A STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.

D
PARRY (INDIA) LID NALLIKUPPAM
PROJECT REPORT
Submitted to

ANNAMALAI UNIVERSITY
A PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS
Submitted by

M.PRAKASH.D
Reg. No. 131186

With the guidance of

Mr.VELMURUGAN
Assistant Professor,
Department of Business Administration,
Annamalai University.

DEPARTMENT OF BUSINESS ADMINISTRATION

ANNAMALAI

UNIVERSITY

ANNAMALAI NAGAR -608 002

TAMIL NADU, INDIA
2014.

ANNAMALAI

UNIVERSITY

DEPARTMENT OF BUSINESS ADMINISTRATION

FACULTY OF ARTS
PROJECT REPORT 2014

A STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.D PARRY (INDIA)

LID NALLIKUPPAM
Bonafide Record of work done by

M.PRAKASH.D
Reg. No. 131186

Submitted in partial fulfillment of the requirements for the award of the

Degree of MASTER OF BUSINESS ADMINISTRATION in the Department of
Business Administration.

Mr. . VELMURUGAN
Assistant Professor,
Dept. of Business Administration

Dr.C.MADHAVI
Professor & Head,
Dept. of Business Administration

Submitted for the Viva-Voce Examination held on .

INTERNAL EXAMINER

EXTERNAL EXAMINER

1.

1.

2.

2.

DECLARATION

I hereby declare that the matters embodies in this MBA project entitled A

STUDY ON EMPLOYEE GRIEVANCE HANDLING `IN E.I.D PARRY (INDIA)

LID NALLIKUPPAM. is the result of the study undertaken by me under the
guidance o. VELMURUGAN.,Assistant Professor, Department of Business
Administration, Annamalai University, Annamalai Nagar, Chidambaram. I
further declare that this project report does not from part of any other project
reports or dissertations on the basis of which a degree was awarded or
conferred on an earlier occasion on me or any other candidate.

Place: - Annamalai Nagar

M.PRAKASH.D

Date:

( Reg. No. 131186)

ACKNOWLEDGEMENT

My heart-felt gratitude primarily to the God Almighty and My parents for their
blessing, which helped me to carry out the project.

I express my sincere thanks Dr.C.MADHAVI, Professor and Head of the

Department of Business Administration, Annamalai University for his encouragement
support and valuable guidance to do this project.

I express my heartiest thanks to esteemed guide Mr.A.VELMURUGAN Assistant

Professor, Department of Business Administration Annamalai University for his expert
guidance and encouragement rendered in completing this dissertation successfully.

I express my heartfelt, thanks to

HR Manager of

E.I.D PARRY (INDIA) LID

NALLIKUPPAM, And also my thanks to, Annamalai university Department of Business

Administration for giving their valuable suggestions and ideas for this project work...

I extend my appreciation to all my classmates and friends finally my sincere and

heartfelt thank to one and all.

M.PRAKASH.D

CONTENTS

Chapter
No

Title

Page No

INTRODUCTION

1 20

II

COMPANY PROFILE

21 28

III

29
OBJECTIVE OF THE STUDY

IV
V
VI

VII

REVIEW OF LITERATURE
RESEARCH METHODOLOGY

DATA ANALYSIS AND INTERPRETATION

FINDINGS, SUGGESTIONS AND

30 - 37
38 42
44 - 94

95 - 103

CONCLUSIONS
BIBLIOGRAPHY

104

105 - 107
APPENDIX

LIST OF TABLE
Table No

Title

Page No

Gender

44

Age

46

Marital Status

48

Educational Qualification

50

5
6

Length of Service
Monthly Income

52
54

Kindly mention the most grievance prone subjects in your

organization.

56

For how long are you facing the grievance.

58

Do you keep grievances to yourself.

60

10

Do you share grievances with your colleague.

62

Do you directly go and discuss your grievance with

11

immediate superior when a grievance arises.

64

Does your immediate superior respond to your grievance in

12

specify time limit.

66

Satisfied with the grievance handling procedure followed in

13

your organization

68

14

Do you feel open to share your grievance.

70

Does your higher authority listen when your grievance is

15
16
17
18

presented.
Does management gather all relevant facts about the
grievance.
grievance handling procedure explained to you.
Are you satisfied with the management decision regarding

72
74
76
78

your grievance

19
20
21
22
23

Do you feel that present grievance handling policy of your

organization is effective.
Are proper records maintained on each grievance.
Do you feel that the supervisor possesses necessary human
relation skills in terms of understanding your problem.
How much time management taken to redress your
grievance.
Grievance redressed is one of the major components of job

80
82
84
86
88

satisfaction.
Showing the chi-square test for behavior of employees on the

24

90

basis of gender
Showing the chi-square test for satisfaction

25

91

about present Length of Service.

Showing the chi-square test for satisfaction about present

26

SHOWING

27

92

Monthly Income
O NE- WAY

ANOVA

FOR

GRIEVANCE

H ANDLING ON THE BASIS OF EDUCATIONAL

93

QUALIFICATION .

28

SHOWING

O NE- WAY

ANOVA

FOR

H ANDLING ON THE BASIS OF SERVICE.

GRIEVANCE

94

LIST OF FIGURE
Table No

Title

Page No

Gender

45

Age

47

Marital Status

49

Educational Qualification

51

5
6

Length of Service
Monthly Income

53
55

Kindly mention the most grievance prone subjects in your

organization.

57

For how long are you facing the grievance.

59

Do you keep grievances to yourself.

61

10

Do you share grievances with your colleague.

63

Do you directly go and discuss your grievance with

11

immediate superior when a grievance arises.

65

Does your immediate superior respond to your grievance in

12

specify time limit.

67

Satisfied with the grievance handling procedure followed in

13

your organization

69

14

Do you feel open to share your grievance.

71

Does your higher authority listen when your grievance is

15
16
17

presented.
Does management gather all relevant facts about the
grievance.
grievance handling procedure explained to you.

73
75
77

Are you satisfied with the management decision regarding

18

your grievance

79

19
20
21
22
23

Do you feel that present grievance handling policy of your

organization is effective.
Are proper records maintained on each grievance.
Do you feel that the supervisor possesses necessary human
relation skills in terms of understanding your problem.
How much time management taken to redress your
grievance.
Grievance redressed is one of the major components of job
satisfaction.

81
83
85
87
89