Operations

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Table of content

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Table of content
1 Operations
1.1 Monitoring SAP Fiori Apps
1.2 Troubleshooting SAP Fiori Apps
1.3 Contact Support

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2014 SAP SE or an SAP affiliate company. All rights reserved.

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1 Operations
This section covers the general steps to take when operating SAP Fiori apps.

More Information
For more information about technical operations of SAP NetWeaver, either deployed as front-end server or back-end server, see the following documentation:
For SAP NetWeaver 7.31, see the SAP Help Portal at
Technical Operations for SAP NetWeaver .
For SAP NetWeaver 7.4, see the SAP Help Portal at
Operations for SAP NetWeaver .

http://help.sap.com/nw731
http://help.sap.com/nw74

System Administration and Maintenance Information

System Administration and Maintenance Information

Technical

1.1 Monitoring SAP Fiori Apps

When monitoring for SAP Fiori apps, you monitor the components of the SAP Fiori system landscape. In particular, monitoring SAP Gateway is essential for
monitoring SAP Fiori apps.

Monitoring SAP Gateway

SAP Gateway has a key role in the system landscape for SAP Fiori apps as it is the underlying technical system in the front-end server. Therefore, monitoring
SAP Gateway is essential for monitoring SAP Fiori apps. In SAP Gateway, you can, for example, monitor the end-user experience as seen from a specific
app.
There are severals levels on which you can monitor SAP Gateway.
Prerequisites
SAP Gateway is registered in the Landscape Management Database (LMDB).
SAP Gateway is connected to SAP Solution Manager as a managed system.
SAP Gateway as Technical System in Landscape Management Database
In the Landscape Management Database (LMDB), you get an overview of the system status of SAP Gateway as a technical system.
System Monitoring
In SAP Solution Manager, in the Technical Monitoring work center, System Monitoring view, you monitor the system status of SAP Gateway. For example,
you monitor for errors, performance, and availability.
For more information, see System Monitoring in the SAP Library for SAP Solution Manager at
Application Operations
System and Application Monitoring

http://help.sap.com/solutionmanager71

Application Help

End-User Monitoring
In SAP Solution Manager, in the Technical Monitoring work center, End-User Monitoring view, you monitor the end-user experience as seen from a specific
app. That is, you can monitor the connection between end-user device (client) and SAP Gateway in a front-end server.
For more information, see End User Experience Monitoring in the SAP Library for SAP Solution Manager at
Application Help Application Operations
System and Application Monitoring

http://help.sap.com/solutionmanager71

Exception Management
In SAP Solution Manager, in the Root Cause Analysis work center, in the Exception Management view, you monitor for underlying exceptions that impact the
service quality.
For more information, see Exception Management in the SAP Library for SAP Solution Manager at
Help Application Operations
Root Cause Analysis & Exception Management

http://help.sap.com/solutionmanager71

For an overview of which products are available for end-to-end root cause analysis, see SAP Note 1478974

Application

End to End Tracing

To monitor for errors and performance issues, for example, if an app runs not as expected, you can trace the app.
Collecting the trace data on the device

1. Activate end to end tracing on the device as follows:

On a desktop computer, press CTRL ALT SHIFT s .
On a mobile device:
1. Press two fingers on a non-interactive screen area (for example, a blank area) for at least 3 seconds.
2. Tap with a third finger while holding the other two on the screen.
2. In the app, perform the actions that you want to trace.
3. After every action, confirm that you want to continue tracing.
4. When you want to quit tracing, choose Cancel and then choose OK .
The device sends the trace data to SAP Solution Manager via SAP Gateway.
Evaluating the trace data in SAP Solution Manager

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1. In SAP Solution Manager, in the Root Cause Analysis work center, open the End-to-End Analysis view.
2. In the End-to-End Analysis view, select a system and start Trace Analysis .
The E2E Trace Analysis opens.
3. To collect all data in the connected systems that relate to the trace data, select a business transaction.
A window appears.
4. Make sure at least the first option is selected and confirm your entries.
5. Display and analyze the collected trace data: For example, analyze how long it took for requests to execute.
For more information, see End-to-End Analysis in the SAP Library for SAP Solution Manager at http://help.sap.com/solutionmanager71
Help Application Operations
Root Cause Analysis & Exception Management Root Cause Analysis

Application

Monitoring SAP Gateway without using SAP Solution Manager

You can also monitor SAP Gateway without using SAP Solution Manager.
For more information about the error log for SAP Gateway hub, see the following documentation:
For SAP NetWeaver 7.31, see SAP Help Portal at http://help.sap.com/nwgateway20
System Administration and Maintenance Information
Technical Operations for SAP NetWeaver SAP NetWeaver Gateway Technical Operations Guide Supportability
Error Log .
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
Application Help Function-Oriented View
Foundation (SAP_GWFND) SAP Gateway Foundation Technical Operations Guide Supportability
Error Log .

SAP Gateway

Monitoring the User Interface Add-On for SAP NetWeaver

For more information about logging, see Logging and Tracing at:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at http://help.sap.com/nw-uiaddon
Administration and Maintenance Information Administrator's Guide Configuration and Operations .
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
NetWeaver User Interface Services
Configuration and Operations .

Application Help

System

UI Technologies in SAP NetWeaver

SAP

Monitoring Back-End Systems and Databases

No additional monitoring for SAP Fiori apps.

More Information
For more information about monitoring SAP Gateway, see the following documentation:
For SAP NetWeaver 7.31, see SAP Help Portal at http://help.sap.com/nwgateway20
System Administration and Maintenance Information
Technical Operations for SAP NetWeaver SAP NetWeaver Gateway Technical Operations Guide .
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
Application Help
Foundation (SAP_GWFND) SAP Gateway Foundation Technical Operations Guide .

Function-Oriented View

SAP Gateway

1.2 Troubleshooting SAP Fiori Apps

General Tips
Make sure the following is done:
Components, Support Packages, and SAP Notes are installed.
Communication channels are configured.
All relevant OData services and ICF nodes are active.
Roles and authorizations are assigned.

Launchpad and Launchpad Designer

Symptom: Launchpad or launchpad designer does not display catalogs.
Symptom: Launchpad or launchpad designer does not start.

Note
If the launchpad does not start or display catalogs, there can also be other causes, such as with SAP Gateway, back ends, or authorizations.
For general information about troubleshooting launchpad and launchpad designer, see the following:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at
Help SAP Library
SAP Fiori Launchpad Troubleshooting .
For SAP NetWeaver 7.4, see the documentation on SAP Help Portal at
NetWeaver SAP Fiori Launchpad Troubleshooting .

http://help.sap.com/nw-uiaddon

http://help.sap.com/nw74

Application Help

Application

UI Technologies in SAP

Coding, SAPUI5 Applications, and Browsers

For information about troubleshooting the coding, SAPUI5 applications in general, and browser-specifics, see the following:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at
Help SAP Library
UI Development Toolkit for HTML5 (SAPUI5) Troubleshooting .
For SAP NetWeaver 7.4, see the documentation on SAP Help Portal at

http://help.sap.com/nw-uiaddon

http://help.sap.com/nw74

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Application Help

Application

UI Technologies in SAP

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NetWeaver

UI Development Toolkit for HTML5 (SAPUI5)

Troubleshooting

SAP Gateway
For more information, see SAP Note 1797736

SAP Jam Integration

Symptom: HTTP error 400 Bad Request
Possible Causes

Solution

This error can occur in the case of an incorrect request.

1. Add the instance profile parameter ict/odata_compatible_urls=true .

If you are sure that your request is correct, the ict/odata_compatible_urls

2. Restart the server on which you set the instance profile parameter.

instance profile parameter may not be set to true. This can cause a truncation in
the request URL.

For information about troubleshooting the SAP Jam integration, see the SAP Library as follows:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at http://help.sap.com/nw-uiaddon
Help SAP Library
Social Media Integration Information for Administrators
Monitoring Collaboration Components
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
Application Help
Media Integration Information for Administrators
Monitoring Collaboration Components

Application

UI Technologies in SAP NetWeaver

Social

Search
Symptom: Search does not display results.
Symptom: Search field is not displayed.
For more information, see Setup of SAP Fiori Search.

SAP Fiori Apps

SAP Fiori Apps in General
Symptom: A specific app is not displayed in the launchpad.
Symptom: App does not start.
Symptom: App does not display any data.
Symptom: App Launcher does not display dynamic data for app (counter or similar).
Possible Causes

Solution

User is not authorized to display the app.

Assign roles and authorizations.

Check the browser log.
Check the SAP Gateway error log (transaction /iwfnd/error_log).
Check if the back end is connected.

Symptom: The app displays data of other users or data that is created by another user ID.
Symptom: Error message Your user is not configured properly. Please contact system administrator.
Possible Causes

Solution

Trusted RFC not configured correctly.

For SAP Fiori System Landscape with ABAP Environment:ABAP Servers: Setup of
Communication
For SAP Fiori System Landscape with SAP HANA Database or for SAP Fiori System
Landscape with SAP HANA XS:ABAP Servers: Setup of Communication

Fact Sheets in General

Symptom: Fact Sheet is not displayed.
For more information, see Setup of SAP Fiori Search.
Symptom 1: Data is missing on a fact sheet.
Symptom 2: Problems during navigation: You cannot call fact sheets or back end transactions.
For more information, see SAP Note 1998366

Analytical Apps in General

Symptom: OData service returns a 500 (Internal Server) error with a message in the response Invalidated View.
Symptom: Activation error while importing delivery units.
For more information, see SAP Note 2000409

Materials Management (MM) Approval Apps

For issues with the following apps, see SAP Note 2000409

Approve Purchase Requisitions

Approve Purchase Orders
Approve Purchase Contracts

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1.3 Contact Support

Users can contact the support directly from the launchpad by reporting an incident in SAP Solution Manager.

Features
Users contact support from the Options menu in the launchpad or from an error message.
The system collects technical data about the app and adds it to the incident.

More Information
For more information about contacting support, see the SAP Library as follows:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at http://help.sap.com/nw-uiaddon
Help SAP Library
SAP Fiori Launchpad Using the Launchpad Contacting Support from the Launchpad
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
Launchpad Using the Launchpad Contacting Support from the Launchpad

Application Help

Application

UI Technologies in SAP NetWeaver

SAP Fiori

For more information about configuration, see the SAP Library as follows:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at http://help.sap.com/nw-uiaddon
Application
Help SAP Library
SAP Fiori Launchpad Setting Up the Launchpad Configuring the Option to Contact Support from the Launchpad
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
Application Help UI Technologies in SAP NetWeaver
Launchpad Setting Up the Launchpad Configuring the Option to Contact Support from the Launchpad

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SAP Fiori

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