Mission

Open Market provides the best and specialized logistic solutions for the
supply chain, by means of highly effective processes, contributing to the
success of their clients and the society.

Vision

Open Market, leader in Integrated Logistics, by 2017 projects itself like a

solid and innovative Group focused on the Client, with international
presence in the Americas and achieving a social balance and a positive
environment for the Clients, Collaborators and Stockholders.
Values
We have the vocation for servicing: We enjoy what we do and we are
willing to go the extra mile.
We feel trustworthy: We believe in our collaborators and we enjoy
working as a team.
We are respectful: We respect the human beings dignity, its values and
beliefs and we admit our differences.
We are honest: We act in a sincere manner according to the laws, norms
and values of the Organization.
We are committed: We perform responsibly with what we offer and we
assume the objectives, goals, and strategies with a great sense of
ownership
We are committed: We perform responsibly with what we offer and we
assume the objectives, goals, and strategies with a great sense of
ownership.
We are committed: We perform responsibly with what we offer and we
assume the objectives, goals, and strategies with a great sense of
ownership.
We are loyal: We believe in the Organization and we are supportive in
both, good and bad situations.

We are fair: We act equitably and nonbiased with our clients, suppliers
and collaborators
We are well rounded: We act according to our thoughts and what we say.
We are coherent with our values.
We are excellent: We give our best in order to exceed the expectations
of our clients and shareholders.
OUR TEAM
The team training, commitment and excellence translates into a superior
service. More than 2500 professionals in logistics to ensure accuracy in
the rotation of inventories, picking and timeliness in all deliveries.
BUSINESS FOCUS
Is more a win/win with the client, which focuses on developing a Program
of Integral Logistics that support business strategies and market to make
increasingly more effective supply chain? Offer a Comprehensive Service
of Logistics Services, which is characterized by the execution of orders
Perfect (Orders delivered on time, complete, in good condition and
without any faults with the required documentation).
Organization chart

Description of the members of the company, the area to which they

belong and the functions that they redeem

Portfolio of services
Logistics Benefits
Thanks to the leadership of Open Market in the management of
Comprehensive Logistics in Colombia, our CLIENTS have nothing to
worry about. Because with us they have the tranquility and satisfaction
of working with the BEST COMPREHENSIVE LOGISTICS OPERATOR IN
COLOMBIA (1), when noticing the following benefits:

Tranquilty

We do things right from the start taking care of every detail to

guarantee the success of our clients.

We design processes of one or more phases of the supply chain

through operational strategies intended to raise the index of
perfect orders.

We generate substantial savings in your logistics costs, by sharing

resources among several producers, increasing your profitability
and business competitiveness.

We protect and safeguard your products with a specialized team

trained by the Superintendence of Private Security and
Surveillance.

Satisfaction

We increase your level of service with the comprehensive logistics

system of deliveries for Perfect Orders: Orders delivered on time,
complete, in good condition, without damage and with the
required documentation.

We maintain and improve business relations with your clients

through effective Relationship Management with distribution
channels. We provide agility and responsiveness to your
information requests in a timely and accurate manner, supported
by our information systems: St@tus, Adv@ antage and sm@rt.

Thats why everyday clients are happier with us1. OUR CLIENTS SAY SO:
Loyalty Study conducted by the National Consulting Center and Walker
Information USA
Excellence in client service
We learn, act and serve our CLIENTS, in order to build strong
relationships, an ongoing dialogue and constant follow-up of all their
operations through the following Excellence in Customer Service
principles(1):
1. Feel good about yourself
2. Practice Courtesy Habits
3. Use Positive Communication
4. Perform for the Client

5. Listening carefully
6. Learn and grow in your job

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Nationwide and local distribution of godos with the best
operational times information systems and logisticvs team
members specialized in support and monitoring.
Dry cargo distribution

Packing

Dry cargo forwading

Recipient pick ups

Relocations

Massive

Document management / Inventoried deliveries

Entregas Inventariadas

Cold chain transportation

Effectively incorprates recepction processes in warhouse, packaging,

preparaion and shipment of orders, pallet unloading, pickings, packing
inventory control
Product rwa materials storage at room tempeture

Average kinectic tempeture control 15 c- 25 c

Inventory control

Picking y Packing

POP material

Storage

A divisin especialized in the management of labelling, heat

shrinking,coding and cartoning in various shapes of pharmaceutical,
hormonal, oncological, biological, medical devices, cosmetic and
nutritional finished products.
PACKING MANAGEMENT

Secondary packing of products,

Ink-jet printing.

Heat shrinking,

Coding

Cartoning incartoning

Assemby of sale offers

Ensures the management and control of pharmecutical and medical

hospital products with comprenhensive cold chain management.
Cold Logistics management

Urban distribution

Transporte nacional

Domestic transportation: air and ground freight

recipient pick ups

Product storageo

Controlled tempeture: freezing colling - packing 2! c/ 8 c

refrigerated product 15 c / frozen

Logistics solution of air deliveries to meet commitments

Air tranportarion

AAirport 2 airport: room tempetureMajor cities

Room tempeture recipient

Airport airport :cold chain major cities

Docuemnt management.

Urgen deliveries that guarantee timely shipments. Inmediate delivery

INMEDIATE DELIVERIES

Urban distribution; cold chain, room tempeture

Domestic transportation: cold chain, room tempeture

Urban blue code / emergencies

Domestic blue code / emergencies

Red, blue and domestic codes.

Service to and form the border

We load and unload cargo at our cedis

We use cartagena as port HUB

Unloading of containers

Container reposition at port

Unloading of cargo 8only in Cartagena)

Ensures compliance with legal and technical requirements of the

environmental and post-consumer management, offering the highest
standards of quality in the processes of destruction, so your business
and the planet will always be safe.
Multiple ecology programs

Logstica en reversa

Reverse logistic

Final disposal of medication

Final disposal of electric products

Final disposal of paperboard, cardboard and paper packages

*restrictions may apply

Optimizes inventory levels during dispatch through the continuous

replenishment of products according to the demand and the level of
service, helping to minimize the excesses, stockouts and expired
products.
Communication and information online

Maintenance and improvement of trade relations with the dispatch

points

Systematized inventory control

Generation of the Logistics

inventory during the dispatch

Real-time sales data, forecasts, inventory levels, delivery efficiency

and information about expired products

Management

Indicators

of

the

Accounting of the physical inventory at retail outlets nationwide

Timely billing for the products

Concentration of commercial sales area

Appointment scheduling

Storage and distribution of products

Storage and distribution of products

Collection of excess and expired products

Requests of product replacement

Maintenance of stock between agreed minimum and maximum

LOGISTICS STRATEGY Y THE COMPANY