Sop

ProSOP V3.
0
Service & Operating
ProCash Systems
User Guide
All rights, including rights of translation, reproduction by printing, copying or similar methods, even of parts are
reserved. Offenders will be liable for damages. All rights, including rights created by patent grant or registration
of a utility model or design, are reserved. Right of technical modifications reserved.
Copyright (c) Wincor Nixdorf GmbH & Co. KG 1999, 2000
Contents
Contents
Contents.............................................................................................................. i
Introduction ....................................................................................................... 1
Product definition............................................................................................................ 1
Target group .................................................................................................................... 2
Notational conventions................................................................................................... 2
Fundamentals .................................................................................................... 3
User guidance on the operator panel............................................................................ 3
Screen layout on the operator panel............................................................................... 3
Function selection ........................................................................................................... 4
Meaning of function keys ................................................................................................ 5
User guidance on the graphic operator panel ............................................................. 8
Screen layout on the graphic operator panel.................................................................. 8
Function selection ......................................................................................................... 10
Meaning of function keys .............................................................................................. 10
User guidance on the customer display and PIN pad ............................................... 14
Screen layout on the customer display......................................................................... 14
Function selection ......................................................................................................... 15
Meaning of function keys .............................................................................................. 16
Standby mode................................................................................................................ 20
Starting and user identification ................................................................................... 22
Synchronizing SOP and customer application .......................................................... 24
Switching screens......................................................................................................... 26
Exiting SOP.................................................................................................................... 28
Structure of the SOP user interface ............................................................... 30

Component view............................................................................................................ 32
Trouble shooting view .................................................................................................. 35
SOP functions.................................................................................................. 37
Self service device ........................................................................................................ 37
Show status overview ................................................................................................... 37
Restart self service device ............................................................................................ 40
Switch off self service device ........................................................................................ 41
Contents
Date / Time.................................................................................................................... 42
Copy files ...................................................................................................................... 43
Export journal ................................................................................................................ 46
Export SOP journal ....................................................................................................... 48
Start traces.................................................................................................................... 51
Stop traces .................................................................................................................... 52
Export traces ................................................................................................................. 53
Export diagnostics......................................................................................................... 56
Adjust bell...................................................................................................................... 59
ID Card Unit (IDCU) ....................................................................................................... 60
Show IDCU status......................................................................................................... 60
Remove retained ID cards ............................................................................................ 61
Remove jammed ID cards ............................................................................................ 62
Load CIM86 key............................................................................................................ 63
Cash Units...................................................................................................................... 66
Show cash units status ................................................................................................. 66
Basic steps to exchange cash units.............................................................................. 69
Default exchange .......................................................................................................... 76
Complete exchange ...................................................................................................... 78
Refill cash units ............................................................................................................. 79
Initialize cash units ........................................................................................................ 81
Setup reference value................................................................................................... 84
Release cash units........................................................................................................ 87
Set cash unit counters .................................................................................................. 90
Add counters ................................................................................................................. 92
Cash Dispenser Module (CDM).................................................................................... 94
Show cash dispenser status ......................................................................................... 94
Check transport............................................................................................................. 95
Remove customer money ............................................................................................. 99
Move shutter ............................................................................................................... 102
Update cash unit table ................................................................................................ 104
Update default table.................................................................................................... 108
Select denomination algorithm.................................................................................... 112
Select max. no. of retracts .......................................................................................... 114
Test dispensing ........................................................................................................... 116
HW device status ........................................................................................................ 117
HW cash unit status .................................................................................................... 118
Display Version ........................................................................................................... 119
Coin-Out module ......................................................................................................... 120
Show Coin-Out Status ................................................................................................ 120
Refill Coin-Out............................................................................................................. 122
Empty Coin-Out........................................................................................................... 124
Initialize Coin-Out........................................................................................................ 127
Test Dispense ............................................................................................................. 130
ii
Contents
Display Version ........................................................................................................... 131

Coin-In module ............................................................................................................ 133
Show Coin-In Status ................................................................................................... 133
Empty Coin-In ............................................................................................................. 135
Lock output box........................................................................................................... 137
Unlock output box ....................................................................................................... 138
Test Coin-In................................................................................................................. 139
Display Version ........................................................................................................... 141
Encrypting PIN pad (EEP) functions ......................................................................... 142
Overview ..................................................................................................................... 142
Show EPP status ........................................................................................................ 144
Configure EPP ............................................................................................................ 145
Initialize EPP ............................................................................................................... 148
Update key table ......................................................................................................... 150
Update EPP individually.............................................................................................. 151
Update EPP sequentially ............................................................................................ 159
Enter initial master key................................................................................................ 160
Enter master key......................................................................................................... 163
Enter key exchange key.............................................................................................. 164
Initialize EPP via ID card............................................................................................. 165
Load EPP .................................................................................................................... 166
Deposit ......................................................................................................................... 170
Show deposit status .................................................................................................... 170
Empty deposit container ............................................................................................. 171
Clear deposit transport................................................................................................ 173
Scanner ........................................................................................................................ 175
Show scanner status................................................................................................... 175
Remove retracted documents..................................................................................... 176
Printer ........................................................................................................................... 177
Show printer status ..................................................................................................... 177
Remove retracted documents..................................................................................... 178
Panel Protection Door (PPD)...................................................................................... 179
Show PPD status ........................................................................................................ 179
Move PPD ................................................................................................................... 180
Administration ............................................................................................................. 181
Change password ....................................................................................................... 181
Administer profiles ...................................................................................................... 183
Administer users ......................................................................................................... 186
Enable/disable access control .................................................................................... 190
Diagnostics .................................................................................................................. 191
Show diagnostics ........................................................................................................ 191
Set filter ....................................................................................................................... 193
iii
Contents
Abbreviations ................................................................................................ 196

Glossary......................................................................................................... 197
Appendix........................................................................................................ 199
Structure of the sopcopy.txt command file .............................................................. 199
Command file on diskette ........................................................................................... 199
Command file on hard disk ......................................................................................... 200
Description of SOP parameters ................................................................................. 202
iv
Introduction
Introduction
Product definition
The software product ProCash/SOP has been designed to guarantee a user-friendly
service and operating of the Wincor Nixdorf self service devices by branch office staff.
SOP stands for Service & Operating.
The SOP functions are used:
To ensure that the self service device operates properly (e.g. testing the current
device status in order to avoid malfunctions)
To service a CSC (e.g. refilling cash or removing retained ID cards)
To install and administer the self service device
Many functions can be performed in parallel to the customer application, thus achieving a
high degree of system availability for customers.
Clear and configurable function menus allow even inexperienced staff members to select
the required function quickly. Security mechanisms control the functions which are made
available to each user.
SOP can be handled via the operator panel or via the customer display with the
associated function keys and the PIN pad, depending on how the self service device has
been configured.
Comprehensive help texts and system messages support the user. These texts appear in
the language that was defined during installation.
Introduction
Target group
This User Guide is a reference manual for branch staff who have been entrusted with
operating and servicing self service devices.
It is assumed that the users know how to handle the self service device. Training courses
are offered from Wincor Nixdorf for this.
Notational conventions
Special information
Individual steps in a function
Fundamentals
User guidance on the operator panel
Fundamentals
The following chapter describes the handling of SOP via the operator panel (up to model
year 1998). Nearly all functions can be performed on the operator panel. Some functions,
however, such as "Initialize EPP via ID card" can only be performed via the customer
display. In these cases messages shown at the operator panel request a user to turn to
the customer display.
Screen layout on the operator panel

The operator panel has the following basic layout:
Line 1:
Line 1 indicates the heading "Service & Operating" on the
top menu level, the name of the sub menu on the sub
menu level and the name of the selected function on the
function level.
Line 2 to 5:
Line 2 to 5 comprise the function window. Menus, result
of functions, messages etc. are displayed here.
Line 6:
The active function keys are displayed in the last line. The keys displayed from left to
right correspond to the actual arrangement of function keys from top to bottom. The first
key can be allocated to different functions. Any inactive key can be grayed.
Fundamentals
Function keys F1 to F4 can be allocated as follows:

F1
CAN
END
BACK
COUN
AMOU
INFO
TECH
= Cancel
= Exit SOP
= Go back one menu level
= Change to "Note count" input mode
= Switch to "Amount" input mode
= Show additonal information about an error
= Show technical information about an error
F2
= Scroll backward/one line up
F3
= Scroll forward/one line down
F4
OK
= Confirm
The input field for menu selection, indicated by a flashing cursor, is also here.
Function selection
The function is selected by entering the digit indicated
next to the function.
If the SOP configuration allows a direct selection of
functions, functions which are not indicated on the screen
can be selected "blindly" via the function code. In this
case the function code may have two digits and must be
confirmed with "OK".
Fundamentals
Meaning of function keys
Cancel/Exit/Back/Switch
Cancel: This key cancels the selected function in SOP. It
is also used to negate questions checking whether you
really want to do something.
Exit: Pressing this key on the top menu level terminates
SOP.
Back: Pressing this key on a SOP menu returns control
to the previous menu level.
Switch: When entering cash values, the input can either
be definded as an amount or as the number of notes
(note count). In this case the function key is used to
switch from one input mode to the other.
If F1 key is activated, the respective function text for this
key is displayed in the last line.
Scrolling backward
If a SOP menu or any other information that is displayed
extends over more than one page, then this function key
is used to scroll backward page by page.
When processing on a line-by-line basis within a function,
it moves the cursor up one line.
If the mask includes several input fields, this key is used
to position the cursor back to the previous input field
provided this is allowed.
<< indicates that the scroll back key has been activated.
Fundamentals
Scrolling forward
If a SOP menu or any other information that is displayed
extends over more than one page, then this function key
is used to scroll forward page by page.
When processing on a line-by-line basis within a function,
it moves the cursor down one line.
If the mask includes several input fields, this key is used
to position the cursor forward to the next input field
>> indicates that the scroll forward key has been
activated.
Confirm
This key is used to confirm data inputs , error or
informational messages and to affirm questions checking
whether you really want to do something.
All data inputs, error or informational messages have to be confirmed.

Questions checking whether you really want to do something can be affirmed
with "OK" or negated with "Cancel"!
Fundamentals
Correction
If the cursor is placed in an input field, the correction key
is allowed to be pressed. It deletes the character that has
been entered last on the operator panel.
Input of hexadecimal numbers "A" to "F"
Some input data, such as keys, contain hexadecimal

characters. To enter the characters "A", "B", "C", "D", "E"
and "F" the "Comma" key is used.
To enter hexadecimal characters press "Comma" key first
and then a numeric key.
The input is effected with the following key combinations:
"A":
"C":
"E":
<,>+<1>
<,>+<3>
<,>+<5>
"B":
"D":
"F":
<,>+<2>
<,>+<4>
<,>+<6>
The "Comma" key must be pressed once only and be released before entering
a digit.
User guidance on the graphic operator panel
Fundamentals

The following chapter describes the handling of SOP via the graphic operator panel (from
model year 1998). Nearly all functions can be performed on the operator panel. Some
functions, however, such as "Initialize EPP via ID card" can only be performed on the
customer display. In these cases messages are shown on the operator panel prompting a
user to turn to the customer display.
Screen layout on the graphic operator panel

The graphic operator panel has the following
basic layout:
Line 1:
Line 1 indicates the heading "Service &
Operating" on the top menu level, the name of the
sub menu on a sub menu level and the name of
the selected function on the function level.
Line 2 to 5:
Line 2 to 5 comprise the function window. Menus,
results of functions, messages etc. are output
here.
In addition this graphic operator panel allows a user to chose a higher resolution in order
to display more information.
Line 6:
The active function keys are displayed in the last line. The functions displayed from left to
right correspond to the arrangement of function keys from top to bottom on the right side
of the screen. The first key can be allocated to different functions. Any inactive keys are
grayed.
Fundamentals
The function keys F1 to F4 can be allocated as follows:

F1
CAN
END
BACK
COUN
AMOU
INFO
TECH
= Cancel
= Exit SOP
= Go back one menu level
= Switch to "Note count" input mode
= Switch to "Amount" input mode
= Show additional information about an error
= Show technical information about an error
F2
= Scroll backward/one line up
F3
= Scroll forward/one line down
F4
OK
= Confirm
The "CAN" key and the "OK" key corrspond to the F1 and F4 key as far as their function
is concerned.
The input field for menu selection, indicated by a flashing cursor, is also here.
Fundamentals
Function selection
The function is selected by entering the digit
indicated next to the function.
If the SOP configuration allows a direct selection
of functions, functions which are not indicated on
the screen can be selected "blindly" via a function
code. In this case the function code may have two
digits and must be confirmed with "OK".
The functions can also be selected via the keys
left of the display.
Cancel: This key cancels the selected function in
SOP. It is also used to negate questions checking
Exit: Pressing this key on the top menu level
terminates SOP.
Back: Pressing this key on a SOP menu returns
control to the previous menu level.
Switch: When entering cash values, the input can
either be defined as an amount or as the number
of notes (note count). In this case this function key
is used to switch from one input mode to the
other.
If the cancel key is activated, the respective
function text for this key is displayed in the last
line.
10
Fundamentals
Scrolling backward
If a SOP menu or any other information that is
displayed extends over more than one page, then
this function key is used to scroll backward page
by page.
When processing on a line-by-line basis within a
function, it moves the cursor up one line.
If the mask includes several input fields, this key
is used to position the cursor back to the previous
input field provided this is allowed.
<< indicates that the scroll back key has been
activated.
Scrolling forward
this function key is used to scroll forward page by
page.
function, it moves the cursor down one line.
If the mask includes several input fields, this key
is used to position the cursor forward to the next
input field provided this is allowed.
<< indicates that the scroll forward key has been
activated.
11
Fundamentals
Confirm
This key is used to confirm data inputs, error or
informational messages and to affirm questions
checking whether you really want to do
something.
All data inputs, error and informational messages have to be confirmed.

with "OK" or negated with "Cancel"!
Correction
If the cursor is placed in an input field, the
correction key is allowed to be pressed. It deletes
the character that has been entered last on the
operator panel.
12
Fundamentals
Input of hexadecimal numbers "A" to "F"

Some input data, such as keys, contain
hexadecimal characters. To enter the characters
"A", "B", "C", "D", "E" and "F" the key labeled
correspondly has to be pressed. To be compatible
with the preceding model, the "old" input mode
can still be used, i.e. press comma key first and
then a numeric key.

"A":
"C":
"E":
<,>+<1>
<,>+<3>
<,>+<5>
"B":
"D":
"F":
<,>+<2>
<,>+<4>
<,>+<6>
The "Comma" key must be pressed once only and be released before entering
a digit.
13
User guidance on the customer screen and PIN pad
Fundamentals
User guidance on the customer display and PIN pad

The following chapter describes the handling of SOP via the customer display and the
PIN pad. All functions can be performed via the customer display. Some functions,
however, such as "Initialize EPP via ID card" m u s t be performed via the customer
display. In these cases messages are shown on the operator panel prompting a user to
switch to the customer display.
Screen layout on the customer display
The customer display has the following basic layout:

Softkeys (1):
On the right and left side of the buttons (e.g. "CSC", "OK") there are softkeys which have
to be pressed to select a function. If devices have a touchscreen, the user can directly
press the buttons.
Function keys on the right (2):
The function keys on the right are always allocated to the standard functions in the same
way as the F1 to F4 keys on the operator panel. The standard functions are
Back/Cancel/Scrolling forward/Scrolling backward/Confirmation. Depending on the
14
Fundamentals
situation, some keys may have been deactivated. In this case, the labeling and the arrow
on the function key are grayed.
Function keys on the left (3):
The functions allocated to the function keys on the left depend on the current menu or
function. They can, for example, be used to select individual functions. Keys may have
been deactivated here, too, i.e. they are grayed.
Function window (4):
All outputs and all input fields of the selected functions appear in the function window.
Message box (5):
Messages concerning the selected function and the handling of the device, as well as
error messages, appear in this box.
Function selection
The functions on the customer screen can be
selected in two ways:
Pressing the softkeys on the left side of the
function menu. If devices have a touchscreen,
the user can directly press the button labeled
with the corresponding function.
Entering the function number via PIN pad and confirming with "OK". This way of
function selection is optional and can be activated via a configuration parameter.
It is also possible to operate SOP via a connected PC keyboard instead of a PIN pad. If
this option has been configured, the labeling of the PC key which has to be pressed is
displayed on the button.
The navigation within the menu is done via the function keys on the right and the scrolling
backward/forward keys. The cancel key is used to return to the previous menu.
15
Fundamentals
Cancel: This key cancels the selected function in
SOP. It is also used to negate questions checking
Exit: Pressing this key on the top menu level
terminates SOP.
Back: Pressing this key on a SOP menu returns
control to the previous menu level.
Switch: When entering cash values, the input can
either be defined as an amount or as the number of
notes (note count). In this case, the function key is
used to switch from one input mode to the other.
16
Fundamentals
Scrolling backward
this function key is used to scroll backward page by
page.
function, it moves the cursor up one line.
If the mask includes several input fields, this key is
used to scroll forward to the next input fieldprovided this is allowed.
Note:
If the PIN pad is used, the key that is labeled
Correct has to be pressed to scroll back.The key
can be allocated with correction or scrolling
backward, depending on the configuration.
Scrolling forward
If a SOP menu or any other informaton that is
this function key is used to scroll forward page by
page.
function, it moves the cursor down one line.
If the mask includes several input fields, this key is
used to scroll forward to the next input field
Note:
If scrolling back was deconfigured for the key
labeled correct, scrolling forward is deconfigured,
too.
17
Fundamentals
Confirm
This key is used to confirm data inputs, error or
informational messages and to affirm questions
checking whether you really want to do something.
All data inputs, error and informational messages have to be confirmed.

with OK or negated with Cancel.
Correction
If the cursor is placed in an input field, the
correction key is also allowed to be pressed. It
deletes the characters entered.
Note:
Pressing the key labeled correct can also result in
correction. The key can be allocated with correction
or scrolling back, depending on the configuration.
18
Fundamentals
Input of hexadecimal numbers A to F

Some input data, such as keys, contain
hexadecimal characters. To enter the characters
"A", "B", "C", "D", "E", and "F" the Comma key is
used on the operator panel and the key next to 0
on the PIN pad (the latter key is also called the
Comma key in the rest of this text for the sake of
uniformity). As an alternative the key next to 9
(help key) can also be used to enter hexadecimal
characters.
"A":
"C":
"E":
<,>+<1>
<,>+<3>
<,>+<5>
"B":
"D":
"F":
<,>+<2>
<,>+<4>
<,>+<6>
To enter hexadecimal letters press the Comma key first and then a numeric key.
The Comma key must be pressed once only and be released before entering
a digit.
Input of alpha numeric characters

Some input data such as profiles, may contain
alpha numeric characters. To enter these
characters a "toggle mode" is used. The user can
press the keys left and right of 0 to position
forward or backward within the alphabet. The
selected character is confirmed with the "help key.
19
Standby mode
Fundamentals
Standby mode
In standby mode a message will be displayed
on the operator panel indicating the activation
of SOP.
At the same time the other accesses to SOP
have been activated, too:
SOP button
Open device door
SYNC Service
Any reasons for the self service device being out of service will be displayed on the
operator panel, parallel to the customer application.
Error / Warning
Device
Error class/number
Error text
Error text
Action to be taken
Detail information / Start SOP
Reasons for the self service device being out of service include:
20
Hardware errors
Cash on transport paths
Maximum number of retracts reached
Reject bin of retract/reject cash unit full
Fundamentals
Standby mode
Warnings include
Cassette "s" low
Reject bin of retract/reject cash unit nearly full
If there is more than one out-of-service or warning information, the user may switch from
one to the other by means of the scrolling keys (F2/F3). With the INFO key (F1) it is
possible to display additional information on each error. Within this detail view a technical
error description is available, too (TECH key F1).
The out-of-service and warning information is displayed on the customer screen after
activating the SOP via SOP switch or changing the screen from operator panel to
customer screen.
21
Starting and user identification
Fundamentals

The SOP functions are activated by pressing the OK key on the operator panel or
possibly the SOP button.
By default users do not have to identify themselves in order to work with SOP on the self
service device. The access control option can be provided in the Administration area.
If access control has been activated to protect SOP against unauthorized access, users
have to be identified by means of a login and possibly a password. Both of these are
stored in the user table. Refer to the "Administer Users function for details of creating the
login and the password for users.
User identification on starting with access control:
When SOP starts users are expected to
enter the login and the password.
The login and password are numeric and
have a maximum length of 8 digits. Each
input must be confirmed.
The entered password is not displayed, i.e.
an asterisk appears on the screen
whenever a digit is typed.
If no password has been entered for the SOP user in the user table, the password entry
is skipped. The user identification process is finished as soon as the login has been
entered. If no input is made within a defined time, the user identification process is
canceled automatically and the standby mode is activated.
If the "Language selection option has
been activated for a user, he or she is
asked to specify the language to be used
for SOP. German and English are
supported.
Then the user-dependent SOP start menu
is displayed.
22
Fundamentals
User identification errors:

If an incorrect login or password has been
entered, the displayed message appears.
When this message has been confirmed,
the login and possibly a password can be
reentered.
23
Synchronizing SOP and customer application
Fundamentals

Standby mode and various SOP functions can run in parallel to the customer application.
These functions include, for example:
All status display functions
All table update functions (user, cash unit, default and key tables) except for those
functions which can only run on the customer display.
In SOP functions which require exclusive access to components of the self service device
it is necessary to synchronize SOP with the customer application. A customer transaction
in progress will not be terminated. Customer operations are not locked until the
transaction has been completed.
Synchronization takes place when a function requiring such access is first selected.
Control of the self service device is not returned to the customer application until SOP
has finished. No customer operations can take place while SOP activities are in progress.
If SOP is started on the customer screen, synchronization takes place immediately,
because parallel operation is not possible. SOP can be configured in a way that
synchronization takes place directly after the login.
The customer application has precedence over SOP as far as synchronization

is concerned. If SOP has assumed exclusive control of the device, customer
operations cannot take place again until SOP is terminated.
Synchronization procedure:
When a function requiring synchronization
with the application is first selected, the
user is asked whether customer operations
are to be locked (whether this screen
appears is optional).
Synchronization starts if you select OK.
"Cancel" returns control to the previous
menu level without synchronization.
24
Fundamentals
The following message is output in the

course of synchronization with the
customer application.
If synchronization has already been carried

out during the SOP session, then the
program asks whether you are sure you
want to do it again in some functions (e.g.
"Restart self service device).
Failure to synchronize
Synchronization is canceled if SOP does
not receive permission to access the self
service device within the specified time.
"OK starts the synchronization anew,
"Cancel returns control to the previous
menu.
25
Switching screens
Fundamentals
Switching screens
On any menu level it is possible to switch screens both from the operator panel and from
the customer display by entering 0. It is not possible to switch screens within a function.
Functions which only run on the customer display
Some functions can only be started from the
customer display. A message is is shown on
the operator panel if such a function is
selected.
Control returns to the menu level when this
message has been confirmed. From here you
can switch screens by entering a 0".
Access control
If the access control option has been set and you switch from one screen to another, then
the access control function is activated. You have to identify yourself again.
Panel Protection Door
The Panel Protection Door is opened, if applicable, when SOP switches to the customer
display, and is closed on exiting SOP or on switching to the operator panel.
26
Switching to the customer display automatically triggers synchronization with

the customer application to stop it running.
Fundamentals
Switching screens
Procedure on switching from the operator panel to the customer display:

Enter "0" to select function and press "OK.
Synchronize with the customer application
if necessary.
The Panel Protection Door opens.
The following message is output on the
operator panel.
When you have identified yourself again at the customer display, the menu appears
from which the switch was initiated.
Procedure on switching from the customer display to the operator panel:
Enter "0" to select function and press "OK".
The Panel Protection Door closes.
When you have identified yourself again at the operator panel, the menu appears from
which the switch was initiated. The self service device remains locked for the
customer application until you exit SOP.
27
Exiting SOP
Fundamentals
Exiting SOP
When the SOP functions have been completed you have to exit SOP. This is necessary
in particular when the SOP functions incorporate requests for the self service device.
Only in this way is the self service device released again for the customer application.
There are two ways of exiting SOP:
Explicitly by means of the Cancel key on the top menu level. Here the key is labeled
"END" oder "Exit SOP.
Implicitly via SOP`s time monitoring facility.
Exiting with the "END" or "Exit SOP key
The normal way to exit SOP is to press the Cancel key to return to the previous menu
level until the top level has been reached. Pressing the Cancel key there again (labeled
"END" or "Exit SOP) activates standby mode.
Any monitored doors that are still open
have to be closed.
The safe door has to be closed first.
The chassis doors have to be closed next.

Monitoring of the chassis doors is optional
and may have been deconfigured.
28
Fundamentals
Exiting SOP
Exiting via time monitoring

In addition to the access control facility to protect SOP against unauthorized access, the
program also features time monitoring which causes SOP to be exited when a specific
time has elapsed. Open device doors are then ignored by default.
29
Function view
Structure of the SOP user interface

The overall scope of SOP incorporates a wide range of individual functions. The menu
structure has been designed in such a way that each function can be called with as few
keystrokes as possible. Functions which are required frequently can be reached faster
than those that are only called occasionally.
In general functions do not appear in the menu, if they can not be executed due to the
hardware of the self service device. This is valid for both: complete components (e.g.
Panel Protection Door) and single functions (e.g. Load CIM86 key or Select maximum
number of retracts).
User profiles
A profile is assigned to each user by means of the user table. The profile defines the
functions that a user is allowed to perform. Functions which have not been configured
do not appear on menus. This reduces menus to the necessary size.
User views
There is a choice of two views on the menu when defining user profiles:
Function view which shows the functions arranged by activity characteristics
Component view which shows the functions arranged by hardware components
30
Function view
Functional view
Activity characteristics
Trouble shooting
Installation &
Administration
Cash
Dispenser
Printer
Deposit
EPP
Functions
...
Component
Component view
IDCU
CSC
Info and Replenishment
The view chosen defines the structure of the menu that is shown to the user when he
or she selects SOP (refer to "Component view" section).
In event of problems (out-of-service reasons / warnings), the trouble shooting view
is presented to all users, i.e. each user gets a menu with trouble-shooting functions.
31
Component view
Component view
In the component view the functions on the menu are arranged by hardware components.
This makes it possible for expert users in particular to arrange functions clearly and select
them quickly.
The first menu level of the component view shows all installed devices. When a device
has been selected all functions belonging to it are shown on the second menu level. Each
executable function can be called via two menu levels.
In addition the function groups Administration, Diagnostics and Individual functions can
be reached via the first menu level.
The table on the next pages give an overview of the functions provided by each
component.
32
Structure of SOP user interface
CSC
Component view
Coin-Out
Show Status Overview
CSC Restart
CSC Shutdown
Export Journal
Export SOP-Journal
Start Traces
Stop Traces
Export Traces
Export Diagnostics
Copy Files
Set Date & Time
Adjust Bell
Show Coin-Out Status

Empty Coin-Out
Refill Coin-Out
Initialize Coin-Out
Test Dispense
Display Version
Coin-In
Show Coin-In Status
Empty Coin-In
Lock output box
Unlock output box
Test Coin-In
Display Version
ID Card Unit
Show IDCU Status
Remove Retained Cards
Remove Stuck Card
Load CIM86-Key
Cash Units
Show Cash Units Status
Default Exchange
Complete Exchange
Refill Cash Units
Initialise Cash Units
Set-up Reference Value
Release Cash Units
Set Cash Unit Counters
Add Cash Unit Counters
Cash Dispenser
Show Cash Dispenser Status
Check Transport
Remove Customer Money
Move Shutter
Update Cash Unit Table
Update Default Table
Select Denomination Algorithm
Select Max. No. of Retracts
Test Dispense
Show Hardware Device Status
Show Hardware Cash Units Status
Display Version
Encrypting PIN-Pad
General Functions
Show EPP Status
Configure EPP
Default Procedure
Initialise EPP
Update Key Table
Update EPP individually
Update EPP sequentially
IBM Procedure
Initialise EPP
Enter Master Key
Enter Initial Master Key
Enter Key Exchange Key
Via Admi-System
Initialise EPP from ID Card
Load EPP
33
Component view
Diagnostics
Printer
Show Diagnostics
Set Filter Options
Deposit
Show Printer Status

Remove Retracted Documents
Panel Prot. Door
Show Deposit Status

Empty Deposit
Check Deposit Transport
Scanner
Show Scanner Status
Remove Retracted Documents
34
(Passbook, Document, Journal, Receipt)
Show PPD Status

Move Door
Administration
Change Password
Administer Profiles
Administer Users
En- / Disable Access Control
Trouble shooting view

In case of a malfunction, a list of errors and warnings is displayed on the operator panel
before starting SOP, and on the customer screen after SOP has been started (see chap.
"Standby Mode").
Error / Warning
Device Error class/number
Error text
Error text
Action to be taken
Detail information / Start SOP
After confirmation of the error text and successful login, the so-called trouble shooting
menu is displayed. It offers, if possible, at least one function to repair an error.
Entering the assigned number starts the
problem handling function. More details on
this are described in the relevant chapter.
"Cancel" returns control to the top menu level.
If there is only one function which can be used
to repair an error, it will be executed
immediately after starting the SOP (i.e. no
trouble shooting menu is displayed). Then the
menu configured for the user is displayed.
35
If the user is not authorized to call the available function, the following message is
displayed after confirmation:
If the SOP trouble shooting functions are
completed successfully, the corresponding
errors and warnings are deleted from the list
of out-of-service-reasons. The remaining
problems will be displayed again in standby
mode after exiting SOP.
36
It is not possible to switch screens in the trouble shooting menu.
Self service device
Show status overview
SOP functions
Self service device
The "Show status overview" function is used to call up information on the status of the
CSC. The statuses that are displayed contain all information that is needed to carry out
preventive maintenance for the CSC and to react in good time to pending service
requirements (e.g. to exchange cash units).
The amount of information provided depends on the configuration of the CSC. Only
information on devices that have been installed is displayed.
The status overview can contain the following information:
IDCU status (operational state, number of ID cards retained)

CDM status (operational state, number of retracts, state of safe door)
Cash unit status (state of cash units, logical cash unit balance)
EPP status (operational state, status of the PIN pad, status of EPP)
Printer and scanner status
Device door status
The status overview can be extended by an external application (User Exit). The
sequence in which the information is displayed is configurable. The sequence shown
here corresponds to the standard setting.
The function can be performed in parallel to the customer application.
37
Self service device
Procedure:
Select "Show status overview" function.
A message appears indicating that the
status test is in progress. Since the status
of all connected devices is tested, the
inquiry may take a while.
The status overview is displayed.

Normally the status overview covers more
than one page. The user can navigate
within the overview with the "scrolling
forward" and "scrolling backward" keys.
Whether "scrolling forward" and/or

"scrolling backward" has been enabled is
indicated with "" and "".
"OK" terminates the function and returns
control to the previous menu.
38
Self service device
Graphic operator panel
On the graphic operator panel it is possible to configure a higher resolution, thus

displaying much more information on one page. The procedure will not be changed
hereby.
Information on individual devices
Cash units
Column 1: Cash unit type
Column 2: Currency
Column 3: Denomination
Column 4: Note count
Column 5: Cash unit status
Status of ID card unit
Status of ID card unit
Retained cards
Reject bin status
Card transport status
Deposit
Device status
Cash unit status
Dispenser status
Transport status
Envelope supply status
Shutter status
Printer status
CDM
CDM status
Retract status
Transport status
Shutter status
EPP
EPP status
PIN pad status
Scanner
Scanner status
Number of retracted documents
Document status
Printer
Printer status
Number of retracted documents
Document jammed / Paper jam
Paper status
Toner status
Chassis doors
Open / Closed
39
Restart self service device
Self service device
Restart self service device

The "Restart self service device" function is used to turn the self service device off and
back on. All active programs are terminated in a controlled manner. Then the system is
rebooted.
Customer transactions are terminated!
Procedure:
Select the "Restart self service device" function.
Synchronize with customer application if necessary.
"Cancel" terminates the function and returns control to the previous menu.
40
Self service device
Switch off self service device
Switch off self service device

The "Switch off self service device" function is used to turn off the self service device. All
active programs are terminated in a controlled manner.
Procedure:
Select the "Switch off self service device" function.
Synchronize with the customer application if necessary.
41
Date / Time
Self service device
Date / Time
The "Date / Time" function is used to set the system time of the self service device.
The function can be performed in parallel to the customer application!
Procedure:
Select "Date / Time" function.
Enter new date.
Enter new time.
"OK" confirms the entry and positions to
the next field. If "OK" is pressed in the last
field (minutes), date and time entered are
set.
"OK" terminates the function and control is
returned to the previous menu.
During the entry the scrolling forward/backward keys can be used to position the cursor
from one field to the other.
A plausibility check is done for the date and time entered and, if necessary, the user is
given an error message ("Wrong date" or "Wrong time").
The two-digit numbers of the year are entered as follows: Entries > 90 199x, entries <
90 2xxx.
42
Self service device
Copy files
Copy files
The function "Copy files" is used to copy files. The files to be copied are specified in the
command file sopcopy.txt (structure is given in appendix A). The source and destination
can be a diskette (drive A:) or the hard disk (drive C:).
Procedure:
Select the "Copy files" function.
if necessary.
To access the diskette drive, a device door
has to be opened.
Then you are prompted to insert the
diskette into drive A:.
When the diskette has been entered, it is checked whether the user is authorized to
copy the files stored in the command file. If the user is not authorized, the function is
aborted and an error message is given.
The further function flow depends on where the command file is stored:
1. The command file sopcopy.txt is stored on diskette (batch mode).
2. The command file sopcopy.txt is stored on the hard disk in the following directory:
<SOP installation directory>\CONF (dialog mode).
43
Copy files
Self service device
Command file on diskette

If a diskette containing the command file is inserted, the files stored here are directly
copied.
While copying, a message is displayed.
The message changes with each file that
has been copied so that the user is able to
control copying at the terminal.
If all files have been copied sucessfully, the

user is given a message.
When the diskette has been removed from
drive A:, the function can be terminated
with "OK".
Then control is returned to the previous
menu.
44
Self service device
Copy files
Command file on hard disk

If there is no command file on the diskette inserted, the file is expected to be stored on
the hard disk in the following directory: <SOP installation directory>\CONF. If the
command file is not available in this directory, an error message is given to the user. The
function is terminated with "OK" and control is returned to the previous menu.
The menu texts which have been entered
into the command file are displayed.
Copying is started entering the number
assigned. The files which are being copied
are shown on the screen (see "Command
file on diskette").
"Cancel" aborts the function, after the
diskette has been removed (see
"Command file on diskette"). Control is
returned to the previous menu.
A message is displayed indicating that
copying has been completed successfully.
"OK" returns control to the previous menu.
45
Export journal
Self service device
Export journal
The "Export journal" function is used to export the journal files in which customer
transactions are logged to diskette. A separate journal file is created for each day. The
last ten journal files can be exported with this function.
A door has to be opened to insert the diskette in the drive.
Procedure:
Select the "Export journal" function.
The program displays a list of journal files
which can be exported. For each journal
file the respective date is displayed.
Select the journal file to be exported by
entering the number assigned to it.

A door has to be opened to access the diskette drive.
You are prompted to insert a diskette in
drive A:.
46
Self service device
Export journal
When you have inserted the diskette and

confirmed the message, the process of
exporting the selected journal file is
started.
If more than one diskette is needed to
export the file, a message appears
prompting you to insert another diskette.
When the journal file has been exported

completely, a message appears prompting
you to remove the diskette from the drive.
47
Export SOP journal
Self service device
Export SOP journal

The "Export SOP journal" function is used to export the SOP journal file in which all SOP
activities are logged to the hard disk or diskette.
Procedure:
Select the "Export SOP journal" function.
if necessary.
You can choose whether you want to
export the SOP journal to the hard disk or
to diskette.
48
Self service device
Export SOP journal
Exporting to hard disk

You start the process of exporting the SOP
journal to hard disk by entering "1". A file
named sopjrnl.dmp is created in the
following directory on the hard disk: <SOP
InstallationDirectory>\DATA .
The program indicates that the SOP

journal has been exported successfully.
49
Export SOP journal
Self service device
Exporting to diskette
You start the process of exporting the SOP
journal to diskette by entering "2". A file
named sopjrnl.nnn is created (nnn=001
for the first diskette).
if necessary.
A door has to be opened to access the
diskette drive.
drive A:.
The SOP journal file is exported when you
have inserted the diskette and pressed
"OK".
export the file, a message appears
prompting you to insert another diskette.
When the SOP journal file has been

exported completely, you have to confirm
that the function has been executed
correctly and are prompted to remove the
diskette.
50
Self service device
Start traces
Start traces
The "Start traces" function is used to start additional logs (traces) for various software
components of the self service device in order to analyse errors. This function should only
be performed when it is requested expressly. Before starting normal operation, all traces
have to be deactivated again by calling the "Stop traces" function.
This function can be performed in parallel to the customer application.
Procedure:
Select the "Start traces" function.
The program displays a list of all traces
that can be activated. This list covers
several pages. You activate the trace by
The program shows the trace points that

have been activated.
"OK" takes you back to the list of traces
that can be activated and you can select
other traces.
51
Stop traces
Self service device
Stop traces
If traces have been activated, they can be deactivated again by means of the "Stop
traces" function. It is important to stop all traces before restarting normal operations.
Procedure:
Select the "Stop traces" function.
You are asked whether you really want to
carry out the function.
"OK" brings up a message indicating that

all traces have been stopped.
52
Self service device
Export trace
Export traces
The "Export trace" function exports the trace file to the hard disk or to diskette. This
process deletes the contents of the trace file. The exported file can be evaluated outside
the self service device.

The contents of the trace file is deleted (logically).
Procedure:
Select the "Export trace" function.
Synchronize with customer application if
necessary.
You can choose whether you want to copy
the trace file to hard disk or to diskette.
53
Export trace
Self service device

You start the process of exporting the trace
file to hard disk by entering "1". A file
named trace.dmp is created in the
InstallationDirectory>\DATA.
The program indicates that the trace file

has been exported successfully.
54
Self service device
Export trace
You start the process of exporting the trace
file to diskette by entering "2". A file named
trace.nnn (nnn=001 for the first diskette) is
created on the diskette.
diskette drive.
drive A:.
The trace file is exported when you have
inserted the diskette and pressed "OK".

export the file, a message appears telling
you to insert another diskette.
When the trace file has been exported
completely, you have to confirm that the
function has been executed correctly and
are prompted to remove the diskette.
55
Export diagnostics
Self service device
Export diagnostics
The "Export diagnostics" function is used to export the diagnostic file to hard disk or to
diskette. The exported file can then be evaluated outside the self service device.
Procedure:
Select the "Export diagnostics" function.
necessary.
You can choose whether you want to
export the file to hard disk or to diskette.
56
Self service device
Export diagnostics

You start the process of exporting the
diagnostic file to hard disk by entering "1".
A file named error.dmp is created in the
InstallationDirectory>\DATA.
The program indicates that the diagnostic

file has been exported successfully.
57
Export diagnostics
Self service device
You start the process of exporting the
diagnostic file to diskette by entering "2". A
file named error.nnn is created on the
diskette (nnn=001 for the first diskette).
diskette drive.
drive A:.
The diagnostic file is exported when you
have inserted the diskette and pressed
"OK".
export the file a message appears telling
you to insert another diskette.
When the diagnostic file has been exported

comletely, you have to confirm that the
function has been executed correctly and
are prompted to remove the diskette.
58
Self service device
Adjust bell
Adjust bell
The "Adjust bell" function is used to adjust the loudness of the bell. A chassis door has to
be opened for this purpose.
Customer transactions have to be terminated!
Procedure:
Select "Adjust bell" function.
necessary.
Open device door.
Adjust loudness of bell by turning the
volume regulator.
"OK" terminates the function and returns control to the previous menu.
59
IDKG-Status anzeigen
IDKG
ID Card Unit (IDCU)

Show IDCU status
The "Show IDCU status" function gives information on the status of the ID card unit, the
associated security module and the ID card reject bin.
Procedure:
Select the "Show IDCU status" function.
Alternative texts
Depending on the ID card unit status the following texts can be shown in various
combinations:
60
IDCU status ("ready", "not ready", "active", "defective", "offline")

Card in IDCU ("Card in device", "Card jammed")
Status of ID card reject bin ("Reject bin full")
Number of retained cards in ID card reject bin ("Number: n")
ID Card Unit
Remove retained ID cards
Remove retained ID cards

The "Remove retained ID cards" function is used to remove retained cards from the ID
card reject bin.

Whenever ID cards are removed, all of them must be removed!
Procedure:
Select the "Remove retained ID cards"
function. The number of cards that has
been retained is displayed.
If no ID cards have been retained, the
program gives the message "No cards
retained".
When you have confirmed removal of the

cards, the counter for the retained ID cards
is set to 0 and the function is terminated.
61
Remove jammed ID cards
ID Card Unit
Remove jammed ID cards

If an ID card is jammed in the ID card unit, it can be removed by turning an adjustment
wheel on the ID card unit after calling the "Remove jammed ID card" function. Before
calling this function, refer to the operating instructions to see where the adjustment wheel
is located.

Only the ID card that is jammed in the ID card unit is allowed to be removed!
Do not take any ID cards out of the ID card reject bin!
The counter for retained ID cards is not reset.
Procedure:
Select the "Remove jammed ID cards"
function.
If there is no jammed card in the device,
you will get an appropriate message and
the function will be terminated.
necessary.
If a card is jammed in the ID card unit, turn the adjustment wheel on the ID card unit to
move the jammed card out of the unit.
When you have confirmed the displayed message, the function is terminated and
control returns to the previous menu.
62
ID Card Unit
Load CIM86 key
Load CIM86 key

The "Load CIM86 key" function is used to enter the key for the CIM86 security module.
The CIM86 checks the security feature on an ID card. A specific key belongs to each
CIM86 and this key activates CIM86.
The greatest possible security precautions must be observed when handling keys. So the
key is split into two halves in order to allow two different persons to administer it.
The procedure for inputting the key is as follows:
Enter the first half of the key

Reenter the first half of the key to verify it
Enter the second half of the key1
Reenter the second half of the key to verify it
Load the key
The keys have a hexadecimal format (digits 0 9, letters A F). Refer to chapter
"Fundamentals" for input of the letters A to F.
The key is concealed when it is entered. An asterisk is displayed for each digit or letter
that is typed.
Organizational procedures can be instated to ensure that this is done by a second user.
63
Load CIM86 key
ID Card Unit
Procedure:
Select the "Load CIM86 key" function.
necessary.
Enter the first half of the key.
Press "OK". The input has to be repeated

(first half of the key).
If this input is correct (i.e. first and second

inputs match), the second half of the key
can be entered. There can be a change of
user here to provide greater security.
If the input was incorrect a message is
displayed and you are prompted to reenter
the half of the key in question.
64
ID Card Unit
Load CIM86 key
Press "OK". The input has to be repeated

(second half of the key).
Pressing "OK" makes the program check
whether the first and second input match. If
so, the key is loaded. An error message is
output if they do not match.
The program outputs a message indicating

that the key has been loaded correctly.
65
Show cash unit status
Cash units
Cash Units
Show cash units status
The "Show cash units status" function displays information on the status of the
retract/reject cash unit and on the cash-out units.
This document describes two types of cash unit counters:
Physical cash unit balance
Logical cash unit balance (including reject bin)
Only the names logical cash unit balance and physical cash unit balance will be used in
the rest of this text.
The logical cash unit balance is displayed by default.
Procedure:
Select "Show cash unit status" function.
The cash unit status is displayed as
shown.
The following status information is displayed, depending on the cash unit type. The
information on currency and denomination will only be displayed for cassettes where the
assignment is obviously.
Column1: Cash unit type
Column 2: Currency
Column 4: Logical cash unit balance
Column 5: Status of cash unit
66
Cash units
Status of cash units

ok
The cash unit is ready
def
The cash unit is defective
New
The cash unit has just been inserted and has not been updated yet
RefW
The reference value is missing for this currency and denomination
lock
The cassette is locked
<min
The number of notes in the cash unit is less than or equal to the
minimum specified
Empty
The cash unit is empty
#1 missing
The cash unit for chute 1 is missing
REJ full
The reject cash unit is full
REJ high
The reject cash unit is almost full
Show additional cash unit information

Via parameter it is possible to give further information on cash units.
Show physical cash unit balance

Show number of notes retained into reject bin of each cassette1
Show number of notes after latest cash unit exchange (initial value)1
Show number of notes withdrawn to the customer
Show maximum amount which can been paid out
on front screen only
67
Cash units
Procedure:
The cassette unit status is displayed as
shown.
The column arrangement for the cash-out
units will not be changed.
Column 4 shows the current contents of
the cash unit.
Column 4, refering to the reject bin (REJ), shows the number of notes retained due to
test dispensing, reference value determination or dispensing errors.
Number of retained notes for each cashout unit (Rej.: #O2 3)
Shows max. amount which can be paid out
determined from the current amount of the
cash-out unit.
When showing cash unit status information, the modified way of displaying cash unit
counters has effects on the following functions:
Complete exchange
Refill cash units
Setup reference value
Release cash units
Set cash unit counter
Sum up cash unit counters
Test dispensing
Check transport
68
After dispensing errors or a double dispense the physical cash unit balance
may not correspond to the cassette contents. Only the sum of physical cash
unit balance + number of notes retained corresponds to the logical cash unit
balance.
Cash units
Basic steps to exchange cash units

Each exchange of cash units follows a standard pattern:
Select cash unit exchange function

Show cash units status
Synchronize with the customer application, if necessary
Open safe door, if necessary
Exchange cash units
Remove any cash from the retract bin of the retract/reject cash unit (retract handling)1
Check the cash unit numbers against the cash unit table if applicable2
Update the filling data (via user input or from a table)
Terminate function
Customer transactions are terminated.

In order to maintain consistency it is not possible to cancel this function once a
cash unit has been removed.
If retained cash is in the stacker, the "Remove customer money" function has
to be selected.
How cash retract/reject works

Cash is transported to the CSC's retract/reject cash unit in two ways:
In the event of a retract, cash that has been made accessible to the customer but not
taken is retained.
In the event of a reject, cash that has been taken out of the cash-out units but not
made accessible to the customer is retained, e.g. if an error was made in dispensing
or if a transaction has been cancelled before the cash was actually paid out.
The cash is kept and handled in different ways:
Cash which the customer has not removed from the output tray within a specified time
is drawn back in and transported via the staker to the retract bin. This cash has been
deducted from the cash unit balance. As it was accessible to the customer, it is
impossible to tell how much cash has been retained or how much the customer took.
Only CSCs featuring a cash-out unit with a shutter support the retract function.
Only if this check has been enabled.
69
Cash units
Cash which has been extracted from the cash-out units but not actually paid out (e.g.
cash that has been transported to the reject bin after dispensing errors) belongs to the
logical cash unit balance. The contents of a cash unit shown in the cash unit status
test is the total of the actual contents of the cash unit plus the number of notes that
have been transported to the reject bin of the retract/reject cash unit.
Retention of cash that has been made accessible to the customer (retract)
The number of retracts allowed can be defined:
No retracts (0)
No retracts are allowed.
Defined retracts (DEF)
Two types of retracts are allowed. The cash retained from the first transaction is
transported to the retract bin of the retract/reject cash unit. The cash that is retained
from the second retract remains in the stacker. Thus it is possible for each transaction
with retract to determine the amount of cash retained. The retract lock is set.
Maximum number of retracts (MAX)
Up to 99 retracts are allowed. The retained cash is transported to the retract bin of the
retract/reject cash unit. It is not possible to find out how much cash was retained in
which transaction.
Enter number
If this function key is selected, it is possible to enter the maximum number of retracts
possible (0-99). Contrary to "Defined retracts", the "2" entered here indicates that a
maximum of 2 retracts is transported to the retract bin of the retract/reject cash unit.
Retention of cash that has not been made accessible to the customer (reject)
Cash which has been extracted from the cash-out units but has not actually been paid out
as a result of
dispensing errors,
test dispensing,
reference value determination or
an aborted transaction before the dispensed cash was made accessible to the
customer
is placed in the reject bin of the retract/reject cash unit. This cash belongs to the
logical cash unit balance and must be included in calculations relating to this.
70
Cash units
The following procedures apply to all cash unit exchange functions:

Testing the cash unit status
After the status test, the current contents of
the cash unit (including the contents of the
reject bin of the retract/reject cash unit) is
displayed.
The individual columns show the following

details:
Column 1: Currency
Column 3: Logical cash unit amount1
Column 4: Status of cash unit (see chap.
Show Cash Units Status")
The status of a reject cash unit will not be displayed on the operator panel if it
is "ok". So its possible to display information for 4 cash units on one screen.
Refer to chapt. "Show cash unit status" for the physical cash unit balance.
71
Cash units
Open safe door

If the safe door is closed, the user is
prompted to open it.
"Cancel terminates the function and
returns control to the previous menu. If the
safe door is opened, the function is
continued automatically.
Exchange cash units

Remove the cash units which need to be
exchanged.
Refer to the operating instructions of the
CSC for details of how to remove cash
units from the cash dispenser module and
how to reinsert them.
If cash units are not reinserted in all empty

cash unit positions, the operation can be
terminated by pressing "OK" and
confirming the message shown on the
screen.
Otherwise the operation is terminated
automatically when all cash unit positions
are occupied.
72
Cash units
Checking cash unit numbers against the cash unit table

If checking the cash unit numbers against the cash unit table has been activated (refer to
the "Update cash unit table function), only cash-out units can be inserted which have
been entered in the cash unit table. The retract/reject cash unit is not checked. If a cashout unit is inserted whose cash unit number has not been entered in the cash unit table,
an appropriate error message is displayed.
If the invalid cash unit is not removed, it is not logged on, i.e. the cash unit status remains
"new" and the cash unit is not ready for use.
Any cash unit can be inserted if checking cash unit numbers against the cash unit table
has been disabled.
At least one ready cash-out unit and a ready retract/reject cash unit are required to run
the CSC properly.
Updating the filling data (via user input)
The cash unit filling data is updated automatically from a file or manually via a user input,
depending on the cash unit exchange mode that has been chosen.
There are two ways of updating the filling data via a user input:
By entering the note count
By entering the amount that is in the cash unit
It is only possible to update cash units which have been exchanged.
Updating the filling data by entering the note count
The filling data is updated when the cash
units have been inserted. The input mode
that the program offers is the note count
per cash unit.
The note count has to be entered as a 4digit number which must not exceed 3000.
A completed input is flagged with an
asterisk. If you do not want to input filling
data by specifing the note count in the
cash unit but by means of the amount in the cash unit instead, then you can do so by
pressing the F1 function key (labeled "AMOU here) to switch modes.
You can use the scrolling keys ((F2) and (F3)) to move from line to line. The input is
not terminated with "OK" until all cash unit data has been updated.
73
Cash units
Updating the filling data by entering the amount

The filling data is updated when the cash
units have been inserted. The input mode
that the program offers is the amount per
cash unit.
The maximum amount in the cash unit can
be 3000 * denomination of the notes and
must be divisible by the denomination.
If you do not want to input the filling data
by specifying the amount in the cash unit
but by means of the note count in the cash unit instead, then you can do so by pressing
the F1 function key (labeled "COUN" here) to switch modes.
You can use the scrolling keys ((F2) bzw. (F3)) to move from line to line. The input is
not terminated with "OK" until all cash unit data has been updated.
Update cash units
If you make the first inputs sequentially,
you can use OK key F4 as an alternative
to scrolling key F3 (next line).
If data has already been entered in all input
fields, the OK key acts as the "Enter key.
Cash unit updating is activated.
The cash unit data is updated when the
filling data has been entered.
The cash unit status is displayed again.

"OK terminates the function and returns
74
Cash units
After a cash unit exchange the status of the reject cash unit is usually "ok and
will therefore not be displayed.
75
Default exchange
Cash units
Default exchange
All cash units can be exchanged with the "Default exchange function. The procedure is
described in the section entitled "Basic steps to exchange cash units. When all cash
units have been reinserted, the filling data is updated automatically from the default table.
How this table is created and modified is described in the "Update default table section.
The number of notes in the cash unit that has been inserted is determined by means of
the cash unit number and the associated entry in the default table. If a cash-out unit is
inserted for which no entry has been made, an appropriate error message will be
displayed and the cash unit will not be logged on.
Since all cash units including the retract/reject cash unit are exchanged, both the retract
and reject counters are set to zero when the cash unit data is updated. Any retract lock
which has been set is canceled.

Only cash units which have been entered in the default table are included in
the update.
Procedure:
Select function "Default exchange".
The current cash unit status is displayed.
Open safe door if necessary.
Remove all cash units and insert new ones (refilled). If less cash units are inserted
than the number of cash unit chutes, then the message "Only confirm for premature
end is displayed. The message has to be confirmed as well as the next questions
checking whether you really intend this.
76
Cash units
Default exchange
The filling data is updated automatically from the default table.

After the update the current cash unit data is displayed.
"OK terminates the function and returns control to the previous menu.
77
Complete exchange
Cash units
Complete exchange
All cash units can be exchanged with the "Complete exchange" function. The procedure
is described in the chapter "Basic steps to exchange cash units. When all cash units
have been reinserted you have to enter the filling data.
Since all cash units including the retract/reject cash unit can be exchanged, both the
retract and reject counter are set to zero when the cash unit data is updated. Any retract
lock is canceled.

Always remove and reinsert all cash units, otherwise a correct counter
maintenance cannot be guaranteed (this is the case if there are notes in
the reject cash unit).
Procedure:
Select the "Complete exchange function.
The current cash unit status is displayed.
Remove all cash units and insert new ones (refilled). If less cash units are inserted
than the number of cash unit chutes, then the message "Only confirm for premature
end is displayed. This message has to be confirmed as well as the next question
checking whether you really intend this.
You update the filling data by entering the note count or the amount.
After the update the current cash unit data is displayed.
"OK terminates the functions and returns control to the previous menu.
78
Cash units
Refill cash units
Refill cash units

Notes can be refilled in one or more cash units with the"Refill cash units function. The
procedure is basically the same as the one described in the "Basic steps to exchange
cash units chapter. When the cash units have been refilled, you update the filling data.

Only cash units which are ready or empty (e.g. cash unit status "ok" or "<min",
not new!) can be selected.
Always reinsert all cash units which have been removed. The accuracy of
counters cannot be guaranteed if you fail to do this.
Procedure:
Select the "Refill cash units function.
if necessary.
The physical cash unit balance1 of the
cash-out units is displayed.
Refer to chapt. "Show cash unit status" for physical cash unit balance.
79
Refill cash units
Cash units
You select a cash unit by entering the

number assigned to it.
Cash units which have been selected are
flagged with an asterisk. To deselect a
cash unit, enter the number assigned to it
again. This makes the asterisk disappear.
"OK starts the function.

Open the safe door if necessary.
Remove all selected cash units, refill them and insert them again.
If less cash units are inserted than were removed, then the "Only confirm for
premature end! message is displayed. The message has to be confirmed, as well as
the next question checking whether you really intend this.
Note: This can result in unwanted counter discrepancies.
You update the filling data (refer to the "Basic steps to exchange cash units chapter).
Only enter the note count or the amount of notes added.
After the update the current status of the
80
Cash units
Initialize cash units

The following cash unit data can be modified in the non-volatile memory of a cash unit
with the "Initialize cash units function:
Cash unit number
Currency
Denomination
Cash units that are to be initialized must be inserted in the cash dispenser module.
Procedure:
Select the "Initialize cash units function.
The current cash unit data is displayed.

if necessary.
Remove all cash units and insert the cash
units to be initialized.
If not all cash units are removed or if new
cash units are not inserted in all chutes,
then the Confirm only if not all should be
inserted message is displayed. This
message has to be confirmed as well as
the next question checking whether you
really intend this.
81
Cash units

Select the cash unit to be initialized by
entering the number that has been
assigned to it.
The currencies available are displayed.

You select a currency by entering the
Cancel returns to the previous menu.
"OK leaves the current value as it is,
provided it is contained in the currency
selection list. Otherwise an error message
is displayed prompting the user to enter a
valid currency.
The cash unit number and the
denomination of notes in the cash unit can
be changed. The cash unit number has to
be entered as five digits and the
denomination as six digits. (Note: Entering
a 0 deletes the currency and changes the
cash unit type from cash-out unit to
voucher unit).
If checking the cash unit numbers against the cash unit table has been disabled, any
cash unit number can be entered. If this check has been enabled, however, the cash unit
number must have been entered in the cash unit table.
If the cash unit number has already been assigned to another cash unit in the CSC, it is
rejected.
82
Cash units
"OK causes the current cash unit data to

be displayed again. You can select another
cash unit for initialization. Cash units that
have already been initialized are flagged
with an asterisk.
"Cancel terminates the function without
initializing the cash unit and returns control
to the previous menu.
"OK starts the actual initialization process.

The updated data are written to the nonvolatile memory of the cash units. The note
count is set to zero.
After the initialization of cash units, a cash unit exchange has to be performed
to release the initialized (and thus "empty") cassettes!
83
Cash units

A defined number of notes is extracted from a cash-out unit with the "Setup reference
value" function. Data that is typical for the note is determined and stored as a
comparative value (average value). This serves to detect the type of note in the cash unit
in order to establish any dispensing errors in the course of normal operations.
This operation is needed in particular:
After installation
When new types of notes are used
When new types of currencies are used
When the controller has been replaced
If the "RefV" or "Reference value missing" cash unit status is displayed
If any cash is lying in the stacker as a result of a retract, then this function is terminated
for reasons of consistency and a message to this effect is output. In this case the function
"Remove customer money" has to be selected in order to remove the cash from the
stacker and from the retract bin of the retract/reject cash unit. Only then can the "Setup
reference value" function be selected again.
Refer to the operating instructions for the CSC to see how cash is removed from the
stacker of the cash dispenser module.

Cash units with the status "new" or "defective" cannot be selected.
The maximum number of notes in a cash unit is 16.
The status of the reject cash unit must be "ok".
A reference value only needs to be determined once per type of note.
84
Cash units
Procedure:
Select the "Setup reference value"
function.
The contents of the cash unit is displayed.
If a cash unit is flagged with an asterisk,
this means that a reference value was
determined for this cash unit in a previous
run of this function.
You have to enter the number of the cash
unit for which you want to determine the
reference value of the note type.
if necessary.
The program starts to determine the
reference value.
The number of notes needed by the cash

dispenser module to determine an average
is extracted from the cash unit and
transported to the stacker. In order to verify
the reference value the extracted notes
have to be counted and replaced on the
stacker.
85
Cash units
The number of extracted notes must

correspond to the specified number.
If the specified number of notes was not
dispensed, the function has to be repeated
by pressing the "Cancel" key.
If wrong reference values are determined
severel times by repeating the function, the
function can be aborted pressing the
"Cancel" key again.
If the number of extracted notes and the specified number match, then the reference
value was determined correctly. The message that is displayed can be confirmed.
Then you push the cash dispenser module
back in. The cash dispenser module starts
up. Only when this start-up procedure has
finished are you allowed to confirm the
message shown.
The extracted notes are transported from
the stacker to the reject bin of the
retract/reject cash unit.
"OK" takes you back to the beginning of

the function where you can select another
cash unit to determine a reference value
for the type of note it contains.
86
Cash units
Release cash units
Release cash units

With the "Release cash units" function cash-out and cash-in units placed in the CSC can
be release without updating their filling data. The cash units are not monitored, i.e. new
cash units are released directly after selection and synchronization of the function.
Via parameter it is possible to release only those cash units selected by the user. In the
SOP standard (parameter not set) selection is not possible. All cash units with the status
"new" are released.
The cash unit counters which are assigned to the cash unit chutes and which have been
valid before removing the cash units are set. It is not checked whether the cash units are
placed correctly into the chutes.
Counter discrepancies!
Cash unit counters are assigned to the cash unit chutes. Currency,
denomination and note type, however, are assigned to the cash units.
Changing cash units results in counter discrepancies.
Since the user does not enter any counters, the counters of the retract/reject cash unit
will not be changed, too. If a retract lock has been activated, the function is not allowed to
be selected.
87
Release cash units
Cash units
Procedure:
Select the "Release cash unit" function.
The physical cash unit balance1 of the
is necessary.
The safe door will not be monitored in this
function.
You may select cash units with the status
"new". Only selected cash units are
released. Via parameter it is possible to
release all cash units with the status "new"
without any selection.
Selected cash units are released.

Test dispensing if necessary.
When the inserted cash units have been
released, the current cash unit status is
displayed.
88
See chapt. "Show cash unit status" for displaying physical cash unit balance.
Cash units
Release cash units

This simplified function can also be used to check cash units, to exchange
defective cash units or to check the transport, since the cash unit counters will
not be modified.
89
Set cash unit counters
Cash units

The counters of all cash units can be set with the "Set cash unit counters" function. The
cash units are not monitored, i.e. you update the filling data directly after selection and
synchronization of the function.
Since the filling data of all cash units is entered, the retract and reject counters are set to
zero when updating the cash unit data.
Procedure:
Select the "Set cash unit counters"
function.
The current contents1 of the cash-out units
is displayed.
if necessary.
The safe door is not monitored in this
function.
Update the filling data by entering the
number of notes or the amount. It is only
allowed to enter filling data for cassettes
with the status "new, "min or "ok.
The following information is displayed:
Column 1: Currency
Column 3: Number of notes
90
Refer to chapt. "Show cash unit status" for physical cash unit balance.
Cash units
Counters are also set for cash units which have not been exchanged. Please
note that both cash unit counters ("current cash unit counter" and "current cash
unit counter + reject counter") are set.
When the filling data or cash unit counters

have been entered, the cash unit data is
updated.
When the update has been terminated, the
current cash unit status is displayed.
"OK" cancels the function and returns

91
Add counters
Cash units
Add counters
The counters of all newly inserted cash units are increased by the value you enter with
the "Add counters" function.
The cash units are not monitored, i.e. the number of notes by which the cash unit
counters are increased is entered directly after selection and synchronization of the
function.
Procedure:
Select "Add counters" function.
The current contents1 of the cash-out units
is displayed.
if necessary.
The safe door is not monitored in this
function.
The filling data of all cash units which have
been newly inserted is allowed to be
entered.
You update the filling data by entering the
number of notes.
Column 1: Currency
Column 3: Number of notes
92
See chapt. "Show cash unit status" for displaying the physical cash unit balance.
Cash units
Add counters
Cash units which have been removed and for which no counters have been
entered, are released again without updating their counters! (Current cash unit
counter and current cash unit counter + reject counter will not be changed).
The cash unit data is updated when the

filling data or the cash unit counters have
been entered.
When the update has been terminated the
current cash unit status is displayed.

93
Show cash dispenser status
Cash Dispenser Module (CDM)

Show cash dispenser status
The "Show cash dispenser status" function displays the current status of the cash
dispenser module.
Procedure:
Select the "Show cash dispenser status"
function.
Alternative status texts

Depending on the status of the Cash Dispenser Module the following status texts can be
displayed in various combinations:
94
Cash Dispenser Module ("ready", "not ready", "offline")

Retract bin ("No. of retracts: n", "Max. retracts done")
Cash units ("All cash units ok", "Not all cash units ok", "Cash unit not ok")
Transport ("free", "not free", "Customer money on transport way")
Shutter ("open", "closed", "blocked", "manually locked")
Cash tray ("not empty")
Safe ("door open")
Check transport
Check transport
Notes which are blocking the transport paths can be removed with the "Check transport"
function.
If a retract is the cause of the cash lying in the stacker, then this function is terminated for
reasons of consistency and a message to this effect is displayed. In this case, the
"Remove customer money" function has to be selected in order to remove the cash from
the stacker and from the retract bin of the retract/reject cash unit.
transport paths.

No money that has been made accessible to the customer (retract) can be
removed from the transport paths with this function.
Procedure:
Select the "Check transport" function.
If no cash is on the transport paths, a
message is shown on the display.
"Cancel" terminates the function and
returns control to the previous menu.
"OK" starts the function.
if necessary.
If cash that has been made accessible to
the customer is on the transport paths a
Note: Cash that has been made
accessible to the customer and then
retracted can only be removed from the
transport paths by means of the
95
Check transport
"Remove customer money" function.

You have to reinsert all removed cash
units, otherwise a correct counter
maintenance cannot be guaranteed.
You have to pull out the cash dispenser

module, remove the cash from the
transport paths and then confirm this
operation.
Then you push the cash dispenser back in.

When you do this the cash dispenser
module starts up. You must not confirm the
following message until the start-up
process has finished.
96
Check transport
If the start-up process has not finished yet

a message is displayed.
"OK" triggers another check to see if the
cash dispenser module has started up
properly. The message is output again if
this is not the case.
You have to reinsert the cash units when

the cash dispenser module has started up.
The cash unit data is updated.
97
Check transport
For executing a test dispense the safe door

has to be closed (depending on the type of
dispenser).
After the safe door has been closed a

The status of the transport paths is

checked again and displayed.
"OK" terminates the functions and returns
98
Remove customer money

Cash which has been drawn back in (retracted customer money) can be removed from
the stacker and/or from the retract bin of the retract/reject cash unit with the "Remove
customer money" function. Any retract lock which has been set (maximum number of
retracts reached) is canceled and the retract counter is set to zero.
If no customer money is retracted, then this function is terminated with a message to this
effect.
transport paths.
Procedure:
Select the "Remove customer money"
function.
if necessary.
If no money has been retracted, a
If no cash is on the stacker the following
message is displayed.
99
If cash is on the stacker you have to pull

out the cash dispenser module and remove
the cash from the stacker.
Then push the cash dispenser module

back in. When you do this the cash
dispenser module starts up. You must not
confirm the following message until the
start-up process has finished.
If there is no customer money in the retract

bin of the reject cash unit, a message is
displayed.
100
If customer money is in the retract bin of

the retract/reject cash unit, please remove
it. Only the cash from the retract bin is
allowed to be removed.The cash in the
reject bin must stay in the cash unit. It
belongs to the logical cash unit balance.
Then reinsert the retract/reject cash unit.
When the cash unit has been inserted the

retract counter is set to zero and any
retract lock is canceled.
Remove customer money on ProCash/Compact
Due to the compact construction of a ProCash/Compact, it is not possible to

remove customer money directly from the transport stacker. Instead the money
will be dispensed to the front, where the user can take it.
If there is no customer money on the transport stacker, proceed as described above.

If customer money is on the transport stacker, and the function is started on the
operator panel, then a message instructs the user to start the function on the customer
screen again.
After calling "Remove customer money" on front screen, the money will be dispensed
and the user has to remove it.
When the money has been removed the retract counter is set to zero, any retract lock
is canceled and a corresponding user message is displayed.
101
Move shutter
Move shutter
The "Move shutter" function is used to test whether the shutter is working properly. The
shutter can be opened or closed, or a self-test can be performed.
Procedure:
Select the "Move shutter" function.
if necessary.
A menu is displayed.
The shutter is opened if you select "1".

The shutter is closed if you select "2".
If you select "3" the self-test is started, i.e.
the shutter is opened and closed several
times. A message is shown indicating that
the self-test is in progress.
102
Move shutter
A message is output to indicate completion

of the self-test. You have to confirm this
message.
"OK" takes you back to the "Move shutter"
menu. Here you can terminate the function
with "Cancel" and return to the previous
menu.
103
Update cash unit table
The "Update cash unit table" function is used to enter cash unit numbers in the cash unit
table, delete them and enable or disable the cash unit number check option.
If the check option has been enabled, the program checks (in the functions Default
exchange", "Complete exchange" and "Initialize cash units") for each cash unit that is
inserted in the cash disenser module whether the cash unit number exists in the cash unit
table. The cash unit is only released for dispensing if the result of this check is positive.
The number of the retract/reject cash unit is not checked.
Any cash-out unit can be inserted if this check has been disabled.
Procedure:
Select the "Update cash unit table
function.
"Cancel rejects the changes that have
been made.
"OK stores all changes and returns control
104
Cash Dispener Module (CDM)
Add cash unit

New cash unit numbers can be entered into
the cash unit table with the "Add cash unit
function.
"Cancel returns to the Update cash unit
table menu without any changes.
"OK marks the cash unit ID to be added
and returns to the Update cash unit table
menu.
Cash unit IDs must be definite.

The cash unit IDs will be added when the "OK button on the Cash unit table
will be pressed.
Delete cash unit

The Delete cash unit function removes a
stored cash unit ID from the cash unit table.
The first four cash unit IDs are displayed
and can be selected by the assigned
number.
After selection by the assigned number the
cash unit will be marked by a star* as to be
deleted.
The scrolling keys (<< (F2) and >> (F3)) show the table page by page.
"Cancel ignores the delete marks* and returns to the Cash unit table menu.
"OK deletes the marked cash units in the displayed table.
105
A cash unit ID cant be deleted when:

a cash unit with the same ID is inserted in the cash dispenser and the ID
check is enabled
it is registered in the default table.
The cash unit IDs will only be deleted when the OK button on the Cash unit
table menu will be pressed.
Check on/off
The "Check on/off function enables/disables
the check of cash unit IDs.
The Check on/off dialog depends on the
actual state of the check.
If the check is enabled a message is
displayed.
"Cancel leaves the current state and returns to the Cash unit table menu.
"OK changes the state and returns to the Cash unit table.
106
The check cannot be enabled if there is a cash unit whose cash unit ID has not
been entered into the cash unit table.
Cash Dispener Module (CDM)
If the check has been enabled a message

is displayed.
"Cancel leaves the current state and
returns to the Cash unit table menu.
"OK changes the state and returns to the
Cash unit table menu.
The state of the check will only be changed when the OK button on the "Cash
unit table is pressed.
107
Update default table

The "Default exchange function accesses the default table to update the filling data. Only
cash units for which an entry exists in this default table can be handled with this function.
The "Update default table function is used to write an entry for each valid cash-out unit to
the default table. The entry consists of:
Cash unit number

Currency
Denomination
Note count
Only the numbers of cash-out units are administered.

Procedure:
Select the "Update default table function.
"Cancel terminates the function and
returns control to the previous menu. All
changes that have been made are
rejected.
"OK stores all changes in the default table,
terminates the function and returns control
Add cash unit
With the "Add cash unit function the following cash unit data can be entered:
Cash unit number:
Enter the cash unit number as 5 digits.
Currency identifier:
All defined currencies are displayed, i.e. all currencies supported by the dispenser.
Select the required one from the list.
Denomination:
Enter the denomination of the notes as 6 digits.
Note count:
Enter the number of notes in the cash unit as 4 digits.
108
The cash unit numbers of the default table are automatically added to the cash
unit table!
At first the currency identifier has to be

selected.
"Cancel returns control to the previous
menu.
"OK selects the currency identifier
assigned to selection 1.
A currency is selected entering the number
assigned to it.
After selecting a number the currency
selection dialog will be displayed.
The cash unit ID, the denomination and the
number of notes in the cash unit can be
changed. The cash unit ID has to entered
as five digits, the denomination as six digits
and the note count as four digits.
"Cancel terminates the function, discards all changes and returns control to the
previous menu.
"OK saves all changes and returns to the cash unit selection menu.
109
Change cash units

The "Change cash unit function supports the changing of existing table entries.
The current default table entries which can
be selected via the corresponding number
are displayed.
"Cancel rejects the changes that have
been made and returns control to the
previous menu.
"OK saves all changes and returns to the
previous menu.
After selecting a number the currency
selection dialog will be displayed.
The currencies available are displayed.
You select a currency by entering the
"Cancel returns to the previous dialog.
"OK leaves the current value as it is and
returns to the dialog editing the cash unit
data.
After selecting a currency the dialog editing
the cash unit data is displayed.
The cash unit ID, the denomination and the
number of notes in the cash unit can be
changed. The cash unit ID has to be
entered as five digits, the denomination as
six digits and the note count as four digits.
"Cancel rejects all changes that have been made and returns to the cash unit
selection menu. The cash unit will not be marked here.
"OK saves all changes and returns to the cash unit selection menu. The cash unit will
be marked with an asterisk *.
110
Now you can select another cash unit and modify its data.
Delete cash unit
The Delete cash unit function supports the
deleting of existing table entries.
The current table entries can be selected
by entering the number assigned to it.
After selecting a number the cash unit will
be marked by a star * as to be deleted.
"Cancel ignores the delete marks * and returns to the previous menu.
"OK deletes the marked cash units and returns to the function selection.
111
Select denomination algorithm

The criterion according to which notes are extracted from the cash units can be defined
with the "Select denomination algorithm function. The following criteria are available:
Filling level:
The denomination mix depends on the filling level of the individual cash units, i.e. the
cash units are emptied evenly.
Biggest note:
As few notes as possible are extracted from the cash units, i.e. cash units with notes
of high value are preferred.
Many cash units:
Here the objective is to use as many cash units as possible.
66%-Criterion:
Here the objective is to use as many cash units as possible. If only one note is
determined for the type of biggest note and the value of this note is more than 66% of
the required amount, this denomination mix is not used.
Procedure:
Select the "Select denomination algorithm
function.
necessary.
The algorithm that has been defined is
displayed.
"Cancel terminates the function. The
displayed denomination algorithm remains
in effect.
112
After confirmation, a list of existing

denomination algorithms is displayed.
You select the required function by
entering its number.
The setting of the new denomination

algorithm is displayed.
113
Select max. no. of retracts

The number of retracts allowed can be defined with the "Select max. no.of retracts
function.

This function is only available on CSCs which have the retract feature.
Procedure:
Select the "Max. no. of retracts function.
if necessary.
The max. number of retracts allowed is
displayed.
Depending on the current setting '0', 'DEF',
'MAX' or the entered number is displayed.
"Cancel terminates the function. The max. number of retracts allowed remains in
effect.
After confirmation a list to define the max.
number of retracts is displayed.
You select the max. number of retracts by
114
The following settings can be selected:

No retracts (0)
No retracts are allowed.
Defined retracts (DEF)
Exactly two retracts are allowed. The cash that is drawn in with the first retract is
transported to the retract bin of the retract/reject cash unit. The cash that is drawn in
with the second retract stays in the stacker. This means that it is possible to establish
how much money was retracted for each transaction. The retract lock is set.
Maximum retracts (MAX)
Up to 99 retracts are allowed. The cash that is drawn in is transported to the retract
bin of the retract/reject cash unit. It cannot be established how much cash was
retracted for a particular transaction.
Enter number
If you select this function key, you can define the maximum possible number of
retracts ranging from 0 to 99. Contrary to Defined retracts, the "2" entered here
indicates that a maximum of 2 retracts is transported to the retract bin of the
retract/reject cash unit.
If Enter number is selected, the number of
retracts allowed has to be entered in the
following mask.
The max. number of retracts allowed is

displayed.
As an alternative '0', 'DEF', 'MAX' or the
number entered is displayed.
115
Test dispensing
Test dispensing
Notes are dispensed from each valid cash-out unit with the "Test dispensing" function and
then directly transported to the reject bin of the reject/retract cash unit.
Procedure:
Select "Test dispensing" function.
if necessary.
Dispensed notes are directly transported to
the reject bin.
"OK" terminates the function and returns to
the previous menu.
116
HW device status
HW device status
The "HW device status" displays information on the hardware of the dispenser.
Customer transactions are not terminated!
Procedure:
Select "HW device status" function.
Hardware information on the dispenser is
displayed.
The displayed information depends on the hardware equipment of the dispenser. Refer to
the CSC-W / CSC-O documentation for details on the individual status information.
The status can be displayed with a higher resolution, depending on the operator panel
installed.
117
HW cash unit status
HW cash unit status

The function "HW cash unit status" displays information on the hardware of the cash unit
chutes/cash units.
Procedure:
Select "HW cash unit status" function.
Hardware information on cash units is
displayed.
The displayed information depends on the hardware equipment and the state of the cash
unit. Refer to the CSC-W / CSC-O documentation for details on the individual status
information.
installed.
118
Display Version
Display Version
The function "Display Version" displays versions of the following software components:
WOSA/XFS BSI Release of CDM
CSCW/O Release
CNG Firmware Release
CNG Boot Release
Procedure:
Select "Display Version" function.
Versions are displayed.
The displayed information depends on the hardware equipment.

installed.
119
Coin-Out module
Coin-Out module
The "Show Coin-Out Status" function is used to give information on the status of the
Coin-Out cylinders.
A Coin-Out module includes a maximum of 6 Coin-Out cylinders.
It is not possible to retract coins which have already been dispensed. For this reason the
Coin-Out module neither has a reject nor a retract cassette.
The chassis door and the output tray cannot be monitored.
Procedure:
Select "Show status of Coin-Out module"
function.
The status of the Coin-Out cylinders is
given as shown.
The letter "H" (hopper) describes the cassette type.The following status information is
given, depending on the cassette type.
1. Column: Cassette type
2. Column: Currency
3. Column: Denomination
4. Column: Logical cash unit balance of Coin-Out cylinders
5. Column: Status of Coin-Out cylinders
120
Coin-Out module
Status of Coin-Out cylinders

Ok
The Coin-Out cylinder is operational
Def
The Coin-Out cylinder is defective
Lock
The Coin-Out cylinder is locked
<min
The number of coins in the Coin-Out cylinder is lower than or equals the
minimum number.
Empt
The Coin-Out cylinder is empty.
#1 miss
The Coin-Out cylinder in chute 1 is missing.
Show additional cassette information

A parameter can be set to show additional cassette information.
Show coin balance
Show number of coins after last filling (init. value)1
Show number of coins dispensed to the customer
Show maximum amount which can be dispensed
Only on front screen
121
Refill Coin-Out
Coin-Out module
Refill Coin-Out
The "Refill Coin-Out" function is used to fill one or several coin cylinders with coins.

For reasons of consistency the function cannot be aborted once a cassette has
been removed.
Only operational or empty coin cylinders (e.g. coin cylinder status "ok" or
"<min", but not "new!) can be selected.
Procedure:
Select "Refill Coin-Out module" function.
Synchronize with customer application, if
necessary.
The current contents1 of the coin cylinders
are displayed.
The coin cylinders can be selected via the

number assigned.
Selected coin cylinders are marked with an
asterisk. If you wish to undo the selection,
enter the assigned number once again.The
asterisk disappears.
"Cancel" terminates the function.
122
See chapter "Show status of Coin-Out module" for current coin balance.
Coin-Out module
Refill Coin-Out
A message indicates that the selected coin

cylinders have to be filled.
After you have refilled the coin cylinders,
continue dialog with "OK".
It is not possible to monitor the coin
cylinders.
Enter counters or amount for the selected

coin cylinders (similar to cassettes).
Toggle between counters and amount with
the F1 key.
After the counters/amount have been
entered, start update of filling data.
A message indicates that the filling data
update is running.
The new filling data are displayed.
123
Empty Coin-Out
Coin-Out module
Empty Coin-Out
The "Empty Coin-Out" function is used to empty the coin cylinders one after the other.
Procedure:
Select "Empty Coin-Out module" function.
necessary.
are displayed.
124
See chapter "Show status of Coin-Out module" for current coin balance.
Coin-Out module
Empty Coin-Out
The coin cylinder to be emptied is selected

by entering the assigned number.
Empty coin cylinders cannot be selected.
A message appears indicating that the

coins are being emptied into the output
tray. This procedure will take several
seconds.
The output tray has to be emptied and put

in again after emptying has been finished.
The dialog is automatically continued after
the output tray has been put in again.
"OK" terminates the function.
125
Empty Coin-Out
Coin-Out module
After the coins have been removed the

dialog is started to empty the next coin
cylinders.
returns to the previous menu.
126
Coin-Out module
Initialize Coin-Out
Initialize Coin-Out
The "Initialize Coin-Out" function is used to modify the following data in the non-volatile
storage of a coin cylinder :
Currency
Denomination
The coin cylinders which are to be initialized have to be entered into the Coin-Out
module.
Procedure:
Select "Initialize Coin-Out module"
function.
necessary.
are displayed.
See chapt. "Show status of Coin-Out module" for current coin balance.
127
Initialize Coin-Out
Coin-Out module
Select the coin cylinder to be initialized by

entering the assigned number.
The available currencies are displayed and

can be selected via the number assigned.
"Cancel" returns to the previous menu.
If "OK" is pressed, the current value will not
be changed, provided it is contained in the
currency selection list. If not, an error
message will be given asking for a valid
currency.
The available denominations are
displayed. They can be selected via the
number assigned.
"Cancel" returns to the currency selection
mask.
If "OK" is pressed, the current value will not
be changed.
128
Coin-Out module
Initialize Coin-Out
"OK" starts the initialization process. The

updates are written into the non-volatile
storage of the cassettes. The number of
coins is set to zero.
"Cancel" terminates the function without
initialization and returns control to the
previous menu.

129
Probevereinzelung
Auszahleinheit
Test Dispense
The "Test Dispense" function is used to dispense one coin out of each coin cylinder and
to transport it to the output tray.

Dispensed coins are subtracted from the Coin-Out module balance.
The old coin balance is regained when the "Refill Coin-Out module" function is
performed.
Procedure:
Select the "Test dispensing" function.
A message is displayed indicating that the
coins will be subtracted from the coin
balance when test dispensing is
performed.
necessary.
Dispensed coins are directly transported to
the output tray.
130
Coin-Out module
Display Version
Display Version
WOSA/XFS BSI Release of Coin-Out
CSCW/O Release
CNG Boot Release
Procedure:

installed.
131
Display Version
132
Coin-In module
Show status of Coin-In module
Coin-In module
Show Coin-In Status
The "Show Coin-In Status" function is used to give information on the status of the CoinIn module.
The Coin-In module consists of a filling tray, an output box, one Coin-In cassette and a
temporary coin storage. In the latter all coins which have been identified are stored until
they are transported to the Coin-In cassette.
The safe doors are not monitored.
The following information is given in the status overview:
Status of Coin-In module / ready, not ready
Status of temporary coin storage or stacker / empty, not empty
Status of Coin-In cassette / ok, empty, full, nearly full, locked, missing, defective
Overall number of coins paid into the Coin-In cassette.
All types of coins which can be paid in, as well as the number of paid-in coins for each
coin type.
Procedure:
Select "Show status of Coin-In module"
function.
The status of the Coin-In module is given
as shown.
133
Show status of Coin-In module
Coin-In module
When using a graphic operator panel it is recommended that you use the 30 characters *
10 lines resolution.
The term "Coin-In describes the Coin-In cassette type.

Line description:
Coin-In 234 ok ( Cassette type Coin balance in cassette Status)
Status overview of the various coin types:
1. Column: Currency
2. Column: Denomination
3. Column: No. of coins inserted for each coin type
Status of Coin-In cassette

Ok
Def
Lock
Full /nearly
full
Empt
Miss
134
Coin-In cassette is operational

Coin-In cassette is defective
Coin-In cassette is locked
Coin-In cassette is full / nearly full
Coin-In cassette is empty
Coin-In cassette is missing
Coin-In module
Empty Coin-In
Empty Coin-In
The "Empty Coin-In" function is used to empty the Coin-In cassette.
The Coin-In cassette is placed behind the rear safe door and can be pulled out by a
handle after the safe door has been opened.
Procedure:
Select "Empty Coin-In module" function.
required.
The current contents of the Coin-In
cassette are displayed.
Open rear safe door, pull out Coin-In
cassette and remove coins.
Press "OK" to contiue dialog.
"Cancel" terminates the function and returns to the previous menu.
135
Empty Coin-In
Coin-In module
After you have emptied the Coin-In

cassette put it in again and close safe
door.
Press "OK" to continue dialog.
A message indicates that the counters are

updated.
The counter of the Coin-In cassette was

set to 0.
136
Coin-In module
Lock output box
Lock output box

The "Lock output box" function is used to lock the output box after the "Unlock output
box" function has been terminated.
Procedure:
Select "Lock output box" function.
Synchronize with customer application, if necessary.
Put in output box, if necessary.
Output box is locked (illumination of output box is switched off).
Function is terminated.
137
Unlock output box
Coin-In module
Unlock output box

The "Unlock output box" function is used to unlock the output box for removal.
The function can be used to remove coins from the output box or to check the output box.
The output box is placed in the lower area of the Coin-In module and looks like a sliding
box.
After the output box has been unlocked it is illuminated. After having taken the box, the
illumination is switched off.
Coins which could not be identified during a cash-in transaction are transported to the
output box.
Procedure:
Select "Unlock output box" function.
required.
After the output box has been illuminated
you can remove it, empty it and put it in
again.
138
Coin-In module
Test Coin-In
Test Coin-In
The "Test Coin-In" function is used to check the transport paths, filling tray, output box,
coin identification module and the temporary coin storage.
Paid-in coins which have been identified by the coin identification module are transported
to the temporary coin storage. The counters are displayed and then the coins are
transported to the output box. The coins are not paid into the Coin-In cassette as this
would change the coin balance.
Coins which could not be identified are directly transported to the output box.
When the test Coin-In function is selected, the filling tray is illuminated. It has to be
opened manually, the coins have to be inserted and it has to be closed again manually.
Procedure:
Select "Test Coin-In" function.
required.
Open illuminated filling tray manually,
insert coins and close it again.
Continue dialog with "OK".
A message indicates that the coins are

being identified.
139
Test Coin-In
Coin-In module
The currency, denomination and the

counters of the identified coins are
displayed.
Press "OK" to transport the coins to the
output box.
Empty output box and reinsert it.

140
Coin-In module
Display Version
Display Version
WOSA/XFS BSI Release of Coin-In
CSCW/O Release
CNG Boot Release
Procedure:

installed.
141
Overview
Encrypting PIN pad functions
Encrypting PIN pad (EEP) functions

Overview
Three procedures are available to enter keys ( 8 bytes / 16 characters) into the EEP.
Standard procedure
Enables initialization of the EEP as well as the manual input of keys, either encrypted
or in plain text.
IBM procedure
Enables initialization of the EEP as well as the manual input of the IBM keys master
key, initial master key and key exchange key. The keys are made available in an
encrypted form in two halfs.
Admi system
EPPs and keys are centrally administered on an administration system. On this
administration system ID cards to initialize an EPP are created as well as key files.
SOP supports the initialization via ID card as well as the loading of keys from a file.
The following EEP functions exist:

General functions
Configure EPP
Show EPP status
Standard procedure (alternativ)
Initialize EPP
Update key table
142
Encrypting PIN pad functions
Overview
IBM procedure (alternativ)

Initialize EPP
Enter master key
Enter initial master key
Enter key exchange key
Admi system (alternativ)
Initialize via ID card
Load EPP
143
Show EPP status
EPP
Show EPP status

Current information on the Encrypting PIN pad (EPP) is displayed with the "Show EPP
status" function.
Procedure:
Select the "Show EPP status" function.
PIN pad status ("PIN pad ready / not
ready")
EPP status ("EPP ready / initialized / not
initialized")
List of all keys including
>key name<
>PIN< , if PIN key
key status ("loaded / not loaded)
144
EPP
Configure EPP
Configure EPP
The "Configure EPP" function is used to define the keys which are loaded into the EPP.

This function can only be performed at the customer screen.
This function can only be performed when a PC keyboard is connected.
Procedure:
Enter "0" to switch to the customer display for the rest of the dialog.
Synchronization with the customer application takes place.
Select the "Configure EPP" function.
145
Configure EPP
EPP
The following information is displayed for the current keys:

Key name
Type:
PIN
Nothing
PIN key
Non-PIN key
Position:
1-32
35-128
Positions for PIN keys

Positions for non-PIN keys
The positions 33 and 34 are reserved for the system keys.
The following functions can be selected via the function keys on the left:
New
Change type
Change position
Delete
New
A new key name can be defined with the "New" function. The key name has a length
of up to 12 characters, alphanumeric.
When you confirm the entry, the key is given the next free position for a non-PIN key
and is included in the key table shown on the screen. The program returns to the
function selection.
Change type
Use the scrolling keys to select a key. The "Change type" function is used to change
the key type in the table. The next free key position corresponding to the type of key is
automatically assigned.
Change position
Since keys are selected via their names, the position which has been given automatically
need not be changed. However, if key files created on an administration system have to
be loaded, the key positions have to be assigned explicitly to the key names, because the
administration only knows key positions.
146
EPP
Configure EPP
Use the scrolling keys to select the key whose position you want to change. Then
choose the "Change position" function and define a new key position. The key position
has to be entered as three digits. You can only define key positions which have been
assigned to the type of key in question.
"OK" stores the key position in the table that is shown on the screen.
"Cancel" terminates the function without updating the key position.
Delete
Use the scrolling keys to select the key to be deleted. Then choose the "Delete"
function and the key is removed from the key table that is shown on the screen.
Finally, "OK" stores the changes in the key table and returns control to the previous
menu.
"Cancel" terminates the function without updating the key table. The message
"Configuration not updated" is displayed and control returns to the previous menu.
147
Initialize EPP
EPP
Initialize EPP
The "Initialize EPP" function is used to initialize the EPP especially for manual input of
keys. The EPP ID and the transport key of the EPP are generated. All keys stored in the
EPP are deleted.

This function must not be used if keys are to be loaded subsequently which
have been transport-encrypted by the central administration system.
Chip card keys which have possibly been loaded are not affected!
Procedure:
Select the "Initialize "EPP" function.
if necessary.
The initialization process deletes all keys
that are stored except for the chip card
keys. To be on the safe side, the program
therefore asks you whether you really want
to initialize the EPP.
"OK" initializes the EPP, generating the
EPP ID and the transport key in the
process.
148
EPP
Initialize EPP
A message indicates the completion of the

function.
149
Update key table
EPP
Update key table

The "Update key table" function is used to define for each key whether it is to be used
as a plain text key,
as a transport-encrypted key or
not at all
in the "Update EPP individually" and "Update EPP sequentially" functions. The key must
have been configured with the "Configure EPP" function.
Procedure:
Select the "Update key table" function.
A message is displayed with information on
the selection procedure.
All keys and the current input mode are

displayed.
Use the scrolling keys to select the keys
that need to be changed
(>> character). Enter "1" to select the input
mode for the key. The following settings
are possible:
NO ENTRY
PLAIN TEXT
ENCRYPTED
"OK" stores the changes and returns control to the previous menu.
"Cancel" terminates the function without updating the key table and returns control to
the previous menu.
150
EPP

All keys can be entered manually with the "Update EPP individually" function. The keys
which have to be updated are selected from a list. Only those keys are offered for
selection which are used as "PLAIN TEXT" or "ENCRYPTED" defined via the "Update
key table" function.
For reasons of security the keys are entered in two halves which can be transported and
administered separately from each other.
Following is a description of how to set a plain text key and a transport-encrypted key.
Steps to enter a plain text key:
Enter the first half of the plain text key

Reenter the first half to verify it
Enter the second half of the plain text key1
Reenter the second half to verify it
Steps to input a transport-encrypted key:

Enter the first half of the transport key
Enter the second half of the transport key1
Enter the first half of the transport-encrypted key
Enter the second half of the transport-encrypted key1
If you wish this has to be done by a second user.
151
EPP
All keys have exactly 16 alphanumeric characters (digits 0-9 and letters A-F). The entry is
done hidden, i.e. each character is represented by an asterisk.
If the verifying input does not match the first input, an error message is displayed. This
message has to be confirmed and the verifying input has to be repeated. When the entry
has been terminated, the key is loaded into the EPP.
The current key entry can be terminated with "Cancel". The program returns control to the
previous menu.
Procedure:
Select the "Update EPP individually"
function.
if necessary.
A message is given on how to select the
keys.
A list of all keys that can be updated is

displayed.
Select a key using the scrolling keys
Select the line by entering "1". The line is
flagged with an asterisk. The line is
deselected by entering "1" again.
"OK" starts the entering procedure for the
selected keys.
152
EPP
Input of a plain text key:

Enter the first half of the plain text key.
Reenter the first half of the plain text key.
Enter the second half of the plain text key.
153
EPP
Reenter the second half of the plain text

key.
When the last input has been confirmed,

the key is loaded into the EPP.
The program indicates that the key has

been loaded correctly.
The next key can be entered when you
have confirmed this.This function has to be
repeated until all keys have been entered.
Then the function is terminated and control
is returned to the previous menu.
154
EPP
Input of a transport-encrypted key:

Enter the first half of the transport key.
Reenter the first half of the transport key.
Enter the second half of the transport key.
155
EPP
Reenter the second half of the transport

key.
Enter the first half of the transportencrypted key.
Reenter the first half of the transportencrypted key.
156
EPP
Enter the second half of the transportencrypted key.
Reenter the second half of the transportencrypted key.
When the last input has been confirmed,

the key is loaded into the EPP.
157
EPP

The next key can be entered when you
have confirmed this.The function has to be
repeated until all keys have been entered.
Then the function is terminated and control
is returned to the previous menu.
158
EPP

The "Update EPP sequentially" function is used to enter all user keys sequentially. Those
keys are offered for entry in alphabetical order which have been definded as "PLAIN
TEXT" or "ENCRYPTED" via the "Update key table" function.

For the key entry procedure refer to the "Update EPP individually" function.
Procedure:
Select the "Update EPP sequentially" function.
The keys are processed as selected and configured in the key table. For the other
steps see the "Update EPP individually" function.
159
EPP

The initial master key (IMKEY) is entered with the "Enter initial master key" function,
provided the IMKEY has been configured. The key is entered in two halfs of 16
characters each. The entry is done hidden. Each input is represented by an asterisk.
When the initial master key has been loaded into the EPP a check code is created and
displayed.

Pay attention to the key allocation described below if the key is entered via PIN
pad on the customer screen!
If the key is entered via PIN pad on the customer

screen, the characters A-F can directly be entered
via the function keys.
Procedure:
Select the "Enter initial master key"
function.
if necessary.
Enter first half of the key (16 characters).
160
EPP
Enter second half of the key (16

characters).
The key is loaded into the EPP after

confirmation of the last entry.

161
EPP
The check code is displayed.

162
EPP
Enter master key
Enter master key

The master key (KMKEY) can be entered manually with the "Enter master key" function,
provided the KMKEY has been configured. The key is entered in two halves of 16
characters each. Afterwards a check code is displayed.

For the key entry procedure refer to the "Enter initial master key" function.
Procedure:
Select "Enter master key" function.
For the other steps refer to the "Enter initial master key" function.
163
EPP

The "Enter key exchange key" function is used to enter the key exchange key (KXKEY)
manually, provided the KXKEY has been configured. The key is entered in two halves of
16 characters each. Afterwards a check code is displayed.

For the key entry procedure refer to the "Enter initial master key" function.
Procedure:
Select "Enter key exchange key" function.
For the other steps refer to the "Enter initial master key" function.
164
EPP
Initialize EPP via ID card
Initialize EPP via ID card

The "Initialize EPP via ID card" function is used to initialize the EPP with an EPP ID card
which has been created on an administration system (with the ADMIN-KEY tool). The
EPP ID and the transport key are stored into the EPP in this process. Initializing the EPP
with this function is a prerequisite for transferring keys.
Owing to the sensitive nature of its contents the EPP ID card must be handled with
particular care and be kept at a safe place.

This function can only be called from the customer display.
If the EPP ID card is not entered within a specified time, a message is
displayed and the function is terminated when this has been confirmed.
Procedure:
Enter "0" to switch to the customer display for the rest of the dialog.
Log in again at the customer display.
Select the "Initialize EPP via ID card" function.
You are prompted to insert the EPP ID card in the ID card unit. The card is drawn in,
read and ejected again.
The following conditions apply:
If either the ID card unit or the EPP is not ready, or if an ID card is jammed in the ID
card unit, then a message is displayed and the function is terminated when you
confirm it.
If an ID card is in the ID card unit but not jammed, then a message is displayed, the ID
card is output on the customer side and the function is continued with the card input
phase.
If an incorrect ID card is entered (no EPP ID and/or transport key), then a message is
displayed and the function is terminated when you confirm it.
The EPP is initialized when the EPP ID card has been output and removed. The EPP
ID and the transport key are stored in the EPP.
A message is displayed to show that initialization has been completed successfully.
165
Load EPP
EPP
Load EPP
The "Load EPP" function reads all user keys from a key file (ADM*.TRD) and writes them
into the EPP. This file must have been created beforehand on an administration system
(ADMIN-KEY tool) and have been copied to a diskette or the root directory C:\ of the hard
disk. The EPP must have been initialized with the "Initialize EPP via ID card" function.
If the user key table is not available on the diskette or hard disk, or if it is empty or
inconsistent, a message is displayed and the function is terminated when you cnfirm it.
If the user key table contains a key that has not been configured (i.e. whose key position
has not been entered; see "Configure EPP" function, "Change key position"), a
corresponding message is displayed.
Procedure:
Select the "Load EPP" function.
if necessary.
You can choose whether keys are to be
loaded from diskette or hard disk.
166
EPP
Load EPP
Loading from hard disk

Loading from hard disk is started by
entering a "1".
The key that has been loaded is displayed.
If a key has not been configured it cannot

be loaded.
"Cancel" terminates the function, "OK"
continues it.
When the last key has been loaded the
function is terminated and control returns
167
Load EPP
EPP
Loading from diskette

Loading from diskette is started by entering
"2".
It may be necessary to open a door in
order to insert the diskette in the drive. You
are prompted to insert the diskette.
When the diskette has been inserted and

the message confirmed, the keys are
loaded from the key table on the diskette
into the EPP.
The key that has been loaded is displayed.
168
EPP
Load EPP
If a key has not been configured, it cannot

be loaded. This is indicated as shown.
"Cancel" terminates the function, "OK"
continues it.
When the last key has been loaded, the
function is terminated and control returns
The diskette has to be removed.

169
Show deposit status
Deposit
Deposit
Show deposit status
The "Show deposit status" function gives information on the status of the device itself and
the corresponding components like container, envelope supply, dispenser, transport,
shutter and printer.
Procedure:
Select the "Show deposit status" function.
Deposit status information is displayed.
Alternative texts
Depending on the deposit module status the following status texts can be displayed in
various combinations.
170
Deposit status ("ready", "not ready", "active", "defective", "offline", missing)

Number of deposits ("Number of deposits: n)
Container status ("not ready", "full", "high", "missing")
Envelope supply status ("not ready", "empty", "low", missing, unlocked)
Dispenser status ("not ready", "unknown")
Transport status ("not clear", "unknown")
Shutter status ("jammed", open, "unknown")
Printer status ("not ready", "unknown")
Deposit
Empty deposit
Empty deposit container

The "Empty deposit container" function is used to remove the deposits from the deposit
container.

Whenever deposits are taken, all of them must be removed!
Procedure:
Select "Empty deposit container function".
necessary.
Open the safe door if necessary.
Afterwards the deposit container has to be
removed, all deposits must be taken, and
the container has to be reinserted again.
If no deposits are in the container, the
message "Container is empty" is displayed
and the function is terminated.
After the deposits have been taken it is
checked whether the deposit container has
been reinserted. If this is not the case, a
171
Empty deposit
Deposit
After successfully clearing the container

the deposit counter is set to 0 and a
corresponding message is given.
172
Deposit
Check deposit transport
Clear deposit transport

An automatic self-check of the depository's transport way is done by this function. All
things (e.g. envelopes) which are on the transport way are moved into the deposit
container. If this is not possible the jam has to be removed manually.
Procedure:
Select the "Clear deposit transport"
function.
if necessary.
If the deposit container is missing or full,
you are prompted to insert the container or
to perform the function "Empty deposit".
The current state is displayed before the

automatic check will be executed.
The state of each part of the transport
mechanism (i.e. transport belt, dispenser
and shutter) is shown either with OK or
with ERROR. "OK" starts the function.
173
Check deposit transport
Deposit
If an error occurs during transport check,

the function is terminated with an
appropriate error message. The error may
either be due to a transport jam or to the
fact that the shutter has not been closed.
After transport check has been

successfully completed, an appropriate
174
Scanner
Show scanner status
Scanner
Show scanner status
The "Show scanner status" function gives information on the status of the scanner and
the associated retract bin.
Procedure:
Select "Show scanner status" function.
The status dialog is displayed as shown.
Alternative texts
Depending on the scanner state the following status texts can be displayed in various
combinations.
Scanner status ("ready", "not ready", "active", "defective", "offline")

Document status ("Document in device", "Document jammed")
Status of retract bin ("Retract bin full")
Number of retracted documents in the scanners retract bin ("Retracted Docs.: n")
175
Remove retracted documents
Scanner

The "Remove retracted documents" function is used to remove retracted documents from
the scanners retract bin.

Whenever documents are removed, all of them must be removed!
Procedure:
Select the "Remove retracted documents"
function. The number of documents that
has been retracted is displayed.
If no documents have been retracted, the
program displays the message "No
retracted documents". "OK" terminates the
function and returns control to the previous
menu.

documents, the counter for the retracted
documents is set to 0.
176
Printer
Show printer status
Printer
Show printer status
The "Show printer status" function gives information on the status of the printer and the
associated retract bin.
Procedure:
Select the "Show printer status" function.
The displayed status dialog is shown.
Alternative texts
Depending on the printer state the following status texts can be displayed in various
combinations.
Printer status ("ready", "not ready", "active", "defective", "offline")

Paper status (low, empty)
Toner status (low, empty)
Document status ("Document in device", "Document jammed")
Status of retract bin ("Retract bin full")
Number of retracted documents in the printers retract bin ("Retracted Docs.: n")
177
Printer

The "Remove retracted documents" function is used to remove retracted documents from
the printers retract bin.

Whenever documents are removed, all of them must be removed!
Procedure:
Select the "Remove retracted documents"
function. The number of documents that
has been retracted is displayed.
If no documents have been retracted, the
program displays the message "No
retracted documents".

documents, the counter for the retracted
documents is set to 0.
178
Panel Protection Door (PPD)
Show PPD status

Show PPD status
The "Show PPD status" function displays the status of the Panel Protection Door (PPD),
the current position of the door and the position of the PPD at system start.
Procedure:
Select "Show PPD status" function.
The PPD status is displayed as shown. It
gives information on the operational status,
the current position and the position at
system start.
Alternative texts
Depending on the status of the Panel Protection Door (PPD) the following status texts
can be displayed in various combinations.
PPD "ready", "not ready", "moving", "defective"
PPD "open", "closed"
At system start PPD is "open", "closed", "unchanged"
179
Move PPD
Move PPD
The "Move PPD" function is used to test whether the Panel Protection Door is working
properly.
The following commands can be executed:
Open
Position 1 (service position)
Position 2 (customer position)
Close
The following conditions apply:

If the function is performed on the customer display, then "Close" is followed by
opening to position1 in order to ensure that SOP can still be accessed.
The PPD is closed when the function is terminated.
Procedure:
Select the "Move PPD" function.
if necessary.
You can start a function by entering the
number that is assigned to it.The door is
moved to the required position. If the door
is already in the selected position, it does
not move.
180
Administration
Change password
Administration
Change password
The "Change password" function enables a user to modify his password.
Procedure:
Select the "Change password" function.
Enter your old password.
If "Password old" does not match the
active password, the message "Old
password not correct repeat entries" is
displayed.
Then you can enter a new password.
The new password must be confirmed by a second entry.
The function keys "F2" and "F3" can be used to navigate within the input fields.
Pressing "OK" on the last field releases the data. Pressing "OK" on the other two fields
brings the cursor to the next input field.
181
Change password
Administration
If all entries are correct, the user will get an

appropriate message.
182
Administration
Administer profiles
Administer profiles
The function "Administer profiles" is used to create, change and delete the existing user
profiles. Since a user need not have or is not allowed to have access to all functions, the
profiles allow or lock functions.
A predefined superuser profile is shipped with the software. The superuser has the right
to access all functions in the component view.
Procedure:
Select the "Administer profile" function:
The existing user profiles are displayed. They are numbered when they are created.
You use this number to assign the profile to a user in the "Administer user" function.
183
Administer profiles
Administration
The following functions can be started via the function keys on the left:
Create profile
Change profile
Delete profile
Create profile
When you select the "Create profile" function you can define a new user profile name.
For this purpose an additional input field is displayed in the lower area of the dialog.
The user profile name has a maximum length of 20 alphanumeric characters.
"Correct" deletes the characters that have been entered and places the cursor at the
beginning of the field.
"OK" stores the new profile and returns control to the "Administer profiles" menu.
"Cancel" terminates the function without making any changes and returns control to
the "Administer profiles" menu.
Change profile
To change a profile use the scrolling keys to select the required profile. Then press the
"Change profile" function key to change the selected profile. The list of existing
functions can be displayed in the function view as well as in the component view.
These two views correspond to the views described in the "Structure of the SOP user
interface" chapter. However, the setting in the "Change profile" function does not define
the menu structure the user works with later on. The only thing that is defined here is the
structure in which the functions are arranged in the "Change profile" function.
The view that is in effect is indicated in the message box (e.g. "Function view is enabled.
Press "OK" for component view"). "OK" changes the view, "Cancel" retains the current
view. In both cases the menu of available functions is displayed.
To select the allowed SOP functions, the existing functions are displayed on the function
keys on the left in accordance with the view that has been set.
The following applies:
Green font:
Function allowed
Red font:
Function not allowed
Blue font
Menu item or function with subfunctions
184
Administration
Administer profiles
Pressing a function key allows or disallows access to the function (toggling between
green and red) or calls the next menu level.
You quit this function with "Cancel profile" or "Save profile" and the changes are
rejected or kept respectively. In both cases control returns to the "Administer profile"
menu.
Delete profile
To delete a profile, use the scrolling keys to select the required one. When you press
the "Delete profile" function key, the program deletes the profile in question without
asking whether you really want to do so. Control returns to the "Administer profiles"
menu.
185
Administer users
Administration
Administer users
The "Administer users" function is used to administer users who are allowed to handle
SOP. The administration includes creating, changing and deleting users. The view in
which the user is offered the menu can be defined as well.
A predefined user, the superuser, is shipped with the software.
Procedure:
Select the "Administer Users" function.
The program displays the users that have been defined and the view in which the
users can handle the SOP menu (refer to the "Structure of the SOP user interface"
chapter).
186
Administration
Administer users
Create user
Select the "Create user" function:
The following data can be entered for the user selected:
Name under which the user can be found in the user table (12
alphanumeric characters).
Identifier
to be entered for the identification process (8 digits).
Login
Must be defined if access control is enabled.
Password to be entered for the identification process (8
Password
digits). Need not be defined even if access control is enabled.
Assigned user profile number (2 digits).
Profile
Users language
Language
(3 letters), GER=German, ENG=English
Language selection Determines whether the language selection dialog is to be
presented to the user in the identification process (Y/N)
Name
187
Administer users
Rights
(Copy files)
Administration
The function "Copy files" is used to copy files.The files to be

copied are specified in the command file sopcopy.txt (refer to
appendix A for the structure of this file). The source and
destination can be a diskette (drive A:) or the hard disk. It is
also possible to start programs for post processing via the
"run" command. "Rights" determines whether a user is
allowed to read, write or execute files.
Read from system to diskette
Write from diskette to hard disk
Execute Execute a program via the "run" command.
The user ID and the login must be unique. The password is concealed when it is entered,
i.e. an asterisk is displayed whenever a character is typed.
Language and language selection are modified via the function keys on the left "Change
language" and "Change language selection" (toggle mode).
the "Administer users" menu.
"OK" stores the new user data and returns control to the "Administer users" menu.
Change view
To switch the user's view (function or component view) and thus change the structure of
his or her SOP menu, use the scrolling keys to select the required user. Then press the
"Change view" function key and change the view that is assigned to the user. In addition
to the standard views (function and component view) an individual menu can be
displayed, provided it has been configured.
Change user
To change the details of a user, use the scrolling keys to select the required user. Then
press the "Change user" function key and change the following data as applicable:
188
Password
Profile
Language
Language selection
Administration
Administer users
The current entries apart from the password are displayed. Use the scrolling keys to
move the cursor to the required input field. Then you can make the necessary changes.
The format of the inputs and any checks that need to be carried out are the same as
described in the "Create user" section.
the "Administer users" menu.
"OK" stores the new user data and returns control to the "Administer users" menu.
Delete user
To delete a user use the scrolling keys to select the required user. Then press the "Delete
user" function key. The program deletes the selected user without asking whether you
really want to do so.
The superuser cannot be deleted.
189
Enable/disable access control
Administration
Enable/disable access control

The "Enable/disable access control" function indicates whether SOPs access control
option has been enabled or disabled.

If access control has been disabled, the superuser is automatically logged on
when starting SOP and his menu is displayed.
Procedure:
Select the "(En)Disable access control"
function.
This function indicates whether SOPs
access control option has been enabled or
disabled.
Here the access control option has been
disabled.
"OK" changes the current setting. "Cancel" terminates the function without changing
the current setting and returns control to the previous menu.
Press "OK" to change the current setting.
The new setting is displayed.
"OK" returns control to the previous menu.
190
Diagnostics
Show diagnostics
Diagnostics
Show diagnostics
All software modules which are used on the self service device write occurring errors into
the error log. The function "Show diagnostics" is used to show these errors on the
operator panel or on the customer screen. In most cases the entries are technicaloriented and serve the field engineers as a basis for problem analysis.
Procedure:
Select the "Show diagnostics" function.
You will get a list of errors written into the
error log.
If the operator panel has a resolution of 6 *
20, each entry has two lines containing
date, time, software component and error
class.
Usually the error log covers more than one page. You can navigate within the entry
using the "scrolling forward" and "scrolling backward" keys.
As an alternative the graphic operator panel offers a resolution of 12 * 40. Filter settings
control the entries which are shown in the "Show diagnostics" function as well as the
sequence in which they are shown (see "Set filter" function).
By default the sequence in which the entries are shown depends on when they have
been entered, i.e. the entries which have been entered last are shown first.
191
Show diagnostics
Diagnostics
In the preceding dialog you have to enter

the digits 1 or 2 (current no. of entry) to get
detailed information on the entry.
Detailed information on the entry is shown.
Format and contents are defined by the
various product groups.
Hardware driver errors are given priority.

control to the "Error log overview".
192
Diagnostics
Set filter
Set filter
The "Set filter" function is used to control the entry within the "Show diagnostics" function.
When SOP is started no filters are set by default and the latest error log entry is shown.
Procedure:
Select the "Set filter" function.
Within a dialog you can determine the
intervals for date and time. Modules can be
selected and the sequence of entries is
determined.
"Cancel" terminates the function without modifying the filters.

With the "Scrolling forward" key you can position to the next page. Here you have the
"Delete filter" function which is used to set back filters.
193
Set filter
Diagnostics
Start / end date

Select the filter function "Start / end date".
You will get the current values and the
cursor is placed in the "Start date" field.
The entered date is checked for validity,
except for the entry "00/00/00". This entry
indicates that the start or end date have
not been assigned.
Start / end time

Select the filter function "Start / end time".
You will get the current values. The cursor
is placed in the "Start time" field.
The entered time is checked for validity,
except for the entry "00:00". This entry
indicates that start or end time have not
been assigned.
A link between start time and start date or end time and end date is not
possible, i.e. a link from 01.07.99 12:00 to 02.07.99 13:00 is not possible.
Entering this date and time offers you entries which have been placed on the
01.07.99 and on the 02.07.99 between 12:00 and 13:00 o'clock.
"OK" terminates the function and returns control to the "Set filter" function.
"Cancel" terminates the function without modifying the filter and returns control to the
"Set filter" function.
194
Diagnostics
Set filter
Enter modulId
Select the filter function "Enter modulId".
Enter modulld. The modullds are given in
the respective product descriptions.
control to the "Set filter" function.
"Cancel" terminates the function without modifying the filter and returns control to the
"Set filter" function.
Determine start
Select the filter function "Determine start".
The current setting is shown.
"OK" switches the setting and returns to
the "Set filter" function.
Latest Oldest
Oldest Latest
"Cancel" terminates the function without
modifying the filter and returns control to
the "Set filter" function.
195
Abkrzungen
Abbreviations
196
CDM
Cash Dispenser Module
CIM86
ID Card Unit Security Module
CSC
Customer Service Center
EDM
Encryption/Decryption Module
EPP
Encrypting PIN pad
EPP-ID
EPP Identification Number
IDCU
ID Card Unit
PIN
Personal Identification Number
PPD
SOP
Service & Operating
Glossary
Glossary
administration system
central key administration system
cash unit table
table containing the valid cash unit numbers
component
generally a hardware component of the Customer

Service Center
customer
person utilizing the services of the Customer

Service Center
customer application
application running on the Customer Service

Center and visible to the customer
customer display
standard display of the Customer Service Center
default table
table for updating the filling data in the "Default

Exchange" function
encrypting PIN pad
security module containing the encryption and

decryption keys
encrypting PIN pad ID card
ID card storing the EPP ID and EPP-internal

transport keys to initialize the EPP
encryption/decryption module
security module containing the keys for encryption

and decryption
key table
table specifying for each user key whether it is

allowed to be used as a plain text key or transportencrypted key for manual input, or not at all
operator panel
special SOP operating unit
shield on the front of the Customer Service Center

to protect the customer display and PIN pad
reject
to retain cash that has not been made accessible

to the customer
retract
to retain cash that has been made accessible to

the customer but has not been taken
shutter
mechanism to shut the cash-out unit
197
Glossary
198
user
member of branch staff entrusted with looking after

the Customer Service Center
user card
ID card used to identify a SOP user
user table
table containing the user ID, any password, the

view of the SOP, assigned activity characteristics
and functions for every SOP user
Appendix
Structure of the sopcopy.txt command file
Appendix
Command file on diskette
The command file sopcopy.txt must be stored in the root directory on the diskette. It is in
ASCII format, and each line constitutes a copy command. Apart from the copy function
program files can also be executed (e.g. post processing of copied files). If this is
requested, enter the "run" command instead of the destination drive/destination
directory.
A copy command has the following structure:
<FileName><Delimiter><SourceDrive><SourceDirectory><Delimiter><DestinationDrive>
<DestinationDirectory><CRLF>
Entry
Meaning
Range
FileName
Valid file name
Delimiter
Blank
Acc. to operating system

(pattern such as "*.*" or
"*.BMP" are supported as
well)
X'20'
SourceDrive
Valid drive letter
A: C: ...
SourceDirectory
Valid path name with a leading

backslash "\"
(e.g. \)
199
Appendix
Delimiter
Blank
X'20'
DestinationDrive
Valid drive letter
A: C: ...
(run to start the source
program)
DestinationDirectory Valid path name with leading

backslash "\"
(z.B. \PROSOP\CONF)
CRLF
Carriage Return Line Feed
X'0D0A'
Command file on hard disk

The command file sopcopy.txt must be stored in the directory that is named <SOPInstallationDirectory>\CONF. It is in ASCII format and each line constitutes a copy
command.
The execution of program files as described in chapter "Command file on diskette" is
supported as well. If this is requested, enter the "run" command instead of the
destination drive/destination directory.
A copy command has the following structure:
<Menutext><Delimiter><FileName><Delimiter><SourceDrive><SourceDirectory>
<Delimiter><DestinationDrive><DestinationDirectory><CRLF>
200
Entry
Meaning
Range
MenuText
Text to be displayed in the menu
Delimiter
Blank
max. 17 characters
without blanks
X'20'
FileName
Valid file name
Delimiter
Blank

(Pattern such as "*.*" or
"*.BMP" are supported as
well)
X'20'
SourceDrive
Valid drive letter
A: C: ...
Appendix
SourceDirectory
Delimiter
Valid path name with a leading

backslash "\"
(e.g. \)
Blank
DestinationDrive
Valid drive letter
DestinationDirectory Valid path name with a leading

backslash "\"
(z.B. \PROSOP\CONF)
CRLF
Carriage Return Line Feed
X'20'
A: C: ...
(run to start the source
program)
X'0D0A'
201
Description of SOP parameters
Appendix

This chapter describes the SOP parameters which can be adapted to hardware
requirements or customer requests using the PARAC tool. The file SOP.INI (OS/2) and
the registry (WINNT) respectively contains additional internal parameters (e.g. texts)
which cannot be changed with the PARAC tool but only with the configuration tool of
SOP.
Parameter
[Range] Name
Type
Admissible values
Default
[STARTUP]
MODE
C
MO, PM
MO
Mode in which SOP runs after the start:
MO SOP starts in monitoring mode (SOP taster, OPL keyboard, SYNC service, device
doors)
PM SOP is directly activated on front screen
LOGIN
C
Y, N
Y
Indicates whether a user has to log on to the system(Y) or not (N) after SOP has been activated
CUSTOMER_DISPLAY
C
OP, PM
PM
Indicates whether the customer screen is an operator panel or a VGA monitor:
OP Operator panel
PM front screen (presentation manager)
SYNCHRONISEIMMEDIATE
C
Y, N
N
SOP can be performed in parallel to the application, provided the transactions need no
synchronisation with the application. If parallel operation is rejected, the application can be
taken out of service directly after the login.
HAS_PM_WINDOWS_MONITOR
C
Y, N
Indicates whether the system has a VGA monitor.
ACCESS_VIA_DEVICEDOORS
C
Y, N
N
Indicates whether SOP has to be activated directly after a device door has been opened.
[STATUS_OVERVIEW]
DEVICE_SEQUENCE
[a-z]
csc rep cas cdm idc epp

dep prp prd prr prj scn
ppd dor
Defines the sequence in which the components are displayed in the status overview function.
DEVICES_TO_OMIT
C
[a-z]
Defines the components the status of which is not indicated in the status overview function.
202
Appendix
Parameter
[Range] Name
Type
Admissible values
Default
[TIMER]
INACTIVE_TIMEOUT
I
0, 60 bis 600
120
Number of seconds after the expiry of which (due to inactivity of user) SOP switches to the
monitoring mode. The timer is not valid within functions but only on menu level.
0 no time monitoring
LOGIN_TIMEOUT
I
0, 60 bis 600
120
Same meaning as INACTIVE_TIMEOUT. However, the timer is only in effect during the login.
0 no time monitoring
[DOORS]
MONITOR_ACTIVE
C
Y, N
Y
Indicates whether the device door (not the safe door) is monitored within functions or when
exiting SOP (Y) or not (N). The safe door is always monitored within functions and when a user
exits SOP!
MONITOR_ON_TIMEOUT
C
Y, N
Y
Indicates whether device door monitoring (except for safe door) is active when exiting SOP due
to user's inactivity (Y) or not (N).
IDCU
REAR_TOP
#NO
REAR_BOTTOM
FRONT_TOP
FRONT_BOTTOM
#NO
Indicates the door behind which the ID card unit is installed. The corresponding door is
monitored within functions which require access to the IDCU. (Only relevant if
MONITOR_ACTIVE=Y)
#NO no door monitoring
PC
C
see IDCU
Indicates the door behind which the PC is installed.
See IDCU
#NO
PTR
C
see IDCU
Indicates the door behind which the printer is installed.
See IDCU
#NO
SCN
C
See IDCU
Indicates the door behind which the scanner is installed.
See IDCU
#NO
203
Parameter
[Range] Name
Appendix
Type
Admissible values
Default
[LANGUAGE]
DEFAULT
[A-Z]
GER
currently: GER, ENG
Before a user logs on to the system, all SOP texts are displayed in the language set by default.
After a user's login, the texts are displayed in the language which has been set for this user. If
the user's login has not been activated, the superuser's language applies.
SELECTION
C
Y, N
N
Indicates if the user is offered a language selection dialog after SOP has been activated. The
further handling of SOP is then done in the language selected.The parameter will only be
evaluated, if SOP is running without login (LOGIN=N). If access control is activated, the
language selection dialog will only be offered if this has been configured for the user. (see SOP
administration)
AVAILABLE
T
[A-Z]
GER:ENG
This list contains the languages which are supported by SOP (currently:: GER German; ENG
English). The language abbreviations are separated by a colon. The language selection
dialog offers only those languages which have been defined in this parameter.
[LAYOUT]
DISPLAY_KEYB_FKT_KEYS
C
Y, N
N
SOP can be operated via a normal PC keyboard. For the front screen you can configure
whether the function key names on the buttons which are left and right of the softkeys are to be
displayed.
DIRECT_FUNCTION_ACCESS
C
Y, N
N
On the front screen the SOP functions are selected via softkeys, on the operator panel via the
menu items 1-4 or 1-8 (depending on the resolution of the screen). As an alternative each
function can be selected directly entering the function number.
SOFTKEYS
[A-Z]
SNI
NCR, SNI
On NCR compatible ATMs the softkeys are placed on a lower level. This parameter is used to
adapt the front screen layout to this modified softkey arrangement.
EPP_PAGE_UP
C
Y, N
Y
Indicates whether the correction key on the PIN pad means "scrolling backward" or correction.
204
Appendix
Parameter
[Range] Name
Type
Admissible values
Default
[OPP_INPUT]
PREEMPTIVE
C
Y, N
Y
The operator panel supports preentries, i.e. the entered characters are written into a buffer. You
can configure whether to use this feature in SOP.
[MESSAGE]
STOP_APPLICATION
C
Y, N
Y
Before SOP "stops" the application you are ask whether you really intend to stop it. This security
inquiry can be activated or deactivated.
[JOURNAL]
NO_OF_DAYS
I
1,31
7
SOP writes all activities into a journal file. This parameter specifies the number of days after the
expiry of which a backup is created from the current journal. After the backup has been made, a
new journal file is created.
[CDM_INFO]
COMPLETE_CASS_EX_CHANGE
C
Y, N
N
This parameter specifies whether the user has to exchange all cash units during a complete
exchange (by default not all cash units need to be exchanged).
RELEASE_ALL_CASS
C
Y, N
N
In the function "Release cash units" you can define whether all cash units are basically released
or whether you can chose from.
VIEW_CASS_STATUS_EX
C
Y, N
N
By default the logical cash unit balance (including the rejected notes) is displayed in all cash
unit functions. For more detailed information the parameter has to be set to "Y".
TEST_DISPENSE
C
Y, N
Y
When the cash unit functions have been terminated, you can specify whether to perform a test
dispensing to check if the cash units are ready to pay out.
EASY_CASS_EXCHANGE
C
Y, N
N
Two types of cash unit functions exist, normal and easy cash unit handling. The normal cash
unit handling is menu-driven and monitored. In the easy cash unit handling it is merely the
counters that are updated.
205
Parameter
[Range] Name
Appendix
Type
Admissible values
Default
WAITING_PERIOD
I
5,60
10
After the cash units have been inserted into the CSC a certain period of time may elapse until
the device recognizes that the cash unit is "available again". Here you can specify a certain
period of time which SOP waits before you can continue to make your entries.
DIALOG_DEFAULT_INPUT
C
C,A
C
The filling data are updated by entering the "note count" or the "amount".
DIALOG_TOGGLE_INPUT
C
Y, N
Y
In addition you can specify whether it is possible to switch from one input mode to the other
during the entry of the filling data.
PROCESS_UNCHANGED_CASSETTES
C
Y, N
N
This parameter is particularly used for the NDC/DDC emulation. Since the application releases
reentered cash units automatically with the old counters, a check upon a cash unit exchange is
not made.
OLD_COUNTERS_AS_DEFAULT_IN_ADD_CASH
C
Y, N
N
In the function "Refill cash units" you can specify whether the entered filling data are added to
the old ones.
[FORMDEFINITION_STATUS_FORM_EX]
T
20 @ 6; 30 @ 10
20 @ 6
PREFERRED_RESOLUTION
DEFAULT_RESOLUTION
The graphic operator panel allows a resolution which is higher than 20 @ 6 characters. The
DEFAULT_RESOLUTION refers to a special product (ProCash, ProPrint) and must not be
changed. The PREFERRED_RESOLUTION can be set to one of the values indicated.
Values refer to the extended status dialog.
[FORMDEFINITION_DIAG_ERROR_LIST]
T
DEFAULT_RESOLUTION
Values refer to the diagnostic entries.
20 @ 6; 40 @ 12;
40 @ 6
20 @ 6
20 @ 6; 30 @ 10;
40 @ 6
20 @ 6
[FORMDEFINITION_SELECTION_MENU]
T
DEFAULT_RESOLUTION
Values refer to the selection menu.
206
Appendix
Parameter
[Range] Name
Type
Admissible values
Default
[FIELDDEFINITION_COM_ENTER_ITEM_NO]
AUTO_END
T
YES,NO
NO
The item number selected need not be confirmed by default. If you request it, enter "YES".
[FONTS]
SOP_BUTTON
SOP_DLG_HEADER
SOP_DLG_TEXT
SOP_MSG_TEXT
SOP_REP_TEXT
SOP_STAT_DETAIL_LINE
SOP_STAT_HEADER
A-Z a-z 0-9
Helv,10,N
Helv Bold,12,N
Helv,10,N
Helv,10,N
Helv,12,N
Helv,10,N
Helv Bold,12,N
You can choose the font type for each text element of SOP.
Warning: If the font type you select is too big, the texts may overlap or are cut off.
[SERVICES_CUST]
ACTIVE
C
DLLS
C
Services according to customer requests
Y, N
A-Z a-z 0-9
Y, N
Y, N
Y, N
[SERVICES_USRX]
ACTIVE
User exit handling
[SERVICES_REP]
ACTIVE
Trouble shooting
[SERVICES_ADM]
ACTIVE
Administration
207
Parameter
[Range] Name
Appendix
Type
Admissible values
Default
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
[SERVICES_CDM]
ACTIVE
Cash dispenser module
[SERVICES_COUT]
ACTIVE
Coin out
[SERVICES_CIN]
ACTIVE
Coin in
[SERVICES_CSC]
ACTIVE
Self service device
[SERVICES_EPP]
ACTIVE
Encrypting PIN pad
[SERVICES_IDCU]
ACTIVE
ID card unit
[SERVICES_OPP]
ACTIVE
Operator panel
[SERVICES_DEP]
ACTIVE
Deposit
208
Appendix
Parameter
[Range] Name
Type
Admissible values
Default
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
Y, N
[SERVICES_SCANNER]
ACTIVE
Scanner
[SERVICES_PTRJ]
ACTIVE
Journal printer
[SERVICES_PTRP]
ACTIVE
Passbook printer
[SERVICES_PTRD]
ACTIVE
Document/statement printer
[SERVICES_PTRR]
ACTIVE
Receipt printer
[SERVICES_TRACE]
ACTIVE
Trace (TLS2 / TLSW)
[SERVICES_SMI]
ACTIVE
System Management Information
[SERVICES_SYNC]
ACTIVE
Synchronisation
209
Parameter
[Range] Name
Appendix
Type
Admissible values
Default
Y, N
[SERVICES_DIAG]
ACTIVE
Diagnostics
[WOSA_PROFILES_ATM]
XFS_NAME
C
A-Z
Logical name of WOSA cash dispenser service
ATM
[WOSA_PROFILES_DEP]
XFS_NAME
C
Logical name of WOSA deposit service
A-Z
DEP
[WOSA_PROFILES_EPP]
XFS_NAME
C
A-Z
Logical name of WOSA encrypting PIN pad service
PIN
[WOSA_PROFILES_OPP]
XFS_NAME
C
A-Z
Logical name of WOSA operator panel service
TTU
[WOSA_PROFILES_PRD]
XFS_NAME
C
A-Z
Logical name of WOSA document printer service
PRD
[WOSA_PROFILES_PRJ]
XFS_NAME
C
A-Z
Logical name of WOSA journal printer service
PRJ
[WOSA_PROFILES_PRP]
XFS_NAME
C
A-Z
Logical name of WOSA passbook printer service
210
PRP
Appendix
Parameter
[Range] Name
Type
Admissible values
Default
[WOSA_PROFILES_PRR]
XFS_NAME
C
A-Z
Logical name of WOSA receipt printer service
PRR
[WOSA_PROFILES_SIU]
XFS_NAME
C
A-Z
Logical name of WOSA special electronics service
SIU
[WOSA_PROFILES_SSI]
XFS_NAME
C
Logical name of WOSA ID card service
A-Z
SSI
[WOSA_PROFILES_SMI]
XFS_NAME
C
A-Z
Logical name of WOSA system information service
SMI
[WOSA_PROFILES_SYN]
XFS_NAME
C
A-Z
Logical name of WOSA synchronisation service
SYN
[WOSA_PROFILES_SCN]
XFS_NAME
C
Logical name of WOSA scanner service
A-Z
SCN
A-Z
COUT
A-Z
CIN
[WOSA_PROFILES_COUT]
XFS_NAME
C
Logical name of WOSA coin out service
[WOSA_PROFILES_CIN]
XFS_NAME
C
Logical name of WOSA coin in service
211

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ProSOP V3.

Structure of the SOP user interface ............................................................... 30

Display Version ........................................................................................................... 131

Abbreviations ................................................................................................ 196

Individual steps in a function

User guidance on the operator panel

Screen layout on the operator panel

User guidance on the operator panel

Function keys F1 to F4 can be allocated as follows:

= Scroll backward/one line up

= Scroll forward/one line down

User guidance on the operator panel

Meaning of function keys

User guidance on the operator panel

All data inputs, error or informational messages have to be confirmed.

User guidance on the operator panel

Input of hexadecimal numbers "A" to "F"

Some input data, such as keys, contain hexadecimal

User guidance on the graphic operator panel

User guidance on the graphic operator panel

Screen layout on the graphic operator panel

User guidance on the graphic operator panel

The function keys F1 to F4 can be allocated as follows:

= Scroll backward/one line up

= Scroll forward/one line down

User guidance on the graphic operator panel

Meaning of function keys

User guidance on the graphic operator panel

User guidance on the graphic operator panel

All data inputs, error and informational messages have to be confirmed.

User guidance on the graphic operator panel

Input of hexadecimal numbers "A" to "F"

The input is effected with the following key combinations:

User guidance on the customer screen and PIN pad

User guidance on the customer display and PIN pad

Screen layout on the customer display

The customer display has the following basic layout:

User guidance on the customer display and PIN pad

User guidance on the customer screen and PIN pad

Meaning of function keys

User guidance on the customer display and PIN pad

User guidance on the customer screen and PIN pad

All data inputs, error and informational messages have to be confirmed.

User guidance on the customer display and PIN pad

Input of hexadecimal numbers A to F

Input of alpha numeric characters

Detail information / Start SOP

Starting and user identification

Starting and user identification

Starting and user identification

User identification errors:

Synchronizing SOP and customer application

Synchronizing SOP and customer application

The customer application has precedence over SOP as far as synchronization

Synchronizing SOP and customer application

The following message is output in the

If synchronization has already been carried

Switching to the customer display automatically triggers synchronization with

Procedure on switching from the operator panel to the customer display:

The chassis doors have to be closed next.

Exiting via time monitoring

Structure of the SOP user interface

Structure of the SOP user interface

Structure of the SOP user interface