HANDOUT #14

Exit-voice-loyalty-Neglect (EVLN) model A

model that outlines the consequences of job
dissatisfaction

MANAGING EMPLOYEE
ATTITUDES and WELL-BEING
EMOTIONS IN THE WORKPLACE

Job Satisfaction and Work Behavior

Four ways in which employees respond to
dissatisfaction:

So what are emotions?

-

Emotions, Attitudes, and Behavior

Attitudes Clusters of beliefs, assessed
feelings, and behavioral intentions toward a
person, object, or event
Three components of Attitudes:

Emotions are physiological, behavioral

and psychological episodes experiences
toward an object, person, or event that
create a state of readiness.

Beliefs
Feelings
Behavioral intentions

Exit
Voice
Loyalty
Neglect

Job Satisfaction and Performance

The job performance leads to job satisfaction,
but only when performance is linked to value
rewards.
Job Satisfaction and Customer Satisfaction

Employee-Customer-Profit Chain Model

ORGANIZATIONAL COMMITMENT
Model of Emotions, Attitudes, and Behavior
Cognitive Dissonance An uncomfortable
tension experienced
when
behavior is
inconsistent with our attitudes.

JOB SATISFACTION A persons evaluation of his or her job and work context.

An employees emotional attachment to,

identification with, and involvement in a
particular organization.

Watch Out for Continuance Commitment

Continuance commitment an employees
calculative attachment to an organization,
whereby an employee is motivated to stay only
because leaving would be costly

Building Organizational Commitment

Ways to Build Organizational Loyalty

Justice and support

Shared values
Trust
Organizational Comprehension
Employee Involvement

WORK-RELATED STRESS AND ITS

MANAGEMENT
Stress An adaptive response to a situation that
is perceived as challenging or threatening to a
persons well-being.
General Adaption Syndrome A model of the
stress experience, consisting of three stages:
alarm reaction, resistance, and exhaustion.
Consequences of Distress
Stress takes its toll on the human body. Many
people experience tension headaches, muscle
pain, and related problems due to muscle
contractions from the stress response
Stressors: The Sources of Stress

Psychological harassment
Sexual harassment
Work Overload
Low Task Control

Managing Work-Related Stress

Withdraw from the Stressor one set of
strategies for minimizing workplace stress is to
permanently or temporarily remove
Stress Management Strategy

Withdraw from the stressor

Change stress perceptions
Control stress consequences
Receive social support
Remove the Stressor

Work-Life Balance A state of minimal conflict

between work and non-work demands.

PERSONALITY EFFECTS ON
ATTITUDES AND WELL-BEING

Personality The relatively stable pattern of

behaviors and consistent internal states that
explains a persons behavioral tendencies.
The Big Five Personality Dimensions

Conscientiousness
Agreeableness
Neuroticism
Openness to experience
Extroversion

Effects of Personality on Emotions and

Attitudes
To some extent peoples emotions are
influenced by their personalities, not just by their
workplace experiences.
Effects of Personality on Stress and WellBeing
Because personality affects our moods and
emotions, it also influences our stress reactions
to the work environment.
Effects of Personality on Performance
These five personality dimensions affect workrelated behavior and job performance to varying
degrees.
Effects of Personality on Career Satisfaction
Hollands Six Types of Personalities and Work
Environments

Realistic
Investigative
Artistic
Social
Enterprising
Conventional