IMS Process Models-DCTS

Doc.
# PM-01 (R0, Date 01-Feb-20011
DUBAI CRANES AND TECHNICAL SERVICES LLC (DCTS)

Sequence and Interaction of IMS Processes
DCTS
Management
Customer
Monitoring, Measurement and Improvement
Interested
Parties
Customer
Satisfaction,
Feedback and
Complaints
Management Processes
Establish/Review
Management Policy,
Customer Focus and
Statement of Commitment
to fulfillment of QHSE
Requirements
Identify Processes needed
for IMS, determine the
sequence & interaction and
criteria to ensure
effectiveness of these
processes
Determine requirement,
provide and ensure
availability of resources for
operation, monitoring,
measurement and continual
improvement of IMS
Continual Improvement
Plan, Establish, Document,

Implement, Maintain &
Continually Improve IMS
Employee
Suggestions and
Feedback
Plan and Set/Update IMS

and QHSE Objectives
Internal
QHSE Auditing
Establish Responsibility,
Authority & Line of
Communication and
Appoint MR
Monitoring and
Measurement of IMS
Processes
Plan for and Ensure

Compliance to Legal and
Other Requirements
Analysis of Data
Establish Means of
Internal/External
Communication regarding
effectiveness of IMS
Control of Monitoring and

Measuring Devices
*Receiving,
In-process & Final
Inspections
Control of
Nonconformance
Evaluation of
Compliance to Legal,
Statutory & other
requirements
Monitoring &
Measurement of HSE
Performance
Emergency
Preparedness
and Response
Accidents, Incidents
and Near-Misses
Project
Expediting
Corrective/Preventive Action
Conduct Management
1
Product Realization
Sales and Estimation
Resource Management
Determine Resource
Requirements Related
to Human Resources,
Infrastructure & Work
Environment
Provide Suitable
Infrastructure & Work
Environment
Carry out Maintenance

of Infrastructure
Evaluate Suitability of
Existing Resources
Recruit Human
Resources or arrange
Competent Personnel
Measure
Effectiveness of
Training
Determine Training
Needs & Provide
Project Planning & Execution

QHSE
Engineering
Control Plan
Validate
Special
Processes
Assess HSE
Risks/Impacts
Plan HSE
Operational
Control
Evaluate &
Select Suppliers/
Subcontractors
Purchase/
Outsource
Products/
Services
Handling, Storage & Preservation

of Customer Supplied, Purchased
& Outsourced Products
Processing of Product / Provision of Services

Fabrication
Welding
Surface Preparation & Painting
*Verification of
Customer
Supplied,
Purchased &
Outsourced
Products
Control of
Records
Determine
Requirements of
Product
Identification &
Traceability
Production
Planning
Resource
Allocation
Identification & Traceability of Customer

Supplied, Purchased & Outsourced Products
Job
Loading
Erection/ Installation and Other Works
Identification & Traceability of In-process
Control of
Documents
Determine
Products to be
Supplied by
Customer
*Final
Inspection
*In-Process Inspections
Handling, Storage & Preservation

of Finished Products
Customer
PENINSULAR PETROTECH ENGINEERING W.L.L.

SETTING AND ACHIEVING IMS OBJECTIVES
Doc. #
PM-02
Rev.#
Rev. Date:
01-Feb-11
Process Owner :
Management Representative, Department/Section Heads, All Employees
Objective
To set and achieve SMART Objectives related to Quality, Occupational Health & Safety and
* Corporate Goals per Management Policy,

* Results of Hazard/Aspect Identification and Risk/ Impact
Assessment,
Inputs
* Results of Evaluation of Compliance to Legal
Requirements
* Results of Statistical Analysis of various types of
Monitoring Data data
* Results of Investigation of HSE Incidents,

* Results of Customer Satisfaction/Feedback Process,
* Results of Employee Suggestion/Feedback Process,
* Results of Internl/External Audits,
* Results of Internal/External Communication Process
The above mentioned Inputs shall be discussed in the Management Review Meeting.
The possibility of improving the results shall be discussed and responsibilities
delegated to the concerned.
Concerned, individuals from various function(s)/section(s)/department(s) shall

propose actions to improve the output of process(es) they own or otherwise have
control upon, and set relevant IMS Objectives identifying the targets, the means and
the time frame of acheiving these objectives.
Review the Objectives in Management Review Meeting
Objectives
SMART?
No
Yes
Implement the Programe and

record the outcome
Evaluate the effectiveness
Review the results in Management Review Meeting
No
Results as
Planned &
effective?
Yes
Update Programe and maintain Records
Records
PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)

INTERNAL AND EXTERNAL COMMUNICATION
Doc.#
Process Owner :
Objective
:
PM-03
Rev.#
Rev. Date:
1-Mar-11
Management, Management Representative, Concerned Department Head & Immediate Superior

To communicate matters related to Integrated Management System with Employees
Customers & External Parties
INTERNAL COMMUNICATION
Input
EXTERNAL COMMUNICATION
Management Policy
Objectives,
Legal, Statutory & regulatory requirements
Input
Management Policy
IMS
HSE related aspects
Receive inquiries related to

IMS from external sources
Conduct general awareness for all

Employees joining PPE through HSE
Induction & IMS Awarenes Training
Forward inquiries to MR
Immediate Superior shall make the
employee aware of the relevance and
importance of his/her activities, the
OH&S Hazards/Risks & Significant
Environmental Aspects/Impact related
to his/her activities and how he/she
contributes to the achievement of
IMS Objectives of PPE
MR to review the
correspondence and
discuss with the
Management
GM decides to
communicate?
NO
The HSE Committee of PPE

shall Convene Monthly Meetings
to discuss various HSE aspects
Employee Representative
shall communicate to employees
the decisions taken in the
meeting and laise between the
employees and the Management
team on all HSE related matters
The requirements of HSE

control measures shall be
communicated to employees
through Memos, Signage,
Posters, Notices on Display
Boards or any suitable means
Records of Communications to
be maintained with concerned
departments.
YES
MR to respond to external
party accordingly
MR or Delegate to
Communicate as decided
Records to be maintained
in MR office

CUSTOMER SATISFACTION AND FEEDBACK
Doc.#
Process Owner:
Objective :
PM-04a
Rev.#
Rev. Date:
18-Jan-12
Project Manager/Management Representative

To conduct Customer Satisfaction Survey, and Improve our performance
Upon completion of project works the Project Manager/

Engineer shall fill in the Job Completion Report (JCR) format
alongwith the Customer Satisfaction Survey (CSS) format
Project Manager/Delegate shall present to the

customer the JCR for acceptance/approval and
CSS for the Feedback on PPE's performance
Project Manaer to follow-up with the

Customer, receive JCR and CSS with
their Feedback & foward it to MR
MR to present and discuss the Customer

Feedback in the Management Review Meeting
Any areas identified

for Improvement?
NO
GM to delegate the responsibility of

Evaluating and identifying opportunities
for improvement form the feedback
YES
GM to delegate the responsibility

of Evaluating the necessity and
Feasibility of implementing the
identified improvements
Discuss the results of evaluation in the MRM
YES
Any
opportunity for
Improvement?
NO
Management
Decision in Favor
of Implementation?
NO
YES
Decide the Actions required, update the Objectives &

Programs and Implement the proposed improvement
Inform Client, if appropriate
Records
Approved JCR
Completed CSS
Update and Maintain Records
End
Carry out analysis

of data as per PM-27
Keep record for

future consideration

HANDLING OF CUSTOMER COMPLAINT
Doc.#
Process Owner
Objective
PM-04b
:
:
Rev.#
Rev. Date:
18-Jan-12
Management Representative
To satisfy customer needs by appropriate handling of Customer Complaints and
Negative feedback
Customer Complaints/Negative Feedback

(Verbal or Written)
Inputs
Client
Record the Customer Complaint in the Customer Complaint Report

Format and Log it
Investigate
Complaint
Justified?
NO
YES
Appropriate Remedial Action per Management Decision
Remedial Action
Satisfactory?
NO
YES
Inform Client, Close Out and Record
Any CAR
Raised?
YES
NO
Update the Customer Complaint Log
Carry out analysis

Customer Complaint Report

Updated Customer Complaint Log
Output
Management Review Meeting
CAR Process

EMPLOYEE SUGGESTION AND FEEDBACK (ESFB)
Doc.#
PM-05
Process Owner:
Objective:
Rev. #
Rev. Date:
18-Jan-12
Management Representative
To improve IMS by effectively implementing Employee Suggestions & Feedback Mechanism
All emplyees are encouraged to forward their Suggestions

& Feedbacks directly to the MR or through the Employee
Representative (ER), who shall forward the same to the MR
Employee Suggestions and Feedback
Input
MR shall review the suggestion

for clarity and appropriateness
Clarify with the employee

who raised it.
Is the
suggestion clear and
appropriate?
No
Yes
MR shall forward the suggestion with his comments

and recommendations to the General Manager
for his review and decision/approval
Yes
Any Alternate
Suggestion?
No
Does
The Management
Approve?
Yes
No
Close it and keep as

record for future consideration
Intimate the employee. Plan for implementation

and update objectectives if applicable
Modify the Plan
Implement as planned & check results
No
Results as
Planned?
Yes
Update Objectives Program (if applicable) & inform the Employee
MR shall discuss the

status of ESFBs in MRM
Carry out analysis

Output
Updated Employee Suggestion Log

Updated Records

MAINTENANCE OF PLANT AND EQUIPMENT
Doc.#
PM-06
Process Owner :
Objective
Rev.#
Rev. Date:
16-Jan-12
Maintenance Supervisor
:
To maintain all equipment in good/working condition
Break-Down Maintenance
Input
Preventive Maintenance
Breakdown Reports
Maintenance Requests
Breakdown History
PM Schedule
Breakdown History
Input
Plan Preventive Measures

Trouble Shoot the
Break-Down
Update /
Modify PPM
if required
Manpower Allocation
Identify Root Cause
Study
Breakdown
History
Identify Required
Materials / Parts
Carryout Maintenance Process
Purchase Requisition for

Required Materials / Parts
& Receipt of Materials
Record potential problems &

Maintenance History
PM-14a or PM-14c
No
Fixing/Reparing
Normal Operations
Confirmed?
Commissioning
Yes
Output
Conditioned Machinery
Maintenance Record
Updated Maintenance Schedule

CONTROL OF MONITORING & MEASUREMENT DEVICES
Doc.#
Process Owner :
Objective
:
PM-07
Rev.#
Rev. Date:
16-Jan-12
Custodian of Devices, QHSE Manager

To ensure that the Monitoring & Measurement Devices needed to provide evidence of conformity of
Products / HSE Charecteristics of Operations to Requirements are in a known state of calibration at
all times and are claibrated against National/International Standards prior to use
Input
List of Monitoring and Measurement Devices

New Monitoring and Measurement Devices
Identification of New
Devices needed for
Monitoring & Measurement
Purchasing shall Send

Inquiry & Receive
Quotations from
Approved Agencies
Raise PR for
Calibration
Register in Form
PPE/QF/IMS/390.
Identify Devices due for Calibration

within the next two weeks to one month
Devices Regularly
used or required for
current/upcoming use?
Yes
No
Identify the status of

Calibration on the device
in order to preclude
unintended use
Stop
Purchaisng and/or the
concerned shall Review
the quotations & identify/
select suitable supplier
Forward the quotations

for Approval of GM
Agency to take
necessary action.
Purchasing to Intimate the Custodian
Yes
Custodian to Send the Devices

to approved Agency and wait
for calibration services
Custodian to receive the devices

with the results of calibration
Yes
Results OK?
No
Approved?
No
Purchase to negotiate
with the agency and
take necessary action.
Results OK?
Yes
No
Verify the conformity of

results of previous
measurements carried out
by the device in question
Ensure identification of the

status of Calibration on the
device in order to preclude
it's unintended use
Custodian to intimate the concerned/client immediately,

take necessary action in order to recall, repair or replace
the affected product & ensure conformity to requirements
Update Calibration Record(s)
Updated Calibration Records
Output
Calibration Certificates
Results of calibration
Custodian to check calibration

certificate and stickers as
applicable for positive identification

DETERMINATION OF REQUIREMENTS RELATED TO PRODUCTS & SERVICES
(Marketing, Sales, Estimation & Proposals)
Doc.#
PM-08
Process Owner(s) :
Objective
:
Rev.#
Rev. Date:
Sales & Marketing Manager and Senior Estimator

To determine the requirements related to products and services including
applicable statutory & regulatory requirements.
Inputs
Inquiry
Tender Specifications
Customer Drawings
Any Statutory/Regulatory Requirements
All Inquiries, received through any channel, shall be forwarded to

Sales & Marketing Department (SMD). SMD shall log it in the register.
GM shall take
necessary
action in
coordination
with MM & SE
Marketing Manager (MM) & Senior Estimator (SE)

shall coordinate and Review the Inquiry/Tender
Requirements & related information for clarity and
relevance to Scope and Capability of PPE.
MM to Send
Queries to
Customer &
Receive
Clarifications
01-Mar-11
Information
Clear &
Explicit?
No
Yes
Yes
GM shall
forward the
Project
Information
and Summary
of Estimate for
the Review &
Approval of
DCM
No
Approved
by DCM?
Is approval
of Deputy
Chairman (DCM)
Required?
Yes
No
GM shall sign his

approval &
forward to MM for
submittal
Yes
MM shall submit the

Proposal & wait for
Customer to respond
(MM shall Follow-up
as required)
Inquiry within
PPE Scope/
Capability?
No
MM shall inform the General Manager (GM)
MM shall forward the

inquiry with all the related
documents to Estimation
Section (ES) for further
processing
SE shall
Raise
Queries
and forward
to SMD
No
Management
Decides to
Decline?
No
SE shall Review the Inquiry in

detail for Completeness and Clarity
Requirements
Complete &
Clear?
No
Yes
SE shall check for any Subcontracting

(SC) or Outsourcing (OS) requirements
Yes
Management shall
discuss with
concerned & plan to
make Alternate
Arrangements
[extra resources,
process(es) or new
facilities etc.]
Yes
Yes
MM shall
forward the
decline letter
and keep the
Record for
Reference
Output
Records
MM shall highlight the differences

between Order & Proposal and
forward to SE for necessary action
Any SC/OS
Required?
MM shall
analyse
proposal
and find out
the reason
for failure.
The received
Order shall
be forwarded
to MM
MM shall
keep the
Record for
Reference
MM shall
Compare the
Order with the
PPE Proposal
No
Order same
as Proposal?
Yes
GM to Sign
the Contract
No
ES to Send Inquiries
to Approved
Subcontractors/
Suppliers and
Receive Quotations
SE to Prepare the Estimate & Proposal
taking inputs from concerned, as required
and forward to SMD for further action
Job
Awarded?
SMD shall forward a copy of Final

CIF Package to ES for Records
MM shall assign the Job

Number, Update the Log,
complete the necessary
information in CIF and
Append Relevant
Attachments as required
Output
Records
MM shall review the Proposal with the
General Manager (GM) in coordination
with the concerned
SE shall
take
necessary
action
No
MM shall conduct a Kick-Off

meeting to briefly discuss the
project with concerned
Departments/Sections for
Project Execution &
Distribute CIF package.
OK to proceed?
Yes
Output
CIF
Contract Specifications
Customer Drawings
Statutory/Regulatory Requirements (if any)

QUALIFICATION OF WELDING PROCEDURE
Doc.#
PM-09
Rev.#
Rev. Date:
Process Owner :
Welding Engineer/Inspector
Objective
To establish a procedure for qualifying a welding procedure as per relevant standard(s)
16-Jan-12
Engineering Drawings
START
Inputs
Evaluate need of Qualifying

new WPS
Is a new Welding
Procedure required?
Use existing WPS
No
STOP
Yes
Identify Materials and Consumables and

check if there are special requirements
of the relevant code
Result Satisfactory?
Yes
No
Develop Preliminary Welding Procedure

(pWPS)
No
Modification in pWPS
required?
Yes
Train Welders
on pWPS
Modify
Carry out welding on test coupons,

record actual welding variables and
arrange TPI to witness
Arrange TPI to
Witness
Carry out RT
Formally record PQR and WPS
Investigate cause and

accordingly perform
Corrective action(s)
No
Is RT acceptable?
Yes
Get WPS and PQR

stamped by TPI and PPE
Arrange and carry out

Destructive Testing, PPE and TPI
shall witness this test
Approved PQR
Approved WPS
Output
No
Results of Destructive
test acceptable?
Yes
STOP

CONTROL OF WELDING CONSUMABLES
Doc.#
PM-10
Rev.#
Process Owner :
Store Keeper
Objective
To outline a procedure for control of welding consumables.
START
Inputs
Rev. Date:
1-Mar-11
Delivery Notes(DN), Batch Certificates(BaC)

LPO/FPO
Work Order
Stores to receive Welding Consumables(WCs) and

verify Quantity, Quality, Identification and condition
of packaging against DN, BaC, LPO/FCO.
Supplier to
take action.
QC to
distribute NCR
to concerned.
No
Stores to raise request for QC Inspection vide MIR and

QC Inspector shall carry out necessary Quality Checks,
against specifications, LPO/FPO, DN, BaC.
WCs shall be stored as
per Manufacterer's
recommendations.
QC to raise NCR on
Supplier.
WCs acceptable?
Yes
Yes
Are the WCs hermitically sealed?

No
As per project requirement(s) the Welding

Foreman/Supervisor shall place requests for WCs
through Doc.No #: PPE/QF/ST/670, after verifying the
type of WCs required with QC Inspector.
The Store Keeper shall issue the WCs requested and
log the same in Doc.No #: PPE/QF/ST/660.
-The welding Foreman/Supervisor shall ensure that Low

Hydrogen WCs shall be stored in Quivers at 70C at work place
for the duration of the shift which shall not be more than 8
Hrs or a duration specified by the manufacterer or as per
relevant code/standard, before returning WCs to stores.
-Hermitically sealed WCs shall be used within 12Hrs or as per
Manufacterer's recommendations or as per relevant
code/standard.
-All WCs shall be protected from moisture and splashes at all
times.
Any WCs not consumed, partially/fully at the end of

the shift shall be returned back to stores, indicating
the quantity returned in the Doc.No #:
PPE/QF/ST/670, the Store Keeper shall verify and
record the same in Doc.No #: PPE/QF/ST/660.
No
Is re-baking required?
No
Are WCs Low Hydrogen Flux

Coated?
Yes
WCs shall be baked in Calibrated

Baking Oven at a temperature &
duration specified by the
Manufacterer or as per relevant
code/standard. This shall be
recorded in Doc.No #:
PPE/QF/ST/650. QC Inspector shall
witness & note this process.
After baking is complete transfer the

WCs to Calibrated Holding Oven at a
temp. specified by Manufacterer or as
per relevant codes/standards.
Outputs
Yes
Returned WCs to be re-baked shall be identified

with yellow colour marking on the stub, WCs that
have already been re-baked once, shall be
discarded. This shall be done jointly by Welding
Foreman/Supervisor and Store Keeper.
STOP
MIR
SIV
WCs BAKING LOG
WCs ISSUE LOG
Etc.

EVALUATION/RE-EVALUATION OF SUPPLIER/SUBCONTRACTOR
Doc.#
PM-11
Rev.#
Rev. Date:
18-Jan-12
Process Owner
: QHSE Manager & Purchasing Superintendent
Objective
: To evaluate the Suppliers'/Subcontractors' capability to provide products and services in

compliance to specified requirements
Input
List of Existing Suppliers/Subcontractors

List of Prospective Suppliers/Subcontractors
1
1. Conduct Supplier/Subcontractor Audit where practical
2. Send Evaluation Questionnaires to prospective Suppliers/Subcontractors
Audit Results/Supplier
response to Evaluation
Questionnaire Satisfactory?
CPAR
Raise Corrective/Preventive
Action Request (CPAR) and
forward to the Supplier/
Subcontractor for Action
NO
YES
Add Supplier/Subcontractor
to Approved List
YES
NO
Select Supplier/Subcontractor for

Procurement/Outsourcing requirements
based on their capabilities and place order
Monitor Suppliers'/Subcontractors'
for their Performance on compliance to
specified requirements, including product/
service quality, delivery schedules,
applicable regulatory/HSE requirements,
quality of relevant documentation & pricing
Determine the need

for Re-Evaluation
YES
Re-Evaluate
1
Performance
Satisfactory?
Action
Satisfactory?
Re-Evaluation
Required?
NO
Follow-Up
on CPAR
NO
YES
Rate the Suppliers/Subcontractors on the

basis of their performance monitoring results
Update and
Maintain Records
Output
List of Approved Suppliers

Records of Suppliers'/Subcontractors' Performance Monitoring

ACCIDENTS, INCIDENTS, NEAR-MISS INVESTIGATION
Doc.#
PM-12
Rev.#
Rev. Date:
16-Jan-12
Process Owner : HSE Officer, HSE Manager

Objective
: To ensure all incidents are reported and investigated in a timely and logically consistent manner, to capture
all information necessary to identify the causation factors and take necessary corrective actions to avoid its
recurrence.
Inputs
Accident
Incident
Near Misses
Victim/Witness to report to their

immediate Supervisor/Foreman
Supervisor/Foreman to report this to

Safety Department by filling relevant
format
HSE OFFICER TO INVESTIGATE

1. Inform HSE Manager
& General Manager
2. By questioning the victim /

witness about the details of event
3. Discuss with the Witnesses
4. Find out the Root Cause
5. To suggest the Corrective /
Preventive Actions.
6. To report the Results of
Investigation
HSE OFFICER TO:

1. Conduct Safety Meeting with
Concerned people
2. Discuss the results of investigation
where deemed necessary in
Management Safety Meeting
3. Explain in Tool Box Meeting
HSE Officer to keep Records
Output
Accident /
Incident /
NearMiss
Report(s)

CONTROL OF ENGINEERING PROCESS (DESIGNING)
Doc.#
Process Owner
Objective
:
:
PM-13a
Rev.#
Rev. Date:
Engineering Superintendent (SE)

To satisfy customer requirements (expressed & intended) pertaining to design of products
CIF
Contract Sepcifications
Contract Drawings
Relevant Codes and Standards
Regulatory & Statutory Requirements
Inputs
YES
Design
Subcontracted?
Receive Design Output and other

Documents from Subcontractor
Provide Design Inputs and Other

Requirements to Subcontractor
Subcontractor to review Design

Inputs and other information
Design Output
meets Design Input
Requirements?
Maintain Records of
Design Validation
YES
NO
Subcontractor to
Maintain Records
of Design Inputs
Inputs Clear &

Complete to process
Inhouse Design Works
NO
Results of Design
Validation Satisfactory?
NO
YES
YES
Maintain Records
of Design Inputs
NO
NO
Carry Out
Design Validation
as Appropriate
SE to Raise Query through

Projects Department and
Receive Clarification
YES
Subcontractor
to maintain
Records of
Review,
Verification &
Validation
Note: This should include evidence

of design & development, review
verification & validation as applicable.
SE Plan Design Development

Stages for Inhouse Designing,
related Review, Verification &
Validation requirements and
Assign Tasks to Personnel
SE to Determine &
Review Design Inputs
and Other Requirements
Subcontractor to Plan
and Carry Out Design
Development Activities
NO
Select Approved
Sub-Contractor
Any
Queries from
Subcontractor?
16-Jan-12
Client Approval
Required?
Formalize Internal
Approval and Distribute
No
YES
ES to Review
and Verify
Design Output
Carry Out
Design Works
Output
Submit to Client
through Projects
Department
Maintain Records
of Review &
Verification
Design Output
meets Design Input
Requirements?
NO
NO
Design Approved?
YES
NO
YES
PM-13b
Detailed
Drafting
DesignCalculations
DesignDrawings

CONTROL OF ENGINEERING PROCESS (DETAILING)
Doc.#
Process Owner
Objective
PM-13b
Rev.#
Rev. Date:
16-Jan-12
: Engineering Superintendent (ES)

: To provide complete and clear information related to enginnering drawings and Bills of Materials
to shop & site personnel for carrying out product processing as per contract requirements
CIF
Contract Sepcification
Input
Contract Drawings
Regulatory & Statutory Requirements
Review Design Documents

for clarity and completeness
ES to receive
required information
Carry Out Material Take-off.
MTO Complete?
Designer to take action
NO
YES
ES to raise query
to the Designer
NO
Documents
Complete, Clear
& Approved?
BOM
Authorize
BOM, release
& distribute
YES
Plan for Detailed Drafting Activities

and Prepare Tentative Drawings Register
Material Available
in Store?
YES
PM-15
NO
Raise Purchase Requisition
Carry Out
Detailing Works
Output
Check the
Detailing Output
Purchase Requisition
PM-14b
Decide Remedial Action

YES
Detailing Output
Complete & Clear?
NO
Update Drawing Register
Client Approval
Required?
YES
Submit for Client Approval
NO
Formalize Internal Approval
Documents
Approved?
YES
Apply Control Procedure and Distribute
Detail Drawings
Output
NO

PURCHASING PROCESS
PROCUREMENT OF FIXED ASSETS
Doc. #
PM-14a
Process Owner
Objective
Rev.#
Rev. Date:
01-Feb-11
: Purchasing Superintendent
: To ensure that all the fixed assets (whether general purpose, routine work related or project specific) are purchased in
conformance to the requirements determined, reviewed and approved by designated authorities.
Start
Requisitioner to Evaluate the procurement requirements

and raise a manually generated Purchase Requisition-PR
(Note: Do not raise PR through OPMAN System.)
Requisitioner Department Head

(RDH) shall review the PR for
accuracy and completeness
PR Accurate
& Complete?
Yes
No
Requisitioner shall modify/

correct the PR as necessary
SS to enter the PR
details in the OPMAN
System & forward
it to Purchasing
Superintendent (PS)
No
SS shall check
the availability of
PR items in Stock
In Stock?
Yes
No
Yes
PS to Log the
PR & forward it
for review and
approval of GM
SS shall offer the

available items for
the Requisitioner/
RDH to check
Requisitioner/RDH to
check the suitability of these
items for the intended use
Suitable?
SK to issue the items

to requisitioner and
update the inventory
RDH shall Approve

& Forward the PR to
Stores Supervisor (SS)
Records Generated
PR, SIV, ISJ, ICN
(as applicable)
Stop
OK to
process?
No
Requisitioner to take necessary action and

resubmit the PR to RDH for review and approval
PS to raise query to requisitioner & report to GM

No
Yes
OK to
process?
GM to forward
the PR for
Review &
Approval of
Vice Chairman
PS to Select (preferably 3 or
more) Suppliers from the
Approved List & send Inquiries to
them with complete information of
PR requirements
Yes
Quotations
Received?
Yes
No
PS to
Distribute
PR copies to
concerned
Supplier
to take
action
PS to
Follow-Up
with Supplier
PS to compare each Quotation

against requirements of PR. PS shall
consult the Requisitioner/DH for
technical inputs if required.
Quotations
Accurate?
No
PS to take
necessary action
Yes
No
PO
Approved?
PS to prepare a comparison sheet and raise a Purchase

Order (PO) in line with the most competitive quotation.
GM to review
approve the PO
Yes
Supplier shall take

necessary action
Stores/Requisitioner/RDH to
receive Goods & verify for
Quality & Quantity of Products
PS to forward
the PO to
Supplier
Products
Accepted?
No
Yes
Stores to verify correctness and

completeness of necessary documents
PS to Distribute
PO copies to
concerned
No
Any Installation &

Pre-Commissioning?
Yes
Documents
OK?
Yes
Records Generated
PR, PO, DN, LSR/ISR,
MI, SIV, ISJ, ICN
(as applicable)
Stores to issue/
handover the product
to Requisitioner,
update the Inventory
and distribute records
to concerned
Supplier/Representative shall carry out

Installation & Pre-Commissioning
Supplier/Representative
shall take necessary action
Yes
End
Pre-Commissioning
OK?
No
No
PS to
coordinate with
Supplier

PURCHASING PROCESS
PROCUREMENT OF PROJECT RELATED MATERIALS/SERVICES
Doc. #
PM-14b
Process Owner
Objective
Rev.#
Rev. Date:
01-Feb-11
: To ensure that the raw material, semi-finished/finished products, services etc. are procured in conformance to the requirements
determined, reviewed and approved by designated authorities.
Start
Inputs
Approved Drawings
Material Take Off
Bill Of Materials
Engineering Superintendent
(EnS) shall review the PR for
accuracy and completeness
Requisitioner to Evaluate the procurement requirements

and raise a manually generated Purchase Requisition-PR
and forward to Engineering Superintendent for Approval
(Note: Do not raise PR through OPMAN System)
PR Accurate
& Complete?
Yes
No
Requisitioner shall modify/

correct the PR as necessary
SS shall enter the PR details in the

OPMAN System & forward it to
Purchasing Superintendent (PS)
No
SS shall check
the availability of
PR items in Stock
In
Stock?
EnS shall Approve

& Forward the PR to
Store Supervisor (SS)
Yes
QC Inspector shall
check the quality &
relevant documents for
these items in line with
the PR requirements
No
Suitable?
Yes
PS to Log the
PR & forward it
for review and
approval of GM
QC Inspector to
release the material
and generate
Material Inspection
Report (MIR)
SK to issue the items

to requisitioner and
update the inventory
SS shall offer
the available
items for QC
Inspection
Records Generated
PR, MIR, MTC,
SIV, ISJ, ICN
(as applicable)
Stop
OK to
process?
PS to raise query to
requisitioner & report to GM
No
Requisitioner to take necessary action and resubmit

the PR to EnS for review and approval
Yes
PS to
Distribute
PR copies to
concerned
PR requirements
PS to take
necessary action
Quotations
Received?
PS shall compare each Quotation

against requirements of PR. PS
shall consult the EnS for technical
inputs where required.
Yes
No
Supplier to
take action
PS to Follow-Up
with Supplier
No
Quotations
Accurate?
Yes
No
PS to prepare a comparison sheet and raise a Purchase

Order (PO) in line with the most competitive quotation.
GM to review &
approve the PO
PO
Approved?
Yes
Supplier to
take action
PS to forward
the PO to
Supplier
Stores/QC to receive Goods &

verify for Quality & Quantity of
Products
Products/
Services
Accepted?
No
Yes
PS to Distribute
PO copies to
concerned
Records Generated
NCR, MIR, BC/MTC, MI,
SIV, ISJ, ICN
(as applicable)
Stores/QC to verify
correctness and
completeness of necessary
documents
Stores to issue the product to Requisitioner, update

the Inventory and distribute records to concerned
End
Yes
Documents
OK?
No
QC to Raise
NCR on
Supplier
QC to
Distribute
NCR copies to
concerned

PURCHASING PROCESS
PROCUREMENT OF GENERAL STOCK GOODS
Doc. #
Process Owner
Objective
PM-14c
Rev.#
Rev. Date:
01-Feb-11
: To ensure that all stock goods are purchased in conformance to the requirements determined, reviewed and approved
by designated authorities.
Start
Stores Supervisor (SS) to check the stock level, evaluate

the need to procure the stock items and raise a Purchase
Requisition-PR through the OPMAN System & log it.
Purchasing Superintendent (PS) to review

the PR for accuracy and completeness
PR Accurate
& Complete?
Yes
No
SS to modify/correct the
Purchase Requisition as necessary
Yes
PS to sign & forward the PR for

review and approval of GM
OK to
process?
No
PS to instruct SS for
necessary action
SS to take necessary action and

resubmit the PR to PS
PR requirements
PS to
Distribute
PR copies to
concerned
Quotations
Received?
No
Supplier to
take action
PS to take
necessary action
PS to compare each
Quotation against
requirements of PR
Yes
PS to Follow-Up
with Supplier
No
Quotations
Accurate?
Yes
No
Review & Approval

of PO by GM
PO
Approved?
PS to compare the Quotations, identify the most

competitive one and raise Purchase Order (PO)
Yes
Supplier to
take action
PS to forward
the PO to the
Supplier
Stores/QC to receive Goods

& verify for Quality & Quantity
of Products
Stores/QC to
Raise NCR on
the Supplier
Products
Accepted?
No
Yes
PS to
Distribute PO
copies to
concerned
Stores/QC to verify correctness and

completeness of necessary documents
Stores to update the Inventory and

distribute records to concerned
Records Generated
NCR, MIR, BC/MTC,
MI, SIV, ISJ, ICN
(as applicable)
End
Yes
Documents
OK?
No
Stores/QC to
Distribute
NCR copies
to concerned

PURCHASING PROCESS
OUTSOURCING OF SERVICES
Doc. #
PM-14d
Process Owner
Objective
Rev.#
Rev. Date:
22-Jan-12
: Concerned Department Head and Purchasing Superintendent

: To ensure that the Product(s) outsourced are in conformity to the requirements determined , reviewed and approved by
designated authorities.
Process Requirements
List of Approved Suppliers/Subcontractors
Start
Inputs
The concerned Department Head shall determine

the requirements of a process to be outsourced
Department Head shall raise a Purchase Requisition (PR)

specifying all the requirements related to the services to be
outsourced clearly, including but not limited to scope of works,
approval of procedures, processes, quality plan, Inspection and
test program and equipment, qualifiction/competence of personnel,
any Occupational Health and Safety requirements,
any statutory, regulatory, or other requirement.
Receive Quotations from the subcontractors and

evaluate them in coordination with the concerned
Department Head for completeness, compliance
to requirements, clarity and cost efficacy, and
submit to General Manager for his approval
Purchasing Department shall send enquiries

to prospective subcontractors selected from
List of Approved Suppliers/Subcontractors
and follow-up for their quotation/response
Subcontractor to take
necessary action
Prepare
Subcontract
Document/
Order
Yes
Approved?
Negotiate with the

Subcontractor
No
To be referred to
Tax Department?
No
Issue the Subcontract/

Order to the Subcontractor
The subcontractor shall realize

the services as per requirements
Update the Subcontract/

Order as advised and sign the
agreement with Subcontractor
The subcontractor shall raise Requests For

Inspections (RFIs) at predefined stages
in accordance with the approved ITP
Yes
Forward the Subcontract/

Order to the Tax Department
and receive their advice
PPE QA/QC Department shall carry out

Inspections as requested as well as any
surveillance /monitoring activities of
in-process works at predefined stages
in accordance with the approved ITP
Results
acceptable?
No
Inspector shall raise NCR and

intimate the subcontractor for
necessary action
Supplier to take necessary action

& re-offer the works for verification
Yes
QA/QC shall Record the Acceptance

of the services rendered and
intimate the concerned accordingly
Records
Concerned Project Manager/Engineer

shall complete the formalities of Take
Over/Hand Over as required
Records
Outputs
Realized Services
Records of Take Over/Hand Over
(as applicable)
NCR
Input to
Supplier/Subcontractor
Records of
Inspections/Monitoring and
Input to
Supplier/Subcontractor

STORAGE, HANDLING & ISSUE OF MATERIALS, INCLUDING CUSTOMER
PROPERTY
Doc.#
PM-15
Rev.#
Rev. Date:
1-Mar-11
Process Owner : Storekeeper / Material Controller

Objective
: To control the Received Materials and ensure of it's safe Storage
Input
Purchase Requisition
Order Confirmation Letter
Delivery Note from Supplier
Stores Incharge to receive
Prepare MIR
Raw Material, Buyout Items &
Consumables
Welding Electrodes
QC Check
Materials
NO
Segregate Defective/Nonconforming Materials to

prevent unintended use
Stores Assistant to check the

received material and Accept /
Reject accordingly
Update the Inventory
YES
Follow procedure for Control
Stores to Mark Job No. &

Material ID and Store Materials
Store at designated
Receive appropriate
Material Request From
IP-05
Ensure Materials are stored in a
suitable environment & safe
condition
Issue Materials as
required and log in the
Update the Inventory System
Receive Request for Materials
Issue Materials
Output
Delivery Notes
Inspection Reports
NCR's If any
MSDS
Site Issue Note
Material Issue Note
Consumable Issue Note

PRE-FABRICATION AND FIT-UP OF COMPONENTS
Doc.#
PM-16
Rev.#
Rev. Date:
01-Mar-11
Process Owner :
Workshop Supervisor
Objective
To establish a procedure for the pre-fabrication and fit-up of product in line with approved drawings and contract
specification in order to meet the customer requirements.
Inputs
Contract Information Form (CIF)

Bills of Materials (BOM)
Inspection and Test Plan (ITP)
Workshop Supervisor and

if required, his team shall Study
Drawings, Applicable WPSs and
other relevant documents
Information Clear
& Complete?
Receive
Clarifications
No
Workshop Supervisor to Raise Query to

Engineering & Copy to Projects & QA/QC Dept.
Yes
Shop Supervisor to check the Project Schedules

and assign the job to Fabrication Team
Query
Fabrication Team to Carry Out Cutting & Fit-Up

of Components as per Approved Drawings and
Approved Welding Procedure Specification (WPS)
Foreman to Carry Out

In-Process Checks
Results OK?
Foreman to Carry Out

Necessary Adjustments
No
Yes
Foreman to Raise Request for QC Inspection
QC Inspector to carry out necessary Inspections

in accordance with Approved Drawings, Contract
Specifications, Approved WPS and Approved ITP
Results OK?
Foreman to Re-Offer the

Product after Completion
of Necessary Action
Raise NCR and Follow the

Procedure for Control
of Non-Conformance
No
Yes
NCR
Release for Welding
Records
Welding
Inspection Reports
Cleared RFIs

WELDING
Doc.#
PM-17
Rev.#
Rev. Date:
1-Mar-11
Process Owner :
Welding Supervisor
Objective
To establish a procedure for the welding of products in line with approved drawings and contract specification in
order to meet the customer requirements.
Inputs
Contract Information Form (CIF)

Bills of Materials (BOM)
Inspection and Test Plan (ITP)
Welding Supervisor and if required, his team

shall Study Drawings, Applicable WPSs, and
other relevant documents and Ensure that the
Request for Inspection (RFI) of Fabrication
Stage is cleared from the QA/QC Dept.
Information Clear
& Complete? Approved
WPS Available?
Receive
Clarifications
No
Welding Supervisor to Raise Query to

Concerned Dept. & Copy to Projects
Yes
Query
Welding Supervisor to check the Project

Schedules and assign the job to Qualified Welders
Qualified Welders to Carry Out Welding in line
with Approved Drawings and Approved WPS
Foreman/Welder to Ensure
Completion of Welding, Cleaning
and Necessary Identification
Results OK?
Foreman/Welder to Complete
the Required Operations
No
Yes
Foreman/Welder to Raise Request for QC Inspection
QC Inspector to carry out necessary Inspections

in accordance with Approved Drawings, Contract
Specifications, Approved WPS and Approved ITP
Results OK?
Foreman to Re-Offer the

Product after Completion
of Necessary Action
Raise NCR and Follow the

Procedure for Control
of Non-Conformance
No
Yes
Release for Further Processing

NCR
Inspection Reports
Cleared RFIs
Welding
Records

PROTECTIVE COATING PROCESS
Doc.#
PM-18
Process Owner :
Objective
:
Rev.#
Rev. Date:
16-Jan-12
Painting Superintendent / Painting Foreman

To establish a Procedure for the Blasting / Painting works as per standards and customer
requirements.
CIF, Work Order, Contract Documents
Job Specifications
Procedure/Method Statement
Input Painting
Mechanical Clearance if applicable
As per requirment of
contract/code/specification foreman to
plan and explain to operatives.
Intimate painting inspector on start of

surface preparation activities
Carry out Surface Preparation
QC to note substrate condition
Request for QC Inspection

QC/Foreman to check weather
condition
No
Is Surface
Preparation & weather
condition acceptable?
Yes
Yes
Acceptable?
No
Apply Protective Coating
Wait till weather

condition is acceptable
Request for QC Inspection after drying

of applied coat
Is Protective Coating
acceptable?
QC to raise NCR
Operations to take
necesary corrective action
No
Yes
Output
Painted Materials
Inspection Reports
Shipping / Further Processing
DN,
PQR
L. (PPE)
16-Jan-12

INSTALLATION OF CATHODIC PROTECTION SYSTEM ON SITE
Doc.#
PM-19
Process Owner :
Objective
:
Rev.#
Rev. Date:
1-Mar-11
Cathodic Protection Department Head/Cathodic Protection Engineer

To outline a procedure of activities carried out to protect structures/tanks etc. with CP both
onshore & offshore.
CIF, Codes & Standards as applicable
Job Specification, Approved Design if applicable
Inputs
Approved Method Statement, Work Order
PTW if required
Is excavation /boring
required?
Yes
No
Make arrangements/Perform
excavation/boring to required
degree/depth as contract/specification.
Make arrangements for installation of Sacrificial

Anodes(SA) or Impressed Current Cathodic
Protection(ICCP) System and Earthing as required.
Install and connect SA/ICCP as

required/specified with standard
clamps/thermit welding.
for buried/UGI systems

Backfill with coke/conductive medium
around anodes as required, followed with
gravel and then finally with earth.
for immersed systems

Check for acceptable potential as per
design/specification between structure and
soil/seawater/medium with standard reference
electrode as applicable. Client/End User shall
witness the same.
Is the reading
acceptable?
Trouble shoot and make corrective

/preventive action(s) as required.
No
Yes
Commision the system
and apply for End
User/Client approval.
Document and
Record the
Approval.
Apply for Final

Approval.
Alternatively for ICCP systems

For the first 10 days moniter the potential difference(PD)
and current between the structure and the medium, while
slowly increasing the current to a predetermined value,
noting any increase over this value.
Yes
Are the readings

within limit?
No
Output
Job completion reports

Commisioning reports
Etc.
Trouble shoot and make corrective

/preventive action(s) as required.

PRESERVATION, PACKING & DELIVERY OF SHOP FABRICATED PRODUCTS
Doc.#
Process Owner :
Objective :
PM-20
Rev.#
Rev. Date:
16-Jan-12
Workshop Manager (WSM) or Authorized Delegate

To establish a standard procedure to ensure preservation of shop fabricated products from damages or
deviations, pack, load and dispatch them maintaining conformity to requirements.
Inputs
ITP (Inspection Test Plan)

QP (Quality Plan)
CIF
Fabrication Release Report (FRR)
WSM to ensure that stage wise

inspection is complete and Fabrication
release report has been issued
from QA/QC
Yes
Are Quality requirements

Satisfied ?
WSM to follow up with

QA/QC Department
for necessary action
No
QA/QC to perform required

inspections / action
Preserve completed product(s)

from damages and any other
non-conforming conditions
Is special preservation
and packaging required?
Yes
No
Special preservation &

packaging to be completed
as per contract requirements
Prior to loading/dispatch,
a final inspection request
shall be raised to QC
Final
Inspection
Report
NCR
QA/QC to raise NCR,

required Remedial Action
shall be taken by WSM
No
Inspection results
acceptable?
Yes
Product to be re-offered
for inspection
Record
(Photos)
Outputs
Final Inspection Release Report

shall be issued by QA/QC
When Required, Shop Fabricated

Products shall be photographed
after loading & just before dispatch
Final Inspection Report

Job Dossier (when required)
Delivery Note

RECEIVING, STORAGE AND UTILIZATION OF PRODUCTS AT SITE
Doc.#
PM-21
Process Owner :
Objective :
Rev.#
Rev. Date:
18-Jan-12
Project Manager
To establish a standard procedure for receiving, proper storage and controlled utilization of products at site.
Inputs
Materials/Tools Indent
Delivery Note
Contract Requirements
Upon arrival of product(s) on site the quantity and visual

condition of the product shall be verified by Site Engineer
Concerned to take
necessary action
No
Quantity & visual

condition acceptable?
Yes
Site Engineer/QC
Inspector shall raise
NCR and intimate
the concerned
NCR
Delivery Note to be signed off & product(s)

to be off-loaded as per requirements
Yes

storage required?
No

storage shall be performed
as per specification and/or
contract requirements
The products shall be stored
appropriately in a safe manner
such that it's conformity to
requirements is not altered
Products shall be utilized on site as required, upon
authorization from Project Manager/Engineer
Outputs

SITE OPERATIONS
Doc.#
PM-22a
Rev.#
Rev. Date:
16-Jan-12
Process Owner : Project Manager, Project Coordinators, Site Supervisors

Objective
: To Coordinate Projects inline with Customer & Other applicable requirements and matain a single point of
contact for customer communication
Input
Contract Drawings
QHSE Requirements
Prepare / revise Project Schedule
Arrange Site working team
Submit Project Schedule for Client's

approval (if required)
NO
Approved?
Mobilize workers, equipments

& machineries as required
Follow Process
PM-14 (if req.)
YES
Distribute to all concerned Depts. Heads
Receive Project ITP and relevant

procedures for submission for approval
Follow Process
PM-15(if req.)
Follow Process
PM-16(if req.)
Submit to Client for approval
Follow Process
PM-17(if req.)
NO
Approved?
Follow Process
PM-18(if req.)
YES
Job involves
Site work?
YES
NO
Receive Job Status
Update Project Schedule
Arrange necessary documents for

submission
Output
Project Completion Report

ERECTION AND INSTALLATION
Doc.#
PM-22b
Process Owner :
Objective
:
Rev.#
Rev. Date:
1-Mar-11
Project Management
To establish a formal procedure covering all installation / erection activities carried out
Input
CIF
Specification
Drawings
Site Supervisor to study the Contractural

requirements
Site Supervisor to study drawings to prepare

Erection Plan
Site FM to carryout allignment checks and

adjust it as required.
No
Are Anchor Bolts

No
QC Check Ok?
required to be
planted into
concrete?
Yes
Yes
Site Supervisor to arrange Handover Checks

with Customer Representative
Civil Contractor/Section to Plant Anchor Bolts
in the Concrete
Anchor Bolts levels

are ok?
Yes
Obtain Customer Representative Signature on

Job Completion Certificate or Final Inspection
Report
No
Pass the appropriate records to concerned

department
Determine the erection plan and provide clear

instruction to Riggers / Erectors
Output
Site Foreman to check received materials from

Prodcution Dept. against Dispatch Notes for
Job Completion Report

DATA ANALYSIS AND IMPROVEMENT
Doc.#
PM-27
Process Owner :
Objective :
Rev.#
Rev. Date:
16-Jan-12
Management Representative (MR)

To Analyse the data from various Monitoring & Measurement activities as well as any other sources
NCR Data
CPAR Data
Internal Audit Results
External Audit Results
Input
Customer Complaints
Customer Satisfaction & Feedback
Supplier Performance Evaluation, Re-Evaluation
Employee Suggestion & Feedback
Analyse Data for Various Aspects

and classify
(Type, Tasks, Sources, Causes etc.)
Human
Process/Method
Plant & Equipment
Work Environment
Supplier
Evaluate Competence
PM-28 or
alternative
arrangements
NO
Competence
Ok?
Is CPAR
required?
NO
YES
YES
Raise CAR,
Investigate
Root Cause
Decide and Take

Corrective/Preventive
Action
NO
Update Objectives
as applicable
Results Ok?
YES
Update Records
& Closeout
Output
Report(s) of Data Analysis

CARS
Updated Suppliers List
Updatd Objectives Program
Others (as relevant)

IDENTIFICATION OF TRAINING NEEDS AND PROVISION THEREOF
Doc.#
PM-28
Rev.#
Rev. Date:
16-Jan-12
Process Owner: Department Head, Magament Representative, Top Management

Objective: To identify training needs & provide training to the personnel on Quality & HSE requirements
Inputs
Joining Report of New Employee

Contractual requirements for personnel competence
PPE Competence Requirements related to QHSE
Changed Circumstances
Conduct general awareness for all Employees joining

PPE through HSE Induction & IMS Awarenes Training
Immediate Superior shall make the employee aware of their roles & responsibilities, relevance
& importance of their activities, the OH&S Hazards/Risks & Significant Environmental
Aspects/Impacts related to their activities/behaviour, the benefits of their compliance to IMS
requirements & improved performance and potential Consequences of departure from specified
requirements and how they contribute to the achievement of IMS Objectives of PPE
Immediate Superior shall evaluate the QHSE performance of his/her subordinates periodically
on the basis of job requirements and results of daily output and identify any QHSE Training needs.
The HSE supervisor shall evaluate the HSE performance of the employees on regualr
as well as eventual basis and identify any HSE Training Needs
The concerned Manager or QHSE Manager shall review the identified

training needs and propose necessary Training to the General Manager
External or
In-House?
Arrange and provide In-House

Training as required
Arrange and provide External

Training as required
Evaluate the effectiveness of training through

post-training exam results, certifications
and results of annual performance appraisal
Update and mainatian

the Training Records
Output
Updated Competence Requirements related to QHSE

Annual Performance Appraisal
Certificates
Training Records

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Doc.

# PM-01 (R0, Date 01-Feb-20011

DUBAI CRANES AND TECHNICAL SERVICES LLC (DCTS)

Monitoring, Measurement and Improvement

Plan, Establish, Document,

Plan and Set/Update IMS

Plan for and Ensure

Control of Monitoring and

Carry out Maintenance

Project Planning & Execution

Handling, Storage & Preservation

Processing of Product / Provision of Services

Identification & Traceability of Customer

Identification & Traceability of In-process

Handling, Storage & Preservation

PENINSULAR PETROTECH ENGINEERING W.L.L.

Management Representative, Department/Section Heads, All Employees

* Corporate Goals per Management Policy,

* Results of Investigation of HSE Incidents,

Concerned, individuals from various function(s)/section(s)/department(s) shall

Review the Objectives in Management Review Meeting

Implement the Programe and

Evaluate the effectiveness

Review the results in Management Review Meeting

Update Programe and maintain Records

PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)

Management, Management Representative, Concerned Department Head & Immediate Superior

Receive inquiries related to

Conduct general awareness for all

The HSE Committee of PPE

The requirements of HSE

PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)

Project Manager/Management Representative

Upon completion of project works the Project Manager/

Project Manager/Delegate shall present to the

Project Manaer to follow-up with the

MR to present and discuss the Customer

Any areas identified

GM to delegate the responsibility of

GM to delegate the responsibility

Discuss the results of evaluation in the MRM

Decide the Actions required, update the Objectives &

Inform Client, if appropriate

Update and Maintain Records

Carry out analysis

Keep record for

PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)

Customer Complaints/Negative Feedback

Record the Customer Complaint in the Customer Complaint Report

Appropriate Remedial Action per Management Decision

Inform Client, Close Out and Record

Update the Customer Complaint Log

Carry out analysis

Customer Complaint Report

Management Review Meeting

PENINSULAR PETROTECH ENGINEERING W.L.L. (PPE)

All emplyees are encouraged to forward their Suggestions

Employee Suggestions and Feedback

MR shall review the suggestion

Clarify with the employee

MR shall forward the suggestion with his comments

Close it and keep as

Intimate the employee. Plan for implementation