CHARLES GUSCOTT

918 N Everett Street • Glendale, California 91207

818-246-1204 • chuckguscott@yahoo.com

PROJECT MANAGER • IT DIRECTOR

Seasoned executive leader with over 17 years of combined experience enhancing company
operations through expert alignment of IT systems and architectures with corporate goals. Project
management specialist with history of success guiding large-budget applications projects to timely
and on-budget completion. Demonstrated business acumen with proven skill identifying and
implementing emerging technologies based on comprehensive business case analysis.

EXPERTISE
Project & Program Management • Technology Integration • Systems Analysis & Upgrades
Business Case Analysis • Emerging Technologies • System Automation • Strategic Solutions
Earned Value Metrics • Risk Management • Budgeting & Forecasting • Multiple Work Streams
Software Development Lifecycles • Waterfall and Agile Methodology • IT Leadership • Negotiations
Vendor Management • Operations Streamlining • Process Re-Engineering • Change Management

PROFESSIONAL EXPERIENCE
PROTECTIVE LIFE: ASSET PROTECTION DIVISION, Calabasas, California • 2006-12/2009
Life, Annuities and Asset Protection insurance company with assets of $39.6 billion and
approximately 4,000 employees.

Director, Information Technology

Assured alignment of corporate technology with business requirements as leader of 4-person team
coordinating efforts of multiple vendors and reinsurance companies. Oversaw 2 enterprise policy
administration systems; administered system enhancements and commanded development and
maintenance of 5 customer-facing websites. Contributed key technical expertise to business
development efforts. Managed IT processes for mission-critical operations including Accounts
Payable. Delivered monthly financial and as-needed reporting.
• Orchestrated conversion of 2 legacy enterprise systems including data on over 1.6 million
contracts and 3 million claims as leader of up to 50 employees and outside vendors.
• Secured over $2 million in annual savings, reducing vendor expenses and staffing
requirements by 12.5% through implementation of customized conversion enhancements.
• Slashed per-check printing cost from $.75 to $.005 and reduced print run time from 4 hours
to 30 minutes through introduction of laser-printing technology in Accounts Payable.
• Streamlined communication between teams through introduction of MS SharePoint, project
document libraries and project wikis.
• Achieved Above and Beyond Award for exceptional contributions to improvement
implementation and cost reduction.
• Engineered administration system for ancillary automotive service contracts through MS
SQL and MS Access.

CHARLES GUSCOTT CONSULTING, Glendale, California • 1999-Present

Independent consulting firm serving Individual Benefit Administrators.

Consultant
Orchestrated dramatic company improvements through development and ongoing maintenance of
custom benefit plan administration system supporting 20 companies and 3,500 employees.
• Stepped in to successfully manage complex conversion of AS/400 legacy system to
Windows platform after 2 prior consultants had failed.

Resume
 CHARLES GUSCOTT • Page 2 • chuckguscott@yahoo.com

WESTERN GENERAL INSURANCE COMPANY, Calabasas, California • 2003-2006

Insurance firm offering private passenger auto insurance and vehicle service contracts, with
approximately 250 employees before sale of Warranty Division to Protective Life in 2006.

Senior Business Analyst

Assured optimal operations of auto and vehicle service policy enterprise systems. Responded to
Department of Insurance requests for key data. Generated weekly claims statistics reporting
functions utilizing 3 different sources to provide key information.
• Developed and managed Interactive Voice Response system streamlining collection of auto
insurance premiums.
• Oversaw customization effort for Sunguard EAS general ledger accounting software in less
than 6 months. Designed reporting functions utilized company-wide.
• Slashed creation times for rate charts and supporting files from 1 week to under 1 hour
through automation of rates, surcharges and class tables for vehicle service contracts.
• Automated annual Department of Insurance Premium Survey, accommodating system
generation from 20 required premium quotes to over 100,000 in less than 1 hour.
• Achieved Employee of the Month Award after first 8 months of employment.

TRANSAMERICA INSURANCE COMPANY, Los Angeles, California • 1993-2002

Life and annuity insurance firm with sales of over $50 billion in 2008 and over 31,000 employees.

Product Director
Oversaw project management for worksite products and all necessary modifications to policy
administration system. Cooperated with pricing actuaries, legal, compliance, marketing and sales
departments in aligning IT strategies with corporate goals. Managed, developed and maintained life
insurance illustration software. Served as IT specialist on call for agents, brokers and vendors;
delivered skilled consulting on best use of illustration software in client quote process and methods
for integration of vendor enrollment software with company illustration systems.
• Took control of batch illustration process in response to contractor failure; orchestrated full
conversion of life illustration software from DOS to Windows platform.
• Secured over $625,000 in up-front savings and reduced commission expenses by $750,000
per year through re-engineering of commission system on Windows platform.
• Played critical role in leadership decision-making process as key consultant to company
President regarding technology capabilities and costs involved in new business ventures.

EDUCATION

Bachelor of Arts in Business Administration

Baldwin-Wallace College, Berea, Ohio

PROFESSIONAL DEVELOPMENT

PMP Certification Training

Visual Basic Programming Training

TECHNICAL SKILLS

Windows • AS/400 • MVS • TSO • Sunguard Enterprise Accounting Systems

MS Word, Project, Visio, Excel, Access, PowerPoint, SharePoint, SQL (2000, 2005)
CSC PMSC, Logic, CyberLife • LIPAS • VB.Net • ASP.Net
Visual Basic for Applications • SQL • Cognos • Crystal Reports • OpenOffice

Resume