BSOP 588 Managing Quality

BSOP 588 Week 1 DQ 1 Definition of Quality

BSOP 588 Week 1 DQ 2 Quality in Your Organization
BSOP 588 Week 2 Course Project Proposal; Toyota Motor Corporation
BSOP 588 Week 2 DQ 1 Quality Philosophies
BSOP 588 Week 2 DQ 2 Quality Awards
BSOP 588 Week 3 Paper: Measuring Customer Satisfaction
BSOP 588 Week 3 DQ 1 Voice of the Customer - VOC
BSOP 588 Week 3 DQ 2 The Kano Model
BSOP 588 Week 4 Midterm 2014 (Version 1)
BSOP 588 Week 4 Midterm 2013 (Version 2)
BSOP 588 Week 4 Midterm 2012 (Version 3)
BSOP 588 Week 4 DQ 1 Quality Focus
BSOP 588 Week 4 DQ 2 Alignment of Strategy and Quality Management
BSOP 588 Week 5 Research Paper: Balanced Scorcard
BSOP 588 Week 5 DQ 1 Performance Metrics
BSOP 588 Week 5 DQ 2 Cost of Quality (COQ)
BSOP 588 Week 6 DQ 1 Six Sigma and Lean Principles
BSOP 588 Week 6 DQ 2 Applying Lean and Six Sigma Principles
BSOP 588 Week 7 Course Project: Implementing Quality Initiatives (Toyota Motor Corporation)
BSOP 588 Week 7 DQ 1 Statistical Process Control (SPC)
BSOP 588 Week 7 DQ 2 Capability vs. Control
BSOP 588 Week 8 Final Exam 2014 (Version 1)
BSOP 588 Week 8 Final Exam 2012 (Version 2)
Note: 2 Different Versions for All Coursework

If you are interested for multiple products, please click on the button!
Shopping Cart
BSOP 588 Entire Course Guide Week 1 - 8
Price: $ 98
BSOP 588 All Assignments + Course Project + Midterm + Final Exam Tutorial
Price: $ 78
BSOP 588 Full Course Project Guide Week 2, Week 7 (Toyota Motor Corporation)
Price: $ 45
BSOP 588 Week 2 Course Project Proposal (Toyota Motor Corporation)
Price: $ 25
BSOP 588 Week 7 Course Project; Implementing Quality Initiatives (Toyota Motor
Corporation)
Price: $ 25
BSOP 588 All Assingments Guide Week 3 + Week 5
Price: $ 25

BSOP 588 Week 3 Paper; Measuring Customer Service

Price: $ 15
BSOP 588 Week 5 Research Paper; Quality in Practice-Using the Balanced
Scorecard
Price: $ 15
BSOP 588 Midterm + Final Exam Package (All 5 Versions)
Price: $ 68
BSOP 588 Week 4 Midterm Package (3 Versions)
Price: $ 49
BSOP 588 Week 4 Midterm (Version 1 - Taken 2014)
Price: $ 25
Page 1
1. Question (TCO A) Compare and contrast the evolution of quality and the role it played in the
management of U.S. and Japanese business firms from the 1950s to the present.
2. Question (TCO B) Compare and contrast the following definitions of quality. Definition 1: Quality is
the totality of features and characteristics of a product or service that bears on its ability to satisfy given
needs. Definition 2: Quality is meeting or exceeding customer expectations.
3. Question (TCO A) Explain the three core principles of total quality.
4. Question (TCO H) Identify and discuss five differences between service and manufacturing
organizations.
5. Question (TCO B) Cite two ways that the accounting function can contribute to the achievement of
quality.
6. Question (TCO C) Deming states that knowledge is not possible without theory, and experience
alone does not establish a theory. Explain this statement as it applies to management decision making.
Page 2
1. Question (TCO G) Cite three ways that middle management can impede an organizations transition
towards a total quality environment. Why is it important that middle management be supportive of a
total quality..?
2. Question (TCO H) Identify and discuss the five key dimensions of service quality.
3. Question (TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist
of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one
of them?
4. Question (TCO E) Moments of truth are instances when:
5. Question (TCO F) The ability of an organization to change in order to deal with increasingly hyperturbulent environments is referred to as:
6. Question (TCO A) The finance function is responsible for:

BSOP 588 Week 4 Midterm (Version 2 - Taken 2013)

Price: $ 15
Essay Type
1. Question: (TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using
each of the following definitions of quality: product-based, user-based, value-based, and manufacturingbased.
2. Question: (TCO B) Explain each of the following statements as they apply to modern quality
management.
3. Question: (TCO A) Explain the three core principles of total quality.

4. Question: (TCO H) Discuss how front-line employees are critical to customer assessment of service
quality. Identify the challenges faced by front-line employees.
5. Question: (TCO B) Cite two ways that the accounting function can contribute to the achievement of
quality.
6. Question: (TCO C) Deming states that knowledge is not possible without theory, and experience
alone does not establish a theory. Explain this statement as it applies to management decision making.

BSOP 588 Week 4 Midterm (Version 3 - Taken 2012)

Price: $ 20
Page 1
1. Question: (TCO A) Contrast the mindset of management under total quality and more traditional
management structures with respect to employees, manufacturing, and leadership.
2. Question: (TCO B) Explain each of the following statements as they apply to modern quality
management.
a. Customer service is the rule, not the exception.
b.. The absence of defects is a given rather than a source of competitive advantage.
3. Question: (TCO A) Describe the relationship between quality and personal values.
4. Question: (TCO H) Identify and discuss five differences between service and manufacturing
organizations.
5. Question: (TCO B) Cite two ways that the accounting function can contribute to the achievement of
quality.
6. Question: (TCO C) Compare and contrast the quality philosophies of Deming and Juran.
Page 2
1. Question: (TCO G) Discuss the concept of best practices and their effect on quality management
success.
2. Question: (TCO H) Identify and discuss the five key dimensions of service quality. Given an
example of a service and describe how a customer may define quality along each of these dimensions.
3. Question: (TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist
of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one
of them?
4. Question: (TCO E) According to Kanos classification of customer requirements, a cup of coffee that
is served hot and fresh at a restaurant specializing in breakfasts fits which class of customer
requirements?
5. Question: (TCO F) Characteristics of effective strategic leadership include all of the following
EXCEPT:
6. Question: (TCO A) General-purpose financial statements are the product of:

BSOP 588 Week 8 Final Exam Package (2 Versions)

Price: $ 45
BSOP 588 Week 8 Final Exam (Version 1 - Taken 2014)
Price: $ 30
Page: 1
Question 1. (TCO E) Determining how customers will value your products can be assessed by all of the
following EXCEPT:
Question 2. (TCO D) All of the following are stages in developing an improvement plan EXCEPT:
Question 3. (TCO C) Terms such as kanban, single-minute exchange of dies, and visual controls are
most closely associated with:
Question 4. (TCO C) Which one of the following would not be a primary step in the poka-yoke
process?
Question 5. (TCO B) _____ measures are generally tracked by senior leadership to gauge overall
organizational performance.

Question 6. (TCO I) The cost associated with unplanned machine downtime, when operators halt the
production line after identifying an unacceptably high rate of defective output, should be classified as:
Question 7. (TCO A) Lean approaches focus on:
Question 8. (TCO B) Robert Kaplan and David Norton developed a balanced scorecard which had four
perspectives. Which one of the following is NOT one of them?
Question 9. (TCO D) ISO 9000 requires that all the elements required for a quality system, such as
control processes, measuring and test equipment, and other resources needed to achieve the required
quality of conformance, be documented in a _____, which serves as a permanent reference for
implementing and maintaining the system.
Question 10. (TCO H) Determining the most likely causes of defects occurs during which DMAIC
phase?
Page: 2
Question 1. (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be
specific in your response.
Question 2. (TCO I) Identify three aspects of managing and using performance data so that it is useful
to the organization. Provide an example of each aspect. Be specific in your response.
Question 3. (TCO G) Discuss how the corporate culture is displayed and its role on quality
management behavior. Please provide multiple examples.
Question 4. (TCO F) What could be the reason(s) for failed quality management strategies?
Question 5. (TCO H) Explain the process of design failure mode and effects analysis and describe how
it could be applied to the cashier checkout stand at a supermarket. Make sure you provide at least three
examples.
Question 6. (TCO C) Some have argued the Six Sigma programs are merely repackaged versions of
older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present
arguments both support and refute this view. Make sure you link your discussion with examples of the
older quality improvement programs (i.e. Deming, Juran, and so forth).

BSOP 588 Week 8 Final Exam (Version 2 - Taken 2012)

Price: $ 25
1. (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following
EXCEPT:
2. (TCO D) The Six-Sigma problem solving approach contains the phases of:
3. (TCO C) Terms such as kanban, single minute exchange of dies, and visual controls are most
closely associated with:
4. (TCO C) Poka-yoke focuses on two aspects:
5. (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational
performance.
6. (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training
program in process improvement methods is considered:
7. (TCO A) Which of the following is NOT a characteristic of a Six Sigma project?
8. (TCO B) A set of financial, market, operational, and employee performance measures for
management review and use is an example of:
9. (TCO D) The Baldrige Award criteria, as a tool for self-assessment:

10. (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?
11. (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in
your response.
12. (TCO I) What criterion is used to classify a failure cost as internal versus external? Give three
examples of an internal failure cost and three examples of an external failure cost.
13. (TCO I) What criterion is used to classify a failure cost as internal versus external? Give three
examples of an internal failure cost and three examples of an external failure cost.
14. (TCO F) Explain in detail why change is necessary in organizations. Describe the effects that
change can have on quality management with respect to employee commitment and quality levels.
15. (TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general,
where in the House are customer and technical requirements located. Also explain why it is important
that each area of the House is linked with the others.
16. (TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general,
where in the House are customer and technical requirements located. Also explain why it is important
that each area of the House is linked with the others.
17. (TCO A) Contrast the mindset of management under total quality and more traditional management
structures with respect to employees, manufacturing, and leadership.
18. (TCO B) Explain each of the following statements as they apply to modern quality management.
19. (TCO A) Describe the relationship between quality and personal values.
20. (TCO H) Identify and discuss five differences between service and manufacturing organizations.
21. (TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.
22. (TCO C) Compare and contrast the quality philosophies of Deming and Juran.
23. (TCO G) Discuss the concept of best practices and their effect on quality management success.
24. (TCO G) Discuss the concept of best practices and their effect on quality management success.
25. (TCO D) The criteria for Performance Excellence for the Malcolm Baldrige award consist of a
hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of
them?
26. (TCO E) According to Kanos classification of customer requirements, a cup of coffee that is served
hot and fresh at a restaurant specializing in breakfasts fits which class of customer requirements?
27. (TCO F) Characteristics of effective strategic leadership include all of the following EXCEPT:
28. (TCO A) General-purpose financial statements are the product of: