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Professional Summary
Highly motivated, self-directed Project Management professional with 14 years experience managing
teams, providing technical expertise and leadership to projects for both government and private industry.
Skilled at developing and implementing Web and database technologies to improve processes and
services. Visionary who synthesizes facts, events and concepts to develop realistic and long-range plans.
Successful in balancing cost and quality with project development and delivery timelines.
Accomplishments
• Managed and standardized all project management, business problem resolutions, improvement
initiatives, learning programs, and oversight of all Corporate Training and Development department
controls.
• Technical advisor to the Change Management Office (CMO) and assisted in composing the Project
Management Methodology which outlined new standard processes for all VA project managers.
• Created a Project Management Office (PMO) and directed all activities of the department. Also
created a training curriculum for Project Managers.
• Saved the organization $80K by designing, coding, programming and implementing a centralized
customer database (CRM) which was used by the entire company. As a result, received the company
Chain of Excellence Award.
• Established and implemented companywide standard processes, procedures, and project plans for all
company product lines. Results reduced product deliver time by 50%.
• Received numerous customer commendations and awards
• Researched and prototyped new Web technologies and techniques to realize benefits of the latest
innovations, achieve increased efficiency, and provide highest quality products.
• Significantly exceeded past manager’s performance levels rapidly achieving peak performance
resulting in reduced expenditure, enhanced profits, lower staff attrition rate, and increased customer
loyalty.
• Single-handedly developed and executed staff training and development strategies, motivating and
mentoring to level of service excellence.
• Implemented Key Performance Indicators and coaching to achieve targets.
• Successfully managed client accounts and support, ensuring proper and effective handling of
requests, as well as problem resolution and customer service issues.
• Recognized for leadership in project planning, scheduling, prioritization, contingency and risk
planning, work assignments, and definition of scope for enterprise information systems projects.
• Promoted within six months from Senior Project Manager to Manager of Project Management to
Director
• Implemented Web-based project management tracking and reporting to inform clients of progress
without requiring travel and face-to-face meetings.
• Maintained constant communication with project team manager to report progress, identify issues,
and allocate resources.
• Honed development team into highly motivated, self-managed unit. Skilled at completing projects on
time and within budget.
• Delivered complete products to include thorough documentation and training materials.
• Managed multiple projects and successfully achieved milestones, ensuring projects complied with all
cost and scope specifications.
• Developed and fostered teams of 5-20 highly-qualified personnel capable of supporting assigned and
following projects through to successful completion.
• Developed and refined ability of project members to estimate and maintain completion times for tasks
• Developed process to gain visibility into capacity, assignments, utilization, programs, projects, costs,
and overall IT demand.
Professional Strengths
Experience
• Performed high-level resource budgeting to detailed project planning, execution, deployment, and
benefits realization.
• Gain visibility into capacity, assignments, utilization, programs, projects, costs, and overall IT
demand.
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
• Established and implemented companywide standard processes and procedures for a standard
Project Management Methodology
• Collaborated with the sales team as the technical expert on pre and post sales. Negotiated with
senior executives, managers, and end users.
• Utilized PMI Methodology to manage a staff of 15
• Participated in all aspects of new software processing applications for the substantial modification or
enhancement of existing systems.
• Involved in the development of test plans and produced detailed technical documentation.
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Interviewed end users to collect system requirements and functional requirements
• Coordinated and managed vendor software development and testing efforts
• Coordinated and managed in-house software development and testing efforts
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
• Managed all Local and National Account Operations from Claims, Customer Service, Membership,
Billing, Marketing, Sales, Health Service and Medical Delivery for all Empire sites.
• Managed the educational needs of 6,000 employees.
• Managed and standardized all project management, business problem resolutions, improvement
initiatives, learning programs, and oversight of all Corporate Training and Development department
controls.
• Managed the alignment of the learning infrastructure by selecting the appropriate software solutions
for the Learning Management System (LMS), and the Learning Content Management System
(LCMS).
• Managed the development of web-based content that was deployed within the Learning Infrastructure
as well as in certain "DMZs" allowing content to be accessed by external portal customers.
• Utilized PMI Methodology to manage a staff of 12.
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Interviewed end users to collect system requirements and functional requirements
• Coordinated and managed vendor software development and testing efforts
• Coordinated and managed in-house software development and testing efforts
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
• Developed common infrastructure software tools for the migration of legacy systems and provided
customer support for 172 hospitals were the products were deployed.
• Technical advisor to the Change Management Office (CMO) and assisted in composing the Project
Management Methodology which outlined new standard processes for all VA project managers.
• Major contributor providing direction to the VA integration architecture for the enterprise services
framework.
• Created and implemented standard project management processes such as change control, project
charter, specification documents, schedule development and control, cost control, quality control,
communication plans, and risk management plans.
• Managed and provided guidance in creating prototypes and proof of concept evaluations for major
system components.
• Utilized PMI Methodologies to manage a staff of 18
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Interviewed end users to collect system requirements and functional requirements
• Coordinated and managed vendor software development and testing efforts
• Coordinated and managed in-house software development and testing efforts
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
• Promoted within six months from Senior Project Manager to Manager of Project Management to
Director
• Created the Project Management Office (PMO) and directed all activities of the department. Also
created a training curriculum for Project Managers.
• Saved the organization $80K by designing, coding, programming and implementing a centralized
customer database (CRM) which was used by the entire company. As a result, received the company
Chain of Excellence Award.
• Established and implemented companywide standard processes, procedures, and project plans for all
company product lines. Results reduced product deliver time by 50%.
• Met department goals for two consecutive years
• Created and implemented a standard training curriculum for all products for our clients
• Collaborated with the sales team as the technical expert on pre and post sales. Negotiated with
senior executives, managers, and end users.
• Utilized PMI Methodologies to manage a staff of 20
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Interviewed end users to collect system requirements and functional requirements
• Coordinated and managed in-house software development and testing efforts
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
• Managed all projects for the development of new software processing applications for the substantial
modification or enhancement of existing systems.
• Created and implemented standard project management processes such as change control, project
charter, specification documents, schedule development and control, cost control, quality control,
communication plans, and risk management plans.
• Utilized PMI Methodologies to manage a staff of 18
• Developed detailed project plans which included time, costs, resource allocations, and estimates
• Interviewed end users to collect system requirements and functional requirements
• Coordinated and managed vendor software development and testing efforts
• Coordinated and managed in-house software development and testing efforts
• Analyzed and improved departmental operations.
• Prepared and presented project updates to senior management.
• Performed full lifecycle project management and supervision of both permanent employees and
contractors.
Professional Memberships