Name: HARVINDER SINGH DHALIWAL

I.D.: A8273

US 7456

Task 1.
Introduction
Countdown is largest Shopping mall in all New Zealand.
Countdown include a large in-store bakery baking fresh goods
daily, as well as a butchery department, expansive produce
section, service seafood counter and a service deli. The store is
also introducing a larger range of bulk food items, offering added
convenience for busy families and people travelling through
Silverdale on holiday. The store also feature a walk-in beer
chillers, a Lotto outlet situated in the foyer and 150 covered car
parks, in addition to easy access to more than 250 additional
parks at the Silverdale retail complex. . In May 2003 the
countdown one card was launched. This innovative programme
centred on a card called the one card, the team at Countdown are
really proud and excited to announce that $1.22 million has been
raised for this years Countdown Kids Hospital Appeal and
Countdown would like to say a big thanks to the generosity of
customers, staff and suppliers for helping to make this happen.
It has been 4 years since $1 million has been raised in a year and
this adds to the total of over $4.5 million dollars that has been
donated in the last five years. Countdown is a long-time supporter
of the work. The Salvation Army does. In 2012, we once again
stepped in to support The Salvation Armys annual Red Shield
Appeal, and through Countdown Food Rescue we support over
110 of the Salvation Armys local foodbanks across the country.
Current supplier of countdown:Name of suppliers
Products
Coca-Cola
Provide drinks
Bluebird chips
Provide chips
Fonterra
provide lots of products like
milk, butter and milk products.
Rural co
Provide books and stationery

1)
COMPETITIVENESS: Competitiveness pertains to the ability and
performance of a firm, sub-sector or country to sell and supply
goods and services in a given market, in relation to the ability and
performance of other firms, sub-sectors or countries in the same
market. The term may also be applied to markets, where it is used
to refer to the extent to which the market structure may be
regarded as perfectly competitive. This usage has nothing to do
with the extent to which individual firms are "competitive'.
Security of Supply: The security of suppliers is surveyed on the
establishment of supplier history and its encounter. The settled
supplier must be having an incredible assumption from its diverse
Retailers and Final Consumers. The supplier history and data
makes it more secure and solid to get it contracted for whole deal.
Coca-cola is the greatest supplier and with having more wide
blended sacks same as business part Chips relentless quality is
sincerely higher than diverse suppliers. Based on the present
happens and experience Waitangi Dairy is more secure with Cocacola and Bluebird Chips supplies.
Employee Satisfaction: The satisfaction of staff must constantly
be made a need subsequent to there is a prompt relationship
between illustrative satisfaction and customer organization. Not
under any condition like administrators and suppliers are the
agents particularly exposed to the customers and skilled to
reaction for any enquiries. Through the feedback appropriated
from the laborers who are working with Waitangi Dairy, they are
fulfilled and satisfied about the Coca-cola
and Bluebird
organizations like high trustworthy transport, accommodating
them more data about the thing and train them for thing dealing
with, improvement towards customer examples et cetera.

2) Implications of alignment system:- The decision to develop

strategic advantages is not solely a matter of trust. If there is a
low level of interpersonal trust in the relationship, countdown can
still work for coca cola and bluebird chips, it is useful to know that
complementary competencies are the most important factor to
countdown in determining whether they will work closely with
them.
Benefit for both parties:- Analysts indicate that suppliers
receive some benefits in the emerging purchasing dynamic as
well. Reduced paperwork, lower overhead, faster payment, longterm agreements that lead to more accurate business forecasts,
access to new designs, and input into future materials and
product needs have all been cited as gains. Other observers,
some buyer-supplier relationships have become so close that
suppliers have opened offices on the site of the buyer, an
arrangement that can conceivably result in even greater
improvements in productivity and savings. So,countdown can get
industrial knowledge and experience from both expert suppliers
as they are in business from long period. They can get
competitive advantages and also will acquire high market shares
with expansion of their business. They has no need to spend on
fridge, oven, heat racks as these are supplied and maintain by
suppliers. In case of supplier they get a place to sell their
products with increasing customer base and market share for long
term.

3)Arrangement sources:

 Formal contract:- A formal contract is an agreement

between countdown and bluebird chips ltd that is legally
binding and enforceable. In order to be
legally enforceable, a contract must contain an offer, an
acceptance of the offer, and payment for services rendered
or goods delivered. Although there is no requirement that a
contract be in writing to be legally binding, a

formal contract expresses each of the substantive terms of

the parties agreement in a written document.
Informal agreement:- Informal contract is a contract other
than one under seal, a recognizance, or a negotiable
instrument. An informal contract may be made with or
without writing. This is also termed as bargain or simple
contract. Advantage of informal agreement to countdown: Fair and transparent method of distributing payments
widely understood by creditors.
Indian Spice Centre can ask if he can reduce his payments
if his situation gets worse or he face unexpected essential
expenditure.
Indian Spice Centre do not need an advice agency to
negotiate these payments for you. You can either do this
entirely yourself or ask for assistance in drawing up your
own personal budget sheet and make offers to your
creditors based on this.
Countdown to enter in informal contract with coca cola because in
summer the demand of drink become double as compare to
winter so, to balance the orders there are separate terms and
conditions for coca cola.

Strategic alliance: A strategic alliance is a form of collaboration

between two or more companies, which can take on forms such
as: Technology transfer, Purchasing and distribution agreements,
marketing and promotional collaboration and Joint product
development.
Each partner in the alliance usually retains their independence
while contributing towards a mutual shared goal. The advantages
of forming a strategic alliance include:

Allowing each partner to concentrate on their competitive

advantage.
Learning from partners and developing competencies that
may be more widely exploited elsewhere.
Adequate suitability of the resources and competencies of an
organization for it to survive.
To reduce political risk while entering into a new market.
So, the goal is to create and maintain a loyal, trusting, reliable
relationship that will allow both partners to win, while promoting
the continuous improvement of quality, productivity, and
competitiveness. This strategic alliance agreement is between
countdown and coca cola. Because countdown ordered some
international food to coca cola and to keep control they have this
agreement.
Informal agreement:
The agreement is between companies given below and they have
following terms and condition and the agreement is activated on
.

Bluebird chips ltd,

Main
office
Short
land
Auckland

Countdown supermarket,
in

722 399 Fraser Street

Street
Parkvale, Tauranga

Manager Kerry Hodge,

Signature

Manager : Jasvir Singh Sidhu

Signature

Terms and conditions:

1. That the Agreement shall come into force immediately and
shall remain valid until the final completion of the job or cancelled
by THE PURCHASER.
2. That the materials more specifically described in Schedule-A
shall be supplied by THE SUPPLIER .
3. That PURCHASER reserves the right to change their specified
delivery site for any reasonable ground or grounds and the
SUPPLIER shall be responsible to deliver the materials at the new
site. The transportation cost for delivery at the new site will be
decided by both the parties. SUPPLIER shall be fully responsible

for delivery of the materials in good condition at the specified site

of PURCHASER through delivery dockets in triplicate.
4. That the quality and quantity of the materials shall be as per
specification given by PURCHASER as well as samples submitted
by THE SUPPLIER and approved by PURCHASER.THE PURCHASER's
representative(s) shall inspect the goods and reserves the right to
reject any goods if the representative(s) considers those to be
inferior quality to the approved samples. The goods rejected by
the

representative(s)

of PURCHASER

shall

be replaced by

SUPPLIER and SUPPLIER shall bear all risks/costs of the materials

rejected by PURCHASER.

5. That the transportation of the goods shall be made by

SUPPLIER on the same day as the quality control check by the
representative(s)

of

PURCHASER.

Representative

(s)

of

PURCHASER will accompany the goods from the quality control

check to the site of delivery. Any goods which are not
accompanied by the representative(s) of PURCHASER will not be
accepted.

6. That the cost of supply of materials will

be (enter amount and

currency) described specifically in Schedule - A and payable by

THE PURCHASER to THE SUPPLIER. THE SUPPLIER shall indemnify
THE PURCHASER in respect of all claims, damages, compensation
or expenses payable in consequence of any injury or accident
caused by them i.e. THE SUPPLIER. That the custom duty, VAT or
other Taxes and cost of transportation, or any other incidental
charges, if required in connection of the delivery of goods shall be
borne by THE SUPPLIER.
7. That the Payment shall be made by THE PURCHASER from main
office in Currency (NZ dollar ) through A/C payee Cheque only on
production of invoice along with delivery dockets confirming
receipt of goods by THE PURCHASER's Representative(s) at site.
THE PURCHASER may allow Part Payment for running bill on the
request in writing of THE SUPPLIER.

8.That if THE SUPPLIER shall in any manner neglect or fail to carry

on the work or performance of the terms of the Agreement with
due diligence or violates any of the terms of this Agreement THE

PURCHASER shall be entitled to cancel The Agreement and

demand damages. That if THE SUPPLIER fails to deliver the
materials as per agreed Schedule, penalty will be imposed by THE
PURCHASER at the rate of (1%) of total contract value for each
day of delay.

4) a) Financial Assistance In the both the concurrences with

coca cola and the other with bluebird chips. we have given a
legitimate absolution of installment for a sensible and aware time
of one month. Thusly Super esteem will be supported by the
suppliers and then again Super esteem will give fiscal prizes if
the conveyances on time. However in the event that the
installment is postponed by countdown supermarket. Then
enthusiasm of 1 % will be charged for every month. Thus if
both the suppliers will keep on postponing the conveyances than
they will miss the conceivable money related prizes. Additionally
a percentage of the statement of both concurrences with both
the suppliers gives money related help of discount of cash for the
antiquated items which are in spite of the fact that not
terminated yet have gone out of pattern and are no more
acquired.

b) Conformance with Quality standards and specifications

Under both the assertions we have made it clear with respect
to the quality confirmation and support. Assuming that the
nature of the item is not reached, it might be either be displaced
or discounted. Additional prizes might be conceded if the quality
is attained over the standard.
c) Management arrangements game plans Management
course of action s methods organize the administration
methodology of consolidating and organizing a reach of assets,
either as cash, individuals or supplies, to accomplish the
objectives of
the
countdown
supermarket has great
administration plans.

5) Technical Assistance Alludes to the customized direction to

help a site or locales through collective correspondence between
an expert and the site. Help acknowledges site specific
circumstances and social order and could be outfitted through
phone, mail, message, Internet, or in-distinct get-togethers. As
subsequently Bed vest has helped a wreck by giving an
aggregation of their master for the plan of the launch of new
mixture of their things. Likewise of course Food stuffs utilization
to ask for their things online which are the minimum complex
and the slightest requesting course in supply of the things and
they use to put the progressions on things in their site for the
retailers as all the agents have their record in their website which
helps them to direct the appeals.
Quality Assurance Coca cola must guarantee super esteem
for better quality beverages with longer expiry dates. In
exchange, countdown should additionally give compensating
cost for such great quality by offering sensible benefit to the
supplier being fair and not avaricious.

Similarly bluebird chips Ltd. must guarantee countdown for

better quality and new items with longer expiry dates. In
exchange, countdown should additionally give compensating
cost for such great quality by offering sensible benefit to the
supplier being fair and not avaricious.
Long term Strategic and Capital Planning Both the
gatherings coca cola and Super esteem must examine long haul
arranging in other potential markets and expanding the capital
financing to win more benefit imparting.
Same will be material for second case both the gatherings
bluebird chips Ltd and countdown must talk about long haul
arranging in other potential markets and expanding the capital
financing to procure more benefit imparting.
Savings and Inventory Costs Because of the understanding
stock holding expense will be lessened surprisingly as now
countdown supermarket. would like to store extra stock and coca
cola and countdown must co-work one another for common profit
of sparing operational expenses that might have happened. Both
gatherings can guarantee and impart such cost of stock if
happened while conveyance or after conveyance which finished
not made profit to any of the gathering however did had its
esteem which is now paid. Again like past part coca cola and
super esteem must co-work one another for shared profit of
sparing operational expenses that might have happened. Both
the gatherings can guarantee and impart such cost of stock if
happened while conveyance or after conveyance which finished
not made income to any of the gathering however did had its
esteem.
Utilization of facilities It implies compelling use of every single
one of business settings open for the best conceivable bluebird

chips of the organization. As both the associations

cooperating remembering the finished objective to

are

acknowledge same goal they are at risk to annihilate it more

fruitful way. Cooperating they could be more forceful in the
business focus and can cover up for each other slight focal points
countdown supermarket can get more rebate or offers after reestablish of understanding on the grounds that food staffs ltd or
bed vest realize that they are their changeless clients no.
6)
Review of agreements:
First review:
Second review:
Agreement reviewing on 1 Date of second
march, 2014
march 2014,

review: 11

Meeting
attenders: Attenders:
Manager
of
Managers of all company countdown
,coca
cola
and
included in agreement.
bluebird chips with their owners.
Findings: We review the
agreements which we establish
in a month after it was signed
and found that the delivery of
ordered biscuits and snacks
was not on time. So the delay
by
the
supplier
was
underwritten and no complaint

Findings: After ten days we

find that after getting the
correct products on time Khyber
dont pay for it after 10 days of
delivery.
So
under
the
agreement on payment delay
charges of 1% per apply. But
when countdownpay coca cola

was filed or any such feedback

call was been totally ignored by
countdown supermarket.

Action taken on time: under

the agreement law, meeting
attender takes decision and
allows the deviations must be
forgiven and a self-realization
must be felt within the parties.

Improvements:
in
the
meeting
members
discuss
methods to improve the quality
of product and make decision
for next meeting for review in
next ten days.

did not charge for late payment

and did not complaint for late
payment.
Action taken: Decision was
taken that countdown have to
pay his charges.
The other improvements are
given below:
Improvement of products
through
contributions
to
product design, technology,
or ideas for producing new
products. In most such
instances, suppliers help
buyers by pointing out ways
in which designs can be
improved or more desirable
materials can be used.
Improvements in product
quality-In
addition
to
providing
design
recommendations that result
in
improved
products,
suppliers are often sources
of suggestions that allow
buyers to hold consistent
tolerances in production.
Reductions in total product
cost,
either
through
streamlining
of
work
processes,
new
product
design,
scheduling
and

replacement
of
costly
components
with
less
expensive.
Improvements in customer
satisfaction

Task 2
1)Improve Product /Service:Countdown has several years of experience in offering services
that support
regulatory and competent authority assurances and the
comments made in this submission are formed on the basis that
Countdown is of the view that there are opportunities for
significant improvements to the existing end-point based systems
that are operating .As an aside, Countdown is also accredited as
an

Independent Verification Agency (IVA) for Import and Plant Export

Certification and as a recognised agency for MAF Bio security New
Zealand. Countdown applies its world-class testing and analysis
expertise to assure quality standards and global market access for
food, dairy, meat, horticultural and wine products. We continue to
invest in global best practice facilities, instrumentation and
technology at our seven laboratories around New Zealand and
Australia, to ensure the highest levels of traceability and analysis
possible.
Countdown operates the largest independent food.
As a result of the agreement renewing the benefits to Countdown
both parties will continue to improve the product or services to
the customers. They will keep on having meeting in agreed
intervals of time, suggestion to each other and renewing.

Evidence which shows the suppliers

improving sale are as follows:-

involvement

in

Pre-empting
the
buyer
by
making
actionable
recommendations on top performing, and poor performing
items.
Conducting retail analysis at individual door level to learn
how to assort stores based on performance of specific
products.
Providing free samples, Discount offers to buyer which is a
good promotional activity for both the parties.
Having meeting after specific period of time to improve the
product or services standard or quality
Giving suggestion or tips to buyer to increase sale.
2) Complaint handling:- countdown have a special blog for
customer feedback through which they handle their complaints
and the manager will give them reply straight away. So evidence
for that is given in assignment.

Letter of Complain
To,
The Duty Manager,
Countdown
Hello Sir,
I have bought two packets of biscuits, from you. These
packets look very good from outside and I buy it. When I
reach my home I found that those biscuits was broken and
was not eatable. So, I throw it. As I am you permanent
customer I want to warn you please dont repeat it again.
With
Dennis Bowl

Regards,

12b Lincoln Terrace, Tauranga

1. Audit of resources in audit of resources the suppliers have
to check that which product of their company is sold more to
keep the record. This will help suppliers to make new list of
orders. Countdown ,coca cola and bluebird chips has
agreement in which the suppliers have to check the stock after
every two months. And the recent report by the supplier is
given below as audit report.
Evidence of Audit Report
Aim: Checking the expired product
While looking throughout the stock sheets, we find that there
are some products which are going to expire soon so, as a
supplier I want to give you audit to remember to check the
following products and replace soon.
chips 22-11-2014, coke (tin bottles) are going to expire next
month. So we are sending you new products with longer
expiry date.

2) Site Visit A site visit was done by the suppliers. Such visits
are often done by the suppliers just before the half yearly
review of the agreement. Such visits enable both the parties
to have an overview before they actually start the review of
the agreement. The site visit is assisted to the supplier by
the Assistant Manager.

Evidence of Site Visit

Summary of Site Visit
Coca cola chips company manager come to countdown on
last week and have conversation on the changing of supply
of ice-creams. He inform us that in Summer the supply of
drink is going more because in winter customers demand
become less as compare to summer season. So, they ask the
manger of countdown to make informal agreement about
this. This informal agreement is also given in assignment.

2. Meeting Attended meetings are fixed by the manager of

countdown to discuss the issues, about the implementation of
new in agreement. To discuss what to improve to get better
quality product and customer satisfaction. In this I have gave
the proof of meeting minutes.

Meeting details: review of all three agreements.

Date and time: 4 OCT 2014, 12:00am
Meeting
location:countdown(auckland)
Meeting

called

by

Main

owner

Type of meeting: normal discussion

Time
taken
Discuss
30 min.
about
the
mistakes
done by the
supplier and
buyer both.
Time
taken
General
30 mins
discussion on
improvement
of
different
areas
Meeting
attender:
Owner
and
Manager
of
manager
of
coca cola
countdown

office

of

of

countdown.

Take
immediate
action
and
gave
warning.
Just discuss

Manager
bluebird
chips.

of

3. Participation in Project aimed at Exchange of

Resources :- The project participation is about the new launch

of product or new opening of branch or sometime it is about

the new methods for improving services and product quality.
So, the coca cola arrange a presentation of their new fridge, in
which they show the key features, its benefits and our manager
and some other related employers of coca cola and bluebird
chips.
Strengthen the
circumstances:

capacity

and

respond

to

changing

For future to reduce the burden and have control on cost,

logistics, stocks inventory countdown want to implement just in
time system to reduce the inventory cost. As countdown get idea
from coca cola who are already using this

process. If countdown starts using this then it will be easy to its

suppliers for keep updated and the goods will deliver on time from
truck to assembly or racks of shop without need of storage. So,
with this customer also get the good quality product at the time
which will help them in getting more net profit and chance to
expand their business more.
1.Achieve continuing improvements to performance
There is nothing which we can say is impossible so thats mean
there is no limits to improve yourself as much as you can try and
definitely you got positive result. If we talk about coca cola so
they believe in learning programmers and suggest to their
suppliers the same things.
Some of the improvements to
performance which coca cola suggests to their supplier are

Access to technology- as we know that technology is must in

these days so in all field nothing is possible without technology. In
case of coca cola advices to the supplier to use the latest
technology, order and delivery process through computerization
of the supplier office, which give them a lot of benefits and its
saving their time as well.
Cost reduction-The process of coca cola for, finding and
removing unwarranted expenses from a business to increase
profits without having a negative impact on product quality. Many
business managers will engage in periodic cost reduction drives in
order to make their company's operation more efficient and to
boost profits. Coca cola recommends many cost reduction
measure to their supplier such as to implement controlledatmosphere killing systems to the supplier form, access to the
technology. Like reduce man power and reduces the operational
cost.

Improved logistics- bluebird chips professors of supply chain

and information systems, for Supply Chain, investigate issues
related to sourcing from coca cola and try to understand which
issues are associated most strongly with a firms logistics
performance.. Comprising all movements of material from
incoming shipments, the final delivery to consumers, logistics
managers are responsible for the right goods being where they
need to be at the right time. For a firm as large as coca cola
logistics is an area where proper planning results in increased
efficiency. Because of its size, little improvements in the way it
handles material adds up.

Simplification- coca cola suggest there suppliers to take their

job easily like if they know what they need to do so its easier for
them to improve their skills and their business and they have a
proper knowledge about that thing which they going to do, so it
increase their skills, ability and performance.
Evidence for this new set up:

To,
The manager
Bluebird chips and coca cola,
Respected sir,
It is my honour to inform you that we held
meeting for some new devices for future development. You
are invited to attend this meeting on 28 Nov 2014, with
your experienced employees for the discussion, and your
opinion and ideas. We want to install new system i.e. Justin-time inventory system to reduce the operational cost
and inventory cost. I shall be very thankful to you if you
come and give us some ideas.
Mr.
countdown.

CV
HARVINDER SINGH DHALIWAL
5B MUIR PLACE , Te Puke 3119
Mobile: 020-40776613
Email: GOPIDHALIWAL12@gmail.com

Personal Profile

I am a mature, positive and hardworking individual, who always

strives to achieve the highest standard possible, at any given
task. I posses excellent communication skills and I have the ability
and experience to relate to a wide range of people. I enjoy
learning new things, I can work very well under pressure and my
fast learning ability with flexible nature will adapt to any working
environment and currently Im looking for a part time job
opportunity where I can contribute my full potentials.

Skills

 Self motivated enthusiastic person with great attitude.

A critical thinker with strong analytical skills
Strong team-player skills.
Good organizational skills developed in a variety of deadline
orientated situations.

Get on well with people at all levels, easily making good

working relationships.
Have good presentation skills combining sound analytical
research and clear verbal explanation.
Seek out new responsibilities irrespective of reward and
recognition.
Strive for quality in everything I do.
Represented College volleyball team and good team player
Computer literacy , word, Excel, Power point, internet
browsing.
Experience of Forklift Driving

Employment Summary

Asad Horticulture Ltd (New Zealand)

current
Team Member

Duties and responsibilities

Carry out the actions and produce the planned outcomes.
Meet the deadlines and time management properly
Work with the other County teams and corporate and reach
goals as a team.
Collaborate with community stakeholders to
build
commitment
Liaise with management.

Education Summary

Pursuing National Diploma in Business Level 06

Royal Business College, Te Puke New Zealand

National Diploma in Business Management Level 5

Royal Business College, Te Puke New Zealand

Referees

Mohomad Asad Business owner

Asad horticulture Ltd
Mobile: 02108162146

Ayoma Fernando - Business Tutor

Royal Business College, Te Puke
Mobile: 0279151741

REFERENCES: Ujjwal sharma, Personal Communication, May2015

Fernando, G.A.S(2015), Marketing management[Powerpoint
slides]. Retrieved from Royal Business College.
Develop and strengthen supplier relationships, retrieved on
2015,from
http://www.countdown.org
/pdf
files/programs/implement.pdf
Plain English AS/NZS ISO 3100-2008, retrieved on
13/05/2014, from http://www.countdown.co.nz/iso-31000terms.htm

Peter Gunn
Owner
86 jellico street
Te

Phone
075739856/0274789041

puke

Email
countdown@tepuke.co.nz