Edward Duran

1681 Highland Street, Santa Ana, CA 92703, (714) 277-8414, edward.duran@juno.com

Professional Summary:

Very flexible, detail-oriented, self-motivated and self-starter Systems Administrator with 18 years of progressive
experience, within entrepreneurial start-up company's, interactive security, wireless internet service provider,
retail, and manufacturing industries. Proven analytic and problem-solving skills with the keen ability to assess
needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and
improve operating efficiencies

 Network administration of Windows 2000/2003 Server R2, Exchange, Active Directory systems.
Desktop/laptop client equipment and application support
 Work with AT&T, Verizon, Covad, Paetec, and Qwest to improve network performance and reliability
 Designed and implement a Cisco MPLS network infrastructure to improve network communications.
Increased network-up time by 99.99% between 5 manufacturing facilities
 Migrated 2 manufacturing companies to a more robust SQL ERP/CRM database. Migrated 3 companies
to Windows 2003 and Exchange 2003 utilizing AD, DHCP, DNS, and IIS
 Integrated bar coding into ERP/CRM database to help track inventory and control cost
 Reduced Help Desk calls by 90% and increased customer service response time by 89%
 Administered SQL Server 2000/2005 and developed scripts
 Restructured IT department, leading to improved customer service. Analyzed network traffic to reduce
system costs
 Forecast project costs; evaluated and implemented hardware and software solutions. Developed policies
and procedures, and technology roadmap for future services and systems

Work Experience:

Technical Support Engineer, CMIT Solutions, Orange County, CA 2009 to Present

 Leading IT solution provider for small and medium size businesses
 Support sales teams in selling and scoping out professional services opportunities
 Deliver services purchased by customers. Develop statements of work, execute completion certificates
and track time to help management to determine services profitability
 Write proposals and statements of work to bid on customer projects
 Provide onsite and remote support and consulting services both on and off hour as required

Systems Operation Manager, Moldex Metric Inc, Culver City, CA 90232 2007 to 2009
 Moldex – Metric , Inc. leading manufacture of hearing and respiratory protection
 Spearhead SalesLogix ver. 6.22 to 7.2 migration, and MS-SQL database 2000 to 2005
 Backup and restore network data with VERITAS Backup Exec 11d
 Supported and troubleshot Polycom VSX 7000s versatile video conferencing equipment
 Diagnosed and resolved issues related to MAS90/200, SalesLogix, Terminal Server, DNS, DHCP, and
Email, VPN Remote Access, Mitel Phone system, ASTRO firewall and Nova time

Network Engineer, Consultant Staffing, Huntington Beach, CA 90723 2007 to 2007

 PASHA GROUP World Wide Integrated Transportation & Logistics Service Company
 Administration of CargoTel system up to including adding/maintaining users, menu security, system
integrity, database maintenance and system patches
 Implements necessary actions to resolve procedural or operational issues
 Implemented ISO 9000 standard documentation structure and procedures
 Diagnose and resolve issues related to Active Directory, DNS, DHCP, Email, and VPN.
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IT Manager, ROYAL TRUCK BODY, Paramount, CA 90723 2006 to 2007

 Royal Truck Body leading manufacture of truck service body's in the Western United States.
 Implemented MPLS network infrastructure which improved network-up time by 99.99% between 5
manufacturing facilities
 Periodically review vendor services and maintenance contracts to insure value is received and cost is
competitive
 Maintenance of MAS90/200 system up to and including adding/maintaining users, menu security,
system integrity, database maintenance and system patches
 Created and implemented Access database to help track helpdesk calls, network, computer hardware and
software

IT Manager, SWEETFACTORY, Anaheim, CA 92843 2005 to 2006

 SWEETFACTORY America's worlds famous CINNABON rolls and favorite candy
 Implemented Cisco catalyst 4500R switch, 1841 router, and SonicWall 4060 firewall for more network
efficiency and security
 Design; Implemented MSSQL web base POS system to support over 3,000 plus retail stores nationwide
 Improved network-up time by 89% for over 3, 0000 plus retail stores nationwide
 Managed Data Network/Telecommunications hardware, software installations, configurations, upgrades
and modifications to enhance system performance, capacity, and integrity

IT Manager, ICC, Cerritos, CA 90703 2000 to 2005

 ICC leading telecommunications manufacturer of copper and fiber optic structured cabling products.
 Periodically review vendor services and maintenance contracts to insure value is received and cost is
competitive
 Created and Implement network infrastructure disaster recovery plans and process
 Diagnosed and resolved issues related to Active Directory, DNS, DHCP, Email, VPN, and Kronos.
 Integrated ZateFax with Exchange 2000, and Outlook and VXTracker with Mitel phone system
 Plan; Implemented migration from Macola and SalesLogix to Lilly MSSQL database

Network Specialist, Network Specialist, Garden Grove, CA 92843 2000 to 2000

 Created written documentation and detail project plans
 Strong project management skills that support business solutions
 Prepare workflow charts and diagrams to specify in detail what operations were to be performed by
equipment, and computer operations
 Planned, developed, test and document description of steps taken to modify systems and procedures
required to implemented new software, audio/video hardware and system upgrades
 Develop, implement, and support cost-effective technology solutions for all aspects of the Visual
Communication Data Center

IT Manager, Global Pacific Wireless Internet, Orange, CA 92606 1999 to 2000

 Global Pacific Wireless Southern California leading Wireless Internet provider.
 Implement co-location disaster recovery plans and systems load balancing process
 Analyze performance of Hosting Center activities - document resolutions, identify problem areas, and
devise and deliver solutions to enhance quality of customer service and to prevent future issues
 Structured, maintained three Windows NT 4.0 IIS servers to host 600 plus web sites

Note: "Additional work history can be provided upon request."

Education:
1990 – Certificate, Computer Networking, Coastline Community College
Focus: Computer Networking

Current Training:
Visual Basic Cisco Fundamental
SQL 2005 Administration Data Network/ Telecommunications
Edward Duran
Technical Skills:
Computer Operating Systems and Services:
Windows 2003 R2 Server
Windows 2000 Adv Server
Windows 2003 R2 Print Server
Windows 2000 Adv Print Server
Windows Vista
Windows XP Professional
Windows NT 4.0 Server
Windows NT 4.0
Windows 95 / 98
NetWare 2.15, 2.2, 3.11, and 4.1
Systems Administration
Customer Support
Active Directory (AD)
Group Policy Object (GPO)
Applications:
Exchange 5.5, 2000, and 2003
SQL 6.5, 7.0, 2000, and 2005
SQL 2000, 2005, and 2008 Express
Visual Basic
BlackBerry Enterprise Server
BlackBerry Desktop Software
Symantec Anti Virus Corporate Edition
Sophos Anti Virus Corporate Edition
Numara Track-IT
VERITAS Backup Exec
Visio Professional
Microsoft Projects 2000 and 2003
VNC Remote Software
Microsoft Terminal Server
SonicWall VPN Client
Cisco VPN Client
Hardware:
SonicWall Firewall 3030, 3060, 4060, TZ 200
Astro Firewall
Cisco 515e PIX Firewall
WatchGaurd Firebox Firewall
Cisco 1841,2800, 3600 routers
Cisco Catalyst 4500 Rack Mount
Cisco Catalyst 550 Switch Rack Mount
Netopia Routers
Adtran Routers
HP Switch 4108GL
HP ProCurve Switch 5308xl
3Com Superstack 3 Switches
HP LaserJets and OfficeJet Printers
HP JetDirect Cards internal and external
Brother Fax 2820
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Distributed File System (DFS)
Domain Names Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Windows Internet Name Service (WINS)
Windows Server Update Services (WSUS)
Transmission Control Protocol/Internet Protocol
(TCP/IP)
Simple Mail Transfer Protocol (SMTP)
Outlook Web Access (OWA)
Internet Information Server (IIS)
File Transfer Protocol (FTP)
Routing and Remote Access (RRAS)
Virtual Private Network (VPN)
Point-to-Point Tunneling Protocol (PPTP)
Network Address Translation (NAT)
Crystal Reports 8.5 to 10
MAS 90/200
Lilly (ERP/CRM)
SalesLogix (CRM) 4, 5.0, 6.0, 6.1, 7.2, & 7.5
Telecommunication VXTracker
Kronos' Central Time Keeper & Client
Nova Time
StarShip
Gentran EDI
Adobe Suite
IVT Terminal Software
WhatsUp Gold
ZetaFax
Goldmine
ACT
VMware
Compaq Proliant Rack Mount and Tower Servers
Intel Rack Mount and Tower Servers
IBM xSeries Rack Mount and Tower Servers
Dell PowerEdge Rack Mount and Tower Servers
HP Blade Server BL280c
Dell DLT internal and external tape drive
OmniView Matrix2 KVM Switch
APC Smart-UP’s
HP NAS device
Dell Notebooks and Desktops
TOSHIBA Notebooks
Buffalo Storage Device
AT&T / Verizon Blackberry devices
HP All in one scanners
Polycom video conferencing equipment