution
Initially, the sales processes across 7 countries
were defined for all products and sales channels. An
agile project approach was then used to implement
a Salesforce.com solution.
Results
Sixt now have a common sales process across 7
countries. They have benefited from a 360view of
the customer on one platform, giving them improved
sales and customer insight, and customer
satisfaction.
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
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Salesforce.com capability
Solution
Once the after-sales processes were defined and
designed, the CCS Implementation was completed.
In addition to this, work was completed to integrate
the system with Lease Base and Lotus Notes.
Results
After the implementation, KBC Autolease had
clearly define and efficient after-sales processes,
and one integrated tool to access customer and
vehicle information, and to manage after-sales
requests.
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Salesforce.com capability
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member firms, each of which is a legally separate and independent entity. Please see www.deloitte.co.uk/about for a detailed description of the
legal structure of DTTL and its member firms.
Deloitte MCS Limited is a subsidiary of Deloitte LLP, the United Kingdom member firm of DTTL.
This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of the principles set out
will depend upon the particular circumstances involved and we recommend that you obtain professional advice before acting or refraining from
acting on any of the contents of this publication. Deloitte MCS Limited would be pleased to advise readers on how to apply the principles set out in
this publication to their specific circumstances. Deloitte MCS Limited accepts no duty of care or liability for any loss occasioned to any person
acting or refraining from action as a result of any material in this publication.
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Salesforce.com capability