Jill Waffle

14048 FINIS LANE, JACKSONVILLE, FL 32225

(857)249-8809 | JILLOUISE@GMAIL.COM

PROFILE

• Organization & Administration: Track record of success handling time-sensitive and confidential matters while
prioritizing responses through leveraging strong time management skills. Excellent planning, follow through and
record keeping administration skills.
• Communication: Strong writing ability and communication skills. Demonstrated ability to perform and deliver
quality customer service. Strong ability to collaborate as a key team member. Skilled at interfacing with staff,
client and vendors of all levels while providing accurate technical information.
• Strengths: Flexible and efficient; strong ability to multitask and successfully coordinate multifaceted office
functions. Strong liaison skills.

PROFESSIONAL EXPERIENCE

Florida Community College at Jacksonville/Art Institute of Pittsburgh

2007-2009

Omniserve, LLC, Jacksonville, Fl 2002-2007

Title review specialist/Personal Assistant to Director of operations for Quality control

Compare abstractor's report to order information to determine correct property was searched
Examine title reports for errors, discrepancies and missing information
Researched county websites for copies of documents to resolve report issues
Contact abstractor to clarify report information as needed
Summarize recorded documents to determine ownership, liens and judgements effecting proposed retail collat
General office operations (printing, copying, faxing, scanning, mailings, etc)
Format final reports within pre-established guidelines and deliver to client

Omniserve, LLC, Jacksonville, Fl 2001 - 2002

Data Editor
Received title, appraisal and flood orders from client
Reviewed orders for accuracy
Determined correct product and entered into database
Assigned orders to appropriate vendors within company guidelines
Received and logged in preliminary reports from vendors
Reviewed preliminary reports and entered them into the net database
Routed reports to Quality Control Division for final review
Achieved and routinely exceeded individual goals

Alliance Mortgage Company- 2000 - 2001

Loan officer support/Administrative Assistant/Receptionist
Arranged and set up meetings, including catering needs
Maintained and updated database
Responsible for photocopying, faxing, FedEx and mailing appropriate or requested materials
Answering, filtering and directing phone calls
Greeting and logging in visitors
Sorted and distributed mail as well as FedEx invoices
Responsible for receiving and appropriately distributing incoming faxes
Assisted loan officers with overflow of calls
Maintained compliance with managing of withdrawals/declination of files
received mail for distribution and mailed out packages in a timely manner to meet HMDA requirements

TECHNICAL SKILLS

MS Office - Excel, Outlook, Word, Valuenet-Real Estate Information Services Database, Rightfax, Internet
Explorer, Adobe

EDUCATION
Florida Community College at Jacksonville

Sandalwood High School (6/2000)