Term Project Proposal

Version 1.0

QUALITY MANAGEMENT IN
BUSINESS PROCESS
AUTOMATION (SME SECTOR)
Quality management perspective with respect to successful
Enterprises Resource Planning (ERP) implementations in Small
& Medium Enterprises (SME) sector of Pakistan.

Presented By:
Abdul Hadi Sherwani
Faisal Farooq
Mubeen Baahu
CLASS: MPM 2 C
SZABIST, ISLAMABAD

Term Project Proposal

CONTENTS
Introduction................................................................................................................ 2
Need identification for quality tools & Techniques......................................................2
Methodologies............................................................................................................ 3
References.................................................................................................................. 3

Quality Management in Business process Automation

(SME Sector)

Term Project Proposal

INTRODUCTION
Business Process Automation (BPA) is a process of managing information, data and
processes to reduce costs, resources and investment. BPA increases productivity
by automating key business processes through computing technology.
The BPA process is geared toward implementing software applications to automate
routine business tasks through initiation, execution and completion, while
achieving enterprise-wide workflow efficiency. An Enterprise Resource Planning
(ERP) system is often conceived as a BPA implementation outcome (Janalta
Interactive Inc., 2015).
The Automation of an organization seeks following step by step approach which
leads to successful implementation. It is an iterative process to be carried out
thorough out the ERP Project life cycle, which encompasses Total Quality
Management tools and techniques to be used.

Improper implementation strategy and non-conformance to the client satisfaction

leads to failure in ERP implementations. From the Process Modeling to final
automation each step must be carried out in the light of total quality management
perspective.

NEED IDENTIFICATION FOR QUALITY TOOLS & TECHNIQUES

All over the world it has been observed that automating business processes is
quite difficult and sometimes impossible if not carried out through proper industry
specific requirement and meeting them up. Most of the time business processes
vary from organization to organization.
Different processes are incorporated by proper study and quality assurance at
each step while mapping the process and the ERP system.

A study of Cost, duration, and benefit summary by Panorama Consulting Solutions has
shown following results which depict the need into the subject area so that it could be
beneficial. Although project duration and cost fluctuate from one year to the next, three points stand
out about the current data: (Panorama Consulting Solutions ERP Report, 2013)

Quality Management in Business process Automation

(SME Sector)

Term Project Proposal

Over 50 percent of projects experienced cost overruns

Over 60 percent experienced schedule overruns

Fully 60 percent of respondents received under half of the expected benefit from their ERP
implementation
This chart summarizes the top-level results:

METHODOLOGIES
We will carry out study for the quality assurance in deliver the ERP projects of SME
sector in Pakistan. There is bad suffering about the IT Industry in Pakistan, whose
one reason is no exposure to the proper insight of project quality management
perspective.
The tools for quality assurance in the ERP implementation process will be
circulating through out project life cycle. But few are the techniques that we have
in our persuasion at that will be used to evaluate the lag.

Cause-and-effect diagram (also known as the "fishbone" or Ishikawa

diagram)
Check sheet
Control chart
Stratification (alternately, flow chart or run chart)

Quality Management in Business process Automation

(SME Sector)

Term Project Proposal

REFERENCES
Janalta Interactive Inc., C. .-2. (2015, March 19). Business Process Automation
(BPA). Retrieved from techopedia:
http://www.techopedia.com/definition/671/business-process-automation-bpa
(2013). Panorama Consulting Solutions ERP Report. USA: Panorama Consulting
Solutions.

Quality Management in Business process Automation

(SME Sector)