Eugean Anderson

8025 Florida Avenue North Home: (763)549-0019

Brooklyn Park, MN 55445 eugeananderson@msn.com Mobile: (763)498-4260

A distinguished Information Technology Manager with extensive experience in a diverse range of

technologies within multiple industry setting. Proven ability to bride technology and business goals to
provide productive solutions. Demonstrated success leading and mentoring cross-functional team in a multi-
facility environment in order to maximize the level of production. Experienced interfacing with key business
units including Marketing, Sales, Engineering, Operations and Communication in a multi-cultural
environment. Excellent communicator, with emphasis on building strong departmental relationships, capable
of making professional presentations. Quick learner that rapidly adapts to emerging technologies.

Qualification Highlights

Project Management LEAN Environment End User Training

Company Resource Planning Client Relationship Clean Room Technology
Process Improvement Vendor Relationship Team Building

Professional Experience

Information Services Manager

Union Gospel Mission Twin Cities, St. Paul, MN 07/2005-01/2010
• Spearheaded Infrastructure Renovation Project and implemented systems that improved reliability,
enhance efficiency and established scalability for the future growth
• Initiated and managed the implementation of Voice over Internet Protocol (VOIP) telephone system
• Participated in hiring, evaluations and recommended salary increases, promotions and terminations
• Provided web sites and data base protection using self signed and third party security certificates
• Supported desktop operation systems Vista, XP and 2000 in a Windows 2003 Active Directory
Environment
• Negotiated or renegotiated Service Level Agreements with cost-effective results with outside vendors that
greatly improved data and physical security, communication and employee productivity
• Responsible for an IT operations team of 6 with a $250 thousand operating budget
• Implemented and managed VPN (Virtual Private Network) access – enhanced security
• Created and maintained short and long term data storage, logs, and journals, and coordinated data
recovery as needed.
Supervisor of Information Technology
Advantek Inc., Minnetonka, MN 10/1998-09/2004
• Installed and supported production equipment used in clean room environment
• Supported 525 production systems in a die press non-conductive tape manufactory
• Implemented and supported Digital Machine Vision System that ensured better quality and improved
hourly production by 40 percent
• Implemented and supported wired and wireless production floor and warehouse scanning systems
• Instructed production staff members in LEAN initiatives; procedures and practices
• Supported software used by production and product engineers to design and fabricate die insert and tape
image
• Provided support for a 24x7 Quality Assurance (Q&A) operations
• Consulted with upper management on system, product and production improvements
• Developed production floor weekly support plan for staffing and system requirements
• Supervised 12 staff members in a 24x7 LEAN manufacturing environment
 Eugean Anderson
8025 Florida Avenue North Home: (763)549-0019
Brooklyn Park, MN 55445 eugeananderson@msn.com Mobile: (763)498-4260

• Worked with product and production engineers to identify problems or issues and implement changes or
fixes
• Consulted with production floor supervisor and leads to ascertain technology support needs.
• 24x7 helpdesk support for production and office environments
• Supported a 36 servers data center (email, print, files, web, storage and applications)
• Supported a WAN infrastructure that inter-connected 6 office and production LANs
• Supported for Windows OS 2000/XP in a Windows Serve 2000/2003 AD Environment
• Maintained and performed monthly test on disaster recovery plans
• Member of a cross-functional team (18 People) that provided mechanical, electrical and technical
support for domestic and international production and office sites
• Relocated 1.8 million in production and office equipment to Singapore and the Philippines
• Led team that established office and production infrastructures in Singapore and the Philippines
• Negotiated with consultants, technical personnel, and vendors on service agreements
United States Army
Positions Held 07/1978-08/1998
• Administration Specialist-supported 291 Military Police Traffic Division, Redstone Arsenal, AL
st

• Shipping and Receiving Supervisor–supported USARUER Command, Stuttgart, Germany

• Vault Security Specialist–monitored incoming and secured secret and top secret messages, 7 th Corp
Field Artillery Command, Sheridan Kaserne, Augsburg, Germany: Issued Secret Clearance by DoD
• Squad Leader–provided leadership, 1st/36th Field Artillery, Reese Kaserne, Augsburg, Germany
• Mail Base Post Office (BPO) Supervisor–provided service for McGraw Kaserne, Munich, Germany
• Telecommunication Technician–supported Minneapolis Recruiting Battalion, Minneapolis, MN
• Medical Record Supervisor–supported Medical Processing Enlistment Station (MPES), Pittsburgh, PA
• Assistant Branch Sales Manager–supervised, trained and performed sales presentation, St. Louis, MO
• Branch Sales Manager–supervised, trained and evaluated performance, Crystal, MN
• Master Trainer–supervised, trained the trainer, evaluated training and performance, Minneapolis, MN
• Awarded the Followings: 3 Meritorious Service Medals, 6 Good Conduct Medals, 6 Army Achievement
Medals and Army Recruiting Ring

Education
Point Park College, Pittsburgh, PA
82 Semester Hours toward a BS
Allegheny Community College, Pittsburgh, PA
12 Semester Hours toward a BS
CBT Online Campus
PMP (Project Management Professional Certificate)
ITIL (Information Technology Infrastructure Library Certificate)
VMware (Player, Workstation, View and ThinApp on-going)
US Army Courses Work Completed
Advance leadership
Mass Multi-Media Advertisement and Sales
Office Management and Personnel Development
Project Management
Equal Opportunity and Race Relation Representative
Working Knowledge: pipe fittings and sweating, electrical, electronic and mechanical devices and
equipment