Siemens G20 Trouble. G PDF

SONOLINE G20
US
Troubleshooting Guide
System
G20 System Troubleshooting
08647831
08647815
Siemens AG
Siemens Medical
Ultrasound
ejt
DivisionSolutions
Print No.: US06-102.840.01.02.02

Replaces: US06-102.840.01.01.02
Part No.:
sd
2004
The reproduction, transmission or use

of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.
English
Doc. Gen. Date: 01.05
n.a.
Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
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Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service procedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyers acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operators manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms
SONOLINE G20
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Siemens
Medical Solutions USA, Inc.
Revision / Disclaimer
of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.
Siemens
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SONOLINE G20
Table of Contents
1-
0Table of Contents
1 _______ Troubleshooting_________________________________________________ 5
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Error Messages and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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Troubleshooting
2-
Overview
1Troubleshooting
The SONOLINE G20 system is equipped with the following tests, indicators, and
error/warning messages to aid in system diagnostics:
Built in self test (BIST)

BIST provides system fault information that isolates a fault down to the field
replacement unit (FRU) level. The fault information is displayed on the screen when the
error occurs, stored in the error log and on the hard disk drive (HDD), and can be copied
to CD-ROM in delineated format for viewing on an external personal computer.
Power on self test (POST)

POST tests the boot sequence of the system. The execution time of this test is 30
seconds. A progress bar is displayed on the screen while POST monitors the supply
voltages. The supply voltage LEDs are located on the software regulator unit; view
these LEDs to determine if the supply voltages are within specifications. POST can be
configured to run at each power on, daily, weekly, or off.
LED indicators
The system is equipped with LEDs located on the I/O panel and the individual PCBs.
These LEDs indicate the state of the system, displaying whether different system
functions have passed or failed a test. An amber lit LED indicates a failure status and a
green lit LED indicates a passing status. LEDs on the PCB indicate the power status.
S.M.A.R.T disk monitor

The G20 system checks the HHD performance through the S.M.A.R.T disk monitor.
When an error or warning occurs, a message is displayed on the screen that lists the
error or warning and how to remedy the situation. These events are logged and can be
copied to CD-ROM in delineated format for viewing on an external personal computer.
Troubleshooting Flowcharts
Use the troubleshooting flow charts as a guide to determine the functionality of the G20
system.
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SONOLINE G20
Troubleshooting
Fig. 1:
SONOLINE G20
G20 Troubleshooting Flowchart - Start
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Troubleshooting
Fig. 2:
G20 Flowchart - A - Power OK
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SONOLINE G20
Troubleshooting
Fig. 3:
SONOLINE G20
G20 Flowchart - C - Stable Video
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Troubleshooting
Fig. 4:
G20 Flowchart - E - Bootup OK
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SONOLINE G20
10
Troubleshooting
Fig. 5:
SONOLINE G20
G20 Flowchart - G - I/O Panel LED 8
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Troubleshooting
Fig. 6:
11
G20 Flowchart - I - Self Scan B/M Mode
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SONOLINE G20
12
Troubleshooting
Fig. 7:
SONOLINE G20
G20 Flowchart - K- Print/Record/Store to Disk
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Troubleshooting
Fig. 8:
13
G20 Flowchart - K1- Print/Record/Store to Disk
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SONOLINE G20
14
Troubleshooting
Fig. 9:
G20 Flowchart - K3- Print/Record/Store to Disk
LED Indicators
I/O Panel LED Indicators

The I/O panel is located on the left side of the system. There are nine LEDs labeled 1, 2,
3, 4, 5, 6, 7, 8, and V. The V LED is defined as DC Power (+3.3 V). If this LED is in the Off
state, there is no power for the system. There are two LED states; the first state monitors
the system boot sequence and the second state monitors system function after the completion of the boot sequence.
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Fig. 10: I/O Panel LED Indicators
LED
LED State 1
LED State 2
Orange = BRST: Reset
Green = Ethernet ACTV
Green = HDD ACTV
Green = HDD ACTV
Green = VGA SYNCL
Green = VGA SYNCL
Green = VGA CLK
Green = V GA CLK
N/A
Green = POST: OK
Orange = POST: Fail
N/A
Green = Fan, Temp, and Voltage check: OK

Orange = Fan, Temp, and Voltage check: Fail
N/A
Green = RASC CPU: OKOrange = RASC CPU: Fail
N/A
Green = Control panel and key access

Orange = N/A
Green = 5V present
N/A
Boot Sequence
When the system is powered on (by pressing the Standby key), the following occurs:
The Starting progress bar is displayed.

- At this point the BIOS can be entered by pressing the Shift + S keys on a USB keyboard. The control panel is not available.
- The monitor changes to black before displaying the boot screen.
The illumination state for LEDs #5, #6, #7, and #8 changes to orange.
The illumination state for LEDs #5, #6, #7, and #8 changes to green.
The imaging screen is displayed.
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SONOLINE G20
16
Troubleshooting
The illumination state for LEDs #5, #6, #7, and #8 changes to off.
The LED state changes based on the user input.
PCB LED Indicators
Amber-colored LEDs are mounted on each PCB and the SWRG2. These LEDs indicate
component function or voltage settings, depending on where they are located.
SWRG2
LED State
System State
Normally on
The MAINS circuit breaker is on.
A30 TXRX PCB

LED State
PCB Location
System State
Normally on
DS1
+5V (A+5V)
Normally on
DS2
+12V (A+12V)
Normally on
DS3
-12V (A-12V)
LED State
PCB Location
System State
Normally on
DS2
Received Echo start signal (VALID0)
Normally on
DS3
If the LED is off, a failure has been detected for

HVMUX on A30-1 PBIF PCB.
Normally on
DS11
+12V (A+12V)
Normally on
DS12
+5V (AD+5V)
Normally on
DS13
+3.3V (D+3V)
A31 TRBF PCB
Freeze = off
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Troubleshooting
17
A33 ECPR PCB

LED State
PCB Location
System State
B mode on
DS1
Valid B-mode signal
DS2
uP-bus transaction
Normally on
DS3
DMA transfer action
Normally dim
DS7
Tx trigger timing signal
Normally on
DS51
D+12V
Normally on
DS52
D+5V
Normally on
DS53
D-12V
Normally on
DS54
D+3V
LED State
PCB Location
System State
Normally on
DS20
+3.3V (D+3V)
Normally on
DS21
+5V (D+5V)
Normally on
DS22
-12V (D-12V)
Normally on
DS23
+12V (D+12V)
M mode off
Freeze off
Normally on
Bus error off
Freeze on
A34 AVIF2 PCB
Confirm Voltages at the SWRG2 LED

1. Check the SWRG2 LED (located in the front of the system):
The LED on the SWRG2 is on under the following conditions: power is on and the
system is in standby.
2. Check the LEDs on the I/O panel.
3. Check the LED on the control panel.
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SONOLINE G20
18
Troubleshooting
4. Check the SWRG2 check points:
- Remove the side cover.
- Remove the front shield cover.
- Check DC power for D+3.3V, D+5V, D+12V, D-12V and STB+5V.
Fig. 11: SWRG Voltage Test Points
Power Up LED Sequence

System State
LED
LED
State
Check
The MAINS breaker

has been switched on.
Standby button
Amber
If the Standby button LED is not back lit

amber, check the STB+5V line.
Standby button has

been pressed.
Standby button
Blue
If the LED is not blue, verify that the

power on signal is connect and check
CPNL, AVIF2, and SBC.
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Troubleshooting
19
System State
LED
LED
State
Check
The system has completed the boot

sequence.
Freeze button
Blue
If the monitor does not display characters, check I/O panel LEDs:
#1 is orange: the reset signal level is

low; check SBC, ECPR and MTHR.
# 2 flashes green: during HDD activity; LED #2 is off when there is no HDD
activity. Check the HDD and the SBC.
# 3 is not green: sync signal is not provided from SBC. Check the SBC and
LVDS.
#4 is not green: the VGA CLK provided from SBC is not available. Check
the SBC and LVDS.
System has booted.
If the monitor display is blank.
Press the F7 key and check the light

on the monitor. If the task light does
not work then the +12 V to the monitor
is not available.
Troubleshooting Components
Item
No.
1
Problem Type
Problem
Component
Failure
BIOS
BIOS is not working.
A33 ECPR
A33-2 SBC
BIOS
CD-R/RW
BIOS logo screen is not displayed after BIOS is

boot.
A33 ECPR
Cannot access the CD-R/RW.
A33 ECPR
A33-2 SBC
A33-2 SBC
4
Control Panel Keys
Freeze key does not work.
A10 CPNL
A34 AVIF2
Control Panel Keys
Keys on the control panel are not working.
A33-2 SBC
Control Panel Keys
One of the Select, 2D, Depth/Zoom knobs, and

the trackball do not work.
A10 CPNL
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SONOLINE G20
20
Item
No.
Troubleshooting
Problem Type
Problem
Component
Failure
Control Panel Keys
Press the Freeze key but brightness of the LED is A10 CPNL
not changed.
Control Panel Keys
Some of DGC slide pots do not work.
A10 CPNL
HDD
Accessing the HDD takes a long time.
A33-3 HDD
10
I/O Panel
The I/O panel is not functional.
A34 AVIF2
11
I/O Panel
USB, LAN and RS-232-C connections are not

working.
A33-2 SBC
12
Image
B image is not displayed on the monitor.
A33 ECPR
13
Image
Cannot recall the image data.
A27 CDRW
14
Image
Cannot save image data.
A27 CDRW
15
Image
Dynamic range of the image is not changed.
A33 ECPR
16
Image
Edge enhance is not changed.
A33 ECPR
17
Image
Geometric accuracy is not correct.
A30 TXRX
18
Image
Image is not displayed because analog power is

not output to front end boards. (PBIF, TXRX and
TRBF board).
A36 RGLT
19
Image
Image is not displayed because Tx power is not

output.
A36 RGLT
20
Image
Image of the VCR playback has poor contrast.
A34 AVIF2
21
Image
Image of the VCR playback is noisy.
A34 AVIF2
22
Image
M image is not displayed on the monitor.
A33 ECPR
23
Image
Noise in the imaging area.
A30 TXRX
24
Image
Poor contrast image.
A30 TXRX
25
Image
Synthetic aperture is not working.
A33 ECPR
26
Image
There is no image on the monitor.
A33-2 SBC
27
Image
There is no image.
A35 MTHR
28
Image
White dot noise on the image.
A31 TRBF
A33 ECPR
29
Monitor
SONOLINE G20
After power on, first message starting is displayed but next message is not displayed on the
monitor.
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A33-3 HDD
Siemens
Troubleshooting
Item
No.
21
Problem Type
Problem
Component
Failure
30
Monitor
Monitor image is not stable
A15 MON
31
Monitor
Monitor is blank
A15 MON
32
Monitor
Monitor task light is not lit even after pressing F7. A15 MON
33
Monitor
Monitor VGA works, but the monitor does not

work
A15 MON
34
Monitor
No image is displayed on the monitor.
A31 TRBF
A33 ECPR
35
Monitor
No monitor display
A34 AVIF2
36
Monitor
No video signal output, even if the monitor is displayed.
A34 AVIF2
37
Monitor
System does not boot. First message is not displayed on the monitor.
A33-2 SBC
38
Monitor
The image is not stable on the monitor.
A34 AVIF2
39
Monitor
The monitor is not functioning.
A34 AVIF2
40
Monitor
Video input is not available.
A34 AVIF2
41
Power
CPNL is not functional; the power LED is not lit.
A34 AVIF2
42
Power
No power.
A34 AVIF2
43
Power
Power LED on AVIF2 board is not lit
A34 AVIF2
44
Power
Power LED on ECPR board is not lit.
A33 ECPR
45
Power
Power LED on PBIF board is not lit.
A30-1 PBIF
46
Power
Power LED on TRBF board is not lit.
A31 TRBF
47
Power
Power LED on TXRX board is not lit.
A30 TXRX
48
Power on - Peripherals
System competed the boot sequence, but the

peripheral will not power on.
A04 OUTL
49
Power on - System
and Peripherals
System and peripheral will not power on.
A07 LSPS
50
Safety
Power line fails during the Safety test.
A03 SWRG2
51
System
Power is on but system is not working.
A35 MTHR
52
Transducer
Bad image due to low Tx power.
A30-1 PBIF
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SONOLINE G20
22
Item
No.
53
Troubleshooting
Problem Type
Problem
Component
Failure
Transducer
Lack of Tx channel.
A30 TXRX
A31 TRBF
54
Transducer
One of the channels is not working.
A30 TXRX
A30-1 PBIF
55
Transducer
Steer is not working.
A31 TRBF
56
Transducer
Transducer is not recognized.
A30-1 PBIF
A31 TRBF
57
Transducer
Transducer port is not changed.
A30-1 PBIF
A31 TRBF
Error Messages and Warnings
When an error occurs an error message or warning are displayed on the screen. Application errors and warnings are logged for later review from a Service menu. The error log
can be exported to removable media. The format of the exported log is text-delineated.
If the operating temperature of the G20 system reaches its maximum value, a forced
power down will occur and all data will be saved.
If an unsupported transducer is plugged in to one of the transducer ports a message displays stating that the transducer is incompatible with the G20 system.
Service Error Log
Access the Service Error Log to aid in troubleshooting system problems. To access the
error log perform the following steps:
1. Press F6; the Preset screen is displayed.
2. Select the Next Screen arrow; located at the bottom of the Presets menu.
3. Select Service from the Presets menu; the Siemens authentication screen is displayed.
4. Type the service password in the text box and select OK; the Service Main menu is displayed.
5. Select Log; the Service Log screen is displayed.
6. Select Error/Warning Log; the Service Error/Warning Log is displayed.
The log lists the date, time, status, ID, and details describing the error.
7. Select Back to return to the previous screen or Home to return to the Service User Main
Menu screen.
Select Exit to return to imaging mode.
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Troubleshooting
23
Error Messages
The following is a list of the error messages.
Item Message
No.
Description/Action/Log
LiveDialog::*******
Re-install the DIMAQ software.
Verify needle path and scale Verify needle path and scale prior to biopsy.
prior to biopsy. Select the
OK button to continue.
Key Disk is not in drive or it

is invalid.
The Key Disk is not connected:

- Connect the Key Disk
A USB device other than the Key Disk, is connected to

the USB port:
- Disconnect the USB device and connect the Key
Disk to the USB port.
The Key Disk is not working correctly:

- Replace the Key Disk.
USB connector on the AVIF2 PCB is broken:

- Replace the AVIF2 PCB.
4
Check the Key Disk Device.
Data can not be saved to the Key Disk.
The Key Disk is in write-protected mode:

- Change the write-protection status.
The Key Disk is not working correctly:

5
System error occurred,

Option is not available.
The system software on the HDD is not working correctly.

- Re-install the system software.
The HDD is broken.

- Replace the HDD.
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SONOLINE G20
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Troubleshooting
Item Message
No.
6
Option information is not cor-

rect. Check the Key Disk.
The Key Disk system serial number does not match the
G20 system serial number.
- Use the Key Disk that matches the system serial
number.
The G20 system does not have a system serial number.

- Enter the system serial number.
The Key Disk is not working:

7
A problem occurred in the

option information,
DIMAQ-IP will be disabled.
The system software for options on the HDD is not

working correctly.
- Re-install the system software.
The HDD is broken.

- Replace the HDD.
8
Crescendo application is not

available. Check DIMAQ-IP.
The DIMAQ software is not working correctly.

- Re-install the system software and/or DIMAQ software.
The HDD is broken.

- Replace the HDD.
9
Communication error
occurred. Some options are
not available.
The G20 system software can not communicate with

the DIMAQ software.
- Re-install the system software and/or DIMAQ software, or replace the HDD.
The HDD is broken.

- Replace the HDD.
10
11
Check the DIMAQ-IP Soft

ware Version. DIMAQ-IP will
be disabled.
Communication error
occurred. DIMAQ-IP saved
the old study to HD and
started a new study.
The DIMAQ software and system software are not

matched.
- Check the DIMAQ-IP Software Version; re-install the
DIMAQ software.
The G20 system software can not communicate to the

DIMAQ software.
- Re-install the G20 system software and/or DIMAQ
software.
The HDD is broken.

- Replace the HDD.
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Troubleshooting
Item Message
No.
12
25
DIMAQ-IP is now booting up. Wait up to one minute to allow the DIMAQ IP to complete
System is not ready to perthe boot sequence.
form this function.
If the problem does not clear, the DIMAQ software is
not working correctly.
- Re-install the system software and/or DIMAQ software.
The HDD is broken.

- Replace the HDD.
13
DIMAQ-IP is busy.
This message displays while writing data to the CD during

system power off. Wait up to one minute for the DIMAQ-IP
to complete the writing and power off sequence.
If the problem does not clear, the DIMAQ software is

not working correctly.
- Install the system software and/or DIMAQ software.
The HDD is broken.

- Replace the HDD.
14
CardReader Communication Error.
The G20 system can not communicate with the cardreader.
The setting for the cardreader is not correct.

- Check the setting for the cardreader.
The cardreader is broken.

- Check the setting for the cardreader.
- Check the connection to the cardreader.
The cable between system and cardreader is broken.

The connectors are broken.

15
Failed...CD-RW device error. The CD drive is not working correctly.

Try again.
Reboot up the system to try to clear the error.
- If the problem does not clear, replace the CD drive.
16
Failed...not writable media.

(Media is full)
Siemens
CD-ROM disk is full and therefore cannot write to disk.

- Replace the CD-ROM.
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SONOLINE G20
26
Troubleshooting
Item Message
No.
17
18
19
20
Failed...CD-RW write error.

(Unknown reason)
Can not write data to the CD-ROM.
Failed...invalid volume
name.
The CD-ROM volume label is incorrect.

- If the problem does not clear, reboot up the system.
Failed...CD-RW device error.

(Other application use
CD-RW?)
Disk not Formatted.
The CD drive is not working correctly, the DIMAQ software may be using the CD drive.
- Reboot the G20 system.
CD-ROM is an unsupported disk.

21
The data on the HDD or CD is corrupt.
Disk Error.
- Replace the CD-ROM or HDD.

22
The file name is invalid.
Invalid File Name.

software, or replace the HDD.
23
Unknown file error.
The file is damaged.

software, or replace the HDD.
24
The printer settings are incorrect or the printer is not
Printer Error
connected.
- Check the setting for the printer and the connection
to the printer.
25
HDD (Raw Read Error Rate) This error message is displayed by the HDD S.M.A.R.T.
Error
feature.
The Raw Read Error Rate of the HDD is over the manufacturers threshold.
- Backup the user data and replace the HDD.
26
HDD (Throughput Performance) Error
This error message is displayed by the HDD S.M.A.R.T.

feature.
The Throughput Performance of the HDD is over the

manufacturers threshold.
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Troubleshooting
Item Message
No.
27
27
HDD (Spin Up Time) Error

feature.
The Spin Up Time of the HDD is over the manufacturers threshold.

28
HDD (Start/Stop Count)

Error

feature.
The Start/Stop Count of the HDD is over the manufacturers threshold.

29
HDD (Reallocated Sector

Count) Error

feature.
The Reallocated Sector Count of the HDD is over the

30
HDD (Read Channel Margin) This error message is displayed by the HDD S.M.A.R.T.
Error
feature.
The Read Channel Margin of the HDD is over the manufacturers threshold.
31
HDD (Seek Error Rate) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
The Seek Error Rate of the HDD is over the manufacturers threshold.
32
HDD (Seek Time Performance) Error

feature.
The Seek Time Performance of the HDD is over the

33
HDD (Power On Hours

Count) Error

feature.
The Power On Hours Count of the HDD is over the

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Troubleshooting
Item Message
No.
34
HDD (Spin Retry Count)

Error

feature.
The Spin Retry Count of the HDD is over the manufacturers threshold.
35
HDD (Calibration Retry

Count) Error

feature.
The Calibration Retry Count of the HDD is over the

36
HDD (Power Cycle Count)

Error

feature.
The Power Cycle Count of the HDD is over the manufacturers threshold.
37
HDD (Soft Read Error Rate)

Error

feature.
The Soft Read Error Rate of the HDD is over the manufacturers threshold.
38
HDD (Power off Retract

Count) Error

feature.
The Power off Retract Count of the HDD is over the

39
HDD (Load/Unload Cycle

Count) Error

feature.
The Load/Unload Cycle Count of the HDD is over the

40
HDD (Current Pending Sector Count) Error

feature.
The Current Pending Sector Count of the HDD is over

the manufacturers threshold.
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Troubleshooting
Item Message
No.
41
29
HDD (HDD Temperature

(Fahrenheit)) Error

feature.
The HDD Temperature (Fahrenheit) of the HDD is over

the manufacturers threshold.
42
HDD (Hardware ECC recovered) Error

feature.
The Hardware ECC recovered of the HDD is over the

43
HDD (Reallocation Event

Count) Error

feature.
The Reallocation Event Count of the HDD is over the

44
HDD (Off-line Scan Uncorrectable Sector Count) Error

feature.
The Off-line Scan Uncorrectable Sector Count of the

HDD is over the manufacturers threshold.
45
HDD (Ultra ATA CRC Error

Count) Error

feature.
The Ultra ATA CRC Error Count of the HDD is over the
46
HDD (Write Error Rate) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
The Write Error Rate of the HDD is over the manufacturers threshold.
47
HDD (Disk Shift) Error

feature.
The Disk Shift of the HDD is over the manufacturers

threshold.
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Troubleshooting
Item Message
No.
48
HDD (Loaded Hours) Error

feature.
The Loaded Hours of the HDD is over the manufacturers threshold.

49
HDD (Load Retry Count)

Error

feature.
The Load Retry Count of the HDD is over the manufacturers threshold.
50
HDD (Load Friction) Error

feature.
The Load Friction of the HDD is over the manufacturers threshold.

51
HDD (Load-in Time) Error

feature.
The Load-in Time of the HDD is over the manufacturers threshold.

52
HDD (Head Flying Hours

(Hitachi)) Error

feature.
The Head Flying Hours (Hitachi) of the HDD is over the

53
HDD (TA Counter Detected)

Error

feature.
The TA Counter Detected of the HDD is over the manufacturers threshold.

54
HDD (TA Counter Increased) This error message is displayed by the HDD S.M.A.R.T.
Error
feature.
The TA Counter Increased of the HDD is over the manufacturers threshold.

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Troubleshooting
Item Message
No.
55
31
HDD (Gsense Error Rate)

Error

feature.
The Gsense Error Rate of the HDD is over the manufacturers threshold.
56
HDD (G-Sense Error Rate)

Error

feature.
The G-Sense Error Rate of the HDD is over the manufacturers threshold.
57
HDD (Load Cycle Count)

Error

feature.
The Load Cycle Count of the HDD is over the manufacturers threshold.
58
HDD (Torq-amp Count) Error This error message is displayed by the HDD S.M.A.R.T.
feature.
The Torq-amp Count of the HDD is over the manufacturers threshold.

59
HDD (Power-off Retract

Count) Error

feature.
The Power-off Retract Count of the HDD is over the

60
HDD (Unknown attribute)

Error

feature.
The Unknown attribute of the HDD is over the manufacturers threshold.

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Troubleshooting
Item Message
No.
61
62
Caution: Fan Malfunction.

Please call service.
The fans in the G20 system have stopped.
Caution: System over temperature. Power off the system and clean air filters.
The G20 system is over temperature.
- Replace the fans (fan on the SWRG2, fan under the

CD-ROM Drive, or CPU fan)
- If the problem does not clear, replace the RGLT PCB
(the fans are checked on the RGLT PCB).
- Power off the system and clean air filters.

- If the problem does not clear, replace the fans (fan on
the SWRG2, fan under the CDD, or CPU fan).
- If the problem does not clear, replace the RGLT PCB
(the fans are checked on the RGLT PCB).
To export an error message, please use the CUI Report. To create and export the CUI
Report please see CUI Report Screen of the Service Menu Screens section.
Abbreviations
+ BWLF
Black and White Lateral Filter
ADC
Analog to Digital Converter
ASIC
Application Specific Integrated Circuit
AVIF2
Audio Video Interface
BWLF
FPGA
BWLP
FPGA
BWPF
Black and White Line Processor
BWPR
Black and White Processor
CDD
Compact Disk Drive
CD-R/RW
Compact Disk - Recordable/Rewriteable
cPLD
Complex Programming Logic Device
CPNL
Control Panel
CUI
Customer User Interface
DAC
Digital to Analog Converter
DGC
Depth Gain Control
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Troubleshooting
33
DIMM
Dual Inline Memory Module
DRFP
ASIC
ECPR
Echo Processor
EMIFIL
EMI (Electro-Magnetic Interference) Filter
EMUX
Echo Multiplexer
FiFo
Fast In Fast Out Memory
FPGA
Field Programmable Gate Array IC
HDD
Hard Disk Drive
HV-MUX
High Voltage Multiplexer
IDE
Integrated Drive Electronics
LAN
Local Area Network
LNF
Line Filter
LSPS
Line Selector and Power Supply
MON
Monitor
NTSC
National Television Standards Committee
OUTL
Outlet
PAL
Phase Alternation by Line
PBIF
Probe Interface Board
PCI
Peripheral Component Interconnect
PCIF
PCI Interface
RACS
Real Time Acoustic Control System
RGLT
Regulator
SBC
Single Board Computer
SBCR
Single Board Computer Riser
SDRAM
Synchronous Dynamic Random Access Memory
SWRG2
Switching Regulator
TBGR
Time Base Generator and dRfp (Digital RF Processor)
TRBF
Tx / Rx Beam Former
TRNS
Isolation Transformer
TXRX
Transmit / Receive Echo
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Troubleshooting
USB
Universal Serial Bus
VGA
Video Graphic Array
SONOLINE G20
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Siemens

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SONOLINE G20

Print No.: US06-102.840.01.02.02

The reproduction, transmission or use

Built in self test (BIST)

Power on self test (POST)

S.M.A.R.T disk monitor

G20 Troubleshooting Flowchart - Start

G20 Flowchart - A - Power OK

G20 Flowchart - C - Stable Video

G20 Flowchart - E - Bootup OK

G20 Flowchart - G - I/O Panel LED 8

G20 Flowchart - I - Self Scan B/M Mode

G20 Flowchart - K- Print/Record/Store to Disk

G20 Flowchart - K1- Print/Record/Store to Disk

G20 Flowchart - K3- Print/Record/Store to Disk

I/O Panel LED Indicators

Fig. 10: I/O Panel LED Indicators

Orange = BRST: Reset

Green = Ethernet ACTV

Green = HDD ACTV

Green = HDD ACTV

Green = VGA SYNCL

Green = VGA SYNCL

Green = VGA CLK

Green = Fan, Temp, and Voltage check: OK

Green = RASC CPU: OKOrange = RASC CPU: Fail

Green = Control panel and key access

The Starting progress bar is displayed.

The MAINS circuit breaker is on.

A30 TXRX PCB

Received Echo start signal (VALID0)

If the LED is off, a failure has been detected for

A31 TRBF PCB

A33 ECPR PCB

Valid B-mode signal

DMA transfer action

Tx trigger timing signal

A34 AVIF2 PCB

Confirm Voltages at the SWRG2 LED

Fig. 11: SWRG Voltage Test Points

Power Up LED Sequence

The MAINS breaker

If the Standby button LED is not back lit

Standby button has

If the LED is not blue, verify that the

The system has completed the boot

#1 is orange: the reset signal level is

If the monitor display is blank.

Press the F7 key and check the light

BIOS is not working.

BIOS logo screen is not displayed after BIOS is

Cannot access the CD-R/RW.

Control Panel Keys

Freeze key does not work.

Control Panel Keys

Keys on the control panel are not working.

Control Panel Keys

One of the Select, 2D, Depth/Zoom knobs, and

Control Panel Keys

Control Panel Keys

Some of DGC slide pots do not work.

Accessing the HDD takes a long time.