Documente Academic
Documente Profesional
Documente Cultură
Warm Welcome
HR Department
INTERPERSONAL SKILLS
5/16/2012
Behavioral Styles
Behavioral Styles
Identifying them for better
interpersonal relationships
5/16/2012
Behavioral Styles
Interpersonal model
Interpersonal skills
Personality development
Leadership skills
5/16/2012
Behavioral Styles
Behavior Styles
Think about how
you communicate
What are your
positive attributes
and your
weaknesses?
5/16/2012
Behavioral Styles
Focus to be Successful
Focus
To live this event called life
To know your purpose of life
To set goals
WHAT IS
PERSONALITY
DEVELOPMENT
PERSONALITY DEVELOPMENT..
Personality development is the development of
the organized pattern of behaviors and attitudes
that makes a person distinctive.
Personality is defined as the individual
characteristics of a person that determine his or
her perception, motivation and behavior.
Personality Development..
When there is an Aim, there is
Zeal & Commitment to achieve
it.
When there is aim, there comes
the Goal, which is Short term &
Long Term
For achieving the Goal, there is
a Plan which is Formulated.
For any Planning, there comes
the Personality Development.
Desire
Direction
Dedication
Discipline
DIRECTION
Steps to Finding Direction TO ACHIEVE GOALS
BUILD CONFIDENCE
OVERCOME FRUSTRATION
Begin everything with enthusiasm Stop
before it becomes frustration Return to it
with renewed enthusiasm
Become involved in a new goal
Concentration on one thought at a time, one
action at a time, one goal at a time
BE DEDICATED
COMMITED TO GOALS
Do not expect the worst and hope for the best
Always affirm I expect the best and get it
Always look to create a win-win situation with
others Project yourself as a winner who creates
other winners too
Project a positive self-image of you being an
enthusiastic person
DISCIPLINE
DEVELOP A HAPPY STATE OF MIND
STAY IN A GOOD MOOD
Respect your efforts, respect yourself. Self-respect leads to
self-discipline. When you have both firmly under your belt,
thats REAL POWER
Discipline is the bridge between goals and accomplishments
Get your internal world how you want it and your external
world will be as you want
PERSONALITY.
Personality is the sum
total of the
characteristics of an
individual which
distinguishes one
individual from another
Personality includes
Grooming & Appearance
Personal Hygiene
Good Manners
Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance
Good Manners
Never Cough or sneeze Loudly in
Front of the other person
Do Not OR Avoid Eating INFRONT Of the
Unknown / CUSTOMER
Avoid Making a NOISE while eating
Greetings
SaySir only to a MAN
Madam only to a Lady / Woman
Address your colleagues with equal respect as Mr.
Ram.. Or Ms. Sita or Mrs. Geeta..
Or Sir/ Madam if he / she is your Senior.
Greetings
Good Morning- from morning that you
wakeup till 12pm
Good Afternoon- from 12pm to 4pm
Good Evening- from 4pm
Good Night ONLY when you are LEAVING
the Office after 7:30pm.
Body Language
What does your body language
say to our colleagues?
Facial expression
Hands
Posture
Body Language
Pay attention to your
colleagues body language
Be aware of your body
language to ensure you
send the right signals to
your colleagues
Facial Expression
Do you greet
everyone with a
SMILE or in
with a SAD
expression?
ANGRY..
SURPRISED
FRUSTATED
DISLIKE
SAD
NOT
INTERESTED
HAPPY..
SMILING..
CHEERFULL
YOUR Posture
Good posture makes you
look Confident, Alert, and
Professional
Attitude.
An attitude is the way you
communicate your mood to others.
It is the foundation of success
regardless of your chosen field.
It can be positive or negative.
It is a critical factor to success.
THE ICEBERG
VISIBLE
ABOVE SEA LEVEL
10 %
SEA LEVEL
INVISIBLE
BELOW SEA LEVEL
90 %
THE ICEBERG
THE ICEBERG
KNOWN
TO OTHERS
KNOWLEDGE
&
SKILLS
UNKNOWN
TO OTHERS
ATTITUDE
SEA LEVEL
KNOWN
TO OTHERS
BEHAVIOR
THE ICEBERG
UNKNOWN
TO OTHERS
ATTITUDE
SEA LEVEL
82
K N O W L E D G E
11 14 15 23 12 5 4 7 5
96
A T T I T U D E
1 20 20 9 20 21 4 5
100
A Positive Attitude
Increases Productivity
Fosters Teamwork
Solves Problems
Improves Quality
Breeds Loyalty
Increases Profits
Makes a Pleasing
personality
Leads you to Success.
A Negative Attitude
Leads to Bitterness
Resentment
A purposeless life
ILL health
High stress levels for self
and for others
COMMUNICATION
Communication.
Transferring information
from one person to another
person that leads to some
outcome
SENDER
MEDIUM
FEEDBACK
RECEIVER
Communication
Methods:
Verbal Face to Face
Written
Electronic
Visual
Audio
Group Meetings
Notice Boards
Text
Communication
Medium:
Letters
Memo
Report
Notice board
Faxes
Telephone
E-mail
Face to face
Body language
Video/video conferencing
Internet
Business Communication
Donts-
Communication skills
Verbal Communication
Get one or more internships
dont be afraid to express your ideas
Practice talking with elderly people
Accounts
HR
STORES
MARKETING
Quality/NPD
Producti
on/Maint
/Tool
Room
Supreme
MANAGEMENT EXPECTATIONS
To work in a Team & put our maximum
effort in the work.
Take the Ownership & complete the task
as per the schedule.
Maintain Honesty, Punctuality & Loyalty
towards the work & company.
Dept-Coordination
The act of working together
Coordination means
integrating or linking
together different parts of
an organization to
accomplish a collective set
of tasks.
Teamwork
Team members actively work together to achieve a
common purpose.
Teamwork is the central foundation of any high
performance team.
CHEERS !
Thanks for your kind patience
HR Department