Quiz Chapter 1 - A Leadership Junkie Part II (Scenario) Attempt 1

Question 1
Marks: 0.7/1
A deliberate arrangement of people to accomplish some specific purpose is ________.
Choose one answer.
a. a structure
b. an assembly operation
c. a process
d. an organization
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 2
Marks: 1/1
The ability to work well with other people, both individually and in a group, describes which of
the following skills ________.
Choose one answer.
a. technical skills
b. assessment skills
c. planning skills
d. human skills
Submit

Correct
Marks for this submission: 1/1.
Question 3
Marks: 1/1
All of the following are managerial roles that are more important at the higher levels of the
organization except ________.
Choose one answer.
a. leader
b. figurehead
c. negotiator
d. disseminator

Submit

Correct
Marks for this submission: 1/1.
Question 4
Marks: 1/1
Which of the following individuals identified the three essential managerial skills?
Choose one answer.
a. Raines
b. Katz
c. Lewisberg
d. Chambers
Submit

Correct
Marks for this submission: 1/1.
Question 5
Marks: 1/1
Each of the following represents a challenge of management except ________.
Choose one answer.
a. are highly valued by organizations
b. must operate with limited resources
c. must motivate workers in uncertain situations
d. success depends on others' performance
Submit

Correct
Marks for this submission: 1/1.
Question 6
Marks: 0.9/1
Budgeting is associated with the management functions of planning and ________.
Choose one answer.
a. directing
b. organizing
c. leading
d. controlling
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 7
Marks: 1/1
Which of the following represents the most useful way of describing the manager's job?

Choose one answer.

a. functions
b. skills
c. roles
d. organizational level
Submit

Correct
Marks for this submission: 1/1.
Question 8
Marks: 1/1
Technical skills include ________.
Choose one answer.
a. knowledge of and proficiency in a certain specialized field
b. skill and interest in a general field of endeavor
c. familiarity with and interest in a general field of endeavor
d. leadership and efficiency in a certain specialized field
Submit

Correct
Marks for this submission: 1/1.
Question 9
Marks: 0.8/1
Understanding building codes would be considered a ________ skill for a building contractor.
Choose one answer.
a. technical
b. conceptual
c. human
d. empirical
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.
Question 10
Marks: 1/1
According to Mintzberg's management roles, the ________ roles involve receiving, collecting,
and disseminating information.
Choose one answer.
a. informational
b. interpersonal
c. decisional

d. technical
Submit

Correct
Marks for this submission: 1/1.
Question 11
Marks: 1/1
The three essential managerial skills include ________.
Choose one answer.
a. technical, interpersonal, and controlling
b. technical, human, and conceptual
c. human, empirical, and conceptual
d. technical, human, and empirical
Submit

Correct
Marks for this submission: 1/1.
Question 12
Marks: 1/1
Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator
Submit

Correct
Marks for this submission: 1/1.
Question 13
Marks: 1/1
All of the following are examples of informational roles according to Mintzberg except
________.
Choose one answer.
a. monitor
b. spokesperson
c. disseminator
d. liaison
Submit

Correct
Marks for this submission: 1/1.
Question 14

Marks: 1/1
Which of the following is true concerning technical and managerial skills?
Choose one answer.
a. Human skills remain necessary and technical-skill needs decrease as managers move to
higher levels.
b. Human skills and technical skills remain equally important as managers move to higher
levels.
c. Technical-skill needs remain necessary and human skills decrease as managers move to
higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
Submit

Correct
Marks for this submission: 1/1.
Question 15
Marks: 1/1
Which of the following represents a challenge of management?
Choose one answer.
a. have to deal with a variety of personalities
b. work with a variety of people
c. have little influence on organizational outcomes
d. enjoy relatively easy work
Submit

Correct
Marks for this submission: 1/1.
Question 16
Marks: 0.9/1
Which of the following is not an example of an interpersonal role according to Mintzberg?
Choose one answer.
a. leader
b. spokesperson
c. liaison
d. figurehead
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 17
Marks: 1/1
An organization is ________.
Choose one answer.
a. the physical location where people work

b. a collection of individuals working for the same company

c. a group of individuals focused on profit making for their shareholders
d. a deliberate arrangement of people to accomplish some specific purpose
Submit

Correct
Marks for this submission: 1/1.
Question 18
Marks: 0.9/1
Which of the following types of skills are described with terms such as abstract situations and
visualization?
Choose one answer.
a. human
b. technical
c. interpersonal
d. conceptual
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 19
Marks: 1/1
The emphasis that managers give to various roles seems to be based on their ________.
Choose one answer.
a. experience in their field
b. personality
c. tenure with the organization
d. organizational level
Submit

Correct
Marks for this submission: 1/1.
Question 20
Marks: 0.7/1
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important
at the ________ levels of the organization.
Choose one answer.
a. supervisory
b. lower
c. middle
d. higher

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 21
Marks: 1/1
Which one of the following phrases is best associated with managerial conceptual skills?
Choose one answer.
a. decision making
b. product knowledge
c. communicating with customers
d. using information to solve business problems
Submit

Correct
Marks for this submission: 1/1.
Question 22
Marks: 1/1
Organizations that are well managed ________.
Choose one answer.
a. choose the best suppliers for their products
b. develop a loyal customer base, grow, and prosper
c. always have the lowest-cost products
d. compete on an international basis because they have the best products
Submit

Correct
Marks for this submission: 1/1.
Question 23
Marks: 0.7/1
Which of the following best describes the concept that management is needed in all types and
sizes of organizations, no matter the country in which they're located?
Choose one answer.
a. the partiality of management
b. the segmentation of management
c. the cultures of management
d. the universality of management
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 24
Marks: 1/1

Universality of management means that ________.

Choose one answer.
a. any manager can work in any organization and perform any management job
b. all managers in all organizations perform the four management functions
c. all organizations can hire any manager to perform the management jobs
d. all managers in all organizations can perform their job the same way
Submit

Correct
Marks for this submission: 1/1.
Question 25
Marks: 1/1
Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator
Submit

Correct
Marks for this submission: 1/1.
Question 26
Marks: 1/1
________ developed a categorization scheme for defining what managers do, consisting of 10
different but highly interrelated roles.
Choose one answer.
a. Henry Ford
b. Henri Fayol
c. Henry Morris
d. Henry Mintzberg
Submit

Correct
Marks for this submission: 1/1.
Question 27
Marks: 0.7/1
Many of Mintzberg's roles align with the basic functions of management. For example, the
________ role is a part of planning.
Choose one answer.
a. figurehead
b. liaison

c. resource allocation
d. leader
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 28
Marks: 1/1
Mentoring is primarily associated with the management function of ________.
Choose one answer.
a. leading
b. controlling
c. organizing
d. planning
Submit

Correct
Marks for this submission: 1/1.
Question 29
Marks: 1/1
A primary responsibility of managers is creating a work environment that ________.
Choose one answer.
a. allows employees to do their work to the best of their ability
b. provides excellent customer service
c. is clean and organized
d. is safe and well lit
Submit

Correct
Marks for this submission: 1/1.
Question 30
Marks: 0.9/1
A finance manager who reads the Wall Street Journal on a regular basis would be performing
which role?
Choose one answer.
a. interpersonal
b. monitor
c. figurehead
d. disseminator
Submit

Correct

Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 31
Marks: 1/1
Which of the following skills are more important at lower levels of management, as these
managers are dealing directly with employees doing the organization's work?
Choose one answer.
a. conceptual
b. technical
c. empirical
d. human
Submit

Correct
Marks for this submission: 1/1.
Question 32
Marks: 0.9/1
One of the common characteristics of all organizations is ________, which clarifies members'
work relationships.
Choose one answer.
a. its people
b. its goals
c. its deliberate structure
d. its purpose
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 33
Marks: 1/1
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which role?
Choose one answer.
a. leader
b. informational
c. disseminator
d. liaison
Submit

Correct
Marks for this submission: 1/1.
Question 34
Marks: 0.9/1

The ________ role is more important for lower-level managers than it is for either middle- or
top-level managers.
Choose one answer.
a. leader
b. spokesperson
c. disseminator
d. entrepreneur
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 35
Marks: 1/1
Managers with good ________ are able to communicate, motivate and lead to get the best out of
their people.
Choose one answer.
a. technical skills
b. human skills
c. visual skills
d. conceptual skills
Submit

Correct
Marks for this submission: 1/1.
Question 36
Marks: 1/1
A difference between traditional organizations and new organizations is that the new
organizations tend to be more ________.
Choose one answer.
a. stable
b. command oriented
c. dynamic
d. rule oriented
Submit

Correct
Marks for this submission: 1/1.
Question 37
Marks: 0.9/1
According to Mintzberg's management roles, the ________ roles are those that involve people
and other duties that are ceremonial and symbolic in nature.
Choose one answer.

a. technical
b. interpersonal
c. decisional
d. informational
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 38
Marks: 1/1
One of the common characteristics of all organizations is ________, which is typically expressed
in terms of the organization's goals.
Choose one answer.
a. its people
b. its purpose
c. its goals
d. its systematic structure
Submit

Correct
Marks for this submission: 1/1.
Question 39
Marks: 0.7/1
All three of Mintzberg's interpersonal roles are part of the ________ function.
Choose one answer.
a. organizing
b. planning
c. controlling
d. leading
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 40
Marks: 1/1
Which of the following types of managerial positions is most likely to involve clerical duties?
Choose one answer.
a. chief executive officer
b. shift supervisor
c. project manager
d. regional department head

Submit

Correct
Marks for this submission: 1/1.
Question 41
Marks: 1/1
A manager's success is typically ________.
Choose one answer.
a. dependent on how hard the manager works
b. dependent on others' work performance
c. based on how skilled the manager is at the technical elements of the job
d. how closely the manager supervises the employees
Submit

Correct
Marks for this submission: 1/1.
Save w ithout submitting

Submit page

Submit all and finish

Quiz Chapter 1 - A Leadership Junkie Part II (Scenario) Attempt 1

Question 1
Marks: 0.7/1
A deliberate arrangement of people to accomplish some specific purpose is ________.
Choose one answer.
a. a structure
b. an assembly operation
c. a process
d. an organization
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 2
Marks: 1/1
The ability to work well with other people, both individually and in a group, describes which of
the following skills ________.
Choose one answer.
a. technical skills

b. assessment skills
c. planning skills
d. human skills
Submit

Correct
Marks for this submission: 1/1.
Question 3
Marks: 1/1
All of the following are managerial roles that are more important at the higher levels of the
organization except ________.
Choose one answer.
a. leader
b. figurehead
c. negotiator
d. disseminator
Submit

Correct
Marks for this submission: 1/1.
Question 4
Marks: 1/1
Which of the following individuals identified the three essential managerial skills?
Choose one answer.
a. Raines
b. Katz
c. Lewisberg
d. Chambers
Submit

Correct
Marks for this submission: 1/1.
Question 5
Marks: 1/1
Each of the following represents a challenge of management except ________.
Choose one answer.
a. are highly valued by organizations
b. must operate with limited resources
c. must motivate workers in uncertain situations
d. success depends on others' performance
Submit

Correct
Marks for this submission: 1/1.
Question 6
Marks: 0.9/1
Budgeting is associated with the management functions of planning and ________.
Choose one answer.
a. directing
b. organizing
c. leading
d. controlling
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 7
Marks: 1/1
Which of the following represents the most useful way of describing the manager's job?
Choose one answer.
a. functions
b. skills
c. roles
d. organizational level
Submit

Correct
Marks for this submission: 1/1.
Question 8
Marks: 1/1
Technical skills include ________.
Choose one answer.
a. knowledge of and proficiency in a certain specialized field
b. skill and interest in a general field of endeavor
c. familiarity with and interest in a general field of endeavor
d. leadership and efficiency in a certain specialized field
Submit

Correct
Marks for this submission: 1/1.
Question 9
Marks: 0.8/1
Understanding building codes would be considered a ________ skill for a building contractor.
Choose one answer.

a. technical
b. conceptual
c. human
d. empirical
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.
Question 10
Marks: 1/1
According to Mintzberg's management roles, the ________ roles involve receiving, collecting,
and disseminating information.
Choose one answer.
a. informational
b. interpersonal
c. decisional
d. technical
Submit

Correct
Marks for this submission: 1/1.
Question 11
Marks: 1/1
The three essential managerial skills include ________.
Choose one answer.
a. technical, interpersonal, and controlling
b. technical, human, and conceptual
c. human, empirical, and conceptual
d. technical, human, and empirical
Submit

Correct
Marks for this submission: 1/1.
Question 12
Marks: 1/1
Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator

Submit

Correct
Marks for this submission: 1/1.
Question 13
Marks: 1/1
All of the following are examples of informational roles according to Mintzberg except
________.
Choose one answer.
a. monitor
b. spokesperson
c. disseminator
d. liaison
Submit

Correct
Marks for this submission: 1/1.
Question 14
Marks: 1/1
Which of the following is true concerning technical and managerial skills?
Choose one answer.
a. Human skills remain necessary and technical-skill needs decrease as managers move to
higher levels.
b. Human skills and technical skills remain equally important as managers move to higher
levels.
c. Technical-skill needs remain necessary and human skills decrease as managers move to
higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
Submit

Correct
Marks for this submission: 1/1.
Question 15
Marks: 1/1
Which of the following represents a challenge of management?
Choose one answer.
a. have to deal with a variety of personalities
b. work with a variety of people
c. have little influence on organizational outcomes
d. enjoy relatively easy work
Submit

Correct
Marks for this submission: 1/1.

Question 16
Marks: 0.9/1
Which of the following is not an example of an interpersonal role according to Mintzberg?
Choose one answer.
a. leader
b. spokesperson
c. liaison
d. figurehead
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 17
Marks: 1/1
An organization is ________.
Choose one answer.
a. the physical location where people work
b. a collection of individuals working for the same company
c. a group of individuals focused on profit making for their shareholders
d. a deliberate arrangement of people to accomplish some specific purpose
Submit

Correct
Marks for this submission: 1/1.
Question 18
Marks: 0.9/1
Which of the following types of skills are described with terms such as abstract situations and
visualization?
Choose one answer.
a. human
b. technical
c. interpersonal
d. conceptual
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 19
Marks: 1/1
The emphasis that managers give to various roles seems to be based on their ________.
Choose one answer.
a. experience in their field

b. personality
c. tenure with the organization
d. organizational level
Submit

Correct
Marks for this submission: 1/1.
Question 20
Marks: 0.7/1
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important
at the ________ levels of the organization.
Choose one answer.
a. supervisory
b. lower
c. middle
d. higher
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 21
Marks: 1/1
Which one of the following phrases is best associated with managerial conceptual skills?
Choose one answer.
a. decision making
b. product knowledge
c. communicating with customers
d. using information to solve business problems
Submit

Correct
Marks for this submission: 1/1.
Question 22
Marks: 1/1
Organizations that are well managed ________.
Choose one answer.
a. choose the best suppliers for their products
b. develop a loyal customer base, grow, and prosper
c. always have the lowest-cost products
d. compete on an international basis because they have the best products
Submit

Correct
Marks for this submission: 1/1.
Question 23
Marks: 0.7/1
Which of the following best describes the concept that management is needed in all types and
sizes of organizations, no matter the country in which they're located?
Choose one answer.
a. the partiality of management
b. the segmentation of management
c. the cultures of management
d. the universality of management
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 24
Marks: 1/1
Universality of management means that ________.
Choose one answer.
a. any manager can work in any organization and perform any management job
b. all managers in all organizations perform the four management functions
c. all organizations can hire any manager to perform the management jobs
d. all managers in all organizations can perform their job the same way
Submit

Correct
Marks for this submission: 1/1.
Question 25
Marks: 1/1
Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator
Submit

Correct
Marks for this submission: 1/1.
Question 26
Marks: 1/1
________ developed a categorization scheme for defining what managers do, consisting of 10
different but highly interrelated roles.

Choose one answer.

a. Henry Ford
b. Henri Fayol
c. Henry Morris
d. Henry Mintzberg
Submit

Correct
Marks for this submission: 1/1.
Question 27
Marks: 0.7/1
Many of Mintzberg's roles align with the basic functions of management. For example, the
________ role is a part of planning.
Choose one answer.
a. figurehead
b. liaison
c. resource allocation
d. leader
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 28
Marks: 1/1
Mentoring is primarily associated with the management function of ________.
Choose one answer.
a. leading
b. controlling
c. organizing
d. planning
Submit

Correct
Marks for this submission: 1/1.
Question 29
Marks: 1/1
A primary responsibility of managers is creating a work environment that ________.
Choose one answer.
a. allows employees to do their work to the best of their ability
b. provides excellent customer service
c. is clean and organized

d. is safe and well lit

Submit

Correct
Marks for this submission: 1/1.
Question 30
Marks: 0.9/1
A finance manager who reads the Wall Street Journal on a regular basis would be performing
which role?
Choose one answer.
a. interpersonal
b. monitor
c. figurehead
d. disseminator
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 31
Marks: 1/1
Which of the following skills are more important at lower levels of management, as these
managers are dealing directly with employees doing the organization's work?
Choose one answer.
a. conceptual
b. technical
c. empirical
d. human
Submit

Correct
Marks for this submission: 1/1.
Question 32
Marks: 0.9/1
One of the common characteristics of all organizations is ________, which clarifies members'
work relationships.
Choose one answer.
a. its people
b. its goals
c. its deliberate structure
d. its purpose
Submit

Correct

Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 33
Marks: 1/1
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which role?
Choose one answer.
a. leader
b. informational
c. disseminator
d. liaison
Submit

Correct
Marks for this submission: 1/1.
Question 34
Marks: 0.9/1
The ________ role is more important for lower-level managers than it is for either middle- or
top-level managers.
Choose one answer.
a. leader
b. spokesperson
c. disseminator
d. entrepreneur
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 35
Marks: 1/1
Managers with good ________ are able to communicate, motivate and lead to get the best out of
their people.
Choose one answer.
a. technical skills
b. human skills
c. visual skills
d. conceptual skills
Submit

Correct
Marks for this submission: 1/1.
Question 36
Marks: 1/1

A difference between traditional organizations and new organizations is that the new
organizations tend to be more ________.
Choose one answer.
a. stable
b. command oriented
c. dynamic
d. rule oriented
Submit

Correct
Marks for this submission: 1/1.
Question 37
Marks: 0.9/1
According to Mintzberg's management roles, the ________ roles are those that involve people
and other duties that are ceremonial and symbolic in nature.
Choose one answer.
a. technical
b. interpersonal
c. decisional
d. informational
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 38
Marks: 1/1
One of the common characteristics of all organizations is ________, which is typically expressed
in terms of the organization's goals.
Choose one answer.
a. its people
b. its purpose
c. its goals
d. its systematic structure
Submit

Correct
Marks for this submission: 1/1.
Question 39
Marks: 0.7/1
All three of Mintzberg's interpersonal roles are part of the ________ function.
Choose one answer.
a. organizing

b. planning
c. controlling
d. leading
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 40
Marks: 1/1
Which of the following types of managerial positions is most likely to involve clerical duties?
Choose one answer.
a. chief executive officer
b. shift supervisor
c. project manager
d. regional department head
Submit

Correct
Marks for this submission: 1/1.
Question 41
Marks: 1/1
A manager's success is typically ________.
Choose one answer.
a. dependent on how hard the manager works
b. dependent on others' work performance
c. based on how skilled the manager is at the technical elements of the job
d. how closely the manager supervises the employees
Submit

Correct
Marks for this submission: 1/1.
Save w ithout submitting

Submit page

Submit all and finish

Quiz Chapter 1 - A Leadership Junkie Part II (Scenario) Attempt 1

Question 1

Marks: 0.7/1
A deliberate arrangement of people to accomplish some specific purpose is ________.
Choose one answer.
a. a structure
b. an assembly operation
c. a process
d. an organization
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.
Question 2
Marks: 1/1
The ability to work well with other people, both individually and in a group, describes which of
the following skills ________.
Choose one answer.
a. technical skills
b. assessment skills
c. planning skills
d. human skills
Submit

Correct
Marks for this submission: 1/1.
Question 3
Marks: 1/1
All of the following are managerial roles that are more important at the higher levels of the
organization except ________.
Choose one answer.
a. leader
b. figurehead
c. negotiator
d. disseminator
Submit

Correct
Marks for this submission: 1/1.
Question 4
Marks: 1/1
Which of the following individuals identified the three essential managerial skills?
Choose one answer.
a. Raines

b. Katz
c. Lewisberg
d. Chambers
Submit

Correct
Marks for this submission: 1/1.
Question 5
Marks: 1/1
Each of the following represents a challenge of management except ________.
Choose one answer.
a. are highly valued by organizations
b. must operate with limited resources
c. must motivate workers in uncertain situations
d. success depends on others' performance
Submit

Correct
Marks for this submission: 1/1.
Question 6
Marks: 0.9/1
Budgeting is associated with the management functions of planning and ________.
Choose one answer.
a. directing
b. organizing
c. leading
d. controlling
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 7
Marks: 1/1
Which of the following represents the most useful way of describing the manager's job?
Choose one answer.
a. functions
b. skills
c. roles
d. organizational level
Submit

Correct

Marks for this submission: 1/1.

Question 8
Marks: 1/1
Technical skills include ________.
Choose one answer.
a. knowledge of and proficiency in a certain specialized field
b. skill and interest in a general field of endeavor
c. familiarity with and interest in a general field of endeavor
d. leadership and efficiency in a certain specialized field
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Question 9
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Understanding building codes would be considered a ________ skill for a building contractor.
Choose one answer.
a. technical
b. conceptual
c. human
d. empirical
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Correct
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Question 10
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According to Mintzberg's management roles, the ________ roles involve receiving, collecting,
and disseminating information.
Choose one answer.
a. informational
b. interpersonal
c. decisional
d. technical
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Correct
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Question 11
Marks: 1/1
The three essential managerial skills include ________.
Choose one answer.

a. technical, interpersonal, and controlling

b. technical, human, and conceptual
c. human, empirical, and conceptual
d. technical, human, and empirical
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Question 12
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Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator
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Question 13
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All of the following are examples of informational roles according to Mintzberg except
________.
Choose one answer.
a. monitor
b. spokesperson
c. disseminator
d. liaison
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Question 14
Marks: 1/1
Which of the following is true concerning technical and managerial skills?
Choose one answer.
a. Human skills remain necessary and technical-skill needs decrease as managers move to
higher levels.
b. Human skills and technical skills remain equally important as managers move to higher
levels.
c. Technical-skill needs remain necessary and human skills decrease as managers move to

higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
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Correct
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Question 15
Marks: 1/1
Which of the following represents a challenge of management?
Choose one answer.
a. have to deal with a variety of personalities
b. work with a variety of people
c. have little influence on organizational outcomes
d. enjoy relatively easy work
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Question 16
Marks: 0.9/1
Which of the following is not an example of an interpersonal role according to Mintzberg?
Choose one answer.
a. leader
b. spokesperson
c. liaison
d. figurehead
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Correct
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Question 17
Marks: 1/1
An organization is ________.
Choose one answer.
a. the physical location where people work
b. a collection of individuals working for the same company
c. a group of individuals focused on profit making for their shareholders
d. a deliberate arrangement of people to accomplish some specific purpose
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Correct
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Question 18
Marks: 0.9/1
Which of the following types of skills are described with terms such as abstract situations and
visualization?
Choose one answer.
a. human
b. technical
c. interpersonal
d. conceptual
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Correct
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Question 19
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The emphasis that managers give to various roles seems to be based on their ________.
Choose one answer.
a. experience in their field
b. personality
c. tenure with the organization
d. organizational level
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Question 20
Marks: 0.7/1
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important
at the ________ levels of the organization.
Choose one answer.
a. supervisory
b. lower
c. middle
d. higher
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Correct
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Question 21
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Which one of the following phrases is best associated with managerial conceptual skills?
Choose one answer.

a. decision making
b. product knowledge
c. communicating with customers
d. using information to solve business problems
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Question 22
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Organizations that are well managed ________.
Choose one answer.
a. choose the best suppliers for their products
b. develop a loyal customer base, grow, and prosper
c. always have the lowest-cost products
d. compete on an international basis because they have the best products
Submit

Correct
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Question 23
Marks: 0.7/1
Which of the following best describes the concept that management is needed in all types and
sizes of organizations, no matter the country in which they're located?
Choose one answer.
a. the partiality of management
b. the segmentation of management
c. the cultures of management
d. the universality of management
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Question 24
Marks: 1/1
Universality of management means that ________.
Choose one answer.
a. any manager can work in any organization and perform any management job
b. all managers in all organizations perform the four management functions
c. all organizations can hire any manager to perform the management jobs
d. all managers in all organizations can perform their job the same way

Submit

Correct
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Question 25
Marks: 1/1
Which of the following is not an example of a decisional role according to Mintzberg?
Choose one answer.
a. disturbance handler
b. spokesperson
c. entrepreneur
d. resource allocator
Submit

Correct
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Question 26
Marks: 1/1
________ developed a categorization scheme for defining what managers do, consisting of 10
different but highly interrelated roles.
Choose one answer.
a. Henry Ford
b. Henri Fayol
c. Henry Morris
d. Henry Mintzberg
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Correct
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Question 27
Marks: 0.7/1
Many of Mintzberg's roles align with the basic functions of management. For example, the
________ role is a part of planning.
Choose one answer.
a. figurehead
b. liaison
c. resource allocation
d. leader
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Correct
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Question 28

Marks: 1/1
Mentoring is primarily associated with the management function of ________.
Choose one answer.
a. leading
b. controlling
c. organizing
d. planning
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Correct
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Question 29
Marks: 1/1
A primary responsibility of managers is creating a work environment that ________.
Choose one answer.
a. allows employees to do their work to the best of their ability
b. provides excellent customer service
c. is clean and organized
d. is safe and well lit
Submit

Correct
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Question 30
Marks: 0.9/1
A finance manager who reads the Wall Street Journal on a regular basis would be performing
which role?
Choose one answer.
a. interpersonal
b. monitor
c. figurehead
d. disseminator
Submit

Correct
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Question 31
Marks: 1/1
Which of the following skills are more important at lower levels of management, as these
managers are dealing directly with employees doing the organization's work?
Choose one answer.
a. conceptual

b. technical
c. empirical
d. human
Submit

Correct
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Question 32
Marks: 0.9/1
One of the common characteristics of all organizations is ________, which clarifies members'
work relationships.
Choose one answer.
a. its people
b. its goals
c. its deliberate structure
d. its purpose
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 33
Marks: 1/1
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which role?
Choose one answer.
a. leader
b. informational
c. disseminator
d. liaison
Submit

Correct
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Question 34
Marks: 0.9/1
The ________ role is more important for lower-level managers than it is for either middle- or
top-level managers.
Choose one answer.
a. leader
b. spokesperson
c. disseminator

d. entrepreneur
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 35
Marks: 1/1
Managers with good ________ are able to communicate, motivate and lead to get the best out of
their people.
Choose one answer.
a. technical skills
b. human skills
c. visual skills
d. conceptual skills
Submit

Correct
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Question 36
Marks: 1/1
A difference between traditional organizations and new organizations is that the new
organizations tend to be more ________.
Choose one answer.
a. stable
b. command oriented
c. dynamic
d. rule oriented
Submit

Correct
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Question 37
Marks: 0.9/1
According to Mintzberg's management roles, the ________ roles are those that involve people
and other duties that are ceremonial and symbolic in nature.
Choose one answer.
a. technical
b. interpersonal
c. decisional
d. informational
Submit

Correct

Marks for this submission: 1/1. With previous penalties this gives 0.9/1.
Question 38
Marks: 1/1
One of the common characteristics of all organizations is ________, which is typically expressed
in terms of the organization's goals.
Choose one answer.
a. its people
b. its purpose
c. its goals
d. its systematic structure
Submit

Correct
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Question 39
Marks: 0.7/1
All three of Mintzberg's interpersonal roles are part of the ________ function.
Choose one answer.
a. organizing
b. planning
c. controlling
d. leading
Submit

Correct
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Question 40
Marks: 1/1
Which of the following types of managerial positions is most likely to involve clerical duties?
Choose one answer.
a. chief executive officer
b. shift supervisor
c. project manager
d. regional department head
Submit

Correct
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Question 41
Marks: 1/1
A manager's success is typically ________.
Choose one answer.

a. dependent on how hard the manager works

b. dependent on others' work performance
c. based on how skilled the manager is at the technical elements of the job
d. how closely the manager supervises the employees
Submit

Correct
Marks for this submission: 1/1.
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