Accenture Overview

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Company Overview
Accenture is one of the worlds leading management consulting, technology services and outsourcing
organizations, with more than 246,000 employees; offices and operations in 53 countries around the globe;
and revenues before reimbursements (net revenues) of $25.5 billion for fiscal 2011.
Our high performance business strategy is to use our expertise in consulting, technology and outsourcing
to help clients perform at higher levels so they can create sustainable value for their customers, stakeholders
and shareholders. We use our industry and business-process knowledge, our service offering expertise and
our insight into, and understanding of, emerging technologies and new business and technology trends to
formulate and implement solutions for our clients. Our strategy is focused on helping clients improve
operational performance, deliver their products and services more effectively and efficiently and grow their
businesses in existing and new markets.
We operate globally with one common brand and business model designed to enable us to provide clients
around the world with the same high level of service. Drawing on a combination of industry expertise,
functional capabilities, alliances, global resources and technology, we seek to deliver competitively priced,
high-value services that help our clients measurably improve business performance. Our global delivery
model enables us to provide a complete end-to-end delivery capability by drawing on our global resources
to deliver high-quality, cost-effective solutions to our clients.
In fiscal 2011, we continued to implement a strategy focused on three dimensions: our core business, which
includes the vast majority of management consulting, technology and outsourcing services that we have
traditionally provided; strategic initiativesincluding analytics, digital marketing, mobility, and smart grid,
as well as technology areas such as cloud computing; and geographic expansion. Our geographic expansion
strategy focuses on emerging and mature markets with significant growth potential for us. Our priority
emerging markets are the ASEAN (Association of Southeast Asian Nations) countries, Brazil, China, India,
Mexico, the Middle East, Russia, South Africa, South Korea and Turkey.

Go-to-Market Strategy
Our business is structured around five operating groups Communications, Media & Technology,
Financial Services, Health & Public Service, Products and Resources which together comprise 19
industry groups serving clients in major industries around the world. Our industry focus gives us an
understanding of industry evolution, business issues and applicable technologies, enabling us to deliver
innovative solutions tailored to each client or, as appropriate, more-standardized capabilities to multiple
clients. We manage our business by industry and manage our people by geography.
Our three growth platformsmanagement consulting, technology, and business process outsourcingare
the innovation engines through which we develop our knowledge capital; build world-class skills and
capabilities; and create, acquire and manage key assets central to the development of solutions for our
clients.

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The professionals within these areas work closely with those in our operating groups to develop and deliver
integrated services and solutions to clients. Client engagement teamswhich typically consist of industry
experts, capability specialists and professionals with local market knowledgeleverage the capabilities of our
global delivery model to deliver price-competitive services and solutions.
We provide a complete end-to-end capability (design, build and run), leveraging the right professionals with
the right skills for each task, who work as a cohesive team with consistent Accenture processes globally.
Regardless of where our professionals are located, they work together with our clients seamlessly. We have
distilled the collective experience of our people into a standard set of methods, tools and architectures, which
together provide common parameters to enable our global teams to deliver consistent, high-quality solutions.
The result: a cohesive, virtual project team delivering reliable, quality solutions on time and at a competitive
price point.
The depth and scope of our services and capabilities are unmatched in the industry. We have hundreds of
offerings designed to help our clients respond to a number of challenges in their industries. We can take total
responsibility for all aspects of technology and outsourcing delivery. Our focus is always on delivering
business value, which is typically outcomes-based. Accentures differentiated approach from planning to
mobilization to operation ensures a smooth start-up and quick value realization.
We are uniquely positioned to draw on a combination of industry expertise, functional capabilities, alliances,
global resources and technology to deliver high-quality services that help our clients improve business
performance.
Growth Platforms / Service Areas
Our management consulting growth platform is responsible for the development and delivery of our strategic,
operational, functional, industry, process and change consulting capabilities, working closely with the
professionals in our operating groups and the other growth platforms. Our management consulting
professionals help large, complex organizations design and execute changes to their business and operating
models, either for one or more critical business units or across the entire organization. This growth platform
comprises six function-based service areas, as well as industry-focused teams of management consulting
professionals with deep skills in the numerous industry segments that we serve. The six function-based
service areas are Customer Relationship Management, Finance & Enterprise Performance, Operations, Risk
Management, Strategy, and Talent & Organization.
Our Technology growth platform comprises three service areas: Systems Integration, Technology Consulting
and Information Technology (IT) Outsourcing. Services within Systems Integration include enterprise
solutions and enterprise resource planning; industry and functional solutions; information management
services; Cloud computing; custom solutions; software as a service (SaaS); mobility services; and Microsoft
solutions. Services within Technology Consulting include IT strategy; infrastructure consulting; IT security
consulting; application modernization and optimization. IT Outsourcing includes applications outsourcing
and infrastructure outsourcing.
Within our Business Process Outsourcing growth platform we offer clients across all industries a variety of
function-specific BPO services, including finance and accounting, human resources, learning and
procurement, among others. We also offer industry-specific BPO services designed to address the unique
needs of client organizations and deliver business outcomes.
For external reporting purposes, revenues from our Management Consulting growth platform and from the
Systems Integration and Technology Consulting components of our Technology growth platform are

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categorized as consulting, and revenues from our Business Process Outsourcing growth platform and from
the IT Outsourcing component of our Technology growth platform are categorized as outsourcing.
Clients
Accenture's clients span the full range of industries around the world and include 92 of the Fortune Global
100 and more than three-quarters of the Fortune Global 500. Our commitment to client satisfaction
strengthens and extends our relationships. For example, 99 of our top 100 clients in fiscal 2011, based on
revenue, have been clients for at least five years and 92 have been clients for at least 10 years.
Employees
We have approximately 246,000 employees worldwide, including 5,300 senior executives with an average
of 15 years of Accenture experience. We have an exceptionally strong leadership team, comprising
experienced professionals who have built their careers at Accenture. For instance, each of the 20 members
of our Global Management Committee has, on average, 25 years of Accenture experience.
Our employees are broken out into four distinct workforces:

Our Consulting workforce includes experienced professionals in business, industry, systems

integration and technology. They help our clients design, build and deliver solutions that can
transform companies into high-performance businesses.

Our Solutions workforce comprises a global network of technology professionals who use their
knowledge and experience to take on practical programming and technology implementation for our
clients.

People in our Services workforce work on Accentures outsourcing projects, specializing in a variety
of areas including finance, human resources, customer care and IT.

Enterprise is Accentures internal workforce efficiently managing and supporting all activities
across our business. Enterprise people work in areas such as finance, HR, legal, marketing &
communications, and facilities & services.

With such a diverse global and culturally diverse workforce, one of our strengths has been to build and
maintain a strong corporate culture through our core values: Stewardship; Best People; Client Value Creation;
One Global Network; Integrity; and Respect for the Individual.
We are deeply committed to the continued development of our employees, who receive significant and
focused technical, functional, industry, managerial and leadership skill development and training
appropriate for their roles and levels within our company throughout their careers with us. In fact, in FY11
we spent over US$800 million on the professional development and training of our people. We have a
strong distribution of classroom, virtual classroom and on-line training. Our on-line global learning portal
directs our people to thousands of online courses, virtual classroom courses and other learning resources to
meet almost any business need.

Global Delivery Network (GDN)

Accentures world-class global delivery capabilities help our clients achieve extraordinary business results
through brining innovative ideas, coupled with reliable, cost-effective and consistently high-quality services.

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With 151,000 professionals in more than 50 centers, Accenture offices and client locations, the Accenture
Global Delivery Network is the largest and most diversified group of management consulting, technology,
business process and outsourcing professionals in the world. We team with our clients to meet their current
business and IT issues and opportunities drive a new era of innovation. Delivery excellence is about making
sure we achieve our High Performance promise for our clients. Our environment of continuous
improvement helps us reach ever-higher levels of productivity, precision and predictability. Supported by
deep industry, technology and business acumen, and by an unmatched breadth of industrialized
capabilitiesincluding processes, methods, tools, architectures and metricsAccenture delivers gamechanging services and solutions to help our clients attain high performance.
For Accenture, global sourcing is not a recent phenomenon. We built our first delivery center more than 25
years ago, in 1985 in Manila, and began our first major outsourcing deal with British Petroleum six years
later managing accounting, finance and support functions from our center in Aberdeen, Scotland. In the
early 90s we pioneered the concept of industrialization and serving our clients through delivery centers
rather than working only on-site at the clients location. By the late 90s we had greatly expanded our
delivery center network around the globe.
Since then, our global delivery capabilities have been further extended and strengthened in Accentures
Global Delivery Network, from which today we serve many clients from multiple locations. By further
applying the concept of industrialization to our global delivery capabilities, we are providing clients with
significant value, balancing high-quality services with cost efficiency. All of Accentures top 100 clients
have work supported through our Global Delivery Network.
The vision and long-term plan for our Global Delivery Network has been to set up delivery centers in
strategic locations, which we have been very successful in doing. And, we continue to expand and grow,
particularly in strategic and emerging markets. Besides having a leading presence in India, Accentures
Global Delivery Network includes established centers around the world including in the Philippines, China,
the United States, Eastern and Central Europe and Latin America, as well as in emerging locations such as
South Korea and Malaysia.

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Financial and People Metrics

From a historical perspective, we have provided below details of some of the key financial metrics from
FY02 to Q2FY12:

We continue to fulfill our commitment to return cash to shareholders. From FY02 to FY11, we generated
over $21 billion in free cash flow and have returned 91% to shareholders through stock buybacks and
dividends. Our balance sheet remains strong. Details of the balance sheet metrics for previous years are
shown below:

Below are key headcount metrics from FY02 through Q2FY12: