Anto Anand.

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Mobile: +91 9740988331~ E-Mail: antoanand1981@gmail.com

Seeking assignments in Operations, Automation, Transition & Team Management with leading
organisation
PROFESSIONAL PROFILE

Summary-Functions
- Process Improvement

- Intellectual Property
Management

- Performance Management

- Invoice Management

A result oriented professional with over 10+ years of international &

domestic experience in global outsourcing governance operations,
expertise within commercial and performance management processes
Proficiency in reengineering business processes, defining continuous
improvement, and optimising business processes through automation
Delivering proven solutions to improve operational effectiveness
Proficient in streamlining the process gaps, redesigning process flows and
creating process documentation.
Excellent Interpersonal skills and communication skills.

- Transition
-Team Management

EMPLOYMENT PROFILE

Nov11 till date working with ISG as Sr. Analyst

Profound knowledge on all the Governance processes at ISG, including Finance Management and Contract
Management.
Performance Management:
Defining contractual service levels and translating the same to day to day reporting. Calibration of service levels
with the Client and various outsourced service providers
Validate the service levels reported by the Service Provider and identify the gaps in the process and publish a
monthly dashboard on the performance of the Service Provider
Analytics on gaps, trends and health check/ performance of the service provider against the services provided
Analyze/forecast/monitor service level credits and earnbacks applicable for multiple service provider
Handling Special Ad-hoc requests from client with respect to SLA Management and delivering them with high
quality.
Ensuring adherence of SLA & Critical deliverables of the contract for the service providers to increase the savings
and efficiencies for the client.
Commercial Management
Validate the invoices along with the respective supporting document and contract that are being raised by
various Service Providers.
As process of SME Management consult the SMEs of the client and share the invoice backups and get the
approvals for the same including training to SMEs for their understanding and observations.
As part of invoice validation process, update the potential credits/savings of the client and keep a tab on Credit
Tracker.
Calculate and validate the Economic Change Adjustment pricing implications to the contract and rate card.
Contract Management:
Analyze & validate the Contractual IT documents, change requests, Project Work Orders from a financial and
service delivery performance perspective providing feedback to the service provider and clients Work closely
with the onsite team to understand the scope of the contract in order to provide the analysis/information and
recommendations to the clients.

General Responsibilities
Track and monitor multiple account reviews that include revenue details scope of service delivery and staffing
details.
Implement Governance Process for multiple service providers and worked through the various phases of
implementation to steady state.
Created Intellectual Property on various training documents, trackers, process documents which were highly
appreciated by the business stake holders.
Handled the escalations on time and document the escalations with suitable solutions.

Mar09 Nov11 MIS Analyst at TESCO Hindustan Service Centre, Bangalore

Analyzing the organization business strategic needs and issues that need to be solved to deliver intended
business outcomes
Publishing Daily/Weekly/Monthly Reports based on TESCO Store Performances.
Publishing financial metrics of all store operations.
Sales metrics of product sold in TESCO stores across UK

To produce the above reports, data from different databases like Teradata using SQL queries, Company
specific databases like Hummingbird, Smart Agent, Madison, Teleshopper, etc. were used to extract the
data.
Using the extracted data customer deliverable reports are published in Excel, Adobe and PPT.

Dec06-Mar09 with Aditya Birla Minacs, Bangalore as MIS Analyst

Producing Business Critical reports for higher management.

Extracting data from Client tools and Consolidate Data as per requirement.
Reports related Revenue Forecast generation.
Preparing presentations for the Clients on a Weekly/Monthly basis.
Calculating incentives for the Employees according to their individual performance.
Interacting with clients, technical engineers and application supporting teams.
Daily / weekly / monthly agents performance Report
Business Revenue Forecasting, Monthly Staffing and Scheduling, Absenteeism Report and Attrition Report
Monthly Business Review (MBR)
ID Management.

Mar04-Dec06 with Focus Infosys (India) Pvt Ltd, Bangalore as Back office Executive

Generating Incoming & Outgoing Reconciliation Reports.

Turnaround Time report.
Job Status Report
Faulty Jobs report
Down time report

Achievements

Awarded for the Initiative taken and produced Financial dashboard with Automation in VBA.

Received Spot on Award & Quarterly Outstanding Award in same the year at ISG.

Awarded as Best Performer in TESCO.

Received appreciation from clients for Automating complicated reports using VBA.

Awarded twice for Best Customer Support & performance in Aditya Birla Minacs.

Have been a top performer consistently in all the team worked.

EDUCATION

B.Com (61%) (St. Josephs College of Arts and Science, Cuddalore Tamil Nadu, Madras University) 2000-2003.
Technical Skills

Experience working in Oracle 11i, Business Objects, Business Intelligence applications

Experience in 2003 and 2007 MS Applications.

Good Knowledge in Excel, PowerPoint, VBA Macros, Visio Basics 2010.

Basic knowledge in MS Access, MS SQL

Have expertise in working with various operating systems

PERSONAL DETAILS
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Date of Birth

13 May 1981

Gender

Male

Marital Status

Married

Languages known

English, Tamil, Kannada, Telugu & Hindi

Declaration:
I hereby declare that the above mentioned information is correct to the best of my knowledge and I bear the
responsibility for the correctness of the above mentioned particulars.

Place: Bangalore

(Anto Anand .A)