16.

I do the following to create a positive team environment:

Tell the team what is expected of them.
Show interest in the team memmbers
Create an encouraging environment
Recognize and reward good performance
I make the effort to connect with my team members as a group and
individulally. By doing this I get to know them better on a personal level and
they get to know me better. This establish a position of caring and it
motivates the members in all sorts of ways. Some afternoons we will just sit
and talk about stuff that has nothing to do with work and have a good laugh.
My team members must feel appreciated. Therefore, when I ask their help
with a project I will always say thank you for assisting me. My team members
must know what they are doing well. I belief that they must be recognized
and rewarded for good performance. Even if they dont get worker of the
month by the company, I'll recognize them by saying thank you buy them
each a choclate or I'll buy them KFC.
Everyone is a valuable part of the team and each one unique in their own
way and because of this I like to listen to everyone's ideas. Two brains is
better than one! For instance my team came up with a great idea to get the
work done faster- 2 team members will debrief the POD's and two members
will accept the paperwork. The other good idea they came up with was that 2
people do the scanning of the documents so that it is faster on the system.
Instead of having the 2 on dayshift one work nightsiift to scan the documents
immediately and the other one day shift to assist with the unscanned. The 2
rotate on day and nighthift.
I have a good relationship with my team, therefore I can put my trust in them.
They are all grown ups and each one know what their responsibility is. When I
delegate, I let go and let the individual own the task I give him/her. By doing
this the members get an increased self-esteem and thy feel that they belong
somewhere.
Productivity improved in such a way that the documents are all accepted and
it is on the system to be viewed the following morning instead of 14:00. A lot
of problems are prevented as there is effective communication between us.
Problem POD's is less and less each day as the debriefers learn everyday out
of their mistakes and they are not affraid to communicate with me.

17.
It is important to consult all team members, because:
It improves the quality of decisions
We learn from each other by exchanging information and experiences
We can identify controversial issues and difficulties before making a decision
The team members will feel that they own the decision and it improves their
acceptance
They will feel valued and part of the team. Their morale and motivation will
be higher
Team members will be able to make better day to day decisions
An agreement can be reached together with different team members and
their different opinions
They will feel a stronger bond of responsibility for making the decision
They will gain a better understanding of the objectives of decisions and the
issues surrounding them
I will ensure that that all views and ideas are listened to and that the team
members' needs are met by doing the following:
Call a meeting: By calling a meeting you can pay attention to a team
member's concern and the team member can present his/her point of view as
well as ideas. The team members can ask questions in order for you to
answer it and by answering their questions you meet their needs
I will put a complance register in place so that when I get to work in the
morning I can have a look at all the complance and work out a plan to resolve
the issues to the best of my ability. When the team get to work we can all sit
down and discuss the plan together to resolve the problem.
18.
I work in the debriefing department that interface with the operations
department as well as the customer service department.
The roll of the debriefing department:
To ensure all documents are debriefed and accepted that the drivers return
To ensure all these documents get scanned live onton the RTT system

To ensure all collection slips are scanned live onto the RTT system
The roll of the customer service department:
To attent to all queries of the customer
To ensure ontime collections
To ensure ontime deliveries
The roll of the operations department:
To ensure deliveries are done on time
To ensure collections are done on time
To follow up with the driver with regards to above
They assist the customer services department with their deliveries and
collections
The debriefing department interface with the operations department when a
POD is not debriefed or accepted and the driver claims that he handed the
POD in. I will then look through that days work to see if is was not missed or I
will check on the system if that document is not scanned. If it it scanned and
it was mis accepted I will then accept it. If I cannot find the POD I will then
look on the driver's short trip if he handed that POD in as the debriefer mark
on his short trip if it was handed in or not. If a POD does not have all the
required documentation attached to it the debriefer will update the system
with a message as to what is outstanding and leave the POD one side for
me.One of the operation guys will then see the message on the system and
come and request the POD from me to resolve the problem. They will resolve
the problem by getting the documents from the customer that is outstanding.
We interface with the customer service department in the same way as with
the operations department, however they also come to me when one of their
customers POD's is scanned unclear of when a page is not scanned. I will
then look for it and get is scanned. They will also come to me when the need
a collection slip to check some details on it and I will assist them by finding it
for them if it is not on the system.
My department also interface with our national imaging department in JHB for
overrides. This is when a POD does not need a GRV or invoice. I will then send
the waybill number to them to override when a invoice or GRV is not required.
19.
Building relationships is important, because of the following reasons:

It helps one to develop your work practices to understand the points of view
of colleagues and to understand why they do things a certain way.
It helps one to get your work done faster. When people know you and you
have a good relationship with them they attend to your queries/needs
quicker.
When you have a good relationship with people, they've 'got your back'. In
other words they will back you up and assist you when you are in trouble or
when you need help.
People offer their help without you asking them to assist, it spreads good
pratice throughout the organisation.
It improves ones networking skills, which are vital for career development.
One is able to improve decision making by having a wider access of
information.
20.
It is important to honour commitments made to stakeholders to ensure high
productivity in the workplace and to ensure that stakeholders stay proactive.
It enables better work planning, boost morale, promtes confidence in decision
making, promtes trust, improves quality of srvice for the customers and
enhances work relationships. If honour commitments to stakeholders are not
commited to, stakeholders will end up demotivated and will loose their trust
in you. There will be no improvement in their work performance, it will either
stay the same or it will go from bad to worse. Your stakeholders will not belief
anything you say or promise to them, they will loose their confidence when it
comes to decions making, there will be a delay in there work performace
which will cost the bussiness more money at the end of the day and poor
staff retention will take place.
21.