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1. Union Airways is adding more flights to and from its hub airport, and
so it needs to hire additional customer service agents. However, its
is not clear just how many more should be hired. Management
recognizes the need for cost control while also consistently
providing a satisfactory level of service to customers. Therefore, an
OR team is studying how to schedule the agents to provide
satisfactory service with the smallest personnel cost.
Based on the new schedule of flights, an analysis has been made of
the minimum number of customer service agents that need to be
duty at different times of the day to provide a satisfactory level of
service. The rightmost column of the following table shows the
number of agents needed for the time periods given in the first
column.
Time periods covered
Time period
6.00 am to 8.00 am
8.00am to 10.00 am
10.00 am to noon
Noon to 2.00 pm
2.00 pm to 4.00 pm
4.00 pm to 6.00 pm
6.00 pm to 8.00 pm
8.00 pm to 10.00 pm
10.00 pm to midnight
Midnight to 6.00 am
Daily cost per agent
Shift
1
Minimum
number
of
Agents needed
2
5
48
79
65
87
64
73
82
43
52
15
170
160
175
180
195
The other entries in this table reflect one of the provisions in the
companys current contract with the union that represents the
customer service agents. The provision is that each agent work
an 8- hour shift 5 days per week, and the authorized shifts are:
Shift #1: 6.00 A.M to 2.00 P.M
Shift #2: 8.00 A.M to 4.00 P.M
Shift #3: Noon to 8.00 P.M
Shift #4: 4.00 P.M to Midnight
Shift #5: 10.00 P.M to 6.00 A.M
Because some shifts are less desirable than others, the wages
specified in the contract differ by shift. For each shift, the daily
compensation (including benefits) for each agent is shown in the
bottom row of the above table. Determine how many agents
should be assigned to the respective shifts each day to minimize
the total personnel cost for agents, based on this bottom row,
while meeting the service requirements given in the rightmost
column.
12
24
23%
48
12%
Group#2
1. A company manufactures two bottling machines X, Y. X is
designed for 5- ounces bottles, and Y for 10- ounces bottles.
However, each can be used on both types with some loss of
efficiency. The following data are available:
Machi
ne
X
Y
5-ounce
bottles
80/min
40/min
10-ounce
bottles
30/min
50/min
The machines can be run 8 hours per day, for 5 days a week.
Profit on 5-ounce bottle is 20 paise, and on 10 ounce bottle is 30
paise. Weekly production of the drink can not exceed 500000
ounces; and, the market can absorb 30,000 (5-ounce) bottles
and 8000 (10-ounce) bottles per week. The company wishes to
maximize its profit, subject to all the production and marketing
constraints.
2.
1
2
1
2
3
9
3
11
6
Suppl
y
6
9
Group #3
1. Suppose that a company has a total of 5 million dollars that can
be exchanged for Euros (), British pounds (), Yen (), and
Kuwaiti Dinars (KD). Currency dealers set the following limits on
the amount of any single transaction: 5 million dollars, 3 million
Euros, 3.5 million pounds, 100 million yen, and 2.8 million KDs.
The table below provides typical spot exchange rates. The
bottom diagonal rates are the reciprocal of the top diagonal
rates.
For example rate ($) = 1/rate ($)=1/0.769=1.30.
$
KD
1
0.769
0.625
105
1/0.769
1
0.813
137
1/0.625 1/0.813
1
169
1/105
1/137
1/169
1
1/0.342 1/0.445 1/0.543 1/0.0032
KD
0.342
0.445
0.543
0.0032
1
Group #4
1.
Group #5
A manufacturer currently produces four products. Recent recessionary trends cause a
decline in demand and the company is laying off workers and discontinuing its third shift.
The problem is that of rescheduling production during the first and second shifts for the
remaining quarter of the year. The production involves various processes and one limiting
resource in production is the availability of machine hours for a particular process Z. For
this process, the four products require 4, 5, 5, and 7 hours respectively.
The sales manager has forecast the expected sales for each of the four products in the last
quarter of the year. The estimates are shown in the following table:
Month
October
November
December
Product#1
8000
7000
6000
Forecast sales
Product#2
Product#3
19000
4000
19000
15000
18000
17000
Product#4
7000
7000
7000
The production capacity in terms of process Z, hours available is expressed by month and shift.
Process Z , hours
available
Month
Shift 1
Shift 2
October
110000
100000
November
130000
120000
December
115000
116000
The labor cost of operating the process Z machines is Rs100 per hour during the first shift
and Rs.120 for the second shift. The other relevant cost is storage. It costs Rs.40 per
month to store one unit of any of the four products. It may be noted that it will be
necessary to store some units of the four products as there is not enough labor available
during the December demand.
Assuming that the company wishes to produce as many products as the sales manager has
forecast, formulate an LP model to determine a production schedule that will meet the
demand at minimum cost.
Group #6
1. The Scottsville Textile Mill produces five different fabrics. Each fabric can be woven
on one or more of the mills 38 loom. The sales departments forecast of demand for
the next month is given in the table 1, along with data on the selling price per yard,
variable cost per yard, and purchase price per yard. The mill operates 24 hours a day
and is scheduled for 30 days during the coming month.
The mill has two types of looms: dobbie and regular. The dobbie looms are more
versatile and can be used for all five fabrics. The regular looms can produce only three
of the fabrics. The mill has a total of 38 looms: 8 are dobbie and 30 are regular. The
rate of production for each fabric on each type of loom is given in the table 2. The time
required to change over from producing one fabric to another is negligible and does
not have to be considered.
The Scottsville Textile Mill satisfies all demand with either its own fabric or fabric
purchased from another mill. Fabrics that cannot be woven at the Scottsville Textile
Mill because of limited loom capacity will be purchased from another mill. The
purchase price of each fabric is also shown in the table 1.
Table 1: Monthly demand, Selling price, Variable cost, and Purchase price data for
Scottsville Textile Mill fabrics.
Fabric
Demand (yards)
1
2
3
4
5
16500
22000
62000
7500
62000
Selling
($/yard)
0.99
0.86
1.10
1.24
0.70
price Variable
($/yard)
0.66
0.55
0.49
0.51
0.50
cost Purchase
($/yard)
0.80
0.70
0.60
0.70
0.70
price