Microsoft e-Postal Solutions and Digital Postmark

Nowadays postal organizations have the opportunity to build a bridge between physical and
electronic delivery space. Mailers want the flexibility to reach out to consumers through traditional
mail, electronic channels or even combination of media types. Consumers want more choice in
what, when and where they receive their communications. Posts are in unique position to become
key players in the secured electronic communication space by building new electronic channels
to access their services while leveraging their established trust, asset and traditional delivery
business.

Innovations in information technology, mobile phones and the internet are driving dramatic
changes in the way people communicate. To stay relevant to their customers, postal
organizations have to use the new technologies, ICT tools, business practices and government
process reengineering to add value to the traditional business they deliver in the physical world.
In the past, posts have deployed great efforts and innovations to combine the physical and
electronic means of communications. This trend is accelerating in the multichannel and
multimedia age. Postal agencies have capitalized on new technology not only to improve their
traditional services but also to develop new higher value service offerings like e-commerce that
provide business opportunities for generating increased revenues and also in the area of supply
chain and messaging services and to citizens a secure and trusted online services

Microsoft e- Postal Solutions :- As the PC and mobile phones are more and more
becoming the main communication tools in the enterprise and consumer market, postal
organizations look for ways to integrate their services into the devices to facilitate the access,
convenience and positive customer experience. Microsoft is working in collaboration with the post
and the Universal Postal Union to build e-Postal services such as Digital Postmark integrated
with Microsoft technology portfolio and software solutions stack. It is one of Core Focus Area
under Microsoft Global e- Governance Strategy.

Here postal organizations can take advantage of emerging technologies and new
communications channels to add value to the traditional business they deliver in the physical
world. Services such as Track & Trace, Hybrid mail, online banking, electronic payment, proof of
delivery and self service kiosks are completely integral to this product and service mix of e-postal.

In e-Postal we also provide use of business applications, software and other solutions in
management of postal functions as in finances, human resources, procurement, inventory,
operational matters, communications, citizen services; creation and sharing of databanks for
better decision making. e-Postal also provide horizontal and vertical linkages with other
departments and agencies of federal and local governments.

e-Postal also offer shared and connected operations framework to integrate postal agencies
processes from logistics to e-mail include consolidation and standardizing back office solutions
from financial, human resource, inventory management and implementing solutions to enable
customer information sharing.

The secured electronic mailbox product Microsoft offer for postal agencies is the online equivalent
of the physical mailbox; it provide postal customers multichannel services, which builds a
secured channel between authenticated mailers and receivers that permits individuals to choose
how they receive their correspondence. Microsoft e-Postal solutions lay the foundation for the
next generation postal services in coming decades.
 Benefits

Microsoft e-Postal is the industry's only comprehensive solution set that helps postal
organizations to take a holistic, outcome-focused approach and processes. It can deliver the
following benefits :

• Improvement in efficiency, effectiveness and productivity of postal organizations with

reduced operational overheads with lower TCO.
• e-postal gives customers (citizens and businesses) better access to government
informations and services with simpler and transparent processes and more efficient
interactions. Citizens can get 24/7 access, sophisticated online services and prompts
response to their request, rapid resolution of their inquires.
• New services and source of revenue to postal organizations including secure
electronic transactions, online advertising and customer insight.
• Reduction in costs and environmental impact associated with physical mail including
returns, paper waste and pollution.
• Protection from spam and frauds; easy access to e-gov services and new services
such as scanned images of physical mail.
• For business users , reduced time managing mail and access to secure and reliable
B2B and B2C transactions and other secured services for consumers.

Microsoft Technologies and Solutions :- In e-Postal we use Microsoft landmark

technology landscape and ecosystem; we offer end to end tools, products, technologies, software
stack with partner solutions to conceptualize e-Postal services. The key products for this CFA are

 Office line of suite :- Microsoft Office line of suite integrated with Microsoft Unified
Communications tools are the leading products to conceptualize e-Postal and Digital
Postmark. With those products we integrate traditional mail types with desktop and PC
experience and with new electronic channels and devices people use nowadays and with
even combination of media types to provide fast, reliable, efficient services with positive
user experience. Office is Microsoft’s flagship human productivity tools have collaboration
& communication, document management, word processing, calendaring and other
productive features and capabilities on top of Word , Excel , Outlook line of products
which Information Workers use everyday.

 Unified Communication Tools :- - Microsoft Unified Communications tool use the

power of software to help postal organizations deliver complete communications across
applications and devices that people use everyday. Here we integrate people experience
with telephone calls, voice mail, and conferencing into the work done on computer –
documents, spreadsheets, instant messaging, email and calendars. Microsoft offer Office
Communication Server, Exchange Server, Office Communicator, Office live meeting that
can replace conflicting systems with a single unified platform that deliver e-mail,
calendaring, instant messaging, mobile messaging and device management, unified
messaging, presence, VOIP call management and audio/video web conferencing.

 Dynamics Business Solutions :- Dynamics Business Solutions is used in the

management of postal organizations operations in finances, human resources,
procurement, inventory, operational matters , citizen services and customer relationships.
Our Dynamics line of business applications look, feel and work like Microsoft Office
system products that people likely to use everyday, it minimizes training and learning
 requirements gives most flexible and familiar software and work environment and
integration of both products can accelerate and simplify processes, reduce busy works
and make information more reliable and consistent.

 SQL Server :- Microsoft comprehensive information management software SQL Server

provide enterprise class database platform which has data warehousing, business
intelligence, content management, information integration and master data management
capabilities and its database engine provide more secure, reliable storage for both
relational and structured data. Postal organizations can manage highly available, per
formant data applications with excellent data warehousing services with SQL Server

 Windows Platform :- The whole e- Postal initiative is built on Microsoft very secure,
reliable, scalable and most productive Windows platform fully integrated with .Net
architecture and with Microsoft full product portfolio and software solutions stack.
Microsoft Windows is the most powerful applications platform for powering connected
applications, networks and web services from workgroup to data center. It offer the most
secure and reliable computing platform. Postal organizations can build a very secure IT
infrastructure for enhanced communications and collaboration to build applications on top
of Windows.

 Microsoft Citizen Services Platform :- . Citizen Service Platform is one of the

key products and solutions offered by Microsoft Public Group which ensure effective,
transparent, efficient citizen centric services reach the entire constituency and enable
growth and social development. It is an end to end IT infrastructure that provides a highly
secure, scalable, easy to mange foundation on which government of any size can create
applications and solutions. For postal organizations, Microsoft Citizen Platform is a key
tool to know how the postal organizations activities are impacting on the users and
citizens.

Microsoft People ready technology solutions integrated with citizen service platform on top of
Microsoft products and technology stack build the foundation to conceptualize and implement the
e-Postal solutions.