JORGE E.

PEDRAZA
1718 Jefferson
Laredo, TX 78040
Cell:956 333-2243 Alt# 956 722-1432
jpedr2004@yahoo.com

BUSNINESS CONSULTANT/OFFICE MANAGER/ JR ACCOUNTANT/ TRANSPORTATION DISPATCHER

• Dedicated and technically skilled business professional with a versatile Transportation,administrative &
Management support skill set developed through experience as a Business Consultantant, office manager,
administrative assistant, Bookkeeper and Dispatcher (Load Planner Coordinator/CSR).
• Excel in resolving employer & Client challenges with innovative solutions, systems and process improvements
proven to increase efficiency, customer satisfaction increase sales and the bottom line.
• Offer advanced computer skills in MS Office Suite, Quick Books, Data Advantage, Peachtree, Sun Soft, Lotus,
AS400 Satelite Dispatch systems (Qualcom) and other applications/systems. (ISO Certified)

OTHER KEY SKILLS & CONSULTING EXPERIENCES ( RETAIL, GUEST SERVICES, TRANSPORTATION,
COMMUNICATIONS,CONSTRUCTION, MEDICAL ETC)

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable / Receivable Inventory Management

Policies & Procedures Manuals Collections Expense Reduction

Purchasing Bookkeeping & Payroll Quality Assurance

Administrative Support Business Recruitment & Training Sales & Customer Service

Asset Protection Shipping & Receiving Invoicing & Pricing

WORK HISTORY

A&A MANAGEMENT CONSULTANTS, LAREDO, TX

(1/2003-9/2005 then 3/2008 to present) 5705 Springfield, Laredo, Tx 956 753-5622 ( Alex Riojas) Cell (319-6003)
ATS Accounting & Management Services, Laredo TX
(1/2006-3/2008) 7100 San Bernardo, Laredo, TX 956 763-4573 (Eliud Estrada)

Business Consultant/ Jr Accountant

Provided Accounting & Bookkeeping Services to various types of clients to include HR Functions such as Payroll, time
Management, Record Management, Benefits, Compensation, Recruitment, Training Etc. As a Business Consultant we provided
services in Business Reconstruction, Training, and Managements Services for implementing or improving a companies QMS to
include Cash, Sales, inventory audits, and trainings. Trainings & Consults in New Store Opens, Retail Management, Customer
Service, Inventory Control, Time & Employee Management, Records mgmt, Purchasing, Office and Administration Management,
Product Process, Merchandising, Asset Protection, Employee Recruitment And Training, Quality Assurance, Customer Service,
Sales, etc. Served as executive assistant to upper management, handled all administrative support & clerical duties. Functioned
as primary liaison to customers and ensured a consistently positive customer experience. Oversaw all inhouse office
management functions to include AP/AR, Collections, Payroll, Inventory,invoicing, human resources (Interviews, New hires,
reprimands, Dismissals, Rec. Mgmts) etc. Industries consulted in Retail, Guest Services, Transportation, Warehousing, and
Communications. I Have over a decade of experience in retail Management, inventory control, Purchasing, Business office
management, etc (look other Skills section) and enjoys working with people. I have excellent customer service and sales skills
that are based by building relationships with customers.

Companies Consluted: Furniture Stores, Communications Outlets, Big Box Retailers, Novelty stores, Electronic Stores, Guest
Services Co. Transportation Companies, Medical Practices, Warehouse & Distribution Centers, Transportation Co., Renta Centers,
Professional Services etc.

Results:
• Developed efficiency-enhancing workflow/process to improve the skill, performance and efficiency of staff. improvements
necessary to provide a better quality managent process and quality assurance to imporve customer/ client services.

• Decreased Client office & business expenditures 15% by implementing needed controls on stock/supplies/man hours and
standardizing ordering procedures.
 • Reduced theft by inplementing new Process & Procedures for asset protection and inventory controll purposes to increase
sales or services provided by existing clients

ConwayTruckload,Laredo,TX
(9/2008-5/2009) 14610 Mines Rd. 956 285-5698 (Disp.supv. Rojelio Garza)
F.C.O.R.P.CARRIERS,Laredo,TX
(9/2005-1/2006) 8660 San Gabriel 956 717-9954 (Oscar & Patricia Rios)
Dispatcher/ Customer Service Specialist (6 years)
Work with assigned group of dispatchers, performing general Operations activities, including dispatching drivers, booking freight, and
assigning trucks, monitoring Red trucks, completing fleet scans, answering driver and customer calls to ensure driver/customer
satisfaction.
Accept and assigned all freight in the assigned geographic area/customer assignment to meet company and customer requirements.
Record and inform customers of service failures, respond to customer requests for load information and equipment availability, and
inform customers of available equipment.
Worked with all internal departments to resolve customer, driver, or company issues when necessary
Monitor EDI and fax transmissions to promptly meet customer requests.
Receive customs procedures inquiries and respond with appropriate information/action, check in-bond loads and inform proper
personnel if corrections are needed. Verify Documents,
Accurately input loads and driver related information in the companies dispatch system (AS400).
Planned and scheduled the day to day movement of freight with drivers and customer service.
Prepared, verified all paper work in regards to all dispatches to minimize service failures
Administered Relays.
Verified all Freight related paperwork for accurate dispatch (BOL, Seals, CTPAT, etc).
Create and maintain customer, shipper, and consignee profiles
Monitor highlighted Drivers so that they reach their destination according to company guidelines.
Performed other responsibilities such as document incidents & accidents, yard checks, idle checks, off board driver scans etc,
As the night Dispatcher I was responsible for the terminal night operations and activities.
AS400 and ISO certified.

Results:
• Helped drive a 10% increase in driver & customer satisfaction

• Helped drive service failures down by implementing a better communication system within inhouse departments
and drivers

• Quickly became a trusted employee to the company management team and earned a reputation for maintaining a
positive attitude and producing high-quality work.

R.C. KAHN CORP, LAREDO, TX

(6/1998-4/2002) 8210 San Gabriel 729-7784 (Richard Kahn)

Operations Manager, Business Office Manager, Project Manager, Safety Officer, Store Manager, Fleet Manager,
Equipment Control Mgr, Inventory Manager, HR Manager Etc.

Oversaw the daily operation of the business office ( invoicing,Pricing, AP/AR, HR, Collections, Bank operations etc), handled and
managed all company projects. created all reports and documents pertaining to existing Projects. performed bid tabulations for
future projects. Performed all HR Functions to include training, safety orientations, reprimands, dismissals and promotions. Was
laison between uppermanagement, staff and clients. Controlled all inventory functions such as replenisments, ordering, purchases,
backorders, overstock items, etc. was responsible for 40 empoyees, maintained all registration, permits and licences pertaining to
the business, jobs or equipment. Was in chage of all store operations, to include, asset protection, merchandising, product process,
sales and customer service. Provided a safe work envorinment. Was in charge of all company expenditures pertaining to office
supplies, fuel and oil, repairs, stock, etc. Oversaw operations for the five subsiduaries the corporation had. Attended all project
meetings. Supervised the disposable of all documents, and inventory. Worked & Operated Heavy Equipment such as Backhoes,Skid
steers, trenchers, Boring machines, Dump Trucks, etc. Performed Labor Duties such as install Irrigation,Fencing, Landscaping,
bores, sleeves etc. Handled all administrative support functions to include meeting and event planning.

Results:

 improved Quality Management systems by impleminting new Practices & Guidelines

 decresased Office expenditures by 20%

 Quickly acquired a mangement positon by having a diverse skill set.

EDUCATION

Laredo Community College, Laredo, TX

Associates program in Business Administration / Accounting