1.

_______________________ is a counterpoint to earlier management theo

2.

A ________ is one that has developed the capacity to continuously lear

3.

contingent workers
Globalization
Work force diversity
Total quality management
Empowerment

the bureacracy
the formal organization
B2B organization
diverse workforce
the learning organization

A learning organization represents a radical redesign of all of part of t

True
False

4.

A work team is given considerable discretion in how production shoul

5.

All transactions between a company and its suppliers are:

6.

bimodel work force

empowerment
total quality management
contingent workers
work force diversity

business-to-business (B2B)
e-commerce
business-to-consumer (B2C)
e-business
the general administrative approach

Bureaucracy is not unlike scientific management in its ideology becau

True
False

7.

Canada is the only country facing the issue of workforce diversity, as

True
False

8.

E-business can include e-commerce.

True
False

9.

Four distinct approaches that explain the history of management are:

True
False

10 .

Frank and Lillian Gilbreth were major contributors to the scientific ma

True
False

11 .

Frederick Taylor wanted to create a mental revolution among both wo

True
False

12 .

Frederick Taylor's view of people and organizations was essentially an

True
False

13 .

Henri Fayol is considered the founder of scientific management.

True
False

14 .

Information technology has created the ability to circumvent the phys

True
False

15 .

Intelligent managers recognize that diversity can be an asset becaus

16 .

Jeanne Gaudet is a French Canadian who manages a production team

17 .

contingent workers
bimodel work-force
work-force diversity
empowerment
total quality management

Knowledge management involves cultivating a/an _______ culture whe

18 .

displays autocratic, democratic, laissez-faire, and initiating

demonstrates a concern for people, concern for task, and t
brings a broad range of viewpoints and problem-solving sk
is the process where a group of individuals to pursue oppo
reduces stress

traditional
leadership
aboriginal
learning
ethical

Learning organizations have a constant need for stimulating innovatio

True
False

19 .

Management is no longer constrained by national borders, demonstra

20 .

Hertzbergs motivator-hygiene theory

workforce diversity
globalization
Scientific managment
Henri Fayol

Max Weber developed a theory of authority structures and relations.

True
False

21 .

Organized endeavours directed by people for planning, organizing lea

True
False

22 .

Re-engineering refers to the minor adjustments good managers make

True
False

23 .

Research has overwhelmingly supported the early principles of Taylor

True
False

24 .

Researchers began to analyse organizations from a systems perspect

in the early 1900's

during the time of the Hawthorne Studies
in the early 1960's
after World War II
in the early 1980's

25 .

Robert Owen was a contributor to which historical era in managemen

26 .

Scientific Management insisted there was only "one right way" to do

27 .

general administrative approach

traditional approach
scientific management
quantitative approach
human resources approach

work force diversity

contingent workers
empowerment
total quality management
bimodal work force

Taylor was concerned with management at the shop level and used th
True
False

28 .

The contingency approach to management is intuitively logical.

True
False

29 .

The functional view of the manager's job owes its origin to Henri Fayo
True
False

30 .

The Hawthorne Studies led to increased paternalism by management

True
False

31 .

The integrative approach to management which is dependent on situ

32 .

The person who described the "ideal bureaucracy" was:

33 .

Henri Fayol
John Galbraith
Max Weber
Frederick Taylor
Henry Gantt

The person who developed the idea of teaching management princip

36 .

Frank Gilbreth
Max Weber
Henry Gantt
Frederick Taylor
Henri Fayol

The person who developed a science for work by studying the movem

35 .

John Galbraith
Frederick Taylor
Max Weber
Henri Fayol
Henry Gantt

The person who described the management functions and fourteen p

34 .

process approach
contingency approach
systems approach
quantitative approach
traditional approach

Henry Gantt
Frederick Taylor
Henri Fayol
Adam Smith
Max Weber

The process approach was originally introduced by:

Frederick Taylor
Henri Fayol
Robert Owen


37 .

The use of industrial psychology was developed and popularized by t

38 .

general administrative approach

scientific management approach
human resources approach
quantitative approach
traditional management

Therbligs were created by:

39 .

Henry Gantt

Adam Smith
Frank and Lillian Gilbreth
Robert Owen
Max Weber
Frederick Taylor

Which is not one of Mary Parker Follet's contributions to management

an organization should be based on a group ethic and not

managers should rely on formal authority to lead workers
Management ideas should be more people-oriented.
managers and workers are partners
the manager's job is to coordinate group benefits

arlier management theorists who believed that low costs were the only way to increase productivity.

acity to continuously learn, adpat and change.

edesign of all of part of the company's work process.

in how production should be organized. Which current trend describes their situation?

suppliers are:

ment in its ideology because both emphasize rationality, predictability, impersonality, technical competence, and

f workforce diversity, as most nations in the world have homogeneous workforces.

tory of management are: scientific management, general administrative theory, the human resources approach

utors to the scientific management approach.

evolution among both workers and managers by defining clear guidelines for improving production efficiency.

ations was essentially an open-systems perspective.

ntific management.

y to circumvent the physical confines of doing work only in a specified organizational location.

can be an asset because it:

aissez-faire, and initiating structure

e, concern for task, and the ability to integrate the two
s and problem-solving skills to a company
dividuals to pursue opportunities

nages a production team consisting of Louise Smith, physically-challenged Kerry Drake, Yan Lui, and Bob Jeffries

a/an _______ culture where knowledge is shared.

for stimulating innovation and change.

ional borders, demonstrating the impact of:

structures and relations.

r planning, organizing leaders, and controlling have existed for thousands of years.

nts good managers make to the ongoing organization.

early principles of Taylor, Fayol, and Weber.

from a systems perspective

orical era in management?

ly "one right way" to do a job and it was the manager's responsibility to instruct the workers. What current trend

he shop level and used the scientific method.

s intuitively logical.

es its origin to Henri Fayol.

rnalism by management.

hich is dependent on situational variables is the:

cracy" was:

functions and fourteen principles of management was:

k by studying the movements required to move pig iron and the size of shovels used was:

ing management principles in schools and universities was:

ped and popularized by the:

ibutions to management study?

on a group ethic and not on individualism

uthority to lead workers
e people-oriented.
group benefits

e productivity.

chnical competence, and authoritarianism.

man resources approach, and the behavioural science approach.

production efficiency.

Yan Lui, and Bob Jeffries. Which current trend describes their situation?

rkers. What current trend would dispute that view?