Report on Cafeteria Of Sunway University

Authors : Naomi Nesharah

Lum Shu En

15037583
15019219

Jasmine Chin Yun Leng 15034317

Calvin Ch'ng Kai Woon 15030190
Tham See Mun

15030158

1. Introduction
1.1 Purpose of a report
The Objectives of this study case were to:
1) Find out the problems faced by Sunway students when eating at cafeteria.
2) Suggest solutions to solve those problems.

1.2 Background
Food is a necessity to mankind and thus the exsistense of cafeteria in a college is of utmost
importance. It provides a variety of foods and beverages to students and staffs of Sunway
University College (Sun-U). Cafeteria should have a clean and comfortable environment for
people to dine in besides selling foods at a reasonable price for a suitable quantity and
quality.

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1.3 Scope
The scope of the project encompasses the following areas :
(1) Examination of the price of the food.
(2) Analysis of the quality of the food.
(3) Reasons why students eat outside.

1.4 Methods Of Inquiry

The method of inquiry used in this study case was done by using questionnaires. The
questionnaire consisted of 9 questions with 4 open-ended questions and 5 close-ended
questions. Questions asked in the questionnaire covers from problems faced with the
environment of the cafeteria to the rise of prices on foods due to the newly implemented GST
by the government.

2. Survey Findings
2.1 Students Age Range
Figure 1 represents the percentage of studentsage range

Students' Age Range

15%

5%

80%

Below 19
19 - 22
23 and above

Figure 1
Based on the figure above, it shows that majority of students (80%) whose age is
below 19 years old had their meals at the cafeteria, followed by 15% of students whose age is
between 19 to 22 years old and 5% of students whose age is above 23 years old.
From the pie chart above, it is clearly shown that majority of students whose age is
below 19 years old had their meals at the cafeteria compared to the students whose age is
between 19 to 22 years old or above 23 years old. This probably because students whose age
is above 23 years old will be more prefer to have their meal outside rather than at the
cafeteria.

2.2 Rate Of The Quality Of Food At Cafeteria

Figure 2 shows the percentage of rating for the quality of food at cafeteria

Quality of food at cafeteria

2%

15%

Bad
Average
Above Average

83%

Figure 2
Based on the figure above, it shows that majority of students (80%) rate the quality of
food at cafeteria as average followed by 14% of students rate it as bad and 2% of students
rate it as above average.
From the pie chart above, it shows that majority of students rate the quality of food at
cafeteria as average rather than above average. This is probably because the quality of food at
the cafeteria only met with the acceptable level of food quality for students.

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2.3 Students Expenditure At The Cafeteria Daily
Figure 3 shows the percentage of how much does students usually spend in cafeteria daily

Students' Expenditure At The Cafeteria

16%

6%

78%

Below RM10

Between RM11 to RM20

Above RM20

Figure 3
Based on the figure above, it shows that majority of students (78%) spent below
RM10 per day at the cafeteria which is then followed by 16% of students who spent between
RM11 to RM20 and 6% of students who spent above RM20 per day at the cafeteria.
From the pie chart above, it shows that most of the students spent below RM10 per
day the cafeteria. In other words, least number of students spent above RM20 per day at the
cafeteria. This might probably because most of the students found that it is not worth to have
their meals at the cafeteria. Therefore, they avoid spending at the cafeteria.

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2.4 Percentage of the student prefers eat in the cafeteria or outside the campus.
Figure 4 presents the percentage of the student prefers to eat in the cafeteria or outside the
campus.

Figure 4: Percentage of the student prefers eat in the cafeteria or outside the campus.

10

Outside
Inside
20

Based on the figure above, it is evident that the majority (66.67%) of students in
Sunway University prefer to eat outside the Sunway University and followed by eating in the
cafeteria (33.33%).
This pattern shows that there is an inclination towards eating outside the Sunway
University, probably because students find the food outside the university cheaper and have a
variety of choices for the food. Besides that, minorities of students prefer to eat in the
cafeteria because students do not need to walk for a long distance as compared to eating
outside the campus.

2.5 Type of food that student usually buy and eat in cafeteria.
Figure 5 presents the percentage for the type of food that student usually buy and eat in the
cafeteria.

10%
30%

40%
20%

Noodles

Onigiri

Mix rice

Sandiwch

Based on the figure above, it shows that majority (40%) of students usually buy and
eat in cafeteria is mix rice, followed by noodles (30%), Onigiri (20%) and sandwich (10%).
This pattern shows that majority of student spend their money on mix rice the most in
cafeteria, probably because the food taste good and the price is reasonable. Next, less number
of students usually buy and eat sandwich in cafeteria, probably because the sandwich is not
fresh and the food is not worth with the price.

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2.6 Type of food that students would like to see in the cafeteria in future.
Figure 6 shows the percentage of food that students would like to see in the cafeteria in
future.

Figure 6: Type of food that students would like to see in the cafetaria in future.

15%
10%
15%

60%

Fast Food
Sushi
Western food
Korea Food

Based on the figure above, it is evident that the majority (60%) of students would like
to see cafeteria sell fast food in the future, followed by Korea food (15%), sushi (15%) and
western food (10%).
This pattern shows that there is an inclination towards fast food, probably because
students find fast food is cheap and the portion of food is worth the price. Next, minority of
students choose western food is probably because western food consume more time to
produce and it is expensive as compared to fast food.

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2.7 Price of food in cafeteria students feel too expensive.

Price of food in cafeteria students feel too expensive

20%
Yes

No
80%

Figure 7 shows the price of food in cafeteria students feel too expensive.

Based on the figure 3.0, it shows that there are 80% of the responders who said that
the food in the cafeteria is expensive and while 20% of them said no.
Therefore, it is clearly stated that most of them agreed that the food is expensive in
the cafeteria because it included GST and the price of the food has increased. Besides, some
of them disagreed on it, probably because they think the price is affordable and they think is
fine.

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2.8 Students felt that the quality and quantity of food is not worth it

Students felt that the quality and quantity of food is not worth it

30%
No

Yes
70%

Figure 8 shows the students felt that the quantity and quality of food is not worth.
Based on the figure above, it is show that 70% of the responders disagreed on the
price worth for the quantity and quality of food received and 30% agreed on it.
In conclusion, from the pie chart we can see that most of them disagreed on the price
is it worth it for the quantity and quality of the food received, probably because that the food
is tasteless and a little portion cost too much. Besides that, some of them agree on the price
worth for quantity and quality of the food received because they find it quite reasonable
and affordable.

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2.9 Students feel that the cafeteria should be improvised

Students feels that the cafetaria should be improvised.

10%

30%
Aircond

Reduce price

60%

Clealiness

Figure 9 shows students feel that the cafeteria should be improvised

Based on the figure 9, it shown that 60% of the responders request on air condition
and 30% of them request for cafeteria reducing the price on the food while 10% on
cleanliness.
In conclusion, most of them request for air condition in the cafeteria,probably because
the weather is hot and students have to bear with the sweat whole day. 30% of the students
request on reducing the food price. This is due to some students have limited allowance and
the food in the cafeteria is above the limit. Lastly, 10% of them request on cleanliness in the

cafeteria. This is because some cleaners while wiping the table in the cafeteria, they sweep
the rubbish on to the floor.

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3.Conclusion
This survey has proven that the cafeteria food level are only at average. This shows
that the quality and quantity has to be improved so that students will continue buying food in
the cafeteria. Most of the student spent between RM11 to RM20.In addition, students prefer
eating mix rice. It has a variety of food to choose from. Sandwich is the least voted food that
students eat in the cafeteria. This is due to either the price or the quality of the food.
Normally, students prefer to eat outside the Sunway university rather than cafeteria food
because students prefer the quality and quantity sold outside instead of the cafeteria and also
there are many food shops nearby the university. It is voted that cafeteria food is consider
expensive because the amount they served in a dish is very little and not worth paying for it.
Last but not least, students hope to see more of fast food sold in the cafeteria.

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4.Recommendations
It is recommended that cafeteria food should be focused on the quality and quantity
instead of only making profit. Average quality of food is rated majority. This is not a good
sign. Therefore, the quality should be improved so that students will tend to buy food from
cafeteria by using healthy ingredients, make sure the kitchen is clean, train the workers to
cook better product and workers should increase the quantity in a dish. Next, it is advisable to
reduce the price of the food sold to encourage student to purchase more. Other than that,
sandwiches and noodle are the least food bought by students. It is recommended that the
sandwiches are from fresh ingredients and also have promotion to increase the sales of the
sandwiches and noodle. To encourage students to eat in cafeteria, hygiene and cleanliness of
the cafeteria should be the improved. Moreover, fast food is requested by most students
because fast food are normally students favourite meal and it is consider worth buying. Fast
food stalls should be install in the cafeteria. In addition, GST has also been implemented and
this caused the price increase affecting the students to feel that the price is too high.
Therefore, the price should be reduce. Lastly, it is recommended by students to install air
condition in the cafeteria due to the hot weather.

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