October 19, 2015

Dear Mr. Honick:

This letter is to confirm that I have received your letter, via email, dated
October 15, 2015, requesting a reasonable accommodation to use the
emergency gate when entering and exiting Metrorail
Metro appreciates you bringing this potential safety matter to our attention.
As a result of your request, the informative conversations you shared with
me, and Metros follow-up investigation into the matter, I am pleased to
inform you that Metro has established a safety accommodation standard
operating procedure (SOP) to allow customers traveling with service
animals to use the equipment gates to enter or exit the system upon
request. Such customers shall not be required to use a faregate to enter or
exit the system. This SOP is effective immediately.
Thank you for being a loyal and informed Metro customer. Please feel free
to contact me with any questions. I can be reached at 202-962-1100 or by
email at cblake@wmata.com.
Sincerely,

Christiaan Blake
Director
Office of ADA Policy and Planning